We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV4207JZ0
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LAMP NOT WORKING AND THE LIGHT WOULD HAVE A DELAY ON COMING ON REPLACED THE CONTROL AND LAMP
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDD8000AWS2
Near Washington, District of Columbia 20017
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not draining.. inspected and confirmed. drain pump is humming like its OL. informed cx of pricing on replacement and she just wanted to do service call. cleared water out of tub for her and collected service call. job completed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
11/22/2022
CX Complaint is the upper oven not working. Inspected unit and found unit is getting good power but upper oven not wanting to heat found door switch connection loose no allowing upper oven to operate properly. Reseatted and tested unit is now working properly.
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/22/2022
CX complaint about top oven bake dont heat put a cycle on ignitor not responding found no resistance on ignitor replaced with preid tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, Virginia 23233
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermistor and dampner tested unit now functions normally melted off remaining ice
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
replaced control that whirlpool send to CX sending the one we order back also replace valve tested & working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/22/2022
REPLACED THE HEATER PER SP UNIT CHECKED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, Maryland 20723
Robert L.
Job Details:
11/22/2022
"installed damper pre previous, tested all ops ok"
We serviced a
KITCHENAID OVEN
Model KFGD500ESS00
Near Takoma Park, Maryland 20912
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, Maryland 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, Virginia 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
replaced holder for rf tested all burners & working
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/22/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, Virginia 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model GW399LXUQ07
Near Takoma Park, Maryland 20912
Dustin F.
Job Details:
11/22/2022
"Replaced Control and switch membrane, Tested unit, unit now works as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Silver Spring, Maryland 20901
Dustin F.
Job Details:
11/22/2022
"Replaced Drain pump, control, and clutch per previous tech. Calibrated then tested unit, after testing confirmed no leaks present. unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint consistent water leak from the back.Inspected unit, found externel drain hose disconnected from the internal hose. Looks like the clamp was out place and the hose popped out. TReconnected hose and ran a test cycle. the unit worked as designed and didn't leak. Cx had some damaged to the ceiling below the washer, the builder is taking care of."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/22/2022
Cx complaint about extension for bail arm keep falling off inspected & still in good conditions attched to bail arm & secured it with zipties from toolbag 7 working
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS06
Near West Springfield, Virginia 22152
Christian C.
Job Details:
11/22/2022
Cx complaint unit fan turns on by itself after 10 minutes. Inspected fan board and control. Reseated connections to fan board and control. No thermal events found. Waited the 10 minutes for the fan and it has not came back on automatically. Still works when pressing buttons. Called safety. Unit is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/22/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN COMPLETELY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, Virginia 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL DRYER
Model WED5540STO
Near Henrico, Virginia 23231
Joseph D.
Job Details:
11/22/2022
"cx complaint no heat confirmed complaint, founc open heating element, replaced heating elemen. dryer working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, Maryland 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not dispensing ice, inspected unit and motor makes a humming noise, connections and yoke cks ok. but found some ice stuck on the ice bucket, i clear the bucket, now the unit dispensing ice normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Williamsburg, Virginia 23185
Justin W.
Job Details:
11/22/2022
cx complaint unit leaking from front right of door. checked unit to find no error codes. unable to replicate leak. cx showed video/pic of leak. leveled unit back slightly to decrease risk of leak. advised cx to not pre rinse dishes but to only scrape solids off of dishes. cx agreed. advised cx to prime incoming water prior to starting unit to make sure unit has hot water from start. cx agreed. unit working as designed
We serviced a
MAYTAG RANGE
Model MMV1175JB00
Near Middletown, Delaware 19709
Andrew W.
Job Details:
11/22/2022
Cx complaint is light under unit is not working. inspected and verified complaint. replaced bulb from pre id and tested unit. light is now working and unit is working as designed. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Newport News, Virginia 23608
Justin W.
Job Details:
11/22/2022
arrived to find cx unable to supply reciept putting unit in warranty. advised i would have to charge to look. cx cancelled appointment. cx to reach out to contruction for reciept or to reach out to whirlpool for authorization.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/22/2022
"CX complaint unit not drying dishes, checked unit found wire not seated on heating element seated wire tested working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWP0
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
"CX complaint unit will not wash dishes. Inspected unit and found no water going into unit to start washing. Put a few cups of water in dishwasher and sump ran correctly with no leaks. Checked voltage at inlet valve and had nothing. Remove front door skin and found brown wires to have come apart. Unit will need a new harness to properly fix. Patched harness, temporary until customer decides what they want to do. Unit is now working and washing dishes."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Richmond, Virginia 23234
Joseph D.
Job Details:
11/22/2022
"cx complaint that unit will not start, -confirmed complaint, 5-12 vdc to console yet no response, replaced and unit now starting properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, Virginia 23805
Chris B.
Job Details:
11/22/2022
Replaced evap fan tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, Virginia 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, Maryland 20906
Dustin F.
