We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
replaced holder for rf tested all burners & working
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
Infinit switch for right rear burner has its shaft broken off.ordering switch.; ordrng 1 3148951 (Inf switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/22/2022
cx complaint water leaking into fc when icemaker fills checked unit found filltube pushed back to far into cabinent extended fill tube test unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced all parts and testeed operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gainesville, VA 20155
Carl R.
Job Details:
11/22/2022
"Cx complaint is AIG WASHER not spinning properly/loud noise. Opened the lid to the washing machine and the basket can be spun by hand with no problem. Looked underneath of the unit and seen belt dust from the belt, also noticed plastic dust from the splitch kit. Unit might possibly need additional parts. Ordering W10913953 actuator, splutch kitW10721967, and beltW11239857; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2022
"cx complaint never made ice from previous repair, found T56 e5, T57 passed 01, found frozen fill tube, replaced dual valve and heater from pre-id, thawed fill tube, reset power at breaker, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model G7CE3655
Near Vienna, VA 22182
Richard B.
Job Details:
11/22/2022
"CX complant, Cooktop not working , Prior diagnosis found cooktop needs RR switch. Found wrong switch was ordered. Told CX about issue and with additional cost of other switch CX will call and decide what he wants to do . Either pay difference or get refund of other switch and taxes or pay additional difference of switches and additional taxes and labor to repair. RB; ordrng 1 W10337590 (switch 215.86)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Sterling, VA 20164
Richard B.
Job Details:
11/22/2022
"CX complant. Light on microwave not working. Prior diagnosis found unit needs control board. Installed control and tested unit, Lights working as designed. Microwave heating . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23294
Jonathon C.
Job Details:
11/22/2022
"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lititz, PA 17543
Justin L.
Job Details:
11/22/2022
Cx complaint unit making noise during spin. Was able to access unit and found pulley nut backed off causing teeth to grind and premature wear on the belt. Was able to replace parts with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT TUMBLING FOUND MOTOR FAULTY NEW MOTOR AND BLOWER NEEDED; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint leaking water, checked unit, removed evap cover, poured entire bottle of water down drain, removed rear panel, no signs of any leaks. unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/22/2022
"installed new inner both, both hinges and bulb per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/22/2022
made icemaker cycle and it never fully ran or send water will need icemaker and vavle; ordrng 1 W11546935 (icemaker) and 1 W11546685 (water vavle)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
"CX compliant is that the unti is not completing a wash cycle. I found a F6E3 error code. I am orderign 1 control board (W11419171 ), and 1 console control (W11478526). I have set a retun date for 11/30; ordrng 1 W11478526 (console 5 @ tribs) and 1 W11419171 (control board 6 @ tribs) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
"Cx complaint of damaged terminal. Did confirm and replaced terminal and unit is now as designed; ordrng 1 279320 (Terminal kit), used 1 279320 (Terminal kit) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS06
Near West Springfield, VA 22152
Christian C.
Job Details:
11/22/2022
Cx complaint unit fan turns on by itself after 10 minutes. Inspected fan board and control. Reseated connections to fan board and control. No thermal events found. Waited the 10 minutes for the fan and it has not came back on automatically. Still works when pressing buttons. Called safety. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details:
11/22/2022
replaced fc icemaker tested icemaker completed harvest.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Centreville, VA 20120
Richard B.
Job Details:
11/22/2022
"CX complant. Lights not working .Prior diagnosis forund unitm needs harness. Installed harness and tested unit ; Lights working as dsigned, Job completed, RB"
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, VA 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Rockville, MD 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint random noise from Rc.Ran test 57, found noisy Rc fan. No signs of defrost issues, forced defrost ok. Ordering Rc evap cover W11610999; ordrng 1 W11610999 (Rc evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bumpass, VA
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit Found a break at the seam plastic and the metal of the wash basket cx states it had tore a shirt which got stuck on the break ordering new inner wash basket ; ordrng 1 W11513243 (Inner wash basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
cx complaint is the unit not making ice. cx said he hears IM cycling but it never dumps anything. water dispensor works. temps set to recomended. i was about to start checking temps when the wife came down stairs and said they have a warrenty from lowes. i explained that we were not sent any warrenty info. they said they would contact lowes and have a ticket sent in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Dover, PA 17315
Sal R.
Job Details:
11/22/2022
"CX complaint was that the unit wpould not fill. I found unit had a F8E1 . I was able to replace the inlet valve and unit test good. I collected $272.07 Cash for service/labor , part, shipping, and taxes. UNuit test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norfolk, VA 23503
Carl A.
Job Details:
11/22/2022
"cx complaint of unit wlaking across floor,checked unit to find the folloing issues error codee F2E1,found that the splutch had fallen off of gear case found oil leaking from unit also found weak suspention rods replaced suspention and drive pulley and belt unit will still needed gear case to repairs unit; ordrng 1 W11130362 (suspension ca / vs) and 1 W11454734 (Gearcase) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 LOOK/LOOK and 1 WPW10427633 (Drive Pulley Shield), used 1 W11130362 (Suspension Rod Kit ca / vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the fan motor evap with harness tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
cx complaint is the unit not making ice. cx said he hears IM cycling but it never dumps anything. water dispensor works. temps set to recomended. i was about to start checking temps when the wife came down stairs and said they have a warrenty from lowes. i explained that we were not sent any warrenty info. they said they would contact lowes and have a ticket sent in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
unit needs water vavle and control with vent motor .; ordrng 1 W11462458 (control) and 1 W11416460 (vent motor) and 1 W11434044 (water water vavle)
We serviced a
WHIRLPOOL COOKTOP
Model KECD807XBL01
Near Milford, DE 19963
Andrew W.
