We serviced a
KITCHENAID FREEZER
Model KRFC300ESS03
Near Pikesville, MD 21208
Marc M.
Job Details:
11/22/2022
"cx complaint unit not opening door. inspected unit and found that the fc door slides are locked up and seized causing the slide to not expand and the entire fc door to fall and hit hte floor. contacted trade partner team explaining that there is no expressed DOP and this failure poses a significant risk to the cx hardwood floors, but Trade partner team declined assisstance with the OOW repair. cx will be contacting cx service herself. SR7735113298 collected only for service call at this time.; ordrng 1 WP13055901 (rail) and 1 WPW10284693 (Adapter, Side (right Hand))"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
Replaced pulley kit unit tested Unit is working properly
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2022
cx complaint tub loose. checked unit to find no error codes. found front 2 suspensions bad. replaced from pre id parts. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Newark, DE 19713
Andrew W.
Job Details:
11/22/2022
Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/22/2022
Replaced parts.. unit tested ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, PA 17315
Sal R.
Job Details:
11/22/2022
"CX compliant was that the unti was making a grinding sound. I was able to run 2 auto test and a recalibration with out finding any grinding concerns. I did find a F2E3 (control miss,atch ). I am ordeirng 1 control board (W11513246). Once the part is avalible, please ahve somenoe form the office call to set a retun date.; ordrng 1 W11513246 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details:
11/22/2022
CX complaint unit not washing dishes checked unit found error code for sump failure tested motor found bad motor replaced sump assembly tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Columbia, MD 21046
Robert L.
Job Details:
11/22/2022
"cx complaint water poured out ofter initial install from front bottom, found left side of pump broken off, ordering drain pump.......2 techs unit stacked but easily accessable; ordrng 1 W11458345 (drain pump) and 1 look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
spoke with customer informed both doors have been replaced and everything has been working since last vist opened door labeled refrig door and found outter oven door inside box customer isnt having and issuses with oven door returning door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Newport News, VA 23602
Justin W.
Job Details:
11/22/2022
cx complaint buttons not working properly. checked unit to find console cap button cover separating not allowing for contact with ui. replaced and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not making ice and leds out in frezer, and center bar too hot,checked unit to find that the wires in door to be broken,also found led in freezer to fail,also found reason why the mulion bar was hot as the coils underneath needed to be cleaned ordering parts needed for repairs as well; ordrng 1 LW10755680 (dor-fip) and 1 W11226500 (Refrigerator LED Light)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"came out to replace parts on unit , disassembed and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, VA 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
KITCHENAID OVEN
Model KFES530ESS0
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/22/2022
"Cx complaint an error code displays while the unit isn't being used. Entered into diag mode and found error code F6E9, appliance manager lost communication. Cx stated this error would flash and he would cut breaker to remove so unit can function. After scrolling through the left and right UI would blink and be unable to shut off after hitting buttons. The burners wouldn't come on. Set oven for convect and preheat to 350 which was reached. After cutting and restoring power, the unit functions as normal. Ordering control, and UIs, once approved contact cx to reschedule; ordrng 1 WPW10341243 (user interface (left)) and 1 WPW10553762 (user interface (right)) and 1 W11088874 (control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"came out to replace parts on unit , disassembed and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Richmond, VA 23234
Joseph D.
Job Details:
11/22/2022
"cx complaint that unit will not start, -confirmed complaint, 5-12 vdc to console yet no response, replaced and unit now starting properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details:
11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details:
11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, VA 23608
Justin W.
Job Details:
11/22/2022
cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
"CX complaint is that the unti will not runn. I found that the the compressor has failed. I am ordering 1 sealed system repair. Returtn visit will need to be 3 call counted for the R600A sealed system. Once the parts are avalible, please have someone form the oiffice call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11644054 (tube) and 1 W11109499 (filter) and 1 W11504433 (heater tube) and 1 W11504447 (coupler) and 1 W11546692 (evap coil) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Dustin F.
Job Details:
11/22/2022
"Replaced Console, console display is still faulty, unit still operates properly but needs console control display board. ordering part for return visit.; ordrng 1 W11460962 (Console Control)"
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D2EAS01
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
I repalced the lid lock and found the unti to still be locking and unlocking through 2 test cycles. I ran a recalibrtation and found that btnhe unti completed the cycle with out issues. I am ordering 1 control board. Please have somoene form then office call to set a retun date once the unit part is avalible.; ordrng 1 W11607637 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Christian C.
