We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Emmanuel R.
Job Details:
11/22/2022
"Wrong mod/ser #, wrong parts ordered. Corrected mod/ser# and reordering correct parts.; ordrng 1 W11460908 (console) and 1 W11460962 (UI)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit squeaks when the turntable is turning. Unit tested and issue confirmed. One of the wheel on the turntable was locking up and causing the squeaking. Ring replaced and unit retested. Unit is working properly. Old part left with customer.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Richmond, VA 23220
Joseph D.
Job Details:
11/22/2022
"replaced leaking motor, unit now working properly without leaks.."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details:
11/22/2022
"Cx spoke through the window and said the service needs to be rescheduled, she did not state why. I did not diagnose the unit.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Annapolis, MD 21403
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS
Near Centreville, VA 20120
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator Right Door is clicking really bad after last technician adjusted the door. Check the lower hinge to the refrigerator on the right side. Found that door grommet is cracked inside the door so every time you open the door is making a clicking / crunching sound. Any questions please check Sd Pictures. Ordering the Right Hinge and Door Coupler. ( Cx also has to much weight on the right door. ); ordrng 1 W11240748 (HINGE-DOOR) and 1 WPW10505294 (Whirlpool Coupler, Door)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Centreville, VA 20120
Richard B.
Job Details:
11/22/2022
"CX complant. Lights not working .Prior diagnosis forund unitm needs harness. Installed harness and tested unit ; Lights working as dsigned, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
CX complaint WASHER not draining. Cleared water in tub & replaced drain pump. Test unit drains NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/22/2022
"Cx complaint unit making noise. Was able to access unit and found idler and rollers worn. Was able to replace with parts from van stock and test unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler), and 4 WPW10314173 (roller) from stock"
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
KITCHENAID OVEN
Model KEBC277KSS05
Near Annapolis, MD 21401
Andrew H.
Job Details:
11/22/2022
"Replaced lower door latch, powered on unit, lights turn on and off properly, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, MD 21623
Alexander W.
Job Details:
11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
cx complaint rc ceiling lights and fz light out. inspected unit and verified complaint. found rc ceiling lights still flickering a little but fz light out. replaced fz led with updated triple point led. tested unit. all lights now working at full brightness. unit is now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, VA 23874
Zachery R.
Job Details:
11/22/2022
"cx complaint light nonresponsive, checked unit, acu constantly sending 123vac to light, ordering acu to complete repair.; ordrng 1 W11552018 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/22/2022
Cx denied service stated u it is still within warra.ty but could provide proof
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sutherland, VA 23885
Chris B.
Job Details:
11/22/2022
Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details:
11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Owings, MD 20736
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit making a screaching noise and going off balance. cx said she has tried several times to balanace. issue happens with anything that is not a light load. found F0E7 saved. cleared code, ran service cycle. during spin unit made a screaching noise everytime spin speed increased. i found no oil leaking. belt is loose. marks on the splutch show belt is slipping. ordering belt and marking splutch for use on return so new parts can be installed together. calibrated unit and advised her on loading. suspension feels fine.; ordrng 1 W11239857 (belt)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/22/2022
cx complaint the unit is not working everytime. checked the unit and found very sensitive interlock switches. also found the inner light not working due to the interlocks failing. tried to remove the unit and noticed how it is installed it needs to be lifted over a trim piece and i do not have very much room to work with. ordering a second tech to resolve the issue. cx understood and said she will feel way more comfortable to wait fro a second tech. tried to call tradecare for approval and was transfered to aig and then the call los connection so we will need to send over for approval. took photos showing the area and space arpund the unit. too tight of a fit for a oven dolley as well. will return once approved for second tech.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found compressor overheating and no cool condition suspecting a sealed system leak ordering compressor and drier ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Lokring 1 com) and 1 W11504431 (Lokring 2 com) and 1 W11506619 (Lokring 3 com) and 1 W11109499 (drier-tube) and 1 W11504433 (Lokring drier 1) and 1 W11504447 (Lokring drier 2)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not making ice and tested. Unit is getting 120 to the ice maker but is not harvesting. I qutoed and repalce ice maker unit is back to normal oiperations. Collected in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Customer complaint unit is not starting. I found the unit is dead getting 120. Pulled shifter connector and nothing. Rreset board and now im getting lights but nothing is working. I replace control and shifter. Unit is now starting and is back to normal operartions. Unit is under warranty. POP 11/18/21 ticket was made 11/10/22 unit is under warranty.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2022
"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Mechanicsville, MD 20659
Shane B.
