We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near McLean, VA 22102
Emmanuel R.
Job Details: 11/22/2022
"Replaced LH fridge door, freezer door and both rails, Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details: 11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/22/2022
CX Complaint is the upper oven not working. Inspected unit and found unit is getting good power but upper oven not wanting to heat found door switch connection loose no allowing upper oven to operate properly. Reseatted and tested unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ocean Pines, MD 21811
Michael E.
Job Details: 11/22/2022
CX complaint: unsure if filling properly. Tested and verified complaint. I found it is filling to appropriate level in auto and in deep fill. No error codes and unit does get through diagnostic without difficulty. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Suffolk, VA 23433
Anthony D.
Job Details: 11/22/2022
replaced filter housing and diffuser tested unit is working as designed
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Richmond, VA 23220
Joseph D.
Job Details: 11/22/2022
"replaced leaking motor, unit now working properly without leaks.."
We serviced a
KITCHENAID FREEZER
Model KRFC300ESS03
Near Pikesville, MD 21208
Marc M.
Job Details: 11/22/2022
"cx complaint unit not opening door. inspected unit and found that the fc door slides are locked up and seized causing the slide to not expand and the entire fc door to fall and hit hte floor. contacted trade partner team explaining that there is no expressed DOP and this failure poses a significant risk to the cx hardwood floors, but Trade partner team declined assisstance with the OOW repair. cx will be contacting cx service herself. SR7735113298 collected only for service call at this time.; ordrng 1 WP13055901 (rail) and 1 WPW10284693 (Adapter, Side (right Hand))"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, MD 21620
Alexander W.
Job Details: 11/22/2022
Cx stated F8E0 error code inspected tested and verified cx complaint found blower motors defective getting 136 ohms at board at P5-1 and P6-3 should be at 103 per tech sheet. Gave cx quote for repair cx accepted paid service call and part by CC labor due upon return. Ordered motor and resched cx for 12/1/22; ordrng 1 W11107275 (Cooling fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/22/2022
"cx complaint unit is making a rubbing noise while agitating. inspected unit and entered into diag and found f0e2. cleared code and ran auto test. I found unit is making a grinding noise. lifted unit and found gearcase oil on belt and splutch. tried to remove wash plate and found it to be seized. unit needs, spin basket, tub, tub filter, wash plate, gearcase, splutch, drive belt, 2tech, 2 call count, other related parts. advised cx spin basket and tub ships to them and they will call once in and they look ok.; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W11550891 (wash plate) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2callcount and 1 2tech and 1 W10528947 (drive hub kit)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/22/2022
"replaced bushing and closer, tested, unit working as designed."
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, VA 22124
Jason A.
Job Details: 11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KUDD01DPPA0
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
"Sr#7735110608CX complaint unit was working fine CX paused unit in the middle of Cycle and pulled top drawer out. As soon as top drawers pulled out the unit started beeping and would not stop and no longer would start any kind of cycle. The only way to stop the beeping is to hold lock. Found this to be the case. Could not check properly for error codes start a cycle , or do anything besides lock it. Inspected rotor and found it was not jammed as well. Call Techline with the SR number above. They instructed to replace the control and possible UI which is no longer available. Quoted customer for repair explained that its possible the control may not fix the issue but we will attempt to swap controls from bottom to top before replacing with a new one, just to make sure.CX paid 120 for service call and will let us know within 30 days ; ordrng 1 WP8194444 (Control)"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Monkton, MD 21111
Marc M.
Job Details: 11/22/2022
"cx complaint knobs hot to touch during cooking. inspected unit and verified proper install of LP conversion (cx is on propane supply). also inspected cx cookware and concluded no unusual discrepancies with pot/pan size, cx using very standard sized cookware. contacted Techline to review. UL permits temps for metal knobs/surfaces of 131degrees and plastic knobs/surfaces of 167 degrees as referenced on page 1-3 of W11544031. documented file and provided cx sr7735110549."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY05
Near Timonium, MD 21093
Marc M.
Job Details: 11/22/2022
arrived at cx home and cx stated she tried to cancel call thru phone service but was unable to. no service needed.
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Vienna, VA 22181
Jason A.
Job Details: 11/22/2022
CX complaint ICEMAKER slows down & very loud. W11623132 Rev. A. Verified pump build date is good & replace recirc pump. Test recirc pump for 5 minutes non-stop & it is quiet. Set unit to normal ice production & sheet is forming. NO LEAKS > JJ
We serviced a
KITCHENAID OVEN
Model KEBC277KSS05
Near Annapolis, MD 21401
Andrew H.
