Service History 907 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, VA 20169

Carl R.

Job Details: 11/22/2022

"Cx complaint is F9E1 - Error Code - Dishwasher, from previous technician recommendations, unit will need pump motor, vent wax motor, and drain pump. Found codes, f7e1, Fae2,and f9e1. Cleared codes and f7e1single speed returned. Pulled unit from underneath counter top and removed lower rack and spray arm. Removed screws and connectors to original sump. Installed motor and pump ran a test, and unit ran properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 11/22/2022

"unit not operating. found lower wire harness failed at drain pump. ordering lower harness, will use drain pump on return if needed.; ordrng 1 W11643701 (lower wire harness)"

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Bel Air, MD 21015

Neil H.

Job Details: 11/22/2022

CX COMPLAINT LR SWITCH STUCK REMOVED THE TOP BECAUSE SWITCH FELL IN THE REINSTALLED SWITCH BUT STILL LOCKED UP497.07 COLLECTED PAID IN FULL; ordrng 1 WPW10222828 (switch-inf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 11/22/2022

"cx complaint, plastic coming from ice dispenser. inspected unit, found ice broke through ice bin. reported to whirlpool safety, spoke to steve. whirlpool only covering trip. cx declined service. job is complete."

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Newark, DE 19713

Andrew W.

Job Details: 11/22/2022

"Cx complaint is dryer no operation. tested and verified complaint. found the unit has heavy lint and dust build up and in need of a dryer repair kit. door switch is defective and sometimes registers as open and closed. tried jumping the door switch to test and the unit was still not operational. power is going to the control but not leaving the control. unit needs control, door switch, and dryer repair kit. quoted cx and cx wants to think about it. cx paid $120 service call by cc. cannot reschedule at this time; ordrng 1 WP3406107 (switch-dor) and 1 4392065 (dryer repair kit) and 1 WPW10476828 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Sal R.

Job Details: 11/22/2022

"CX compliant was that the unti was making a grinding sound. I was able to run 2 auto test and a recalibration with out finding any grinding concerns. I did find a F2E3 (control miss,atch ). I am ordeirng 1 control board (W11513246). Once the part is avalible, please ahve somenoe form the office call to set a retun date.; ordrng 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Chester, VA 23836

Chris B.

Job Details: 11/22/2022

Ordered incorrect ice maker re ordering correct lart number w11517113; ordrng 1 w11517113 (Im)

We serviced a

KITCHENAID FREEZER

Model KRFC300ESS03

Near Pikesville, MD 21208

Marc M.

Job Details: 11/22/2022

"cx complaint unit not opening door. inspected unit and found that the fc door slides are locked up and seized causing the slide to not expand and the entire fc door to fall and hit hte floor. contacted trade partner team explaining that there is no expressed DOP and this failure poses a significant risk to the cx hardwood floors, but Trade partner team declined assisstance with the OOW repair. cx will be contacting cx service herself. SR7735113298 collected only for service call at this time.; ordrng 1 WP13055901 (rail) and 1 WPW10284693 (Adapter, Side (right Hand))"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW

Near Riva, MD 21140

Andrew H.

Job Details: 11/22/2022

"Replaced dishwasher vent, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

"CX complaint fresh vegetables are freezing and other items in refrigerator compartment or creating ice. Check temperatures and found 4° in FC and 28° in RC inspected control and found customer had it on a colder setting than recommended. Also found that bags of fresh greens that were full of moisture were in direct line with vent on back wall of RC, which was her complaint of them freezing. refrigerator is very packed as well as freezer and everything is pressed up against back walls. Explain to customer how this unit works and showed how to set temps for both sections. Fan motor is working and proper ice pattern is on evap Unit is working as designed job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Littlestown, PA 17340

Bernard M.

Job Details: 11/22/2022

"Cx complaint unit doesn't spin. Ran unit and found motor running but drum doesn't spin. Accessed motor and found the idler pulley popped off from cabinet. Re-inserted pulley and placed belt back on motor, ran normal cycle and unit now spins and heats. Cx paid $180.00 for service and labor. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Julian H.

Job Details: 11/22/2022

2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 11/22/2022

"cx complaint softener not dispensing, checked unit found leak a dispenser, dual valve not pushing water through dispenser, replaced valve, found moisture on control, replaced control ordering dispenser to complete repair; ordrng 1 W11524105 (dispenser)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Glen Allen, VA 23059

Thomas B.

