We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/22/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/22/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Bernard M.
Job Details: 11/22/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but drum doesn't spin. Accessed motor and found the idler pulley popped off from cabinet. Re-inserted pulley and placed belt back on motor, ran normal cycle and unit now spins and heats. Cx paid $180.00 for service and labor. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Annapolis, MD 21403
Andrew H.
Job Details: 11/22/2022
"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Smyrna, DE 19977
Andrew W.
Job Details: 11/22/2022
"Per prior diagnosis, replaced strike. tested and unit is now working as designed. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDD01DPPA0
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
"Sr#7735110608CX complaint unit was working fine CX paused unit in the middle of Cycle and pulled top drawer out. As soon as top drawers pulled out the unit started beeping and would not stop and no longer would start any kind of cycle. The only way to stop the beeping is to hold lock. Found this to be the case. Could not check properly for error codes start a cycle , or do anything besides lock it. Inspected rotor and found it was not jammed as well. Call Techline with the SR number above. They instructed to replace the control and possible UI which is no longer available. Quoted customer for repair explained that its possible the control may not fix the issue but we will attempt to swap controls from bottom to top before replacing with a new one, just to make sure.CX paid 120 for service call and will let us know within 30 days ; ordrng 1 WP8194444 (Control)"
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Davidsonville, MD 21035
Alexander D.
Job Details: 11/22/2022
"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Rockville, MD 20852
Roberto I.
Job Details: 11/22/2022
"CX complaint random noise from Rc.Ran test 57, found noisy Rc fan. No signs of defrost issues, forced defrost ok. Ordering Rc evap cover W11610999; ordrng 1 W11610999 (Rc evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, MD 21053
Bernard M.
Job Details: 11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20175
Ken M.
Job Details: 11/22/2022
Cover and spray arm replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, PA 17356
Sal R.
Job Details: 11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Centreville, VA 20120
Richard B.
Job Details: 11/22/2022
"CX complant. Lights not working .Prior diagnosis forund unitm needs harness. Installed harness and tested unit ; Lights working as dsigned, Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Crozet, VA 22932
Eric F.
Job Details: 11/22/2022
"Confirmed cx complaint valve will not turn flame down. Found adjustable valve stem fully open, letting maximum gas flow through valve. Closed valve stem a bit, unit now has appropriate high-low flame range."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, VA 22151
Lloyd B.
Job Details: 11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details: 11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, MD 21842
Michael E.
Job Details: 11/22/2022
"CX complaint: no cool. Tested and verified complaint. CX had unplugged for a day so i did not get to see how the evap froze up. I defrosted the ice from under evap and cleared drain. Air tower styrofoam is in pieces. Ordering air tower, evap harness and evap thermistor. Scheduled return visit for 11/30 any time. CX would prefer ME for return visit if possible.; ordrng 1 W11618502 (evap harness) and 1 WPW10384183 (thermistor) and 1 W11126274 (air-tower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, MD 20876
Ricardo S.
Job Details: 11/22/2022
"Cx complains that the unit not dispensing ice, inspected unit and motor makes a humming noise, connections and yoke cks ok. but found some ice stuck on the ice bucket, i clear the bucket, now the unit dispensing ice normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/22/2022
"Replaced ice maker,, reset power, i/m fill with water.. cks ok"
We serviced a
WHIRLPOOL RANGE
Model GW399LXUQ07
Near Takoma Park, MD 20912
Dustin F.
Job Details: 11/22/2022
"Replaced Control and switch membrane, Tested unit, unit now works as intended."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Martinsburg, WV 25405
Ezra M.
Job Details: 11/22/2022
"light burned out, replaced light, new light won't turn off. verified not an LED bulb, ordering control due to failed triac; ordrng 1 W11552018 (control)"
We serviced a
KITCHENAID OVEN
Model KEBC277KSS05
Near Annapolis, MD 21401
Andrew H.
Job Details: 11/22/2022
"Replaced lower door latch, powered on unit, lights turn on and off properly, unit is now working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, MD 21623
Alexander W.
Job Details: 11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Odenton, MD 21113
Israel R.
Job Details: 11/22/2022
Customer complaint unit is not making ice and tested. Unit is getting 120 to the ice maker but is not harvesting. I qutoed and repalce ice maker unit is back to normal oiperations. Collected in full.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Eric F.
Job Details: 11/22/2022
"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details: 11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, DE 19904
Andrew W.
