We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Moyock, NC 27958
Branden R.
Job Details: 06/20/2022
"came out to replace parts on unit , disassembled and replaced gearcase along with rotor , stator and slider . everything disassembled nice and smooth , installed all parts and make sure everything checked good . reinstalled and calibrated unit , tested unit , unit is running as designed .cx agreed ."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Milton, DE 19968
Frederick R.
Job Details: 06/20/2022
CX complaint is stained bellow seal. Inspected unit and verified complaint. Bellow seal was in good condidtion but needed to be cleaned from hair. I did however find the dispenser to be leaking from corner. ORdering new dispenser. in stock at Tribles UM. Rescheduled CX for 6/27/22; ordrng 1 W10575334 (disp.drawer assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Harrisburg, PA 17111
Justin L.
Job Details: 06/20/2022
Cx complaint unit not cooling. Was able to access unit and ran test 38 at 99% spiked to 116W then averaged 51.1-52.4W running out of test mode pulling 44W Contacted techline and spoke to Sterling SR#7732323242 due to age of call updated to SR#7733922496. Potential sealed system leak and techline wants unit charged with 140psi of nitrogen and then to call techline while in home. Spoke with ML and setting return with 2 call count for Fri 6/24/22 collected for service call; ordrng 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Dinwiddie, VA 23841
Chris B.
Job Details: 06/20/2022
cx compalint unit will not heat inspected unit confirmed cx complaint found wire not seated on control seated control tested unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Jonathon C.
Job Details: 06/20/2022
"cx complaint, unit not heating. tested, inspected, verified complaint. found top left interlock not actuating properly. unit comes on and heats if door is held shut on left side. oredering interlocks; ordrng 1 W11033422 (interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mineral, VA 23117
Thomas B.
Job Details: 06/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and couplers tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Westminster, MD 21157
Marc M.
Job Details: 06/20/2022
"upon arrival inspected unit to verify previous diag. could not verify temps in eiother compartment because by that time the unit had been open from the cx removing food, tech dissassembling the unti, etc. did remove both evap covers and contact techline. found heavy ice accumulation on rc evap (left side only). found minimal frost pattern on fc evap (only 3 or 4 rungs worth). contacted techline and confirmed that the unit does not need the previous parts ordered. tested rc evap thermistor and found 6.8k ohms at control. ran test 4 step 5 and found that he fc evap did not develop a growing frost pattern after 15-20 minutes. unti has sealed system failure. unit will need ss repairf 3 count with parts. parts cbe but cx would need to pay oow for leds in fc, ss labor, and thermist sr7733923691; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Richmond, VA 23238
John P.
Job Details: 06/20/2022
"CX complaint unit stopped cooling checked unit found unit out of refrigerant pressure tested, found leak at dryer repaired leak pressure tested vacuumed charged working as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/20/2022
"Cx complains that the dispenser door not working, iinspected unit and found a loose connection on dispenser, unti tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Washington, DC 20008
Roberto I.
Job Details: 06/20/2022
"CX complaint no heat.Ran disg, found F7E1 error. Ran a test cycle, the heater turned on at the end. Heaterr resistance 17oh, voltage sent from control to heater 120V. All connections good, wash motor and drain ok. Cleared code and ran a test cycle again. The unit worked as designed. Instructed cx aboiut rinse importance during dry cycle, seems like she never used it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 06/20/2022
"customer complains of condensation between the doors, inspected the unit and the mullion heater is off so i turned it on.. also the left door not closing proeprly....so i made an adjustment unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/20/2022
Cx complained of steam and that water would stay in the detergant tray. Explained to the cx that the incoming hot water temperature is the cause of team and that there are no gaskets or seals between the tub and user interface. Removed the detergant tray and fixed the cup so that water could syphone out of the tray. Tested and there are no errors and the unit operates as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21157
Marc M.
Job Details: 06/20/2022
cx complaint frost build up in fc. checked and found that the top left corner of the fc door gasket was not sealing. was able to heat the door gasket to seal. cleared all residual frost and unit now checks good.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Newark, DE 19702
Alexander W.