Job Details: 11/22/2022

Cx complaint unit is not working properly inspected unit found unit drys properly In timed dry doesn't work well in automatic cycles informed cx of location of the sensors and to encourage cx to put wet clothes as close to sensor as possible removed and replaced the moisture sensor Harness for added insurance unit now functions normally

We serviced a

MAYTAG REFRIGERATOR

Model MSB27C2XAM00

Near Newark, DE 19713

Andrew W.

Job Details: 11/22/2022

Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker had no function. tested water and unit has water flow. unit needs new ice maker. quoted cx and cx did not want to proceed and did not want to pay the service call. contacted the office and cx finally paid sc by cc. saved quote in ticket. cannot reschedule at this time.; ordrng 1 WPW10251076 (icemaker) and 1 look (look)

We serviced a

KITCHENAID OVEN

Model KFGD500ESS00

Near Takoma Park, MD 20912

Mitchell H.

Job Details: 11/22/2022

cx complaint unit is not working in top oven. inspected and found both bake and broil working every time i tried. ignitors are glowing red hot every time. gas valve is opening every time as well. fixed the door swirch as it was stuck closed. informed cx if it happensa again to let us know and we can bring back gas valve as the ignitors are working good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Palmyra, PA 17078

Justin L.

Job Details: 11/22/2022

As per previous visit was able to access unit and replace part. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 11/22/2022

"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Sal R.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Newport News, VA 23608

Justin W.

Job Details: 11/22/2022

cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, VA 20169

Carl R.

Job Details: 11/22/2022

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Willow Street, PA 17584

Justin L.

Job Details: 11/22/2022

Cx complaint unable to use unit. Was able to access unit and found F2E1. Quoted cx for repair and collected service only as they are gonna reach out to Jennair to have them try and cover repair. Cx will reach out for next steps

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW

Near Rixeyville, VA 22737

Carl R.

Job Details: 11/22/2022

Cx complaint is Other.Hard black rubber piece under door. Says the door is hard to open. The door is opening properly. And found nothing else is wrong with the machine. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hollywood, MD 20636

Shane B.

Job Details: 11/22/2022

installed ordered part and restored power. cycled IM and it compelted cycle and filled properly. unit is working as designe.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, VA 23222

Jonathon C.

Job Details: 11/22/2022

"cx complaint, unit not cooling. tested, inspected, verified complaint. found unit pulling 85 watts at the waal, .7 amps on compressor, pulled evap cover, found ball of ice. also found fan motor not running. called JP about sealed system parts. ordering 3 count SS. the cx was on the phone with AIG, they requested the part numbers. provided part numbers to AIG, they declined service. listing needed parts here just in case. fan motor w11024089, compressor w10507884, evap w11459354, dryer wpw10143759, coupler w11506635. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Virginia Beach, VA 23452

Carl A.

Job Details: 11/22/2022

"cx complaint of unit not making ice and leds out in frezer, and center bar too hot,checked unit to find that the wires in door to be broken,also found led in freezer to fail,also found reason why the mulion bar was hot as the coils underneath needed to be cleaned ordering parts needed for repairs as well; ordrng 1 LW10755680 (dor-fip) and 1 W11226500 (Refrigerator LED Light)"

We serviced a

KITCHENAID OVEN

Model KFES530ESS0

Near New Freedom, PA 17349

Bernard M.

Job Details: 11/22/2022

"Cx complaint an error code displays while the unit isn't being used. Entered into diag mode and found error code F6E9, appliance manager lost communication. Cx stated this error would flash and he would cut breaker to remove so unit can function. After scrolling through the left and right UI would blink and be unable to shut off after hitting buttons. The burners wouldn't come on. Set oven for convect and preheat to 350 which was reached. After cutting and restoring power, the unit functions as normal. Ordering control, and UIs, once approved contact cx to reschedule; ordrng 1 WPW10341243 (user interface (left)) and 1 WPW10553762 (user interface (right)) and 1 W11088874 (control)"

We serviced a

JENNAIR MICROWAVE

Model JMW2427IM03

Near Great Falls, VA 22066

Richard B.

Job Details: 11/22/2022

"CX complant. Oven rattels when door is opened or closed . Oven needs to come out , Two tech job due to CX being difficult, something is loose on oven that is ratteling when doors are opened or closed, checked inner racks and issue still occores when racks removed, RB; ordrng 1 LOOKLOOK (;LOOKLOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS7

Near Virginia Beach, VA 23454

Carl A.

