Service History 906 - VIA Appliance

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS7

Near Germantown, MD 20876

Julian H.

Job Details: 11/23/2022

CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Poolesville, MD 20837

Julian H.

Job Details: 11/23/2022

"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

arrived to help AS found badly crack outter tub again AS is entering notes and piccs for info and next step.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, VA 22031

Carl R.

Job Details: 11/23/2022

"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leesburg, VA 20176

Ken M.

Job Details: 11/23/2022

Appointment canceled per office.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waldorf, MD 20602

Robert A.

Job Details: 11/23/2022

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Scottsville, VA 24590

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Germantown, MD 20876

Ricardo S.

Job Details: 11/23/2022

"Replaced gasket, Freezer door cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Newport News, VA 23602

Carl A.

Job Details: 11/23/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/23/2022

"cx complaint unit wont advance thru cycles, keeps trying to lock the lid. inspected unit and verified complaint. unit just keeps trying to lock lid after pressing start, can hear it clicking. found bottom of lid latch broken. ordering lid latch, in stock @tribles. scheduled return visit for 12/6 but please place cx on cancellation list; ordrng 1 W11513248 (lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ashburn, VA 20148

Richard B.

Job Details: 11/23/2022

"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Bryantown, MD

Robert A.

Job Details: 11/23/2022

Cx complaint that the unit is leaking while running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. As soon as the water entered the unit it began to rapidly leak. I checked the drain pump and water valve they are both in place and secure. I found the leak coming from the side of the sump assembly. The sump assembly will need to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11416362 (sump assembly)

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Winchester, VA 22602

Ezra M.

Job Details: 11/23/2022

"installed new gearcase, reinstalled washplate, calibrated unit, working properly"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Glen Rock, PA 17327

Bernard M.

Job Details: 11/23/2022

Cx called and rescheduled;

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Franklin, VA 23851

Zachery R.

Job Details: 11/23/2022

"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Windsor, VA 23487

Zachery R.

Job Details: 11/23/2022

"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Sterling, VA 20165

Ken M.

Job Details: 11/23/2022

"Appointment canceled, issue resolved before I get here."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Chesterfield, VA 23832

Chris B.

Job Details: 11/23/2022

cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Keith H.

Job Details: 11/23/2022

cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Warrenton, VA 20187

Daniel J.

Job Details: 11/23/2022

replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Germantown, MD 20876

Ricardo S.

Job Details: 11/23/2022

"Replaced gasket, Freezer door cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Parkville, MD 21234

Keith H.

Job Details: 11/23/2022

cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ3

Near Ranson, WV 25438

Ricky E.

Job Details: 11/23/2022

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Installed control heater and harenss. Thawed the ice maker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Alexandria, VA 22306

Christian C.

Job Details: 11/23/2022

Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Falls Church, VA 22044

Lloyd B.

Job Details: 11/23/2022

"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Maurertown, VA 22644

Ezra M.

Job Details: 11/23/2022

"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"

We serviced a

JENN-AIR OVEN

Model JJW3830WP00

Near Rohrerstown, PA 17603

Justin L.

Job Details: 11/23/2022

Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Keith H.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Alexandria, VA 22312

Lloyd B.

Job Details: 11/23/2022

"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Middletown, DE 19709

Frederick R.

Job Details: 11/23/2022

CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Shepherdstown, WV

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Warrenton, VA 20187

Daniel J.

Job Details: 11/23/2022

dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Suffolk, VA 23435

Anthony D.

Job Details: 11/23/2022

replaced ignitors spark module and harness tested unit is working as esigned

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Lincolnia, VA 22312

Lloyd B.

Job Details: 11/23/2022

"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Olney, MD 20832

Julian H.

Job Details: 11/23/2022

Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chester Gap, VA 22623

Daniel J.

Job Details: 11/23/2022

"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Harrisburg, PA 17104

Fred G.

Job Details: 11/23/2022

"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Greenbelt, MD 20770

David J.

Job Details: 11/23/2022

"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Arlington, VA 22201

Jason A.

Job Details: 11/23/2022

CX complaint FRIDGE not cooling. Previous tech found UV dye at drier couplers. Install new drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.95A & good frost pattern > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRT148FZDM04

Near Suffolk, VA 23435

Anthony D.