Job Details:
11/22/2022
"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, Maryland 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, Maryland 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, District of Columbia 20008
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, Maryland 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, Maryland 20906
Roberto I.
Job Details:
11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Stone Ridge, Virginia 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Burtonsville, Maryland 20866
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sutherland, Virginia 23885
Chris B.
Job Details:
11/22/2022
Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed
We serviced a
JENNAIR RANGE
Model NA
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
"CX complaint left oven not heating right door is falling off and light will not come on on right oven. Inspecting unit and could not find a model and serial number anywhere found that this unit does have issues but cannot find any numbers to look and see if parts are available, CX did not have the owners manual. He is going to look for owners manual and then give us a call back if he can find it cannot work on item did not charge customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Upper Marlboro, Maryland 20772
David J.
Job Details:
11/22/2022
"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Stone Ridge, Virginia 20105
Demonte S.
Job Details:
11/22/2022
Installed all parts. Tested the unit. No leaks found. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, Virginia 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is F9E1 - Error Code - Dishwasher, from previous technician recommendations, unit will need pump motor, vent wax motor, and drain pump. Found codes, f7e1, Fae2,and f9e1. Cleared codes and f7e1single speed returned. Pulled unit from underneath counter top and removed lower rack and spray arm. Removed screws and connectors to original sump. Installed motor and pump ran a test, and unit ran properly"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North East, Maryland 21901
Alexander W.
Job Details:
11/22/2022
Cx stated front right burner not working inspected tested and verified cx complaint found harness loose on switch corrected issue and tested unit is now operating as designed job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, Virginia 22301
Eric W.
Job Details:
11/22/2022
cx complant of unit not cooling in both sides inspected unit found freezer at 23 and fridge 42 looked for dye in freezer and compressor area and no dye with light and glasses hookedup gages found low side at 18 in vac and high side at 90 psi refilled unit to make sure the compressor is working pressurew went up also found large frost ball of ice on cap and suction line in freezer melted ice told cx there might be a leak in cabnet and gave cx ss labor pricing she then called wp to see if she can get a consession for labor then sent it up for revie and will get back with them in a few days if we go back we will need to to a nitrogen test on lines in the cabnet to try and find the leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, Maryland 21211
Keith H.
Job Details:
11/22/2022
installed new door unbale to get signature becuase cx was in a meeting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, Maryland 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Monkton, Maryland 21111
Marc M.
Job Details:
11/22/2022
"cx complaint knobs hot to touch during cooking. inspected unit and verified proper install of LP conversion (cx is on propane supply). also inspected cx cookware and concluded no unusual discrepancies with pot/pan size, cx using very standard sized cookware. contacted Techline to review. UL permits temps for metal knobs/surfaces of 131degrees and plastic knobs/surfaces of 167 degrees as referenced on page 1-3 of W11544031. documented file and provided cx sr7735110549."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near York, Pennsylvania 17404
Sal R.
Job Details:
11/22/2022
"CX complqint was that the unit would not cool in the RC. I found that the evap was frozen over. I was able to steam out the ice build up and inspoected teh thermisotr. I was unable to get a conssitant OHM reading on the thermistor. I replaced the part and unit test good. I collected $349.28 for service , part, shipping, labor , and taxes; used 1 WPW10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new idler and tested and there was no longer any noise. Job complete
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, Pennsylvania 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint leaking water, checked unit, removed evap cover, poured entire bottle of water down drain, removed rear panel, no signs of any leaks. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Broadway, Virginia 22815
Danny R.
Job Details:
11/22/2022
foun drain pump failing had 120 volts to it but nothing replaced pump checksok
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Front Royal, Virginia 22630
Danny R.
Job Details:
11/22/2022
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Germantown, Maryland 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not washing dishes no more, inspected unit, motor makes a clicking noise, connection cks ok, faulty motor, replaced sump motor assy, i ran normal cycle and unit working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/22/2022
"replaced acu, tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Roanoke, Virginia 24012
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middletown, Pennsylvania 17057
Fred G.
Job Details:
11/22/2022
cx complaint unit has condisation on left side of RC. inspected unit and found gap in door gasket. was able to heat gasket up to get it to seal to body of unit. found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lovettsville, Virginia 20180
Ricky E.
Job Details:
11/22/2022
"the customer was still nasty on the day of service... the customer had requsted a new company, and was nasty about payment"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, West Virginia 25403
Ricky E.
Job Details:
11/22/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Rockville, Maryland 20851
Roberto I.
Job Details:
11/22/2022
Replaced outer door. Unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, Virginia 23294
Jonathon C.
Job Details:
11/22/2022
"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, Virginia 22201
Emmanuel R.
Job Details:
11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, Pennsylvania 17325
Bernard M.
Job Details:
11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, Virginia 23324
Carl A.
