We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/17/2022
"Arrived on site, advised cx of the $120.00 service call fee, per cx stated that he has an extended warranty with Lowe's. Advised cx to contact Lowe's for a warranty dispatch, cx agreed.; O-emld tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21158
Brian R.
Job Details: 06/17/2022
replaced heater and now unit checks and good to go. job complete.
We serviced a
N/A N/A
Model ABB1921DEQ
Near Manheim, PA 17545
Bernard M.
Job Details: 06/17/2022
"Cx complaint unit has condensation.build in RC section. Inspected unit and found the bottom portion of gasket isn't sealing all the way. Also found the FC gasket isn't sealing at the top. There's ice build up at the top of FC. Ordering gaskets, once approved contact cx to reschedule; ordrng 1 W10733695 (RC door gasket) and 1 WPW10574368 (FC door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Wilmington, DE 19802
Taylor F.
Job Details: 06/17/2022
Cx coomplaint is unit not making ice. Tested inspected and verifed complaint. Found the iced maker to be defective. Replaced IM from pre id. tested unit and unit is now working as designed. Job is complete. Cx paid in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Middletown, MD 21769
Brian R.
Job Details: 06/17/2022
cx complaint is unit would just beep and wouldnt start and kept flashing F6E1. tested and checked unit to find bad UI. replaced part and tested unit. unit checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Dustin F.
Job Details: 06/17/2022
"CX complaint: upper rail broke6/17/2022- Went to install part ( was in 2 pieces) after mounting the new housing to the unit, found the reason they were seperated was the clip to hold the rail in place on the rail was broken. left rail housing intact to prevent leaking, the old housing holes were stripped. ordered new upper rail assembly. cx has already paid in full prior.; ordrng 1 W11259786 (upper right rail assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Monrovia, MD 21770
Ricky E.
Job Details: 06/17/2022
"ck fnd icemaker set to the off position... also the units ff door was hard to open.. reset the seal and raised the front of the unit, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Princess Anne, MD 21853
Jonathon C.
Job Details: 06/17/2022
"cx complaitn, unit not draining. tested unit, verified complaint. found lid locked with wawer in the tub on arrival. found drain pump and harness defective causing pump to have no power. ordering lower harness and drain pump.; ordrng 1 W11399437 (drain pump) and 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Hanover, PA 17331
Marc M.
Job Details: 06/17/2022
cx complaint unit not advancing timer. inspected unit and found in no settings will the timer advance rotation due to failed timer motor. replaced timer with pre id parts and tested unit. unit ow checks good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cambridge, MD 21613
Jonathon C.
Job Details: 06/17/2022
"cx complaint, unit leaking. managed to find the leak this visit but was unable to verify source/cause. called techline, they suggested i replace the gasket from pre id just to eliminate one option. test ran unit, leak seemed to be fixed but cx is going to call back if the issue persists. if cx does call back, id like a psuedo to call techline before the visit. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 06/17/2022
"cx complaint of unit leaking water ,checkedu nit to find that the rear of tub seam had failed causeing water to leak out and down the seam ordering parts needed for repairs; ordrng 1 W11409866 (Tub Assembly (includes Gasket)) and 1 W11416362 (PUMP MOTOR) and 1 W11416460 (Vent Assembly (also Order Gasket))"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Easton, MD 21601
Jonathon C.
Job Details: 06/17/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump unable to run. tested power from control, only getting ghost voltage to sump (1.2vac) ordering control and returning with sump just in case.; ordrng 1 W11225084 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Reisterstown, MD 21136
Keith H.
Job Details: 06/17/2022
repalced led in top of unit and all lights working
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details: 06/17/2022
"Upon arrival verified oil leaking from gearcase. Replaced gearcase, pulley, actuator, drive pulley and belt per prior diagnosis. Calibrated unit after repair and tested unit and it is working as designed. Job is complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Winchester, VA 22603
Danny R.
Job Details: 06/17/2022
unit has a drum coming a part and catching clothes also enamal is coming off ordering drum; ordrng 1 W10508188 (drum)
We serviced a
KITCHENAID RANGE
Model KOSE500ESS02
Near Fairfax, VA 22030
Christian C.
Job Details: 06/17/2022
Installed parts. Tested unit at bake for 350. Temp on multimeter and ui are correct.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Winchester, VA 22601
Danny R.
