We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT TUMBLING FOUND MOTOR FAULTY NEW MOTOR AND BLOWER NEEDED; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/22/2022
"cx complaint unit looses cooling in the RC. Fc builds frost on back wall. today it looks like unit is cooling. took internal temps and found RC was 34 degrees, FC was -3. step 1=01, step 2=01, step 3= evap fan came on and baffle opened. ran step 6 and found bi-metal was showing closed. pulled unit out and test P2 3-7 and found .2 ohms. tested heat element at control P2-3 / P1-2 and found 32.1ohms. ran step 6 again and found the heater did come on. called TL (SR7735111647) TL thinks its a intermitten issue with the fan motor and baffle. he also wants the evap harness ordered just incase unit has a wiring issue. ordering evap harness and will use the damper and fan motor on return visit. please call cx once parts are approved to schedule a return visit.; ordrng 1 W11551372 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool. Tested and verified complaint. Compressor not running. Run windings are 10, 6 and 5. 120vac into start device. Not even trying to start. Ordering start device and capacitor. Cannot reschedule due to NW part.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay)"
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Rockville, MD 20854
Roberto I.
Job Details:
11/22/2022
"Cx complaint oven not turning on, gasket on upper oven out of place.Confirmed gasket out of place on ghe bottom, found 3 clips out from the holes. Properly re-installed gasket. Confirmed no display. No dc voltage sent to the console. Powwer supply ok but no neutral to both J8 on the appliance managers. connected temporarily the neutral to the ground, the oven turned on. Cx needs an electrician to solve the neutral issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
"Cx complaint unit will not drain insp unit found f9e1 long drain code also found f8e3 amount of water code ran unit threw test mode unable to duplicate cx complaint ran unit threw test mode twice then filled and drain unit on bulky cycle ; ordrng 1 W11374900 (Encoder), ordrd 1 W11428994 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Montclair, VA 22025
Carl R.
Job Details:
11/22/2022
"Cx complaint is Water not filling to appropriate height level when in auto sense or deep wash (out of even after recent monthly clean wash. Fills to basically same level both times not even enough to spread detergent around. Only fills all the way up when on clean wash. Filling water to appropriate level When water is filling. Called tech support to verify proper water level. No fault codes found in unit. Put soil on heavy, water level on deep fill. And set to bulky. , unit filled like it should. No problems found. Unit working properly.."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
"Cx complaint of damaged terminal. Did confirm and replaced terminal and unit is now as designed; ordrng 1 279320 (Terminal kit), used 1 279320 (Terminal kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
Cx complaint about extension for bail arm keep falling off inspected & still in good conditions attched to bail arm & secured it with zipties from toolbag 7 working
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, MD 21207
Keith H.
Job Details:
11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX stated whirlpool bought out fridge , Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Smyrna, DE 19977
Andrew W.
Job Details:
11/22/2022
"Per prior diagnosis, replaced strike. tested and unit is now working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bumpass, VA
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit Found a break at the seam plastic and the metal of the wash basket cx states it had tore a shirt which got stuck on the break ordering new inner wash basket ; ordrng 1 W11513243 (Inner wash basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
Cx complaint is the unit is not making ice. Replaced fill tube heater and ice maker. Ran test 45. Ice maker filled with water. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lorton, VA 22079
Christian C.
Job Details:
11/22/2022
Cx complaint unit leaks from the bottom right side of unit. Inspected both evaps no signs of clogged drain or frozen water. Checked drain tube and it is clogged with debris. Installed new drain tube. Checked tube from liner no debris. Unit is working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details:
11/22/2022
4 pm they leave no one here to move stuff unit trapped behind stuff; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/22/2022
cx complaint is freezer light out inpsecte dunit found light blown. ordeirn new light; ordrng 1 W11518235 (light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
spoke with customer informed both doors have been replaced and everything has been working since last vist opened door labeled refrig door and found outter oven door inside box customer isnt having and issuses with oven door returning door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/22/2022
CX complaint unit not cooling waiting for customer to arrive after calling office. Once customer arrived. He had stated hes just gonna go buy a new unit because of the holiday. CX cancel appointment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/22/2022
CX complaint unit not cooling waiting for customer to arrive after calling office. Once customer arrived. He had stated hes just gonna go buy a new unit because of the holiday. CX cancel appointment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
unit needs water vavle and control with vent motor .; ordrng 1 W11462458 (control) and 1 W11416460 (vent motor) and 1 W11434044 (water water vavle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Customer complaint is that the unit is not cooling properly. Found a heavy frost pattern on the evaporator. Customer has been defrosting the unit periodically on their own. Thermistor encased in ice tested at 36K (-14F) and slowly dropping. Defrost circuit tested in diagnostics. Element is only pulling 1.5A, expected closer to 4A. Ordering element. Evaporator steamed to assist defrost cycle and thermistor replaced.; ordrng 1 W11546610 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/22/2022
"Services not allowed after 6pm, the security didn't let me in. Called cx and rescheduled for 12/2/22; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace both spray arms and thermistat as per previous tech. tested unit and found unit nown heat drys. unit checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pasadena, MD 21122
Andrew H.
