We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hyattsville, MD 20783
Israel R.
Job Details: 06/14/2022
Customer complaint unti was delivered with damaged on the back. I found the rear covere was dendeted. Replace itand tested. Unit is back to normal operations. No delivery paper work. Usin date on dispatch.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17404
Bernard M.
Job Details: 06/14/2022
Cx complaint the unit makes noise. Started unit on normal cycle and could thumping sounds at the front. Removed top and found the plastic bearing on drum detatched. Reconnected and ran normal cycle and the unit no longer makes noise and heats as designed. Unit checks good
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near Washington, DC 20003
Samuel R.
Job Details: 06/14/2022
replaced parts and tested unit.unit is now proper temps.unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/14/2022
"cx complaint unit not drying dishes and had dishes inside of unit to show they were still wet. found rinseaid dispenser full. entered diagnostic mode and found no saved error codes. ran through cycle and found unit to fill, pump, drain, but never dispense rinseaid inspite of it being on or activating heater. Unit will need control to correct issue and once in office will need to contact cx and set return visit; ordrng 1 W11506012 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Fairfax, VA 22033
Christian C.
Job Details: 06/14/2022
Installed parts. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/14/2022
"came out to replace parts on unit , replace ice bin and tested unit is now properly dispensing ice and running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Staunton, VA 24401
Kyle A.
Job Details: 06/14/2022
Installed pump and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/14/2022
unit stuck in drain cycle removed console inspected pressure hose found string toucjing control sensor tricking unit to believe its full of water pushed string down made sure no blockage in pressure hose ran diag cycles twice no faults occured
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20851
Roberto I.
Job Details: 06/14/2022
"Replaced par and ran diag, no errors. Ran atest cycle, the unit worked as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesapeake, VA 23324
Austin D.
Job Details: 06/14/2022
cx denied service. was under impression the unit was covered under wasrranty. i advised her the unit appears to be out of warranty and i would need a receipt. no receipt on record so she called rent a center and they were not able to find anything either. advised cx i can no longer wait and left.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/14/2022
Cx complaint is that the unit os not cooling in the RC section again. Upon arrival I found frost built up again on the evap cover. I removed the evap cover and and found that the evap was frosted over again. I disconnected the harness from the cabinet and checked the resistence to the heater. I was unable to get a reading. I then disconnected the harness from the heater and found that it is reading at 93 Ohms. I replaced the evap harness and then ran the heater test in diag mode and found that the element is now heating as intedned. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/14/2022
"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Replaced consoel and control from previous diagnosis. Tested unit and unit is now working as designed. job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Conestoga, PA 17516
Justin L.
Job Details: 06/14/2022
cx complaint of tapping noise. was able to access unit and found no saved codes. ran unit through diagnostic and found drain hose tapping back of unit secured and ran drain and spin. unit now operating as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"verified purchase date and epp purchased. advised cust to contact Lowe's for the extended warranty information and number to call. unit lid is locking and unlocking, even in diag mode lock activation. unit storing f5e3, f2e1, f5e1 lid switch fault. will need lid latch and control; ordrng 1 W11307244 (latch)"
We serviced a
WHIRLPOOL OVEN
Model JMW2430WP
Near Potomac, MD 20854
Julian H.
Job Details: 06/14/2022
CX complaint about unit not moving tt motor went to control all wires connected properly checked wiring diagram control send power directly to tt motor getting 65vac issue with tt motor and control NEED 2 COUNTS TO REMOVE MICROWAVE FROM OVEN; ordrng 1 2COUNTS (TIME CONSUMING JOB NEED TO TAKE MW APART FROM OVEN) and 1 WPW10350780 (cntrl-elec) and 1 W10911403 (motor-turn)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/14/2022
"cx complaint unit displaying F3E0 main oven temp sensor open or shorted upon arrivlal found unit to be displaying F3E0 code checked sensor at J10-3 and J10-4 pin at control board sensor read open then checked at sensor sensor read open also sensor harness tested good at .7 ohms, called techline to verify findings spoke with bruce 7733884166 advised to change main temp sensor, changed temp sensor cleared error code tested unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS1
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/14/2022
"customer complains the unit stops working and smoke comes out the side of the door, inspected the unit and found burnt wires.. unit need cntrl elec, fuse and main harness, CX WILL CALL THE MANUFACTURE TO SEE IF THE CAN COVER THE WHOLE REPAIR; ordrng 1 W10195525 (harns-wire)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher. Checked the Heating Element. Heater Element has the Gold Heater Bushing. Installed the Heating Element. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/14/2022
cx complaint the unit is still not cooling. checked the unit and it was in a vacuum. therfore i added refrigerant and located the leak at the filter drier to steel. i reseated the connection and vacujmed the system. added R134a and tested the unit. no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Hampton, VA 23669
Lucas R.