Job Details: 11/23/2022

"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Emmanuel R.

Job Details: 11/23/2022

"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 11/23/2022

"cx complaint unit leaking, checked unit found no codes, bellow torn in several places, replaced bellow, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW7

Near Portsmouth, VA 23703

Anthony D.

Job Details: 11/23/2022

cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ05

Near Lewes, DE 19958

Michael E.

Job Details: 11/23/2022

"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hanover, PA 17331

Sal R.

Job Details: 11/23/2022

"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Chesterfield, VA 23832

Chris B.

Job Details: 11/23/2022

cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/23/2022

"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bowie, MD 20720

David J.

Job Details: 11/23/2022

F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS02

Near Lititz, PA 17543

Justin L.

Job Details: 11/23/2022

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Maurertown, VA 22644

Ezra M.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Hedgesville, WV 25427

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Andrew S.

Job Details: 11/23/2022

Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 11/23/2022

cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Portsmouth, VA 23701

Anthony D.

Job Details: 11/23/2022

replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ

Near Stephens City, VA 22655

Ezra M.

Job Details: 11/23/2022

"installed cap diode and transformer, tested unit, heating properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stevensville, MD 21666

Andrew H.

Job Details: 11/23/2022

"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"

We serviced a

MAYTAG DRYER

Model MED5630HC

Near Chesterfield, VA 23832

Joseph D.

Job Details: 11/23/2022

unable to access unit; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Warrenton, VA 20186

Daniel J.

Job Details: 11/23/2022

installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

We serviced a

MAYTAG REFRIGERATOR

Model KFCS22EVBL5

Near Lititz, PA 17543

Justin L.

Job Details: 11/23/2022

As per previous visit was able to access unit and replace parts. Heated gasket to fit and harvested and filled icemaker unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXY03

Near ,

Andrew W.

Job Details: 11/23/2022

"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Silver Spring, MD 20910

Dustin F.

Job Details: 11/23/2022

"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Scottsville, VA 24590

Eric F.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Norfolk, VA 23513

Anthony D.

Job Details: 11/23/2022

cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Virginia Beach, VA 23452

Justin W.

Job Details: 11/23/2022

arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.

We serviced a

WHIRLPOOL OVEN

Model Kode500ess05

Near Davidsonville, MD 21035

Alexander D.

Job Details: 11/23/2022

"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, DC 20008

Mitchell H.

Job Details: 11/23/2022

cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Vienna, VA 22180

Carl R.

Job Details: 11/23/2022

"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"

We serviced a

WHIRLPOOL OVEN

Model Kode500ess05

Near Davidsonville, MD 21035

Alexander D.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Lititz, PA 17543

Justin L.

Job Details: 11/23/2022

Cx complaint unit not cooling properly was able to access unit and found signs of defrost failure. Was able to use steamer to clear ice and found loose connection at harness. Secured connection and verified operation of heating element. Unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near New Freedom, PA 17349

Bernard M.

Job Details: 11/23/2022

"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Glen Allen, VA 23060

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Olney, MD 20832

Julian H.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Bethesda, MD

Mitchell H.

Job Details: 11/23/2022

cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Reston, VA 20191

Richard B.

Job Details: 11/23/2022

"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Virginia Beach, VA 23452

Justin W.

Job Details: 11/23/2022

arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bel Air, MD 21015

Neil H.

Job Details: 11/23/2022

CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120EBS08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/23/2022

Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Crofton, MD 21114

Alexander D.

Job Details: 11/23/2022

"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Ephrata, PA 17522

Justin L.

Job Details: 11/23/2022

As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 11/23/2022

cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 11/23/2022

"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ05

Near Lewes, DE 19958

Michael E.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Alexandria, VA 22315

Christian C.

Job Details: 11/23/2022

Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 11/23/2022

"installed parts, unit cks ok.."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Washington, DC 20017

Samuel R.

Job Details: 11/23/2022

replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ1

Near Monkton, MD 21111

Bernard M.

Job Details: 11/23/2022

"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bel Air, MD 21015

Neil H.

Job Details: 11/23/2022

CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Aldie, VA 20105

Richard B.

Job Details: 11/23/2022

"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Manassas, VA 20112

Robert W.

Job Details: 11/23/2022

Replaced console and tested unit is workin gproperly.

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