We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
replaced ordered door and tested unit is now fully functional
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/21/2022
"Replaced all the parts, the leak sropped and all the lights worked ok. Collected $190"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Herndon, VA 20171
Carl R.
Job Details:
11/21/2022
"Cx complaint is, 'LO FL' error code during wash cycle. During wash cycles the machine displays 'LO FL' error. code. All the time. Removed lid and ran a regular wash. Heard the hot and cold water vavle making loud noise. Ordering coldW11316256, hot w11316255, drawerw11524105. ; ordrng 1 W11316256 (Cold valve) and 1 W11524105 (Drawer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Reston, VA 20194
Carl R.
Job Details:
11/21/2022
Cx canceled call do to owner purchase a new unit. Didn't verify model or serial number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Willow Street, PA 17584
Justin L.
Job Details:
11/21/2022
As per previous visit was able to access unit and replace diffuser. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/21/2022
Replaced door. unit cks ok
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/21/2022
"Cx complained of drying isues. Inspected the unit and found an error of F7E1 for no heat. At the control, there is 122vac going to the heater. The heater is open. Installed new element and ran diagnostics and it now turns on. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax, VA 22032
Richard B.
Job Details:
11/21/2022
"CX complant, Washer hasnot worked since delivery, Inspected unit and found F8E1 valve failure in diagnostics, Cleared error code and started a regular wash cycle after turning on supply line valves, Tested unit on warm cycle, Hot cycle and also cold cycle after clearing valve failure error code. Unit is working as designed. Instructed CX on load and go dispenser and use of machine. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Germantown, MD 20874
Julian H.
Job Details:
11/21/2022
"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, leaking water. water leaking from behind rc evap cover. found drain tube leaking. cleared drain tube. unit working as designed. job is complete. cx paid 120 service call by card."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/21/2022
"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Danny R.
Job Details:
11/21/2022
gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Reston, VA 20194
Carl R.
Job Details:
11/21/2022
Cx canceled call do to owner purchase a new unit. Didn't verify model or serial number.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Richmond, VA 23234
John P.
Job Details:
11/21/2022
"CX complaint unit not coming on and also stated unit would randomly cut off checked unit found bad door switch and blue connector on ACU not fully seated replaced door switch and seated connector tested working as designed.; ordrng 1 WPW10569603 (Switch JPV/S), used 1 WPW10569603 (Switch JPV/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details:
11/21/2022
found loose conection at flow sensor reinstalled sensor harness and told cx to clear soap out unit unit chrcksok no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Aldie, VA 20105
Ezra M.
Job Details:
11/21/2022
"replaced compressor and dryer, installed process stub. filled unit with 140 psi nitrogen, no leaks, pressure held. vacuumed to -29, pressure held for 15 mins, no leaks, filled with 4.27 oz r134a, verified good and stable pressures and full frost pattern."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, MD 21704
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Kents Store, VA 23084
Eric F.
Job Details:
11/21/2022
"SR# 7735095065Confirmed cx complaint unit not always pulling ice drawer open, not always shutting on left side. Found tracks iced up, resistance in ice tray tracks causing self assist pull to be weaker on left side. Issue may be being exacerbated by convex curvature of mullion where cabinet and top of freezer drawer gasket meet. Called whirlpool techline, techline escalated issue to engineering team, will reach out to either myself or the Cx to proceed with a repair attempt or buyout.; saved tckt"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
"Cx complaint of a gas leak from gas valve. Inspected unit and found a connection not secure at all. I could lift the connection with my finger. Secured connection. Waited around 10 minutes and no more gas smell. If cx calls back order W10898290-gas valve, and gas sniffer."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Richmond, VA 23226
Joseph D.
Job Details:
11/21/2022
unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
"Cx complaint of a gas leak from gas valve. Inspected unit and found a connection not secure at all. I could lift the connection with my finger. Secured connection. Waited around 10 minutes and no more gas smell. If cx calls back order W10898290-gas valve, and gas sniffer."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Lanham, MD 20706
Dustin F.
Job Details:
11/21/2022
"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fallston, MD 21047
Neil H.
Job Details:
11/21/2022
REPLACED THE PUMP PRIOR PUMP LEAKING REPLACED AND UNIT CHECKED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Danny R.
Job Details:
11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Bryans Road, MD 20616
Robert A.
Job Details:
11/21/2022
Cx complaint that the unit is not starting cycles after depositing money. I inspected the unit to confirm the complaint. After the money is inserted the display shows the cycle time but no action is performed by the unit. The unit next to it has the same issue and eventually a thermal event occured. The unit will need a new control board and user interface to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11309937 (user interface) and 1 W11290055 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ashland, VA 23005
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, PA 17322
Sal R.
Job Details:
11/21/2022
"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details:
11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Brambleton, VA 20148
Ezra M.
