We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW
Near Rixeyville, VA 22737
Carl R.
Job Details:
11/22/2022
Cx complaint is Other.Hard black rubber piece under door. Says the door is hard to open. The door is opening properly. And found nothing else is wrong with the machine. Unit is working properly.
We serviced a
WHIRLPOOL OVEN
Model acr4303mfs7
Near Bohannon, VA 23021
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not heating properly, checked unit found no error codes, themp sensor in range 1064 ohms at 64 degrees, found broil element open @ p5 on control, bw wire unseated from element, reseated, broil at 16 ohms, bake at 24 ohms, 244 vac to unit ran calibration cycle 374296 354 310 358 312 av 334 - adjusted the temp up 20* - unit working as designed - advised CX calling back several times will not get the unit exchanged and will be charged"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
Cx complaint it front right burner not lighting. inspected and verified complaint. found burner head was extremely dirty. can smell gas coming to the burner and the ignitor is sparking but the burner head is too dirty to ignite properly. ordering burner head and an ignitor just in case its also too dirty to light properly. cannot reschedule due to AIG authorization needed.; ordrng 1 W11319683 (burnr-head) and 1 W11580024 (ignitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not cool. Inspected the unit and found with the compressor running, there is no frost on either evap and so the temps are room temp. Unit needs new compressor, drier and rc evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evaporator)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
cx complaint the front right burner is only on high mode no matter where they set the switch. tested the switch and the switch is defective. ordering a new switch. will return once part comes in; ordrng 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/22/2022
"cx complaint of unit banging aginst caibinet,checked unit to find no error codes at this time pulled splutch to find gear case leaking oil break down cx will call back if moving forward with repairs"
We serviced a
MAYTAG DISHWASHER
Model MDD8000AWS2
Near Washington, DC 20017
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not draining.. inspected and confirmed. drain pump is humming like its OL. informed cx of pricing on replacement and she just wanted to do service call. cleared water out of tub for her and collected service call. job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Thurmont, MD 21788
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is making a loud squeeling noise when sppinning and wobbles as well. Upon arrival I found no error codes. I then ran the high speed spin and found that the noise is coming from the belt slipping on the splutch. I also found that the basket wobbles during the spin as well. I found that the gearcase has play in it up and down. I am ordering the gear case repair and a 2 call count. Will use the belt and splutch on return. I was able to set the return for Tuesday 12/6 AM preference.; ordrng 1 W11449840 (Gear case)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sutherland, VA 23885
Chris B.
Job Details:
11/22/2022
Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
Infinit switch for right rear burner has its shaft broken off.ordering switch.; ordrng 1 3148951 (Inf switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/22/2022
Replaced parts.. unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no ice. Cx also says they have a 3yr warranty but it wasnt dispatched over as such. They said they went to Lowes and lowes should have paid us. I explained that Lowes should have called the contract company for them to call us and they need to get it sorted out, not VIA and Lowes"
We serviced a
WHIRLPOOL RANGE
Model WVW73UC6LS0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/22/2022
Customer complaint is that the unit is dented. Part dented is not field replacable. Contacted tech support with findings. Unit is not field repairable.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
CX complaint about unit stopped cooling after a big sound then doing a clicking sound constantly confirmed both unit not cooling well RC 56* FC 23* frost formation on FC's evap put unit on test 38 to a forced defrost I was able to hear heater sizzling but I heard a constantly clanking sound from solenoid plug unit to my watt meter & ran test 4 changing up to 7 watts when unit changes speed on compressor then unplugged unit & check resistance on rkv solenoid got 48oh in all of them but giving me a higher resistance on both right windings b4 gets there issue with control board rkv valve & defrost/fan asm CX DONT WANT TO PROCEED WANT TO CALL KA TO SEE IF THEY HELP documented 7735040331; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11429989 (rkv solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Burtonsville, MD 20866
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
Replaced pulley kit unit tested Unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D2EAS01
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Emmanuel R.
