We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx concern was an opening in the top of the FC door. i saw what she was talking about. the door has an opening that the top hinge goes into on each side. the side that doesnt have the hinge is just an open area. nothing is missing from the unit. its normal. i showed cx the parts diagram that doesnt show any cover for that area. cx is happy. she now knows nothing is missing from unit. unit is workign as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/23/2022
Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Hopewell, VA 23860
Chris B.
Job Details: 11/23/2022
cx comp unit will not start insp unit conf cx comp got unit to make sound but will not start or light up unit will need UI ordering UI W11314472; ordrng 1 W11314472 (ui)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Fort Washington, MD 20744
Robert A.
Job Details: 11/23/2022
I installed the blower fan motor and found the convection fan blade nut was loose. I tightened the convection fan nut and tested the unit for the cx. The unit is now working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Millville, DE 19970
Michael E.
Job Details: 11/23/2022
"CX complaint: IM is making a very loud sound. This sound went on for 2 weeks and stopped yesterday. Tested and verified complaint. CX played a recording for me. What it sounds like is whistling. I believe this was a water line whistling as water was running through it. I could not duplicate. I did slight;ly turn the valve to alter the water flow slightly. If it is whistling, that would likely solve problem. If sound returns, we may need to replace a pump and water line in the unit. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Robert W.
Job Details: 11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details: 11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Justin W.
Job Details: 11/23/2022
replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details: 11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
MAYTAG REFRIGERATOR
Model KFCS22EVBL5
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Heated gasket to fit and harvested and filled icemaker unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hume, VA 22639
Daniel J.
Job Details: 11/23/2022
went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, MD 20721
David J.
Job Details: 11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"Installed new fc evap, flushed w/ nitrogen and vac unit down, refilled .. allow12-24hrs too cool .. JOB COMPLETE"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details: 11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Sinking Spring, PA 19608
Justin L.
Job Details: 11/23/2022
Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, VA 23487
Zachery R.
Job Details: 11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"cx complaint unit leaking, checked unit found no codes, bellow torn in several places, replaced bellow, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details: 11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
Cx complaint unit not cooling properly was able to access unit and found signs of defrost failure. Was able to use steamer to clear ice and found loose connection at harness. Secured connection and verified operation of heating element. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ
Near Richmond, VA 23225
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/23/2022
"cx complaint lid not functioning - check unit found f5e4 lid lock code, lid cracked at hinge causing lid not to close properly and lock replaced lid, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, VA 22936
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/23/2022
"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Ephrata, PA 17522
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Glen Allen, VA 23060
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
David J.
Job Details: 11/23/2022
CX complain unit would not drain. After previous tech visit he found that control need to be replaced power down unit and removed top panel removed all control board and replace with new control board reinstalled everything and run diagnostic cycle unit completed diagnostic cycle and drain properly know Errors were present after diagnostic cycle. Unit is not working as intended. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Crozet, VA 22932
Kyle A.
Job Details: 11/23/2022
Cx complaint of a broken strike. Replaced strike and unit is now as designed.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details: 11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, MD 21797
Brian R.
Job Details: 11/23/2022
came out and replaced parts. stator bolts not ordered so had to bust off old Rotor from old drum. put Rotor on and her grinding and sandy sound. took cover off to see 3 magnets cracked and broke. will reorder part and office will try to rush them back on if they can. went over everything with cx.; ordrng 1 WPW10544980 (Rotor Re Order)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Virginia Beach, VA 23454
Justin W.
Job Details: 11/23/2022
replaced control in rc. thawed evap. shop vac the water from drip tray in back of unit. reassembled unit after thawing evap. tested unit has good frost pattern and heater is working. unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details: 11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23294
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Prince George, VA 23875
Joseph D.
Job Details: 11/23/2022
"replaced mag and transformer, unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
MAYTAG RANGE
Model MGT8775XS03
Near Clinton, MD 20735
Robert A.
Job Details: 11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/23/2022
"teted unit found unit number going away and coming back, unit has failed diode and mag, ordered new trans and cap as well; ordrng 1 W11044727 (cntrl-elec) and 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/23/2022
"teted unit found unit number going away and coming back, unit has failed diode and mag, ordered new trans and cap as well; ordrng 1 W11044727 (cntrl-elec) and 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of no lights. Installed new freezer led and there are now lights. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Richmond, VA 23235
Joseph D.