Job Details: 06/14/2022
"replaced control, latch and actuator, calibrated, tsted, unit working as designed."
We serviced a
JENN-AIR RANGE
Model JES9800CAF01
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/14/2022
"Cx complained some of the buttons did not work. Installed new user interface and tested and all the buttons now work but when testing for the blower motor, it does not turn on. The motor is connected and receives 123vac. Unit needs new blower motor; ordrng 1 WPW10201322 (motor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB0
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/14/2022
cx complaint unit sparking tested unit unable to replicate problem noticed rack was not level checked rack hooks found right rear hook cracked and slight evidence of thermal event causing rack to sit unlevel ordering hook to resolve issue; ordrng 1 W10840795 (hook)
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Lititz, PA 17543
Marc M.
Job Details: 06/14/2022
cx complaint unit not power on. inpspetced unit and ofund PF error on screen. checked and found that the the terminal block is shorted at the incming L1. unit will need new terminal block and harness.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBW00
Near Montclair, VA 22025
Robert W.
Job Details: 06/14/2022
CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting is getting good power but not filling ohm out valve and found valve misreading causing unit not to make ice. Ordering valve; ordrng 1 WPW10498976 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Shiloh, PA 17408
Bernard M.
Job Details: 06/14/2022
"Per previous tech, applied silicone to the top and bottom of mullion rail, disconnected condenser fan and waited 10 min. Mullion didn't heat all the way up. From the top down 2ft was still cold and inner freezer door was producing condensation. Contacted TL and and explained what was happening and they're deeming it unrepairable. WP will contact cx to discuss replacement.7733793831"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/14/2022
"Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found multiple f8e0 f8e1 error codes. I checked the fan voltage and the both were receiving 122v. I removed the fans and noticed that they were installed crooked, so the fan blade was making contact with the chassis causing it to hum but not move. I correctly positioned the blower fan and tested them for the cx. I preheat both ovens to 350 and they both reached the set temp. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, MD 21617
Jonathon C.
Job Details: 06/14/2022
"cx complaint, loud noise from fridge. tested unit, verified complaint. found rattling coming from the cardboard under unit rattling against chassis. also adjusted sound deadening on condenser lines. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Dustin F.
Job Details: 06/14/2022
"CX Complaint Water Leaking and ice freezing into a big ball6/14/2022 - DF Found ice build up in freezer compartment from water leaking and loose drawer. I fixed the drawer then moved onto the main complaint. Contacted Tech Line and was given 77338783. Found Water sitting inside the icemaker inbetween the metal heater and the tray. Ran Diagnostic and found Code E5 Tech Line stated the water valve is overfilling, causing the facia to leak water into the icebox and water running down the front of the unit. PEr tech line, im ordering a tube of food grade silicone WP482338 to help fill and seal and gaps in cabinet around freezer. Seperator Assembly W10919724 Ice Chute Plate Assembly W11347435 and a dual Water Valve W11482383.; ordrng 1 WP482338 (Food Grade Silicone) and 1 W10919724 (Seperator Assembly) and 1 W11347435 (Ice Chute Plate Assembly) and 1 W11482383 (Dual Water Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHV08
Near South Mills, NC 27976
Branden R.