Job Details:
11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details:
11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/22/2022
cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/22/2022
Customer complaint unit is loud and the door is swinging open and the ice maker is not working. THe unit is operations normal the noises are normal compressor fan noises and valves. Noiwe is good. The door is openning and when the closer goes pass 90 is going to keep the door open is normal. Ice maker was off. I turned on but did not harnvest i pressed the button and nothing no harveting. I turning on and off the switch and the unit tried to moved but i had to move it with myh hand to get to catch. Unit needs new icemaker. Call cusotmee when part is available.; ordrng 1 W11546935 (Ice maker)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
latch and springs w11646238 kit called tec line because there was no damage to door or ralls they want the inner door with latches and springs rplaced and he said ther is a service pointer comming out for this problem but part is not avable now should be a few days sr#7735107245; ordrng 1 w11646238 (kit) and 1 W11315618 (drawer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not making ice and leds out in frezer, and center bar too hot,checked unit to find that the wires in door to be broken,also found led in freezer to fail,also found reason why the mulion bar was hot as the coils underneath needed to be cleaned ordering parts needed for repairs as well; ordrng 1 LW10755680 (dor-fip) and 1 W11226500 (Refrigerator LED Light)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV4207JZ0
Near Abingdon, MD 21009
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LAMP NOT WORKING AND THE LIGHT WOULD HAVE A DELAY ON COMING ON REPLACED THE CONTROL AND LAMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/22/2022
cx complaint unit dripping after use. was able to access unit discovered dual water valve to be leaking from both dispenser and fill tube for icemaker causing the unit to leak after use. ordered water valve and setting return Wed 11/30/22 will need ice cleaned on return visit; ordrng 1 W11546685 (dual valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Stone Ridge, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details:
11/22/2022
replaced fc icemaker tested icemaker completed harvest.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/22/2022
CX COMPLAINT UNIT NOT TUMBLING FOUND MOTOR FAULTY NEW MOTOR AND BLOWER NEEDED; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Owings, MD 20736
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit making a screaching noise and going off balance. cx said she has tried several times to balanace. issue happens with anything that is not a light load. found F0E7 saved. cleared code, ran service cycle. during spin unit made a screaching noise everytime spin speed increased. i found no oil leaking. belt is loose. marks on the splutch show belt is slipping. ordering belt and marking splutch for use on return so new parts can be installed together. calibrated unit and advised her on loading. suspension feels fine.; ordrng 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model W ETLV27HW2
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Installed new splutch and tested and there is no longer a noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
CX complaint WASHER not draining. Cleared water in tub & replaced drain pump. Test unit drains NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Israel R.
Job Details:
11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Bernard M.
Job Details:
11/22/2022
"Cx complaint unit has error code. When arrived found error code F8E0 displayed on console, cooling fan speed low. Attempted to preheat oven at 350 and when unit reached 250 the error code displayed and shut the unit off. During preheat the cooling fan would run but shut off intermittenly. Ordering cooling fan, and set return for Monday 11/28. Office will contact cx with time frame; ordrng 1 W11107275 (cooling fan)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
Replaced parts and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, MD 21046
Robert L.
Job Details:
11/22/2022
"cx complaint wasnt cooling and had ice built up in FC back wall, cx unplugged and plugged back in yeaterday, all fuctions good, found open thermistor in diag, TSP for possible control issues, ordering harness, clip and heater , will use control and thermistor on return; ordrng 1 W11546681 (evap harness) and 1 W11437914 (thermistor clip) and 1 W11546981 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Reisterstown, MD 21136
Marc M.
Job Details:
11/22/2022
"cx complaitn following the fc door replacement the unit now rubs the fc door against the rc door when closing. inspected unit and found that the right side door could be adjusted so that the contact is not made during closure. however, cx has a substanially damaged tile floor that has the unit so unlevel that the unit will likely never close optimally due to how unlevel it is (took pics). cx states she wil be having the floor repaired, but as for now unit is as good of an install and closure as it can be."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23294
Jonathon C.
Job Details:
11/22/2022
"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
"Cx complaint unit will not drain insp unit found f9e1 long drain code also found f8e3 amount of water code ran unit threw test mode unable to duplicate cx complaint ran unit threw test mode twice then filled and drain unit on bulky cycle ; ordrng 1 W11374900 (Encoder), ordrd 1 W11428994 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Edenton, NC 27932
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit and unit is running as designed .