Job Details:
11/22/2022
"cx complaint is the lid not unlocking and drain pump running. cx unplugged unit, pryed the door open and now it wont run. i went into diagnostics but screen was blank, nothing at all on display and every button was an invalid beep. outlet wired properly, 122vac at board. LED on board flashing. unit now goes into diagnostics. found F9E1, F1E2, F7E8. cleared codes, no componants will run. tried unplugging drain pump and lid latch but still cant run valves or anything. drain pump reads 19.1ohms, in spec. motor windings 8.4ohms on each, in spec. techsheet advises replacing control board. documented with techline. they had me check voltage to the drain pump, no voltage. advised replacing board and lid lock. SR#7735106375. quoted cx. he paid service call and is going to call whirlpool.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid lock)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new idler and tested and there was no longer any noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/22/2022
"replaced damper control, thermistors, gasket. and gear tested unit is working as designed placed data logger in crisper drawer where food has been freezing rescheduled for 11/29/2022 to pick up data logger ; schdld next appmnt for 11/29 TUE !"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details:
11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, MD 21046
Robert L.
Job Details:
11/22/2022
"cx complaint wasnt cooling and had ice built up in FC back wall, cx unplugged and plugged back in yeaterday, all fuctions good, found open thermistor in diag, TSP for possible control issues, ordering harness, clip and heater , will use control and thermistor on return; ordrng 1 W11546681 (evap harness) and 1 W11437914 (thermistor clip) and 1 W11546981 (heater)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV4207JZ0
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LAMP NOT WORKING AND THE LIGHT WOULD HAVE A DELAY ON COMING ON REPLACED THE CONTROL AND LAMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced all parts and testeed operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details:
11/22/2022
CX complaint unit not washing dishes checked unit found error code for sump failure tested motor found bad motor replaced sump assembly tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
AIG ref#20935179 - - - CX complaint DW racks separated & falls. Wash motor noisey & doesnt clean well. Found lower rack is separated L & R sides. Some of the plastic fell on heater element. Removed plastic & test wash. Called techline. SR 7735110645 > JJ AIG ref#20935179; ordrng 1 W10822165 (track L #5) and 1 W10822166 (track R #5A) and 1 WPW10473807 (support #7) and 1 WPW10473809 (support #7A) and 1 W10860176 (arm-spray #3) and 1 W10861526 (pump&motor) and 2 WPW10546503 (adjuster upr L &R)s and 2 WPW10195839 (dishrack adjuster L & R)s and 2 WPW10195840 (positioner L & R)s and 2 WPW10250160 (clip L & R)s
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint drum banging around when spinning/agitating. Found suspension unseated from front left cabinet. Reseated suspension, tested unit, unit working as designed."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Catonsville, MD 21228
Robert L.
Job Details:
11/22/2022
"installed new motor, upper harness, motor relay and main contorl, recalibrated, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWP0
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint unit will not wash dishes. Inspected unit and found no water going into unit to start washing. Put a few cups of water in dishwasher and sump ran correctly with no leaks. Checked voltage at inlet valve and had nothing. Remove front door skin and found brown wires to have come apart. Unit will need a new harness to properly fix. Patched harness, temporary until customer decides what they want to do. Unit is now working and washing dishes."
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWP0
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint unit will not wash dishes. Inspected unit and found no water going into unit to start washing. Put a few cups of water in dishwasher and sump ran correctly with no leaks. Checked voltage at inlet valve and had nothing. Remove front door skin and found brown wires to have come apart. Unit will need a new harness to properly fix. Patched harness, temporary until customer decides what they want to do. Unit is now working and washing dishes."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cockeysville, MD 21030
Marc M.
Job Details:
11/22/2022
"cx complaint unti will start cycle, cliock and then hum and stop cycle. inspected unit and found f7e7 Motor Unable to Reach Target RPM. ran auto test and found capaciotr /motor failure unti cannot agitate or spin. unit will need parts.; ordrng 1 W11395618 (capcitor) and 1 W11283592 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Timonium, MD 21093
Marc M.
Job Details:
11/22/2022
cx complaint unit making noises that last from 10 seconds to 5 minutes. upon arrival unit happend to cycle the icemaker and drop an tray of ice. was able to demonstrate the sounds of ice dropping and the inlet valve filling the icemaker tray. also entered unit into diagnostics and found in test 3 that when the evap fan runs there is a distinct vibration that would be described as unusual. unit will need parts.; ordrng 1 W11578030 (motor evap) and 1 WP67006337 (fan blade)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details:
11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/22/2022
4 pm they leave no one here to move stuff unit trapped behind stuff; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, VA 20181
Carl R.
Job Details:
11/22/2022
"Cx complaint is, washer is shaking too much NOISE-UNBALANCED/VIBRATE/SHAKE. Tilted unit back and seen feet in bad shape. Replaced all 4 feet. Did drain and spin. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, DC 20008
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Fort Belvoir, VA 22060
Eric W.
