We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Akron, PA 17501
Justin L.
Job Details: 10/30/2023
"As per Technical Service Pointer was able to access unit which was uninstalled and replace the heating element with van stock. Cx did not want unit reinstalled as it had leaked and caused property damage so was unable to test. Unit checks good no further work needed; ordrng 1 W11537778 (heater (JL VS)), used 1 W11537778 (heater (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hopewell, VA 23860
Chris B.
Job Details: 10/30/2023
cx comp unit fc door light will not light up insp unit conf cx c omp found door switch stuck advised cx on use and care removed obstruction from switch unit working as desighned if cx calls back unit will likley need fc door tracks
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Red Lion, PA 17356
Drew B.
Job Details: 10/30/2023
"cx complaint that unit is not draining and then was leaking out the inside of the unit door panel and soaking the padding. i checked foudn the unit to have punch out still in disposal why not draining. i removed and now drains no issues. but the leak i only found tracingin of the water markins and def interior door water leaks... being the valve, sump, gasket and drain pmotor and all hoses are dry and not leaking when running i checked. will need the inner door fan deflector assembly and the dispecner. call to reschd inside wpw 1yr. 11/1/22 pop; ordrng 1 W11684259 (vent) and 1 W11613487 (vent defelctor) and 1 W10861000 (dispencer) and 1 W11545539 (vent gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 10/30/2023
Cx complaint unit is not working properly inspected unit found loose door screws tightened also cx has issue with how loud unit is. Unfortunately nothing can be done with how loud unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Downingtown, PA 19335
Justin L.
Job Details: 10/30/2023
Cx complaint wet inside and door falls. Was able to access unit and found rinseaid empty. Ran diagnostic and verified heater operation. Went over importance of rinseaid. Opened door and found it falls. Pulled out unit and found spring detached. Reattached and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TQX6W00
Near Midlothian, VA 23114
John P.
Job Details: 10/30/2023
CX complaint unit leaking water found water leaking from supply side of valve advised CX of issue with supply side tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Yorktown, VA 23693
Lucas R.
Job Details: 10/30/2023
"cx complaint unit not dispensing ice intermittently, checked unit fc temp at 0, per cx when it happens they will here motor hum but not dispense, unit has always dispensed water, ordering motor and bucket for repair called techline to document. techline nate; ordrng 1 W11671282 (motor) and 1 WPW10169511 (coupling) and 1 WPW10558424 (ice-contnr)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
John P.
Job Details: 10/30/2023
Checked unit found bad sump also found error for sump failure ordering sump.7-1; ordrng 1 W11416362 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 10/30/2023
"upon arrival cx has letter, stating that they are not responsible for any costs of repair, called tradecare, advised sent over dispatch under s code, ordering LED kit per service pointer, s code covers P&L; ordrng 1 W11683243 (led kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FTX03
Near Henrico, VA 23238
Joseph D.
Job Details: 10/30/2023
replace compressor and evap charge to 150 psi with nitrogen no leaks detected unit cooling properly no other issues found charged 1450 for labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/30/2023
Replaced FC door gasket heated and sealing unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, VA 23113
John P.
Job Details: 10/30/2023
"1-42, ,2- -9 3-95, 4- -14, 5-35Found sensor out of range on evap cover, will need to replace first to see if control recognizes proper reading before replacing controls.; ordrng 1 W11395635 (Cover)"
We serviced a
WHIRLPOOL DRYER
Model MED6500MBK0
Near Marshall, VA 20115
Daniel J.
Job Details: 10/30/2023
dryer noise during cycle removed drum inspected rollers confirmed moving freely check idler not moving as free replaced tested confirmed heating and no noise
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 10/30/2023
"replaced parts.. unti tested and same issue, the unit tunr off in middle of the spin cycle. so i replaced the cap and actuator from v/s reset power again,, unti tested and same problem the cx needs an electrician.. something wrong with the power outlet or breaker.. unti tested in a diefferent outlet and same problem, then i ran drain/spin and unit wroks ok.. IF THE CX CALL US BACK PLEASE ORDER THE MOTOR JUST IN CASE; ordrng 1 W10832724 (drive motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Warrenton, VA 20186
Daniel J.