Job Details: 11/22/2022
"Replaced lower door latch, powered on unit, lights turn on and off properly, unit is now working properly."
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Elkridge, MD 21075
Israel R.
Job Details: 11/22/2022
Installed control and latch but the striker also needs to be replaced. THe strikers keeps getting stuck and is not mocing smooth so iut catches on the latch. Unit is locking and starting a cycle. 60 at tribkles. Ordering stricker.; ordrng 1 WPW10240513 (door strike)
We serviced a
WHIRLPOOL WASHER
Model W ETLV27HW2
Near Alexandria, VA 22302
Lloyd B.
Job Details: 11/22/2022
Cx complained of a noise. Installed new splutch and tested and there is no longer a noise. Job complete
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, MD 20815
Mitchell H.
Job Details: 11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near York, PA 17408
Bernard M.
Job Details: 11/22/2022
"Cx complaint unit doesn't make ice. When arrived found 1 tray ice was made in last several days. Entered into service mode and ran test 56, error code E5 displayed, bad thermistor. Ran test 36 and fan runs. Ordering icemaker and heater, once allmparts are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, MD 20623
Robert A.
Job Details: 11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20175
Ken M.
Job Details: 11/22/2022
Cover and spray arm replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
MAYTAG DISHWASHER
Model MDD8000AWS2
Near Washington, DC 20017
Mitchell H.
Job Details: 11/22/2022
cx complaint unit is not draining.. inspected and confirmed. drain pump is humming like its OL. informed cx of pricing on replacement and she just wanted to do service call. cleared water out of tub for her and collected service call. job completed.
We serviced a
WHIRLPOOL OVEN
Model acr4303mfs7
Near Bohannon, VA 23021
Lucas R.
Job Details: 11/22/2022
"cx complaint unit not heating properly, checked unit found no error codes, themp sensor in range 1064 ohms at 64 degrees, found broil element open @ p5 on control, bw wire unseated from element, reseated, broil at 16 ohms, bake at 24 ohms, 244 vac to unit ran calibration cycle 374296 354 310 358 312 av 334 - adjusted the temp up 20* - unit working as designed - advised CX calling back several times will not get the unit exchanged and will be charged"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Joseph D.
Job Details: 11/22/2022
"replaced air baffle, tested both fans, sensors, heating element, placed unit on 8 hour timer, checked gaskets. unit now working properly"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/22/2022
cx complaint unit not drying. checked to find element reading open. called office spoke to Sammi scheduled cx for 11/30/22. ordering element to complete repair; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Petersburg, VA 23805
Chris B.
Job Details: 11/22/2022
Cx complaint unit will not make ice insp u it comf cx complaint found I'm lo ked up and not turned but can feel it trying ordering I'm ; ordrng 1 W11517113 (Im)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS00
Near Takoma Park, MD 20912
Mitchell H.
Job Details: 11/22/2022
cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/22/2022
cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Keith H.
Job Details: 11/22/2022
installed new door unbale to get signature becuase cx was in a meeting
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW
Near Washington, DC 20002
Samuel R.
Job Details: 11/22/2022
replaced control and unit is now workong
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Ezra M.
Job Details: 11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details: 11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, PA 17315
Sal R.
Job Details: 11/22/2022
"CX compliant was that the unti was making a grinding sound. I was able to run 2 auto test and a recalibration with out finding any grinding concerns. I did find a F2E3 (control miss,atch ). I am ordeirng 1 control board (W11513246). Once the part is avalible, please ahve somenoe form the office call to set a retun date.; ordrng 1 W11513246 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 11/22/2022
Inspected the unit. Found that the cx is saying that the Dishwasher has no operation. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found Water in the Float Switch housing. Removed all water. Ran Service Test on the unit. Unit will only fill now. Wash Motor will not run. Error of F7E2 = variable speed motor not running. Unit will need the Sump Motor & Main Control Board. ( Elw program additional 1 year warranty through Costco. ) ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Robert L.
Job Details: 11/22/2022
"installed damper pre previous, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/22/2022
cx complaint the unit is shutting down the motor in the high heat mode on timed dry. will work fine in low heat mode. tested in high heat for about thirty minutes and had no issues. issues is either in a motor overheating and opening and then cooling down and running again or due to a drop in house voltage. since i can not duplicate the issue i am ordering a new motor to resolve the issue. if issues persists after repalcing the motor the cx will need to have an electrician take a look at the house electrical. cx agreed. will return once the parts come in.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 1 W10909685 (thermal fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, VA 22301
Eric W.
