We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Broadway, VA 22815
Danny R.
Job Details:
11/22/2022
foun drain pump failing had 120 volts to it but nothing replaced pump checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/22/2022
on arrival customer showed me the control and while pressing the buttons on the control unit responded adn she was able to select temp also said reight before arrival unit was working
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Newark, DE 19713
Andrew W.
Job Details:
11/22/2022
Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Montclair, VA 22025
Carl R.
Job Details:
11/22/2022
"Cx complaint is Water not filling to appropriate height level when in auto sense or deep wash (out of even after recent monthly clean wash. Fills to basically same level both times not even enough to spread detergent around. Only fills all the way up when on clean wash. Filling water to appropriate level When water is filling. Called tech support to verify proper water level. No fault codes found in unit. Put soil on heavy, water level on deep fill. And set to bulky. , unit filled like it should. No problems found. Unit working properly.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/22/2022
"cx complain no lights, checked unit found open fc light in fc, connetor missing, was able to use supplied quick connects to replace led, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found unit drys properly In timed dry doesn't work well in automatic cycles informed cx of location of the sensors and to encourage cx to put wet clothes as close to sensor as possible removed and replaced the moisture sensor Harness for added insurance unit now functions normally
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Newark, DE 19713
Andrew W.
Job Details:
11/22/2022
Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint water leak in the freezer.Inspected unit and tested icemaker, found a leak from the water inlet tube. Ordering inlet tube WPW10601149 and 2 screws WP488729. Return visit 12/1/22; ordrng 2 WP488729 (screws)s and 1 WPW10601149 (inlet tube)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, DC 20008
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. Console damaged, Prior diagnosis found unit needs console assembly , Console that was sent to CX residence appears to have mis handled. Console is bent in the2nd vent area, Reorderuing console assembly Advised CX to inspect console before calling for service , RB; ordrng 1 W11289589 (console)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/22/2022
not completeing cycle tested cold water vale slow stream tested hot normal at times jack hammers whine when using valves checked gearcase build up of grease on cover and also makes bouncy and moving back and fourth freely when spinning more than one bounce when pressed down informed customer the valves would need to be replaced and rods and sugguested it would need a gear case customer didnt want fix paid the 120 by cc
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer stated that they canceled the appointment when they answered the door.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not making ice and leds out in frezer, and center bar too hot,checked unit to find that the wires in door to be broken,also found led in freezer to fail,also found reason why the mulion bar was hot as the coils underneath needed to be cleaned ordering parts needed for repairs as well; ordrng 1 LW10755680 (dor-fip) and 1 W11226500 (Refrigerator LED Light)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2022
"cx complaint never made ice from previous repair, found T56 e5, T57 passed 01, found frozen fill tube, replaced dual valve and heater from pre-id, thawed fill tube, reset power at breaker, tested all ops ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JUIFX15HX01
Near McLean, VA 22102
Emmanuel R.
Job Details:
11/22/2022
"Cs unit is not making ice, confirmed complaint. I found when you turn the unit on it tries to call for water but unit just humms, once a i removed the water filter started rushing in. Unit needs a water filter because the one that came with unit is defective. Test cycle completed, no error codes. Ordering filter.; ordrng 1 F2WC9I1 (filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. No ice or water , Inspected unit and found shim not neededd. Ordering dual valve, Water getting to fridge, Also ordering resivoir, Further work needed, RB; ordrng 1 W11043013 (valve) and 1 W11346622 (resivoir)"
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Vienna, VA 22181
Jason A.
Job Details:
11/22/2022
CX complaint ICEMAKER slows down & very loud. W11623132 Rev. A. Verified pump build date is good & replace recirc pump. Test recirc pump for 5 minutes non-stop & it is quiet. Set unit to normal ice production & sheet is forming. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Fort Belvoir, VA 22060
Eric W.
Job Details:
11/22/2022
cx complaint was aig dryer not drying/error codes we found a loose wire on on the ui we plugged the cable back in everything was working great when we ran the test
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found squealing at the idler pulley assy replaced idler tested unit now functions normally. Qouted 264.04 cx paid by CC
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Sinking Spring, PA 19608
Drew B.
