Service History 93 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 10/30/2023

"cx complaint of unit not washing ,checked unit to find the following error codes F7E1,F4E3 found the sump to be doa,ordering parts needed for repairs; ordrng 1 W11613479 ( PUMP MOTOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/30/2023

"cx complaint unit not cooling in rc, checked unit, come to find frost build on evap, bi-metal reading .2, fan is good, heater is good, come to find defective control not sending power to heater, steamed frost build, quoted cx, cx paid in full, ordering control to complete repair.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Fort Washington, Maryland 20744

Shawn D.

Job Details: 10/30/2023

"arrived cx said unit has been working good. i checked freezer tmeps unit is going through defroat and is at 29degrees in freezer. i hooked up guages and we are in a 9inch vac snapped pic of guages. checked ove unit with uv light to find no uv dye and no signs of a leak. so i decided to replace all parts so if unit stops working i again good chance not fixable. i replaced the evaporator,compressor drier coupler the vacumed system down and filled to 5oz and started cooling again. unit is good to go"

We serviced a

KITCHENAID WASHER

Model KDTM404ESS3

Near Washington, District of Columbia 20003

Sherwood

Job Details: 10/30/2023

cx complaint leaking. arrived and installed gasket. tested unit after repair no leaks found. repair complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 10/30/2023

"cx complaint unit leaking , checked unit and found bad gasket on unit causing water to run down the inside of the door and leak out the right side . tryed to reseat gasket and unable too . ordering new gaskets for repair also found rust on door where unit started to leak ordering all parts for repair .; ordrng 1 W11416371 (panel) and 1 W10909682 (name plate) and 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11483553 (gasket) and 1 W11664713 (door seal)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ05

Near Portsmouth, Virginia 23703

Justin W.

Job Details: 10/30/2023

cx complaint ice maker not working. checked unit to find temps at 38.6 rc and -1.2 fc. checked unit to find ice maker motor seized. ordering ice maker to complete repair.; ordrng 1 WPW10300024 (icemaker)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Unionville, Virginia 22567

Tanner B.

Job Details: 10/30/2023

"Installed new latch/ strike . goes through diag cycle, now locking.. Making loud noise from belt and clutch .. not shifting / engaging correctly . Ordering shifter, splutch and belt.. also the clamp for drain hose failed, needs new clamp..; ordrng 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10913953 (shifter) and 1 WP356138 (clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 10/30/2023

"Replaced evarporator fan motor, reset power, fan works ok.. good air flow on rc .."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Dundalk, Maryland 21222

Emmanuel R.

Job Details: 10/30/2023

"Cs unit was cooling but not freezing anything, couldnt confirm complaint. Unit was unplugged upon arrival. Pressures look ok but buidling a good frost pattern. Advised to leave unit plugged in. No dye detected , unit held a vaccum. Could have a leak or bad temp sensor or control. Thermistor ohmed out ok but i cant verify if it reads good when cold. Ordering evap , thermistor and control.; ordrng 1 W11562258 (evap) and 1 W11562260 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near McLean, Virginia 22101

Justin W.

Job Details: 10/30/2023

cx complaint doors not sealing. confirmed complaint. checked unit to find doors warped. ordering doors to complete repair.; ordrng 1 W11023679 (dor-fip) and 1 W11178521 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 10/30/2023

cx complaint is with the ice and water dripping out door and bin freezing up and ice all under bin. took temp readings of -4 in freezer 39 in fridge 18 through ice maker. unit has a few issues. no high speed on ice maker fan. found ice with high spots as well as pieces 2-4 stuck together. as soon as parts are in office will schedule.; ordrng 1 W11482383 (Duel Valve) and 1 W10846539 (Ice Maker Fan) and 1 W11658802 (Ice Maker)

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 10/30/2023

repalced fan tested unit works as desgiend

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Alexandria, Virginia 22302

Lloyd B.

Job Details: 10/30/2023

"Cx complained of a noise. Inspected the unit and found when running, there was no noise but when going to drain, there was a brief sound. Removed the drain pump and there was a piece of plastic in the pump/sump area. Removed an the unit will no longer make noise. Job complete"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit giving f27 error code. Found unit empty with no water in it. Reset unit and cleared code. Ran test cycle and unit is working as designed. Cx stated that the load inside unit when the code popped up was very large and oversize. Cx paid SC by CC.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Culpeper, Virginia 22701

Danny R.