Job Details: 11/22/2022
Cx complaint is no hot water. tested and verified complaint. found hot water valve was shut completely. cx stated they had and F8E1 long fill no fill error. opening the hot water and testing the unit corrected this error. also found loose change in the wash plate. removed loose change. unit is now working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near York, PA 17408
Bernard M.
Job Details: 11/22/2022
"Cx complaint unit doesn't make ice. When arrived found 1 tray ice was made in last several days. Entered into service mode and ran test 56, error code E5 displayed, bad thermistor. Ran test 36 and fan runs. Ordering icemaker and heater, once allmparts are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gainesville, VA 20155
Carl R.
Job Details: 11/22/2022
"Cx complaint is AIG WASHER not spinning properly/loud noise. Opened the lid to the washing machine and the basket can be spun by hand with no problem. Looked underneath of the unit and seen belt dust from the belt, also noticed plastic dust from the splitch kit. Unit might possibly need additional parts. Ordering W10913953 actuator, splutch kitW10721967, and beltW11239857; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269DRM00
Near Seven Valleys, PA 17360
Bernard M.
Job Details: 11/22/2022
Replaced gasket and applied heat to remove wrinkles and proper sealing. Unit checks good
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Catonsville, MD 21228
Robert L.
Job Details: 11/22/2022
"installed new motor, upper harness, motor relay and main contorl, recalibrated, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, NC 27909
Branden R.
Job Details: 11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, VA 20181
Carl R.
Job Details: 11/22/2022
"Cx complaint is, washer is shaking too much NOISE-UNBALANCED/VIBRATE/SHAKE. Tilted unit back and seen feet in bad shape. Replaced all 4 feet. Did drain and spin. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Windsor, MD 21776
Marc M.
Job Details: 11/22/2022
"wrong deli drawer shipped for repair. due to severed and corroded wires in the deli drawer inner door harness the door will be neccessary for repair. will be ordering door W10815669, left side deli drawer.; ordrng 1 W10815669 (deli drawer (left hand))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details: 11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23224
Joseph D.
Job Details: 11/22/2022
unt with locked up compressor must replace compressor and possible component with leak; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 WPW10321158 (evaporator) and 1 4387444 (evap kit)
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, VA 22556
Robert W.
Job Details: 11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, VA 20191
Jason A.
Job Details: 11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Andrew S.
Job Details: 11/22/2022
Cx complaint is that the unit is that the unit is not cooling in either section. Upon arrival I found that the evap has frost built up on it. I checked the reading for the thermistor at the control and found it to read 31.5 KOhms. I also found that the heating circuit was reading OL. I am ordering the harness. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details: 11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, MD 21207
Keith H.
Job Details: 11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Vienna, VA 22182
Lloyd B.
Job Details: 11/22/2022
"Cx complained the drawer does not close fully. Installed new rails and drawer and tested and it still did not close fully. With the cx advise, bent the back of the right hand side of the pan because it hit the box where the element went into, and tested and it no longer hits and the door closes fully. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near Reston, VA 20190
Richard B.
Job Details: 11/22/2022
"CX complant. Right side dosent work. Prior diagnosis found unit needs Power module, Installed power module and reassembled and all burners work besides RR. Reorderingg power module , UI and RR burner , Further work needed, RB; ordrng 1 w10857232 (module) and 1 WPW10396549 (hot plate) and 1 WPW10396615 (ui)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/22/2022
cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Edgewater, MD 21037
Alexander D.
Job Details: 11/22/2022
replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS
Near North East, MD 21901
Alexander W.
Job Details: 11/22/2022
Cx stated lower trim panel bent. Inspected tested and verified cx complaint found lower vent trim defective causing lower oven door to not open properly. Adjusted lower trim but still interfering with lower oven door ordering lower vent trim. Cannot reached due to SO part. ; ordrng 1 W11598202 (Vent lower)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Carlisle, PA 17013
Fred G.
Job Details: 11/22/2022
"i was able to access unit and replace the drive motor, drive belt and splutch as per previous visit. tested unit and found unit now checks good. nd"
We serviced a
WHIRLPOOL DRYER
Model WED5540STO
Near Henrico, VA 23231
Joseph D.
Job Details: 11/22/2022
"cx complaint no heat confirmed complaint, founc open heating element, replaced heating elemen. dryer working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details: 11/22/2022
cx complaint is the unit not dispensing ice correctly since last repair. i found the ice glide is missing. replaced with preIDed part and tested. unit dispensed ice without missing the cup. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/22/2022
installed new hinges / silicone. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, VA 23112
John P.