Job Details: 11/22/2022
cx complant of unit not cooling in both sides inspected unit found freezer at 23 and fridge 42 looked for dye in freezer and compressor area and no dye with light and glasses hookedup gages found low side at 18 in vac and high side at 90 psi refilled unit to make sure the compressor is working pressurew went up also found large frost ball of ice on cap and suction line in freezer melted ice told cx there might be a leak in cabnet and gave cx ss labor pricing she then called wp to see if she can get a consession for labor then sent it up for revie and will get back with them in a few days if we go back we will need to to a nitrogen test on lines in the cabnet to try and find the leak
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Catonsville, MD 21228
Robert L.
Job Details: 11/22/2022
"installed new motor, upper harness, motor relay and main contorl, recalibrated, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details: 11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Abingdon, MD 21009
Neil H.
Job Details: 11/22/2022
CX COMPLAINT UNIT NOT HEATING PROPERLY I FOUND THE BAKE ELEMENT ARCED AND FOUND STILL HAVING ISSUES HEATING THE RELAY ON CONTROL WAS BLOWN REPLACED CONTROL ALSO UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesapeake, VA 23324
Carl A.
Job Details: 11/22/2022
cx complaint of unit getting condsation and heavy frost in freezer found liner pulling apart on the bottom of fc cabinet more then an 1/4 inch gap called techline spoke with Andrew unit be put up for review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ken M.
Job Details: 11/22/2022
"Customer complaint is that the unit is not cooling properly. Found a heavy frost pattern on the evaporator. Customer has been defrosting the unit periodically on their own. Thermistor encased in ice tested at 36K (-14F) and slowly dropping. Defrost circuit tested in diagnostics. Element is only pulling 1.5A, expected closer to 4A. Ordering element. Evaporator steamed to assist defrost cycle and thermistor replaced.; ordrng 1 W11546610 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 11/22/2022
"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/22/2022
"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Abingdon, MD 21009
Neil H.
Job Details: 11/22/2022
REPLACED THE HEATER PER SP UNIT CHECKED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details: 11/22/2022
per previous diag I attempted to replace the damper. However I found that the part was correctly labeled but was not the correct part. It was a water valve. I am reordering the the damper. I set the return visit for Friday 12/2 PM preference. Will collect the labor on return.; ordrng 1 WPW10594329 (Damper REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North East, MD 21901
Alexander W.
Job Details: 11/22/2022
Cx stated front right burner not working inspected tested and verified cx complaint found harness loose on switch corrected issue and tested unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Samuel R.
Job Details: 11/22/2022
redplaced control all godd
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV4207JZ0
Near Abingdon, MD 21009
Neil H.
Job Details: 11/22/2022
CX COMPLAINT LAMP NOT WORKING AND THE LIGHT WOULD HAVE A DELAY ON COMING ON REPLACED THE CONTROL AND LAMP
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23453
Carl A.
Job Details: 11/22/2022
"cx complaint of unit banging aginst caibinet,checked unit to find no error codes at this time pulled splutch to find gear case leaking oil break down as follows 1/W10752187,1/W10752283,1/W10528947,1/W11454734,1/W10721967,1/W11239857service call break down as follows service call 120.00part 504..30shipping 15.00labor 200.00/ 2 ct as gear case sub total 839.30tax 30.26grand total 869.36deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, VA 23112
John P.
Job Details: 11/22/2022
Picked up control W11546690.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Finksburg, MD 21048
Marc M.
Job Details: 11/22/2022
"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Lanham, MD 20706
Shawn D.
Job Details: 11/22/2022
cx complaint unit never heated after repair. inspted unit confirmed no heat good outlet power unit is kind loud. pulled unit apart to find the red wire to thermister was not plugged in. so plugged in then tried adjusting unit multible times and did get it to sound better now. it looks like blower wheel wobbles and iis vibratiing alot so added pads to the blower wheel cover and does sound better. dont cx to run and if its bothering her we can try to replace the motor and blower wheel to see if helps. cx is going to use unit and see how it goes. adding parts to tcket incase she calls back; ordrng 1 WPW10349492 (blower wheel) and 1 W11094983 (motor)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Ezra M.
Job Details: 11/22/2022
"noise during cycle. found motor failing, noise coming from motor.; ordrng 1 W11283592 (motor-drve cbe)"
We serviced a
JENN-AIR OVEN
Model JIS1450DS1
Near Annandale, VA 22003
Christian C.
Job Details: 11/22/2022
Installed bake element and console. Tested unit in bake 350. Bake element heating up. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 11/22/2022
"installed part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Potomac, MD 20854
Julian H.
