We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, PA 17517
Drew B.
Job Details: 11/22/2022
"cx complaint that unit is nmaking noise when runnning. i foudn all wheel, motor, rollers belt pulley etc are all correct..i foudn the unot to have a finishing nail on the felt on the inner drum seal making noise when turning.. found removed and no noise now checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 11/22/2022
"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details: 11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near York, PA 17408
Bernard M.
Job Details: 11/22/2022
"Cx complaint unit doesn't make ice. When arrived found 1 tray ice was made in last several days. Entered into service mode and ran test 56, error code E5 displayed, bad thermistor. Ran test 36 and fan runs. Ordering icemaker and heater, once allmparts are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details: 11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details: 11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Potomac, MD 20854
Julian H.
Job Details: 11/22/2022
replaced control that whirlpool send to CX sending the one we order back also replace valve tested & working
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details: 11/22/2022
cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near York, PA 17403
Bernard M.
Job Details: 11/22/2022
Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)
We serviced a
JENNAIR RANGE
Model NA
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
"CX complaint left oven not heating right door is falling off and light will not come on on right oven. Inspecting unit and could not find a model and serial number anywhere found that this unit does have issues but cannot find any numbers to look and see if parts are available, CX did not have the owners manual. He is going to look for owners manual and then give us a call back if he can find it cannot work on item did not charge customer."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Springfield, VA 22151
Lloyd B.
Job Details: 11/22/2022
"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Edgewater, MD 21037
Alexander D.
Job Details: 11/22/2022
replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details: 11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Gloucester, VA 23061
Lucas R.
Job Details: 11/22/2022
"cx complain no lights, checked unit found open fc light in fc, connetor missing, was able to use supplied quick connects to replace led, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Aldie, VA 20105
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS01
Near Stafford, VA 22556
Robert W.
Job Details: 11/22/2022
Replaced all parts tested uhnit and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details: 11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/22/2022
cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23294
Jonathon C.
Job Details: 11/22/2022
"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Justin L.
Job Details: 11/22/2022
cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23233
Thomas B.
Job Details: 11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermistor and dampner tested unit now functions normally melted off remaining ice
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 11/22/2022
"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Sinking Spring, PA 19608
Drew B.
Job Details: 11/22/2022
cx complaint that unit is not lighting the upper rc section and the fc section is out when arrived i foudn the unit to have the fc light completely wires not accessiable and cant do led repair. called techline spoke to bruce unit is not repairable. will follow u pwith WP for their next step.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 11/22/2022
"Cx spoke through the window and said the service needs to be rescheduled, she did not state why. I did not diagnose the unit.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details: 11/22/2022
repair lights issue..unable to do extension because dont have mylar kit; ordrng 2 W11171640 (shim-hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Laurel, MD 20708
Dustin F.
Job Details: 11/22/2022
"CX complaint: Unit not coolingInspected unit, found overfrosting in FC in evap. confirmed connections were good then put unit in test mode to test evap fan. Evap fan will NOT come on and is getting voltage. Quoted CX for evap fan motor, CX does NOT want to repair. charged CX $120.00 service fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/22/2022
"the client complains that the unit shakes too much on spin, inspected unit, drum, spring and shocks are fine, the unit is uneven, so i level it and now the unit is working"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details: 11/22/2022
although scode covers parts and labor it doesnt cover trip fee but cx has extended contract that cover trip he called and had a new dispatch sent over come back with lights; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details: 11/22/2022
"cx complaint of unit not working,chedked unit to find the following eror codes F7E1,found that the splutch nut had backed off of shaft of grear case and damaged belt,reseated and tighen splutch down and replaced belt tested and claibrated unti works as designed; ordrng 1 W11239857 (belt CA / VA), used 1 w11239857 (Belt CA / VA) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/22/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and tested operation. unit is running as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/22/2022
cx complaint the unit is not working everytime. checked the unit and found very sensitive interlock switches. also found the inner light not working due to the interlocks failing. tried to remove the unit and noticed how it is installed it needs to be lifted over a trim piece and i do not have very much room to work with. ordering a second tech to resolve the issue. cx understood and said she will feel way more comfortable to wait fro a second tech. tried to call tradecare for approval and was transfered to aig and then the call los connection so we will need to send over for approval. took photos showing the area and space arpund the unit. too tight of a fit for a oven dolley as well. will return once approved for second tech.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/22/2022
installed new hinges / silicone. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sutherland, VA 23885
Chris B.
Job Details: 11/22/2022
Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Potomac, MD 20854
Julian H.
Job Details: 11/22/2022
CX complaint about unit not going to final drain spin put unit on test mode found error F0E5 overload put unit on factory test calibration then tested unit on a normal cycle deep fill & found an issue with water valve no bringing water just buzzing need part CX PIF; ordrng 1 W11220230 (valve)
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Poolesville, MD 20837
Julian H.
Job Details: 11/22/2022
CX complaint about top oven bake dont heat put a cycle on ignitor not responding found no resistance on ignitor replaced with preid tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near York, PA 17403
Bernard M.
Job Details: 11/22/2022
Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charles Town, WV 25414
Ezra M.
