We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20854
Julian H.
Job Details: 06/27/2022
replaced heater per service pointer w11540964S17304 covers P&L
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/27/2022
"Cx complains about a broken part. cks unit,t he manifold braket is broken... order part; ordrng 1 w11545334 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details: 06/27/2022
"CX complaint is that the unti is making a loud metalic grinding noise. I was able to enter diag mode and found no error code stored in diag. I ran a auto test and mauel test 3 High &low Spin, heavey & gental agitation. I was not able to recreat the grinding noise. Per Technical Service Pointer #: W11520474 , I am ordering 1 control board (W11170319). Once the part is avalible , please have someone form the office call ot set a return date.; ordrng 1 W11170319 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Stafford, VA 22556
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit found error for temp sensor ordering the harness lower to fix issue also reordering the temperature sensor as needed. Qouted 115.49 cx paid by CC; ordrng 1 W10746378 (harness) and 1 WPW10467289 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/27/2022
replace filter housing per prior diagnosis. installed new filter and tested unit. no leaks were found and water dispensed as designed. unit is working as designed. cx paid remaining balance. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frankford, DE 19945
Michael E.
Job Details: 06/27/2022
Replaced left track as per previous diagnosis. Tested unit and it is now working properly. I could not locate CX after service to get a signature. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB1
Near Bowie, MD 20720
Dustin F.
Job Details: 06/27/2022
"CX complaint: dishwasher wont drainBEfore My Arrival, CX had another service person Remove the Kick plate and 'work on the Unit' Disconnected Grey and black/blue wire from Drain Pump, then tested for continuity. Found between the connectors theres NO continuity, meaning the unit has a bad Drain Pump. Also found a slow leak under the front left side of the unit. AFter Quoting the CX for the Drain Pump Replacment and showing the CX the slow leak, CX wants to replace the unit rather then repair the unit. Charging CX $120.00 via card"
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Pikesville, MD 21208
Justin S.
Job Details: 06/27/2022
the unit is not making any noise. replaced the fascia and tested. the unit is now spinning blowing and heating. the unit is making noise on start up and shut down. ran the diagnostic cycle and the unit is good.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HCO
Near Kinston, NC 28501
Ronnie B.
Job Details: 06/27/2022
"removed and replaced lid lock, strike, bezel, and control. calibrated, tested, unit is working as designed. Console not needed, sending back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kinston, NC 28504
Ronnie B.
Job Details: 06/27/2022
"cx complaint of unit not making ice and is leaking onto the floor. checked unit and no water in ice maker mold. ran harvest and completed harvest but no water came out into ice maker, but water is on floor. pulled unit and checked valve and found water line not seated correctly causing water to spray out of connection instead of into ice maker. Properly seated water line into water valve, ran harvest and fill again, completed harvest and filled, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Beaufort, NC 28516
Branden R.
Job Details: 06/27/2022
"came out to replace hinge , replace hinge on unit and tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 06/27/2022
tested unit found unit had a shorted control and no signal being recieved from the lid switch replaced control and ordered switch; ordrng 1 W11394572 (switch)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/27/2022
installed pressure switch tested and working collected LABOR thru office
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/27/2022
CX complaint about ice is clumping followed troubleshooter found gasket on door not sealing properly as well chute and door icemaker getting stuck on dumpig position causing to get water on bin left it off for now will need parts; ordrng 1 W11448633 (chute) and 1 W11189145 (door-ice) and 2 W11227369 (gasket)s and 1 W11557001 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Baltimore, MD 21208
Justin S.
Job Details: 06/27/2022
cx says the unit is dispensing water still but not making ice. cx says the unit did make ice for a couple weeks after the first repair. found the ice maker has the fins pointing down when i arrived. the new ice maker didnt come with a harness and the new ice maker wont fit with the old harness. cx asked me to leave the ice maker out until the new part arrives so the part can be checked with the tech installing; ordrng 1 D7824706Q (ice maker)
We serviced a
WHIRLPOOL OVEN
Model KEBI100VBL1
Near Silver Spring, MD 20910
Roberto I.