Job Details: 11/23/2022
"replaced failed brackets and sliders, sealed gaps, unit working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manheim, PA 17545
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit not heating , inspected unit, i ran diagnostic test mode, the mag not working at all. interlock switches cks ok. transformer receives 120vac, switches cks ok. unit need diode and magnatron.. order parts; ordrng 1 W11256462 (diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashburn, VA 20148
Richard B.
Job Details: 11/23/2022
"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details: 11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23607
Carl A.
Job Details: 11/23/2022
"cx complaint of unit not draining checked unit to find wire harness to drain pump damaged did a temp repair so cx could use unit ordering wire harness for repairs; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed new Tub and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ
Near Richmond, VA 23220
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23607
Carl A.
Job Details: 11/23/2022
"cx complaint of unit not draining checked unit to find wire harness to drain pump damaged did a temp repair so cx could use unit ordering wire harness for repairs; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, MD 20706
David J.
Job Details: 11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/23/2022
customer stated that the unit wasnt making ice.. the fzr section shows between 0 and -10. the ice bin is half full and the unit has recently made ice.. the unit is making ice slowly.. unit needs the icemaker; ordrng 1 WPW10300022 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/23/2022
spoke with customer unit has been working since last service call and no issuses replaced control and console tested no leaks no errors
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, VA 23836
Chris B.
Job Details: 11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Accokeek, MD 20607
Robert A.
Job Details: 11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Richmond, VA 23225
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Valley Lee, MD 20692
Shawn D.
Job Details: 11/23/2022
arrived upper uice maker started making ice was litttle over half full snapped pic but temps are still off he said. inspected temps and freezer is at 12 fridge 37. hooked low side up to compressor and 14 inch vacume. called AH and was told i need thr new scale and told me how to fill unit. filled unit to correct pressure and dryer is noice and warm condenser is good and hot but then return line stated icing over so let some freon out till that didnt happen. let unit run for 20 minuts 6 on the low side and that should be good and still good heat transfer on dryer system now seems good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 11/23/2022
"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23455
Justin W.
Job Details: 11/23/2022
"cx complaint no water or ice and unit randomly shuts off until unplugged. checked unit to find temperatures upon arrival at 32 rc and -1 fc. raised temperature in rc to 38 from 34. checked unit to find line to ice maker frozen thawed line. attempted to dispatch water to find reservoir is frozen as i was thawing found pin hole in reservoir. ordering reservoir, found waterline from valve to hinge leaking above ice maker. ordering parts needed for repairs. found intermittent issues with controls taking out cooling and having to be reset. ordering iso valve as precaution. rai; ordrng 1 W11577100 (ui) and 1 WPW10624574 (power board) and 1 WPW10675033 (control) and 1 W10804160 (led power board) and 1 W11482382 (reservoir) and 1 8567668 (wire tie) and 1 W11579166 (waterline valve to hinge) and 1 W11482025 (valve)"
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Chester, VA 23831
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx concern was an opening in the top of the FC door. i saw what she was talking about. the door has an opening that the top hinge goes into on each side. the side that doesnt have the hinge is just an open area. nothing is missing from the unit. its normal. i showed cx the parts diagram that doesnt show any cover for that area. cx is happy. she now knows nothing is missing from unit. unit is workign as designed.
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details: 11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details: 11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, VA 20170
Richard B.
Job Details: 11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details: 11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, MD 20878
Julian H.
Job Details: 11/23/2022
GOT HERE all screws are rusted need to be drilled out in order to replace valve removing top also orifice holder need to be order as well CX PIF for all extra parts; ordrng 2 74007735 (burner asy rr & lr)s and 1 74007736 (burner asy lf) and 1 74007734 (burner asy rf) and 1 74009553 (holder-orf rf) and 1 WP7527P003-60 (holder-orf rr) and 1 WP7527P002-60 (holder-orf lr) and 1 WP7527P031-60 (holder-orf lf) and 8 WP3368921 (screw-torx)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS00
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit ois now fully functional
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Charlottesville, VA 22903
Eric F.
Job Details: 11/23/2022
"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
JENN-AIR OVEN
Model JJW3830WP00
Near Rohrerstown, PA 17603
Justin L.
Job Details: 11/23/2022
Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.