Job Details: 11/22/2022
replaced control that whirlpool send to CX sending the one we order back also replace valve tested & working
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details: 11/22/2022
"CX compliant is that the unti is not completing a wash cycle. I found a F6E3 error code. I am orderign 1 control board (W11419171 ), and 1 console control (W11478526). I have set a retun date for 11/30; ordrng 1 W11478526 (console 5 @ tribs) and 1 W11419171 (control board 6 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, VA 20169
Carl R.
Job Details: 11/22/2022
"Cx complaint is F9E1 - Error Code - Dishwasher, from previous technician recommendations, unit will need pump motor, vent wax motor, and drain pump. Found codes, f7e1, Fae2,and f9e1. Cleared codes and f7e1single speed returned. Pulled unit from underneath counter top and removed lower rack and spray arm. Removed screws and connectors to original sump. Installed motor and pump ran a test, and unit ran properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details: 11/22/2022
cx complaint is the unit not dispensing ice correctly since last repair. i found the ice glide is missing. replaced with preIDed part and tested. unit dispensed ice without missing the cup. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Edenton, NC 27932
Branden R.
Job Details: 11/22/2022
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/22/2022
"When arrived to replace door, found gap from the liner at the bottom right corner of the RC. The gap is 1/4 in wide and 5 in long. This was creating the condensation build up in the unit. Contacted TL and reported findings, they'll be sending it up for product review for replacement. Whirlpool will contact cx about replacement."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ricky E.
Job Details: 11/22/2022
"customer stated that the unit wasnt heating or drying. fnd loose connection at the terminal block, and a clogged vent.. secured the connections at the terminal block, and instructed the customer to have the vent cleaned, unit cks ok.."
We serviced a
KITCHENAID OVEN
Model KFES530ESS0
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/22/2022
"Cx complaint an error code displays while the unit isn't being used. Entered into diag mode and found error code F6E9, appliance manager lost communication. Cx stated this error would flash and he would cut breaker to remove so unit can function. After scrolling through the left and right UI would blink and be unable to shut off after hitting buttons. The burners wouldn't come on. Set oven for convect and preheat to 350 which was reached. After cutting and restoring power, the unit functions as normal. Ordering control, and UIs, once approved contact cx to reschedule; ordrng 1 WPW10341243 (user interface (left)) and 1 WPW10553762 (user interface (right)) and 1 W11088874 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Arlington, VA 22205
Emmanuel R.
Job Details: 11/22/2022
"Upon arrival to replace the tub for this DW, we found that the tub was delivered to the wrong address. The address on file is correct but somehow it never made it to the customer. Reordering tub. Please lets make sure the third tub goes to the correct address and its not damaged, customer is not happy.; ordrng 1 W11409865 (tub)"
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Israel R.
Job Details: 11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Crozier, VA 23039
Jerod R.
Job Details: 11/22/2022
"tested unit found unit has bad condenser fan motor , which is not cooling coil to help with heat dispurtion ordered new fan motor, unit still with in 3 yr warranty; ordrng 2 W11387394 (fan)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23233
Thomas B.
Job Details: 11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermistor and dampner tested unit now functions normally melted off remaining ice
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Palmyra, PA 17078
Justin L.
Job Details: 11/22/2022
"Cx complaint unit making noise. Was able to access unit and found idler and rollers worn. Was able to replace with parts from van stock and test unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler), and 4 WPW10314173 (roller) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 11/22/2022
Installed all parts. Tested the unit. No leaks found. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lititz, PA 17543
Justin L.
Job Details: 11/22/2022
Cx complaint unit leaking. Was able to access unit and found when icemaker calls for water the unit leaks at the fitting. Ordering fitting and setting return for Thur 12/1/22; ordrng 1 WP2300868 (fitting) and 1 WPW10277958 (fitting)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Ken M.
Job Details: 11/22/2022
Customer complaint is that the door ajar light is not turning off. Unit tested and issue confirmed. Found the upper left door switch disconnected from the cabinet harness. Connector plugged in and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, PA 17404
Sal R.
Job Details: 11/22/2022
I repalced the lid lock and found the unti to still be locking and unlocking through 2 test cycles. I ran a recalibrtation and found that btnhe unti completed the cycle with out issues. I am ordering 1 control board. Please have somoene form then office call to set a retun date once the unit part is avalible.; ordrng 1 W11607637 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pasadena, MD 21122
Andrew H.
