We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details:
11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/23/2022
cx stated they cancelled
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of no lights. Installed new freezer led and there are now lights. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, DE 19702
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details:
11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Jonathon C.
Job Details:
11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Eric W.
Job Details:
11/23/2022
cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/23/2022
Installed new Tub and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details:
11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is DW F8E4 error code. Inspected/tested and found 2 issues. Unit wa leaning about 3/4 forward from install and also inlet valve was dripping into tray. Tiaghtened valve and releveled DW. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hyattsville, MD 20782
Samuel R.
Job Details:
11/23/2022
cx advised unit is working and had another company come out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details:
11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Palmyra, VA 22963
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint ice maker not working. Ice maker label inverted, when looking at the cover the 'on' position is 'off' on the ice maker and vice versa. Turned the ice maker on, informed customer of mislabel. Unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Accokeek, MD 20607
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, DE 19706
Frederick R.
Job Details:
11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not making ice. Did confirm units icemaker valve is not sending water. Ordering valve ; ordrng 1 W11546685 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, VA 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23235
Jerod R.
Job Details:
11/23/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details:
11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, PA 17113
Fred G.
Job Details:
11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/23/2022
cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, VA 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, PA 17033
Justin L.
Job Details:
11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details:
11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details:
11/23/2022
"Replaced back ignitor and bake burner, tested unit multiple times and everytime it started on the first or second click. preheated to 350 degrees as well. Unit is now working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20008
Mitchell H.
Job Details:
11/23/2022
cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Sal R.
Job Details:
11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21044
Robert L.
Job Details:
11/23/2022
"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22031
Carl R.
Job Details:
11/23/2022
"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, MD 20833
Ricardo S.
Job Details:
11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manassas, VA 20112
Robert W.
Job Details:
11/23/2022
Cx Complaiont is the unit is getting hot and is damaging the fllor infront of oven. Found the floor infront of unit whorrped floor is getting to hot. Installed deflector unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ3
Near Ranson, WV 25438
Ricky E.
Job Details:
11/23/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details:
11/23/2022
"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/23/2022
"customer stated that the unit was spinning out of balance.. fnd no stored error codes, verified that the shocks were good and verified no mechanical issues.. ran a test cycle with towls and the unit ran with no issues... unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Bryantown, MD
Robert A.
Job Details:
11/23/2022
Cx complaint that the unit is leaking while running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. As soon as the water entered the unit it began to rapidly leak. I checked the drain pump and water valve they are both in place and secure. I found the leak coming from the side of the sump assembly. The sump assembly will need to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11416362 (sump assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details:
11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
JENNAIR OVEN
Model JMW3430WP02
Near Fulton, MD 20759
Robert L.
Job Details:
11/23/2022
"once out and apart found control burnt at relay and element warped, replaced both bake alament and main control per previous, tested all ops ok, collected $240 labor visa cx paid in full"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, PA 17113
Fred G.
Job Details:
11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, PA 17331
Sal R.
Job Details:
11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Bernard M.
Job Details:
11/23/2022
Cx complaint about the balance of unit. Cx was concerned about how the basket suts in unit and bounces up and down. Explained to cx the floating basket and how its held by 4 suspension rods. Instructed cx on how to load and the size when running. Also made sure the unit was level. Ran test cycle and the unit runs as designed. Cx understood how the unit works.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL DRYER
Model LER6634DQ0
Near Dover, PA 17315
Sal R.
Job Details:
11/23/2022
CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details:
11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Gerrardstown, WV 25420
Ezra M.
Job Details:
11/23/2022
"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Christian C.
Job Details:
11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details:
11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Alexandria, VA 22307
Christian C.
Job Details:
11/23/2022
Inspected kick plate no dents. Installed kick plate. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details:
11/23/2022
REPLACED THE CONTROL CX SAID UNIT HAS BEEN WORKING SO REPLACED THE CONTROL ONLY.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/23/2022
"cx complaint unit wont advance thru cycles, keeps trying to lock the lid. inspected unit and verified complaint. unit just keeps trying to lock lid after pressing start, can hear it clicking. found bottom of lid latch broken. ordering lid latch, in stock @tribles. scheduled return visit for 12/6 but please place cx on cancellation list; ordrng 1 W11513248 (lid latch)"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEM8
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/23/2022
"cx complaint the unit is not making ice. checked the unit and found that the heater circuit on the ice maker was fried. therfore, the unit was not cycling and making ice. replaced the ice maker and tested operation. unit is running as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, MD 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, VA 22974
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
David J.
Job Details:
11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Herndon, VA 20171
Richard B.
Job Details:
11/23/2022
"VCCX complant, Takes several cycles to dry. Inspected unit and found dryer vent clear, Found heater measures good as well as Tco and thermal fuse. Found dryer setting on low heat and energy preferd, Advised CX to use high heat and timed dry settings for reduced dry times.RB"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, MD 21146
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, DE 19966
Michael E.
Job Details:
11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"