We serviced a
WHIRLPOOL RANGE
Model G7CE3655
Near Vienna, VA 22182
Richard B.
Job Details:
11/22/2022
"CX complant, Cooktop not working , Prior diagnosis found cooktop needs RR switch. Found wrong switch was ordered. Told CX about issue and with additional cost of other switch CX will call and decide what he wants to do . Either pay difference or get refund of other switch and taxes or pay additional difference of switches and additional taxes and labor to repair. RB; ordrng 1 W10337590 (switch 215.86)"
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Newark, DE 19713
Andrew W.
Job Details:
11/22/2022
Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/22/2022
Replaced parts.. unit tested ok
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW04
Near Vienna, VA 22181
Jason A.
Job Details:
11/22/2022
CX complaint FRIDGE icemaker doesnt stop. Found flag is cracked. LEDs is old style S84638 > JJ; ordrng 4 W11632139 (LED S84638)s and 1 W11215550 (extension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is not igniting consistently. Upon arrival I found that the RF burner is not always igniting properly. I removed the burner cap and found small amounts of corrosion and residue on the cap I cleaned it off and found that the burner ignited better. I also cleaned the flame spreader. I was able to get the burner to ignite more consistently. However it still took several seconds of a couple of the attempts. I quoted the cx for the cost of the repair. Cx paid the service fee and will decide on the repair at a later time.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bumpass, VA
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit Found a break at the seam plastic and the metal of the wash basket cx states it had tore a shirt which got stuck on the break ordering new inner wash basket ; ordrng 1 W11513243 (Inner wash basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
spoke with customer informed both doors have been replaced and everything has been working since last vist opened door labeled refrig door and found outter oven door inside box customer isnt having and issuses with oven door returning door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not make ice. Inspected the unit and found that when the IMA cycled there was no water entering, only a hum. Verified water getting to the unit and past the valve but not past the fill tube. There was ice in the fill tube. Removed ice and tested and it now filled with water. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details:
11/22/2022
"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/22/2022
"cx complaint unit is making a rubbing noise while agitating. inspected unit and entered into diag and found f0e2. cleared code and ran auto test. I found unit is making a grinding noise. lifted unit and found gearcase oil on belt and splutch. tried to remove wash plate and found it to be seized. unit needs, spin basket, tub, tub filter, wash plate, gearcase, splutch, drive belt, 2tech, 2 call count, other related parts. advised cx spin basket and tub ships to them and they will call once in and they look ok.; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W11550891 (wash plate) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2callcount and 1 2tech and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chester, VA 23836
Chris B.
Job Details:
11/22/2022
Ordered incorrect ice maker re ordering correct lart number w11517113; ordrng 1 w11517113 (Im)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
"CX complqint was that the unit would not cool in the RC. I found that the evap was frozen over. I was able to steam out the ice build up and inspoected teh thermisotr. I was unable to get a conssitant OHM reading on the thermistor. I replaced the part and unit test good. I collected $349.28 for service , part, shipping, labor , and taxes.; used 1 WPW10384183 (thermistor) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cartersville, VA 23027
Jerod R.
Job Details:
11/22/2022
tested unit found unit had bad water valve cold water barely coming in replaced valve and tested unit is now fully functional; used 1 W11210463 (valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Alexandria, VA 22314
Eric W.
Job Details:
11/22/2022
cx complant of unit not working qwent to install control and found the wire harness broken and not in stock and cx is not willing to fix unit now and will need refun d for pressure switch and control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D2EAS01
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Coaldale, PA 18218
Sal R.
Job Details:
11/22/2022
"CX complaint was that the knob was melted due to normal opperation. I found thatbthe knob was melted and the switch harness was scored with burn marks from melted plastic. I am ordering 1 switch harness (WPW10548355) and 1 burner head(WPW10515455). I replaced knob and closed valve to sorten flame hight on low settings for the cooktop. Once the parts are avalible, please have someone form the office call to set a retun date.; ordrng 1 WPW10548355 (switch harness) and 1 WPW10515455 (RF burner head 53 @ tribs)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, DC 20008
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cockeysville, MD 21030
Marc M.
