Service History 925 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KUDD01DPPA0

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

"Sr#7735110608CX complaint unit was working fine CX paused unit in the middle of Cycle and pulled top drawer out. As soon as top drawers pulled out the unit started beeping and would not stop and no longer would start any kind of cycle. The only way to stop the beeping is to hold lock. Found this to be the case. Could not check properly for error codes start a cycle , or do anything besides lock it. Inspected rotor and found it was not jammed as well. Call Techline with the SR number above. They instructed to replace the control and possible UI which is no longer available. Quoted customer for repair explained that its possible the control may not fix the issue but we will attempt to swap controls from bottom to top before replacing with a new one, just to make sure.CX paid 120 for service call and will let us know within 30 days ; ordrng 1 WP8194444 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/22/2022

Cx complained the unit leaked. Inspected the unit and found a crack in the spray arm. Installed arm and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WED4815EW1

Near Laurel, MD 20723

Robert L.

Job Details: 11/22/2022

"installed idler,belt in rollers in kit per previous tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20850

Julian H.

Job Details: 11/22/2022

CX complaint about unit stopped cooling after a big sound then doing a clicking sound constantly confirmed both unit not cooling well RC 56* FC 23* frost formation on FC's evap put unit on test 38 to a forced defrost I was able to hear heater sizzling but I heard a constantly clanking sound from solenoid plug unit to my watt meter & ran test 4 changing up to 7 watts when unit changes speed on compressor then unplugged unit & check resistance on rkv solenoid got 48oh in all of them but giving me a higher resistance on both right windings b4 gets there issue with control board rkv valve & defrost/fan asm CX DONT WANT TO PROCEED WANT TO CALL KA TO SEE IF THEY HELP documented 7735040331; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11429989 (rkv solenoid)

We serviced a

KITCHENAID FREEZER

Model KRFF300ESS01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 11/22/2022

"CX complaint water leak in the freezer.Inspected unit and tested icemaker, found a leak from the water inlet tube. Ordering inlet tube WPW10601149 and 2 screws WP488729. Return visit 12/1/22; ordrng 2 WP488729 (screws)s and 1 WPW10601149 (inlet tube)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Herndon, VA 20171

Richard B.

Job Details: 11/22/2022

"CX complant, Dryer makes noise , Inspected unit and confermed issue. When dryer running a noise happens. Found one screw on blower wheel housing stripped out. Replaced screw with one slightly larger threads and tightened all dryer screws. Dryer running quietly now. Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Baltimore, MD 21209

Keith H.

Job Details: 11/22/2022

cx complaint is water leaks at bottom and theres a delay in the open close door . found it leaking from john fitting at bottom also verified the delay in door ordeirn new door swtich and ui; ordrng 1 W11396033 (switch) and 1 W11130216 (ui) and 1 WP4373559 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS02

Near Pikesville, MD 21208

Keith H.

Job Details: 11/22/2022

replaced freezer gasket collected 110 for labor

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Lloyd B.

Job Details: 11/22/2022

"Cx complained the unit did not cool. Inspected the unit and found with the compressor running, there is no frost on either evap and so the temps are room temp. Unit needs new compressor, drier and rc evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FH02

Near Culpeper, VA 22701

Robert W.

Job Details: 11/22/2022

CX complaint is the unit isnt heating properly inspected unit and found unit is heating just not maintaining temp found door gasket not sealing and temp sensor misreading ordering temp sensor and gasket; ordrng 1 WPW10269069 (Gasket lower oven) and 1 7430P04460 (Temp sensor)

We serviced a

JENNAIR OVEN

Model JJW3830DS01

Near Martinsburg, WV 25404

Ricky E.

Job Details: 11/22/2022

"installed part, unit cks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, PA 17408

Bernard M.

Job Details: 11/22/2022

"Cx complaint unit doesn't make ice. When arrived found 1 tray ice was made in last several days. Entered into service mode and ran test 56, error code E5 displayed, bad thermistor. Ran test 36 and fan runs. Ordering icemaker and heater, once allmparts are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Leesburg, VA 20175

Ken M.