Job Details: 06/17/2022
found loose harness at ui reinstalled harness now runs and checksok
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Newport News, VA 23606
Lucas R.
Job Details: 06/17/2022
"cx complaint unit not spinning, checked unit found f7-1, and f7e5 motor codes, unit not spinning or agitating, motor windings ans shifter motor ohmed good from control, found washplate no longer seating to hub, unable to remove wasplate, also found oil from gearcase quoted cx parts, shipping, labor, cx declined repair at this time."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM05
Near Frederick, MD 21703
Brian R.
Job Details: 06/17/2022
cx complaint is unit drips in the back at times and makes a sound. checked unit and advised this is a normal issue as unit is going into defrost and water hits heater at times and unit is running proper. checked over unit. temps in range and unit checks. no drips seen at time of service as well as after multiple cups of water. cx will pay 120 service for today. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Samuel R.
Job Details: 06/17/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complint.found starter relay to work properly and evap fan.touched compressor and was very hot.called ss tech MH and advised to order compressor and evap.unit will need seal system W11370574 special order W11504415 special order W11578004 special order W11504419 special order W11504449 special order; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11578004 (evap) and 1 W11504419 (lock ring) and 1 W11504449 (lock ring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/17/2022
"Cx complaint, not cooling-freezing properly, freezer evaporator frosted up, verified defrost control failure. Removed the ice with a steamer, installed pre-i'd parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS
Near Washington, DC 20018
Samuel R.
Job Details: 06/17/2022
cx complaint unit is not cooling in freezer section.inspected unit and found freezer to stop cooling at times do to evap freezing over.found open bi metal causimg unit no to defrost.also advised cx to call whirlpool to update entitlemnts so we can move along with repair.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Harrisburg, PA 17104
Justin L.
Job Details: 06/17/2022
Cx complaint middle spray arm falling off. Was able to access unit and found that the manifold holding the spray arm was seperating causing the issue. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Selbyville, DE 19975
Michael E.
Job Details: 06/17/2022
CX complaint: ice staying in chute and melting. Tested and verified complaint. I replaced IM and went over how to easily clear the chute by opening door and dispensing ice into a cup. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Glenwood, MD 21738
Justin S.
Job Details: 06/17/2022
cx says the unit is leaking and had another company out and siad the compressor was bad. water was off to the unit when i arrived. turned the water on and it is flowing out of the unit. found the valve is leaking. replaced the valve and ran the unit through diagnostics. the unit is filling draining and coooling below 4.5f then warming back up the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Chester, VA 23831
Chris B.
Job Details: 06/17/2022
cx complaint unit will not cool in fc or make is inspected unit confirmed cx complaint found ice ball in top right corner of evap unit needs sealed system compressor and evap and dryer s code : S71233 service pointer : W10666205E; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evap)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ0
Near Lanham, MD 20706
Alexander D.
Job Details: 06/17/2022
"cx complaint unit doesnt seem to be heating properly, uneven browning and broil element not glowing like the bake element. cx said she was looking for the broil to glow when using bake like her last oven did. advised cx unit doesnt use broil element in bake setting after its done preheating, only uses bake element cx understands. tested broil and element is heating and glowing. preheated unit to 400 with thermocouple on center rack. meter matched display the whole time it was preheating and stayed within 15* of 400 after preheating. everything checking good. advised cx unit is operating as designed which is different than her last oven and she may need to play with rack positioning and bakeware materials to get results shes looking for, cx understands."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/17/2022
"came out to replace the control. disassembled the unit as needed. repalced the control and tested the unit. all burners and oven is working. unit is running as designed until the door is openeed. then the control acts up again. therefore, the unit has a short in the switch or harness. bipassed the switched and it still happened. ordering all parts needed to resolve the issue.; ordrng 1 WPW10107820 (oven door lock) and 1 W11370462 (door switch with rod) and 1 WP9757262 (door switch) and 1 W11452636 (main harness) and 1 W11396691 (harness wire) and 1 W11524029 (light assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Hood, VA 22723
Eric F.
Job Details: 06/17/2022
"Installed heater, tested unit, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/17/2022
"cx complaint the unit is not cooing. came out to complete sealed system repair on the unit. disassembled as needed and replaced the failed parts. put the unit back together and vacuumed the system. then added R134a. checked pressures were good. low side hovereing around 0 to 5. unit is running as designed,."
