Service History 911 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Potomac, MD 20854

Roberto I.

Job Details: 11/23/2022

"Cx complaint squeacky noise Inspected unit and manually turned the basket. Found the bellow rubbing against the basket on the top making a squeacky noise, Pushed the gasket in place by applying force on it. Ran spin (test 7) 2 times, the unit worked as designed. If the cx calls back with the same issue, please per id bellow W11314648 (mandatory)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Hume, VA 22639

Daniel J.

Job Details: 11/23/2022

went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS2

Near Norfolk, VA 23517

Anthony D.

Job Details: 11/23/2022

cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Baltimore, MD 21215

Keith H.

Job Details: 11/23/2022

cx says unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Parkville, MD 21234

Keith H.

Job Details: 11/23/2022

cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, VA 23664

Carl A.

Job Details: 11/23/2022

"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Annapolis, MD 21401

Alexander D.

Job Details: 11/23/2022

"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Charlottesville, VA 22903

Eric F.

Job Details: 11/23/2022

"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Carl A.

Job Details: 11/23/2022

"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Vienna, VA 22180

Carl R.

Job Details: 11/23/2022

"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near Washington, DC 20002

Samuel R.

Job Details: 11/23/2022

replaced parts and unit is now working properly

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ

Near Richmond, VA 23225

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Brookeville, MD 20833

Ricardo S.

Job Details: 11/23/2022

"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Seven Valleys, PA 17360

Sal R.

Job Details: 11/23/2022

"CX complaint was that the unit would not advance through the cycle. I found that the uint had a F8E1 error code. I found that the hot side of the valve failed. I replaced the valve from van stock and unit tes good.; ordrng 1 LOOK (LOOK), used 1 W11210463 (water inlet valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Earlysville, VA 22936

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fallston, MD 21047

Eric W.

Job Details: 11/23/2022

cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120EBS08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/23/2022

Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/23/2022

"cx complaint unit will not spin, checked unit and found greenlight on control solid green tryed to test unit and unit is DOA , will not allow unit to go into test mode control has proper 120 vac to it . Drain pump ohmed out good at 20 ohms , found run capacitor has oil all over it and motor grinding when spinning freely . ordering all parts for proper repair to unit . p; ordrng 1 W11170317 (control) and 1 W10890624 (motor) and 1 W11428524 (Run Capacitor)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Franklin, VA 23851

Zachery R.

Job Details: 11/23/2022

"cx complaint cold water constantly filling. checked unit, come to find defective solenoid in cold valve, replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Glen Allen, VA 23060

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Dagsboro, DE 19939

Michael E.

Job Details: 11/23/2022

Replaced inlet valve and drain reed valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lanham, MD 20706

David J.

Job Details: 11/23/2022

"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Annapolis, MD 21403

Andrew H.

Job Details: 11/23/2022

"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avenue, MD 20609

Shawn D.

Job Details: 11/23/2022

"arrived temps were 7 in freezer 33 pulled unit out checked heat transfer dryer is cold so took frreezer apart unit has full frost pattern some ice build up on right hand side not around thermister then damper opened closed a couple times and is noisey. unit is still on and cooling so checked dryer again and now is warm condenser is hot. replaced control , ui and damper plugged back in and unit started to cool. told cx keep an eye on tmeps over the weekend and to call back monday if still issue"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 11/23/2022

Installed valve and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 11/23/2022

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 11/23/2022

cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Chesterfield, VA 23832

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Richmond, VA 23294

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model JCB2285KES3

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit found ice maker stalled qouted 361.37 cx paid in full by CC removed and replaced tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Richmond, VA 23236

Jerod R.

Job Details: 11/23/2022

"tested unit found unit has bad gearcase , ordered needed parts to fix; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/23/2022

"teted unit found unit number going away and coming back, unit has failed diode and mag, ordered new trans and cap as well; ordrng 1 W11044727 (cntrl-elec) and 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode)"

We serviced a

JENN-AIR OVEN

Model JMW2427DS00

Near Charlottesville, VA 22911

Eric F.

Job Details: 11/23/2022

Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC

Near Marshall, VA 20115

Daniel J.

