We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJB00
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/23/2022
"fc not freezing. unit is in customers garage, which is not temp controlled. used thermocouple, verified rc at 29 degrees, fc at 28. advised cust that with temps in rc satisfied, unit does not cool"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, VA 22902
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, MD 20833
Ricardo S.
Job Details: 11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dover, DE 19901
Andrew W.
Job Details: 11/23/2022
Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Arm, MD 21057
Eric W.
Job Details: 11/23/2022
w11381654 cx complant of unit not draing inspected all componests working when cancling unit it will drain but not after cycle installed new control and letting unit run so cx can see if unit drains after cycle
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details: 11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint cold water constantly filling. checked unit, come to find defective solenoid in cold valve, replaced valve, calibrated and tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, MD 21797
Brian R.
Job Details: 11/23/2022
came out and replaced parts. stator bolts not ordered so had to bust off old Rotor from old drum. put Rotor on and her grinding and sandy sound. took cover off to see 3 magnets cracked and broke. will reorder part and office will try to rush them back on if they can. went over everything with cx.; ordrng 1 WPW10544980 (Rotor Re Order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details: 11/23/2022
"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, DE 19706
Frederick R.
Job Details: 11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, VA 23836
Chris B.
Job Details: 11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/23/2022
customer stated that the unit wasnt making ice.. the fzr section shows between 0 and -10. the ice bin is half full and the unit has recently made ice.. the unit is making ice slowly.. unit needs the icemaker; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL DRYER
Model LER6634DQ0
Near Dover, PA 17315
Sal R.
Job Details: 11/23/2022
CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Darnestown, MD 20874
Julian H.
Job Details: 11/23/2022
CX complaint about a broken part on microwave found a broken spring rod from interlock asm turned circuit breaker off since interior light is always on left it that way need part CX PIF; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 11/23/2022
"Replaced back ignitor and bake burner, tested unit multiple times and everytime it started on the first or second click. preheated to 350 degrees as well. Unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Saint Charles, MD 20603
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23455
Justin W.
Job Details: 11/23/2022
"cx complaint no water or ice and unit randomly shuts off until unplugged. checked unit to find temperatures upon arrival at 32 rc and -1 fc. raised temperature in rc to 38 from 34. checked unit to find line to ice maker frozen thawed line. attempted to dispatch water to find reservoir is frozen as i was thawing found pin hole in reservoir. ordering reservoir, found waterline from valve to hinge leaking above ice maker. ordering parts needed for repairs. found intermittent issues with controls taking out cooling and having to be reset. ordering iso valve as precaution. rai; ordrng 1 W11577100 (ui) and 1 WPW10624574 (power board) and 1 WPW10675033 (control) and 1 W10804160 (led power board) and 1 W11482382 (reservoir) and 1 8567668 (wire tie) and 1 W11579166 (waterline valve to hinge) and 1 W11482025 (valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Olney, MD 20832
Julian H.
Job Details: 11/23/2022
CX complaint about unit giving a loud sound and jumping from place inspected & found no errors but a loud noise coming from gearcase & motor also has a weak suspension since this is a gearcase replacement tested washplate & found it stuck not coming out will need to break it & have replacement in hand MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10902814 (washplate) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
David J.
Job Details: 11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details: 11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Alexandria, VA 22307
Christian C.
Job Details: 11/23/2022
Inspected kick plate no dents. Installed kick plate. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/23/2022
"customer stated that the unit was spinning out of balance.. fnd no stored error codes, verified that the shocks were good and verified no mechanical issues.. ran a test cycle with towls and the unit ran with no issues... unit cks ok.."
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details: 11/23/2022
"Replaced valve, i ran diagnostic test mode, and unit works fine"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/23/2022
"cx complaint unit will not spin, checked unit and found greenlight on control solid green tryed to test unit and unit is DOA , will not allow unit to go into test mode control has proper 120 vac to it . Drain pump ohmed out good at 20 ohms , found run capacitor has oil all over it and motor grinding when spinning freely . ordering all parts for proper repair to unit . p; ordrng 1 W11170317 (control) and 1 W10890624 (motor) and 1 W11428524 (Run Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Delaware City, DE 19706
Frederick R.
Job Details: 11/23/2022
"CX complaint is both sections no cool. Inspected unit and found evap cover frozen over with ice. Pulled cover and defrosted evap Found brown wire to heater not seated in connector at all. Pushed pin into connector until it clicked, Plugged back into heater and then tested defrost in test 13 and it worked. Unit is now working properly. Informed CX 24-36 for unit to get to temps. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, MD 20852
Israel R.
Job Details: 11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
arrived to help AS found badly crack outter tub again AS is entering notes and piccs for info and next step.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Herndon, VA 20171
Richard B.