Job Details: 06/14/2022
"cx complaint ice dispenser not working , checked unit found separator not seating at all on the front of unit , pr id parts are wrong color for unit tested all major componets and everything tested good , ordering separator FROST for repair cx agreed . cx has pop under 30 days; ordrng 1 W11231388 (Separator frost) and 1 W11039857 (Retainer, Separator)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Newark, DE 19711
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not drying properly. Tested insepcted and verified complaint. Found the vent to be full of water. Emptied water from vent. Cx has to seal the vent properly to stop water from getting in. Tested unit and unit is working as designed. jis complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
"cx complaint unit wont power on. inspected unit and found 122.9vac to control, but no light on control and the control is not responsive. wont enter into diag or anything."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/14/2022
"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Repair estimate total : Service call paid on 6-6-22 installed pre-i'd icemaker, verified icemaker fill-harvest...working as designed. (Paid in full check # 1013)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Salisbury, MD 21804
Michael E.
Job Details: 06/14/2022
"CX complaint: turn dial not working, message to select a cycle. Tested and verified complaint. Voltages from ACU to UI was incorrect. 2vac and 7vac. Replaced ACU and tested and still turn knob not working. Replaced Fascia, cleared the connecting to WiFi and trhen waited 5 min but it did not sync with ACU. Retried 2 more times with reconnecting original fascia after first try and gave it 5min to sync to make sure that wasnt the problem. Afterwards, when i put original fascia back on, it resumed normal function. Fascia is intermitantly working. Reordering fascia. Cannot reschedule due to lowes contract.; ordrng 1 W11413567 (fascia)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Waverly, VA 23890
Anthony D.
Job Details: 06/14/2022
"cx complaint unit not freezing check unit found evap covered in ice and evap thermistor reading at 5.6kohms in ice, thawed evap replaced thermistor unit working as designed, advised cx to monitor for 24 hrs"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manassas, VA 20110
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishes are not Drying. Ran Service Diagnostics on the unit. Error codes are F7E1 = No Heat. Checked the Heater Element. Found that the right Heater Element Harness is t plugged in. Plugged in the Heater Element Harness. Ran Service Test. Heater Element is Heating. Cleared all Error Codes. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/14/2022
"Replaced parts, i ran diagnostic test, hot/cold valve working ok, also the fast speed spin.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Selbyville, DE 19975
Michael E.
Job Details: 06/14/2022
CX complaint: no ice in FC IM. Tested and verified complaint. I found the IM was switched off and door handle loose. Corrected IM and tightened handle. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is not cooling efficently in the rc section i found the unit to have good temps in the fc section but have some slight frost on the evap cover which makes sence the damper is not opening on its own regularly casuing restriction of air to cool rc and also the air to stay downward in fc and needs damper and needs approved before reschd part is stock; ordrng 1 WPW10594330 (damper in@wp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Milton J.
Job Details: 06/14/2022
"Cx complaint unit making ice slowley. Inspected and found ice bin has little ice. Checked ice cream and was rock solid. Put ice maker through harvest test and went through with no issues. Mold seemed like it filled a little on the light side but should affect amount unit is making ice. Ice maker or control stalling but cant tell which given ice maker havested. Ordering new Ice Maker, Control plus returning with Pre-IDed Valve. Plus CX paid for a Water FilterCX -MJrob; ordrng 1 W11546935 (Ice Maker) and 1 W11566851 (Control) and 1 EDR1RXD1 (Filter)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Lancaster, PA 17603
Justin L.
Job Details: 06/14/2022
Cx complaint unit keeps freezing up. was able to access unit and found heavy frost pattern on the evaporator with van running. ohmed out thermistor and found it reading 7F off. Unit went into defrost while testing Replaced thermistor and unit began cooling again developing frost pattern unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WTW4816FW2
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/14/2022
"unit is in warranty. cx complaint unit not advancing past rinse to spin out, found cold valve is completely jammed with sediment not allowing water through a nd unit has 8-1 long fill error. i explained to cx previously that she would need to put something inline in the hose to screen out sediment and she didnt. charging cx for new valve assembly, tax and shipping 107.07 total collected by cc. 100 @ trbls; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Jonathon C.
Job Details: 06/14/2022
"cx complaint. unit not advancing cycles. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5300SQO
Near Alexandria, VA 22306
Lloyd B.