Job Details: 06/27/2022
"CX complaint bake not working, broil ok.Confirmed complaint, found open bake element. Replced element using pre id. Unit tested ok."
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX00
Near Great Falls, VA 22066
Richard B.
Job Details: 06/27/2022
"CX complant. Ice maker making noise, Inspected unit and found cubes in bin at thermister level measuring aproximetly 3/8in thick. Get rid of some ice and ice maker cycled , Pumped water over evap and started producing ice sheet , Once ice sheet harvested and slid to grid the measurment of ice was 5/8in thick. . In stock , further work needed , Ordering valve for inlet. Further work needed. RB; ordrng 1 W10897719 (valve)"
We serviced a
AMANA RANGE
Model AGG222VDW4
Near Harrisburg, PA 17104
Marc M.
Job Details: 06/27/2022
cx complaint knobs are extremely hot to touch when oven is in cycle. inspected unit and found that the door hinges were not fully inserted into the higne receivers and causing the door to sit unevenly. was able to correct door hinges so that the door now shuts completely and heat does not exscape to overheat the knobs.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near ,
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit found unit is heating normally heats to 385 high and 318 low averaging 351 degrees F cx states some recipes do not come out properly educated cx on heating and energy saver usage and how the unit cycles unit is working as designed. Cx understood and educated cx on proper use and care tips
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near ,
Michael E.
Job Details: 06/27/2022
"CX complaint: front left burner intermitantly lighting. Tested and verified complaint. Ignitor is sparking but having trouble igniting. I replaced the ignitor, tested and still having trouble lighting. I found the orfice in it is a 97 but should be 114 by the literature. I checked the right front and it is also 97. There should only have been 1 97L orfice. Original kit may have had 2 97L orfices instead of 1 and 1 114L. Ordering conversion kit. Scheduled next visit for 7/7 anytime; ordrng 1 WPW10591270 (spud orfce)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Fenwick Island, DE 19944
Andrew W.
Job Details: 06/27/2022
"cx complaint is unit not working, not washing. tested and verified complaint. after troubleshooting found F4E3 error code, which pertains to the motor. ohmed the motor and got 9 ohms resistance, normal range is 15-60 ohms. quoted cx for cost of repair for motor and cx agreed to repair. replaced motor and tested unit. unit is working as designed. cx paid full visit by cc of $372.65. verified cx email. job complete"
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, DE 19975
Andrew W.
Job Details: 06/27/2022
Cx complaint is unit making humming noise from front burners. tested and inspected and verified complaint. per prior techs diagnosis replaced manifold. tested unit and unit still made sound when more than one burner is being used at the same time. the front right and left burners have uneven flames despite being properly seated. Adjusted flames and they were still uneven. order burner heads to correct this issue. while investigating other sources of the noise occuring cx stated that the gas pressure has been tested 2 times and both times the LP measured below the minimum range of 11-14 inch WC. first reading was 8 and 2nd was 10. possible there is a gas pressure issue coming into the unit as the source of the sound. rescheduled with cx to replace burner heads on 7/1 AM requested.; ordrng 2 W11435630 (burner head)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near ,
Ezra M.
Job Details: 06/27/2022
"not drying fully, top rack not working properly and stop on top right not staying in. stop not clipping in place due to excess plastic from molding not allowing to clip properly. shaved to correct shape, reinstalled, locking in properly. top rack also squeaking when moving in and out, tried reinstalling dishwasher, unit is at the end of the cabinets and the left wall it's mounted to isn't secured properly, moving, allowing excessive movement in side wall of unit. advised cust to have installation fixed."
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Rosedale, MD 21237
Alexander D.
Job Details: 06/27/2022
"cx complaint unit making grinding noise. inspected unit and verified complaint. no noise if i take drum out so motor and blower are good. found black rubber dust around rollers and theyre not spinning freely. also noticed idler spins good but has black marks on it and make rattling noise when spinning. noticed rear bulkhead worn a little but looks good still. replaced rollers and idler from v/s. tested unit. sounds betted but still rattling a little. ordering roller shafts and 2 more rollers in case needed, may need rear bulkhead if that doesnt fix it. call cx to schedule return visit once we have eta on parts.; ordrng 1 WPW10359270 (drum roller shaft) and 1 WPW10359269 (drum roller shaft) and 2 WPW10314173 (roller)s and 1 WP691366 (idler(AD v/s)), used 1 WP691366 (idler) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Baltimore, MD 21225
Eric W.
