We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY05
Near Timonium, MD 21093
Marc M.
Job Details:
11/22/2022
arrived at cx home and cx stated she tried to cancel call thru phone service but was unable to. no service needed.
We serviced a
MAYTAG DISHWASHER
Model MDD8000AWS2
Near Washington, DC 20017
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not draining.. inspected and confirmed. drain pump is humming like its OL. informed cx of pricing on replacement and she just wanted to do service call. cleared water out of tub for her and collected service call. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, MD 21209
Keith H.
Job Details:
11/22/2022
cx complaint is water leaks at bottom and theres a delay in the open close door . found it leaking from john fitting at bottom also verified the delay in door ordeirn new door swtich and ui; ordrng 1 W11396033 (switch) and 1 W11130216 (ui) and 1 WP4373559 (fitting)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Baltimore, MD 21209
Keith H.
Job Details:
11/22/2022
repalced heater per service bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
"Replaced main control, UI, diffuser, evap harness, freezer door lower hinge and cam. Powered on unit, leveled. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Norfolk, VA 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not spinning and not agatingi called techline spoke with Andrew ran diag to find the wash plate not moving from tub, checked under side of unit to find that the drive clutch had failed replaced drive clutch break down as follows 1/W10721967service call break down as follows srivce call 0.00parts 39.91shipping 0.00labor 0.00sub total 39.91tax 2.39grand total 42.30; ordrng 1 W10721967 (Drive Clutch Kit CA /VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
I repalced the lid lock and found the unti to still be locking and unlocking through 2 test cycles. I ran a recalibrtation and found that btnhe unti completed the cycle with out issues. I am ordering 1 control board. Please have somoene form then office call to set a retun date once the unit part is avalible.; ordrng 1 W11607637 (control board)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HT1
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/22/2022
cx complaint door fell apart when trying to tighten handle upon arrival door was in pieces reassembled door tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/22/2022
Cx has a unit that needs the upgraded element. Installed new heater and the unit shall heat and not elak. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details:
11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
"CX complaint washer not starting. Ran test mode, no errors. Attempted tpo start a test cycle, but didn't start. Attempted to start a calibration cycle, it didn't start. Removed console, drain pump from control 21ohm (ok), shifter motor 2.3 Kohm (ok)/. Power supply ok. Ordering control board W11556725 and encoder W11481116.; ordrng 1 W11556725 (control board) and 1 W11481116 (encoder)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Crozet, VA 22932
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint valve will not turn flame down. Found adjustable valve stem fully open, letting maximum gas flow through valve. Closed valve stem a bit, unit now has appropriate high-low flame range."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Alexandria, VA 22314
Eric W.
Job Details:
11/22/2022
cx complant of unit not working qwent to install control and found the wire harness broken and not in stock and cx is not willing to fix unit now and will need refun d for pressure switch and control
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
MAYTAG WASHER
Model Mvw7232hw0
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit control not allowing proper selection and function, in diag. mode can only activate door lock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY05
Near Timonium, MD 21093
Marc M.
Job Details:
11/22/2022
arrived at cx home and cx stated she tried to cancel call thru phone service but was unable to. no service needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
Arr at Cx and Cx anwered door and stated they tryed canceing appt. Cancel appt
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Waldorf, MD 20603
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit has long dry times. I inspected the unit to confirm the complaint. I found no error codes. I ran the unit and it tumbles and has heat. However the airflow is pretty low. I removed the duct line and the airflow was fine. The homes duct line needs to be cleared and reducing the duct length from the unit to the wall will help as well. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Coaldale, PA 18218
Sal R.
Job Details:
11/22/2022
"CX complaint was that the knob was melted due to normal opperation. I found thatbthe knob was melted and the switch harness was scored with burn marks from melted plastic. I am ordering 1 switch harness (WPW10548355) and 1 burner head(WPW10515455). I replaced knob and closed valve to sorten flame hight on low settings for the cooktop. Once the parts are avalible, please have someone form the office call to set a retun date.; ordrng 1 WPW10548355 (switch harness) and 1 WPW10515455 (RF burner head 53 @ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Broadway, VA 22815
Danny R.
Job Details:
11/22/2022
foun drain pump failing had 120 volts to it but nothing replaced pump checksok
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit takes forever to pre-heat inspected tested and verified cx complaint found bale element defective ordering new bake element and resched for 12/1 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
replaced control and unit is now workong
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit leaking. Found mounting nut on front left top rack broken off of rack mount. Ordering tub nut and track.; ordrng 1 W11545286 (nut, tub) and 1 W11561204 (track, dishrack)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint consistent water leak from the back.Inspected unit, found externel drain hose disconnected from the internal hose. Looks like the clamp was out place and the hose popped out. TReconnected hose and ran a test cycle. the unit worked as designed and didn't leak. Cx had some damaged to the ceiling below the washer, the builder is taking care of."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint consistent water leak from the back.Inspected unit, found externel drain hose disconnected from the internal hose. Looks like the clamp was out place and the hose popped out. TReconnected hose and ran a test cycle. the unit worked as designed and didn't leak. Cx had some damaged to the ceiling below the washer, the builder is taking care of."