Job Details:
11/22/2022
cx complaint that unit is not lighting the upper rc section and the fc section is out when arrived i foudn the unit to have the fc light completely wires not accessiable and cant do led repair. called techline spoke to bruce unit is not repairable. will follow u pwith WP for their next step.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ04
Near Richmond, VA 23222
Jonathon C.
Job Details:
11/22/2022
"cx complaint, unit not cooling. tested, inspected, verified complaint. found unit pulling 85 watts at the waal, .7 amps on compressor, pulled evap cover, found ball of ice. also found fan motor not running. called JP about sealed system parts. ordering 3 count SS. the cx was on the phone with AIG, they requested the part numbers. provided part numbers to AIG, they declined service. listing needed parts here just in case. fan motor w11024089, compressor w10507884, evap w11459354, dryer wpw10143759, coupler w11506635. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, defrost thermistor reading open in diagnostics, ohmed thermistors from control, p8 pk/pk / P5 tan/tan 7.25k ohm - P5 gy/gy 3.7k ohms, 35k ohms at thermistor, activated heater, did not energize, found br wire unseated from heater, reseated wire activated heater, heater checked good last appt.hawed evap called techline spoke wiith drew sr7735114794, advised defrost logic was in u.i, 11 at tribles ordering u.i,; ordrng 1 W11518204 (user interface)"
We serviced a
KITCHENAID HOOD
Model KVUB606DSS2
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not working at all found an issue with main control & ui GAVE CX A QUOTE went to replace parts found that control board is fine but ui has a different connector it wont fit see pics remove parts explained CX that we have to reorder parts got furious with a very disrespectfull attitude only option that we have is ordering ui again tried to explained this to her & kept saying why we ordering the same part if doesnt work DONT WANT TO PROCEED; ordrng 1 W11282990 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Dustin F.
Job Details:
11/22/2022
"Replaced Console, console display is still faulty, unit still operates properly but needs console control display board. ordering part for return visit.; ordrng 1 W11460962 (Console Control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Thurmont, MD 21788
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is making a loud squeeling noise when sppinning and wobbles as well. Upon arrival I found no error codes. I then ran the high speed spin and found that the noise is coming from the belt slipping on the splutch. I also found that the basket wobbles during the spin as well. I found that the gearcase has play in it up and down. I am ordering the gear case repair and a 2 call count. Will use the belt and splutch on return. I was able to set the return for Tuesday 12/6 AM preference.; ordrng 1 W11449840 (Gear case)
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
KITCHENAID FREEZER
Model KRFC300ESS03
Near Pikesville, MD 21208
Marc M.
Job Details:
11/22/2022
"cx complaint unit not opening door. inspected unit and found that the fc door slides are locked up and seized causing the slide to not expand and the entire fc door to fall and hit hte floor. contacted trade partner team explaining that there is no expressed DOP and this failure poses a significant risk to the cx hardwood floors, but Trade partner team declined assisstance with the OOW repair. cx will be contacting cx service herself. SR7735113298 collected only for service call at this time.; ordrng 1 WP13055901 (rail) and 1 WPW10284693 (Adapter, Side (right Hand))"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Ezra M.
Job Details:
11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not making ice and leds out in frezer, and center bar too hot,checked unit to find that the wires in door to be broken,also found led in freezer to fail,also found reason why the mulion bar was hot as the coils underneath needed to be cleaned ordering parts needed for repairs as well; ordrng 1 LW10755680 (dor-fip) and 1 W11226500 (Refrigerator LED Light)"
We serviced a
WHIRLPOOL RANGE
Model GW399LXUQ07
Near Takoma Park, MD 20912
Dustin F.
Job Details:
11/22/2022
"Replaced Control and switch membrane, Tested unit, unit now works as intended."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
"Cx complaint is unit sometimes does not work. inspected and verified complaint. cx had a power outage and the unit lost communication with the ACU throwing an F6E8 error code. power cycled unit and tested 2 times and unit was completing all functions properly. unit is working as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"installed compressor and dryer, leak checked unit with nitrogen and vacuum. no leaks. filled, verified proper amp draw and pressure, unit cooling."