Job Details: 11/22/2022
"installed compressor and dryer, leak checked unit with nitrogen and vacuum. no leaks. filled, verified proper amp draw and pressure, unit cooling."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Timonium, MD 21093
Marc M.
Job Details: 11/22/2022
cx complaint unit making noises that last from 10 seconds to 5 minutes. upon arrival unit happend to cycle the icemaker and drop an tray of ice. was able to demonstrate the sounds of ice dropping and the inlet valve filling the icemaker tray. also entered unit into diagnostics and found in test 3 that when the evap fan runs there is a distinct vibration that would be described as unusual. unit will need parts.; ordrng 1 W11578030 (motor evap) and 1 WP67006337 (fan blade)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details: 11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details: 11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/22/2022
cx complaint the unit is shutting down the motor in the high heat mode on timed dry. will work fine in low heat mode. tested in high heat for about thirty minutes and had no issues. issues is either in a motor overheating and opening and then cooling down and running again or due to a drop in house voltage. since i can not duplicate the issue i am ordering a new motor to resolve the issue. if issues persists after repalcing the motor the cx will need to have an electrician take a look at the house electrical. cx agreed. will return once the parts come in.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 1 W10909685 (thermal fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Newport News, VA 23602
Justin W.
Job Details: 11/22/2022
cx complaint buttons not working properly. checked unit to find console cap button cover separating not allowing for contact with ui. replaced and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 11/22/2022
cx complaint is the unit not making ice. cx said he hears IM cycling but it never dumps anything. water dispensor works. temps set to recomended. i was about to start checking temps when the wife came down stairs and said they have a warrenty from lowes. i explained that we were not sent any warrenty info. they said they would contact lowes and have a ticket sent in.
We serviced a
KITCHENAID HOOD
Model KVUB606DSS2
Near Potomac, MD 20854
Julian H.
Job Details: 11/22/2022
CX complaint about unit not working at all found an issue with main control & ui GAVE CX A QUOTE went to replace parts found that control board is fine but ui has a different connector it wont fit see pics remove parts explained CX that we have to reorder parts got furious with a very disrespectfull attitude only option that we have is ordering ui again tried to explained this to her & kept saying why we ordering the same part if doesnt work DONT WANT TO PROCEED; ordrng 1 W11282990 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/22/2022
"replaced damper control, thermistors, gasket. and gear tested unit is working as designed placed data logger in crisper drawer where food has been freezing rescheduled for 11/29/2022 to pick up data logger ; schdld next appmnt for 11/29 TUE !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details: 11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Manassas, VA 20109
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Dryer will not turn On. Ran Service Diagnostics on the unit. Error Codes are F6E1 = Hmi / Acu Communication failure. Dry is getting too hot and killing the board. I advised that the cx have the vents replaced before we return to do install. ( Any questions please check Sd Pictures if any questions. ) ; ordrng 1 W11388040 (CNTRL-ELEC)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/22/2022
"instalkled console , tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Burtonsville, MD 20866
Dustin F.
Job Details: 11/22/2022
"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, DC 20008
Mitchell H.
Job Details: 11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Windsor, MD 21776
Marc M.
Job Details: 11/22/2022
"wrong deli drawer shipped for repair. due to severed and corroded wires in the deli drawer inner door harness the door will be neccessary for repair. will be ordering door W10815669, left side deli drawer.; ordrng 1 W10815669 (deli drawer (left hand))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details: 11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, PA 17517
Drew B.
Job Details: 11/22/2022
"cx complaint that unit is nmaking noise when runnning. i foudn all wheel, motor, rollers belt pulley etc are all correct..i foudn the unot to have a finishing nail on the felt on the inner drum seal making noise when turning.. found removed and no noise now checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Owings, MD 20736
Shane B.
Job Details: 11/22/2022
"cx complaint is the unit making a screaching noise and going off balance. cx said she has tried several times to balanace. issue happens with anything that is not a light load. found F0E7 saved. cleared code, ran service cycle. during spin unit made a screaching noise everytime spin speed increased. i found no oil leaking. belt is loose. marks on the splutch show belt is slipping. ordering belt and marking splutch for use on return so new parts can be installed together. calibrated unit and advised her on loading. suspension feels fine.; ordrng 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 11/22/2022
Cx complaint unit is not working properly inspected unit found water valve making loud rumbling noises while filling removed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lanham, MD 20706
Shawn D.
Job Details: 11/22/2022
"opened system and was full of 134a. replaced compressor drier used coupler from v/s then vacumed unit down and flled to 5.5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/22/2022
CX Complaint is the upper oven not working. Inspected unit and found unit is getting good power but upper oven not wanting to heat found door switch connection loose no allowing upper oven to operate properly. Reseatted and tested unit is now working properly.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Riverdale, MD 20737
Shawn D.
Job Details: 11/22/2022
"cleared ice was starting to get heavy on evap, replaced harness plugged unit back in and started to cool down. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Suffolk, VA 23434
Zachery R.