Job Details:
11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
WHIRLPOOL OVEN
Model acr4303mfs7
Near Bohannon, Virginia 23021
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not heating properly, checked unit found no error codes, themp sensor in range 1064 ohms at 64 degrees, found broil element open @ p5 on control, bw wire unseated from element, reseated, broil at 16 ohms, bake at 24 ohms, 244 vac to unit ran calibration cycle 374296 354 310 358 312 av 334 - adjusted the temp up 20* - unit working as designed - advised CX calling back several times will not get the unit exchanged and will be charged"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
11/22/2022
CX complaint: unsure if filling properly. Tested and verified complaint. I found it is filling to appropriate level in auto and in deep fill. No error codes and unit does get through diagnostic without difficulty. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
11/22/2022
cx complaint is freezer light out inpsecte dunit found light blown. ordeirn new light; ordrng 1 W11518235 (light)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Martinsburg, West Virginia 25404
Ricky E.
Job Details:
11/22/2022
"customer stated that the unit wasnt heating or drying. fnd loose connection at the terminal block, and a clogged vent.. secured the connections at the terminal block, and instructed the customer to have the vent cleaned, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bethany Beach, Delaware 19930
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. Compressor not running. Run windings are 10, 6 and 5. 120vac into start device. Not even trying to start. Ordering start device and capacitor. Cannot reschedule due to NW part.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, Virginia 23112
John P.
Job Details:
11/22/2022
Picked up control W11546690.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/22/2022
replaced panel and went to test unit found drum to be warped from rubbung aganst side panel.unit will need a new drum.will need a 2nd tech due to stack W10541657 1 tribles; ordrng 1 W10541657 (drum) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, West Virginia 25428
Ezra M.
Job Details:
11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Vienna, Virginia 22181
Jason A.
Job Details:
11/22/2022
CX complaint ICEMAKER slows down & very loud. W11623132 Rev. A. Verified pump build date is good & replace recirc pump. Test recirc pump for 5 minutes non-stop & it is quiet. Set unit to normal ice production & sheet is forming. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norfolk, Virginia 23503
Carl A.
Job Details:
11/22/2022
"cx complaint of unit wlaking across floor,checked unit to find the folloing issues error codee F2E1,found that the splutch had fallen off of gear case found oil leaking from unit also found weak suspention rods replaced suspention and drive pulley and belt unit will still needed gear case to repairs unit; ordrng 1 W11130362 (suspension ca / vs) and 1 W11454734 (Gearcase) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 LOOK/LOOK and 1 WPW10427633 (Drive Pulley Shield), used 1 W11130362 (Suspension Rod Kit ca / vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/22/2022
not completeing cycle tested cold water vale slow stream tested hot normal at times jack hammers whine when using valves checked gearcase build up of grease on cover and also makes bouncy and moving back and fourth freely when spinning more than one bounce when pressed down informed customer the valves would need to be replaced and rods and sugguested it would need a gear case customer didnt want fix paid the 120 by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisonburg, Virginia 22802
Danny R.
Job Details:
11/22/2022
made icemaker cycle and it never fully ran or send water will need icemaker and vavle; ordrng 1 W11546935 (icemaker) and 1 W11546685 (water vavle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/22/2022
on arrival customer showed me the control and while pressing the buttons on the control unit responded adn she was able to select temp also said reight before arrival unit was working
We serviced a
WHIRLPOOL RANGE
Model G7CE3655
Near Vienna, Virginia 22182
Richard B.
Job Details:
11/22/2022
"CX complant, Cooktop not working , Prior diagnosis found cooktop needs RR switch. Found wrong switch was ordered. Told CX about issue and with additional cost of other switch CX will call and decide what he wants to do . Either pay difference or get refund of other switch and taxes or pay additional difference of switches and additional taxes and labor to repair. RB; ordrng 1 W10337590 (switch 215.86)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
11/22/2022
"installed fc fan, job complete"
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint water leak in the freezer.Inspected unit and tested icemaker, found a leak from the water inlet tube. Ordering inlet tube WPW10601149 and 2 screws WP488729. Return visit 12/1/22; ordrng 2 WP488729 (screws)s and 1 WPW10601149 (inlet tube)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
11/22/2022
replaced odered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Huntingtown, Maryland 20639
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit had split gaskets , replaced pre id gaskets, unit now fully functional"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that there clothes are getting stretched out. I then checked the agitator to the unit, there are rough spots on an agitator. Ran a micro fiber towel on the agitator. The towel is getting snagged. Unit will need new agitator. (CX is running everything on the normal cycle. I advised the Cx to run delicates on delicate, sheets on sheets. To see if this helps.); rqstng P&A on 1 WP3951744 (Whirlpool Washer Agitator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, Pennsylvania 17111
Fred G.
Job Details:
11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Mechanicsville, Maryland 20659
Shane B.
Job Details:
11/22/2022
"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"
We serviced a
JENNAIR OVEN
Model JJW3830DS01
Near Martinsburg, West Virginia 25404
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, Virginia 22102
Emmanuel R.
Job Details:
11/22/2022
"Wrong mod/ser #, wrong parts ordered. Corrected mod/ser# and reordering correct parts.; ordrng 1 W11460908 (console) and 1 W11460962 (UI)"