Job Details: 06/20/2022
CX stated cooktop cracked inspected tested and verified cx complaint due to thermal event under high output burner cause glass to become defective installed new glass from pre-id parts. and fixed wiring where thermal event happened. unit is now operating as desgined job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS02
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/20/2022
"cx complaint units ice chute door wont stay closed and water dispenser has to be pushed hard to work. inspected unit and found dispenser pad does work and dispenses water. you have to push very hard to do it. also found ice chute door doesnt fully seal making ice melt. also found auger motor is full of frozen ice. unit needs dispensing paddles, chute motor, chute door, auger motor. qouted cx for full repair and cx accepted. ordering 1 (W10133603), 1 (WPW10546285), 1 (WP2180353), 1 (W10822635). please call and schedule cx once all parts are in.; ordrng 1 W10133603 (pad) and 1 WPW10546285 (motor) and 1 WP2180353 (door-chute) and 1 W10822635 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Salisbury, MD 21801
Michael E.
Job Details: 06/20/2022
CX complaint: IM leaking. Tested and verified complaint. I found water getting outside of IM. Water on ledge above and behind IM. Inlet tube is not listed on parts list as replacable part. Ordering FC door. I asked CX to inspect door for damage and to contact us when door arrives. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11566702 (FC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21701
Bernard M.
Job Details: 06/20/2022
"Cx complaint the unit would chime after doors were closed. Inspected unit and found the door open indicator light on UI flashing when all doors were completely closed. Accessed RC door switch and found the wires not making secure connection. Reconnected switch, and now when all doors are closed the light is off and no longer chimes. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS08
Near Fulton, MD 20759
Justin S.
Job Details: 06/20/2022
"cx says they started smelling a chemical smell between when the unit was diagnosed and now. when pierced the unit didnt have that much refrigerant in it. replaced the compressor and evaporator and vacuummed the system down. the unit held pressure. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Purcellville, VA 20132
Danny R.
Job Details: 06/20/2022
installed parts checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Seaford, DE 19973
Michael E.
Job Details: 06/20/2022
"CX complaint: detergent not dissolved. Tested and verified complaint. No error codes. I could see detergent rsidue on door under dispenser on the inside. Dispenser seems to be having a mechanical problem, seems to be opening late but no error codes to show electrical problem. Replaced dispenser and tested unit. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/20/2022
Unable to locate unit no other whirlpools/maytag family brands found 1st attempt; saved tckt
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS3
Near Richmond, VA 23233
John P.
Job Details: 06/20/2022
Prior to installing new user interface panel found new panel dented on left front corner and right front edge reordering user interface; ordrng 1 W11034444 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bumpass, VA 23024
Eric F.
Job Details: 06/20/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Springfield, VA 22153
Carl R.
Job Details: 06/20/2022
"AIG Washer not starting. From previous tech diagnosis to kit was needed. Removed dryer from wall. Removed rear panel, and removed previous tco kit, installed tco kit. Tco kit that was ordered was incorrect. Used to kit from my van stock ( w10900067). Also installed thermofuse. Tested unit, Unit working properly. Unit is going into cool down and turns off. ; ordrng 1 W10900067 (Tco)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Parkton, MD 21120
Brian R.
Job Details: 06/20/2022
replaced heater and tested and checked unit. no leaks seen and unit checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20175
Daniel J.
Job Details: 06/20/2022
heater project removed old heating element with brass like ends installed new heater ran diag checked for leaks started wash cycle no leaks no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Havre de Grace, MD 21078
Milton J.
Job Details: 06/20/2022
"Cx complaint water build up in bottom of RC. Inspected and found ice built up on back of RC wall where icebox meets and is melting down. Then water freezing some at evap pan and warped pan up from not draining. Ordering new Drain Tube, Perma Gum for back of ice box and returning with Pre-IDed Drain Pan. -MJrob; ordrng 1 W11084807 (Drain tube) and 1 212643 (Perma Gum)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Essex, MD 21221
Milton J.