Job Details: 10/30/2023

wrong part order its the top braket not the glass and the control panel; ordrng 1 W11105139 (braket) and 1 W11620706 (panle control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, Pennsylvania 17406

Drew B.

Job Details: 10/30/2023

"arrived to do repair, replaced drier and. called wp techline spoke to nate while waiting on hold with wp.. i found the psi on the low was -10 and 45 on high.. unplugged at 10:06 didnt equalize @10:11 and had me flush nitrogen and did so no signs of oil debirs etc. i foudn the unit to have 140psi of nitrogen through and soaped all connections accessable....no drops of the psi guage and after giving all work and readings of the unit thhey (TL)are doing a product review report. cx will be reached out by wp for next step."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Brightwood, Virginia 22715

Danny R.

Job Details: 10/30/2023

evap fan isnt running will need evap fan and harness; ordrng 1 WP2315539 (fan) and 1 W11562214 (fan harness)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Madison, Virginia 22727

Danny R.

Job Details: 10/30/2023

unit has failed pully on dryer repleved but blower wont come off also the belt is chek=wed up bad installed motor and belt will need blower wheel; ordrng 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Herndon, Virginia 20170

Simon

Job Details: 10/30/2023

CX complaints water leaks from freezer door when the ice maker turned on .Inspected unit the hose connection to freezer door defective .unit need to replaced freezer door .When the ice maker turned off no leaks water .SZ; ordrng 1 W11551458 (freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Middletown, Delaware 19709

Frederick R.

Job Details: 10/30/2023

"CX complaint is WM not advancing cycles. Inspected/tested and found Unit has multiple issues. Valve, gearcase. CX was insisting she had an extended warranty. After waiting for a bit she said she would call back when she finds her paperwork. Leveled unit for her and diagnosed issues. No other work performed. Charged $139 service call which was paid by CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ06

Near Middletown, Delaware 19709

Frederick R.

Job Details: 10/30/2023

CX complaint is low ice production. Inspected/tested and found IM harvests properly and fills with water. The issue is that the liner inside the ice boc is pushed down on the top left and the ice bin assembly does not seat flush at all. Put flashlight inside to verify this. CX husband said its hard for him to pull out and it was for me as well.. When push all the way in there is a very visible gap which is allowing warm air in and half melting the ice. Called WPTL and spoke to Rob. Overfoamed ice box. Non repairable OOW. Refer to CX to WP customer Service. CX paid the $139 service call by CC. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit giving f1e0 error code. replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, Virginia 23608

Justin W.

Job Details: 10/30/2023

"replaced parts ordered found actuator bad replaced from v/s. tested unit working as designed; ordrng 1 W11481722 (actuator jw vs) and 1 W10721967 (cam jw vs), used 1 W11481722 (actuator jw vs), and 1 W10721967 (cam jw vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, Virginia 22302

Lloyd B.

Job Details: 10/30/2023

Cx complained of a noise. Installed new belt and pulley and tested and there is no longer a noise. Job complete

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Maidens, Virginia 23102

Thomas B.

Job Details: 10/30/2023

Cx complaint unit is barely sucking anything and vent go across the length of cx 3 car garage from back wall to the outside max venting for these unit is 35 ft. Not to include any elbows. Recommended cx get in touch with builder. Unit is operating as designed per whirlpool.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit did not clean. Inspected the unit and found that the water was turned off under the sink when they installed it. Turned it on and demonstrated how to use the unit. Cx instruct. Job com

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, Virginia 23836

Chris B.