Job Details: 11/22/2022
"cx complaint fc door not opening and rc door not sealing. checked unit, coem to find fc shelf punctured door liner not allowing door to close, ordering fc door and hinges to complete repair.; ordrng 1 LW10573340 (dor-fip) and 2 WP2183805 (bracket)s and 1 W11178521 (nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details: 11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details: 11/22/2022
per previous diag I attempted to replace the damper. However I found that the part was correctly labeled but was not the correct part. It was a water valve. I am reordering the the damper. I set the return visit for Friday 12/2 PM preference. Will collect the labor on return.; ordrng 1 WPW10594329 (Damper REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Richmond, VA 23222
Jonathon C.
Job Details: 11/22/2022
"replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details: 11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cleona, PA 17042
Justin L.
Job Details: 11/22/2022
"cx complains unit was making a buzzing noise. Was able to access unit to find the unit unplugged, once unit was plugged in it immediatly went into a drain cycle. Was able to cancel drain cycle and access code f0e5 unbalanace error. Calibrated unit as well as did diagnostic component test to verify. Unit works as designed. no further work needed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details: 11/22/2022
Replaced terminal block and power wire tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FH02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/22/2022
CX complaint is the unit isnt heating properly inspected unit and found unit is heating just not maintaining temp found door gasket not sealing and temp sensor misreading ordering temp sensor and gasket; ordrng 1 WPW10269069 (Gasket lower oven) and 1 7430P04460 (Temp sensor)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/22/2022
Replaced and tested part. Unit good to go
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near Reston, VA 20190
Richard B.
Job Details: 11/22/2022
"CX complant. Right side dosent work. Prior diagnosis found unit needs Power module, Installed power module and reassembled and all burners work besides RR. Reorderingg power module , UI and RR burner , Further work needed, RB; ordrng 1 w10857232 (module) and 1 WPW10396549 (hot plate) and 1 WPW10396615 (ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Charlottesville, VA 22903
Eric F.
Job Details: 11/22/2022
"Confirmed cx complaint unit leaking. Found mounting nut on front left top rack broken off of rack mount. Ordering tub nut and track.; ordrng 1 W11545286 (nut, tub) and 1 W11561204 (track, dishrack)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details: 11/22/2022
"cx complaint unit not completing cycles, checked unit, no faults presnt, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
MAYTAG DISHWASHER
Model MDD8000AWS2
Near Washington, DC 20017
Mitchell H.
Job Details: 11/22/2022
cx complaint unit is not draining.. inspected and confirmed. drain pump is humming like its OL. informed cx of pricing on replacement and she just wanted to do service call. cleared water out of tub for her and collected service call. job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Norfolk, VA 23502
Carl A.
Job Details: 11/22/2022
"cx complaint of unit not spinning and not agatingi called techline spoke with Andrew ran diag to find the wash plate not moving from tub, checked under side of unit to find that the drive clutch had failed replaced drive clutch break down as follows 1/W10721967service call break down as follows srivce call 0.00parts 39.91shipping 0.00labor 0.00sub total 39.91tax 2.39grand total 42.30; ordrng 1 W10721967 (Drive Clutch Kit CA /VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/22/2022
"cx complaint unit looses cooling in the RC. Fc builds frost on back wall. today it looks like unit is cooling. took internal temps and found RC was 34 degrees, FC was -3. step 1=01, step 2=01, step 3= evap fan came on and baffle opened. ran step 6 and found bi-metal was showing closed. pulled unit out and test P2 3-7 and found .2 ohms. tested heat element at control P2-3 / P1-2 and found 32.1ohms. ran step 6 again and found the heater did come on. called TL (SR7735111647) TL thinks its a intermitten issue with the fan motor and baffle. he also wants the evap harness ordered just incase unit has a wiring issue. ordering evap harness and will use the damper and fan motor on return visit. please call cx once parts are approved to schedule a return visit.; ordrng 1 W11551372 (evap harness)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/22/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details: 11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details: 11/22/2022
"CX compliant is that the unti is not completing a wash cycle. I found a F6E3 error code. I am orderign 1 control board (W11419171 ), and 1 console control (W11478526). I have set a retun date for 11/30; ordrng 1 W11478526 (console 5 @ tribs) and 1 W11419171 (control board 6 @ tribs) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW
Near Riva, MD 21140
Andrew H.
Job Details: 11/22/2022
"Replaced dishwasher vent, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details: 11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Red Lion, PA 17356
Sal R.
Job Details: 11/22/2022
CX compliant was thatb the unit is not heating correctly. I was able to test sensor probe at tghe control and found it to be a200 OHMS's . I inspected the broil and bake elements and found good continuity. I set the bake to 350 and took temp readings with a thermacoupling. I found the unti to reach temps in less then 10 min. I did calibrated the unti up 20 degrees based on my temp readings. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Annapolis, MD 21401
Andrew H.
Job Details: 11/22/2022
"Cx stated yesterday unit completely shut down with clothes and water in tub, drained water. Replaced control, pulled out unit, found pump harness wires came out of drain pump connector. Replaced harness, unit is functioning properly."
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details: 11/22/2022
4 pm they leave no one here to move stuff unit trapped behind stuff; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.