Job Details: 06/27/2022
cx complant of unit not comming on inspected unit found when pushing start only the lid lock light blinks installed new lid lock and tested unit now works proeprly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Rosedale, MD 21237
Alexander D.
Job Details: 06/27/2022
cx complaint chrome on lid peeling off. inspected unit and verified complaint. cx doesnt have pop but actual good issue date keeps unit within 30day cosmetic warranty. cx will try to have pop on return visit. ordering lid. call cx to schedule return visit once we have eta on part; ordrng 1 W11470212 (lid)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20009
Shawn D.
Job Details: 06/27/2022
cx complaint unit is leaking inspected unit then checked heater and bushing is gone all is left is rubber. motor has rust on top of it from leaking. i didnt run unit and have it leak so unit might need a control but seems fine. ordering heater and sump assem for return Special Project code S17304 covers parts and labor for repair; ordrng 1 W11416362 (pump and motor) and 1 W11537778 (heater) and 1 W11410062 (control incase)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near ,
Michael E.
Job Details: 06/27/2022
"CX complaint: leaking in front. Tested and verified complaint. I found a piece of foam in the drain tube. Cleared foam, defrosted drip pan, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Monrovia, MD 21770
Ricky E.
Job Details: 06/27/2022
"installed part and verified no leaks and the sump infunctional, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Ijamsville, MD 21754
Ricky E.
Job Details: 06/27/2022
"customer statled that the units lights are out and that the unit will sometimes stop making ice and water, and will start to get warm.. verified lamp issue in the fzr section, but the unit was functioning normally otherwise.. the fzr led is out and is fully covered for repair under the s-code...; ordrng 1 W11601311 (fzr led)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near ,
Ezra M.
Job Details: 06/27/2022
"not cooling. compressor and fans running, compressor pulling .27 amps. large pool of oil on floor under back right side of unit. found unit leaking from evaporator, compressor hot to touch. ordering compressor and evaporator; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (5/4 Nr Ms 00 (heat Loop To Drier)) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00 (suction Tube To Compressor)) and 1 W11504431 (7/5 Nr Ms 00 (discharge Tube To Compressor)) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (process stub) and 1 W11482309 (condenser) and 1 W11506623 (5 Nk Ms 00 (d)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/27/2022
CX Complaint is the lid isnt locking. Inspected unit and found the lid latch has failed and isnt allowing washer to lock lid. Ordering Latch; ordrng 1 W11457841 (Latch)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near West Springfield, VA 22152
Robert W.
Job Details: 06/27/2022
Replaced regulator and turned gas on and how no gas smell coming from regulator area then tested cooktop and bake and broil a few times no gas smell coming from unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Burke, VA 22015
Robert W.
Job Details: 06/27/2022
"Cx complaint is the unit isnt making ICE. Inspected unit and found the unit is getting good power tested ice level sensor and found the sensor is is reading but slow, Found error code for IM E5 thermistor is mis reading, ran harvest test and IM is cycling. Unit is cooling properly replaced IM and cycled power and tested unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Pikesville, MD 21208
Justin S.
Job Details: 06/27/2022
the cx says the lights went out to the unit. says the freezer light started going out first. the unit is illuminating either section lighting. replaced the freezer led and no change. when i removed the refrigerator light all the lights then came on. the unit is turning the lights on and off now ever time the its tested. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Berlin, MD 21811
Michael E.
Job Details: 06/27/2022
CX complainty: knob not going all the way on and baffle underneath dented during install. Inspected and verified complaint. I found the knob has a defect and will not go all the way on the post. Also the baffle under the bake burner was bent. I documented both of these in pics. Ordering knob and baffle. Cannot reschedule due to lack of signal for phone and internet. CX may be returning this unit and i asked her to contact us if this unit goes back.; ordrng 1 W10670197 (baffle-btm) and 1 WPW10614598 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXVS03
Near Colonial Heights, VA 23834
Chris B.