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. Console damaged, Prior diagnosis found unit needs console assembly , Console that was sent to CX residence appears to have mis handled. Console is bent in the2nd vent area, Reorderuing console assembly Advised CX to inspect console before calling for service , RB; ordrng 1 W11289589 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Indian Head, MD 20640
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Indian Head, MD 20640
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
replaced control and unit is now workong
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/22/2022
"replaced bushing and closer, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details:
11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2022
"cx complaint never made ice from previous repair, found T56 e5, T57 passed 01, found frozen fill tube, replaced dual valve and heater from pre-id, thawed fill tube, reset power at breaker, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details:
11/22/2022
"CX complant. Not cold , Inspected unit and found iced over evap , Removed all ice with steam gun , Found evap harness not connected to defrost heater. Connected defrost heater but will need harness, Installed new thermister and zip tied to line. Further work needed, RB; ordrng 1 W11581973 (harness)"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Warrenton, VA 20186
Carl R.
Job Details:
11/22/2022
"Cx complaint is Not Compacting - Trash CompactorSR#7735112072. Inspected unit and seen that the ram had separated from the assembly. The spot welds was not holding the ram plate. The ram plate is sitting at the bottom of the compactor and the container plate, left side of the container, the side plate welds have given loos. Ordering ram assembly WP9871251, and container WPW10451276; ordrng 1 WP9871251 (Ram assembly) and 1 WPW10451276 (Container assembly)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/22/2022
cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
cx complaint the front right burner is only on high mode no matter where they set the switch. tested the switch and the switch is defective. ordering a new switch. will return once part comes in; ordrng 1 WPW10434452 (switch-inf)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Severna Park, MD 21146
Andrew H.
Job Details:
11/22/2022
"Unit is leaning forward and leaking. Upper spray arm had fallen off manifold and into rack, causing water to be diverted to door. Leveled unit and reattached upper spray arm to manifold. Tested unit and unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Severna Park, MD 21146
Andrew H.
Job Details:
11/22/2022
"Unit is leaning forward and leaking. Upper spray arm had fallen off manifold and into rack, causing water to be diverted to door. Leveled unit and reattached upper spray arm to manifold. Tested unit and unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
redplaced control all godd
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Winchester, VA 22603
Daniel J.
Job Details:
11/22/2022
customer says they canceled the work order after finding out its was a fee for the service call due to the dishwasher being purchased in 2019 but just opened to finshing up renovations to kitchen due to covid
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint leaking water, checked unit, removed evap cover, poured entire bottle of water down drain, removed rear panel, no signs of any leaks. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
redplaced control all godd
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV4207JZ0
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LAMP NOT WORKING AND THE LIGHT WOULD HAVE A DELAY ON COMING ON REPLACED THE CONTROL AND LAMP
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/22/2022
"cx complaint unit looses cooling in the RC. Fc builds frost on back wall. today it looks like unit is cooling. took internal temps and found RC was 34 degrees, FC was -3. step 1=01, step 2=01, step 3= evap fan came on and baffle opened. ran step 6 and found bi-metal was showing closed. pulled unit out and test P2 3-7 and found .2 ohms. tested heat element at control P2-3 / P1-2 and found 32.1ohms. ran step 6 again and found the heater did come on. called TL (SR7735111647) TL thinks its a intermitten issue with the fan motor and baffle. he also wants the evap harness ordered just incase unit has a wiring issue. ordering evap harness and will use the damper and fan motor on return visit. please call cx once parts are approved to schedule a return visit.; ordrng 1 W11551372 (evap harness)"
We serviced a
MAYTAG RANGE
Model MER6600FW5
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/22/2022
cx complaint is the cooktop not working like she wants. things burn when set to low. i turned LF burner on low and it stayed on constantly. it did not cycle at all. replaced switch with preIDed part and restored power. tetsed element and it now cycles on and off properly. unit is workign as designed.
We serviced a
MAYTAG RANGE
Model MER6600FW5
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/22/2022
cx complaint is the cooktop not working like she wants. things burn when set to low. i turned LF burner on low and it stayed on constantly. it did not cycle at all. replaced switch with preIDed part and restored power. tetsed element and it now cycles on and off properly. unit is workign as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Edenton, NC 27932
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit and unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Boyds, MD 20841
Ricardo S.
Job Details:
11/22/2022
"the client complains that she can not pull the water filter out, inspected unit, filter head check fine, i removed the filter but was i little hard .. unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Aldie, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20817
Mitchell H.