Job Details: 11/22/2022

"Customer complaint is that parts of the display are dead. Visual inspection confirmed there are multiple segments that do not light. Control replaced, including the display, and unit retested. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 11/22/2022

"cx complaint unit not working, inspected unit and is working fine at this time. ran srvice cycle and unit is rattling, found motor screw loose. tighten screw and tested and now soundsgood. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Richmond, VA 23234

Joseph D.

Job Details: 11/22/2022

"cx complaint that unit will not start, -confirmed complaint, 5-12 vdc to console yet no response, replaced and unit now starting properly"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near ,

Thomas B.

Job Details: 11/22/2022

Cx complaint unit is not working properly inspected unit found unit overfilling the bin removed and replaced the bin sensor

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Dustin F.

Job Details: 11/22/2022

"Replaced Console, console display is still faulty, unit still operates properly but needs console control display board. ordering part for return visit.; ordrng 1 W11460962 (Console Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cockeysville, MD 21030

Marc M.

Job Details: 11/22/2022

cx complaint unit leaks during use. inpsected unti and found in test cycle that there is a substantial rip in the drain hose bewteen the tub and the outter rear panel. unit will need parts.; ordrng 1 W10899966 (drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Colonial Heights, VA 23834

Chris B.

Job Details: 11/22/2022

Cx denied service stated u it is still within warra.ty but could provide proof

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Colonial Heights, VA 23834

Chris B.

Job Details: 11/22/2022

Cx denied service stated u it is still within warra.ty but could provide proof

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Colonial Heights, VA 23834

Chris B.

Job Details: 11/22/2022

Cx denied service stated u it is still within warra.ty but could provide proof

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Colonial Heights, VA 23834

Chris B.

Job Details: 11/22/2022

Cx denied service stated u it is still within warra.ty but could provide proof

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Colonial Heights, VA 23834

Chris B.

Job Details: 11/22/2022

Cx denied service stated u it is still within warra.ty but could provide proof

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Woodbridge, VA 22192

Christian C.

Job Details: 11/22/2022

"Cx complaint unit is not draining. Inspected unit found F2E1 stuck key, and F6E4 float switch open. Ran unit through diagnostic cycle. Unit filled, washed, but did not drain. Removed drain pump and there was food clogging drain pump. Retested unit. No issues. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, MD 20794

Israel R.

Job Details: 11/22/2022

Customer complaint unit is loud and the door is swinging open and the ice maker is not working. THe unit is operations normal the noises are normal compressor fan noises and valves. Noiwe is good. The door is openning and when the closer goes pass 90 is going to keep the door open is normal. Ice maker was off. I turned on but did not harnvest i pressed the button and nothing no harveting. I turning on and off the switch and the unit tried to moved but i had to move it with myh hand to get to catch. Unit needs new icemaker. Call cusotmee when part is available.; ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, MD 21136

Marc M.

Job Details: 11/22/2022

"cx complaitn following the fc door replacement the unit now rubs the fc door against the rc door when closing. inspected unit and found that the right side door could be adjusted so that the contact is not made during closure. however, cx has a substanially damaged tile floor that has the unit so unlevel that the unit will likely never close optimally due to how unlevel it is (took pics). cx states she wil be having the floor repaired, but as for now unit is as good of an install and closure as it can be."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 11/22/2022

"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"

We serviced a

JENNAIR RANGE

Model JGRP430WP01

Near Falls Church, VA 22041

Lloyd B.

Job Details: 11/22/2022

Cx complained of oven temp problems. Installed new control and sensor and tested and it heated to 350 degrees. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Drew B.

Job Details: 11/22/2022

cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)

We serviced a

WHIRLPOOL FREEZER

Model Kfcs22evms8

Near Warrenton, VA 20187

Carl R.

