We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
11/22/2022
"i was able to access unit and replace the drive motor, drive belt and splutch as per previous visit. tested unit and found unit now checks good. nd"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269DRM00
Near Seven Valleys, Pennsylvania 17360
Bernard M.
Job Details:
11/22/2022
Replaced gasket and applied heat to remove wrinkles and proper sealing. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, Maryland 21053
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Charlottesville, Virginia 22911
Eric F.
Job Details:
11/22/2022
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, Virginia 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, Virginia 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
11/22/2022
"CX complaint was that the unit wpould not fill. I found unit had a F8E1 . I was able to replace the inlet valve and unit test good. I collected $272.07 Cash for service/labor , part, shipping, and taxes. UNuit test good."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Columbia, Maryland 21044
Robert L.
Job Details:
11/22/2022
"installed new inner both, both hinges and bulb per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/22/2022
"cx complaint never made ice from previous repair, found T56 e5, T57 passed 01, found frozen fill tube, replaced dual valve and heater from pre-id, thawed fill tube, reset power at breaker, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Alexandria, Virginia 22314
Eric W.
Job Details:
11/22/2022
cx complant of unit not working qwent to install control and found the wire harness broken and not in stock and cx is not willing to fix unit now and will need refun d for pressure switch and control
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cartersville, Virginia 23027
Jerod R.
Job Details:
11/22/2022
tested unit found unit had bad water valve cold water barely coming in replaced valve and tested unit is now fully functional; used 1 W11210463 (valve) from stock
We serviced a
JENN-AIR OVEN
Model JIS1450DS1
Near Annandale, Virginia 22003
Christian C.
Job Details:
11/22/2022
Installed bake element and console. Tested unit in bake 350. Bake element heating up. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model Kfcs22evms8
Near Warrenton, Virginia 20187
Carl R.
Job Details:
11/22/2022
"Cx complaint is, Fresh food is freezing and ice is melti. ng and refreezing Fresh food and freezer Always. Inspected unit and unitvis working properly. Temp Rc 40 actual is 36. Food in front of baffle. Freeze is keeping food frozen. Unit working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained the unit leaked. Inspected the unit and found a crack in the spray arm. Installed arm and tested and it no longer leaks. Job complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Vienna, Virginia 22182
Lloyd B.
Job Details:
11/22/2022
"Cx complained the drawer does not close fully. Installed new rails and drawer and tested and it still did not close fully. With the cx advise, bent the back of the right hand side of the pan because it hit the box where the element went into, and tested and it no longer hits and the door closes fully. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, Virginia 20181
Carl R.
Job Details:
11/22/2022
"Cx complaint is, washer is shaking too much NOISE-UNBALANCED/VIBRATE/SHAKE. Tilted unit back and seen feet in bad shape. Replaced all 4 feet. Did drain and spin. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not making ice and tested. Unit is getting 120 to the ice maker but is not harvesting. I qutoed and repalce ice maker unit is back to normal oiperations. Collected in full.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Centreville, Virginia 20120
Richard B.
Job Details:
11/22/2022
"CX complant. Lights not working .Prior diagnosis forund unitm needs harness. Installed harness and tested unit ; Lights working as dsigned, Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
11/22/2022
replaced parts and unit is now working properly
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/22/2022
"instalkled console , tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/22/2022
installed new hinges / silicone. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, Maryland 20871
Ricardo S.
Job Details:
11/22/2022
"Replaced ice maker,, reset power, i/m fill with water.. cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/22/2022
Replaced clutch and washplate unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, Virginia 23608
Justin W.
Job Details:
11/22/2022
cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Newport News, Virginia 23602
Justin W.
Job Details:
11/22/2022
cx complaint buttons not working properly. checked unit to find console cap button cover separating not allowing for contact with ui. replaced and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Newport News, Virginia 23606
Justin W.
Job Details:
11/22/2022
cx complaint tub loose. checked unit to find no error codes. found front 2 suspensions bad. replaced from pre id parts. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sharpsburg, Maryland 21782
Ricky E.
Job Details:
11/22/2022
"7-1 customer stated that the unit wasnt heating. verified issue and fnd detatched connection at the element t-stat.. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brunswick, Maryland 21716
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Boyds, Maryland 20841
Ricardo S.