Job Details: 11/22/2022
"Cx complaint is unit has long wash times up to 3 hours. Inspected unit found unit had no error codes. Ran test cycle, after it filled with water, control powered down but had led light on back of control. Drained water out, ran test cycle again, unit began to agitate and shut down again with water left in tub, drained water again, determined unit has bad programming. Ordering control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
Emmanuel R.
Job Details: 11/22/2022
"Cs unit doesnt want to start a cycle after you hit the start button, confirmed complaint. found error codes F5e1 lid switch , f7e5 shifter fault, f0e2 over suds . I replaced actuator , unit didnt want to shift in diagnostic mode. Also found the lid lock is not responding at all and in tested 9 it wont lock the lid. Odering lid latch , comntrol is working ok but returning with it incase needed.; ordrng 1 W10404050 (lid lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Israel R.
Job Details: 11/22/2022
Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/22/2022
cx complaint unit not drying. checked to find element reading open. called office spoke to Sammi scheduled cx for 11/30/22. ordering element to complete repair; ordrng 1 WP3387747 (element)
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Poolesville, MD 20837
Julian H.
Job Details: 11/22/2022
CX complaint about top oven bake dont heat put a cycle on ignitor not responding found no resistance on ignitor replaced with preid tested & working
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 11/22/2022
"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/22/2022
i was able to access unit and replace the lower harness as per previous visit. tested unit twice and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Norfolk, VA 23502
Zachery R.
Job Details: 11/22/2022
cx complaint defective tub. verified issue. ordering tub to complete repair.; ordrng 1 W11513977 (tub)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elizabeth City, NC 27909
Branden R.
Job Details: 11/22/2022
"came out to replace parts on unit , disassembed and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/22/2022
"CX Concern the unit not dispensing rinse aid, replaced dispenser and tested unit . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/22/2022
Cx complained of oven temp problems. Installed new control and sensor and tested and it heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ocean Pines, MD 21811
Michael E.
Job Details: 11/22/2022
CX complaint: unsure if filling properly. Tested and verified complaint. I found it is filling to appropriate level in auto and in deep fill. No error codes and unit does get through diagnostic without difficulty. Unit is working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details: 11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
JENN-AIR REFRIGERATOR
Model JUIFX15HX01
Near McLean, VA 22102
Emmanuel R.
Job Details: 11/22/2022
"Cs unit is not making ice, confirmed complaint. I found when you turn the unit on it tries to call for water but unit just humms, once a i removed the water filter started rushing in. Unit needs a water filter because the one that came with unit is defective. Test cycle completed, no error codes. Ordering filter.; ordrng 1 F2WC9I1 (filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details: 11/22/2022
cx complaint is the unit not dispensing ice correctly since last repair. i found the ice glide is missing. replaced with preIDed part and tested. unit dispensed ice without missing the cup. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS06
Near West Springfield, VA 22152
Christian C.
Job Details: 11/22/2022
Cx complaint unit fan turns on by itself after 10 minutes. Inspected fan board and control. Reseated connections to fan board and control. No thermal events found. Waited the 10 minutes for the fan and it has not came back on automatically. Still works when pressing buttons. Called safety. Unit is working as designed.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near Reston, VA 20190
Richard B.
Job Details: 11/22/2022
"CX complant. Right side dosent work. Prior diagnosis found unit needs Power module, Installed power module and reassembled and all burners work besides RR. Reorderingg power module , UI and RR burner , Further work needed, RB; ordrng 1 w10857232 (module) and 1 WPW10396549 (hot plate) and 1 WPW10396615 (ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details: 11/22/2022
unit needs water vavle and control with vent motor .; ordrng 1 W11462458 (control) and 1 W11416460 (vent motor) and 1 W11434044 (water water vavle)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/22/2022
CX Complaint is the upper oven not working. Inspected unit and found unit is getting good power but upper oven not wanting to heat found door switch connection loose no allowing upper oven to operate properly. Reseatted and tested unit is now working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Justin L.
Job Details: 11/22/2022
cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)
We serviced a
JENNAIR RANGE
Model NA
Near Upper Marlboro, MD 20772
David J.
Job Details: 11/22/2022
"CX complaint left oven not heating right door is falling off and light will not come on on right oven. Inspecting unit and could not find a model and serial number anywhere found that this unit does have issues but cannot find any numbers to look and see if parts are available, CX did not have the owners manual. He is going to look for owners manual and then give us a call back if he can find it cannot work on item did not charge customer."
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near New Market, VA 22844
Danny R.
Job Details: 11/22/2022
found unit wate rline was losoe reinstalled now making ic e