Job Details: 11/22/2022

"Cx complaint is, Fresh food is freezing and ice is melti. ng and refreezing Fresh food and freezer Always. Inspected unit and unitvis working properly. Temp Rc 40 actual is 36. Food in front of baffle. Freeze is keeping food frozen. Unit working properly"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Odenton, MD 21113

Israel R.

Job Details: 11/22/2022

Customer stated that the unit is not working but the unit is working we could not get POP.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Alexander D.

Job Details: 11/22/2022

replaced damper. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model JDB8200AWP0

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

"CX complaint unit will not wash dishes. Inspected unit and found no water going into unit to start washing. Put a few cups of water in dishwasher and sump ran correctly with no leaks. Checked voltage at inlet valve and had nothing. Remove front door skin and found brown wires to have come apart. Unit will need a new harness to properly fix. Patched harness, temporary until customer decides what they want to do. Unit is now working and washing dishes."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 11/22/2022

cx complaint unit dripping after use. was able to access unit discovered dual water valve to be leaking from both dispenser and fill tube for icemaker causing the unit to leak after use. ordered water valve and setting return Wed 11/30/22 will need ice cleaned on return visit; ordrng 1 W11546685 (dual valve)

We serviced a

WHIRLPOOL RANGE

Model G7CE3655

Near Vienna, VA 22182

Richard B.

Job Details: 11/22/2022

"CX complant, Cooktop not working , Prior diagnosis found cooktop needs RR switch. Found wrong switch was ordered. Told CX about issue and with additional cost of other switch CX will call and decide what he wants to do . Either pay difference or get refund of other switch and taxes or pay additional difference of switches and additional taxes and labor to repair. RB; ordrng 1 W10337590 (switch 215.86)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, VA 23504

Carl A.

Job Details: 11/22/2022

"cx complaint of unit not filling and skiping from soak to done ,checked unit to fin no error codes at thsi tme tested unit to find water supply vavles not fully open ,open vavles tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Ruckersville, VA 22968

Eric F.

Job Details: 11/22/2022

"Confirmed cx complaint drum banging around when spinning/agitating. Found suspension unseated from front left cabinet. Reseated suspension, tested unit, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Leesburg, VA 20175

Ken M.

Job Details: 11/22/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 11/22/2022

"cx complaint unit is making a rubbing noise while agitating. inspected unit and entered into diag and found f0e2. cleared code and ran auto test. I found unit is making a grinding noise. lifted unit and found gearcase oil on belt and splutch. tried to remove wash plate and found it to be seized. unit needs, spin basket, tub, tub filter, wash plate, gearcase, splutch, drive belt, 2tech, 2 call count, other related parts. advised cx spin basket and tub ships to them and they will call once in and they look ok.; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W11550891 (wash plate) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2callcount and 1 2tech and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 11/22/2022

"cx complaint unit looses cooling in the RC. Fc builds frost on back wall. today it looks like unit is cooling. took internal temps and found RC was 34 degrees, FC was -3. step 1=01, step 2=01, step 3= evap fan came on and baffle opened. ran step 6 and found bi-metal was showing closed. pulled unit out and test P2 3-7 and found .2 ohms. tested heat element at control P2-3 / P1-2 and found 32.1ohms. ran step 6 again and found the heater did come on. called TL (SR7735111647) TL thinks its a intermitten issue with the fan motor and baffle. he also wants the evap harness ordered just incase unit has a wiring issue. ordering evap harness and will use the damper and fan motor on return visit. please call cx once parts are approved to schedule a return visit.; ordrng 1 W11551372 (evap harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisburg, PA 17111

Fred G.

Job Details: 11/22/2022

"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Chesapeake, VA 23320

Austin D.

Job Details: 11/22/2022

cx complaint the unit is shutting down the motor in the high heat mode on timed dry. will work fine in low heat mode. tested in high heat for about thirty minutes and had no issues. issues is either in a motor overheating and opening and then cooling down and running again or due to a drop in house voltage. since i can not duplicate the issue i am ordering a new motor to resolve the issue. if issues persists after repalcing the motor the cx will need to have an electrician take a look at the house electrical. cx agreed. will return once the parts come in.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 1 W10909685 (thermal fuse)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Nokesville, VA 20181

Carl R.