Job Details:
11/22/2022
"the client complains that she can not pull the water filter out, inspected unit, filter head check fine, i removed the filter but was i little hard .. unit cks ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Winchester, Virginia 22603
Daniel J.
Job Details:
11/22/2022
customer says they canceled the work order after finding out its was a fee for the service call due to the dishwasher being purchased in 2019 but just opened to finshing up renovations to kitchen due to covid
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
11/22/2022
"replaced bushing and closer, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/22/2022
Arr at Cx and Cx anwered door and stated they tryed canceing appt. Cancel appt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
11/22/2022
Cx has a unit that needs the upgraded element. Installed new heater and the unit shall heat and not elak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Pasadena, Maryland 21122
Andrew H.
Job Details:
11/22/2022
Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, Maryland 21113
Alexander D.
Job Details:
11/22/2022
replaced damper. tested unit. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, Maryland 20774
Shawn D.
Job Details:
11/22/2022
"cx complaint unit not working, inspected unit and is working fine at this time. ran srvice cycle and unit is rattling, found motor screw loose. tighten screw and tested and now soundsgood. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/22/2022
CX Complaint is the unit dispenser isnt holding rinse aid. Inspected unti and found the dispenser has failed when rinseaid is add its just pooring out. Replaced and tested unit is woring properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Crownsville, Maryland 21032
Alexander D.
Job Details:
11/22/2022
"cx complaint buttons intermittently unresponsive and poor wash performance. inspected unit and verified complaint. replaced console and all buttons responding good now. ran diagnostics, only had f2e1 and f5e1 errors stored, both from console issues. ran test cycle, have good wash pressure at this time and unit is heating. found cx using palmolive liquid detergent that doesnt say its he. recommended switching detergent to cascade pods and using hi temp wash to get water temp up. advised cx to call back if still poor wash performance after"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, Virginia 23226
Jonathon C.
Job Details:
11/22/2022
"cx complaint, door warped. replaced door per prior diag. reported job to tech line as requested. job is complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint drum banging around when spinning/agitating. Found suspension unseated from front left cabinet. Reseated suspension, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Colonial Heights, Virginia 23834
Chris B.
Job Details:
11/22/2022
Cx denied service stated u it is still within warra.ty but could provide proof
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
11/22/2022
cx complaint is freezer light out inpsecte dunit found light blown. ordeirn new light; ordrng 1 W11518235 (light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bethany Beach, Delaware 19930
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. Compressor not running. Run windings are 10, 6 and 5. 120vac into start device. Not even trying to start. Ordering start device and capacitor. Cannot reschedule due to NW part.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/22/2022
replaced panel and went to test unit found drum to be warped from rubbung aganst side panel.unit will need a new drum.will need a 2nd tech due to stack W10541657 1 tribles; ordrng 1 W10541657 (drum) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norfolk, Virginia 23503
Carl A.
Job Details:
11/22/2022
"cx complaint of unit wlaking across floor,checked unit to find the folloing issues error codee F2E1,found that the splutch had fallen off of gear case found oil leaking from unit also found weak suspention rods replaced suspention and drive pulley and belt unit will still needed gear case to repairs unit; ordrng 1 W11130362 (suspension ca / vs) and 1 W11454734 (Gearcase) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 LOOK/LOOK and 1 WPW10427633 (Drive Pulley Shield), used 1 W11130362 (Suspension Rod Kit ca / vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisonburg, Virginia 22802
Danny R.
Job Details:
11/22/2022
made icemaker cycle and it never fully ran or send water will need icemaker and vavle; ordrng 1 W11546935 (icemaker) and 1 W11546685 (water vavle)
We serviced a
WHIRLPOOL RANGE
Model G7CE3655
Near Vienna, Virginia 22182
Richard B.
Job Details:
11/22/2022
"CX complant, Cooktop not working , Prior diagnosis found cooktop needs RR switch. Found wrong switch was ordered. Told CX about issue and with additional cost of other switch CX will call and decide what he wants to do . Either pay difference or get refund of other switch and taxes or pay additional difference of switches and additional taxes and labor to repair. RB; ordrng 1 W10337590 (switch 215.86)"
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint water leak in the freezer.Inspected unit and tested icemaker, found a leak from the water inlet tube. Ordering inlet tube WPW10601149 and 2 screws WP488729. Return visit 12/1/22; ordrng 2 WP488729 (screws)s and 1 WPW10601149 (inlet tube)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Huntingtown, Maryland 20639
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that there clothes are getting stretched out. I then checked the agitator to the unit, there are rough spots on an agitator. Ran a micro fiber towel on the agitator. The towel is getting snagged. Unit will need new agitator. (CX is running everything on the normal cycle. I advised the Cx to run delicates on delicate, sheets on sheets. To see if this helps.); rqstng P&A on 1 WP3951744 (Whirlpool Washer Agitator)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Mechanicsville, Maryland 20659
Shane B.
