We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, Pennsylvania 17349
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, Virginia 23875
Chris B.
Job Details:
11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, Virginia 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, Virginia 22314
Christian C.
Job Details:
11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, South Carolina 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Gerrardstown, West Virginia 25420
Ezra M.
Job Details:
11/23/2022
"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, Maryland 21207
Keith H.
Job Details:
11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, Delaware 19702
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Falls Church, Virginia 22044
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, West Virginia 25405
Danny R.
Job Details:
11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/23/2022
"CX complaint is no ice still. Inspected unit and verified all fans are working. Temps in FC are 11deg and 45 in RC. Want to schedule a 3 ct SS diagnosis on this unit with compressor, dye drier and process stub; ordrng 1 W10832994 (compressor) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 2 876764 (valve)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Westminster, Maryland 21157
Brian R.
Job Details:
11/23/2022
cx complaint is unit made a pop during a self cleaning and shut down and lower door stays locked and upper can open. unit is O-O-W and they know. tested and checked unit. pulled un it to find thermal fuse blown. shut unit down. maybe why lower door lock froze locked. will order new fuse and door lock just in case for return and if needed will charge cx. just want the part just in case to save a trip. cx knows and understands as well if part is needed he will pay on return. office will schedule when parts are in.; ordrng 1 WPW10545291 (Thermal Fuse 25.45) and 1 W10883049 (Door Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, Virginia 24590
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, Maryland 21403
Andrew H.
Job Details:
11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, Virginia 22102
Jason A.
Job Details:
11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, Maryland 21050
Bernard M.
Job Details:
11/23/2022
"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, Maryland 20851
Julian H.
Job Details:
11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, Delaware 19966
Michael E.
Job Details:
11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, Virginia 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, Virginia 23237
Jonathon C.
Job Details:
11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, Delaware 19702
Alexander W.
Job Details:
11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ashburn, Virginia 20148
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details:
11/23/2022
came out to replace parts and took unit apart and found issue is belt was broke. did not have it on VS. cx upset as he said last guy didnt take unit apart just ran and looked over unit and said he will order parts needed. ordered belt and advised cx we will try and rush him back on the schedule for as soon as we can. he said last guy should come out that way he could see what he missed. office to schedule.; ordrng 1 661570V (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, Maryland 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, Maryland 21074
Brian R.
Job Details:
11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/23/2022
Cxcomplaint is the unit is tripping breaker if temp switch is changed. Inspected unti and found unit is getting good power sensors are good element is good not grounding. The issue is in the temp switch ordering switch.; ordrng 1 WP8578354 (Temp switch)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, Pennsylvania 17033
Justin L.
Job Details:
11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, Virginia 22911
Eric F.
Job Details:
11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Charlottesville, Virginia 22903
Eric F.
Job Details:
11/23/2022
"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, Maryland 21028
Neil H.
Job Details:
11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near North Bethesda, Maryland 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is leakking from the bottom. I found the unit is leaking from the vavle and has rusted the hose. Custoemr is going to get a new hose for use to install. Ordering new water vavle.; ordrng 1 WPW10327249 (water intake valve) and 1 Look (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, District of Columbia 20008
Mitchell H.
Job Details:
11/23/2022
cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, Virginia 23223
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit not heating , inspected unit, i ran diagnostic test mode, the mag not working at all. interlock switches cks ok. transformer receives 120vac, switches cks ok. unit need diode and magnatron.. order parts; ordrng 1 W11256462 (diode)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, Maryland 20720
David J.
Job Details:
11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, Virginia 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, Virginia 20165
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not powering on.inspected unit and could cofirm cx complaint.tested unit and unit is getting 120.found therminal block and main harness to be bad.will need a new harness and block. W11573809 0 tribles W11330869 1 tribles; ordrng 1 W11330869 (harness) and 1 W11573809 (therminal block)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, Virginia 22546
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, Delaware 19808
Alexander W.
Job Details:
11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, West Virginia 25404
Danny R.
Job Details:
11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, Virginia 23224
Jonathon C.
Job Details:
11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, Maryland 21791
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, Maryland 20878
Julian H.
Job Details:
11/23/2022
GOT HERE all screws are rusted need to be drilled out in order to replace valve removing top also orifice holder need to be order as well CX PIF for all extra parts; ordrng 2 74007735 (burner asy rr & lr)s and 1 74007736 (burner asy lf) and 1 74007734 (burner asy rf) and 1 74009553 (holder-orf rf) and 1 WP7527P003-60 (holder-orf rr) and 1 WP7527P002-60 (holder-orf lr) and 1 WP7527P031-60 (holder-orf lf) and 8 WP3368921 (screw-torx)s
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the unit is not running cycles properly, giving an error code. Unit tested and found error code F8E1. Ran valve tests and the cold valve failed. Unit needs a new valve assembly.; ordrng 1 W11165546 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/23/2022
customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, Virginia 22936
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details:
11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, Maryland 21035
Alexander D.
Job Details:
11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GP0
Near Richmond, Virginia 23220
Jonathon C.
Job Details:
11/23/2022
"cx complaint, lights on console defective. inspected unit, verified complaint. ordering console. unable to reschedule.; ordrng 1 W11302461 (console)"
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, Maryland 21111
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, Virginia 23230
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, Delaware 19711
Alexander W.
Job Details:
11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, Virginia 23451
Justin W.
Job Details:
11/23/2022
replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, Maryland 21047
Eric W.
Job Details:
11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Highland Springs, Virginia 23075
Carl A.
Job Details:
11/23/2022
call office spoke with ML about the address for this cx waas wrong; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not making ice. Did confirm icemaker will not cycle. Motor has failed. Ordering icemaker.; ordrng 1 W11596827 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, Virginia 23451
Justin W.
Job Details:
11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/23/2022
"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, Delaware 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, Virginia 23462
Justin W.
Job Details:
11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, Delaware 19713
Alexander W.
Job Details:
11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Vienna, Virginia 22181
Carl R.
Job Details:
11/23/2022
"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, Virginia 20187
Daniel J.
Job Details:
11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, Virginia 20181
Robert W.
Job Details:
11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, Virginia 23435
Anthony D.
Job Details:
11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, Maryland 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, Pennsylvania 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, Maryland 20723
Emmanuel R.
Job Details:
11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"