Job Details: 11/22/2022

"Cx complaint is, washer is shaking too much NOISE-UNBALANCED/VIBRATE/SHAKE. Tilted unit back and seen feet in bad shape. Replaced all 4 feet. Did drain and spin. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Richmond, VA 23226

Jonathon C.

Job Details: 11/22/2022

"cx complaint, door warped. replaced door per prior diag. reported job to tech line as requested. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hollywood, MD 20636

Shane B.

Job Details: 11/22/2022

installed ordered part and restored power. cycled IM and it compelted cycle and filled properly. unit is working as designe.d

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Elkridge, MD 21075

Israel R.

Job Details: 11/22/2022

Installed control and latch but the striker also needs to be replaced. THe strikers keeps getting stuck and is not mocing smooth so iut catches on the latch. Unit is locking and starting a cycle. 60 at tribkles. Ordering stricker.; ordrng 1 WPW10240513 (door strike)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Baltimore, MD 21212

Keith H.

Job Details: 11/22/2022

replaced LEDs all lights working

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Gainesville, VA 20155

Demonte S.

Job Details: 11/22/2022

"Inspected the unit. Found that the cx is saying that there clothes are getting stretched out. I then checked the agitator to the unit, there are rough spots on an agitator. Ran a micro fiber towel on the agitator. The towel is getting snagged. Unit will need new agitator. (CX is running everything on the normal cycle. I advised the Cx to run delicates on delicate, sheets on sheets. To see if this helps.); rqstng P&A on 1 WP3951744 (Whirlpool Washer Agitator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Alexandria, VA 22312

Lloyd B.

Job Details: 11/22/2022

"Cx complained of no ice. Cx also says they have a 3yr warranty but it wasnt dispatched over as such. They said they went to Lowes and lowes should have paid us. I explained that Lowes should have called the contract company for them to call us and they need to get it sorted out, not VIA and Lowes"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS4

Near Biglerville, PA 17307

Andrew S.

Job Details: 11/22/2022

per previous diag I attempted to replace the damper. However I found that the part was correctly labeled but was not the correct part. It was a water valve. I am reordering the the damper. I set the return visit for Friday 12/2 PM preference. Will collect the labor on return.; ordrng 1 WPW10594329 (Damper REORDER) and 1 LOOK (LOOK)

We serviced a

JENN-AIR OVEN

Model JIS1450DS1

Near Annandale, VA 22003

Christian C.

Job Details: 11/22/2022

Installed bake element and console. Tested unit in bake 350. Bake element heating up. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hollywood, MD 20636

Shane B.

Job Details: 11/22/2022

installed ordered part and restored power. cycled IM and it compelted cycle and filled properly. unit is working as designe.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Pasadena, MD 21122

Andrew H.

Job Details: 11/22/2022

Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 11/22/2022

"CX complaint unit not drying dishes, checked unit found wire not seated on heating element seated wire tested working as designed"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Abbottstown, PA 17301

Bernard M.

Job Details: 11/22/2022

"Cx complaint unit has error code. When arrived found error code F8E0 displayed on console, cooling fan speed low. Attempted to preheat oven at 350 and when unit reached 250 the error code displayed and shut the unit off. During preheat the cooling fan would run but shut off intermittenly. Ordering cooling fan, and set return for Monday 11/28. Office will contact cx with time frame; ordrng 1 W11107275 (cooling fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Crownsville, MD 21032

Alexander D.

Job Details: 11/22/2022

"cx complaint buttons intermittently unresponsive and poor wash performance. inspected unit and verified complaint. replaced console and all buttons responding good now. ran diagnostics, only had f2e1 and f5e1 errors stored, both from console issues. ran test cycle, have good wash pressure at this time and unit is heating. found cx using palmolive liquid detergent that doesnt say its he. recommended switching detergent to cascade pods and using hi temp wash to get water temp up. advised cx to call back if still poor wash performance after"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near California, MD 20619

Shane B.