Job Details:
11/22/2022
cx complaint unit stopped cooling the same day tech left. got to unit powered it on and heard a hiss coming from FF evap. pulled cover and found it coming from cap tube. fixed leak and vaccumed down. unit held vac good. filled to 7.1 oz and unit started cooling. found the pantry ui was not working still. tested and have no power at harness. unit needs new pantry harness.; ordrng 1 W11170612 (pantry harness)
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/22/2022
"installed new inner both, both hinges and bulb per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/22/2022
CX COMPLAINT NOT COOLING PROPERLY FOUND THE HEATER NOT CONNECTED ON BROWN WIRE FROM COMING OUT OF CONNECTOR TEMP FIXED NEW HARNESS NEEDED; ordrng 1 W11581973 (HARNS-WIRE)
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. Console damaged, Prior diagnosis found unit needs console assembly , Console that was sent to CX residence appears to have mis handled. Console is bent in the2nd vent area, Reorderuing console assembly Advised CX to inspect console before calling for service , RB; ordrng 1 W11289589 (console)"
We serviced a
WHIRLPOOL DRYER
Model WED5540STO
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"cx complaint no heat confirmed complaint, founc open heating element, replaced heating elemen. dryer working properly"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Richmond, VA 23220
Joseph D.
Job Details:
11/22/2022
"replaced leaking motor, unit now working properly without leaks.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is that the unit is not cooling in either section. Upon arrival I found that the evap has frost built up on it. I checked the reading for the thermistor at the control and found it to read 31.5 KOhms. I also found that the heating circuit was reading OL. I am ordering the harness. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11581973 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced COntrol and RC fan motor unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced COntrol and RC fan motor unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"came out to replace parts on unit , disassembed and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brunswick, MD 21716
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint noisy spin.shaking violently, drum shaking when there is nothing in it. checked unit and found no errors stored to unit . found when unit is sensing washplate is spinning VARY fast , checked under unit and gearcase checked good no oil belt also checks good, tryed to remove wash plate and it is seized will need a new one for repair to be done unit will need Hub , washplate and clutch kit for proper repair; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10721967 (drive clutch kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
"found unit has a drain pump failure at last drain , ordered new drain pump, cx to contact manuf, and if manuf, does not cover it , she will pay next visit; ordrng 1 W11412291 (drian pump)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Edenton, NC 27932
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit and unit is running as designed .
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
replaced holder for rf tested all burners & working
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Dover, PA 17315
Sal R.
Job Details:
11/22/2022
"CX complaint was that the unit wpould not fill. I found unit had a F8E1 . I was able to replace the inlet valve and unit test good. I collected $272.07 Cash for service/labor , part, shipping, and taxes. UNuit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. No ice or water , Inspected unit and found shim not neededd. Ordering dual valve, Water getting to fridge, Also ordering resivoir, Further work needed, RB; ordrng 1 W11043013 (valve) and 1 W11346622 (resivoir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Timonium, MD 21093
Marc M.
Job Details:
11/22/2022
cx complaint unit making noises that last from 10 seconds to 5 minutes. upon arrival unit happend to cycle the icemaker and drop an tray of ice. was able to demonstrate the sounds of ice dropping and the inlet valve filling the icemaker tray. also entered unit into diagnostics and found in test 3 that when the evap fan runs there is a distinct vibration that would be described as unusual. unit will need parts.; ordrng 1 W11578030 (motor evap) and 1 WP67006337 (fan blade)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burke, VA 22015
Christian C.
Job Details:
11/22/2022
Cx complaint whenever they use normal cycle unit runs for hours. Other cycles are fine. Cx said unit would spin until unit was turned off. Inspected unit no errors. Ran through diagnostic cycle. No issues. Service pointer-W11624962. Called techline. SR#7735110397 Advised to replace acu. Installed control. Tested unit. Recalibrated unit. Unit is working as designed. Called safety. SR#7734977841
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burke, VA 22015
Christian C.
Job Details:
11/22/2022
Cx complaint whenever they use normal cycle unit runs for hours. Other cycles are fine. Cx said unit would spin until unit was turned off. Inspected unit no errors. Ran through diagnostic cycle. No issues. Service pointer-W11624962. Called techline. SR#7735110397 Advised to replace acu. Installed control. Tested unit. Recalibrated unit. Unit is working as designed. Called safety. SR#7734977841
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW
Near Rixeyville, VA 22737
Carl R.
Job Details:
11/22/2022
Cx complaint is Other.Hard black rubber piece under door. Says the door is hard to open. The door is opening properly. And found nothing else is wrong with the machine. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
11/22/2022
"7-1 customer stated that the unit wasnt heating. verified issue and fnd detatched connection at the element t-stat.. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
MAYTAG DRYER
Model MEDC300XW0
Near Newark, DE 19713
Andrew W.
Job Details:
11/22/2022
"Cx complaint is dryer no operation. tested and verified complaint. found the unit has heavy lint and dust build up and in need of a dryer repair kit. door switch is defective and sometimes registers as open and closed. tried jumping the door switch to test and the unit was still not operational. power is going to the control but not leaving the control. unit needs control, door switch, and dryer repair kit. quoted cx and cx wants to think about it. cx paid $120 service call by cc. cannot reschedule at this time; ordrng 1 WP3406107 (switch-dor) and 1 4392065 (dryer repair kit) and 1 WPW10476828 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ricky E.
Job Details:
11/22/2022
"door shipped incorrect.. the units im fill line heater has a broken wire... need parts..; rqstng P&A on 1 W10815669 (dor-fip ss), ordrng 1 W11226501 (heater) and 1 WPW10675033 (cntrl-elec)"