We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Poolesville, MD 20837
Julian H.
Job Details:
11/23/2022
"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details:
11/23/2022
REPLACED THE CONTROL CX SAID UNIT HAS BEEN WORKING SO REPLACED THE CONTROL ONLY.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"Cx complaint no start. M/s tag missing from unit, cx had letter from whirlpool confirming m/s on file, called office was told me ok. Confirmed complaint, drum light ok but cycle didn't start. Power supply ok. Removed back cover, found open thermal fuse. Replaced part using pre id, unit tested ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWP0
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
"CX complaint unit will not wash dishes. Inspected unit and found no water going into unit to start washing. Put a few cups of water in dishwasher and sump ran correctly with no leaks. Checked voltage at inlet valve and had nothing. Remove front door skin and found brown wires to have come apart. Unit will need a new harness to properly fix. Patched harness, temporary until customer decides what they want to do. Unit is now working and washing dishes."
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near York, PA 17403
Bernard M.
Job Details:
11/22/2022
Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to replace the harness. disassembled the unit as needed. replaced the ahrness and put the unit back together. tested operation. unit is good to go. advsied cx to monitor the unit.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Carlisle, PA 17013
Fred G.
Job Details:
11/22/2022
"i was able to access unit and replace the drive motor, drive belt and splutch as per previous visit. tested unit and found unit now checks good. nd"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
replaced holder for rf tested all burners & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit had split gaskets , replaced pre id gaskets, unit now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Church Hill, MD 21623
Alexander W.
Job Details:
11/22/2022
Cx stated back panel defective inspected tested and verified cx complaint found replaced back panel from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not going to final drain spin put unit on test mode found error F0E5 overload put unit on factory test calibration then tested unit on a normal cycle deep fill & found an issue with water valve no bringing water just buzzing need part CX PIF; ordrng 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lititz, PA 17543
Justin L.
Job Details:
11/22/2022
Cx complaint unit making noise during spin. Was able to access unit and found pulley nut backed off causing teeth to grind and premature wear on the belt. Was able to replace parts with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Robert W.
Job Details:
11/22/2022
Replaced clutch and washplate unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
11/22/2022
"replaced compressor and drier, pressurized nitrogen to 140 psi, vacuumed 20 min, charged, verrified low pressure at -5 ' hg, unit working as designed.; ordrng 1 876765 (mtg kit LR/VS), used 1 876765 (kit LR/VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details:
11/22/2022
"CX complaint unit not drying dishes, checked unit found wire not seated on heating element seated wire tested working as designed"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Emmanuel R.
Job Details:
11/22/2022
"Replaced inlet water valve, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hollywood, MD 20636
Shane B.
Job Details:
11/22/2022
installed ordered part and restored power. cycled IM and it compelted cycle and filled properly. unit is working as designe.d
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
11/22/2022
replaced heater and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Aldie, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
KITCHENAID HOOD
Model KVUB606DSS2
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
CX complaint about unit not working at all found an issue with main control & ui GAVE CX A QUOTE went to replace parts found that control board is fine but ui has a different connector it wont fit see pics remove parts explained CX that we have to reorder parts got furious with a very disrespectfull attitude only option that we have is ordering ui again tried to explained this to her & kept saying why we ordering the same part if doesnt work DONT WANT TO PROCEED; ordrng 1 W11282990 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Crozet, VA 22932
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint valve will not turn flame down. Found adjustable valve stem fully open, letting maximum gas flow through valve. Closed valve stem a bit, unit now has appropriate high-low flame range."
We serviced a
WHIRLPOOL FREEZER
Model Kfcs22evms8
Near Warrenton, VA 20187
Carl R.
Job Details:
11/22/2022
"Cx complaint is, Fresh food is freezing and ice is melti. ng and refreezing Fresh food and freezer Always. Inspected unit and unitvis working properly. Temp Rc 40 actual is 36. Food in front of baffle. Freeze is keeping food frozen. Unit working properly"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Selbyville, DE 19975
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool both sections. Tested and verified complaint. FC evap had frost accross the top and ball of ice on capilary. Documented both evaps in pics. Both evaps only frost pattern on top coil...RC evap a little better with frost making it to 3rd bend. Called TF and went over findings and evap pics. Ordering compressor, RC evap, coupler and dye drier and 3 count per TF. Cannot reschedule due to SS tech needed; ordrng 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/22/2022
CX COMPLAINT NOT COOLING PROPERLY FOUND THE HEATER NOT CONNECTED ON BROWN WIRE FROM COMING OUT OF CONNECTOR TEMP FIXED NEW HARNESS NEEDED; ordrng 1 W11581973 (HARNS-WIRE)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, VA 23874
Zachery R.
