Service History 93 - VIA Appliance

We serviced a

JENNAIR OVEN

Model JES1750EB1

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/30/2023

"found f1e0 error and f2e1 error in diag, cleared errors and tested unit. unit heated to 400F w/ no errors . informed cx if errors reappeared recommened to replace control and console .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Stafford, VA 22554

Robert W.

Job Details: 10/30/2023

"Cx Complaint iis the ice pad not working. Inspected unit and found the unit ice pad not responding, switch is bad replaced and tested unit is working properly."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Salem Borough, PA

Bernard M.

Job Details: 10/30/2023

"Replaced parts per previous tech, ran on normal cycle, unit spins and heats. Unit checks good"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Stafford, VA 22556

Robert W.

Job Details: 10/30/2023

"CX Complaint is the unit motor is working drum not spinning. Inspected unit and found the drum free spinning, Pulled unit apart and found the belt has failed causing drum not to spin. Replaced belt from V/S unit is working properly.; ordrng 1 341241 (Belt WR V/S), used 1 341241 (belt) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Baltimore, MD 21216

Shane M.

Job Details: 10/30/2023

installed sump. didnt fix the issue. took water supply off valve. no water to valve. cx will need a plumber.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Mount Airy, MD 21771

Justin S.

Job Details: 10/30/2023

"replaced the compressor and put the valve into ho,me. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter(js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/30/2023

Replaced all parts Tested unit everything worked as it should with no leaks

We serviced a

JENN-AIR RANGE

Model JDS1750FS1

Near Silver Spring, MD 20901

Davonte

Job Details: 10/30/2023

"cx complained unit had f3e1 error code,previuos tech confirmed cx comnplaint. replaced control , unit now workimng as should"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Camp Hill, PA 17011

Fred G.

Job Details: 10/30/2023

i was able to access unit and replace the sump and motor as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, VA 23451

Orbie

Job Details: 10/30/2023

"upon removing turn table motor, found cabinet where turn table goes up into unit is off center. called techline spoke to Rich. supplied rich with pictures, advised unit is unrepairable. advised cx whirlpool will be contacting him."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, PA 17042

Cody H.

Job Details: 10/30/2023

"CX complains unit is continuing to spin at end of cycle and will not stop unless unplugged. Unit shows no error codes on this visit. Ran unit through 'normal' cycle due to cx stating it only seems to happen on normal cycle. Put 4 bath towels in unit and ran unit through normal cycle, it took unit 25 mins to run through spin cycle alone. Called techline and spoke to Nate who said unit is working as designed. no further work needed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Shenandoah, VA 22849

Danny R.

Job Details: 10/30/2023

unit has two issues the gear case is leaking and making a bad noise also the hindges have failed lid and hindges will need repleced; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (clutch) and 1 W10902814 (washplate) and 1 W10915701 (rotor) and 1 W11404468 (lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lebanon, PA 17042

Cody H.

Job Details: 10/30/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near York, PA 17402

Drew B.

Job Details: 10/30/2023

cx complaint that unit is cooling perfecrtly and making a louder humming/ 'bussing' from compressor region.. i infromed cx this sound is the compressor runnning. the fan runs fine and no issues there.. i infromed cx we csn attempt thermal mastic and see if any noise reduction can be perfomed call TL spoke to derrek to doucment findings being cx not thrilled that i cant change a normal operations/sound of compressor..was advised from derrek.; ordrng 4 w11553819 (mastic sealing)s

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Silver Spring, MD 20904

Davonte

Job Details: 10/30/2023

"cx complained microwave door handle was coming off. confirmed cx complaint after inspecting unit. screw that holds door to the frame was broken off, causing door handles to seperate from unit. replaced door. unit now working as should"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM04

Near Washington, DC 20012

Brian F.

Job Details: 10/30/2023

"Installed insulation foam and right RC door gasket, adjusted gasket with heat gun to generate seal. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Newport News, VA 23606

Justin W.

Job Details: 10/30/2023

cx complaint unit not cooling. checked unit to find compressor running but no frost pattern forming. ordering parts for ss repair.; ordrng 1 W11579351 (evap) and 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler)

We serviced a

KITCHENAID WASHER

Model KAWS750LQ3

Near Middletown, MD 21769

Ricardo S.