Job Details: 06/20/2022
"CX complaint unit not draining at the end of the cycle. Installed new Control, Drain Pump and Element(SP). Tested unit and is now functioning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 06/20/2022
"The upper rack that was ordered is only the rack itself, the LH tine row W10713312 that is rusting is not included with the rack . upon removal of the rack the adjuster bracket WPW10546503 is very brittle and the tabs that holds it on crumbled into pieces. Customer needs (2) adjuster brackets. spoke to MR, bracket have a possibility that can get covered under entitlement. Advised customer we will check tomorrow, please send me a shop job for this tomorrow. Customer is ok with just replacing the brackets , she said she will just live with the rusty tine-row because she isnt paying for it.; ordrng 2 WPW10546503 (adjuster)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dumfries, VA 22172
Robert W.
Job Details: 06/20/2022
CX Complaint is the IM is making noise. Inspected unit and found Ice bin not sitting properly so its making noise as it trys to dispense fixed bin and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Burnie, MD 21061
Andrew H.
Job Details: 06/20/2022
Customers complaints is doors are not even an RC door has a dent. Level the doors doors are now level. Inspected RC door founded at the bottom up. Unit is within 30 days cosmetic warranty. House and check inspected and then give us a call.; ordrng 1 LW11037738 (S/S door rc) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Millville, DE 19967
Andrew W.
Job Details: 06/20/2022
"Cx complaint is unit shakes, tested and verified complaint. ran a diagnostic cycle and checked for error codes. all components worded as designed and no error codes were found. cx stated that drain hose bangs into the back of the unit when in spin. adjusted and shortened drain hose and tested unit and hose no longer hits the back of unit of wall. also verified the unit was level. unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/20/2022
cx complaint load and og is not emptying. inspected unit and found load and go reading percentage fine. emptied it and read empty. put some in and read 50% then added more and read 75% so it is reading correctly. ran a test cycle and it is dispensing. ran quick cycle and came out in regular operations as well. unit working as desinged.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 06/20/2022
Cx complaint is unit not starting. Tested inspected and verifed complaint. replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 06/20/2022
"Replaced UI valve and icemaker, tested unit . unit is working as designed"
We serviced a
JENNAIR REFRIGERATOR
Model JS42NXFXDE01
Near Towson, MD 21286
Brian R.
Job Details: 06/20/2022
came out to replace door and checked over with cx and gasket on new door has 6-8 inch cut in it. cx wants to order new gasket and then fix. unit also has wood shell on it and has to be broken down and extra time is a must. 2nd man is needed as well. office will schedule with tech in this area. 2nd tech might be better then helper with this job. was advised we can change gasket when we take door apart. office will schedule when part is in.; ordrng 1 W10800817 (Door Gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEB00
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/20/2022
"sealed pinhole at suction tube of compressor, vacuumed system to -29 vacuum, verified pressure held steady for 15 mins, no loss. filled unit with 5.0 oz r134a, verified pressures good, verified pressures equalizing properly when unit unplugged. disconnected hoses, plugged unit in. verified frost pattern even, unit starting to cool normally. ."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near ,
Brian R.
Job Details: 06/20/2022
cx complaint is when he chznged water filter water tasted really bad and when he removed cup water kept coming out and wouldnt stop. i used a pitcher and filled a few times and had no issues. he said ice is fine but water tasts bad. went over unit and lines to unit and how water goes through unit and ice and water use same water after filter and shuld taste the same. advised parts that could be changed but unit works just fine at time of service.cx said he will just pay service for today and see what happens.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew H.
Job Details: 06/20/2022
Replace part tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS03
Near Washington, DC 20007
Shawn D.
Job Details: 06/20/2022
arrived called into office to see who is meeting me here and something happened in system. infomred cx we need to reschedule i need a second tech this is a big one dont wanna pull it out on my own. office told me scheudling person is figuring this out. LEFT PARTS WITH CX INCASE WE CAN MAKE IT OUT TOMORROW HE PAID FOR THEM AND ARE IN A SAFE SPOT FOR THE REPAIR; ordrng 1 3countjob (3 count job) and 1 2techjob (2 tech job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, VA 22554
Tanner B.
Job Details: 06/20/2022
"Cc unit not dispensing ice, found the yoke and shaft spinning in auger motor . needs divider, motor and yoke ..motor on FBO; ordrng 1 WPW10309864 (didvider) and 1 W11310391 (motor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Seaford, DE 19973
Michael E.