Job Details: 06/27/2022
cx complaint unit will not dispence water inpecetd unit found bracket that holds microswitch is broken and no longer able to hold switch ordering control bracket collected 120sc 110 labor 15 ship .90 tax 14.92 part total 260.82; ordrng 1 WP2180226 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lebanon, PA 17042
Fred G.
Job Details: 06/27/2022
"cx complaint unit stopped cooling. inspected unit and removed evap cover to find no frost pattern at all. I found the evap fan, compressor, condenser fan all are running. ohmed compressor and found 6.6, 7.7, 14.3 ohms. compressor was hot to the touch. tried a known good start devise, unit performed the same. called TC (SR7733934089) due to compressor and evap being back order with no ETA. had the parts exparted. compressor and evap are being shipped to the store. po will be the cx #. please call and reschedule cx once parts are in.; ordrng 1 W11574734 (compressor) and 1 W11598434 (evap) and 1 W11109499 (drier-tube) and 1 W11506635 (process stub) and 1 W11506620 (8 Nk Al 00) and 1 W11504450 (4/1.8 Nr Ms 00) and 1 W11504447 (5/1.8 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/27/2022
"Replaced part, dispenser teated ok. Instructed cx to push the paddle all the way in order to avoid door to partially open and ice to get stuck in the chute."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Greater Landover, MD 20785
Mitchell H.
Job Details: 06/27/2022
cx complaint unit is not working. said plumber thinks its a valve. got to unit and found unit not doing anything. just turns on and sits there. common control issue. unit is stacked and would need 2nd tech to reschedule. the cx just moved into this apartment less than a month ago but unit is just over a year old by 6 months. informed her there would need to be payment to get it all ordered or some sort of authorization for the unit. she understood and is going to get with the building and possibly whirlpool to either provide a POP stating its under a year or a aauth code from whirlpool. informed her if she cant get either then they need to pay. she understood. order W11574590 and keep valve on for retun visit whenever we get some sort of payment; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Owings Mills, MD 21117
Justin S.
Job Details: 06/27/2022
cx says the unit is not cooling very good again. found the refrigerator evaporator is completely frosted over again. Technical Service Pointer #: W11512766 deals with this issue. the door gasket is sealing good. called techline and spoke with a travis. he says replace the ui defrost the unit and run test 4 to verify the 3 way valve closes in step 5. file number 7733970551; ordrng 1 W11467018 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/27/2022
dent in freezer door new construction for pulte homes; ordrng 1 W11436967 (freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Fruitland, MD 21826
Michael E.
Job Details: 06/27/2022
"CX complaint: door gasket coming out of place. Tested and verified complaintg. I found a wheel on the left adjuster is not staying locked onto adjuster and as a result, the track is moving over and knocking the gasket out of place. Ordewring adjusters and marking gasket for return visit. Scheduled repaiur visit for 7/5 AM; ordrng 1 W10712395 (adjuster)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near York, PA 17406
Sal R.
Job Details: 06/27/2022
CX complai t was that the tuni would not making chimes. I found that the same harness as the previiouse tech found was again loose in the connecteor. I securly re attatched the harness to the control and unit now test good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Richmond, VA 23234
John P.
Job Details: 06/27/2022
"CX complaint unit not working checked unit found error code f2e2 f2e1, checked ui found ui unresponsive on some keys some of the time, ordering UI; ordrng 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 06/27/2022
"tested unit found unit has leak in the fresh food evap coil , ordered evap coil,compressor is a bit noisey; ordrng 1 W11492867 (evap coil)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Washington, DC 20015
Samuel R.