Job Details: 10/30/2023

Replaced switch.. unit tested and washer machine works fine

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Lancaster, PA 17603

Justin L.

Job Details: 10/30/2023

Cx complaint unit not getting to or staying at 350F Was able to access unit and preheated. Using a thermocoupler Found unit went to 378F during preheat then averaged at 349F. Cx also stated that front left burner not working the way it should but found inner and outer element turned on and cycled no issue. At time of visit unit is operating as designed no further work needed

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lanham, MD 20706

Leon

Job Details: 10/30/2023

Client's complaint was the unit's knob and timer was defective. When I got into the client's house I've seen the knob confirm the issue. We placed knob and timer test it unit and everything work as it should.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Camp Hill, PA 17011

Fred G.

Job Details: 10/30/2023

cx stated unit has not made the noise in a while and she now was not to worried about it. I advised cx new units are louder and run longer. i also asked her to try to record noise and call back if she is worried about it.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Takoma Park, MD 20912

Leon

Job Details: 10/30/2023

"Claire complaint was front left, burner wasn't cutting on couldn't confirm the issue because as soon as I walked at a house and tried it it cut on with no problem. I believe the customer is rushing through the igniting process and going straight to high and low setting. I told Clyde let it sit at the igniting process for a few seconds longer before you go off and turn up the heat and turn down the. Clients say they will Try that now and call back if it doesn't work for them. But today everything worked each time I cut it on."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Winchester, VA 22602

Ezra M.

Job Details: 10/30/2023

"replace harness and pump, verified proper operation"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near University Park, MD 20782

Leon

Job Details: 10/30/2023

The complaint was the unit wasn't cooling. Confirmed the issue when I got into the house. I immediately heard the start run Connected my kilo Watt meter. Seeing the unit was getting about ten Amp Went behind the unit plugging a new start device. That I had on my Van but that didn't work either. Client will need a new compressor and dryer.; ordrng 1 W11209866 (Compressor) and 1 W11490399 (Drier)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Woodbine, MD 21797

Justin S.

Job Details: 10/30/2023

cx says the unit is not running the full cycle. found the unit is agitating spinning draining and filling good with the hot valve but very slowly with the cold. the cold line is blocked. showed the cx how to clean the valve. the unit is now filling good with the cold valve. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Bowie, MD 20716

Shawn D.

Job Details: 10/30/2023

opened system and low on freon. rpelaced the evaporator compressor coupler uv drier then vacumed system down and filled to 4.24oz and started cooling. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22213

Christian C.

Job Details: 10/30/2023

Installed right RC door. Tested door no more issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/30/2023

"cx complaint water dripping from dispenser after install, found air in system, flushed 3 gallons thru dispenser, dripping stopped, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Enola, PA 17025

Fred G.

Job Details: 10/30/2023

cx complaint IM isnt working. inspected unit and found 124.3vac to IM but no movment from IM. I qouted cx for repair and cx accepted. I replaced IM and found when calling for water the valve never came on. I jumped valve from IM and found IM sparked and valve never kicked on. I pulled unit and found 124.5vac to valve. qouted cx for valve and cx accpeted. I then replaced valve and found no water pressure from supply line. I then found new IM failed due to fualty valve. cx to get plummer and call once fixed to have us come out and replace parts. reordering both parts due to both failing.; ordrng 1 W10884390 (valve) and 1 WPW10420083 (ice makert)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/30/2023

"cx complaint unit worked about 36 hours , woke up thurs day 10/26 with unit dead again, found 120 abd correct polarity at outlet, 120v into both main and orior, no dcv off either board, called tech line, ran thru several checks of harness and connections, per tech line reordering orion board , per RL ordering Fc evap fan , on return must call tech line to run thru diag to see if componant shorts board again, called office to order and shcedule for thurs 11/2 RL only; ordrng 1 W11567409 (orion board) and 1 W11407678 (fc evap fan)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit did not bake. Inspected the unit and found the ignitor did not draw enough amps. Installed new ignitor and tested and it now heats to temp. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/30/2023

"cx complaint shaking badly in spin, found no errors, suspension tested ok, found basket reveal 1/2' on left and flush on right, basket out of round, attempted to access spanner nut, and washplate was seized, chiselled off plate, only hub left can pass thru spanner, ordering basket, spanner , transmission, washplate, cam and belt... 2 count 2 count 2 count; ordrng 1 W11513243 (basket) and 1 W10902814 (washplate) and 1 W11551646 (spanner) and 1 W11449840 (transmission) and 1 W10721967 (cam) and 1 WPW10006384 (drive belt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, VA 23669

Carl A.