Job Details: 10/30/2023

cx comp unit will not heat past 00 degrees then when reset by breaker unit will then heat to desired temp insp unit conf cx comp found f6e4 control and ui com error unit will need control and ui to complete repair; ordrng 1 W11105016 (ui) and 1 W11253187 (control) and 1 W10915651 (giude)

We serviced a

KITCHENAID MICROWAVE

Model KEMC377KSS05

Near Bowie, Maryland 20721

Leon

Job Details: 10/30/2023

"Customer complaint was unit did not heat in the microwave Confirmed the issue seeing that the meg was getting voltage but wasn't working And the diode was reading OL A client wanted to know why the door continued to open and close widely without slowing down, SeeN that the tensioners were very loose Is ordering parts; ordrng 1 WPW10687786 (Diode) and 1 WP4452398 (Door Torsion Spring) and 1 WP4452395 (Door Torsion Spring)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 10/30/2023

"cx complaint is unit displaying LO Fl and cycles not running for the time the screen displays. checked for codes and found F8E1. ran each valve, no flow form cold but valve is buzzing. found valve gettign 123vac, supply has good pressure and no debry in screen. cx is on city water. unit will need a new valve. ordering part.cx paid in full.; ordrng 1 W11316256 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Hampstead, Maryland 21074

Brian R.

Job Details: 10/30/2023

cx complaint is over temp alarm going off and unit was set to sabbith mode when i got here and read 3 in unit. held button to reset and turned unit back on. unit came on and fan is running. after resetting unit and readjusting everything unit is starting to cool. unit was off and warm when i got here. advised cx to let unit run a few days and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sykesville, Maryland 21784

Justin S.

Job Details: 10/30/2023

replaced the filter housing and tested. the unit has a blocked filter. checked for leaks and didnt find any. cx is on a well and does have a sediment filter. cx is going to look for a heavier catridge to put in the filter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Dover, Delaware 19904

Frederick R.

Job Details: 10/30/2023

CX complaint is water filter issues. Inspected/tested and found filter will not release from housing. Tried using channel locks and could not get filter out. Unit needs a new housing. 0 in stock and this is a lowes contract so not rescheduling.; ordrng 1 W11162041 (housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, Pennsylvania 17404

Bernard M.

Job Details: 10/30/2023

"Cx complaint the RC isn't cooling. Inspected and found the FC temp at 0, the RC temp at 50. Removed pantry drawers and found no frost build up on evap cover. Ran test 3 and found the RC fan comes on and produces cool air. When poout of service the RC fan doesn't run. Gave cx quote for fan repair and she'll discuss with spouse if wanting to move forward. Cx paid $139 service fee and will owe $269.48 is they want repair. Cx will contact office; snapped 3 QuickPics"

We serviced a

KITCHENAID RANGE

Model KGCU467VSS02

Near McLean, Virginia 22101

Christian C.

Job Details: 10/30/2023

"Cx complaint unit FL burner does not ignite. Inspected unit found FL burner takes a long time to ignite. When ignited sometimes sparks even after flame is lit. Screws come out easly. Ordering LF oriface assembly, and LF burner head.; ordrng 1 WPW10364555 (LF oriface holder assembly) and 1 W11106799 (LF burner head)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Louisa, Virginia 23093

Tanner B.

Job Details: 10/30/2023

"-20in vac / 125psi .. in 6 mins it only went to -16in vac / 115psi .. did not want to equalize.. pulled filter and found some dark beads and some dark oil from cabinet line to drier.. i found the dark oil when pushing 140psi of nitrogen through system.. contatcted techline and sent them pics of drier beads and the dark oil .. sr# on pic of ty card.. techline suggested to replace the 3way valve and the filter drier , vac unit down and refill unit .. 2ct ss tech; ordrng 1 W11590197 (3way valve) and 2 wpw10143759 (uv drier)s and 1 2ct (2ct)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 10/30/2023

"cx complaint f9e1 error , checked unit and found drain pump connetion not properly seated not allowing proper vac to pump . reseated and tested unit is now running as designed and properly draining ."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Falls Church, Virginia 22046

Christian C.

Job Details: 10/30/2023

Cx complaint leds are out. Inspected unit found some leds not replaced with new ones. Installed leds. All leds are now bright. Unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Baltimore, Maryland 21216

Shane M.

Job Details: 10/30/2023

"cx complaint the unit isnt cooling rc. fouund vents frozen over, found evap fan weak now due to ice built up. ordering evap fan, blade & thermistor. advised cx to shut unit off for half a day to defrost unit.; ordrng 1 WP2315539 (evap fan) and 1 WP2163777 (blade) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, Virginia 23457

Branden R.