Job Details:
11/22/2022
"Per prior diagnosis, replaced burner element and switch. tested and unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, MD 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/22/2022
"Services not allowed after 6pm, the security didn't let me in. Called cx and rescheduled for 12/2/22; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Arlington, VA 22205
Emmanuel R.
Job Details:
11/22/2022
"Upon arrival to replace the tub for this DW, we found that the tub was delivered to the wrong address. The address on file is correct but somehow it never made it to the customer. Reordering tub. Please lets make sure the third tub goes to the correct address and its not damaged, customer is not happy.; ordrng 1 W11409865 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
replaced panel and went to test unit found drum to be warped from rubbung aganst side panel.unit will need a new drum.will need a 2nd tech due to stack W10541657 1 tribles; ordrng 1 W10541657 (drum) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/22/2022
"Cx complaint unit making noise. Was able to access unit and found idler and rollers worn. Was able to replace with parts from van stock and test unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler), and 4 WPW10314173 (roller) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Rockville, MD 20851
Roberto I.
Job Details:
11/22/2022
Replaced outer door. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/22/2022
"cx complaint no cool, checked unit, unit only has .1 amp draw. gasket is defective as well as power cord, spoke with AR, ordering ss components, gasket and harness to complete repair.; ordrng 1 W10507884 (compressor) and 1 W11536253 (evap) and 1 W11563716 (harness) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
Cx complaint about extension for bail arm keep falling off inspected & still in good conditions attched to bail arm & secured it with zipties from toolbag 7 working
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is not igniting consistently. Upon arrival I found that the RF burner is not always igniting properly. I removed the burner cap and found small amounts of corrosion and residue on the cap I cleaned it off and found that the burner ignited better. I also cleaned the flame spreader. I was able to get the burner to ignite more consistently. However it still took several seconds of a couple of the attempts. I quoted the cx for the cost of the repair. Cx paid the service fee and will decide on the repair at a later time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not making ice and tested. Unit is getting 120 to the ice maker but is not harvesting. I qutoed and repalce ice maker unit is back to normal oiperations. Collected in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. CX had unplugged for a day so i did not get to see how the evap froze up. I defrosted the ice from under evap and cleared drain. Air tower styrofoam is in pieces. Ordering air tower, evap harness and evap thermistor. Scheduled return visit for 11/30 any time. CX would prefer ME for return visit if possible.; ordrng 1 W11618502 (evap harness) and 1 WPW10384183 (thermistor) and 1 W11126274 (air-tower)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/22/2022
"cx complaint water leaking from control panel. checked unit, come to find defective cold water valve, ordering valve to complete repair.; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/22/2022
"cx complain no lights, checked unit found open fc light in fc, connetor missing, was able to use supplied quick connects to replace led, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
CX Complaint is the unit dispenser isnt holding rinse aid. Inspected unti and found the dispenser has failed when rinseaid is add its just pooring out. Replaced and tested unit is woring properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Boyds, MD 20841
Ricardo S.
Job Details:
11/22/2022
"the client complains that she can not pull the water filter out, inspected unit, filter head check fine, i removed the filter but was i little hard .. unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. Compressor not running. Run windings are 10, 6 and 5. 120vac into start device. Not even trying to start. Ordering start device and capacitor. Cannot reschedule due to NW part.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced COntrol and RC fan motor unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found water valve making loud rumbling noises while filling removed and replaced tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/22/2022
not filling with water. ordering control and valves; ordrng 1 W11626074 (control) and 1 W11513255 (valve assy)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Christian C.
Job Details:
11/22/2022
Installed actuator. Calibrated unit. Tested unit in auto diagnostics. Rechecked if any errors were stored after test and no errors.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS00
Near Takoma Park, MD 20912
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.
We serviced a
WHIRLPOOL RANGE
Model WEE515SALW2
Near Portsmouth, VA 23701
Zachery R.
Job Details:
11/22/2022
"cx complaint defective cooktop, verified issue, ordering cooktop to complete repair.; ordrng 1 W11523818 (cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D2EAS01
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Brentwood, MD 20722
Shawn D.
Job Details:
11/22/2022
arrived cx thought unit ws in warrenty so infomred on the pricing and cant go through with the dianoses today will call back when ready
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Brentwood, MD 20722
Shawn D.