Job Details: 10/30/2023

"cx complaint of unit squeeling,checked unit to find no error codes,looked under unit to find unit leaking oil ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Pasadena, MD 21122

Israel R.

Job Details: 10/30/2023

Customer complaint unti is not making ice. I tested the unit and the unit is harvesting and filling but is not doing it on it own. I check temps and is cold everything is hard and close to 0. Unit will need ice maker. 39 at tribles.; ordrng 1 W10873791 (icemaker)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near West York, PA 17404

Bernard M.

Job Details: 10/30/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no stored error codes. Ran test and found unit shuts down when attempting to agitate. Entered manual test and unit drains and spins, on agiation unit powers down then unlocks lid. Ordering parts, found in stock and set return for 11/6. Office will contact cx with time frame.; ordrng 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/30/2023

"customer stated that the unit wasnt making ice. verified issue and fnd unit functioning, but not circulating water.. unit has a faulty pump... need parts...; ordrng 1 w11542867 (recirc pump) and 1 W11126268 (harns-pump) and 1 W11034363 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23457

Branden R.

Job Details: 10/30/2023

"came out to replace parts on unit , disassembled and replace door , found rust on left hand fridge door . ordering new door for repair . ship door to address on ticket .; ordrng 1 W11405215 (door LF)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Baltimore, MD 21216

Shane M.

Job Details: 10/30/2023

"cx complaint the unit isnt cooling rc. fouund vents frozen over, found evap fan weak now due to ice built up. ordering evap fan, blade & thermistor. advised cx to shut unit off for half a day to defrost unit.; ordrng 1 WP2315539 (evap fan) and 1 WP2163777 (blade) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Falls Church, VA 22046

Christian C.

Job Details: 10/30/2023

Cx complaint leds are out. Inspected unit found some leds not replaced with new ones. Installed leds. All leds are now bright. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/30/2023

"cx complaint f9e1 error , checked unit and found drain pump connetion not properly seated not allowing proper vac to pump . reseated and tested unit is now running as designed and properly draining ."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Louisa, VA 23093

Tanner B.

Job Details: 10/30/2023

"-20in vac / 125psi .. in 6 mins it only went to -16in vac / 115psi .. did not want to equalize.. pulled filter and found some dark beads and some dark oil from cabinet line to drier.. i found the dark oil when pushing 140psi of nitrogen through system.. contatcted techline and sent them pics of drier beads and the dark oil .. sr# on pic of ty card.. techline suggested to replace the 3way valve and the filter drier , vac unit down and refill unit .. 2ct ss tech; ordrng 1 W11590197 (3way valve) and 2 wpw10143759 (uv drier)s and 1 2ct (2ct)"

We serviced a

KITCHENAID RANGE

Model KGCU467VSS02

Near McLean, VA 22101

Christian C.

Job Details: 10/30/2023

"Cx complaint unit FL burner does not ignite. Inspected unit found FL burner takes a long time to ignite. When ignited sometimes sparks even after flame is lit. Screws come out easly. Ordering LF oriface assembly, and LF burner head.; ordrng 1 WPW10364555 (LF oriface holder assembly) and 1 W11106799 (LF burner head)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17404

Bernard M.

Job Details: 10/30/2023

"Cx complaint the RC isn't cooling. Inspected and found the FC temp at 0, the RC temp at 50. Removed pantry drawers and found no frost build up on evap cover. Ran test 3 and found the RC fan comes on and produces cool air. When poout of service the RC fan doesn't run. Gave cx quote for fan repair and she'll discuss with spouse if wanting to move forward. Cx paid $139 service fee and will owe $269.48 is they want repair. Cx will contact office; snapped 3 QuickPics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Dover, DE 19904

Frederick R.