Job Details:
11/22/2022
"cx complaint light nonresponsive, checked unit, acu constantly sending 123vac to light, ordering acu to complete repair.; ordrng 1 W11552018 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Newport News, VA 23608
Justin W.
Job Details:
11/22/2022
arrived to find cx unable to supply reciept putting unit in warranty. advised i would have to charge to look. cx cancelled appointment. cx to reach out to contruction for reciept or to reach out to whirlpool for authorization.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details:
11/22/2022
"Cx spoke through the window and said the service needs to be rescheduled, she did not state why. I did not diagnose the unit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23294
Jonathon C.
Job Details:
11/22/2022
"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near California, MD 20619
Shane B.
Job Details:
11/22/2022
installed ordered part and tested dispensor. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, VA 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
replaced odered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced all parts and testeed operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Edgewater, MD 21037
Alexander D.
Job Details:
11/22/2022
replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lanham, MD 20706
Shawn D.
Job Details:
11/22/2022
"opened system and was full of 134a. replaced compressor drier used coupler from v/s then vacumed unit down and flled to 5.5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
"cx complaint that unit was doing sheets and had gotte off balanced and making noise and wouldnt stop flashing the spin light. i then was ale to rest/calibrate unit and run service test to test tranmisson and motor,. rods all check good.. instructed cx the sheets more than likely gotten unbalanced for the load to cont."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Coaldale, PA 18218
Sal R.
Job Details:
11/22/2022
"CX complaint was that the knob was melted due to normal opperation. I found thatbthe knob was melted and the switch harness was scored with burn marks from melted plastic. I am ordering 1 switch harness (WPW10548355) and 1 burner head(WPW10515455). I replaced knob and closed valve to sorten flame hight on low settings for the cooktop. Once the parts are avalible, please have someone form the office call to set a retun date.; ordrng 1 WPW10548355 (switch harness) and 1 WPW10515455 (RF burner head 53 @ tribs)"
We serviced a
MAYTAG RANGE
Model MMV1175JB00
Near Middletown, DE 19709
Andrew W.
Job Details:
11/22/2022
Cx complaint is light under unit is not working. inspected and verified complaint. replaced bulb from pre id and tested unit. light is now working and unit is working as designed. job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/22/2022
cx complaint the unit is not working everytime. checked the unit and found very sensitive interlock switches. also found the inner light not working due to the interlocks failing. tried to remove the unit and noticed how it is installed it needs to be lifted over a trim piece and i do not have very much room to work with. ordering a second tech to resolve the issue. cx understood and said she will feel way more comfortable to wait fro a second tech. tried to call tradecare for approval and was transfered to aig and then the call los connection so we will need to send over for approval. took photos showing the area and space arpund the unit. too tight of a fit for a oven dolley as well. will return once approved for second tech.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Rockville, MD 20851
Roberto I.
Job Details:
11/22/2022
Replaced outer door. Unit good to go
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Upperco, MD 21155
Marc M.
Job Details:
11/22/2022
mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
cx under impression unit has warrenty advised that unit has no warrenty and service of 120 not including parts or labor . cx refused service stating unit should be coverd advised cx it expaired 4/4/22 and cx refused service at this time
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is Doors Not Aligned - Side by Side Refrigerator. Inspected unit and seen that the bolts on top of the Rc has been tampered with to adjust door. During inspection lower cams squeek when the door is opening. Ordering both camsWPW10257201. Lower camWPW10257203, bracket door stopW11037957, stopW11037957, 2 screwsWPW10308750; ordrng 1 WPW10257201 (Door cam) and 1 WPW10257203 (Lower door cam) and 1 W11037957 (Bracket door stop) and 1 W11037957 (Stop) and 2 WPW10308750 (Screw)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"cx complaint unit seems to be getting noisier. inspected unit, heard noise cx is talking about but its not loud at all and sounds normal. can hear compressor running smoothly and not loudly. can hear seperate irregular hum that sounds like refrigerant passing thru the pipes but its not loud and nothing unusual. cx said it doesnt get much louder than this. advised cx sounds are normal and unit is operating as designed and to try and get noise on video if it gets louder. unit is working properly"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
11/22/2022
"cx complaint is the unit not powering on. cx said it was running for hours and when she opened the door it was not hot, towels were wet. cx turned unit off and it will not turn back on. terminal block has 242vac and LED on control is flashing. unit will not go into diagnosic mode. UI is getting 13vdc but will not power on. plug doesnt seem to clip in solidly. unit will need a new UI. all fuses are good. element is good. schedule when part is available.; ordrng 1 W11378949 (user interface)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Williamsburg, VA 23185
Justin W.