Job Details: 06/27/2022
cx complaint unit is not working.inspected unit and could confirm cx complaint.found unit to get 120v.found cponsole to have failed.replaced console and tested unit.unit is now working properly.console is covered under entitlments
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/27/2022
Cx complaint unit heating element update. Inspected unit this unit already has the new element needed educated cx on proper use and care tips unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/27/2022
CX complaint about unit not cooling properly she states that other company told her that was a sealed sys issue checked temps on arrival FC10* then went to check temp on RC and found evap frosting over found svc point W11092686 Rev Gs code for labor S16360 pan bowing up evap cover tabs broken need to optimized thermistor switch defrost to every 8hr rais temp on RC to help with defrost CX MUST DEFROST UNIT 48 HRS PRIOR; ordrng 1 W11457241 (drain pan kit) and 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 06/27/2022
"CX complaint is unit still not cooling right. FC not working. Inspected and verified complaint. Pulled evap cover and only bottom 3 rungs had a frost patter. Compressor was running checked pressure and low side was in a 15in vac. Evacuated ref and cut cap tube to drier and checked with nitrogen and had air coming out. Replaced uv drier from VS. Vac'd unit down to 30in for 15 mins. Vac held after gauges closed. Filled with 68grams of R600. Plugged unit in and compressor now turns on and then off withini 10secs. Unplugged unit to allow pressure to equalize. Spoke to Leon at WPTL(SR#7733975512). Ordering compressor, evaporator.; ordrng 1 WPW10143759 (dryer) and 1 W11370574 (compressor) and 1 W11546692 (evaporator) and 3 W11506635 (coupler)s, used 1 WPW10143759 (uv drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20036
David J.
Job Details: 06/27/2022
Wrong part spoke with customer and let them know. Told them to call the office if they have questions. ; ordrng 1 W11394622 (Evap) and 1 Sealedsystemtech (Sealed system tech)
We serviced a
MAYTAG DRYER
Model LDE8604ACE
Near Washington, DC 20008
Samuel R.
Job Details: 06/27/2022
cx complaint unit is making loud squealing noise.inspected unit and could confirm complaint.unit has worn out drum roller.also advised cx that it would be best to replace idelr and belt due to age.cx paid in full WPY312959 100 tribles; ordrng 1 WPY312959 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Wilmington, DE 19808
Alexander W.
Job Details: 06/27/2022
"CX stated unit was loosing cooling seemed like compressor was still on and they just heard clicking and it shut off. Inspected tested and verified cx complaint found UI dead not coming on at all checked voltage and found Control only sending 4VDC found main control defective. Gave CX qoute for new control and CX accepted installed new control from pre-id parts tested unit, unit is now operating as desgined job is complete. CX paid in full"
We serviced a
WHIRLPOOL RANGE
Model WCI55US0JB00
Near Hockessin, DE 19707
Alexander W.
Job Details: 06/27/2022
CX stated unit is working but there is no adjustment in cook top only works on boost 2 and 6 inspected tested and verified cx complaint found Module assembly defective. ordering module assembly and harnesses just in case cannot resched at this time due to SO parts.; ordrng 1 W11495312 (module assembly) and 1 W11249830 (com harness) and 1 W11347982 (jumper)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM00
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/27/2022
cx complaint unit cut off and defrosted food in freezer then came back on the next day and has been working since. inspected unit and found no dye anywhere and found ice in bin and temps normal at 38 and 2. compressor on and running. not too hot. put into test mode and compressor turned off and back on again fine. all fans working. if there is an issue with this fridge its more than likely a intermittent control issue or intermittent compressor issue. informed cx of this and he said he was gonna take the next 30 days befire time runs out to decide if he wants to replace control or not. completing ticket for now and if he calls back order WPW10226427 for return
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Baltimore, MD 21224
Alexander D.
Job Details: 06/27/2022
"while servicing cx range that was purchased in 2020, asked cx if dishwasher was bought at same time, it was. asked to inspect unit, cx said ok. found serial# in range of Technical Service Pointer #: W11540964 for heater replacement and still has brass colored bushings. replaced heater, tested, no leaks. unit is now working properly. Special Project code S17304 to cover parts and labor"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/27/2022
customer complaint bezels coming off and also the lettering and when the blower is on sucks down the flame discolored on panel near burner heads damage to cook top from flame being pulled over when vent in use burner caps pitting; ordrng 1 #W11106057 (restricter plate) and 1 W11579391 (burner caps) and 5 W11240529 (bezels)s and 1 W11051498 (cook top)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bluemont, VA 20135
Ezra M.