Job Details: 11/22/2022

installed ordered part and tested dispensor. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Petersburg, VA 23805

Chris B.

Job Details: 11/22/2022

Cx complaint unit will not make ice insp u it comf cx complaint found I'm lo ked up and not turned but can feel it trying ordering I'm ; ordrng 1 W11517113 (Im)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/22/2022

"tested unit found unit had split gaskets , replaced pre id gaskets, unit now fully functional"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 11/22/2022

"CX compliant is that the unti is not completing a wash cycle. I found a F6E3 error code. I am orderign 1 control board (W11419171 ), and 1 console control (W11478526). I have set a retun date for 11/30; ordrng 1 W11478526 (console 5 @ tribs) and 1 W11419171 (control board 6 @ tribs) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Severn, MD 21144

Israel R.

Job Details: 11/22/2022

Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harrisonburg, VA 22802

Danny R.

Job Details: 11/22/2022

made icemaker cycle and it never fully ran or send water will need icemaker and vavle; ordrng 1 W11546935 (icemaker) and 1 W11546685 (water vavle)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stafford, VA 22554

Robert W.

Job Details: 11/22/2022

CX Complaint is the unit dispenser isnt holding rinse aid. Inspected unti and found the dispenser has failed when rinseaid is add its just pooring out. Replaced and tested unit is woring properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Aldie, VA 20105

Demonte S.

Job Details: 11/22/2022

Inspected the unit. Found that the cx is saying that they got a letter saying that the Heater Element has a Service Pointer. Checked the Heater Element. Heater has the Gold Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. ( Technical service pointer W11540964 - Special Project S17304.)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 11/22/2022

Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Severn, MD 21144

Israel R.

Job Details: 11/22/2022

Installed new ice door. Unit is good and is sealing.

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Woodstock, VA 22664

Danny R.

Job Details: 11/22/2022

4 pm they leave no one here to move stuff unit trapped behind stuff; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Huntingtown, MD 20639

Shane B.

Job Details: 11/22/2022

"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"

We serviced a

WHIRLPOOL WASHER

Model W ETLV27HW2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 11/22/2022

Cx complained of a noise. Installed new splutch and tested and there is no longer a noise. Job complete

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Palmyra, PA 17078

Justin L.

Job Details: 11/22/2022

"Cx complaint unit making noise. Was able to access unit and found idler and rollers worn. Was able to replace with parts from van stock and test unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler), and 4 WPW10314173 (roller) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cartersville, VA 23027

Jerod R.

Job Details: 11/22/2022

tested unit found unit had bad water valve cold water barely coming in replaced valve and tested unit is now fully functional; used 1 W11210463 (valve) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 11/22/2022

Cx has a unit that needs the upgraded element. Installed new heater and the unit shall heat and not elak. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Newport News, VA 23608

Justin W.

Job Details: 11/22/2022

arrived to find cx unable to supply reciept putting unit in warranty. advised i would have to charge to look. cx cancelled appointment. cx to reach out to contruction for reciept or to reach out to whirlpool for authorization.

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW04

Near Vienna, VA 22181

Jason A.

Job Details: 11/22/2022

CX complaint FRIDGE icemaker doesnt stop. Found flag is cracked. LEDs is old style S84638 > JJ; ordrng 4 W11632139 (LED S84638)s and 1 W11215550 (extension)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/22/2022

Replaced fan and control unit tested and is working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 11/22/2022

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 11/22/2022

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ

Near Hampton, VA 23666

Justin W.

Job Details: 11/22/2022

"cx complaint clicking sound during drain. checked unit to find error codes f9e1, fae2, f8e2. removed unit and installed heater per service pointer. removed drain pump to find chopper blade broke. replaced drain pump without chopper blade. tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashburn, VA 20147

Ken M.