Job Details:
11/22/2022
cx complaint unit leaking from front right of door. checked unit to find no error codes. unable to replicate leak. cx showed video/pic of leak. leveled unit back slightly to decrease risk of leak. advised cx to not pre rinse dishes but to only scrape solids off of dishes. cx agreed. advised cx to prime incoming water prior to starting unit to make sure unit has hot water from start. cx agreed. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Timonium, MD 21093
Marc M.
Job Details:
11/22/2022
cx complaint unit making noises that last from 10 seconds to 5 minutes. upon arrival unit happend to cycle the icemaker and drop an tray of ice. was able to demonstrate the sounds of ice dropping and the inlet valve filling the icemaker tray. also entered unit into diagnostics and found in test 3 that when the evap fan runs there is a distinct vibration that would be described as unusual. unit will need parts.; ordrng 1 W11578030 (motor evap) and 1 WP67006337 (fan blade)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Martinsburg, WV 25403
Ricky E.
Job Details:
11/22/2022
"installed parts, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Aldie, VA 20105
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that they got a letter saying that the Heater Element has a Service Pointer. Checked the Heater Element. Heater has the Gold Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. ( Technical service pointer W11540964 - Special Project S17304.)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Mills, NC 27976
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disassembled and replaced all parts needed tested unit is running as designed .
We serviced a
MAYTAG WASHER
Model AEWSRCT7IVBYU
Near Chevy Chase, MD 20815
Mitchell H.
Job Details:
11/22/2022
"got to building. got up to apartment and cx informed me her unit is working as of now, informermed her to let us know if it stops gain. moving on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/22/2022
"installed fc fan, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model ICI500XB01
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/22/2022
Replaced glasstop.unit cks and everything works ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details:
11/22/2022
CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/22/2022
Customer complaint unit is loud and the door is swinging open and the ice maker is not working. THe unit is operations normal the noises are normal compressor fan noises and valves. Noiwe is good. The door is openning and when the closer goes pass 90 is going to keep the door open is normal. Ice maker was off. I turned on but did not harnvest i pressed the button and nothing no harveting. I turning on and off the switch and the unit tried to moved but i had to move it with myh hand to get to catch. Unit needs new icemaker. Call cusotmee when part is available.; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not dispensing ice, inspected unit and motor makes a humming noise, connections and yoke cks ok. but found some ice stuck on the ice bucket, i clear the bucket, now the unit dispensing ice normally"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Manassas, VA 20109
Demonte S.
Job Details:
11/22/2022
Inspected the unit. Found that the cx is saying that the Dryer will not turn On. Ran Service Diagnostics on the unit. Error Codes are F6E1 = Hmi / Acu Communication failure. Dry is getting too hot and killing the board. I advised that the cx have the vents replaced before we return to do install. ( Any questions please check Sd Pictures if any questions. ) ; ordrng 1 W11388040 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lovettsville, VA 20180
Ricky E.
Job Details:
11/22/2022
"the customer was still nasty on the day of service... the customer had requsted a new company, and was nasty about payment"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lititz, PA 17543
Justin L.
Job Details:
11/22/2022
Cx complaint unit making noise during spin. Was able to access unit and found pulley nut backed off causing teeth to grind and premature wear on the belt. Was able to replace parts with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
came out to resolve the issue. disassembled the unit as needed. replaced the part and then tested operartion. ice now making it into the cups. cx agreed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near New Castle, DE 19720
Andrew W.
Job Details:
11/22/2022
"Cx complaint is unit sometimes does not work. inspected and verified complaint. cx had a power outage and the unit lost communication with the ACU throwing an F6E8 error code. power cycled unit and tested 2 times and unit was completing all functions properly. unit is working as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit leaking. Found mounting nut on front left top rack broken off of rack mount. Ordering tub nut and track.; ordrng 1 W11545286 (nut, tub) and 1 W11561204 (track, dishrack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/22/2022
"Cx complains that the unit not making ice, inspected unit, i ran diagnostic test mode, no error codes found, ran test#36 the fan box not working, the rc temp 38 degrees, Fc temp 7 degrees, freezer fan cks ok, .. then i ran test# 45 and fill tube is frozen so i ran test#19 to defrosted.. valve cks ok.. unit need parts, also the freezer light not workng..; ordrng 1 W10695459 (module) and 1 W11087201 (heater) and 1 W10846539 (evaporator fan blade) and 1 w11579560 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WED5540STO
Near Henrico, VA 23231
Joseph D.