Job Details: 06/27/2022
"out of balance errors on heavy duty and bulky cycles. unit storing errors f0e3, f0e5, f0e7, f1e2 and f6e3. passes diag cycle normally. ordering control and motor.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W10734521 (slider)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Columbia, MD 21045
Robert L.
Job Details: 06/27/2022
"wrong color console ordered, found corrosion on connector to control and tons of run marks on inside of door, reordering console in black and insulation, will use control on return,; ordrng 1 W10902370 (panel-cntl) and 1 W11126003 (pad-ins)"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/27/2022
installed pressure switch tested and working collected remaining repair balance
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Elkridge, MD 21075
Robert L.
Job Details: 06/27/2022
"installed transmission per previous, recalibrated and tested all ops ok, collected labor visa cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/27/2022
i would order ice maker and valve to be sent back out with .; ordrng 1 W11546935 (icemaker) and 1 W11546685 (valve)
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Elkridge, MD 21075
Robert L.
Job Details: 06/27/2022
"cx complaints cx was woken up by noise from the washer, all lights off lid up and sounded like it was agitating but nothing was moving, cx unplugged and continued to make noise for a while, then stopped, found f5e1 (lid lock) error stored, ran diagnostics, ran agitate dry and pump dry cx seems to think sound morelike pump dry, possible was in overflow/suds and pumping and once unplugged reset, cx said has happened 3 times over last year, unable to verify cause, cx also said front panel loose, panel has been dented in (see pics, allowing front panel to be slightly loose, cosmetic issue not covered, cx to try and record any furhter noise issues, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
Jason A.
Job Details: 06/27/2022
CX complaint DW stops in cycle & console goes blank & nonresponsive. Check connections at lower right conduit box & at control & UI. Door closes firmly. No error codes. Ran test wash 2X. Start a 1hr wash & unit is advancing. Not able to replicate. CX request AM appt > JJ; ordrng 1 W10906426 (Control) and 1 WPW10653840 (door latch) and 1 W11084121 (sensor OSI)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Columbia, MD 21046
Robert L.
Job Details: 06/27/2022
"installed main control per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, NC 28504
Branden R.
Job Details: 06/27/2022
"came out to replace tub on unit , found new tub had a hole that was not properly filled , will have to order a new tub w11460604 , tub will need to be shipped to cx address .; ordrng 1 w11460604 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Germantown, MD 20874
Julian H.
Job Details: 06/27/2022
CX complaint about unit not working with water just wet but not washing put unit on test mode no errors went to the bottom of the unit and found connector to the motor loose tightened and unit start to circulate went to auto test and complete test on normal cycle and working fine as well
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 06/27/2022
"cx complaint sometimes panel is dead and unit wont work and has to unplug then plug back in and unit will work but now panel has lines through and has been dying alot more. inspected unit confimred lines through panel and it filickers. all connection are tight on control, ordering ui for return; ordrng 1 W11413566 (ui)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Washington, DC 20008
David J.
Job Details: 06/27/2022
Sr#7733770281 Cx complaint unit turns off when first started. Tested unit and went through full diag mode without trouble. Checked error codes and there was none. Ran a normal cycle and unit would not start when holding button down. Called techline and explained situation they explained that we need to change out control board before we can go any further. Ordering control board for return visit. ; ordrng 1 W11481108 (Control)
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Arlington, VA 22201
Jason A.
Job Details: 06/27/2022
CX complaint RANGE cooktop or oven doesnt heat. Measured 120VAC to L1 but L2 only 17VAC at outlet. Terminal block connections are tight. Advised CX to hire an electrician > JJ
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Washington, DC 20001
David J.
Job Details: 06/27/2022
Cx not home waited 10 called office need to reschedule.; O-emld tckt
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Leesburg, VA 20175
Ken M.
Job Details: 06/27/2022
"Customer complaint is that two of the valves have frozen, but cannot be accessed because the screws securing some of the burners down are seized. Found that the screws for two of the burners will not come out. Needs screws and burner bases for the left front and right rear burners. Also need a new manifold and switch harness. Customer requesting new screws for all burner heads.; ordrng 1 W10575616 (pipe-mnfld) and 1 W10854963 (harns-wire) and 1 WP7527P03160 (burner base - lf) and 1 WP7527P00360 (burner base - rr) and 8 WP90767 (screw)s"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Burke, VA 22015
Robert W.