Job Details: 10/30/2023

CX complaint is water filter issues. Inspected/tested and found filter will not release from housing. Tried using channel locks and could not get filter out. Unit needs a new housing. 0 in stock and this is a lowes contract so not rescheduling.; ordrng 1 W11162041 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sykesville, MD 21784

Justin S.

Job Details: 10/30/2023

replaced the filter housing and tested. the unit has a blocked filter. checked for leaks and didnt find any. cx is on a well and does have a sediment filter. cx is going to look for a heavier catridge to put in the filter

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Hampstead, MD 21074

Brian R.

Job Details: 10/30/2023

cx complaint is over temp alarm going off and unit was set to sabbith mode when i got here and read 3 in unit. held button to reset and turned unit back on. unit came on and fan is running. after resetting unit and readjusting everything unit is starting to cool. unit was off and warm when i got here. advised cx to let unit run a few days and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Mechanicsville, MD 20659

Shane B.

Job Details: 10/30/2023

"cx complaint is unit displaying LO Fl and cycles not running for the time the screen displays. checked for codes and found F8E1. ran each valve, no flow form cold but valve is buzzing. found valve gettign 123vac, supply has good pressure and no debry in screen. cx is on city water. unit will need a new valve. ordering part.cx paid in full.; ordrng 1 W11316256 (valve)"

We serviced a

KITCHENAID MICROWAVE

Model KEMC377KSS05

Near Bowie, MD 20721

Leon

Job Details: 10/30/2023

"Customer complaint was unit did not heat in the microwave Confirmed the issue seeing that the meg was getting voltage but wasn't working And the diode was reading OL A client wanted to know why the door continued to open and close widely without slowing down, SeeN that the tensioners were very loose Is ordering parts; ordrng 1 WPW10687786 (Diode) and 1 WP4452398 (Door Torsion Spring) and 1 WP4452395 (Door Torsion Spring)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 10/30/2023

cx comp unit will not heat past 00 degrees then when reset by breaker unit will then heat to desired temp insp unit conf cx comp found f6e4 control and ui com error unit will need control and ui to complete repair; ordrng 1 W11105016 (ui) and 1 W11253187 (control) and 1 W10915651 (giude)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Falls Church, VA 22041

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit did not clean. Inspected the unit and found that the water was turned off under the sink when they installed it. Turned it on and demonstrated how to use the unit. Cx instruct. Job com

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Maidens, VA 23102

Thomas B.

Job Details: 10/30/2023

Cx complaint unit is barely sucking anything and vent go across the length of cx 3 car garage from back wall to the outside max venting for these unit is 35 ft. Not to include any elbows. Recommended cx get in touch with builder. Unit is operating as designed per whirlpool.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22302

Lloyd B.

Job Details: 10/30/2023

Cx complained of a noise. Installed new belt and pulley and tested and there is no longer a noise. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Justin W.

Job Details: 10/30/2023

"replaced parts ordered found actuator bad replaced from v/s. tested unit working as designed; ordrng 1 W11481722 (actuator jw vs) and 1 W10721967 (cam jw vs), used 1 W11481722 (actuator jw vs), and 1 W10721967 (cam jw vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit giving f1e0 error code. replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ06

Near Middletown, DE 19709

Frederick R.

Job Details: 10/30/2023

CX complaint is low ice production. Inspected/tested and found IM harvests properly and fills with water. The issue is that the liner inside the ice boc is pushed down on the top left and the ice bin assembly does not seat flush at all. Put flashlight inside to verify this. CX husband said its hard for him to pull out and it was for me as well.. When push all the way in there is a very visible gap which is allowing warm air in and half melting the ice. Called WPTL and spoke to Rob. Overfoamed ice box. Non repairable OOW. Refer to CX to WP customer Service. CX paid the $139 service call by CC. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Middletown, DE 19709

Frederick R.

Job Details: 10/30/2023

"CX complaint is WM not advancing cycles. Inspected/tested and found Unit has multiple issues. Valve, gearcase. CX was insisting she had an extended warranty. After waiting for a bit she said she would call back when she finds her paperwork. Leveled unit for her and diagnosed issues. No other work performed. Charged $139 service call which was paid by CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Herndon, VA 20170

Simon

Job Details: 10/30/2023

CX complaints water leaks from freezer door when the ice maker turned on .Inspected unit the hose connection to freezer door defective .unit need to replaced freezer door .When the ice maker turned off no leaks water .SZ; ordrng 1 W11551458 (freezer door)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Madison, VA 22727

Danny R.