Job Details: 06/20/2022
CX complaint: same problem as before. Stops and blinks and can take up to 2 1/2 hrs to complete a normal cycle. Tested and verified complaint. Long fill error code F8E1 is the only error code. I found cold valve filter was blocked with debris from the water source. I cleared the filter and installed a hose filter in the line that CX had supplied.Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS03
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 06/20/2022
cx complaint is unit keep flooding the floor and bottom is always full of water and its coming from the back. unit is O-O-W and she knows. says one of the guys keeps doing something to fix but issue keeps coming back. found drain hose clogged. unit does not have a drain tube it has a long hose that goes to pan in the front. cleaned and cleared as best we can. went over unit with cx and she said they might just replace hose on unit if needed. she will pay 120 service for today.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/20/2022
"cx complaint of unit making alot of noise when in use. checked unit and found gearcase to be leaking oil, motor pulley wabbles and needs replacement, agitator splines worn and loose. unit needs rebuild.; ordrng 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 w11395618 (cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sykesville, MD 21784
Marc M.
Job Details: 06/20/2022
cx complaint unit not washing items effectively. inspected unit and found that the sump assembly is not pumping. was able to replace the sump assembly with pre id parts and tested unit and unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23223
Gill G.
Job Details: 06/20/2022
cx complaint: freezer ice bin is frozen solid. fresh food ice maker ice is clumpling up. found freezer ice mold overfilling. found water dispenser dripping. inlet water valve resistance is in spec. ordered inlet water valve and triple water valve. scheduled return visit.; ordrng 1 W11482025 (inlet water valve) and 1 W11495416 (triple water valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Timonium, MD 21093
Brian R.
Job Details: 06/20/2022
cx complaint is top rack is coming out as both stops are broke and came off. replaced both stops and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Samuel R.
Job Details: 06/20/2022
replaced part and tested unit.no leaks unit is all good
We serviced a
JENNAIR RANGE
Model JED3536GB01
Near Pasadena, MD 21122
Alexander D.
Job Details: 06/20/2022
"cx complaint hairline thermal crack formed shortly after receiving unit, cx didnt think it was a biig deal but it cracked much worse after gently setting pot of water on cooktop. inspected unit and verified complaint. inspected new cooktop and found a bunch of small scratches and scuffs on glass, pics saved. showed cx scratches and she wants cooktop reordered. ordering cooktop and ordering 6 grommets because they wont restick to new cooktop after peeling them off old one. call cx to schedule return visit once we have eta on part. inspect cooktop before sending out.; ordrng 6 W11447840 (grommet)s and 1 W11476214 (cooktop(REORDER))"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/20/2022
F8e1 cx complaint unit is not working properly inspected unit found cold water filter clogged still clogged ordering cold and hot water valve cx states she doesn't use hot water however informed cx unit requires both cx states she has been using one valve without issue since install ordering the valves. ; ordrng 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Yorktown, VA 23692
Jason T.
Job Details: 06/20/2022
"Tech called and spoke with the cx in reference to the service visit, advised running behind in the route. Cx request to reschedule for next day return visit. Advised cx dispatch will call in reference to the return visit, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/20/2022
Replaced RR switch but the new switch is different so the knob is a little be forward... order 3 more switches; ordrng 1 WPW10434452 (switch-inf lf) and 1 WP3149404 (switch-inf lr) and 1 WP3149400 (switch-inf rf)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jason T.
Job Details: 06/20/2022
"Cx complaint, blower fan not cycling property, verified vac voltages, found shorted switch and locked up fan motor. Installed pre-i'd parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
AMANA DRYER
Model NED4655EW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/20/2022
found fan hitting housing. reseated housing and noise has ceased.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/20/2022
cx complaint unit is not heating and door seal has fallen off. inspected unit and found both issues. the door seal just needs to be replaced with some high temp adhesive. the units high limit is OL. found little air flow out of house. informed cx to clean vents so this doesnt happen again. ordering fuses and door seal/adhesive for return visitall parts are in stock checduling accordingly; ordrng 1 WP3387134 (thermostat) and 1 279816 (thermal cut off) and 1 WP3977767 (high limit therm) and 1 W10861521 (door seal) and 1 Y055980 (door seal adhesive)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/20/2022
"replaced faulty heater, no damage noted, no longer leaking."