Job Details: 11/22/2022

"cx complaint of unit not consule being unresponsive,checked unit to find button stuck and being unresponsive break down as follows 1/wpw10459139service call brea down as follows service call 120..00parts 206.31shipping 15.00labor 110.00sub total 451.31tax 12.38grand total 463.69deposit 463.69"

We serviced a

KITCHENAID OVEN

Model KFES530ESS0

Near New Freedom, PA 17349

Bernard M.

Job Details: 11/22/2022

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near Richmond, VA 23220

Joseph D.

Job Details: 11/22/2022

"replaced leaking motor, unit now working properly without leaks.."

We serviced a

JENNAIR RANGE

Model NA

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

"CX complaint left oven not heating right door is falling off and light will not come on on right oven. Inspecting unit and could not find a model and serial number anywhere found that this unit does have issues but cannot find any numbers to look and see if parts are available, CX did not have the owners manual. He is going to look for owners manual and then give us a call back if he can find it cannot work on item did not charge customer."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Crozet, VA 22932

Eric F.

Job Details: 11/22/2022

"Confirmed cx complaint valve will not turn flame down. Found adjustable valve stem fully open, letting maximum gas flow through valve. Closed valve stem a bit, unit now has appropriate high-low flame range."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Norfolk, VA 23502

Carl A.

Job Details: 11/22/2022

"cx complaint of unit not spinning and not agatingi called techline spoke with Andrew ran diag to find the wash plate not moving from tub, checked under side of unit to find that the drive clutch had failed replaced drive clutch break down as follows 1/W10721967service call break down as follows srivce call 0.00parts 39.91shipping 0.00labor 0.00sub total 39.91tax 2.39grand total 42.30; ordrng 1 W10721967 (Drive Clutch Kit CA /VS), used 1 W10721967 (Drive Clutch Kit CA / VS) from stock"

We serviced a

MAYTAG RANGE

Model MMV1175JB00

Near Middletown, DE 19709

Andrew W.

Job Details: 11/22/2022

Cx complaint is light under unit is not working. inspected and verified complaint. replaced bulb from pre id and tested unit. light is now working and unit is working as designed. job complete

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near New Castle, DE 19720

Andrew W.

Job Details: 11/22/2022

Cx complaint it front right burner not lighting. inspected and verified complaint. found burner head was extremely dirty. can smell gas coming to the burner and the ignitor is sparking but the burner head is too dirty to ignite properly. ordering burner head and an ignitor just in case its also too dirty to light properly. cannot reschedule due to AIG authorization needed.; ordrng 1 W11319683 (burnr-head) and 1 W11580024 (ignitor)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Fairfax, VA 22030

Christian C.

Job Details: 11/22/2022

"Installed sump assembly, lower spray arm, and upper spray arm. Tested unit no errors and no leaks."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Dustin F.

Job Details: 11/22/2022

"Replaced Console, console display is still faulty, unit still operates properly but needs console control display board. ordering part for return visit.; ordrng 1 W11460962 (Console Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Laurel, MD 20723

Robert L.

Job Details: 11/22/2022

"installed damper pre previous, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hummelstown, PA 17036

Justin L.

Job Details: 11/22/2022

Cx answered door and stated they attempted to cancel on phone but cancelled at the door instead no work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near York, PA 17404

Sal R.

Job Details: 11/22/2022

I repalced the lid lock and found the unti to still be locking and unlocking through 2 test cycles. I ran a recalibrtation and found that btnhe unti completed the cycle with out issues. I am ordering 1 control board. Please have somoene form then office call to set a retun date once the unit part is avalible.; ordrng 1 W11607637 (control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22554

Robert W.

Job Details: 11/22/2022

Replaced clutch and washplate unit tested and is working properly.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 11/22/2022

Installed all parts. Tested the unit. No leaks found. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DISHWASHER

Model KUDD01DPPA0

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

"Sr#7735110608CX complaint unit was working fine CX paused unit in the middle of Cycle and pulled top drawer out. As soon as top drawers pulled out the unit started beeping and would not stop and no longer would start any kind of cycle. The only way to stop the beeping is to hold lock. Found this to be the case. Could not check properly for error codes start a cycle , or do anything besides lock it. Inspected rotor and found it was not jammed as well. Call Techline with the SR number above. They instructed to replace the control and possible UI which is no longer available. Quoted customer for repair explained that its possible the control may not fix the issue but we will attempt to swap controls from bottom to top before replacing with a new one, just to make sure.CX paid 120 for service call and will let us know within 30 days ; ordrng 1 WP8194444 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Williamsburg, VA 23185

Justin W.