Job Details: 11/23/2022
"VCCX complant, Takes several cycles to dry. Inspected unit and found dryer vent clear, Found heater measures good as well as Tco and thermal fuse. Found dryer setting on low heat and energy preferd, Advised CX to use high heat and timed dry settings for reduced dry times.RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details: 11/23/2022
REPLACED THE CONTROL CX SAID UNIT HAS BEEN WORKING SO REPLACED THE CONTROL ONLY.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx complaint unit is not powering on.inspected unit and could cofirm cx complaint.tested unit and unit is getting 120.found therminal block and main harness to be bad.will need a new harness and block. W11573809 0 tribles W11330869 1 tribles; ordrng 1 W11330869 (harness) and 1 W11573809 (therminal block)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/23/2022
"Arrived on site and spoke with Kelsey at the Main Office, was advised the the door had been installed by the maintenace staff...unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Westminster, MD 21157
Brian R.
Job Details: 11/23/2022
cx complaint is unit made a pop during a self cleaning and shut down and lower door stays locked and upper can open. unit is O-O-W and they know. tested and checked unit. pulled un it to find thermal fuse blown. shut unit down. maybe why lower door lock froze locked. will order new fuse and door lock just in case for return and if needed will charge cx. just want the part just in case to save a trip. cx knows and understands as well if part is needed he will pay on return. office will schedule when parts are in.; ordrng 1 WPW10545291 (Thermal Fuse 25.45) and 1 W10883049 (Door Lock)
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 11/23/2022
"Replaced back ignitor and bake burner, tested unit multiple times and everytime it started on the first or second click. preheated to 350 degrees as well. Unit is now working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Vienna, VA 22181
Carl R.
Job Details: 11/23/2022
"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Dustin F.
Job Details: 11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
i was able to access unit and replace the capacitor as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Lexington Park, MD 20653
Shawn D.
Job Details: 11/23/2022
replaced motor thermister and control then tested and unit hats and runs. told cx to get vent checked incase issue. unit is good
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details: 11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Cx complaint of unit not making ice. Did confirm icemaker will not cycle. Motor has failed. Ordering icemaker.; ordrng 1 W11596827 (Icemaker)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, VA 22974
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Fort Washington, MD 20744
Robert A.
Job Details: 11/23/2022
I installed the blower fan motor and found the convection fan blade nut was loose. I tightened the convection fan nut and tested the unit for the cx. The unit is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, PA 17113
Fred G.
Job Details: 11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Street, MD 21154
Bernard M.
Job Details: 11/23/2022
"Replaced bothm parts per previous tech, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lexington Park, MD 20653
Shawn D.
Job Details: 11/23/2022
cx complaint fridge not holding temps freezer has ice build up. inspected unit and confirmed both issues found fridge 56 freezer -10 duct to fridge is blocked with icedue to the cabinet seperating at the bottom snapped pics. called tecline spoke to rich sent him pics and cabinet is to bad to seal and cant be fixed.
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, VA 23224
Jonathon C.
Job Details: 11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, MD 21050
Bernard M.
Job Details: 11/23/2022
"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/23/2022
"customer stated that the unit was spinning out of balance.. fnd no stored error codes, verified that the shocks were good and verified no mechanical issues.. ran a test cycle with towls and the unit ran with no issues... unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gainesville, VA 20155
Daniel J.
Job Details: 11/23/2022
customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dagsboro, DE 19939
Michael E.
Job Details: 11/23/2022
Replaced inlet valve and drain reed valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 11/23/2022
"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Sal R.
Job Details: 11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bear, DE 19701
Frederick R.
Job Details: 11/23/2022
CX complaint is dryer not heating. Inspected/tested and verified complaint. Found Op thermostat OL. Replaced from pre-id. Retested and the dryer is now heating and working properly. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Justin W.
Job Details: 11/23/2022
replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit cx states does not leak everytime only sometimes not alot small puddles inspected found rear higher then the front leveled out unit and tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, MD 21791
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Saint Charles, MD 20603
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/23/2022
"the units fzr door still not sealing, but only in the very center.. resealed with heat, unit cks ok.. will need to call tech line if issue comes back"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details: 11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/23/2022
"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 11/23/2022
"I was able to access and replace both parts. I then powered the unit back on and found that the control panel and a relay in the control clicked and blinked. I called WP tech line and was able to rule out the run motor, the drain pump, and DC circuts. Per WP Tech Line I am ordering 1 main wire Harness (W11344507). I have set a retun date for 12/1. please see SR #7735122651.; ordrng 1 LOOK (LOOK)"
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Vienna, VA 22180
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, MD 20708
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details: 11/23/2022
REPLACED THE CONTROL CX SAID UNIT HAS BEEN WORKING SO REPLACED THE CONTROL ONLY.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)