Job Details: 06/14/2022
Cx complained the unit did not spin. Inspected the unit and found the shaft wasn't meeting the spinner on the gearcase. Adjusted and tested and it now spins. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/14/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ0
Near Sykesville, MD 21784
Drew B.
Job Details: 06/14/2022
cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed hub. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Waverly, VA 23890
Anthony D.
Job Details: 06/14/2022
"cx complaint unit not cooling checked unit found RC at 48 dregrees and FC temp at 18 degrees, defrost heater at 88ohms and 120vac at control also found evap thermistor 16k ohms indicating a bad control called tech line spoke with travis 7733879818 was advised to order (W11546690) control, cx also requests AC for return visit ; ordrng 1 W11546690 (control)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Vienna, VA 22181
Christian C.
Job Details: 06/14/2022
Cx complaint unit does not bake or broil. Inspected unit found no errors. Bake ignitor found open. Installed ignitor. Unit is now working on both bake and broil. Cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
i was able to access unit and found the thermistor was not tight on the evap suction line. i was able to bend tab and use a zip tie to keep it in place. also used the tie downs to bring the evap tight to the back of the wall. used the new evap cover with some gaskets i had in van stock to tightly seal the evap in its housing. the drip pan itself was not warped and was straight. unit now checks good.; used 4 w11573592 (gasket) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kents Store, VA 23084
Eric F.
Job Details: 06/14/2022
"tested ice maker before installation, found ice maker leaking water from underneath during fill, either over filling mold or cracked mold in ice maker. Ordering ice maker, will use other parts on return visit.; ordrng 1 W11578780 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/14/2022
Replaced i/m .. resume power and ice maker is filling with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Olney, MD 20832
Ricardo S.
Job Details: 06/14/2022
"the client complains that the fridge missing some parts, because next to the air tower is a holes, but those holes are normal ..nothing is missing, fridge cks ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Abingdon, MD 21009
Neil H.
Job Details: 06/14/2022
cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/14/2022
"CX complant, Microwave not working. Prior diagnosis found microwave needs hinges bulb holder , Arm and bulb. On gong to install hinges . Tested unit and when pushing on right side of door the microwave energizes and cooks indicating a warped inner door. CX due a refund for hinges and owes for inner door assembly. CX paid difference for inner door and tax , Refunded hinges + tax money. Further work needed, RB; ordrng 1 W11600214 (inner door. 420.)"
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Bowie, MD 20716
Shawn D.
Job Details: 06/14/2022
cx complaint unit is giving error code and oven wont work. inspected unit and confimred the complaint unit has error f1e0 for Internal board failure. replaced control the control then tested and oven now works. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 06/14/2022
Cx complainy of a broken adjuster. Did confirm will need to return woth updated kit.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annandale, VA 22003
Carl R.
Job Details: 06/14/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed unit from underneath the counter and removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Replace the original heater element with a new heater element and 2 plastic fasteners. Tested unit for leaks, no leaks found . Put unit back underneath counter. And put lower rack and spray arm back in. Unit working properly."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/14/2022
Installed cable and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/14/2022
cx complaint grinding noise checked unit found no error codes ran test cycle heard noise coming from underneath stopped cycle looked under the unit found nut starting to back off the pulley causing grinding noise tightened nut calibrated and retested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near The Plains, VA 20198
Daniel J.
Job Details: 06/14/2022
installed new hinge and also lid started cycle confirmed locking and adding water checked faults
We serviced a
KITCHENAID MICROWAVE BLT IN
Model KMBP107EBS01
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit displaying F2E0. tested unit and it does run and heat. checked for codes and found F2E0 keypad disconnected, F2E1 stuck key. cleared codes and pressed every button, they all worked. cx said erro only popped up once and it was after a power outage. i quoted cx for a new control panel and advised her to call back if the issue returns.; ordrng 1 W11101569 (panl-cntrl)"
We serviced a
MAYTAG REFRIGERATOR
Model WRX735SDHZ01
Near Newport News, VA 23606
Lucas R.