Job Details: 11/22/2022
Picked up control W11546690.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/22/2022
Cx complained the unit leaked. Inspected the unit and found a crack in the spray arm. Installed arm and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Emmanuel R.
Job Details: 11/22/2022
"Wrong mod/ser #, wrong parts ordered. Corrected mod/ser# and reordering correct parts.; ordrng 1 W11460908 (console) and 1 W11460962 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 11/22/2022
"cx complaint unit leaking, checked unit found f8E1 long fill code, F0E2 suds, hot water turned off to unit, found leak at bellow, and dispenser,; ordrng 1 W11524105 (dispenser) and 1 W11314648 (bellow)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Whaleyville, MD 21872
Michael E.
Job Details: 11/22/2022
Replaced FC door as per previous diagnosis. The diffuser was not in my bin. When i tested i found the water dispense line is leaking. Ordering water dispense tube and reordering diffusert. Scheduled return visit for 11/30 AM; ordrng 1 W11236851 (diffuser) and 1 WPW10386778 (tube-water)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Ezra M.
Job Details: 11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details: 11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew SR#7735113594 unit be put up for review
We serviced a
WHIRLPOOL FREEZER
Model Kfcs22evms8
Near Warrenton, VA 20187
Carl R.
Job Details: 11/22/2022
"Cx complaint is, Fresh food is freezing and ice is melti. ng and refreezing Fresh food and freezer Always. Inspected unit and unitvis working properly. Temp Rc 40 actual is 36. Food in front of baffle. Freeze is keeping food frozen. Unit working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Mechanicsville, MD 20659
Shane B.
Job Details: 11/22/2022
"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"
We serviced a
MAYTAG RANGE
Model MER6600FW5
Near Prince Frederick, MD 20678
Shane B.
Job Details: 11/22/2022
cx complaint is the cooktop not working like she wants. things burn when set to low. i turned LF burner on low and it stayed on constantly. it did not cycle at all. replaced switch with preIDed part and restored power. tetsed element and it now cycles on and off properly. unit is workign as designed.
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, MD 21209
Keith H.
Job Details: 11/22/2022
cx complaint is water leaks at bottom and theres a delay in the open close door . found it leaking from john fitting at bottom also verified the delay in door ordeirn new door swtich and ui; ordrng 1 W11396033 (switch) and 1 W11130216 (ui) and 1 WP4373559 (fitting)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 11/22/2022
replaced heater and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23238
Thomas B.
Job Details: 11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/22/2022
i was able to access unit and replace the lower harness as per previous visit. tested unit twice and found unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details: 11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, WV 25403
Ricky E.
Job Details: 11/22/2022
"installed parts, unit cks ok.."
We serviced a
JENN-AIR OVEN
Model JIS1450DS1
Near Annandale, VA 22003
Christian C.
Job Details: 11/22/2022
Installed bake element and console. Tested unit in bake 350. Bake element heating up. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, VA 20155
Demonte S.
Job Details: 11/22/2022
"Inspected the unit. Found that the cx is saying that there clothes are getting stretched out. I then checked the agitator to the unit, there are rough spots on an agitator. Ran a micro fiber towel on the agitator. The towel is getting snagged. Unit will need new agitator. (CX is running everything on the normal cycle. I advised the Cx to run delicates on delicate, sheets on sheets. To see if this helps.); rqstng P&A on 1 WP3951744 (Whirlpool Washer Agitator)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/22/2022
cx complaint the unit is shutting down the motor in the high heat mode on timed dry. will work fine in low heat mode. tested in high heat for about thirty minutes and had no issues. issues is either in a motor overheating and opening and then cooling down and running again or due to a drop in house voltage. since i can not duplicate the issue i am ordering a new motor to resolve the issue. if issues persists after repalcing the motor the cx will need to have an electrician take a look at the house electrical. cx agreed. will return once the parts come in.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 1 W10909685 (thermal fuse)
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Emmanuel R.
Job Details: 11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details: 11/22/2022
"CX complant. Not cold , Inspected unit and found iced over evap , Removed all ice with steam gun , Found evap harness not connected to defrost heater. Connected defrost heater but will need harness, Installed new thermister and zip tied to line. Further work needed, RB; ordrng 1 W11581973 (harness)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/22/2022
"instalkled console , tested unit."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, MD 20854
Julian H.