Job Details: 10/30/2023

unit has failed pully on dryer repleved but blower wont come off also the belt is chek=wed up bad installed motor and belt will need blower wheel; ordrng 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Brightwood, VA 22715

Danny R.

Job Details: 10/30/2023

evap fan isnt running will need evap fan and harness; ordrng 1 WP2315539 (fan) and 1 W11562214 (fan harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, PA 17406

Drew B.

Job Details: 10/30/2023

"arrived to do repair, replaced drier and. called wp techline spoke to nate while waiting on hold with wp.. i found the psi on the low was -10 and 45 on high.. unplugged at 10:06 didnt equalize @10:11 and had me flush nitrogen and did so no signs of oil debirs etc. i foudn the unit to have 140psi of nitrogen through and soaped all connections accessable....no drops of the psi guage and after giving all work and readings of the unit thhey (TL)are doing a product review report. cx will be reached out by wp for next step."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Culpeper, VA 22701

Danny R.

Job Details: 10/30/2023

wrong part order its the top braket not the glass and the control panel; ordrng 1 W11105139 (braket) and 1 W11620706 (panle control)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit giving f27 error code. Found unit empty with no water in it. Reset unit and cleared code. Ran test cycle and unit is working as designed. Cx stated that the load inside unit when the code popped up was very large and oversize. Cx paid SC by CC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 10/30/2023

"Cx complained of a noise. Inspected the unit and found when running, there was no noise but when going to drain, there was a brief sound. Removed the drain pump and there was a piece of plastic in the pump/sump area. Removed an the unit will no longer make noise. Job complete"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Virginia Beach, VA 23455

Carl A.

Job Details: 10/30/2023

repalced fan tested unit works as desgiend

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/30/2023

cx complaint is with the ice and water dripping out door and bin freezing up and ice all under bin. took temp readings of -4 in freezer 39 in fridge 18 through ice maker. unit has a few issues. no high speed on ice maker fan. found ice with high spots as well as pieces 2-4 stuck together. as soon as parts are in office will schedule.; ordrng 1 W11482383 (Duel Valve) and 1 W10846539 (Ice Maker Fan) and 1 W11658802 (Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near McLean, VA 22101

Justin W.

Job Details: 10/30/2023

cx complaint doors not sealing. confirmed complaint. checked unit to find doors warped. ordering doors to complete repair.; ordrng 1 W11023679 (dor-fip) and 1 W11178521 (nameplate)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 10/30/2023

"Cs unit was cooling but not freezing anything, couldnt confirm complaint. Unit was unplugged upon arrival. Pressures look ok but buidling a good frost pattern. Advised to leave unit plugged in. No dye detected , unit held a vaccum. Could have a leak or bad temp sensor or control. Thermistor ohmed out ok but i cant verify if it reads good when cold. Ordering evap , thermistor and control.; ordrng 1 W11562258 (evap) and 1 W11562260 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Frederick, MD 21701

Ricardo S.

Job Details: 10/30/2023

"Replaced evarporator fan motor, reset power, fan works ok.. good air flow on rc .."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Unionville, VA 22567

Tanner B.

Job Details: 10/30/2023

"Installed new latch/ strike . goes through diag cycle, now locking.. Making loud noise from belt and clutch .. not shifting / engaging correctly . Ordering shifter, splutch and belt.. also the clamp for drain hose failed, needs new clamp..; ordrng 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10913953 (shifter) and 1 WP356138 (clamp)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ05

Near Portsmouth, VA 23703

Justin W.