Job Details: 11/22/2022

cx complaint unit leaking from front right of door. checked unit to find no error codes. unable to replicate leak. cx showed video/pic of leak. leveled unit back slightly to decrease risk of leak. advised cx to not pre rinse dishes but to only scrape solids off of dishes. cx agreed. advised cx to prime incoming water prior to starting unit to make sure unit has hot water from start. cx agreed. unit working as designed

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Davidsonville, MD 21035

Alexander D.

Job Details: 11/22/2022

"cx complaint unit seems to be getting noisier. inspected unit, heard noise cx is talking about but its not loud at all and sounds normal. can hear compressor running smoothly and not loudly. can hear seperate irregular hum that sounds like refrigerant passing thru the pipes but its not loud and nothing unusual. cx said it doesnt get much louder than this. advised cx sounds are normal and unit is operating as designed and to try and get noise on video if it gets louder. unit is working properly"

We serviced a

IKEA OVEN

Model IBS650PXS00

Near Germantown, MD 20876

Ricardo S.

Job Details: 11/22/2022

"Cx complains about an error code f2 temperature failure, inspected unit, the temp read 1078lk ohms on room temp.. bake and broil element cks ok, terminal block receives 240vac, per tech sheet the baprd is bad, also the display board not working properly, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP8304381 (cntrl-elec) and 1 WP8303093 (cntrl-oven)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near York, PA 17404

Sal R.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, MD 21076

Israel R.

Job Details: 11/22/2022

Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)

We serviced a

MAYTAG DRYER

Model MGD6230HW

Near Waldorf, MD 20603

Robert A.

Job Details: 11/22/2022

Cx complaint that the unit has long dry times. I inspected the unit to confirm the complaint. I found no error codes. I ran the unit and it tumbles and has heat. However the airflow is pretty low. I removed the duct line and the airflow was fine. The homes duct line needs to be cleared and reducing the duct length from the unit to the wall will help as well. The unit is working as designed.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near New Castle, DE 19720

Andrew W.

Job Details: 11/22/2022

We serviced a

KITCHENAID OVEN

Model KEBC277KSS05

Near Annapolis, MD 21401

Andrew H.

Job Details: 11/22/2022

"Replaced lower door latch, powered on unit, lights turn on and off properly, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Sutherland, VA 23885

Chris B.

Job Details: 11/22/2022

Cx complaint unit thumps insp unit configuration cx complaint found drum fin loose tighten drum blade unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waynesboro, VA 22980

Eric F.

Job Details: 11/22/2022

"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM3

Near Annapolis, MD 21403

Andrew H.

Job Details: 11/22/2022

"Cx complaint is unit is not drying the dishes. No rinse aid in dispenser. Found error codes 7-1 (no heat). Put unit into test mode. Checked heating relay at connector P4-3 and P4-4, measured 9.5 ohms which is in spec, no voltage when heating circuit should be on in test mode. Found burnt connection on board at heating relay. Ordered control board W10479763. Left message for landlord to collect payment, scheduled return visit for Monday 12/12.; ordrng 1 W10479763 (Control)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Montclair, VA 22025

Carl R.

Job Details: 11/22/2022

"Cx complaint is Water not filling to appropriate height level when in auto sense or deep wash (out of even after recent monthly clean wash. Fills to basically same level both times not even enough to spread detergent around. Only fills all the way up when on clean wash. Filling water to appropriate level When water is filling. Called tech support to verify proper water level. No fault codes found in unit. Put soil on heavy, water level on deep fill. And set to bulky. , unit filled like it should. No problems found. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Hanover, PA 17331

Drew B.

Job Details: 11/22/2022

cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Hanover, PA 17331

Drew B.

Job Details: 11/22/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 11/22/2022

"cx complaint unit is making a rubbing noise while agitating. inspected unit and entered into diag and found f0e2. cleared code and ran auto test. I found unit is making a grinding noise. lifted unit and found gearcase oil on belt and splutch. tried to remove wash plate and found it to be seized. unit needs, spin basket, tub, tub filter, wash plate, gearcase, splutch, drive belt, 2tech, 2 call count, other related parts. advised cx spin basket and tub ships to them and they will call once in and they look ok.; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W11550891 (wash plate) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2callcount and 1 2tech and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Anthony D.