Job Details:
11/22/2022
"Cx complaint is unit has long wash times up to 3 hours. Inspected unit found unit had no error codes. Ran test cycle, after it filled with water, control powered down but had led light on back of control. Drained water out, ran test cycle again, unit began to agitate and shut down again with water left in tub, drained water again, determined unit has bad programming. Ordering control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS7
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/22/2022
"cx complaint no cool, checked unit, unit only has .1 amp draw. gasket is defective as well as power cord, spoke with AR, ordering ss components, gasket and harness to complete repair.; ordrng 1 W10507884 (compressor) and 1 W11536253 (evap) and 1 W11563716 (harness) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/22/2022
"Cx complaint consistent water leak from the back.Inspected unit, found externel drain hose disconnected from the internal hose. Looks like the clamp was out place and the hose popped out. TReconnected hose and ran a test cycle. the unit worked as designed and didn't leak. Cx had some damaged to the ceiling below the washer, the builder is taking care of."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
11/22/2022
"replaced compressor and drier, pressurized nitrogen to 140 psi, vacuumed 20 min, charged, verrified low pressure at -5 ' hg, unit working as designed.; ordrng 1 876765 (mtg kit LR/VS), used 1 876765 (kit LR/VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Ezra M.
Job Details:
11/22/2022
"noise during cycle. found motor failing, noise coming from motor.; ordrng 1 W11283592 (motor-drve cbe)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, DE 19904
Andrew W.
Job Details:
11/22/2022
Cx complaint is no hot water. tested and verified complaint. found hot water valve was shut completely. cx stated they had and F8E1 long fill no fill error. opening the hot water and testing the unit corrected this error. also found loose change in the wash plate. removed loose change. unit is now working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/22/2022
"cx complaint water leaking from control panel. checked unit, come to find defective cold water valve, ordering valve to complete repair.; ordrng 1 W11210459 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/22/2022
Cx has a unit that needs the upgraded element. Installed new heater and the unit shall heat and not elak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"cx complaint physical damage to unit, checked unit, no damage to ss lines, straightened rear panel, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near McLean, VA 22102
Emmanuel R.
Job Details:
11/22/2022
"Replaced LH fridge door, freezer door and both rails, Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not washing dishes no more, inspected unit, motor makes a clicking noise, connection cks ok, faulty motor, replaced sump motor assy, i ran normal cycle and unit working ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/22/2022
"the client complains that the unit shakes too much on spin, inspected unit, drum, spring and shocks are fine, the unit is uneven, so i level it and now the unit is working"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Waldorf, MD 20603
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit has long dry times. I inspected the unit to confirm the complaint. I found no error codes. I ran the unit and it tumbles and has heat. However the airflow is pretty low. I removed the duct line and the airflow was fine. The homes duct line needs to be cleared and reducing the duct length from the unit to the wall will help as well. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/22/2022
not filling with water. ordering control and valves; ordrng 1 W11626074 (control) and 1 W11513255 (valve assy)
We serviced a
KITCHENAID OVEN
Model KSIB900ESS1
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
replaced bake element. tested unit. unit finished preheating to 400. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WEE515SALW2
Near Portsmouth, VA 23701
Zachery R.
Job Details:
11/22/2022
"cx complaint defective cooktop, verified issue, ordering cooktop to complete repair.; ordrng 1 W11523818 (cooktop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Edgewater, MD 21037
Alexander D.
Job Details:
11/22/2022
replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20175
Ken M.