Job Details:
11/21/2022
"noise during cycle. checked errors, none stored. ran diag cycle. actuator louder than normal. when slowing down from spin, splutch slider gears started grinding on flywheel. replaced splutch and actuator, reran test cycle.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
replaced ordered door and tested unit is now fully functional
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Cx complaint unit's flames are too high. Inspected unit andx found the 2 front burner flames to be high when adjusted to low setting. Removed knob and used precision flathead to adjust flame down where they come just above burner head. Adjusted front left and right burners, the rest are good. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Brian R.
Job Details:
11/21/2022
cx had a list a mile long on unit and talked 90 MPH. says unit runs bad and doesnt wash. found codes F7E1 Tachometer Missing or Wrong Signal F7E7 Motor Unable to Reach Target RPM F0E2 Over Suds F0E5 Off Ballance Load. tried running DLMS cycle and unit tries to start and then shuts down and flashes code F7E1. pulled unit to find black dust all over. took shield off to find belt broke and clutch groved good as well as motor pulley.unit will need parts. as soon as all parts are in office will schedule.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL RANGE
Model WMH31017HS2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Maintenance is going to have to locate unit and contact us.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
complaint dispenser drawer not opening and unit leaking. checked unit to find dispenser drawer not sitting correctly. causing handle to break off. replaced handle and reseated drawer. unable to replicate leak. inspected bellow checked good. tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
"CX Concern the units arm on rh side of mw door dettached and the unit not starting, having to push on lh side of door and hold it there for unit to run .. Replaced arm and hinges .. unit will start 50 percent of time now, when closing hard or giving it a tap pn lh side. ordering hinges , door , arm and switches.. the door was opening at 90 degrees when i first got there , got a little better once hinges were replaced . Maybe call techline to see what they want done , repaeat issue . parts on standby; ordrng 1 wpw10128850 (bushing arm) and 2 w10874474 (hinges)s and 1 W11033422 (interlock) and 1 W11600214 (innerdoor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
N/A N/A
Model n/a
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
"cx complaint all 4 top burners were not lighting, gas smell but no ignition. inspected unit and could not find a model/serial number plate. called MR to see if he could help and together we did not find it. we can not order parts or see if parts are available with out. unit is unrepairable at this point."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details:
11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Chester, MD 21619
Alexander W.
Job Details:
11/21/2022
Cx stated unit is leaking inspected tested but cannot verify cx complaint ran unit three times and no leak found went over use and care with cx unit is working as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not cooling. Did confirm evap frozen over due to heater wire not being seated properly. Reseated wire and defrosted unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/21/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Solomons, MD 20629
Shane B.
Job Details:
11/21/2022
"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is the units not making ice. Inspected unit found ice maker stuck halfway in the cycle. I replace the ice maker and cycled ice maker. The ice maker cycled and filled with water. Ice maker is that what happened have you got it I'll show you when to stop and I sat there now turn all the way to it is now working properly.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Marc M.
Job Details:
11/21/2022
installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details:
11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details:
11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, MD 20657
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, VA 22043
Jason A.
Job Details:
11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details:
11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details:
11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairfax, VA 22030
Richard B.
Job Details:
11/21/2022
"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details:
11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Richmond, VA 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in rc door insp unit conf cx comp ordering ss rc door; ordrng 1 W10672972 (ss rc door)
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
installed new glass
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
N/A N/A
Model n/a
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
"cx complaint all 4 top burners were not lighting, gas smell but no ignition. inspected unit and could not find a model/serial number plate. called MR to see if he could help and together we did not find it. we can not order parts or see if parts are available with out. unit is unrepairable at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced brackets and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Winchester, VA 22601
Danny R.
Job Details:
11/21/2022
found inlet vavle leaking rep;laced with preid part ran diag no leaks now checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details:
11/21/2022
"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
unit will need gear case and pully they are making noise and not washing well ordering part told cx if called bacl same issues they will be charged 120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details:
11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/21/2022
Replaced ice maker .. unit tested and working ok..no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, MD 21673
Alexander W.
Job Details:
11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model UDT518SAHP0
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22207
David J.
Job Details:
11/21/2022
Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Richard B.
Job Details:
11/21/2022
"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/21/2022
replaced all parts tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details:
11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Barboursville, VA 22923
Eric F.
Job Details:
11/21/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/21/2022
"installed hinges, door working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details:
11/21/2022
CX complaint unit will not pump water into dishwasher and start washing dishes. After previous tech visit he had found that the unit needed a new harness and control. Arrived today and removed old parts and installed new ones as stated by previous tech powered unit back on and tested as soon as the unit got to the wash cycle. It started leaking water from underneath. Remove the unit and inspected and found that on wash motor black hose has a split and defective. Ordering new sump assembly for return visit.; ordrng 1 W11416363 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
JENN-AIR OVEN
Model JJW2827LL00
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX complaint is the unit isnt working. Inspected unit and found unit not powering up pulled unit and tested power unit is getting good power found the UI connector disconnet from UI reseatted and unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details:
11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)