Job Details: 11/23/2022

washer not completeing the cycles checked fault history getting f8 e1 error removed console checked cold water screen built up with debris replaced ran quick wash water filling normal agitates ans spins

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 11/23/2022

cx stated they cancelled

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS01

Near Westminster, MD 21157

Brian R.

Job Details: 11/23/2022

cx complaint is unit made a pop during a self cleaning and shut down and lower door stays locked and upper can open. unit is O-O-W and they know. tested and checked unit. pulled un it to find thermal fuse blown. shut unit down. maybe why lower door lock froze locked. will order new fuse and door lock just in case for return and if needed will charge cx. just want the part just in case to save a trip. cx knows and understands as well if part is needed he will pay on return. office will schedule when parts are in.; ordrng 1 WPW10545291 (Thermal Fuse 25.45) and 1 W10883049 (Door Lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Ocean View, DE 19970

Michael E.

Job Details: 11/23/2022

"CX complaint: no UI response and not lit up. Tested and verified complaint. I had 120vac into control. i found a plug into UI was half way out. I plugged it back in and at first no change...until i unplugged unit for a min, then UI came back on and now unit is working properly. Job is complete. CX paid 120.00 for service on CC"

We serviced a

JENNAIR MICROWAVE

Model JMC2430WP01

Near Towson, MD 21204

Keith H.

Job Details: 11/23/2022

cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Urbana, MD 21704

Ricardo S.

Job Details: 11/23/2022

"Cx complains that the unit not heating , inspected unit, i ran diagnostic test mode, the mag not working at all. interlock switches cks ok. transformer receives 120vac, switches cks ok. unit need diode and magnatron.. order parts; ordrng 1 W11256462 (diode)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mattaponi, VA 23110

Lucas R.

Job Details: 11/23/2022

"replaced parts needed, calibrated & tested - unit woroking as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 11/23/2022

"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"

We serviced a

MAYTAG OVEN

Model AER6303MFS2

Near Lanham, MD 20706

David J.

Job Details: 11/23/2022

CX complaint oven user interface buttons are nonresponsive. Arrive to unit and inspected and found. None of the buttons on the user interface are working. Disconnected the power and removed all user interface control replace with new one and tested unit buttons are on now working as should. Set time and tested bake unit preheated with no problems. Unit is not working as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Hanover, MD 21076

Eric W.

Job Details: 11/23/2022

cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Manassas, VA 20112

Robert W.

Job Details: 11/23/2022

Cx Complaiont is the unit is getting hot and is damaging the fllor infront of oven. Found the floor infront of unit whorrped floor is getting to hot. Installed deflector unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bowie, MD 20716

David J.

Job Details: 11/23/2022

CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ

Near Richmond, VA 23220

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Jason A.

Job Details: 11/23/2022

CX complaint WASHER leak. Found bellows has a hole. & loose items inside. See SDpics. Replaced part & did manual fill to about 1/2 of glass level. Ran test wash. NO LEAKS > JJ

We serviced a

WHIRLPOOL DRYER

Model LER6634DQ0

Near Dover, PA 17315

Sal R.

Job Details: 11/23/2022

CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25INSS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/23/2022

"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23607

Carl A.

Job Details: 11/23/2022

"cx complaint of unit not draining checked unit to find wire harness to drain pump damaged did a temp repair so cx could use unit ordering wire harness for repairs; ordrng 1 W11643701 (Harness, Lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JCB2285KES3

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit found ice maker stalled qouted 361.37 cx paid in full by CC removed and replaced tested unit now functions normally

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Robert W.

Job Details: 11/23/2022

Replaced right trim unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Palmyra, VA 22963

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint ice maker not working. Ice maker label inverted, when looking at the cover the 'on' position is 'off' on the ice maker and vice versa. Turned the ice maker on, informed customer of mislabel. Unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not making ice. Did confirm icemaker will not cycle. Motor has failed. Ordering icemaker.; ordrng 1 W11596827 (Icemaker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Richmond, VA 23225

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Millville, DE 19970

Michael E.