Job Details: 11/22/2022

"Customer complaint is that the unit is not cooling properly. Found a heavy frost pattern on the evaporator. Customer has been defrosting the unit periodically on their own. Thermistor encased in ice tested at 36K (-14F) and slowly dropping. Defrost circuit tested in diagnostics. Element is only pulling 1.5A, expected closer to 4A. Ordering element. Evaporator steamed to assist defrost cycle and thermistor replaced.; ordrng 1 W11546610 (heater)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/22/2022

replaced odered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Alexandria, VA 22302

Lloyd B.

Job Details: 11/22/2022

"Cx complained the unit did not make ice. Inspected the unit and found that when the IMA cycled there was no water entering, only a hum. Verified water getting to the unit and past the valve but not past the fill tube. There was ice in the fill tube. Removed ice and tested and it now filled with water. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 11/22/2022

"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Silver Spring, MD 20906

Dustin F.

Job Details: 11/22/2022

"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near California, MD 20619

Shane B.

Job Details: 11/22/2022

installed ordered part and tested dispensor. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stafford, VA 22554

Robert W.

Job Details: 11/22/2022

Arr at Cx and Cx anwered door and stated they tryed canceing appt. Cancel appt

We serviced a

MAYTAG RANGE

Model MMV1175JB00

Near Middletown, DE 19709

Andrew W.

Job Details: 11/22/2022

Cx complaint is light under unit is not working. inspected and verified complaint. replaced bulb from pre id and tested unit. light is now working and unit is working as designed. job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDZ00

Near Owings Mills, MD 21117

Keith H.

Job Details: 11/22/2022

cx complaint is freezer light out inpsecte dunit found light blown. ordeirn new light; ordrng 1 W11518235 (light)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Alexander D.

Job Details: 11/22/2022

replaced damper. tested unit. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Mercersburg, PA 17236

Andrew S.

Job Details: 11/22/2022

Cx canceled the job when they found out that it was dispatched as out of waranty.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 11/22/2022

"noise during cycle. found motor failing, noise coming from motor.; ordrng 1 W11283592 (motor-drve cbe)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Indian Head, MD 20640

Robert A.

Job Details: 11/22/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS

Near Centreville, VA 20120

Demonte S.

Job Details: 11/22/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator Right Door is clicking really bad after last technician adjusted the door. Check the lower hinge to the refrigerator on the right side. Found that door grommet is cracked inside the door so every time you open the door is making a clicking / crunching sound. Any questions please check Sd Pictures. Ordering the Right Hinge and Door Coupler. ( Cx also has to much weight on the right door. ); ordrng 1 W11240748 (HINGE-DOOR) and 1 WPW10505294 (Whirlpool Coupler, Door)"

We serviced a

KITCHENAID FREEZER

Model KRFF300ESS01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 11/22/2022

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lebanon, PA 17046

Justin L.

Job Details: 11/22/2022

cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Aldie, VA 20105

Demonte S.

Job Details: 11/22/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norfolk, VA 23503

Carl A.

Job Details: 11/22/2022

"cx complaint of unit wlaking across floor,checked unit to find the folloing issues error codee F2E1,found that the splutch had fallen off of gear case found oil leaking from unit also found weak suspention rods replaced suspention and drive pulley and belt unit will still needed gear case to repairs unit; ordrng 1 W11130362 (suspension ca / vs) and 1 W11454734 (Gearcase) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 LOOK/LOOK and 1 WPW10427633 (Drive Pulley Shield), used 1 W11130362 (Suspension Rod Kit ca / vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS02

Near Pikesville, MD 21208

Keith H.

Job Details: 11/22/2022

replaced freezer gasket collected 110 for labor

We serviced a

WHIRLPOOL DISHWASHER

Model KUDD01DPPA0

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Pasadena, MD 21122

Andrew H.

Job Details: 11/22/2022

Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.

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