Job Details:
11/22/2022
"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, Virginia 22102
Emmanuel R.
Job Details:
11/22/2022
"Wrong mod/ser #, wrong parts ordered. Corrected mod/ser# and reordering correct parts.; ordrng 1 W11460908 (console) and 1 W11460962 (UI)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near Reston, Virginia 20190
Richard B.
Job Details:
11/22/2022
"CX complant. Right side dosent work. Prior diagnosis found unit needs Power module, Installed power module and reassembled and all burners work besides RR. Reorderingg power module , UI and RR burner , Further work needed, RB; ordrng 1 w10857232 (module) and 1 WPW10396549 (hot plate) and 1 WPW10396615 (ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Windsor, Maryland 21776
Marc M.
Job Details:
11/22/2022
"wrong deli drawer shipped for repair. due to severed and corroded wires in the deli drawer inner door harness the door will be neccessary for repair. will be ordering door W10815669, left side deli drawer.; ordrng 1 W10815669 (deli drawer (left hand))"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, Maryland 21204
Keith H.
Job Details:
11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Annapolis, Maryland 21403
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Norfolk, Virginia 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not spinning and not agatingi called techline spoke with Andrew ran diag to find the wash plate not moving from tub, checked under side of unit to find that the drive clutch had failed replaced drive clutch break down as follows 1/W10721967service call break down as follows srivce call 0.00parts 39.91shipping 0.00labor 0.00sub total 39.91tax 2.39grand total 42.30; ordrng 1 W10721967 (Drive Clutch Kit CA /VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, Virginia 23321
Anthony D.
Job Details:
11/22/2022
"replaced damper control, thermistors, gasket. and gear tested unit is working as designed placed data logger in crisper drawer where food has been freezing rescheduled for 11/29/2022 to pick up data logger ; schdld next appmnt for 11/29 TUE !"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, Virginia 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not working,chedked unit to find the following eror codes F7E1,found that the splutch nut had backed off of shaft of grear case and damaged belt,reseated and tighen splutch down and replaced belt tested and claibrated unti works as designed; ordrng 1 W11239857 (belt CA / VA), used 1 w11239857 (Belt CA / VA) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, Virginia 23111
Jonathon C.
Job Details:
11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, Maryland 20778
David J.
Job Details:
11/22/2022
"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, Maryland 21076
Israel R.
Job Details:
11/22/2022
Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)
We serviced a
JENNAIR MICROWAVE
Model JMW2427IM03
Near Great Falls, Virginia 22066
Richard B.
Job Details:
11/22/2022
"CX complant. Oven rattels when door is opened or closed . Oven needs to come out , Two tech job due to CX being difficult, something is loose on oven that is ratteling when doors are opened or closed, checked inner racks and issue still occores when racks removed, RB; ordrng 1 LOOKLOOK (;LOOKLOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chester, Virginia 23836
Chris B.
Job Details:
11/22/2022
Ordered incorrect ice maker re ordering correct lart number w11517113; ordrng 1 w11517113 (Im)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince George, Virginia 23875
Chris B.
Job Details:
11/22/2022
"Cx complaint unit will not drain insp unit found f9e1 long drain code also found f8e3 amount of water code ran unit threw test mode unable to duplicate cx complaint ran unit threw test mode twice then filled and drain unit on bulky cycle ; ordrng 1 W11374900 (Encoder), ordrd 1 W11428994 (Control)"
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, Maryland 21075
Israel R.
Job Details:
11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, Virginia 22301
Eric W.