Job Details: 06/27/2022
Replaced Control and couldnt test unit. Unit isnt hooked up to power or water.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Chantilly, VA 20151
Carl R.
Job Details: 06/27/2022
"Element(s) Not Working - Electric Range - PRE-ID Element and Infinite Switch. Pulled unit from wall, removed 6 screws and 2 screws at the know for the switch. Unit needs a burner. Installed new switch, burner didn't light. ; ordrng 1 W11047722 (Burner rf)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Newark, DE 19711
Alexander W.
Job Details: 06/27/2022
"CX stated UI has no chime when turning on or off. Inspected tested and verified cx complaint. installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Enola, PA 17025
Fred G.
Job Details: 06/27/2022
cx complaint unit will not dispense water. inspected unit and while dispensing i could hear the water valve activating. removed water filter and tried again and found unit will dispense. cx provided me with a new water filter. placed filter in and found unit will dispense without issue. found water funnel for ice maker was full of ice. was able to steam it out and found that ice maker calls for water. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 06/27/2022
Cx complaint of unit not washing. Did confirm and found wash motor seized and units control not sending power to heater. Cx denied repair and is instead going ro replace the dishwasher.; ordrng 1 W11305308 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Sal R.
Job Details: 06/27/2022
CX complai t is that tyhe unti is still leaking. I was able to run a diag test and found no signs of leak. I then removed the outerdoor panel and found that when running a normal cycle. water was pouring out from under the dispenser housing. I found that 3 screws to the dispenser are strpied and not tightening. I am orderign 1 dispenser housing (WPW10671905). I called WP Tech Line and spoke to Joel. I infromed Joel of my findsa and was advised to order the dispenser housiong. Please see SR # 7733979126. I spoke to LW in parts ordering and was able to set a return date for tomorrow 6/28.; ordrng 1 WPW10671905 (dispenser housing 26 @ tribs)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22307
Emmanuel R.
Job Details: 06/27/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778Replaced heater element ,tested for leaks, no leaks found ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH04
Near Delaware City, DE 19706
Taylor F.
Job Details: 06/27/2022
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the filter head to be defective causing water to drip into the cabinet. Tried using bypass cap and it didnt change the leak. Issue is with the filter head. Ordering filter head, cannot reschedule at this time.; ordrng 1 W11346623 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23236
John P.
Job Details: 06/27/2022
"CX complaint unit frosting around freezer door, found liner not square on door causing it to not seal. Ordering door shp2cx.; ordrng 1 W11566705 (Door shp2cx)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stewartstown, PA 17363
Sal R.
Job Details: 06/27/2022
CX complaint was that the dispenser was leaking rinse aid. I was able to access and replace the dispenser. UNit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS5
Near Richmond, VA 23235
John P.
Job Details: 06/27/2022
CX complaint unit has dent in freezer door right ff door freezer door is NLA. Making replacement impossible.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Millersville, MD 21108
Eric W.
Job Details: 06/27/2022
cx complant of unit not cooling inspected unit found evap frozen over oned out thermistors they are good omed out thermals for heater the are good omed out heater got 36 omes went into service and turned heater on heater works unit will need new control and evap thermistor; ordrng 1 W11496884 (control)
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV9186WP1
Near Alexandria, VA 22307
Emmanuel R.
Job Details: 06/27/2022
"Installed microwave vent, tested unit. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/27/2022
Cx complaint is that the unit is still frosting up within a few days of the last repair. Upon arrival I tested resistence at the control for the evap thermistor and the heating circuit. I found that thermistor to be reading at 49.2 K Ohms and the heating circuit at 103 ohms. I called TL and informed them of my findings. He stated that the thermistor was reading 53 Deg F. however the resistence chart that I was seeing had the reading at -18 to -20 degrees F. I spoke with MR to verify what I was seeing. I am ordering a control box. Please contact cx when the parts are available to schedule the return visit. SR#7733978244; ordrng 1 W11546690 (Control Box)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Dickerson, MD 20842
Ricky E.