We serviced a
AMANA DRYER
Model NED5800HW1
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/20/2022
cx complaint unit is shutting offf and on by itself and presses buttons by itself. inspected unit and confirmed complaint. checked venting to outside and literally no air coming out. the unit is building up too much heat/moisture inside unit and causing moisture to get inside control/console and short buttons. informed cx to get vents cleaned and we will be back with a console as the current one is shorting out and lights are becoming dim.; ordrng 1 W11378950 (console)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Richmond, VA 23235
Joseph D.
Job Details: 06/20/2022
unit with persistent door latch errors although latch appears to work properly. must replace latch please.; ordrng 1 W11316250 (door latch)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Berryville, VA 22611
Danny R.
Job Details: 06/20/2022
got here and older gentelemen answred door didnt know why we were there said maybe the girl called she will be back later called number no anwer left leave behind said to call back to resh ivf they need service; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Richmond, VA 23235
Joseph D.
Job Details: 06/20/2022
"no answer from door, called office, waited ten mins.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near King William, VA 23086
Jason T.
Job Details: 06/20/2022
"Cx complaint, will not start a cycle, lid not locking, low water in the tub, error codes : F8-E1 no-fill/ long-fill F8-E3 overflow condition F3-E1 pressure switch failure, verified during factory diagnostic test. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Richmond, VA 23236
Joseph D.
Job Details: 06/20/2022
"replaced ice container, unit working properly. unit now dispensing properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Portsmouth, VA 23707
Zachery R.
Job Details: 06/20/2022
"cx complaint unit nonresponsive f6e3 communication error acu cannot hear UI, f6e2 communication error ui cannot hear acu, called safety then called tradecare to see if part could be covered, trade care then directed me back to safety, calibrated and tested, made sure all connections on acu and ui are good, acu receiving 123vac, provided sr# advised cx to contact whirlpool with sr# to potentially get acu covered."
We serviced a
MAYTAG RANGE
Model MGR6875ADW
Near Rockville, MD 20853
Julian H.
Job Details: 06/20/2022
CX complaint about lower oven wontheat inspected and found ignitor not glowing no amps draw getting 122 vac problem with ignitor replaced from preid and working
We serviced a
WHIRLPOOL RANGE
Model MER7700LZ2
Near West Point, VA 23181
Jason T.
Job Details: 06/20/2022
"Installed parts to complete the repair, verified all unit functions for proper operation, working as designed."
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near York, PA 17401
Drew B.
Job Details: 06/20/2022
replaec control tested now has full functions.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FTSS01
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/20/2022
"Installed icemaker and IR control, verified water from the dispenser, no leaks, also icemaker fill-harvest...working as designed. Charging for the labor only"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Dundalk, MD 21222
Milton J.
Job Details: 06/20/2022
"Cx complaint unit not cooling. Inspected and found FC temps good and icen cream rock solid. Pulled a resistance reading on the RC thermistor and was 7.99ohms/36degrees with the RC actual temp 51 degrees. Called and discussed with MR and checked return duct and no blockage. Ordering new Diffuser, RC Thermistor and returning with Pre-IDed Control for return visit. -MJrob; ordrng 1 WPW10384183 (Thermistor) and 1 W11380595 (Diffuser)"
We serviced a
KITCHENAID RANGE
Model KDRS505XSF04
Near Roseland, VA 22967
Kyle A.
Job Details: 06/20/2022
Cx complaint of unit being unresponsive. Did confirm failed control. Installed new control but new control will not recognize upper oven. Harness has continuit and temp sensor is reading right though the control says its open. Will need to return with fuctional control.; ordrng 1 WPW10365424 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Washington, DC 20008
Shawn D.
Job Details: 06/20/2022
arrived cx said unit now wont work at all light work and thats it. inspected unit lights work ui does not work no fans run nothign works. i then checked all conenction on control gv control and are tight with 120 going to the hv control. called techline spoke to tj sr#7733917852 we found the hv control is dead and to follow service pinter for the defrost issue in fridge and said is all checks out to replace the ui.gave cx quote and she is not happy so called tradecare spoke to kim sr#7733853566 and i tried getting auth but she said unit is to old. cx still isnt happy and wants a phone call from us that we are looking into things.; ordrng 1 W10316760 (thermister 56.15) and 1 WPW10226427 (control hv 255.21) and 1 W11467021 (ui 203.59)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harrisburg, PA 17112
Justin L.