Job Details: 06/14/2022
"cx complaint unit not cooling, checked unit, both compartments at room temp, compressor not running, 119 vac to compressor, windings fluctuating between 4-6 ohms on start and run, replaced start device from vs, compressor still would not start, compressor internally locked, p and l cbe, called office scheduled for friday, sealed system tech! start device needed to replenish VS not for repair.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11092533 (start-dev), used 1 W11092533 (start device,) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS22ECMS00
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/14/2022
"Cx complaint no water dispensed and no ice.Water supply ok, filterhead tested ok, dual water valve okdispensed water on both sides. Find frozen water reservoir and frozen icemaker fill tube. Defrosted everything, icemaker filled ok and water dispenser worked ok. Unable to verify temperature in the freezer since I left the 2 doors open for long time but according to the cx, he never had frozen food or temp issues in the Rc.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/14/2022
"The customer complains that the panel does not respond for 2 weeks, but the customer called the manufacturer and they updated the software.now the panel working fine"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Seaford, DE 19973
Michael E.
Job Details: 06/14/2022
CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23231
Jason T.
Job Details: 06/14/2022
"Cx complaint, not cooling-freezing properly, ran factory diagnostic test, found control relay not cycling defrost properly, verified vac voltages. Installed pre-i'd control, verified proper air flow, cooling-freezing...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model kDFE104DSS5
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/14/2022
cx complaint unit not draining found a blockage in air gap at sink which i cleared and unit is now draining properly. 120 service call collected by cc. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Camden, NC 27921
Branden R.
Job Details: 06/14/2022
"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . checked unit and disassmbled replaced heating element and tested unit is running as designed with no leaks , reinstalled and tested again unit is running as designed."
We serviced a
WHIRLPOOL OVEN
Model WGE555SOBS00
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/14/2022
replaced parts and tested and heated both ovens. both ovens now check. all burners on cooktop check as well. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS02SRSS1
Near Arlington, VA 22209
David J.
Job Details: 06/14/2022
CX complaint door keeps opening. We replaced door latch two weeks ago. Inspected unit found top drawer is not meeting with the back wall properly. Once the rack is aligned correctly on the back wall the door latches correctly. That point theres no tension on the door. CX did not want a quote on rack. He said he will just learn to live with it. Unit does work correctly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is running with nothing inside and i found the unit to be lose relay on board when removed i found the relay to click and click off and on when moving slight bit and now needs the following parts.; ordrng 1 W10892389 (control) and 1 W11551558 (upper interlock) and 1 W11551761 (lower inerlock)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 06/14/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the control, sensor, and spark module tested and inspected for proper use unit now functions normally"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Catonsville, MD 21228
Robert L.
Job Details: 06/14/2022
"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/14/2022
replaced auger motor and ice maker tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/14/2022
"I was able to access and replace the idler pulley, Unit test good. CX was paid in full on previouse visit 6/9."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Newark, DE 19711
Taylor F.
Job Details: 06/14/2022
repalced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dover, PA 17315
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit doesn't heat nor shuts off. Inspected unit and continuity at all components behind back panel. Removed terminal cover and found the unit experienced thermal event. The power cord had been damaged and split in half along with the harness. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 WPW10450286 (harness) and 1 WP3397659 (terminal block) and 1 279318 (wire set) and 1 PT220L (power cord) and 1 W10857612 (timer)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Vienna, VA 22180
Jason A.
Job Details: 06/14/2022
CX complaint COOKTOP doesnt work. CX just bought unit in May this year. Got POP - Job created 6th > JJ; ordrng 1 W11379294 (burner cap set)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/14/2022
cx complaint that unit is flashing PO and not cooling effiecentlyl i found the unit to have both evaps completely iced over and will need a FULL complete defrost and replacemenr of harness fans. in stock schd for the 16th cx paid full; ordrng 1 W11087438 (fan motor 51@tribles)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Joseph D.
Job Details: 06/14/2022
it with two broken light bulbs must replace light bulbs to repair unit please. no email.; ordrng 2 8009 (bulb)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Julian H.