Job Details: 10/30/2023

cx complaint ice maker not working. checked unit to find temps at 38.6 rc and -1.2 fc. checked unit to find ice maker motor seized. ordering ice maker to complete repair.; ordrng 1 WPW10300024 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/30/2023

"cx complaint unit leaking , checked unit and found bad gasket on unit causing water to run down the inside of the door and leak out the right side . tryed to reseat gasket and unable too . ordering new gaskets for repair also found rust on door where unit started to leak ordering all parts for repair .; ordrng 1 W11416371 (panel) and 1 W10909682 (name plate) and 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11483553 (gasket) and 1 W11664713 (door seal)"

We serviced a

KITCHENAID WASHER

Model KDTM404ESS3

Near Washington, DC 20003

Sherwood

Job Details: 10/30/2023

cx complaint leaking. arrived and installed gasket. tested unit after repair no leaks found. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Fort Washington, MD 20744

Shawn D.

Job Details: 10/30/2023

"arrived cx said unit has been working good. i checked freezer tmeps unit is going through defroat and is at 29degrees in freezer. i hooked up guages and we are in a 9inch vac snapped pic of guages. checked ove unit with uv light to find no uv dye and no signs of a leak. so i decided to replace all parts so if unit stops working i again good chance not fixable. i replaced the evaporator,compressor drier coupler the vacumed system down and filled to 5oz and started cooling again. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Suffolk, VA 23434

Zachery R.

Job Details: 10/30/2023

"cx complaint unit not cooling in rc, checked unit, come to find frost build on evap, bi-metal reading .2, fan is good, heater is good, come to find defective control not sending power to heater, steamed frost build, quoted cx, cx paid in full, ordering control to complete repair.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 10/30/2023

"cx complaint of unit not washing ,checked unit to find the following error codes F7E1,F4E3 found the sump to be doa,ordering parts needed for repairs; ordrng 1 W11613479 ( PUMP MOTOR)"

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Silver Spring, MD 20910

Roberto I.

Job Details: 10/30/2023

"Cx complaint washer doesn't stop filling water.Found clean water in the tub, door open, and water supply turned off. Cx had to turn water supply off to prevent flooding. Ran test mode, found F8E3 and F9E. Tested drain, the pump worked and drained the water out immediately. Ran a test cycle 3 times, the valves opened and closed ok. Possible issue with valves or control board. Quoted repair $716.68 with $125 labor, $120 2nd tech, for inlet valve and control board W10427972 replacement. Cx needs more time to make a deision. Collected $139 with check; ordrng 1 WPW10289387 (inlet valve) and 1 W10427972 (control board)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Kensington, MD 20895

Roberto I.

Job Details: 10/30/2023

"Replaced control, tested all the burners, and ran a 350F bake cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Norfolk, VA 23513

Orbie

Job Details: 10/30/2023

cx complaint unit not cooling in RC. confirmed complaint. unit has very large gap at bottom. called techline to document findings. spoke with Butch. provided pictures to butch. advised unit unrepairable. advised cx whirlpool will be contacting her on the next steps.

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS4

Near Timonium, MD 21093

Emmanuel R.

Job Details: 10/30/2023

"Cs unit is not heating , confirmed complaint, dual fuel , electric portion broiler working but no spark for gas protion. Both ignitor are not sparking,neither of them are looking in good condition and only bake ignitor getting voltage. Ordering both ignitors and spark module..; ordrng 1 WPW10324262 (igntr-oven) and 1 WPW10333842 (igntr-oven) and 1 W10860916 (spark module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Centreville, VA 20121

Richard B.

Job Details: 10/30/2023

CX complant. Ice in freezer. Prior diagnosis found units doors too low and doors gaskets dont seal. Removed doors and raised doors using nylon washers so door gasket grabs frame stopping air from invading. Job completed. RB

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near New Market, MD 21774

Ricardo S.

Job Details: 10/30/2023

"Cx complains about a water leak, inspected unit, the leaks comes from the left top corner .. the softener dispenser leaks, also order the tub ring for the new upgrade part. order parts; ordrng 1 w11590590 (tub ring) and 1 W11050804 (cap) and 1 w11569112 (dispenser)"

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Boiling Springs, PA 17007

Fred G.

Job Details: 10/30/2023

I was able to access unit and replace the bellow as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23455

Orbie

Job Details: 10/30/2023

cx complaint unit makes squealing noise. verified complaint. replaced belt and cam. advised cx to monitor unit to verify unit working as designed. if cx calls back unit will need a gearcase (W11449840) /spanner nut (W11551646); ordrng 1 W11239857 (belt OA/VS) and 1 W10721967 (drive pulley OA/VS)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/30/2023

unit has a broken top and latch. also the ui is having issues in diag.. customer is replacing the unit..