We serviced a
IKEA OVEN
Model IBS650PXS00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains about an error code f2 temperature failure, inspected unit, the temp read 1078lk ohms on room temp.. bake and broil element cks ok, terminal block receives 240vac, per tech sheet the baprd is bad, also the display board not working properly, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP8304381 (cntrl-elec) and 1 WP8303093 (cntrl-oven)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Ezra M.
Job Details:
11/22/2022
"noise during cycle. found motor failing, noise coming from motor.; ordrng 1 W11283592 (motor-drve cbe)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, PA 17315
Sal R.
Job Details:
11/22/2022
"CX compliant was that the unti was making a grinding sound. I was able to run 2 auto test and a recalibration with out finding any grinding concerns. I did find a F2E3 (control miss,atch ). I am ordeirng 1 control board (W11513246). Once the part is avalible, please ahve somenoe form the office call to set a retun date.; ordrng 1 W11513246 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
Picked up control W11546690.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/22/2022
replaced freezer gasket collected 110 for labor
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/22/2022
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
"Installed sump assembly, lower spray arm, and upper spray arm. Tested unit no errors and no leaks."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, MD 21207
Keith H.
Job Details:
11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint poor wash, lower spray not spinning.Ran test mode, no errors. During test cycle, the lower spray arm got stuck with the lower rack. Found the diverter disk out of place and part of sump broken. Ordering sump/motor assy W11087376. Cx paid in full ($509.98). Return visit 12/5/22; ordrng 1 W11087376 (sump/motor assy)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
KITCHENAID OVEN
Model KFES530ESS0
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/22/2022
"Cx complaint an error code displays while the unit isn't being used. Entered into diag mode and found error code F6E9, appliance manager lost communication. Cx stated this error would flash and he would cut breaker to remove so unit can function. After scrolling through the left and right UI would blink and be unable to shut off after hitting buttons. The burners wouldn't come on. Set oven for convect and preheat to 350 which was reached. After cutting and restoring power, the unit functions as normal. Ordering control, and UIs, once approved contact cx to reschedule; ordrng 1 WPW10341243 (user interface (left)) and 1 WPW10553762 (user interface (right)) and 1 W11088874 (control)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2022
"customer stated that the unit wasnt heating or drying. fnd loose connection at the terminal block, and a clogged vent.. secured the connections at the terminal block, and instructed the customer to have the vent cleaned, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Dustin F.
Job Details:
11/22/2022
"Replaced Console, console display is still faulty, unit still operates properly but needs console control display board. ordering part for return visit.; ordrng 1 W11460962 (Console Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, VA 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
JENNAIR OVEN
Model JJW3830DS01
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Riverdale, MD 20737
Shawn D.
Job Details:
11/22/2022
"cleared ice was starting to get heavy on evap, replaced harness plugged unit back in and started to cool down. unit is good"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"cx complaint unit seems to be getting noisier. inspected unit, heard noise cx is talking about but its not loud at all and sounds normal. can hear compressor running smoothly and not loudly. can hear seperate irregular hum that sounds like refrigerant passing thru the pipes but its not loud and nothing unusual. cx said it doesnt get much louder than this. advised cx sounds are normal and unit is operating as designed and to try and get noise on video if it gets louder. unit is working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lanham, MD 20706
Shawn D.
Job Details:
11/22/2022
"opened system and was full of 134a. replaced compressor drier used coupler from v/s then vacumed unit down and flled to 5.5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/22/2022
"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
I repalced the lid lock and found the unti to still be locking and unlocking through 2 test cycles. I ran a recalibrtation and found that btnhe unti completed the cycle with out issues. I am ordering 1 control board. Please have somoene form then office call to set a retun date once the unit part is avalible.; ordrng 1 W11607637 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ocean Pines, MD 21811
Michael E.
Job Details:
11/22/2022
CX complaint: unsure if filling properly. Tested and verified complaint. I found it is filling to appropriate level in auto and in deep fill. No error codes and unit does get through diagnostic without difficulty. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Woodbridge, VA 22192
Christian C.