Job Details: 10/30/2023

"came out to replace parts on unit , disassembled and replace door , found rust on left hand fridge door . ordering new door for repair . ship door to address on ticket .; ordrng 1 W11405215 (door LF)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 10/30/2023

"customer stated that the unit wasnt making ice. verified issue and fnd unit functioning, but not circulating water.. unit has a faulty pump... need parts...; ordrng 1 w11542867 (recirc pump) and 1 W11126268 (harns-pump) and 1 W11034363 (cntrl-elec)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near West York, Pennsylvania 17404

Bernard M.

Job Details: 10/30/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no stored error codes. Ran test and found unit shuts down when attempting to agitate. Entered manual test and unit drains and spins, on agiation unit powers down then unlocks lid. Ordering parts, found in stock and set return for 11/6. Office will contact cx with time frame.; ordrng 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, Virginia 23669

Carl A.

Job Details: 10/30/2023

"cx complaint of unit squeeling,checked unit to find no error codes,looked under unit to find unit leaking oil ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit did not bake. Inspected the unit and found the ignitor did not draw enough amps. Installed new ignitor and tested and it now heats to temp. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 10/30/2023

cx complaint IM isnt working. inspected unit and found 124.3vac to IM but no movment from IM. I qouted cx for repair and cx accepted. I replaced IM and found when calling for water the valve never came on. I jumped valve from IM and found IM sparked and valve never kicked on. I pulled unit and found 124.5vac to valve. qouted cx for valve and cx accpeted. I then replaced valve and found no water pressure from supply line. I then found new IM failed due to fualty valve. cx to get plummer and call once fixed to have us come out and replace parts. reordering both parts due to both failing.; ordrng 1 W10884390 (valve) and 1 WPW10420083 (ice makert)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, Virginia 22213

Christian C.

Job Details: 10/30/2023

Installed right RC door. Tested door no more issues.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Woodbine, Maryland 21797

Justin S.

Job Details: 10/30/2023

cx says the unit is not running the full cycle. found the unit is agitating spinning draining and filling good with the hot valve but very slowly with the cold. the cold line is blocked. showed the cx how to clean the valve. the unit is now filling good with the cold valve. the unit is now good

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Winchester, Virginia 22602

Ezra M.

Job Details: 10/30/2023

"replace harness and pump, verified proper operation"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 10/30/2023

cx stated unit has not made the noise in a while and she now was not to worried about it. I advised cx new units are louder and run longer. i also asked her to try to record noise and call back if she is worried about it.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 10/30/2023

Cx complaint unit not getting to or staying at 350F Was able to access unit and preheated. Using a thermocoupler Found unit went to 378F during preheat then averaged at 349F. Cx also stated that front left burner not working the way it should but found inner and outer element turned on and cycled no issue. At time of visit unit is operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Newport News, Virginia 23606

Justin W.

Job Details: 10/30/2023

cx complaint unit not cooling. checked unit to find compressor running but no frost pattern forming. ordering parts for ss repair.; ordrng 1 W11579351 (evap) and 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Silver Spring, Maryland 20904

Davonte

Job Details: 10/30/2023

"cx complained microwave door handle was coming off. confirmed cx complaint after inspecting unit. screw that holds door to the frame was broken off, causing door handles to seperate from unit. replaced door. unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 10/30/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 10/30/2023

"CX complains unit is continuing to spin at end of cycle and will not stop unless unplugged. Unit shows no error codes on this visit. Ran unit through 'normal' cycle due to cx stating it only seems to happen on normal cycle. Put 4 bath towels in unit and ran unit through normal cycle, it took unit 25 mins to run through spin cycle alone. Called techline and spoke to Nate who said unit is working as designed. no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 10/30/2023

i was able to access unit and replace the sump and motor as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/30/2023

Replaced all parts Tested unit everything worked as it should with no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Baltimore, Maryland 21216

Shane M.

Job Details: 10/30/2023

installed sump. didnt fix the issue. took water supply off valve. no water to valve. cx will need a plumber.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Salem Borough, Pennsylvania

Bernard M.