Job Details: 06/14/2022
replaced optics now are working but found a frost ball formed on evap Fc 9* compressor test 4 3 way valve switching issue with drain pan kit bending up need to optimized sensor to suction line evap cover to sealed back and correct airflow CX to defrost unit 48 hrs b4 CX NEED TO BE CONTACT WITH QUOTE B4 PROCEEDING; ordrng 1 W11457241 (drain pan kit) and 1 WPW10501260 (cover-evap) and 1 WPW10277799 (harns-wire)
We serviced a
JENNAIR OVEN
Model JDS1750FS0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2022
"CX complaint keypad stopped working, F2E1 on display, smoke coming out from oven.Ran test mode, confirmed error. Removed console, found all connections ok. Cooling fan tested ok. Ran a 500F bake cycle, the unit worked and didn't smoke but F2E1 came back. Ordering console W11039015; ordrng 1 W11039015 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/14/2022
"unit unresponsive. drain pump running. held start button to cancel cycle. checked errors, unit storing f0e5, cleared errors. ran diag cycle. completed normally with no errors."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS
Near Arlington, VA 22201
David J.
Job Details: 06/14/2022
Cx did not know how the top rack went back in unit. Just explained how it worked. I never touched the unit. Cx is old
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
door never sent out and help was still at shop and no van. about 1.5 hours away. also repair toliner worked and will need to be touched up.will order touch up paint and will bring it back when we replace freezer door. office to schedule.; ordrng 1 350930 (Whirlpool Spray Pain White)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Norfolk, VA 23504
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not draining checked unit to find the following error code F9E1,tested unit to find debries in drain pump removed object tested and calibrated unit works as designed"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Bear, DE 19701
Andrew W.
Job Details: 06/14/2022
"Cx complaint is dryer making scraping noise. tested and verified complaint. checked diagnostics for error codes and found F2E1 and F4E3 error codes. UI had a stuck button but ran the diag test and it cleared the problem. Dryer was also having restricted air flow that was corrected with adjusting the vent pipe on the back of the unit. Tested dryer for more error codes and heard the scraping sound, exposed drum and motor and checked for objects in felt lining, check rollers and belt and pulley that showed signs of dust and wear but not the source of the sound. the sound is coming from the motor as it builds and lowers speed. Ordering motor which is covered part, also ordering dryer repair kit. rescheduled for 6/27/22; ordrng 1 W11126010 (motor-drve) and 1 4392067 (dryer repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Richmond, VA 23225
Chris B.
Job Details: 06/14/2022
cx denied service
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 06/14/2022
"CX stated unit is squeeking during cycle tested inspected and verified cx complaint found idler and rear drum supports defective gave cx qoute for idler and drum supports cx accepted installed parts from pre-id parts tested unit, unit is now operating as desgined CX paid in full by CC job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2976AEM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
cx comnplaint unit is leaking from underneath. inspected unit and found the inlet valve is leaking. qouted cx for full repair and cx approved repair. scheduled cx for 6/17/22.; ordrng 1 W10865826 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS
Near Mount Rainier, MD 20712
Israel R.
Job Details: 06/14/2022
heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23235
Joseph D.
Job Details: 06/14/2022
"found unit with filed infinite switch, replaced and unit working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, VA 20151
Christian C.
Job Details: 06/14/2022
Installed heating element per special project. Tested unit. No errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/14/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Unit working properly. Cx needs to change the cook ware the she is using.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Crofton, MD 21114
Alexander D.
Job Details: 06/14/2022
"cx complaint unit still not cooling properly, temps got worse in rc. inspected unit and verified complaint. found evap fan stalling, seemed like fan blade was hitting housing. took fan off to see if i could adjust it, wasnt hitting housing. reinstalled fan and its running now. not convinced thats the only issue since frost pattern is light and irregular. all other service tests pass. found compressor tripping overload intermittently. ordering evap fan, compressor, drier and evap fan. cx was on phone with cx service trying to get unit replaced and they asked me to call techline to document. called techline 7733884163. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 WPW10128551 (evap fan) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 LOKRING (LOKRING)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Milton, DE 19968
Frederick R.
Job Details: 06/14/2022
"CX complaint is dryer making loud noise. Inspected/tested and verified complaint. FOund dryer has been not treated very nice. Lots of change, debris has damaged the belt and drum bearing. Quoted CX cost for repair and they immediately declined to have it repaired.