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Leesburg, VA

Ricky E.

Job Details: 10/30/2023

customer stated the unit wouldnt start a cycle. verified issue and fnd open cold valve. need part; ordrng 1 W11210459 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Broadlands, VA 20148

Ricky E.

Job Details: 10/30/2023

unit hbad a flash fire causing the tstats and element to blow.. need parts...; ordrng 1 279973 (cutoff-tml)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Annandale, VA 22003

Demonte S.

Job Details: 10/30/2023

"Installed the Compressor, Couplers, Access Valve & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's. Pressures are 90 Psi and 0 on the low side. Unit is starting to Cool. Unit is working as Designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Portsmouth, VA 23704

Justin W.

Job Details: 10/30/2023

cx complaint unit not working checked unit to find no error codes. unable to replicate issue. advised cx to monitor unit and video issue if it reoccurs. cx agreed. unit currently working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Perry Hall, MD 21128

Dustin F.

Job Details: 10/30/2023

"CX complaint: unit keeps draining, inspected unit, found sump leaking out of front spout into drip pan. causing F8E4. tried adjusting sump and confirmed gasket good. still leaking. unit needs another new sump. Contacted TL and got SR number."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/30/2023

"cx complaint of unit not spinning,checked unit to find the following error codes F0E2,F5E2 that the door lock not always engaging in cycle also advise cx of running a clean cycle to lower the sudes error code from popping up ordering parts needed for repairs; ordrng 1 W11565030 (Door Latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/30/2023

"cx compaint of unit making noise checked unit to find nosie coming from machine compartment ,ajusted lines on unit tested works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23453

Branden R.

Job Details: 10/30/2023

came out to replace parts on unit disassembled and replace all parts . tested unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Eldersburg, MD 21784

Justin S.

Job Details: 10/30/2023

cx says the unit is still making the banging noise. found the unit has a f3e2(inlet) f0e4(water temp) error codes in memory. ran the calibration and the diagnostic. no error codes after the diagnostic cycle. all water connections correct. tested the hot water and found the unit is suoplied with 150f. installation instructions says the unit needs 120f. called tech support and spoke with a robert. cx must turn hot water heater down to 120f

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/30/2023

"installed front panel, vent w/ deflctor, vent gasket, console adn top door gasket, per previous, tested all ops ok"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Alexandria, VA 22304

Demonte S.

Job Details: 10/30/2023

Installed the Inner Drum & Control Board. Tested the unit. Found that the Inner Drum is Defective . The top of the Drum came off. Reinstalled old Drum. Tested the unit again. Unit is working as Designed with new Control Board. Reordering the Drum. ; ordrng 1 W10554251 (Whirlpool Washer Spin Basket ( Reorder))

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Annapolis, MD 21409

Israel R.

Job Details: 10/30/2023

Customer complaint unit is shaking too much and is shaking the whole house. I tested unit now error codes. The unit is in the seoncd floor. Ran test and completed test. I ran t quick wash with three towells And ran quick wash and i can see the unit shaking but the unit is suspended in the air and it will vibrate the unit is in the 2nd floor so any vibration will got to the house. Custoemr understands. Unit is working as desinged.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Cockeysville, MD 21030

Emmanuel R.

Job Details: 10/30/2023

"upon arrival unit was at room temps, once i removed the top cover i found dye on the two braze joint at the condenser. I cut out the joints and re brazed it, pulled and held a vaccum for over 20 mins. Filled with 4.5oz r134A. Replaced all LED light also. Advised allow 24hrs for unit to cool."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Montpelier, VA 23192

Thomas B.

Job Details: 10/30/2023

Cx complaint unit is not working properly inspected unit removed and replaced the user interface assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/30/2023

Cx complained the unit leaks. Inspected the unit and found water coming from the sump when running. Unit needs new sump assy; ordrng 1 W11613479 (sump)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Inwood, WV 25428

Ezra M.

Job Details: 10/30/2023

"was making noise, then stopped working. found splutch failed, replaced splutch and actuator.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (ACTUATOR) from stock"

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