Job Details: 10/30/2023
dishes not being cleaned during cycle ran diag can hear unit fill with water but not hitting side of inner tub checked errors showing 10-2 error vent motor opened door at end of diag no water on sides of cabinet ordering control and sump assy; ordrng 1 W11410066 (control) and 1 W11649995 (vent) and 1 W11416362 (pump and motor sump)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Richmond, VA 23229
John P.
Job Details: 10/30/2023
Tested unit for error codes found f 0 e 2 suds. Explained to CX cycle selection and loading calibrated unit tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Hampton, VA 23664
Carl A.
Job Details: 10/30/2023
replaced sump and motor tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf767sdhz04
Near Millville, DE 19967
Michael E.
Job Details: 10/30/2023
"After previous visit. CX replaced filter again and ran 3 gal through water dispense. After that, sound issue has been resolved. Unit is working proeprly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Coatesville, PA 19320
Justin L.
Job Details: 10/30/2023
"Cx complaint unit not cleaning clothes. Was able to access unit and cx states another company attempted repairs and it just starts to spin then shut off. Ran drain and spin and found shifter not moving fully causing wear on splutch. Repalced shifter and splutch and ran auto test then quick wash. Unit now operating as designed no further work needed; ordrng 1 W11481722 (actuator (jl vs)) and 1 W10721967 (splutch (JL VS)), used 1 W11481722 (actuator (jl vs)), and 1 W10721967 (splutch (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Ashland, VA 23005
Thomas B.
Job Details: 10/30/2023
Cx complaint unit is not working properly inspected unit found the compressor is coming on however refrigerant lines are not getting warm little to no charge unit will need coupler and drier ordering parts. Cx declined needs to talk to thier installers states they will be in contact paid 139.00 service call ; ordrng 1 W11490399 (Drier) and 1 W11506635 (Coupler)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Bristow, VA 20136
Richard B.
Job Details: 10/30/2023
"CX complant. Door damaged . Prior diagnosis fouund unit needs door , Installed new door in fresh food compartment. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Petersburg, VA 23803
Chris B.
Job Details: 10/30/2023
cx comp unit will not start and unit will leak insp unit apon arrival found hot water valve at wall shut off and whne cut on valve leaks at knob advised cx of issue insp unit found foe9 off balnce load pause f7e7 motor unable to reach rpm f0e5 off balce load started unit on normal cycle with no clothes or detergent unit started and ran as as desighned did find an excessive amount of bubbles within basket for not using anything stopped unit about 10 mins into cycle tub was 1/4 full drained unit no leaks found ran unit threw diag mode twice after clearing codes ran unit on bulky setting till full then drained no leaks detected at this time advised cx to use tap cold and on use and care unit is working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Chantilly, VA 20152
Richard B.
Job Details: 10/30/2023
"CX cmplant. Dishwasher gives drain error code sometimes. Inspe ted unit and found dran error and vent wax error . Ran a test wash after clearing codes . Unit fills , washes and drains/ Ordering control , bezel and vent. RB; ordrng 1 W11545290 (deflector) and 1 W11649995 (vent) and 1 W11660283 (control)"
We serviced a
JENNAIR MICROWAVE
Model jmw2430ds01
Near Vienna, VA 22180
Christian C.
Job Details: 10/30/2023
Cx complaint of an F2E1 error. Inspected unit found F2E1 in diag. Installed new console. Tested unit both MW and oven are heating up. Cx paid in full.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Herndon, VA 20171
Simon
Job Details: 10/30/2023
"CX complaints MW not heating combnation Wall Oven.Inspected Unit and Replaced control board and console .Tested unit ,Unit works as designed.SZ"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 10/30/2023
"Cx states intermittent issues with detergent dispenser door not opening. Entered diagnostic mode, no saved errors, ran service test cycle, dispenser door opened. Ordering detergent dispenser assembly.; ordrng 1 W11412300 (dispenser assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Lancaster, PA 17602
Justin L.