Job Details:
11/22/2022
latch and springs w11646238 kit called tec line because there was no damage to door or ralls they want the inner door with latches and springs rplaced and he said ther is a service pointer comming out for this problem but part is not avable now should be a few days sr#7735107245; ordrng 1 w11646238 (kit) and 1 W11315618 (drawer)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/22/2022
cx complaint the front right burner is only on high mode no matter where they set the switch. tested the switch and the switch is defective. ordering a new switch. will return once part comes in; ordrng 1 WPW10434452 (switch-inf)
We serviced a
JENN-AIR REFRIGERATOR
Model JUIFX15HX01
Near McLean, Virginia 22102
Emmanuel R.
Job Details:
11/22/2022
"Cs unit is not making ice, confirmed complaint. I found when you turn the unit on it tries to call for water but unit just humms, once a i removed the water filter started rushing in. Unit needs a water filter because the one that came with unit is defective. Test cycle completed, no error codes. Ordering filter.; ordrng 1 F2WC9I1 (filter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, Virginia 22207
Emmanuel R.
Job Details:
11/22/2022
"Cs unit doesnt want to start a cycle after you hit the start button, confirmed complaint. found error codes F5e1 lid switch , f7e5 shifter fault, f0e2 over suds . I replaced actuator , unit didnt want to shift in diagnostic mode. Also found the lid lock is not responding at all and in tested 9 it wont lock the lid. Odering lid latch , comntrol is working ok but returning with it incase needed.; ordrng 1 W10404050 (lid lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Arlington, Virginia 22205
Emmanuel R.
Job Details:
11/22/2022
"Upon arrival to replace the tub for this DW, we found that the tub was delivered to the wrong address. The address on file is correct but somehow it never made it to the customer. Reordering tub. Please lets make sure the third tub goes to the correct address and its not damaged, customer is not happy.; ordrng 1 W11409865 (tub)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, Virginia 22655
Ezra M.
Job Details:
11/22/2022
"noise during cycle. found motor failing, noise coming from motor.; ordrng 1 W11283592 (motor-drve cbe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, Virginia 20147
Ken M.
Job Details:
11/22/2022
"Customer complaint is that the unit is not cooling properly. Found a heavy frost pattern on the evaporator. Customer has been defrosting the unit periodically on their own. Thermistor encased in ice tested at 36K (-14F) and slowly dropping. Defrost circuit tested in diagnostics. Element is only pulling 1.5A, expected closer to 4A. Ordering element. Evaporator steamed to assist defrost cycle and thermistor replaced.; ordrng 1 W11546610 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, Virginia 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Petersburg, Virginia 23805
Chris B.
Job Details:
11/22/2022
Cx complaint unit will not make ice insp u it comf cx complaint found I'm lo ked up and not turned but can feel it trying ordering I'm ; ordrng 1 W11517113 (Im)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Elkridge, Maryland 21075
Israel R.
Job Details:
11/22/2022
Installed control and latch but the striker also needs to be replaced. THe strikers keeps getting stuck and is not mocing smooth so iut catches on the latch. Unit is locking and starting a cycle. 60 at tribkles. Ordering stricker.; ordrng 1 WPW10240513 (door strike)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mechanicsburg, Pennsylvania 17055
Fred G.
Job Details:
11/22/2022
"cx complaint unit is making a rubbing noise while agitating. inspected unit and entered into diag and found f0e2. cleared code and ran auto test. I found unit is making a grinding noise. lifted unit and found gearcase oil on belt and splutch. tried to remove wash plate and found it to be seized. unit needs, spin basket, tub, tub filter, wash plate, gearcase, splutch, drive belt, 2tech, 2 call count, other related parts. advised cx spin basket and tub ships to them and they will call once in and they look ok.; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W11550891 (wash plate) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2callcount and 1 2tech and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, Maryland 20794
Israel R.
Job Details:
11/22/2022
Customer complaint unit is loud and the door is swinging open and the ice maker is not working. THe unit is operations normal the noises are normal compressor fan noises and valves. Noiwe is good. The door is openning and when the closer goes pass 90 is going to keep the door open is normal. Ice maker was off. I turned on but did not harnvest i pressed the button and nothing no harveting. I turning on and off the switch and the unit tried to moved but i had to move it with myh hand to get to catch. Unit needs new icemaker. Call cusotmee when part is available.; ordrng 1 W11546935 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annandale, Virginia 22003
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not cool. Inspected the unit and found with the compressor running, there is no frost on either evap and so the temps are room temp. Unit needs new compressor, drier and rc evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pasadena, Maryland 21122
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit has long wash times up to 3 hours. Inspected unit found unit had no error codes. Ran test cycle, after it filled with water, control powered down but had led light on back of control. Drained water out, ran test cycle again, unit began to agitate and shut down again with water left in tub, drained water again, determined unit has bad programming. Ordering control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Lanham, Maryland 20706
Shawn D.