Job Details:
11/22/2022
"cx complaint no heat confirmed complaint, founc open heating element, replaced heating elemen. dryer working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/22/2022
"cx complaint fc door not opening and rc door not sealing. checked unit, coem to find fc shelf punctured door liner not allowing door to close, ordering fc door and hinges to complete repair.; ordrng 1 LW10573340 (dor-fip) and 2 WP2183805 (bracket)s and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middletown, PA 17057
Fred G.
Job Details:
11/22/2022
cx complaint unit has condisation on left side of RC. inspected unit and found gap in door gasket. was able to heat gasket up to get it to seal to body of unit. found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ
Near Hampton, VA 23666
Justin W.
Job Details:
11/22/2022
"cx complaint clicking sound during drain. checked unit to find error codes f9e1, fae2, f8e2. removed unit and installed heater per service pointer. removed drain pump to find chopper blade broke. replaced drain pump without chopper blade. tested unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS00
Near Takoma Park, MD 20912
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/22/2022
on arrival customer showed me the control and while pressing the buttons on the control unit responded adn she was able to select temp also said reight before arrival unit was working
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/22/2022
"the client complains that the unit shakes too much on spin, inspected unit, drum, spring and shocks are fine, the unit is uneven, so i level it and now the unit is working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/22/2022
"Cx complained that at times, the console does not work. Could not duplicate the problem but I could not advance in diagnostics. There is a pointer about unresponsive units. Unit needs new console and control. both; ordrng 1 W11319991 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Installed new ice door. Unit is good and is sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23238
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin container tested unit now functions normally.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FH02
Near Culpeper, VA 22701
Robert W.
Job Details:
11/22/2022
CX complaint is the unit isnt heating properly inspected unit and found unit is heating just not maintaining temp found door gasket not sealing and temp sensor misreading ordering temp sensor and gasket; ordrng 1 WPW10269069 (Gasket lower oven) and 1 7430P04460 (Temp sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KECD807XBL01
Near Milford, DE 19963
Andrew W.
Job Details:
11/22/2022
"Per prior diagnosis, replaced burner element and switch. tested and unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW2
Near Arlington, VA 22206
Eric W.
Job Details:
11/22/2022
cx complaint is rf is not cooling when opening up frige cx had alots of food bags covering the damper door once we moved the food out of the way the unit started to cool
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Warrenton, VA 20186
Carl R.
Job Details:
11/22/2022
"Cx complaint is Not Compacting - Trash CompactorSR#7735112072. Inspected unit and seen that the ram had separated from the assembly. The spot welds was not holding the ram plate. The ram plate is sitting at the bottom of the compactor and the container plate, left side of the container, the side plate welds have given loos. Ordering ram assembly WP9871251, and container WPW10451276; ordrng 1 WP9871251 (Ram assembly) and 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/22/2022
Installed FC door per previous diag waiting on control; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Ocean City, MD 21842
Michael E.
Job Details:
11/22/2022
"CX complaint: top spray arm catches top rack and unit leaking in front left. Tested and verified complaint. I found the top spray arm is catching the top rack. It is secured but i see more space above the spray arm than normal. Also i was able to get 2 drops from in the door under the vent and dispenser. Ordering top spray arm, retainer, vent assembly, gasket and dispenser. Cannot reschedule due to SO part; ordrng 1 W11590538 (retainer) and 1 W11573766 (top spray arm) and 1 W11414073 (vent assembly) and 1 W11545539 (vent gasket) and 1 W11412300 (dispenser)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN COMPLETELY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/22/2022
"cx complaint unit looses cooling in the RC. Fc builds frost on back wall. today it looks like unit is cooling. took internal temps and found RC was 34 degrees, FC was -3. step 1=01, step 2=01, step 3= evap fan came on and baffle opened. ran step 6 and found bi-metal was showing closed. pulled unit out and test P2 3-7 and found .2 ohms. tested heat element at control P2-3 / P1-2 and found 32.1ohms. ran step 6 again and found the heater did come on. called TL (SR7735111647) TL thinks its a intermitten issue with the fan motor and baffle. he also wants the evap harness ordered just incase unit has a wiring issue. ordering evap harness and will use the damper and fan motor on return visit. please call cx once parts are approved to schedule a return visit.; ordrng 1 W11551372 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Franklin, VA 23851
Zachery R.
Job Details:
11/22/2022
"replaced acu, tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Mercersburg, PA 17236
Andrew S.
Job Details:
11/22/2022
Cx canceled the job when they found out that it was dispatched as out of waranty.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/22/2022
CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed damper pre previous, tested all ops ok"