Job Details: 10/30/2023
Cx complaint unit leaking onto floor. Was able to access unit and found clogged drain tube. Cleared and ran water through and using steamer melted all the ice with a steamer. Collected for service unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Richmond, VA 23229
John P.
Job Details: 10/30/2023
Found noise coming from blower wheel and motor will need second tech as unit is stacked on top of a washer; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (motor) and 1 Twotech (two tech)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hanover, PA 17331
Andrew S.
Job Details: 10/30/2023
"Cx complaint is that the unit is not spinning clothes out and is making a loud noise. upon arrival I found that the unit has an F7E1, F7E6 and F2E1. I then ran the manual spin and found that the unit is spinning without any issue. I accessed the bottom of the unit and found that the cover screws have worked their way out and the cover was laying on the floor. When the unit is under load it is pressing on the cover and causing it to not spin. I am ordering the parts that have been damaged. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Cover) and 2 W11573574 (Screw)s and 1 W11481722 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF02
Near Middle River, MD 21220
Dustin F.
Job Details: 10/30/2023
CX complaint: after repair icemaker is dropping ice and water and its freezing in icebin.Jumped icemaker and confirmed ICEmaker is leaking. ORdering new icemaker Kit and valve.; ordrng 1 WPW10300024 (icemaker assembly) and 1 WPW10312696 (water valve (reorder))
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Hanover, PA 17331
Bernard M.
Job Details: 10/30/2023
"Replaced dispenser per previous tech, ran test cycle and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Middle River, MD 21220
Dustin F.
Job Details: 10/30/2023
"CX complaint: units UI keeps blacking out and resetting. contacted WP TL and spoke with butch. other then the issue with UI oven works great, no issues with function. TL advising replacing Control panel, Unit wont connect to WiFi and concerned issue with Software. no faults saved or generated. unit needs new stainless control panel.; ordrng 1 W11600370 (stainless control assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20152
Richard B.
Job Details: 10/30/2023
"cx complant. Washer not washing. Prior diagosis found unit needs harness. Installed harness and now washer giving error code for stuck key. . Drain pump ran for a long while then shut down , cycle started again draining for a while and shut down. Further work needed/. RVB; ordrng 1 W11481116 (encoder) and 1 W11428994 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Emmanuel R.
Job Details: 10/30/2023
Replaced fan motor and fan blades. The noise is better now but still noisy compared to her neighbors exact fridge. Customer will call back its still too loud.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Dover, DE 19904
Frederick R.
Job Details: 10/30/2023
CX complaint is no water in DW. Inspected/tested and pulled F6E4 and F8E3 codes. Unit will not go into drain but pump does have power and runs for about 10 secs and cancels cycle. F6E4 is float switch. All three issues occuring run off same connector at control. Made sure connector was secure and it was. Unit needs control board.CX declined to continue at this time and paid the $139 SC feee by CC. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/30/2023
CX complaint about unit vibrating when on spin showed me a video according to video unit is working within normal operation unit vibrates on this model to gain speed when is at the highest point of spin speed it reduces vibration tested on test mode high spin test & did the same thing explained to CX that this is considered normal operation within this model (I did adjusted level just a little on right front leg) he understands
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Wilmington, DE 19810
Taylor F.
Job Details: 10/30/2023
"Cx complaint is unit not spinning out on the normal cycle but works fine on all others. Found the spin to be turned off on the normal cycle. Corrected spin and unit is now working as designed. Also found lid strike to be defective. Replaced strike from VS. Ordering strike to replace VS. Job is complete.; ordrng 1 W11457841 (strike TF VAN STOCK), used 1 W11457841 (STRIKE TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Nottingham, MD 21236
Dustin F.
Job Details: 10/30/2023
"Replaced all parts and tested unit, unit now quiet and working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM11
Near Dover, DE 19901
Frederick R.