Job Details: 06/20/2022
as per previous visit was able to access unit and replace led. Unit now checks good no further work needed
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Washington, DC
Shawn D.
Job Details: 06/20/2022
replaced owi first then ran unit and now its leaking out front of sump and found the alignment pin was to left so adjusted sump and tested still leaking some so then checked the 3 mounting tabs and they are loose so tighten them up and now gasket is sealing for sump. i then ran u it for 20 minutes its now working how its suppose to and no leaks. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Alexandria, VA 22302
Dustin F.
Job Details: 06/20/2022
"CX no ice Replaced Ice maker, tested. working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/20/2022
replaced vavle tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Baltimore, MD 21206
Shane M.
Job Details: 06/20/2022
cx complaint the unit isntdispensing ice. found icebin arm was bent. removed bin & fix arm. unit now dispensing cudes and crushed ice. also found weak water pressure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Randallstown, MD 21133
Keith H.
Job Details: 06/20/2022
cx complaint is food freezing in rc section inpsected unti put into diagnsotics all sensors passed but i can veirfiy frozen foods. unit will need new dispenser and sensor...the sensor goes in the top of rc section where LED module is; ordrng 1 W11556910 (dispenser)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Triangle, VA 22172
Robert W.
Job Details: 06/20/2022
Replaced shifter and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/20/2022
Installed the Thermistor. Unit is starting to Cool. Cx paid in full by Card.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB0
Near Occoquan Historic District, VA 22125
Carl R.
Job Details: 06/20/2022
"No or Partial Display - Over-the-Range Microwave - PRE-ID UI or Display Board.when entering home, home is impossible to work in. Clockwise on power saving mode. Turned off power saving mode. No parts needed."
We serviced a
WHIRLPOOL DRYER
Model MED8100DCO
Near Arlington, VA 22201
Demonte S.
Job Details: 06/20/2022
Arrived at the cx address provided. Cx answered the Door saying that this cx doesn't live here for the past 2 years. Called the office and advised them of the situation. Office is rescheduling the cx at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PSYB3
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/20/2022
cx complaint unit is possibly leaking as she has ceiling damage below the dishwasher/sink. checked under unit and has water damage for sure. there was also some damage in front of dishwasher on floor from leaking out door. inspected tub gasket and front left side was deteriorating. unit needs tub gasket. no leaks from sump and drain system while washing/draining. cx paid for part and call and will owe 110 labor on retunr visit.; ordrng 1 W11498831 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Waldorf, MD 20603
David J.
Job Details: 06/20/2022
Cx complaint unit freezer is frosting on left side. Cx let me know that everything was back to normal before looking at unit. Inspected unit anyway and everything did look good. Explained to Cx how to properly use unit and things to look out for to prevent from happening again. Unit is working as intended.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Market, MD 21774
Ricky E.
Job Details: 06/20/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 06/20/2022
cx complaint unit is not cooling in fridge section and ice maker not working. inspected unit and found ice built up pn fridge evap. as well as pantry ui dead. pantry drawer wires are all corroded and brittle. unit would need pantry ui as well as pantry drawer to fix that issue. the ice build up is due to evap fan with therm. quoted cx for repair and only wanted to do service call for now and will let us know when shes ready to go through with repair. i lised all part numbers in ticket.W11457241W10815674WPW10677119W11087438
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/20/2022
came out to repair the sealed sytem on the refrigerator. disassembled as needed. found leak on the drier. replaced the drier with a new one. put into a vac. filled with R134a. called the manufacturer to document. pressures were 10 on low and 175 on high. was told they were good to go. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Leesburg, VA 20176
Daniel J.
Job Details: 06/20/2022
unit washing not much water in tub tested water started than trickled to a stop tested ran 120 vac than cut out replaced control than tested normal replaced valve slight build up on cold side
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/20/2022
cx comp
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/20/2022
Replaced parts. upper dishrack cks ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/20/2022
"cx complaint the unit is not draining. checked the unit and found that the drain pump was defective. therfore, i replaced with a new one and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Millersville, MD 21108
Alexander D.