Job Details:
11/22/2022
Cover and spray arm replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS
Near Centreville, VA 20120
Demonte S.
Job Details:
11/22/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator Right Door is clicking really bad after last technician adjusted the door. Check the lower hinge to the refrigerator on the right side. Found that door grommet is cracked inside the door so every time you open the door is making a clicking / crunching sound. Any questions please check Sd Pictures. Ordering the Right Hinge and Door Coupler. ( Cx also has to much weight on the right door. ); ordrng 1 W11240748 (HINGE-DOOR) and 1 WPW10505294 (Whirlpool Coupler, Door)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
latch and springs w11646238 kit called tec line because there was no damage to door or ralls they want the inner door with latches and springs rplaced and he said ther is a service pointer comming out for this problem but part is not avable now should be a few days sr#7735107245; ordrng 1 w11646238 (kit) and 1 W11315618 (drawer)
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Cx stated F8E0 error code inspected tested and verified cx complaint found blower motors defective getting 136 ohms at board at P5-1 and P6-3 should be at 103 per tech sheet. Gave cx quote for repair cx accepted paid service call and part by CC labor due upon return. Ordered motor and resched cx for 12/1/22; ordrng 1 W11107275 (Cooling fan)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Windsor, VA 23487
Anthony D.
Job Details:
11/22/2022
cx complaint broil element not working checked unit to find harness for broil element arced to cabinent replaced harness element still does not work ohmed element and element read open indicating bad element ordering broil element to complete repair; ordrng 1 WPW10583047 (broil element)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Silver Spring, MD 20901
Dustin F.
Job Details:
11/22/2022
"Replaced Drain pump, control, and clutch per previous tech. Calibrated then tested unit, after testing confirmed no leaks present. unit now working as intended."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
installed control panel and new door due to defcts in chroem
We serviced a
MAYTAG RANGE
Model MER6600FW5
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/22/2022
cx complaint is the cooktop not working like she wants. things burn when set to low. i turned LF burner on low and it stayed on constantly. it did not cycle at all. replaced switch with preIDed part and restored power. tetsed element and it now cycles on and off properly. unit is workign as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS01
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint MW+O F2E1 error code. Verified error code. CX states they can reset breaker & unit works again but error is becoming more frequent. MW light is not working. F6E0 error code date stamp 1/05/18 - - - unit manufactured 01/10/2019 > JJ.; ordrng 1 W11428561 (Consoel SS) and 1 W11356990 (Harness com) and 1 W11261165 (Apl Mgr OVEN Copernicus) and 1 W11238401 (transformr) and 1 W10886919 (bump MW cavity) and 1 W11110951 (MW Apl Mgr)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
Arr at Cx and Cx anwered door and stated they tryed canceing appt. Cancel appt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Aldie, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/22/2022
cx complaint oven not working - checked unit found F1E0 (internal board failure) - verify L1/L2/N to control - contol not operating - exparts; ordrng 1 W11528352 (control board)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
cx complaint unit has a co leak.had fore dept confiem.will need a co meter and gas track to report finding to whirlpool; ordrng 1 co meter and 1 gas track
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Arlington, VA 22205
Emmanuel R.
Job Details:
11/22/2022
"Upon arrival to replace the tub for this DW, we found that the tub was delivered to the wrong address. The address on file is correct but somehow it never made it to the customer. Reordering tub. Please lets make sure the third tub goes to the correct address and its not damaged, customer is not happy.; ordrng 1 W11409865 (tub)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"replaced gearcase and rotor. ran calibration and autotest, not shifting to agitate now. found slider getting stuck. replaced slider and its agitating now but making loud thumping noise now. tried everything i could to get noise to stop but nothing is fixing it. sounds like its coming from agitator itself, doesnt make noise without agitator on. only other thing it could be would be defective gearcase and there is a little play in the new one. ordering agitator, gearcase, slider and clutch. call cx to schedule 2ct return visit once we have eta on parts; ordrng 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL WASHER
Model WED5100HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Found wire backed out on heater relay connector. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Catonsville, MD 21228
Robert L.
Job Details:
11/22/2022
"installed new motor, upper harness, motor relay and main contorl, recalibrated, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, VA 23874
Zachery R.