Job Details: 10/30/2023
Installed ice maker kit supplied to me by customer. Charged $145 in labor which was paid by CC.. CX is aware there is no warranty through VIA services for part or service. Tested and the IM is working properly. No leaks(CX verified). Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Parkville, MD 21234
Dustin F.
Job Details: 10/30/2023
"Upon arrival, CX informed me unit was working perfectly since last tech left. just needed help closing filter door. i ran tests on unit, even ran 3 gallons out. no noises or halts in function detected.unit working as intended."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Ashburn, VA 20148
Richard B.
Job Details: 10/30/2023
CX complant. Damper not working. Prior diagnosis found unit needs damper assembly. Installed damper assembly. Confermed damper opens and closes when venting outside. Job completed. RB
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Baltimore, MD 21215
Shane M.
Job Details: 10/30/2023
installed new ui control. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Suffolk, VA 23434
Zachery R.
Job Details: 10/30/2023
"Cx complaint unit not filling. Checked unit, unit displaying lf. Water supply is good. Come to find defective cold valve solenoid. Ordering valve to complete repair.; ordrng 1 W11165546 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Baltimore, MD 21208
Shane M.
Job Details: 10/30/2023
cx complaint of error code. found F7E1. found when running test mode. unit need capacitor. bring back actuator.; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Locust Grove, VA 22508
Tanner B.
Job Details: 10/30/2023
"Unit fill tube frozen again, unit needs new door assembly to fix issue .; ordrng 1 LW11026425 (fc door)"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Baltimore, MD 21210
Shane M.
Job Details: 10/30/2023
"installed all parts. didnt fix the issue. recalled techline, UNIT getting exchanged."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 10/30/2023
"cx complaint water in bottom of unit, condensation, checked unit found return ducts frozen, 1/4' of ice, on bottom of ff, valve leaking when icemaker cycles, also found damper running loud, cleared ducts, ordering parts to repair, all in stock.; ordrng 1 W11482383 (valve) and 1 WPW10479155 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 10/30/2023
"Replavcee control and drive motor, ran unit for a while it didnt trip the breaker at this time. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Mineral, VA 23117
Thomas B.
Job Details: 10/30/2023
Cx complaint unit is not working properly inspected unit found when testing when it makes it to the wash cycle unit resets and unlocks lid as if it's completed ran in manual mode unit spins properly and agitating on slow works properly but when it is put on fast agitate unit powers off and powers back on resetting unit then unlocks as if done ordering the control to fix issue; ordrng 1 W11607637 (Control)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/30/2023
cx compalint glass is starting to lift from the appliancechecked unit and found adhesive is coming off. this caused heat to get trapped under the glass and create a hairline crack through the burner. causing cx to not be able to use unit untill cooktop is replaced . ordering cooktop for repair; ordrng 1 W11051484 (cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Nokesville, VA 20181
Daniel J.
Job Details: 10/30/2023
per notes replaced bracket and ice door gasket holding seal customer complaint at times temps as low as 23 f and high as 43 f ordering data logger; ordrng 1 datalogger (data logger)
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Baltimore, MD 21212
Shane M.
Job Details: 10/30/2023
"installed pump, unit working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 10/30/2023
per notes installed burner head burner cap and ignitor tested all four burners all igniting normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21218
Shane M.
Job Details: 10/30/2023
"cx complaint the rc door gasket isnt sealing. could confirmed. gasket is sealing but liner pulling away from corner, allowing air into rc. ordering rc ss door.; ordrng 1 LW10672972 (ss rc door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/30/2023
Cx complained the unit did not dispense water from time to time. Inspected the unit and found a frozen reservoir. Unit needs new gasket around the lower tower above the reservoir. Instructions can be found at pointer W10687916; ordrng 1 W10684392 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/30/2023
Replaced strike unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps04
Near Arnold, MD 21012
Israel R.
Job Details: 10/30/2023
Installed new valve and heater. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dundalk, MD 21222
Dustin F.
