We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/23/2022
"Cx complaint: Screeching when changing cyclesInspected unit, confirmed complaint. Pulled shield off and the splutch just fell off. the nut had fallen off somewhere. replaced the splutch and put unit back together. Ran test mode and confirmed no codes, unit working as intended."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GP0
Near Richmond, VA 23220
Jonathon C.
Job Details:
11/23/2022
"cx complaint, lights on console defective. inspected unit, verified complaint. ordering console. unable to reschedule.; ordrng 1 W11302461 (console)"
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Phoenix, MD 21131
Eric W.
Job Details:
11/23/2022
cx complaint was water pressure was low we replaced the water valve and tested the unit there was no leaks everything was working great
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details:
11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, VA 23223
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details:
11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details:
11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details:
11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details:
11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is DW F8E4 error code. Inspected/tested and found 2 issues. Unit wa leaning about 3/4 forward from install and also inlet valve was dripping into tray. Tiaghtened valve and releveled DW. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22201
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Previous tech found UV dye at drier couplers. Install new drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.95A & good frost pattern > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, VA 22655
Ezra M.
Job Details:
11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20037
Samuel R.
Job Details:
11/23/2022
cx comlaint unit is not draing.inspected unti and could confirmed.found drain pump to bad.also found unit to have copper bushing element.will replace element per service pointer W11540964.will use pump on return visit as cx only wants us to pull unit out once due to the small space in the kitchen.cx will call when to reschedule repair W11537778 100 tribles; ordrng 1 W11537778 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, DE 19706
Frederick R.
Job Details:
11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WWFG505M0BS
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"ice issue. stated was not making ice. found ice bucket full, ice maker full. removed ice. ice maker cycled, dropped ice and filled normallly. verified no ice buildup, good air flow from evap fan, temps normal. advised cust to replace filter and move food from in front of vents. tightened door handles."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Danny R.
Job Details:
11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashburn, VA 20148
Richard B.
Job Details:
11/23/2022
"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details:
11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Bernard M.
Job Details:
11/23/2022
Cx complaint about the balance of unit. Cx was concerned about how the basket suts in unit and bounces up and down. Explained to cx the floating basket and how its held by 4 suspension rods. Instructed cx on how to load and the size when running. Also made sure the unit was level. Ran test cycle and the unit runs as designed. Cx understood how the unit works.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2570AEM3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
"cx complaint the unit is not making ice and the freezer is not closing like it should. checke the unit and ice maker is defective with proper voltage sent to it. ordering new ice maker. also found that the slide rails are completely closing. orderign new slide rails. finally noticed ice production around the back panel. found that the evap fan motor is not coming on with power being sent to it. therefore, ordering a new evap fan as well. will return once it is approved and parts come in.; ordrng 2 WPW10120018 (slide rails)s and 1 W11334745 (evap fan)"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details:
11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Phoenix, MD 21131
Eric W.
Job Details:
11/23/2022
cx complaint was water pressure was low we replaced the water valve and tested the unit there was no leaks everything was working great
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Lititz, PA 17543
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details:
11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lochearn, MD 21207
Keith H.
Job Details:
11/23/2022
replaced valve unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22306
Christian C.
Job Details:
11/23/2022
Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details:
11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details:
11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/23/2022
customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details:
11/23/2022
replaced parts tested fans & working
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, VA 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details:
11/23/2022
"Replaced back ignitor and bake burner, tested unit multiple times and everytime it started on the first or second click. preheated to 350 degrees as well. Unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/23/2022
spoke with customer unit has been working since last service call and no issuses replaced control and console tested no leaks no errors
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, VA 20170
Richard B.
Job Details:
11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details:
11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details:
11/23/2022
"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."
We serviced a
MAYTAG REFRIGERATOR
Model KFCS22EVBL5
Near Lititz, PA 17543
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace parts. Heated gasket to fit and harvested and filled icemaker unit now checks good no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details:
11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details:
11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, WV 25419
Danny R.
Job Details:
11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEM8
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/23/2022
"cx complaint the unit is not making ice. checked the unit and found that the heater circuit on the ice maker was fried. therfore, the unit was not cycling and making ice. replaced the ice maker and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Catonsville, MD 21228
Robert L.
Job Details:
11/23/2022
"installed dual valve and filter housing, cx supplied new fiter, water returned to door , pressure ok solid stream but a little slow, saddle valve on bottom of pipe, and tubing extra long, cx aware and ok with flow, tested all ops ok collected"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Hockessin, DE 19707
Alexander W.
Job Details:
11/23/2022
Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, VA 20170
Richard B.
Job Details:
11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Selbyville, DE 19975
Michael E.
Job Details:
11/23/2022
"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/23/2022
"customer stated that the unit was spinning out of balance.. fnd no stored error codes, verified that the shocks were good and verified no mechanical issues.. ran a test cycle with towls and the unit ran with no issues... unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/23/2022
"replaced tub, tested, no signs of leaks. unit working as designed. provided m/s sticker to cx in ty card advised sticker is very important and to keep in safe place."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/23/2022
cx complaint thst unit is leaking intemrittingly out the front left of the unit found the one rivot is pulled out of the fram seal channel possibly causing the gakset to not securely seal flush in there. not sure if thas worht repair being tub cx paid service and will call wp to see if help can be done.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, MD 21797
Brian R.
Job Details:
11/23/2022
came out and replaced parts. stator bolts not ordered so had to bust off old Rotor from old drum. put Rotor on and her grinding and sandy sound. took cover off to see 3 magnets cracked and broke. will reorder part and office will try to rush them back on if they can. went over everything with cx.; ordrng 1 WPW10544980 (Rotor Re Order)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, PA 17033
Justin L.
Job Details:
11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, MD 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Justin L.
Job Details:
11/23/2022
Cx complaint unit not cooling properly was able to access unit and found signs of defrost failure. Was able to use steamer to clear ice and found loose connection at harness. Secured connection and verified operation of heating element. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details:
11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Round Hill, VA 20141
Ricky E.
Job Details:
11/23/2022
customer stated that the unit wasnt making ice.. the fzr section shows between 0 and -10. the ice bin is half full and the unit has recently made ice.. the unit is making ice slowly.. unit needs the icemaker; ordrng 1 WPW10300022 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, VA 22974
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"