Job Details:
11/22/2022
cx complaint unit never heated after repair. inspted unit confirmed no heat good outlet power unit is kind loud. pulled unit apart to find the red wire to thermister was not plugged in. so plugged in then tried adjusting unit multible times and did get it to sound better now. it looks like blower wheel wobbles and iis vibratiing alot so added pads to the blower wheel cover and does sound better. dont cx to run and if its bothering her we can try to replace the motor and blower wheel to see if helps. cx is going to use unit and see how it goes. adding parts to tcket incase she calls back; ordrng 1 WPW10349492 (blower wheel) and 1 W11094983 (motor)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, Virginia 23666
Justin W.
Job Details:
11/22/2022
cx complaint unit not drying. checked to find element reading open. called office spoke to Sammi scheduled cx for 11/30/22. ordering element to complete repair; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, Maryland 21620
Alexander W.
Job Details:
11/22/2022
Cx stated F8E0 error code inspected tested and verified cx complaint found blower motors defective getting 136 ohms at board at P5-1 and P6-3 should be at 103 per tech sheet. Gave cx quote for repair cx accepted paid service call and part by CC labor due upon return. Ordered motor and resched cx for 12/1/22; ordrng 1 W11107275 (Cooling fan)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Columbia, Maryland 21046
Robert L.
Job Details:
11/22/2022
"cx complaint water poured out ofter initial install from front bottom, found left side of pump broken off, ordering drain pump.......2 techs unit stacked but easily accessable; ordrng 1 W11458345 (drain pump) and 1 look (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cockeysville, Maryland 21030
Marc M.
Job Details:
11/22/2022
"cx complaint unti will start cycle, cliock and then hum and stop cycle. inspected unit and found f7e7 Motor Unable to Reach Target RPM. ran auto test and found capaciotr /motor failure unti cannot agitate or spin. unit will need parts.; ordrng 1 W11395618 (capcitor) and 1 W11283592 (motor)"
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, Maryland 21046
Robert L.
Job Details:
11/22/2022
"cx complaint wasnt cooling and had ice built up in FC back wall, cx unplugged and plugged back in yeaterday, all fuctions good, found open thermistor in diag, TSP for possible control issues, ordering harness, clip and heater , will use control and thermistor on return; ordrng 1 W11546681 (evap harness) and 1 W11437914 (thermistor clip) and 1 W11546981 (heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Owings, Maryland 20736
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit making a screaching noise and going off balance. cx said she has tried several times to balanace. issue happens with anything that is not a light load. found F0E7 saved. cleared code, ran service cycle. during spin unit made a screaching noise everytime spin speed increased. i found no oil leaking. belt is loose. marks on the splutch show belt is slipping. ordering belt and marking splutch for use on return so new parts can be installed together. calibrated unit and advised her on loading. suspension feels fine.; ordrng 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, Maryland 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, Maryland 20872
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, Virginia 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lanham, Maryland 20706
Shawn D.
Job Details:
11/22/2022
"opened system and was full of 134a. replaced compressor drier used coupler from v/s then vacumed unit down and flled to 5.5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
KITCHENAID HOOD
Model KVUB606DSS2
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not working at all found an issue with main control & ui GAVE CX A QUOTE went to replace parts found that control board is fine but ui has a different connector it wont fit see pics remove parts explained CX that we have to reorder parts got furious with a very disrespectfull attitude only option that we have is ordering ui again tried to explained this to her & kept saying why we ordering the same part if doesnt work DONT WANT TO PROCEED; ordrng 1 W11282990 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not going to final drain spin put unit on test mode found error F0E5 overload put unit on factory test calibration then tested unit on a normal cycle deep fill & found an issue with water valve no bringing water just buzzing need part CX PIF; ordrng 1 W11220230 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, Maryland 21210
Keith H.
Job Details:
11/22/2022
although scode covers parts and labor it doesnt cover trip fee but cx has extended contract that cover trip he called and had a new dispatch sent over come back with lights; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)