Job Details:
11/22/2022
cx complaint was aig dryer not drying/error codes we found a loose wire on on the ui we plugged the cable back in everything was working great when we ran the test
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Dustin F.
Job Details:
11/22/2022
"CX complaint: Long Dry timesInspected unit, used Ty card to test airflow. Before i touched the unit when it ran, it got hot but would blow air out of the top of the lint trap on the top of the unit. i disconnected vent and tried again, when i did that the unit sucked air in like its supposed to. CX stated she got rid of her old unit cause it started to have long dry times. I advised CX to get her Vents looked at, theres an abstruction in the vent causing the dryer to NOT be able to pull moisture out of the clothes."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Justin L.
Job Details:
11/22/2022
cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/22/2022
There is no room. This will need two technicians to install the Control Board. Please see Sd Pictures. Talked with office about this issue. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Columbia, MD 21046
Robert L.
Job Details:
11/22/2022
"cx complaint water poured out ofter initial install from front bottom, found left side of pump broken off, ordering drain pump.......2 techs unit stacked but easily accessable; ordrng 1 W11458345 (drain pump) and 1 look (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Suffolk, VA 23433
Anthony D.
Job Details:
11/22/2022
replaced filter housing and diffuser tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cockeysville, MD 21030
Marc M.
Job Details:
11/22/2022
cx complaint unit leaks during use. inpsected unti and found in test cycle that there is a substantial rip in the drain hose bewteen the tub and the outter rear panel. unit will need parts.; ordrng 1 W10899966 (drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, VA 23226
Jonathon C.
Job Details:
11/22/2022
"cx complaint, door warped. replaced door per prior diag. reported job to tech line as requested. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that there clothes are getting stretched out. I then checked the agitator to the unit, there are rough spots on an agitator. Ran a micro fiber towel on the agitator. The towel is getting snagged. Unit will need new agitator. (CX is running everything on the normal cycle. I advised the Cx to run delicates on delicate, sheets on sheets. To see if this helps.); rqstng P&A on 1 WP3951744 (Whirlpool Washer Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, VA 23608
Justin W.
Job Details:
11/22/2022
cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Mills, NC 27976
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disassembled and replaced all parts needed tested unit is running as designed .
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Cx stated F8E0 error code inspected tested and verified cx complaint found blower motors defective getting 136 ohms at board at P5-1 and P6-3 should be at 103 per tech sheet. Gave cx quote for repair cx accepted paid service call and part by CC labor due upon return. Ordered motor and resched cx for 12/1/22; ordrng 1 W11107275 (Cooling fan)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Manassas, VA 20109
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dryer will not turn On. Ran Service Diagnostics on the unit. Error Codes are F6E1 = Hmi / Acu Communication failure. Dry is getting too hot and killing the board. I advised that the cx have the vents replaced before we return to do install. ( Any questions please check Sd Pictures if any questions. ) ; ordrng 1 W11388040 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Windsor, MD 21776
Marc M.
Job Details:
11/22/2022
"wrong deli drawer shipped for repair. due to severed and corroded wires in the deli drawer inner door harness the door will be neccessary for repair. will be ordering door W10815669, left side deli drawer.; ordrng 1 W10815669 (deli drawer (left hand))"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is shutting off occassionally when opening the door during a bake cycle. Upon arrival I found no error codes. I entered diag and tested the fans and door switch. I am ordering the console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11428583 (Console)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Vienna, VA 22182
Lloyd B.
Job Details:
11/22/2022
"Cx complained the drawer does not close fully. Installed new rails and drawer and tested and it still did not close fully. With the cx advise, bent the back of the right hand side of the pan because it hit the box where the element went into, and tested and it no longer hits and the door closes fully. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/22/2022
replaced freezer gasket collected 110 for labor
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/22/2022
"cx complaint buttons intermittently unresponsive and poor wash performance. inspected unit and verified complaint. replaced console and all buttons responding good now. ran diagnostics, only had f2e1 and f5e1 errors stored, both from console issues. ran test cycle, have good wash pressure at this time and unit is heating. found cx using palmolive liquid detergent that doesnt say its he. recommended switching detergent to cascade pods and using hi temp wash to get water temp up. advised cx to call back if still poor wash performance after"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Richmond, VA 23227
Jonathon C.
Job Details:
11/22/2022
maintance guys unable to locate unit. told them to resched when unit is found.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Freeland, MD 21053
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit wouldn't power on. When arrived hit the power button and the unit wouldn't come on. Unit entered into diag and displayed no error codes. When attempting to run test the console would go blank and wouldn't come back on. Replaced console using pre-id parts, entered diag and ran test cycle, un it completed cycle and all buttons function. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
CX complaint WASHER not draining. Cleared water in tub & replaced drain pump. Test unit drains NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details:
11/22/2022
cx complaint unit not drying. checked to find element reading open. called office spoke to Sammi scheduled cx for 11/30/22. ordering element to complete repair; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/22/2022
Replaced parts.. unit tested ok
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
"Cx complaint is unit sometimes does not work. inspected and verified complaint. cx had a power outage and the unit lost communication with the ACU throwing an F6E8 error code. power cycled unit and tested 2 times and unit was completing all functions properly. unit is working as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Joseph D.