Job Details:
11/22/2022
Installed actuator. Calibrated unit. Tested unit in auto diagnostics. Rechecked if any errors were stored after test and no errors.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2022
"customer stated that the unit wasnt heating or drying. fnd loose connection at the terminal block, and a clogged vent.. secured the connections at the terminal block, and instructed the customer to have the vent cleaned, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
Replaced terminal block and power wire tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
Replaced terminal block and power wire tested unit working as designed
We serviced a
MAYTAG WASHER
Model Mvw7232hw0
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit control not allowing proper selection and function, in diag. mode can only activate door lock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
Replaced clutch and washplate unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
CX complaint WASHER not draining. Cleared water in tub & replaced drain pump. Test unit drains NO LEAKS > JJ
We serviced a
IKEA OVEN
Model IBS650PXS00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains about an error code f2 temperature failure, inspected unit, the temp read 1078lk ohms on room temp.. bake and broil element cks ok, terminal block receives 240vac, per tech sheet the baprd is bad, also the display board not working properly, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP8304381 (cntrl-elec) and 1 WP8303093 (cntrl-oven)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW
Near Rixeyville, VA 22737
Carl R.
Job Details:
11/22/2022
Cx complaint is Other.Hard black rubber piece under door. Says the door is hard to open. The door is opening properly. And found nothing else is wrong with the machine. Unit is working properly.
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, MD 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
Cx complaint it front right burner not lighting. inspected and verified complaint. found burner head was extremely dirty. can smell gas coming to the burner and the ignitor is sparking but the burner head is too dirty to ignite properly. ordering burner head and an ignitor just in case its also too dirty to light properly. cannot reschedule due to AIG authorization needed.; ordrng 1 W11319683 (burnr-head) and 1 W11580024 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Burtonsville, MD 20866
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ04
Near Richmond, VA 23222
Jonathon C.
Job Details:
11/22/2022
"cx complaint, unit not cooling. tested, inspected, verified complaint. found unit pulling 85 watts at the waal, .7 amps on compressor, pulled evap cover, found ball of ice. also found fan motor not running. called JP about sealed system parts. ordering 3 count SS. the cx was on the phone with AIG, they requested the part numbers. provided part numbers to AIG, they declined service. listing needed parts here just in case. fan motor w11024089, compressor w10507884, evap w11459354, dryer wpw10143759, coupler w11506635. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Joseph D.
Job Details:
11/22/2022
"replaced air baffle, tested both fans, sensors, heating element, placed unit on 8 hour timer, checked gaskets. unit now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Joseph D.
Job Details:
11/22/2022
"replaced air baffle, tested both fans, sensors, heating element, placed unit on 8 hour timer, checked gaskets. unit now working properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Upon tapping system found unit at 0 psi applied nitrogen to 100 psi, soaked all joints and evap, found no signs of leak isolated heat loop and found:2:28 102 psi 2:46 99 psi."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/22/2022
"Replaced ice maker,, reset power, i/m fill with water.. cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details:
11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint not cooling - refrigerator section - refrigerator checked unit and found evap fan vary weak on unit , defrosted unit and found thermistor slightly out of range with weak evap motor drain pan looks like it could be a little wraped not allowing defrost to drain properly ordering all parts for proper repair. temps in fridge 39 and freezer 1 .; ordrng 1 W11457241 (drain pan) and 1 W11087438 (fridge fan) and 1 WPW10383615 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint poor wash, lower spray not spinning.Ran test mode, no errors. During test cycle, the lower spray arm got stuck with the lower rack. Found the diverter disk out of place and part of sump broken. Ordering sump/motor assy W11087376. Cx paid in full ($509.98). Return visit 12/5/22; ordrng 1 W11087376 (sump/motor assy)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/22/2022
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Reisterstown, MD 21136
Marc M.
Job Details:
11/22/2022
"cx complaitn following the fc door replacement the unit now rubs the fc door against the rc door when closing. inspected unit and found that the right side door could be adjusted so that the contact is not made during closure. however, cx has a substanially damaged tile floor that has the unit so unlevel that the unit will likely never close optimally due to how unlevel it is (took pics). cx states she wil be having the floor repaired, but as for now unit is as good of an install and closure as it can be."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
"Cx complaint of damaged terminal. Did confirm and replaced terminal and unit is now as designed; ordrng 1 279320 (Terminal kit), used 1 279320 (Terminal kit) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/22/2022
cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. CX had unplugged for a day so i did not get to see how the evap froze up. I defrosted the ice from under evap and cleared drain. Air tower styrofoam is in pieces. Ordering air tower, evap harness and evap thermistor. Scheduled return visit for 11/30 any time. CX would prefer ME for return visit if possible.; ordrng 1 W11618502 (evap harness) and 1 WPW10384183 (thermistor) and 1 W11126274 (air-tower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
Installed dual valve. Tested unit. Water dispensing normally. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
Installed dual valve. Tested unit. Water dispensing normally. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Door still frozen shut. CX had turned unit off for four days and door still wouldn't open and turned unit back on. CX stated that warranty company said to use hair dryer, unfortunately no way to get hair dryer into unit to defrost with door frozen closed. Did verify drain is working for defrost. Called techline talked to Scott said that have to leave off for longer or break door off but as far as breaking door off would need to come from AIG to authorize and to have door here already when door is broken off. W10757551 door part number."