Job Details: 06/27/2022
"cusrtomer stated that the unit wasnt reaching set temps.. verified issue and fnd after the unit gets warm the control starts to have bake relay issues.. the broil works with no issues and so does the top.. need parts.. will have the bake element just in case, but seemed to work at diag...; ordrng 1 w11528249 (control) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/27/2022
Cx complaint is that the icemaker is not working. Upon arrival I found that the icemaker had stopped mid harvest. I was able to access and repalce the icemaker. I then ran the harvest test and the unit completed the test and filled. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Prince George, VA 23875
Chris B.
Job Details: 06/27/2022
cx complaint unit is leaking orange substance from rc door inspecetd unit found foam coming from bottom of rc door found found foam to be dry and set removed access foam and inspecetd bottom of both doors and cabinet unit no longer leaking faom has set and removed access
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/27/2022
"Lower oven not heating at all, cks unit, ingitor receives 120vac, faulty ignitor, temp sensor read 108o ohms ok.. Replaced bake igintior,, unti tested with cx and lower oven heating ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Washington, DC 20008
Shawn D.
Job Details: 06/27/2022
cx complaint unit is leaking. inspected unit then checked freezer door is hard to open and ice all on bottom of freezer the evaporator drain is clogged. pulled unit out found has duck bill on unit and part is covered under S38253 so replaced drain tube then took freezer apart cleared all ice and now is draining. called and collected payment unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/27/2022
"Per previous diag I was able to access and replace the control, valve and shifter. I then ran the calibration test and the unit completed the test. I was unable to do the diag test due to the unit not being hooked up to water. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gi6FARXXY08
Near Washington, DC 20016
Shawn D.
Job Details: 06/27/2022
cx complaint no ice. inspected unit confirmed no ice freezer temp is 0. i then checked ice maker and found the heater broke in the ice maker. unit needs new ice maker for return and marking valve use on return incase needed; ordrng 1 W10882923 (icemaker)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Reston, VA 20194
Richard B.
Job Details: 06/27/2022
"CXX complant. No ice , Inspected unit and found in test 120 , ice maker gets to step 4 and stalls in twist position, Installed new ice maker and tested unit , Ice maker passed test , Heater fill tube is good and wires are not severed . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Carl R.
Job Details: 06/27/2022
"Unit is a stack, needs 2nd tech; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, MD 20874
Julian H.
Job Details: 06/27/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN 72 HRS TO SEE ICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Reston, VA 20191
Carl R.
Job Details: 06/27/2022
"Fan is noisy (vibrating sound) and icemaker stopped working (frozen line, perhaps?) Talked with cx and unit is putting out a vibrating sound. I checked the shelves and doors, and freezer door areas. Nothing is loose causing the sound. I checked the condenser and found where the noise is coming from. Made an adjustment on the left side to raise the refrigerator just to get condenser off the floor. NO more noise. Unit may needs silencer pads for condenser. Checked unit at T and H. No fill. Performed voltage test at L and N. 9.3vac. Unplugged the unit for 5 min. Ice maker is getting 123vac. At harvest, no water is being delivered to ice maker. Unit needs ice maker. ; ordrng 1 W10889233 (Ice maker)"
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/27/2022
Appt rescheduled for this Friday. Need 2 tech for built in fridge; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Washington, DC 20007
Shawn D.
Job Details: 06/27/2022
cx compalint sears came out said bad compressor. inspected unit over temp is flashing freezer is at 0 with full frost pattern and fridge 40 and cooling i ffell cold air coming into fridge. i then reset the temp alarm and it did not come back. i then do see signs that the freezer door was left open. told cx to keep an eye on unit. collected for service fee unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Partlow, VA 22534
Thomas B.
Job Details: 06/27/2022
Cx states unit stops before wash and has stopped before rinse ran errors none listed checked wiring all good and tight. Ran diagnostics no issues locked filled washed and spun without issue recalibrate the machine ran a normal cycle ran to rinse no issues unit is functioning properly. Charged 120.00 service call cx paid by Check