Job Details:
11/22/2022
arrived cx thought unit ws in warrenty so infomred on the pricing and cant go through with the dianoses today will call back when ready
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"replaced gearcase and rotor. ran calibration and autotest, not shifting to agitate now. found slider getting stuck. replaced slider and its agitating now but making loud thumping noise now. tried everything i could to get noise to stop but nothing is fixing it. sounds like its coming from agitator itself, doesnt make noise without agitator on. only other thing it could be would be defective gearcase and there is a little play in the new one. ordering agitator, gearcase, slider and clutch. call cx to schedule 2ct return visit once we have eta on parts; ordrng 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/22/2022
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/22/2022
cx complaint is freezer light out inpsecte dunit found light blown. ordeirn new light; ordrng 1 W11518235 (light)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2022
"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, WV 25403
Ricky E.
Job Details:
11/22/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Windsor, VA 23487
Anthony D.
Job Details:
11/22/2022
cx complaint broil element not working checked unit to find harness for broil element arced to cabinent replaced harness element still does not work ohmed element and element read open indicating bad element ordering broil element to complete repair; ordrng 1 WPW10583047 (broil element)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint consistent water leak from the back.Inspected unit, found externel drain hose disconnected from the internal hose. Looks like the clamp was out place and the hose popped out. TReconnected hose and ran a test cycle. the unit worked as designed and didn't leak. Cx had some damaged to the ceiling below the washer, the builder is taking care of."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, VA 20181
Carl R.
Job Details:
11/22/2022
"Cx complaint is, washer is shaking too much NOISE-UNBALANCED/VIBRATE/SHAKE. Tilted unit back and seen feet in bad shape. Replaced all 4 feet. Did drain and spin. Unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS01
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint MW+O F2E1 error code. Verified error code. CX states they can reset breaker & unit works again but error is becoming more frequent. MW light is not working. F6E0 error code date stamp 1/05/18 - - - unit manufactured 01/10/2019 > JJ.; ordrng 1 W11428561 (Consoel SS) and 1 W11356990 (Harness com) and 1 W11261165 (Apl Mgr OVEN Copernicus) and 1 W11238401 (transformr) and 1 W10886919 (bump MW cavity) and 1 W11110951 (MW Apl Mgr)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, MD 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, MD 21053
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Justin L.
Job Details:
11/22/2022
cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lovettsville, VA 20180
Ricky E.
Job Details:
11/22/2022
"the customer was still nasty on the day of service... the customer had requsted a new company, and was nasty about payment"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Richmond, VA 23222
Jonathon C.
Job Details:
11/22/2022
"replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/22/2022
cx complaint oven not working - checked unit found F1E0 (internal board failure) - verify L1/L2/N to control - contol not operating - exparts; ordrng 1 W11528352 (control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed damper pre previous, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gainesville, VA 20155
Carl R.
Job Details:
11/22/2022
"Cx complaint is AIG WASHER not spinning properly/loud noise. Opened the lid to the washing machine and the basket can be spun by hand with no problem. Looked underneath of the unit and seen belt dust from the belt, also noticed plastic dust from the splitch kit. Unit might possibly need additional parts. Ordering W10913953 actuator, splutch kitW10721967, and beltW11239857; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"replaced gearcase and rotor. ran calibration and autotest, not shifting to agitate now. found slider getting stuck. replaced slider and its agitating now but making loud thumping noise now. tried everything i could to get noise to stop but nothing is fixing it. sounds like its coming from agitator itself, doesnt make noise without agitator on. only other thing it could be would be defective gearcase and there is a little play in the new one. ordering agitator, gearcase, slider and clutch. call cx to schedule 2ct return visit once we have eta on parts; ordrng 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the fan motor evap with harness tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ
Near Hampton, VA 23666
Justin W.
Job Details:
11/22/2022
"cx complaint clicking sound during drain. checked unit to find error codes f9e1, fae2, f8e2. removed unit and installed heater per service pointer. removed drain pump to find chopper blade broke. replaced drain pump without chopper blade. tested unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269DRM00
Near Seven Valleys, PA 17360
Bernard M.
Job Details:
11/22/2022
Replaced gasket and applied heat to remove wrinkles and proper sealing. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Waldorf, MD 20601
Robert A.
Job Details:
11/22/2022
I came to install the part and found the tub has a large dent on the lower left side of the unit. A new tub needs to be ordered for the return visit. I'm ordering a new tub for the return visit.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23504
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not filling and skiping from soak to done ,checked unit to fin no error codes at thsi tme tested unit to find water supply vavles not fully open ,open vavles tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
"cx complaint that unit was doing sheets and had gotte off balanced and making noise and wouldnt stop flashing the spin light. i then was ale to rest/calibrate unit and run service test to test tranmisson and motor,. rods all check good.. instructed cx the sheets more than likely gotten unbalanced for the load to cont."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Vienna, VA 22182
Lloyd B.
Job Details:
11/22/2022
"Cx complained the drawer does not close fully. Installed new rails and drawer and tested and it still did not close fully. With the cx advise, bent the back of the right hand side of the pan because it hit the box where the element went into, and tested and it no longer hits and the door closes fully. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint door not closing, checked unit, tried bending hinges to porper position, no luck. ordering hinges to complete repair.; ordrng 2 W11551301 (hinge)s and 2 W11568982 (inner hinge)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Keith H.
Job Details:
11/22/2022
installed new door unbale to get signature becuase cx was in a meeting