Job Details: 11/22/2022

cx complaint water leaking into fc when icemaker fills checked unit found filltube pushed back to far into cabinent extended fill tube test unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near North Bethesda, MD 20852

Roberto I.

Job Details: 11/22/2022

"Cx complaint poor wash, lower spray not spinning.Ran test mode, no errors. During test cycle, the lower spray arm got stuck with the lower rack. Found the diverter disk out of place and part of sump broken. Ordering sump/motor assy W11087376. Cx paid in full ($509.98). Return visit 12/5/22; ordrng 1 W11087376 (sump/motor assy)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Abingdon, MD 21009

Neil H.

Job Details: 11/22/2022

REPLACED THE HEATER PER SP UNIT CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near West River, MD 20778

David J.

Job Details: 11/22/2022

"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near East Petersburg, PA 17520

Justin L.

Job Details: 11/22/2022

cx complaint light staying on and door has to be pushed closed. Was able to access unit and found failed switches. Ordering switch harness and setting return for Wed 11/30/22; ordrng 1 W11449277 (switch harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 11/22/2022

"Replaced ice maker,, reset power, i/m fill with water.. cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Burtonsville, MD 20866

Dustin F.

Job Details: 11/22/2022

"Upon Arrival, i informed CX this call was dispatched as out of warranty, he stated he had a third party. CX is gonna contact his 3rd party warranty company and have call dispatched as such. No work done."

We serviced a

JENNAIR RANGE

Model NA

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

We serviced a

JENN-AIR OVEN

Model JJW2730WS02

Near Davidsonville, MD 21035

Alexander D.

Job Details: 11/22/2022

"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ2

Near Henrico, VA 23231

Joseph D.

Job Details: 11/22/2022

"repair failed terminal block from loose connection, unit now heating properly.; ordrng 1 279320 (terminal block), used 1 279320 (repair kit term block DJ LOOK) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near New Castle, DE 19720

Andrew W.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Denver, PA 17517

Drew B.

Job Details: 11/22/2022

"cx complaint that unit is nmaking noise when runnning. i foudn all wheel, motor, rollers belt pulley etc are all correct..i foudn the unot to have a finishing nail on the felt on the inner drum seal making noise when turning.. found removed and no noise now checks good"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 11/22/2022

"cx complaint is the unit shaking a lot during the spin cycle. shipping bolts are removed, basket spins smoothly by hand. checked for codes and found none saved. ran service cycle. unit spun smoothly, completed cycle with no issues. removed front and inspected. found nothing out of place. suspension looks good. called techline to document, they had me load unit and run drain and spin. also had me check mod# on pedestals. pedestals are not the correct mod#. advised pedestals its on are for showroom use. gave me correct part # for pedestal stands. advised cx lowes installed the wrong stands. gave him correct part#. the washer is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 11/22/2022

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ00

Near Timonium, MD 21093

Keith H.

Job Details: 11/22/2022

cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, PA 17408

Bernard M.

Job Details: 11/22/2022

"Cx complaint unit doesn't make ice. When arrived found 1 tray ice was made in last several days. Entered into service mode and ran test 56, error code E5 displayed, bad thermistor. Ran test 36 and fan runs. Ordering icemaker and heater, once allmparts are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 11/22/2022

"cx complaint of unit not advacing checked unit to find the following error codes F7E5,F8E1,found that the shifter had failed and the hot water harness on valves not fully seated repalced shifter and reseated harness on valve tested and calibrated unit works as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Upperco, MD 21155

Marc M.

Job Details: 11/22/2022

mouse dropping literally all over the uni with mutliple chewed wires. took pics to document and informed cx that she will need to provided proof of treatment of the area by an exterminator before proceeding with repair.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Potomac, MD 20854

Julian H.

Job Details: 11/22/2022

replaced control that whirlpool send to CX sending the one we order back also replace valve tested & working

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near East Petersburg, PA 17520

Justin L.

Job Details: 11/22/2022

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 11/22/2022

"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5520SQ0

Near York, PA 17403

Bernard M.

Job Details: 11/22/2022

Cx complaint the unit makes noise while running. Set unit to spin and the unit made loud grinding noise. Inspected significant damage. The unit seems locked up and makes noise while attempting to spin and agitate. Unit will need parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 W10820043 (basket drive) and 1 WP661600 (motor) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring)

We serviced a

JENNAIR RANGE

Model NA

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 11/22/2022

Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Lights are not illuminating. Checked the Refrigerator & Freezer. Neither is illuminating. I then replace all the L.e.d. Lights. Tested the unit. All Lights are illuminating. Unit is working as Designed. Cx paid for service call by Card. ( Technical service pointer W11606409 - Special Project S84638.)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Springfield, VA 22151

Lloyd B.

