We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, MD 20721
David J.
Job Details: 11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details: 11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/23/2022
cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details: 11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 11/23/2022
replaced parts tested fans & working
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details: 11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details: 11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
David J.
Job Details: 11/23/2022
CX complain unit would not drain. After previous tech visit he found that control need to be replaced power down unit and removed top panel removed all control board and replace with new control board reinstalled everything and run diagnostic cycle unit completed diagnostic cycle and drain properly know Errors were present after diagnostic cycle. Unit is not working as intended. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWb765FW1
Near Carlisle, PA 17015
Andrew S.
Job Details: 11/23/2022
Per previous diag I was able to access and replace the gearcase and water valve. I then ran the diag test and the unit is now functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit cx states does not leak everytime only sometimes not alot small puddles inspected found rear higher then the front leveled out unit and tested unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details: 11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of no lights. Installed new freezer led and there are now lights. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details: 11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Sinking Spring, PA 19608
Justin L.
Job Details: 11/23/2022
Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Charlottesville, VA 22903
Eric F.
Job Details: 11/23/2022
"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details: 11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details: 11/23/2022
"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details: 11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Smyrna, DE 19977
Frederick R.
Job Details: 11/23/2022
CX complaint is WM banging and not advancing. Inspected/tested and found unit has a broken gercase and a bad motor. Motor is CBE. Quotes CX $508.77. They want to proceed with repair. CX paid $120 in cash. Owes $388.77 on return before repair is performed;. Spoke to CE. CX rescheduled for Sat 12/3/22. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mechanicsburg, PA 17055
Drew B.
Job Details: 11/23/2022
cx complaint thst unit is leaking intemrittingly out the front left of the unit found the one rivot is pulled out of the fram seal channel possibly causing the gakset to not securely seal flush in there. not sure if thas worht repair being tub cx paid service and will call wp to see if help can be done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Valley Lee, MD 20692
Shawn D.
Job Details: 11/23/2022
arrived upper uice maker started making ice was litttle over half full snapped pic but temps are still off he said. inspected temps and freezer is at 12 fridge 37. hooked low side up to compressor and 14 inch vacume. called AH and was told i need thr new scale and told me how to fill unit. filled unit to correct pressure and dryer is noice and warm condenser is good and hot but then return line stated icing over so let some freon out till that didnt happen. let unit run for 20 minuts 6 on the low side and that should be good and still good heat transfer on dryer system now seems good. unit is good
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/23/2022
unable to access unit; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Crozet, VA 22932
Kyle A.
Job Details: 11/23/2022
Cx complaint of a broken strike. Replaced strike and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"cx complaint unit leaking, checked unit found no codes, bellow torn in several places, replaced bellow, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mattaponi, VA 23110
Lucas R.
Job Details: 11/23/2022
"replaced parts needed, calibrated & tested - unit woroking as designed"
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Edgewood, MD 21040
Neil H.
Job Details: 11/23/2022
REPLACED THE MOTOR SPLUTCH AND BELT RECALB WASHER UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed new Tub and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details: 11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
MAYTAG OVEN
Model AER6303MFS2
Near Lanham, MD 20706
David J.
Job Details: 11/23/2022
CX complaint oven user interface buttons are nonresponsive. Arrive to unit and inspected and found. None of the buttons on the user interface are working. Disconnected the power and removed all user interface control replace with new one and tested unit buttons are on now working as should. Set time and tested bake unit preheated with no problems. Unit is not working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS00
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit ois now fully functional
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashburn, VA 20148
Richard B.
Job Details: 11/23/2022
"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, VA 23487
Zachery R.
Job Details: 11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Hockessin, DE 19707
Alexander W.
Job Details: 11/23/2022
Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 11/23/2022
"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Henrico, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found dent on left hand side corner the order item states to order interface as well ordering left hand door and interface assy; ordrng 1 W11610996 (Left hand door assy) and 1 W11574767 (User interface)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details: 11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Reston, VA 20191
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Not Cooling - Freezer Section - Side by Side Refrigerator. Pulled unit out of cabinet area, and removed lower panel. Removed 1 screw and fan assembly. In stalled new fan assembly and cap. Unit working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Norfolk, VA 23513
Anthony D.
Job Details: 11/23/2022
cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Red Lion, PA 17356
Bernard M.
Job Details: 11/23/2022
"Replaced capacitor, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, VA 23834
Chris B.
Job Details: 11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details: 11/23/2022
Replaced FC door shipped to cx. tested and unit is now working as designed. job complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Accokeek, MD 20607
Robert A.
Job Details: 11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kensington, MD 20895
Israel R.
Job Details: 11/23/2022
Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Edgewood, MD 21040
Neil H.
Job Details: 11/23/2022
REPLACED THE MOTOR SPLUTCH AND BELT RECALB WASHER UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manassas, VA 20112
Robert W.
Job Details: 11/23/2022
Cx Complaiont is the unit is getting hot and is damaging the fllor infront of oven. Found the floor infront of unit whorrped floor is getting to hot. Installed deflector unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Hagerstown, MD 21740
Danny R.
Job Details: 11/23/2022
fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
JENN-AIR OVEN
Model JJW3830WP00
Near Rohrerstown, PA 17603
Justin L.
Job Details: 11/23/2022
Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, VA 23836
Chris B.
Job Details: 11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
JENNAIR OVEN
Model JMW3430WP02
Near Fulton, MD 20759
Robert L.
Job Details: 11/23/2022
"once out and apart found control burnt at relay and element warped, replaced both bake alament and main control per previous, tested all ops ok, collected $240 labor cx paid in full"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details: 11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details: 11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is oven is not holding temp. inspected and verified complaint. prior to visit cx flipped breaker and unit has been working but still concerned oven is not keeping correct temps. tested all functions in diag mode and then tested unit's bake function and monitored temps. temps climb and dropped to; 355 and dropped to 335, 365 and dropped to 345, and 380 and dropped to 350. unit is in range and working as designed. cx paid $120 service call by cc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21209
Keith H.
Job Details: 11/23/2022
cx complaint is unit makes loud noise inspected unit put into diagnsotics no errors ran test it worked fine. i inspected tub/basket..went under inspected clutch and motor. ran more test cycles unable to duplciate noise ...........if cx calls back go with W10721967(clutch) W11481722(actuator)
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, MD 20854
Julian H.
Job Details: 11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Manassas, VA 20112
Robert W.
Job Details: 11/23/2022
Replaced console and tested unit is workin gproperly.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details: 11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/23/2022
"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Robert W.
Job Details: 11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details: 11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23455
Justin W.
Job Details: 11/23/2022
"cx complaint no water or ice and unit randomly shuts off until unplugged. checked unit to find temperatures upon arrival at 32 rc and -1 fc. raised temperature in rc to 38 from 34. checked unit to find line to ice maker frozen thawed line. attempted to dispatch water to find reservoir is frozen as i was thawing found pin hole in reservoir. ordering reservoir, found waterline from valve to hinge leaking above ice maker. ordering parts needed for repairs. found intermittent issues with controls taking out cooling and having to be reset. ordering iso valve as precaution. rai; ordrng 1 W11577100 (ui) and 1 WPW10624574 (power board) and 1 WPW10675033 (control) and 1 W10804160 (led power board) and 1 W11482382 (reservoir) and 1 8567668 (wire tie) and 1 W11579166 (waterline valve to hinge) and 1 W11482025 (valve)"