Job Details:
11/22/2022
"replaced air baffle, tested both fans, sensors, heating element, placed unit on 8 hour timer, checked gaskets. unit now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
CX copmplaint is frost in FC. Inspected unit and found FC evap frosted over causing RC to be warm defrosted and found the harness to heater defective pull connector and reseatted to get heater to work. Ordering Harness; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Thurmont, MD 21788
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is making a loud squeeling noise when sppinning and wobbles as well. Upon arrival I found no error codes. I then ran the high speed spin and found that the noise is coming from the belt slipping on the splutch. I also found that the basket wobbles during the spin as well. I found that the gearcase has play in it up and down. I am ordering the gear case repair and a 2 call count. Will use the belt and splutch on return. I was able to set the return for Tuesday 12/6 AM preference.; ordrng 1 W11449840 (Gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/22/2022
Cx has a unit that needs the upgraded element. Installed new heater and the unit shall heat and not elak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Lanham, MD 20706
Shawn D.
Job Details:
11/22/2022
cx complaint unit never heated after repair. inspted unit confirmed no heat good outlet power unit is kind loud. pulled unit apart to find the red wire to thermister was not plugged in. so plugged in then tried adjusting unit multible times and did get it to sound better now. it looks like blower wheel wobbles and iis vibratiing alot so added pads to the blower wheel cover and does sound better. dont cx to run and if its bothering her we can try to replace the motor and blower wheel to see if helps. cx is going to use unit and see how it goes. adding parts to tcket incase she calls back; ordrng 1 WPW10349492 (blower wheel) and 1 W11094983 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D2EAS01
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint fc door not opening and rc door not sealing. checked unit, coem to find fc shelf punctured door liner not allowing door to close, ordering fc door and hinges to complete repair.; ordrng 1 LW10573340 (dor-fip) and 2 WP2183805 (bracket)s and 1 W11178521 (nameplate)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near Reston, VA 20190
Richard B.
Job Details:
11/22/2022
"CX complant. Right side dosent work. Prior diagnosis found unit needs Power module, Installed power module and reassembled and all burners work besides RR. Reorderingg power module , UI and RR burner , Further work needed, RB; ordrng 1 w10857232 (module) and 1 WPW10396549 (hot plate) and 1 WPW10396615 (ui)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Willow Street, PA 17584
Justin L.
Job Details:
11/22/2022
Cx complaint unable to use unit. Was able to access unit and found F2E1. Quoted cx for repair and collected service only as they are gonna reach out to Jennair to have them try and cover repair. Cx will reach out for next steps
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Woodbridge, VA 22192
Christian C.
Job Details:
11/22/2022
"Cx complaint unit is not draining. Inspected unit found F2E1 stuck key, and F6E4 float switch open. Ran unit through diagnostic cycle. Unit filled, washed, but did not drain. Removed drain pump and there was food clogging drain pump. Retested unit. No issues. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
CX Complaint is the unit dispenser isnt holding rinse aid. Inspected unti and found the dispenser has failed when rinseaid is add its just pooring out. Replaced and tested unit is woring properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23805
Chris B.
Job Details:
11/22/2022
Replaced evap fan tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Fort Belvoir, VA 22060
Eric W.
Job Details:
11/22/2022
cx complaint was aig dryer not drying/error codes we found a loose wire on on the ui we plugged the cable back in everything was working great when we ran the test
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit has long wash times up to 3 hours. Inspected unit found unit had no error codes. Ran test cycle, after it filled with water, control powered down but had led light on back of control. Drained water out, ran test cycle again, unit began to agitate and shut down again with water left in tub, drained water again, determined unit has bad programming. Ordering control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Emmanuel R.
Job Details:
11/22/2022
"Wrong mod/ser #, wrong parts ordered. Corrected mod/ser# and reordering correct parts.; ordrng 1 W11460908 (console) and 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/22/2022
"cx complaint of unit banging aginst caibinet,checked unit to find no error codes at this time pulled splutch to find gear case leaking oil break down as follows 1/W10752187,1/W10752283,1/W10528947,1/W11454734,1/W10721967,1/W11239857service call break down as follows service call 120.00part 504..30shipping 15.00labor 200.00/ 2 ct as gear case sub total 839.30tax 30.26grand total 869.36deposit 120.00cx will call back if moving forward with repairs"