Job Details:
11/22/2022
"Cx complaint unit is not draining. Inspected unit found F2E1 stuck key, and F6E4 float switch open. Ran unit through diagnostic cycle. Unit filled, washed, but did not drain. Removed drain pump and there was food clogging drain pump. Retested unit. No issues. Unit is working as designed."
We serviced a
IKEA OVEN
Model IBS650PXS00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains about an error code f2 temperature failure, inspected unit, the temp read 1078lk ohms on room temp.. bake and broil element cks ok, terminal block receives 240vac, per tech sheet the baprd is bad, also the display board not working properly, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP8304381 (cntrl-elec) and 1 WP8303093 (cntrl-oven)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Waldorf, MD 20603
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit has long dry times. I inspected the unit to confirm the complaint. I found no error codes. I ran the unit and it tumbles and has heat. However the airflow is pretty low. I removed the duct line and the airflow was fine. The homes duct line needs to be cleared and reducing the duct length from the unit to the wall will help as well. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cleona, PA 17042
Justin L.
Job Details:
11/22/2022
"cx complains unit was making a buzzing noise. Was able to access unit to find the unit unplugged, once unit was plugged in it immediatly went into a drain cycle. Was able to cancel drain cycle and access code f0e5 unbalanace error. Calibrated unit as well as did diagnostic component test to verify. Unit works as designed. no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
11/22/2022
"replaced compressor and drier, pressurized nitrogen to 140 psi, vacuumed 20 min, charged, verrified low pressure at -5 ' hg, unit working as designed.; ordrng 1 876765 (mtg kit LR/VS), used 1 876765 (kit LR/VS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details:
11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, VA 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
Cx complaint it front right burner not lighting. inspected and verified complaint. found burner head was extremely dirty. can smell gas coming to the burner and the ignitor is sparking but the burner head is too dirty to ignite properly. ordering burner head and an ignitor just in case its also too dirty to light properly. cannot reschedule due to AIG authorization needed.; ordrng 1 W11319683 (burnr-head) and 1 W11580024 (ignitor)
We serviced a
WHIRLPOOL OVEN
Model acr4303mfs7
Near Bohannon, VA 23021
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not heating properly, checked unit found no error codes, themp sensor in range 1064 ohms at 64 degrees, found broil element open @ p5 on control, bw wire unseated from element, reseated, broil at 16 ohms, bake at 24 ohms, 244 vac to unit ran calibration cycle 374296 354 310 358 312 av 334 - adjusted the temp up 20* - unit working as designed - advised CX calling back several times will not get the unit exchanged and will be charged"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, MD 21053
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/22/2022
cx complaint water leaking into fc when icemaker fills checked unit found filltube pushed back to far into cabinent extended fill tube test unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23805
Chris B.
Job Details:
11/22/2022
Replaced evap fan tested unit working as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/22/2022
cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details:
11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Leesburg, VA 20175
Ken M.
Job Details:
11/22/2022
"Customer complaint is that parts of the display are dead. Visual inspection confirmed there are multiple segments that do not light. Control replaced, including the display, and unit retested. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269DRM00
Near Seven Valleys, PA 17360
Bernard M.
Job Details:
11/22/2022
Replaced gasket and applied heat to remove wrinkles and proper sealing. Unit checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed damper pre previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Richmond, VA 23234
Joseph D.
Job Details:
11/22/2022
"cx complaint that unit will not start, -confirmed complaint, 5-12 vdc to console yet no response, replaced and unit now starting properly"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details:
11/22/2022
"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint poor wash, lower spray not spinning.Ran test mode, no errors. During test cycle, the lower spray arm got stuck with the lower rack. Found the diverter disk out of place and part of sump broken. Ordering sump/motor assy W11087376. Cx paid in full ($509.98). Return visit 12/5/22; ordrng 1 W11087376 (sump/motor assy)"
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
cx complaint unit has a co leak.had fore dept confiem.will need a co meter and gas track to report finding to whirlpool; ordrng 1 co meter and 1 gas track
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/22/2022
although scode covers parts and labor it doesnt cover trip fee but cx has extended contract that cover trip he called and had a new dispatch sent over come back with lights; saved tckt