Job Details: 10/30/2023

"Replaced parts per previous tech, ran on normal cycle, unit spins and heats. Unit checks good"

We serviced a

JENNAIR OVEN

Model JES1750EB1

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 10/30/2023

"found f1e0 error and f2e1 error in diag, cleared errors and tested unit. unit heated to 400F w/ no errors . informed cx if errors reappeared recommened to replace control and console .."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Westminster, Maryland 21158

Brian R.

Job Details: 10/30/2023

cx complaint is the unit always shaking all over the place and shows a code of F0E5 for off ballance and she only fills half way. thats the only code in unit. ran a dlms cycle then auto test. tested and checked unit. will order parts needed and office will schedule.; ordrng 1 W11400156 (Suspension Rods) and 1 W11614514 (Control)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 10/30/2023

Was able to access unit and replace part. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVQ08

Near Rosedale, Maryland 21237

Dustin F.

Job Details: 10/30/2023

"CX complaint: icemaker keeps filling the bin and freezing with water in the bin. Inspected unit, jumped icemaker and confirmed Valve seeping and icemaker leaking. ORdering valve and setting icemaker for return so both parts can be swapped at same time.; ordrng 1 W10408179 (valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model GSC308PJS05

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 10/30/2023

"CX complaint unit didn't come back after turning the power off. Cx also pushed both door interlocks in with a knife while attempting to test/repair the unit. Pulled interlocks out, and removed the console. Confirmed 120V on P15, but display not turning on. Ordering control board WP8301989. Collected in full ($707.14); ordrng 1 WP8301989 (control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Maidens, Virginia 23102

Thomas B.

Job Details: 10/30/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX7355DHZ09

Near Arnold, Maryland 21012

Israel R.

Job Details: 10/30/2023

Customer complaint unit is making noises when is runining. I found the unit is making loud noises from the evap fan. When i open the door the unit quite but when i pressed the door switch and the fam comes on on the high speed the unit is vibrating. Ordering fan and fan blade. Call customer when part is available.; ordrng 1 W11661931 (Motor Evap) and 1 WP67006337 (blade- fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 10/30/2023

"cx complaint unit leaking, checked unit found f9e1 diverter code, leak from motor assembly. quoted cx parts W11124384 motor assembly, labor $110.00, shipping $15.00, tax $15.00, total $528.98, cx unsure if repair or replace at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Winchester, Virginia 22602

Ezra M.

Job Details: 10/30/2023

"replaced UI and ice maker. ran ice maker tests, 57 and 45 passed. 36, ice box fan, fan not turning on. ordering ice box fan and control.; ordrng 1 W10846539 (ice box fan) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW09

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 10/30/2023

cx complaint unit is not cooling. I found control is getting power but not sending voltage out to compressor. I found lights on control are not coming on. unit needs control. control is showing special order. called TC and found they have it in stock. once part is in please reach out to cx to set up a return visit.; ordrng 1 W11648344 (control)

We serviced a

WHIRLPOOL DRYER

Model Wed5100hc3

Near Herndon, Virginia 20170

Simon

Job Details: 10/30/2023

"CX complaints Dryier smells like something burnout inside the unit and drum not spining .Inspected unit, unit drum not spining during the cycle .wire connection good no burninng sighn .found motor and belt defective blower wheel over tighten to remove it i have to break it Unit need blower wheel to complete the task..ordered blower wheel SZ.; ordrng 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ

Near Sterling, Virginia 20164

Simon

Job Details: 10/30/2023

CX complaints electric range has error codes.Inspected unit found error code F1E0 WIRE CONNECTION ALL GOOD unit need maIn control board ordered control board .SZ; ordrng 1 W11544349 (CONTROL BOARD)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Ashburn, Virginia 20148

Richard B.

Job Details: 10/30/2023

CX complant. oven dosent shut off. Inspected unit and found cancel button dosent work all the time. Installed new control and tested unit several times by doing a 350 preheat. Oven reaches 350 and shuts off . Tested several times and control is fully responsive now. RB.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS22

Near Broadlands, Virginia 20148

Richard B.