Job Details: 06/20/2022
"cx complaint unit still making loud clicking noise and not completing cycles. cx just wants a new unit. ran diagnostics and only have f0e5 off balance load error stored. found play in gearcase when pushing on rotor. pulled rotor off and found gear oil inside rotor. also found unit out of level, leaning left alot and back. leveled unit, ran calibration and autotest. everything ran correctly but could hear grinding noise from gearcase while basket spins. called techline, sr#7733917750. ordering gearcase, and clutch, marking preid slider as will use on return. also bringing back lower harness in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W10754448 (clutch) and 1 W11449841 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Washington, DC 20002
Shawn D.
Job Details: 06/20/2022
"cx complaint unit is loud when dispensing water and has changed filter to see if that would help and still doing the samething. inspected unitthen disepnsed water and filter head is knocking. gave cx quote for filter head and agreed, replaced filter head that tested, no leaks and sounds good. cx then pointed out gasket is rippping and if he can change so left him part nuber and showed him old one just pops out. collected for payment unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Pasadena, MD 21122
Alexander D.
Job Details: 06/20/2022
"cx complaint unit not cooling properly, frost on back wall in fz. inspected unit and verified complaint. found evap overfrosted but unit is in defrost and element is heating. found defrost thermistor not reading correctly. cleared all frost with steamer, replaced defrost thermistor and evap harness. advised cx to monitor and call back if issue persists. if cx calls back, send tech with control box(W11546690)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Fort Belvoir, VA 22060
Robert W.
Job Details: 06/20/2022
"CX Complaiont is the unit is giving error LF, Inspected unit and found error code F0E3 F0E5 F8E1, Cleared error codes and ran diag test and found the valve not filling properly Also found the gearcase making a tun of noise pulled washplate and found alot of play in the gearcase shaft making alot of noise. Ordering Gearcase, Clutch and will use valve on return.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Dundalk, MD 21222
Andrew H.
Job Details: 06/20/2022
Customers complaint is the s not cooling well in the refrigerator. Inspected unit and found the RC evaporator frozen over through the cover. I cleared ice from RC evaporator I found the drip pan Boeing in the center per service pointer I replace drip pan kit from the stock. I tested unit even it's not working.; used 1 W11457241 (Drip pan) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 06/20/2022
replaced control and damper. tested unit. advised cx to monitor and call back if issues persist and to make sure gap behind shelves is clear.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Baltimore, MD 21224
Andrew H.
Job Details: 06/20/2022
"CX complaint is the unit is not cooling. I replaced the compressor , condenser, solenoid, dryer and coupler I pulled unit into a 30-in vacuum. Unit held back for 15 minutes. I then filled the 4.25 Oz units now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Millersville, MD 21108
Alexander D.
Job Details: 06/20/2022
"cx complaint items freezing in rc, more in top shelves and frost in ice chute. inspected unit temps are good at this time. items that were frozen are now thawed. cx said she had to take alot of items that spoiled out. asked if there were items blocking gap behind shelves and she said more than likely. advised cx to keep gap behind shelves clear because if its blocked it can block airflow and cause items to freeze, especially on the higher shelves, cx understands. poured cup of water in ice chute and its not holding water. ordering ice door asm and marking preid diffuser as will use on return in case cx is still having items freeze. call cx to schedule return visit once we have eta on part; ordrng 1 W11423781 (ice door asm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Baltimore, MD 21202
Andrew H.
Job Details: 06/20/2022
I replaced sump assembly and spray arm. Tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lyndhurst, VA 22952
Kyle A.
Job Details: 06/20/2022
Cx complaint of washer not completing cycle. Did confirm unit capacitor had ruptured and shifter tachometer funtion was not working. Replaced both parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID COOKTOP
Model KECC568GBL3
Near Baltimore, MD 21202
Andrew H.
Job Details: 06/20/2022
Cx complaint is the unit is not working and flashing lights on the display. I noticed a crack from the center to the side of the cook top. I don't see any point of contact. I call landlord 703-312-7979 and spoke with him about the crack and if I remove the unit this crack could separate the glass and make unit not use able with out replacing the cooktop glass as well. Cx stated because unit is more the 15years old the cx does not want the unit to be repaired and cancelled call.