Job Details:
11/22/2022
"cx complaint light nonresponsive, checked unit, acu constantly sending 123vac to light, ordering acu to complete repair.; ordrng 1 W11552018 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Israel R.
Job Details:
11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details:
11/22/2022
"CX compliant is that the unti is not completing a wash cycle. I found a F6E3 error code. I am orderign 1 control board (W11419171 ), and 1 console control (W11478526). I have set a retun date for 11/30; ordrng 1 W11478526 (console 5 @ tribs) and 1 W11419171 (control board 6 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Waldorf, MD 20601
Robert A.
Job Details:
11/22/2022
I came to install the part and found the tub has a large dent on the lower left side of the unit. A new tub needs to be ordered for the return visit. I'm ordering a new tub for the return visit.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit giving f6e1 and f3e0 code. unit getting 120/120/240vac at terminal . both bake and element at 23ohms and 19ohms .. at roon temp, the temp sensor was 1070ohms.. getting 2.4vdc.. unit needs control .. called pwh, part is fbo.. left qoute w/ cx.. i did clear error and tested unit .. unit heated to 350 and was cycling .. IF CX CALLS BACK W11528249 CONTROL NEEDED"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/22/2022
replaced led module as per s191 tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/22/2022
Replaced fan and control unit tested and is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint door not closing, checked unit, tried bending hinges to porper position, no luck. ordering hinges to complete repair.; ordrng 2 W11551301 (hinge)s and 2 W11568982 (inner hinge)s"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new idler and tested and there was no longer any noise. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
cx complaint rc ceiling lights and fz light out. inspected unit and verified complaint. found rc ceiling lights still flickering a little but fz light out. replaced fz led with updated triple point led. tested unit. all lights now working at full brightness. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV5
Near Port Deposit, MD 21904
Alexander W.
Job Details:
11/22/2022
Cx stated unit popped and smoke poured out vent inspected tested and verified cx complaint found Diode defective caused cap and mag defective as well. Order cap mag and Diane Cannot resched at this time due to SO parts. ; ordrng 1 W10754299 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
Emmanuel R.
Job Details:
11/22/2022
"Cs unit doesnt want to start a cycle after you hit the start button, confirmed complaint. found error codes F5e1 lid switch , f7e5 shifter fault, f0e2 over suds . I replaced actuator , unit didnt want to shift in diagnostic mode. Also found the lid lock is not responding at all and in tested 9 it wont lock the lid. Odering lid latch , comntrol is working ok but returning with it incase needed.; ordrng 1 W10404050 (lid lock)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/22/2022
There is no room. This will need two technicians to install the Control Board. Please see Sd Pictures. Talked with office about this issue. ; O-emld tckt
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/22/2022
"replaced bushing and closer, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new idler and tested and there was no longer any noise. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/22/2022
"the client complains that the unit shakes too much on spin, inspected unit, drum, spring and shocks are fine, the unit is uneven, so i level it and now the unit is working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details:
11/22/2022
cx complaint is the unit not dispensing ice correctly since last repair. i found the ice glide is missing. replaced with preIDed part and tested. unit dispensed ice without missing the cup. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Richmond, VA 23222
Jonathon C.
Job Details:
11/22/2022
"replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/22/2022
cx complaint the unit is not working everytime. checked the unit and found very sensitive interlock switches. also found the inner light not working due to the interlocks failing. tried to remove the unit and noticed how it is installed it needs to be lifted over a trim piece and i do not have very much room to work with. ordering a second tech to resolve the issue. cx understood and said she will feel way more comfortable to wait fro a second tech. tried to call tradecare for approval and was transfered to aig and then the call los connection so we will need to send over for approval. took photos showing the area and space arpund the unit. too tight of a fit for a oven dolley as well. will return once approved for second tech.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details:
11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
CX complaint: no bake or broil and burning smell. Tested and verified complaint. I found the main harness red wires connected to term block overheated. The thicker red wire is burnt too far up to be able to use the connectors. Ordering main harness and terminal block. Cannot reschedule due to SO part; ordrng 1 WPW10245259 (block-term) and 1 W11553447 (main harness)
We serviced a
WHIRLPOOL RANGE
Model GW399LXUQ07
Near Takoma Park, MD 20912
Dustin F.
Job Details:
11/22/2022
"Replaced Control and switch membrane, Tested unit, unit now works as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)