Job Details: 10/30/2023
"CX complaint: unit stopped spinningInspected unit, found no fault codes. Ran test cycle, then drain and spin for 10 min then activated slow and fast spins by themselves. unit works good. unit working as intended. went over proper loading with CX just in case.;"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rochelle, VA 22738
Danny R.
Job Details: 10/30/2023
cold wwatwr vavle has failed wont let in water went to clear it and fliter is failed and coming off needs vavle; ordrng 1 W11210463 (water vavle)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20001
Sherwood
Job Details: 10/30/2023
cx complaint no power. arrived and found neutral had arc and wasnt making complete connection. cleaned up wire. reconnected. ran a diag unit is now working as designed. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Madison, VA 22727
Danny R.
Job Details: 10/30/2023
unit has rust on doors will need new doors the finish has failed ording doors; ordrng 1 W10913407 (door fresh sdie) and 1 W10918659 (freezer side)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Petersburg, VA 23803
Chris B.
Job Details: 10/30/2023
cx comp unit will not make but once every few days apon arrival cx stated she had found a piece of ice stuck in im she removed ice chunk apon insp unit found fc food temp to be 0 degrees and im full of water emptied im tested im im did fill with water and move as desighned found rc and fc to have very little product advised cx unit will need more product to comp for cabinet space and to not open door for a day and see how much ice unit produces
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Wilmington, DE 19803
Taylor F.
Job Details: 10/30/2023
Cx complaint is light not turning off. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Silver Spring, MD 20904
Davonte
Job Details: 10/30/2023
cx complaned unit door would drop down when opening it. confirmed cx complaint. after further inspection saw that the door sprinf wasnt seated correctly. reseated door spring and unit is now working as should.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wrightsville, PA 17368
Drew B.
Job Details: 10/30/2023
cx complaint that unit is not goingthrough cycle and foudn the unit to have a bad bad clog in the cold valve i wa able to remove valve and hose.. and also cleaned and reinserted and now full water psi and operations. i trested claibrated no issues and checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/30/2023
"Cx complains that the unit not working on any cycle, inspected unit, the door stricke is bad, replaced part, reset power, unit tested and washer mahcine works fine.."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Wilmington, DE 19806
Taylor F.
Job Details: 10/30/2023
Cx complaint is unit giving an f1e5 error code. tested insepcted and verifed complaint. Found the capacitor to be defective on the inverter board. Ordering magnetron and inverter board. Returning with MW control. Returning tech replace all parts. Cannot rescheudle at this time. MW control is CBE. Cx paid in full by CC.; ordrng 1 W11325604 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 10/30/2023
"CX complaint: unit load and go stopped workingInspected unit, found drawer valve stem (blue hose) clogged. cleared out. added detergent and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Hanover, PA 17331
Andrew S.
Job Details: 10/30/2023
Cx complaint is that the unit is intermittently not dispensing water. Upon arrival I found that the unit is currently functioning as intended. I found that the cx has a limited amout of food in the RC. I informed the cx that the unit needs to have a fair amount of product in it to be able to regulate itself properly and not freeze the resrvoir. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Virginia Beach, VA 23451
Orbie
Job Details: 10/30/2023
cx complaint glass broken. verified complaint. unit needs door w/ glass to complete repair. ship part to warehouse to check part before sending tech out.; ordrng 1 WPW10634271 (glass-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 10/30/2023
Replaced slides unit tested and is working properly.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/30/2023
Cx Complaint is the unit is making noise. Inspected unit and found the unit is making noise when running. Pulled unit apart and found roller making the noise. Replaced and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/30/2023
"unit stated that the unit stopped working. fnd faulty gearcase and washplate. also the unit is showing pressure switch issues, but isnt showing an error... need parts..; ordrng 1 W11116592 (cntrl-elec) and 1 w11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 WP353244 (pressure switch hose) and 3 3callcount (3 call count)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Severn, MD 21144
Israel R.
Job Details: 10/30/2023
Installed new ice maker and gasket. Unit is back to normal operations.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Broadlands, VA 20148
Richard B.