Job Details:
11/22/2022
"cx complaint unti will start cycle, cliock and then hum and stop cycle. inspected unit and found f7e7 Motor Unable to Reach Target RPM. ran auto test and found capaciotr /motor failure unti cannot agitate or spin. unit will need parts.; ordrng 1 W11395618 (capcitor) and 1 W11283592 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Rockville, MD 20851
Roberto I.
Job Details:
11/22/2022
Replaced outer door. Unit good to go
We serviced a
JENNAIR MICROWAVE
Model JMW2427IM03
Near Great Falls, VA 22066
Richard B.
Job Details:
11/22/2022
"CX complant. Oven rattels when door is opened or closed . Oven needs to come out , Two tech job due to CX being difficult, something is loose on oven that is ratteling when doors are opened or closed, checked inner racks and issue still occores when racks removed, RB; ordrng 1 LOOKLOOK (;LOOKLOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Sterling, VA 20164
Richard B.
Job Details:
11/22/2022
"CX complant. Light on microwave not working. Prior diagnosis found unit needs control board. Installed control and tested unit, Lights working as designed. Microwave heating . Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Reisterstown, MD 21136
Marc M.
Job Details:
11/22/2022
"cx complaitn following the fc door replacement the unit now rubs the fc door against the rc door when closing. inspected unit and found that the right side door could be adjusted so that the contact is not made during closure. however, cx has a substanially damaged tile floor that has the unit so unlevel that the unit will likely never close optimally due to how unlevel it is (took pics). cx states she wil be having the floor repaired, but as for now unit is as good of an install and closure as it can be."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
Replaced and tested part. Unit good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/22/2022
"Services not allowed after 6pm, the security didn't let me in. Called cx and rescheduled for 12/2/22; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Fort Belvoir, VA 22060
Eric W.
Job Details:
11/22/2022
cx complaint was aig dryer not drying/error codes we found a loose wire on on the ui we plugged the cable back in everything was working great when we ran the test
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near York, PA 17403
Bernard M.
Job Details:
11/22/2022
Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Elkridge, MD 21075
Israel R.
Job Details:
11/22/2022
Installed control and latch but the striker also needs to be replaced. THe strikers keeps getting stuck and is not mocing smooth so iut catches on the latch. Unit is locking and starting a cycle. 60 at tribkles. Ordering stricker.; ordrng 1 WPW10240513 (door strike)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Israel R.
Job Details:
11/22/2022
Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/22/2022
"Installed pump, tested unit, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/22/2022
"installed new inner both, both hinges and bulb per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint noisy spin.shaking violently, drum shaking when there is nothing in it. checked unit and found no errors stored to unit . found when unit is sensing washplate is spinning VARY fast , checked under unit and gearcase checked good no oil belt also checks good, tryed to remove wash plate and it is seized will need a new one for repair to be done unit will need Hub , washplate and clutch kit for proper repair; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10721967 (drive clutch kit)"
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
"cx complaint that unit was doing sheets and had gotte off balanced and making noise and wouldnt stop flashing the spin light. i then was ale to rest/calibrate unit and run service test to test tranmisson and motor,. rods all check good.. instructed cx the sheets more than likely gotten unbalanced for the load to cont."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/22/2022
"cx complaint water leaking from control panel. checked unit, come to find defective cold water valve, ordering valve to complete repair.; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Columbia, MD 21046
Robert L.
Job Details:
11/22/2022
"cx complaint water poured out ofter initial install from front bottom, found left side of pump broken off, ordering drain pump.......2 techs unit stacked but easily accessable; ordrng 1 W11458345 (drain pump) and 1 look (LOOK)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, WV 25403
Ricky E.
Job Details:
11/22/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
Installed dual valve. Tested unit. Water dispensing normally. Unit is working as designed.
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Emmanuel R.
Job Details:
11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/22/2022
replaced freezer gasket collected 110 for labor
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
David J.
Job Details:
11/22/2022
"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Mercersburg, PA 17236
Andrew S.
Job Details:
11/22/2022
Cx canceled the job when they found out that it was dispatched as out of waranty.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Installed new ice door. Unit is good and is sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.