We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, Virginia 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, Virginia 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, Virginia 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, Virginia 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, Virginia 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, Virginia 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document sr7735061113"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document sr7735061113"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, Maryland 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, Maryland 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, Virginia 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, Virginia 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stuarts Draft, Virginia 24477
Kyle A.
Job Details:
11/23/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stuarts Draft, Virginia 24477
Kyle A.
Job Details:
11/23/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fallston, Maryland 21047
Eric W.
Job Details:
11/23/2022
cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fallston, Maryland 21047
Eric W.
Job Details:
11/23/2022
cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, Maryland 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, Maryland 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, Maryland 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, Maryland 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, Maryland 20721
David J.
Job Details:
11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, Maryland 20721
David J.
Job Details:
11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, Virginia 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, Virginia 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, West Virginia 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, West Virginia 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, Pennsylvania 17013
Drew B.
Job Details:
11/23/2022
installed control and now operates when hookup checks good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, Pennsylvania 17013
Drew B.
Job Details:
11/23/2022
installed control and now operates when hookup checks good
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, Pennsylvania 17055
Drew B.
Job Details:
11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, Pennsylvania 17055
Drew B.
Job Details:
11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, Virginia 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, Virginia 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, Maryland 21163
Brian R.
Job Details:
11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, Maryland 21163
Brian R.
Job Details:
11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, Virginia 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, Virginia 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, Virginia 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, Virginia 22044
Lloyd B.
Job Details:
11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, Virginia 22044
Lloyd B.
Job Details:
11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, Maryland 20833
Ricardo S.
Job Details:
11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, Maryland 20833
Ricardo S.
Job Details:
11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Ephrata, Pennsylvania 17522
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Ephrata, Pennsylvania 17522
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model AER6303MFS3
Near Norfolk, Virginia 23502
Anthony D.
Job Details:
11/23/2022
replaced all 4 surface burners tested unit is working as designed advised cx the reason for the burners going out was because of roaches in unit and that they would need an exterminator or problem will occur again
We serviced a
WHIRLPOOL OVEN
Model AER6303MFS3
Near Norfolk, Virginia 23502
Anthony D.
Job Details:
11/23/2022
replaced all 4 surface burners tested unit is working as designed advised cx the reason for the burners going out was because of roaches in unit and that they would need an exterminator or problem will occur again
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bear, Delaware 19701
Frederick R.
Job Details:
11/23/2022
CX complaint is dryer not heating. Inspected/tested and verified complaint. Found Op thermostat OL. Replaced from pre-id. Retested and the dryer is now heating and working properly. Job is complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bear, Delaware 19701
Frederick R.
Job Details:
11/23/2022
CX complaint is dryer not heating. Inspected/tested and verified complaint. Found Op thermostat OL. Replaced from pre-id. Retested and the dryer is now heating and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, Delaware 19706
Frederick R.
Job Details:
11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, Delaware 19706
Frederick R.
Job Details:
11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Olney, Maryland 20832
Julian H.
Job Details:
11/23/2022
CX complaint about unit giving a loud sound and jumping from place inspected & found no errors but a loud noise coming from gearcase & motor also has a weak suspension since this is a gearcase replacement tested washplate & found it stuck not coming out will need to break it & have replacement in hand MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10902814 (washplate) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/23/2022
Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, Maryland 20716
David J.
Job Details:
11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, Virginia 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dover, Delaware 19901
Andrew W.
Job Details:
11/23/2022
Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, Pennsylvania 17327
Bernard M.
Job Details:
11/23/2022
Cx called and rescheduled;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21209
Keith H.
Job Details:
11/23/2022
w151210apl1... sr7735116778..cx says whpl said they were covereing repair so he called and got autho...i found the evap heavily frosted and the wire harness is damaged therfore heater not coming on; ordrng 1 W11581973 (harness) and 1 W11546684 (clip
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, Virginia 23234
Jonathon C.
Job Details:
11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, Pennsylvania 17365
Sal R.
Job Details:
11/23/2022
"I was able to access and replace both parts. I then powered the unit back on and found that the control panel and a relay in the control clicked and blinked. I called WP tech line and was able to rule out the run motor, the drain pump, and DC circuts. Per WP Tech Line I am ordering 1 main wire Harness (W11344507). I have set a retun date for 12/1. please see SR #7735122651.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, Maryland 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/23/2022
"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbelt, Maryland 20770
David J.
Job Details:
11/23/2022
"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, Maryland 21703
Ricardo S.
Job Details:
11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, Virginia 22556
Tanner B.
Job Details:
11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Hagerstown, Maryland 21740
Danny R.
Job Details:
11/23/2022
fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, Virginia 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, Virginia 22207
Lloyd B.
Job Details:
11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, Virginia 22644
Ezra M.
Job Details:
11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, Virginia 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, Virginia 23834
Chris B.
Job Details:
11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, Virginia 20109
Robert W.
Job Details:
11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit will not spin, checked unit and found greenlight on control solid green tryed to test unit and unit is DOA , will not allow unit to go into test mode control has proper 120 vac to it . Drain pump ohmed out good at 20 ohms , found run capacitor has oil all over it and motor grinding when spinning freely . ordering all parts for proper repair to unit . p; ordrng 1 W11170317 (control) and 1 W10890624 (motor) and 1 W11428524 (Run Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hume, Virginia 22639
Daniel J.
Job Details:
11/23/2022
went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, Delaware 19711
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Darnestown, Maryland 20874
Julian H.
Job Details:
11/23/2022
CX complaint about a broken part on microwave found a broken spring rod from interlock asm turned circuit breaker off since interior light is always on left it that way need part CX PIF; ordrng 1 W11033422 (interlock)
We serviced a
MAYTAG WASHER
Model WTW8040DW4
Near Wrightsville, Pennsylvania 17368
Justin L.
Job Details:
11/23/2022
Cx complaint lid has issues locking and unlocking. Was able to access unit and found f5e2 lid lock failure. Tested unit and found failed lid lock shorted control. Ordering parts and once approved and parts are in office will need to set loose.; ordrng 1 W10810403 (lidlock) and 1 W11182868 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, District of Columbia 20017
Samuel R.
Job Details:
11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, Maryland 20910
Dustin F.
Job Details:
11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"