Job Details: 10/30/2023

"CX complant. Light on in microwave. Prior diag found unit needs hinges . inner door and outer door , Installed and tested . Will need light bulb also. Not in stock . RB; ordrng 1 W10886919 (bulb)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 10/30/2023

"unit stated that the unit stopped working. fnd faulty gearcase and washplate. also the unit is showing pressure switch issues, but isnt showing an error... need parts..; ordrng 1 W11116592 (cntrl-elec) and 1 w11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 WP353244 (pressure switch hose) and 3 3callcount (3 call count)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Spotsylvania Courthouse, Virginia 22553

Robert W.

Job Details: 10/30/2023

Replaced slides unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Hanover, Pennsylvania 17331

Andrew S.

Job Details: 10/30/2023

Cx complaint is that the unit is intermittently not dispensing water. Upon arrival I found that the unit is currently functioning as intended. I found that the cx has a limited amout of food in the RC. I informed the cx that the unit needs to have a fair amount of product in it to be able to regulate itself properly and not freeze the resrvoir. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Wilmington, Delaware 19806

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit giving an f1e5 error code. tested insepcted and verifed complaint. Found the capacitor to be defective on the inverter board. Ordering magnetron and inverter board. Returning with MW control. Returning tech replace all parts. Cannot rescheudle at this time. MW control is CBE. Cx paid in full by CC.; ordrng 1 W11325604 (inverter)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wrightsville, Pennsylvania 17368

Drew B.

Job Details: 10/30/2023

cx complaint that unit is not goingthrough cycle and foudn the unit to have a bad bad clog in the cold valve i wa able to remove valve and hose.. and also cleaned and reinserted and now full water psi and operations. i trested claibrated no issues and checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 10/30/2023

Cx complaint is light not turning off. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Madison, Virginia 22727

Danny R.

Job Details: 10/30/2023

unit has rust on doors will need new doors the finish has failed ording doors; ordrng 1 W10913407 (door fresh sdie) and 1 W10918659 (freezer side)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochelle, Virginia 22738

Danny R.

Job Details: 10/30/2023

cold wwatwr vavle has failed wont let in water went to clear it and fliter is failed and coming off needs vavle; ordrng 1 W11210463 (water vavle)

We serviced a

KITCHENAID REFRIGERATOR

Model krff507hps04

Near Arnold, Maryland 21012

Israel R.

Job Details: 10/30/2023

Installed new valve and heater. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Alexandria, Virginia 22314

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit did not dispense water from time to time. Inspected the unit and found a frozen reservoir. Unit needs new gasket around the lower tower above the reservoir. Instructions can be found at pointer W10687916; ordrng 1 W10684392 (gasket)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 10/30/2023

per notes installed burner head burner cap and ignitor tested all four burners all igniting normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Nokesville, Virginia 20181

Daniel J.

Job Details: 10/30/2023

per notes replaced bracket and ice door gasket holding seal customer complaint at times temps as low as 23 f and high as 43 f ordering data logger; ordrng 1 datalogger (data logger)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mineral, Virginia 23117

Thomas B.

Job Details: 10/30/2023

Cx complaint unit is not working properly inspected unit found when testing when it makes it to the wash cycle unit resets and unlocks lid as if it's completed ran in manual mode unit spins properly and agitating on slow works properly but when it is put on fast agitate unit powers off and powers back on resetting unit then unlocks as if done ordering the control to fix issue; ordrng 1 W11607637 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 10/30/2023

"cx complaint water in bottom of unit, condensation, checked unit found return ducts frozen, 1/4' of ice, on bottom of ff, valve leaking when icemaker cycles, also found damper running loud, cleared ducts, ordering parts to repair, all in stock.; ordrng 1 W11482383 (valve) and 1 WPW10479155 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 10/30/2023

"Unit fill tube frozen again, unit needs new door assembly to fix issue .; ordrng 1 LW11026425 (fc door)"

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/30/2023

"Cx complaint unit not filling. Checked unit, unit displaying lf. Water supply is good. Come to find defective cold valve solenoid. Ordering valve to complete repair.; ordrng 1 W11165546 (Valve)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Ashburn, Virginia 20148

Richard B.