Job Details: 10/30/2023
"CX complant. Light on in microwave. Prior diag found unit needs hinges . inner door and outer door , Installed and tested . Will need light bulb also. Not in stock . RB; ordrng 1 W10886919 (bulb)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Millersville, MD 21108
Israel R.
Job Details: 10/30/2023
"Customer complaint unit is leaking onto the tray and lights are flashing. I ran test and i can see the overflow trays drippping into the unit. I notice gasket is letting water through the door gasket. I replaced the gasket and also notice the heater needed to be replaced. I replaced the heater and tested and the unit was not leaking. Level unit and tested. Unit still not leaking. Unit is back to normal operations.; ordrng 1 W11537778 (Element 64.28), used 1 W11537778 (HEATER IR vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Ashburn, VA 20148
Richard B.
Job Details: 10/30/2023
CX complant. oven dosent shut off. Inspected unit and found cancel button dosent work all the time. Installed new control and tested unit several times by doing a 350 preheat. Oven reaches 350 and shuts off . Tested several times and control is fully responsive now. RB.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/30/2023
"removed filter and tested with bypass, water pressure normal, dispenser pressure low with filter. advised cust to replace filter. put unit in test 25, ice maker not cycling. turned manually, filled normally, but will not turn on it's own. ordering ice maker.; ordrng 1 W11548540 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ
Near Sterling, VA 20164
Simon
Job Details: 10/30/2023
CX complaints electric range has error codes.Inspected unit found error code F1E0 WIRE CONNECTION ALL GOOD unit need maIn control board ordered control board .SZ; ordrng 1 W11544349 (CONTROL BOARD)
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Stephenson, VA 22656
Ezra M.
Job Details: 10/30/2023
"not starting cycle consistantly, ordering timer, pts and motor.; ordrng 1 WPW10185982 (timer) and 1 WPW10117655 (relay-pts) and 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL DRYER
Model Wed5100hc3
Near Herndon, VA 20170
Simon
Job Details: 10/30/2023
"CX complaints Dryier smells like something burnout inside the unit and drum not spining .Inspected unit, unit drum not spining during the cycle .wire connection good no burninng sighn .found motor and belt defective blower wheel over tighten to remove it i have to break it Unit need blower wheel to complete the task..ordered blower wheel SZ.; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pasadena, MD 21122
Alexander D.
Job Details: 10/30/2023
"cx complaint unit not dispensing water or making ice. also unit freezing items in top shelf of rc. inspected unit and verified complaint. found inlet valve not plugged in all they way. resecured connection and water started dispensing. icemaker shows E0, harvests good and fills with water. for freezing found items pushed up against back wall. advised cx to keep gap behind shelves clear so air can circulate properly. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW09
Near New Cumberland, PA 17070
Fred G.
Job Details: 10/30/2023
cx complaint unit is not cooling. I found control is getting power but not sending voltage out to compressor. I found lights on control are not coming on. unit needs control. control is showing special order. called TC and found they have it in stock. once part is in please reach out to cx to set up a return visit.; ordrng 1 W11648344 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 10/30/2023
"customer stated that the unit was making noise during spin. verified issue and fnd stator bolt loose.. secured bolt, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Winchester, VA 22602
Ezra M.
Job Details: 10/30/2023
"replaced UI and ice maker. ran ice maker tests, 57 and 45 passed. 36, ice box fan, fan not turning on. ordering ice box fan and control.; ordrng 1 W10846539 (ice box fan) and 1 W11224256 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Hummelstown, PA 17036
Cody H.
Job Details: 10/30/2023
"CX complains unit is not running cycle but 'clean' light is flashing. Found unit showing f8e4 error, found unit float pan to have detergent water in it causing unit to shut down cycle. Asked cx if they ran any bulky items through unit and cx agreed they ran sheet pans through when it errored out. Advised cx to have bulky items towards back to prevent water splashing off pans and overflowing unit. Cleared water and cleared code, ran unit through auto test, unit went through test with no issues. Ran unit through normal cycle and unit went through cycle with no issues or leaks. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 10/30/2023
"cx complaint unit leaking, checked unit found f9e1 diverter code, leak from motor assembly. quoted cx parts W11124384 motor assembly, labor $110.00, shipping $15.00, tax $15.00, total $528.98, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL OVEN
Model GGE388LXS03
Near Richmond, VA 23224
John P.