Job Details: 11/23/2022

"CX complaint: IM is making a very loud sound. This sound went on for 2 weeks and stopped yesterday. Tested and verified complaint. CX played a recording for me. What it sounds like is whistling. I believe this was a water line whistling as water was running through it. I could not duplicate. I did slight;ly turn the valve to alter the water flow slightly. If it is whistling, that would likely solve problem. If sound returns, we may need to replace a pump and water line in the unit. Unit is working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 11/23/2022

"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Earlysville, VA 22936

Eric F.

Job Details: 11/23/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/23/2022

"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23235

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 11/23/2022

"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Ricardo S.

Job Details: 11/23/2022

"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ

Near Chester, VA 23831

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Leesburg, VA 20175

Ken M.

Job Details: 11/23/2022

Control replaced. Fascia does not have the encoder attached to it. Unit leveled and tested. Unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Alexandria, VA 22307

Christian C.

Job Details: 11/23/2022

Inspected kick plate no dents. Installed kick plate. Unit is working as designed.

We serviced a

JENN-AIR OVEN

Model JMW2427DS00

Near Charlottesville, VA 22911

Eric F.

Job Details: 11/23/2022

Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Falls Church, VA 22041

Lloyd B.

Job Details: 11/23/2022

Cx complained of no lights. Installed new freezer led and there are now lights. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avenue, MD 20609

Shawn D.

Job Details: 11/23/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Bernard M.

Job Details: 11/23/2022

"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Kensington, MD 20895

Israel R.

Job Details: 11/23/2022

Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.

We serviced a

JENNAIR COOKTOP

Model JGD3430BS00

Near North Potomac, MD 20878

Julian H.

Job Details: 11/23/2022

GOT HERE all screws are rusted need to be drilled out in order to replace valve removing top also orifice holder need to be order as well CX PIF for all extra parts; ordrng 2 74007735 (burner asy rr & lr)s and 1 74007736 (burner asy lf) and 1 74007734 (burner asy rf) and 1 74009553 (holder-orf rf) and 1 WP7527P003-60 (holder-orf rr) and 1 WP7527P002-60 (holder-orf lr) and 1 WP7527P031-60 (holder-orf lf) and 8 WP3368921 (screw-torx)s

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Herndon, VA 20171

Richard B.

Job Details: 11/23/2022

"VCCX complant, Takes several cycles to dry. Inspected unit and found dryer vent clear, Found heater measures good as well as Tco and thermal fuse. Found dryer setting on low heat and energy preferd, Advised CX to use high heat and timed dry settings for reduced dry times.RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, PA 17603

Justin L.

Job Details: 11/23/2022

Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Charlottesville, VA 22903

Eric F.

Job Details: 11/23/2022

"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Oakton, VA 22124

Carl R.

Job Details: 11/23/2022

"Cx complaint is, icemaker won't turn off. From previous technician recommendations. Ui, and paddles. Unplugged unit and removed both paddles and UI. Installed new paddles and UI, tested unit and unit working properly."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Manheim, PA 17545

Justin L.

Job Details: 11/23/2022

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Crimora, VA 24431

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, VA 22031

Carl R.

Job Details: 11/23/2022

"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Charlottesville, VA 22901

Eric F.

Job Details: 11/23/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model WTW8040DW4

Near Wrightsville, PA 17368

Justin L.

Job Details: 11/23/2022

Cx complaint lid has issues locking and unlocking. Was able to access unit and found f5e2 lid lock failure. Tested unit and found failed lid lock shorted control. Ordering parts and once approved and parts are in office will need to set loose.; ordrng 1 W10810403 (lidlock) and 1 W11182868 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dover, DE 19901

Andrew W.

Job Details: 11/23/2022

Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)

We serviced a

WHIRLPOOL COOKTOP

Model WFG525S0JS2

Near Bowie, MD 20721

David J.

Job Details: 11/23/2022

Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Aldie, VA 20105

Richard B.

Job Details: 11/23/2022

"CX complant. Not cold , Prior diagnosis found unit needs thermister and evap harness. Thawed out evap and installed harness and thermister, Zip tied thermister to evap line. Job completed, RB"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Annapolis, MD 21409

Alexander D.

Job Details: 11/23/2022

"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Frederick, MD 21704

Ricardo S.

Job Details: 11/23/2022

the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ3

Near Ranson, WV 25438

Ricky E.

Job Details: 11/23/2022

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23451

Justin W.

Job Details: 11/23/2022

replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)

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