Job Details: 10/30/2023

CX complant. Damper not working. Prior diagnosis found unit needs damper assembly. Installed damper assembly. Confermed damper opens and closes when venting outside. Job completed. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDM11

Near Dover, Delaware 19901

Frederick R.

Job Details: 10/30/2023

Installed ice maker kit supplied to me by customer. Charged $145 in labor which was paid by CC.. CX is aware there is no warranty through VIA services for part or service. Tested and the IM is working properly. No leaks(CX verified). Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 10/30/2023

"Cx complaint is unit not spinning out on the normal cycle but works fine on all others. Found the spin to be turned off on the normal cycle. Corrected spin and unit is now working as designed. Also found lid strike to be defective. Replaced strike from VS. Ordering strike to replace VS. Job is complete.; ordrng 1 W11457841 (strike TF VAN STOCK), used 1 W11457841 (STRIKE TF VAN STOCK) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Dover, Delaware 19904

Frederick R.

Job Details: 10/30/2023

CX complaint is no water in DW. Inspected/tested and pulled F6E4 and F8E3 codes. Unit will not go into drain but pump does have power and runs for about 10 secs and cancels cycle. F6E4 is float switch. All three issues occuring run off same connector at control. Made sure connector was secure and it was. Unit needs control board.CX declined to continue at this time and paid the $139 SC feee by CC. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chantilly, Virginia 20152

Richard B.

Job Details: 10/30/2023

"cx complant. Washer not washing. Prior diagosis found unit needs harness. Installed harness and now washer giving error code for stuck key. . Drain pump ran for a long while then shut down , cycle started again draining for a while and shut down. Further work needed/. RVB; ordrng 1 W11481116 (encoder) and 1 W11428994 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 10/30/2023

"Replaced dispenser per previous tech, ran test cycle and no leaks were found. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Hanover, Pennsylvania 17331

Andrew S.

Job Details: 10/30/2023

"Cx complaint is that the unit is not spinning clothes out and is making a loud noise. upon arrival I found that the unit has an F7E1, F7E6 and F2E1. I then ran the manual spin and found that the unit is spinning without any issue. I accessed the bottom of the unit and found that the cover screws have worked their way out and the cover was laying on the floor. When the unit is under load it is pressing on the cover and causing it to not spin. I am ordering the parts that have been damaged. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover) and 2 W11573574 (Screw)s and 1 W11481722 (Shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 10/30/2023

Cx complaint unit leaking onto floor. Was able to access unit and found clogged drain tube. Cleared and ran water through and using steamer melted all the ice with a steamer. Collected for service unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Herndon, Virginia 20171

Simon

Job Details: 10/30/2023

"CX complaints MW not heating combnation Wall Oven.Inspected Unit and Replaced control board and console .Tested unit ,Unit works as designed.SZ"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Chantilly, Virginia 20152

Richard B.

Job Details: 10/30/2023

"CX cmplant. Dishwasher gives drain error code sometimes. Inspe ted unit and found dran error and vent wax error . Ran a test wash after clearing codes . Unit fills , washes and drains/ Ordering control , bezel and vent. RB; ordrng 1 W11545290 (deflector) and 1 W11649995 (vent) and 1 W11660283 (control)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Bristow, Virginia 20136

Richard B.

Job Details: 10/30/2023

"CX complant. Door damaged . Prior diagnosis fouund unit needs door , Installed new door in fresh food compartment. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Coatesville, Pennsylvania 19320

Justin L.

Job Details: 10/30/2023

"Cx complaint unit not cleaning clothes. Was able to access unit and cx states another company attempted repairs and it just starts to spin then shut off. Ran drain and spin and found shifter not moving fully causing wear on splutch. Repalced shifter and splutch and ran auto test then quick wash. Unit now operating as designed no further work needed; ordrng 1 W11481722 (actuator (jl vs)) and 1 W10721967 (splutch (JL VS)), used 1 W11481722 (actuator (jl vs)), and 1 W10721967 (splutch (JL VS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Hampton, Virginia 23664

Carl A.

Job Details: 10/30/2023

replaced sump and motor tested unit works as designed

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