Job Details: 11/22/2022

"Cx complained of no lights. Inspected the unit and found a few lights are out and according to pointer w11606409, all 12 led's need to be placed.; ordrng 4 W11632139 (leds)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Edgewater, MD 21037

Alexander D.

Job Details: 11/22/2022

replaced ice door asm and made sure theres no frost under container. tested unit. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KUDC03IVWH2

Near La Plata, MD 20646

Robert A.

Job Details: 11/22/2022

I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Gloucester, VA 23061

Lucas R.

Job Details: 11/22/2022

"cx complain no lights, checked unit found open fc light in fc, connetor missing, was able to use supplied quick connects to replace led, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Aldie, VA 20105

Demonte S.

Job Details: 11/22/2022

Inspected the unit. Found that the cx is saying that the Washer is making a Squeaking noise. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck key. Checked all keys by running key activation. All key went out. Cleared error codes. Ran Service Test 51 on the unit. Hot Valve is making a screeching noise while unit is feeling. Unit will need the Hot and Cold Water Valves = W11165546. Cx paid for the Service Call Only by Card. If the cx calls back order the Water Valves. Don't go without parts.

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS00

Near Arlington, VA 22207

Jason A.

Job Details: 11/22/2022

CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS01

Near Stafford, VA 22556

Robert W.

Job Details: 11/22/2022

Replaced all parts tested uhnit and unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Finksburg, MD 21048

Marc M.

Job Details: 11/22/2022

"parts not needed. found cold valave and hot valve teed together, opposing pressure and hot valve on washer connected to steam valve on dryer with no water supply at all, just a dry line. was able to correct install carefully with floor mats and testing to be certain of no leaks. pics taken. unit checks good."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Drew B.

Job Details: 11/22/2022

cx complaint that unit is making noise asnd not dispencing the softner throug the middle. i foudn the noise to be the splutch no adnormal noise when testing. i did find the valve /control not processing the demand setting of rinse with softner. will need both parts in stock.. call when in to reschd; ordrng 1 W11399433 (control 4@trb) and 1 W11038689 (valve 57@trb)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Richmond, VA 23294

Jonathon C.

Job Details: 11/22/2022

"cx complaint, strike broken. replaced strike, tested unit, unit working job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lebanon, PA 17046

Justin L.

Job Details: 11/22/2022

cx complaint unit not working and burning smell. was able to access unit and found sitting in middle of kitchen. entered diagnostic to find f7e1 wash motor failure. Inspected harness and found motor windings failure and control just keep clicking. Also found in accordance with Technical Service Pointer #: W11540964 the heater needs replaced. Ordering parts and setting return for Wed 11/30/22; ordrng 1 W11416363 (sump assembly) and 1 W11462459 (control) and 1 W11537778 (heater)

We serviced a

WHIRLPOOL COOKTOP

Model ICI500XB01

Near Frederick, MD 21701

Ricardo S.

Job Details: 11/22/2022

Replaced glasstop.unit cks and everything works ok

We serviced a

WHIRLPOOL COOKTOP

Model ICI500XB01

Near Frederick, MD 21701

Ricardo S.

Job Details: 11/22/2022

Replaced glasstop.unit cks and everything works ok

We serviced a

WHIRLPOOL COOKTOP

Model ICI500XB01

Near Frederick, MD 21701

Ricardo S.

Job Details: 11/22/2022

Replaced glasstop.unit cks and everything works ok

We serviced a

WHIRLPOOL COOKTOP

Model ICI500XB01

Near Frederick, MD 21701

Ricardo S.

Job Details: 11/22/2022

Replaced glasstop.unit cks and everything works ok

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES1

Near Upper Marlboro, MD 20772

David J.

Job Details: 11/22/2022

CX complaint unit takes a long time to cook in the oven arrived to unit and inspected and found broil element to be working but could not feel any heat on bottom of oven. Pulled unit out and remove back panel inspected terminal block and that was good. Removed connectors from bake element and ohmed out element and found OL on element. Unit needs a new bake element for return visit order parts CX paid in full and rescheduled for follow up. ; ordrng 1 W10779716 (Bake element)

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