Job Details: 10/30/2023
Installed cooked top that cx-bought from factory
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX7355DHZ09
Near Arnold, MD 21012
Israel R.
Job Details: 10/30/2023
Customer complaint unit is making noises when is runining. I found the unit is making loud noises from the evap fan. When i open the door the unit quite but when i pressed the door switch and the fam comes on on the high speed the unit is vibrating. Ordering fan and fan blade. Call customer when part is available.; ordrng 1 W11661931 (Motor Evap) and 1 WP67006337 (blade- fan)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 10/30/2023
"cx complaint unit not spinning clothes enough at end of cycle, checked unit, unit displaying foe5 off balance fault. cleared fault, calibrated and tested, unit is making scraping like sound. checked gearcase. come to find oil leaking from gearcase onto clutch and belt, quoted cx for repair. cx paid $139 service fee, check in bag. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Maidens, VA 23102
Thomas B.
Job Details: 10/30/2023
Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Aldie, VA 20105
Daniel J.
Job Details: 10/30/2023
oven long cook times set both top and bottom oven on 450 f waited till unit reached preset temps and checked with thermocoupler 450 f on display 380 f on thermal coupler bottom oven display 450 f thermocoupler 287 f entered diag no errors temps showing 417 f top set exited out enterd bake again set to 380 f took awhile and beeped after mins ordering control and temp sensor two of each. customer wants both appointments same day; ordrng 1 W11448962 (control) and 1 W11598200 (lower control) and 2 W11598120 (temp sensor)s
We serviced a
WHIRLPOOL MICROWAVE
Model GSC308PJS05
Near Silver Spring, MD 20902
Roberto I.
Job Details: 10/30/2023
"CX complaint unit didn't come back after turning the power off. Cx also pushed both door interlocks in with a knife while attempting to test/repair the unit. Pulled interlocks out, and removed the console. Confirmed 120V on P15, but display not turning on. Ordering control board WP8301989. Collected in full ($707.14); ordrng 1 WP8301989 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Aldie, VA 20105
Daniel J.
Job Details: 10/30/2023
fridge not cooling both comparments removed evap checked for frost pattern very little frost forming replaced thermistor inspected evap with black light no signs of leaks on evap removed back panel checked with black light glow from near compressor lines let unit run .47 amp draw when compressor is running formed first only on top coil ordering compressor; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w11506635 (access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ08
Near Rosedale, MD 21237
Dustin F.
Job Details: 10/30/2023
"CX complaint: icemaker keeps filling the bin and freezing with water in the bin. Inspected unit, jumped icemaker and confirmed Valve seeping and icemaker leaking. ORdering valve and setting icemaker for return so both parts can be swapped at same time.; ordrng 1 W10408179 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/30/2023
dishwasher dispenser not opening during cycle tested through diag confirmed not opening removed door panel checked connections found clip that should hold connector in palce not holding sercure replaced dispener and tested now opening
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17602
Justin L.
Job Details: 10/30/2023
Was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HP500
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/30/2023
fridge no longer making ice test 56 e0 no errors stored test 57 passed harvest test 45 no water entering mold noise from valve removed top cover replaced dual valve and tested water now entering mold
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Westminster, MD 21158
Brian R.
Job Details: 10/30/2023
cx complaint is the unit always shaking all over the place and shows a code of F0E5 for off ballance and she only fills half way. thats the only code in unit. ran a dlms cycle then auto test. tested and checked unit. will order parts needed and office will schedule.; ordrng 1 W11400156 (Suspension Rods) and 1 W11614514 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Woodbine, MD 21797
Justin S.
Job Details: 10/30/2023
replaced the detergent dispenser seal and gasket. ran the unit for 10 minutes with the door off and im not seeing a leak. the uniot is now good