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
Replaced pulley kit unit tested Unit is working properly
We serviced a
KITCHENAID OVEN
Model KFGD500ESS00
Near Takoma Park, MD 20912
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details:
11/22/2022
"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Monkton, MD 21111
Marc M.
Job Details:
11/22/2022
"cx complaint knobs hot to touch during cooking. inspected unit and verified proper install of LP conversion (cx is on propane supply). also inspected cx cookware and concluded no unusual discrepancies with pot/pan size, cx using very standard sized cookware. contacted Techline to review. UL permits temps for metal knobs/surfaces of 131degrees and plastic knobs/surfaces of 167 degrees as referenced on page 1-3 of W11544031. documented file and provided."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/22/2022
"cx complaint unit not completing cycles, checked unit, no faults presnt, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/22/2022
"cx complaint unit not completing cycles, checked unit, no faults presnt, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit doesn't agitate. Entered into diag and found no error codes. Ran auto test and after drain, the unit would hum while attempting agitate and spin. Inspected underneath and found capacitor leaking dielectric. Replaced capacitor using vanstock W11395618, ran auto test and unit completed test without any further issues. Unit checks good.; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/22/2022
installed new hinges / silicone. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
Replaced terminal block and power wire tested unit working as designed
We serviced a
MAYTAG DRYER
Model MDE3000AYH
Near Camden, NC 27921
Branden R.
Job Details:
11/22/2022
"cx complaint button is not working, has a burning odor when trying to turn it on checked unit and found motor wanting to lock up and not spin , unit will need new motor and belt . proper vac to motor and all other major componets checked good cx stated she will use it and keep and eye on it , we will need to replace motor and belt at the same time so new belt dont get damaged while waiting for motor and blower wheel; ordrng 1 W10410997 (motor) and 1 33001790 (blower wheel)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new idler and tested and there was no longer any noise. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details:
11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, MD 21053
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
unit needs water vavle and control with vent motor .; ordrng 1 W11462458 (control) and 1 W11416460 (vent motor) and 1 W11434044 (water water vavle)
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near York, PA 17403
Bernard M.
Job Details:
11/22/2022
Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/22/2022
Cx complained of oven temp problems. Installed new control and sensor and tested and it heated to 350 degrees. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details:
11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details:
11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant, Dryer makes noise , Inspected unit and confermed issue. When dryer running a noise happens. Found one screw on blower wheel housing stripped out. Replaced screw with one slightly larger threads and tightened all dryer screws. Dryer running quietly now. Job completed. RB"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"instalkled console , tested unit."
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Fort Belvoir, VA 22060
Eric W.
Job Details:
11/22/2022
cx complaint was aig dryer not drying/error codes we found a loose wire on on the ui we plugged the cable back in everything was working great when we ran the test
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Laurel, MD 20707
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, CX stated the unit was now working and they have no issues with it. Left her a TY card with our number just in case."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Laurel, MD 20707
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, CX stated the unit was now working and they have no issues with it. Left her a TY card with our number just in case."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Laurel, MD 20707
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, CX stated the unit was now working and they have no issues with it. Left her a TY card with our number just in case."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
"PRE EXCISTING FLOOR DAMAGE WAS NOT FROM ME cx compalint unti not making ice and dispensing water slow. inspected unit and confimred low flow then installed filter bypas and flow is stil super slow. pulled unit out and removed water line and we barley have any water coming out of water line. line runs behind drawers, behind oven to little closet water stacked washer nd dryer. infomred cx he neeeds plumber to fix the water supply issue and to calll us back if still having issues after that."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Annapolis, MD 21401
Andrew H.
Job Details:
11/22/2022
"Cx stated yesterday unit completely shut down with clothes and water in tub, drained water. Replaced control, pulled out unit, found pump harness wires came out of drain pump connector. Replaced harness, unit is functioning properly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
"CX complqint was that the unit would not cool in the RC. I found that the evap was frozen over. I was able to steam out the ice build up and inspoected teh thermisotr. I was unable to get a conssitant OHM reading on the thermistor. I replaced the part and unit test good. I collected $349.28 for service , part, shipping, labor , and taxes; used 1 WPW10384183 (thermistor) from stock"