Job Details: 11/22/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lititz, PA 17543
Justin L.
Job Details: 11/22/2022
Cx complaint unit leaking. Was able to access unit and found when icemaker calls for water the unit leaks at the fitting. Ordering fitting and setting return for Thur 12/1/22; ordrng 1 WP2300868 (fitting) and 1 WPW10277958 (fitting)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Camp Hill, PA 17011
Fred G.
Job Details: 11/22/2022
"cx complaint RC door needs aligned with the FC door and aslo when open RC doort theres a noise. inspected unit and found RC door stop bracket was slightly bent, was able to bend back bracket and stop noise. also was able to align doors. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/22/2022
Cx complained the unit leaked. Inspected the unit and found a crack in the spray arm. Installed arm and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middletown, PA 17057
Fred G.
Job Details: 11/22/2022
cx complaint unit has condisation on left side of RC. inspected unit and found gap in door gasket. was able to heat gasket up to get it to seal to body of unit. found unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cartersville, VA 23027
Jerod R.
Job Details: 11/22/2022
tested unit found unit had bad water valve cold water barely coming in replaced valve and tested unit is now fully functional; used 1 W11210463 (valve) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Huntingtown, MD 20639
Shane B.
Job Details: 11/22/2022
"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/22/2022
Replaced fan and control unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/22/2022
"the client complains that the unit shakes too much on spin, inspected unit, drum, spring and shocks are fine, the unit is uneven, so i level it and now the unit is working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/22/2022
CX COMPLAINT NOT COOLING PROPERLY FOUND THE HEATER NOT CONNECTED ON BROWN WIRE FROM COMING OUT OF CONNECTOR TEMP FIXED NEW HARNESS NEEDED; ordrng 1 W11581973 (HARNS-WIRE)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Mills, NC 27976
Branden R.
Job Details: 11/22/2022
came out to replace parts on unit disassembled and replaced all parts needed tested unit is running as designed .
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20850
Julian H.
Job Details: 11/22/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN COMPLETELY
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near New Market, VA 22844
Danny R.
Job Details: 11/22/2022
found unit wate rline was losoe reinstalled now making ic e
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Ocean City, MD 21842
Michael E.
Job Details: 11/22/2022
"CX complaint: top spray arm catches top rack and unit leaking in front left. Tested and verified complaint. I found the top spray arm is catching the top rack. It is secured but i see more space above the spray arm than normal. Also i was able to get 2 drops from in the door under the vent and dispenser. Ordering top spray arm, retainer, vent assembly, gasket and dispenser. Cannot reschedule due to SO part; ordrng 1 W11590538 (retainer) and 1 W11573766 (top spray arm) and 1 W11414073 (vent assembly) and 1 W11545539 (vent gasket) and 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Norfolk, VA 23502
Zachery R.
Job Details: 11/22/2022
cx complaint defective tub. verified issue. ordering tub to complete repair.; ordrng 1 W11513977 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/22/2022
"cx complaint, plastic coming from ice dispenser. inspected unit, found ice broke through ice bin. reported to whirlpool safety, spoke to steve. whirlpool only covering trip. cx declined service. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Roanoke, VA 24012
Kyle A.
Job Details: 11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Alexandria, VA 22314
Eric W.
Job Details: 11/22/2022
cx complant of unit not working qwent to install control and found the wire harness broken and not in stock and cx is not willing to fix unit now and will need refun d for pressure switch and control
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, MD 20852
Roberto I.
Job Details: 11/22/2022
"CX complaint water leak in the freezer.Inspected unit and tested icemaker, found a leak from the water inlet tube. Ordering inlet tube WPW10601149 and 2 screws WP488729. Return visit 12/1/22; ordrng 2 WP488729 (screws)s and 1 WPW10601149 (inlet tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details: 11/22/2022
per previous diag I attempted to replace the damper. However I found that the part was correctly labeled but was not the correct part. It was a water valve. I am reordering the the damper. I set the return visit for Friday 12/2 PM preference. Will collect the labor on return.; ordrng 1 WPW10594329 (Damper REORDER) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ricky E.
Job Details: 11/22/2022
"door shipped incorrect.. the units im fill line heater has a broken wire... need parts..; rqstng P&A on 1 W10815669 (dor-fip ss), ordrng 1 W11226501 (heater) and 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/22/2022
replaced parts and unit is now working properly