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JS0
Near Madison, VA 22727
Eric F.
Job Details: 06/17/2022
"Confirmed cx complaint unit not heating in oven. Cx states unit has never worked properly. Found bake element inline power unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lewes, DE 19958
Andrew W.
Job Details: 06/17/2022
"Cx complaint is unit shaking and making noise. Inspected and verified compalint. Replaced gearcase per prior diagnosis. calibrated unit and checked for error codes. no error codes present. also informed cx on securing stand pipe and drain pipe to the wall so it doesn't lean onto the unit to reduce the sound during vibration from wash cycles. unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Mineral, VA 23117
Eric F.
Job Details: 06/17/2022
"CX thought he had warranty, instructed cx to have warranty info properly disptached."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Middletown, DE 19709
Taylor F.
Job Details: 06/17/2022
"Cx complaint is unit not igniting properly. Tested inspected and verifed complaint. Replaced spark module, control, and regulator per previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL RANGE
Model KCGD500GSS00
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/17/2022
CX Complaint is the unit isnt ignitor the RF burner. Inspected unit and found the RF burner not igniting no spark pulled cooktop and reseatted all connection and tested unit unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Monkton, MD 21111
Neil H.
Job Details: 06/17/2022
replaced the sump motor unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Monrovia, MD 21770
Brian R.
Job Details: 06/17/2022
replaced all parts and took rack in and out. advised cx to let new parts break in and see how it does. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Selbyville, DE 19975
Michael E.
Job Details: 06/17/2022
"CX complaint: no water dispense but is making ice. Tested RC temps and they were a little low reading temps at 33-37 so i raised 2 degrees at interface. Reseviore was not frozen. I could hear valve activate but no water flow. I replaced dual valve, tested unit and it is now working properly. Job is complete"
We serviced a
JENNAIR REFRIGERATOR
Model JS42SSDUDE01
Near New Market, MD 21774
Brian R.
Job Details: 06/17/2022
replaced all lights. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Herndon, VA 20171
Richard B.
Job Details: 06/17/2022
"CX complant. Handle scratched and also door scratched, Inspected unit and found left door scratched on the side as well as the left door handle . CX advised to inspect door and call for service, RB; ordrng 1 W11123099 (handle) and 1 W11525214 (door stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/17/2022
"Installed parts to complete the repair, set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed.; ordrng 1 W10316760 (Thermistor), used 1 W10316760 (Thermistor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 06/17/2022
"CX Got notified about a possibal issue, Inspected unit and found heater needs replacing due to possibal grommett failure . Replaced heater with new heater and tested unit. Dishwasher working as designed, Job completed, No leaks, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Shrewsbury, PA 17361
Sal R.
Job Details: 06/17/2022
I was able to access and replace the water feed tub. I then tsted unit and unit test good. I collected $120.14 cash for labor charges .
We serviced a
JENN-AIR OVEN
Model JGRP430HM01
Near Fairfax, VA 22031
Jason A.
Job Details: 06/17/2022
CX complaint RANGE cannot connect to wifi. CX called JA cloud already. Unplug unit & replaced wifi antenna & module. Removed old SAID label & attach new one that came with wifi. CX tried to connect but not able to after 3 tries. Unplug unit & tried again > JJ; ordrng 1 W11317791 (wifi harness OOS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Park, PA 17352
Sal R.
Job Details: 06/17/2022
CX complaint is that the tuni is leaking waterf. form the dispenser. I am ordering 1 valve (WPW10179146). I have set a retutn date for 6/28; ordrng 1 WPW10179146 (valve 100 @ tribs)
We serviced a
KITCHENAID RANGE
Model KFEG500ESS4
Near Falls Church, VA 22042
Emmanuel R.
Job Details: 06/17/2022
"Installed glass door, unit is now working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/17/2022
"Cx complaint, moisture collecting on the center mullion, tested all circuits, no vac from the control to the mullion heater. Installed pre-i'd UI-PANEL kit, verified vac voltage, ran factory diagnostic test to verify unit operation...working as designed."
We serviced a
MAYTAG DRYER
Model MEDC300XW1
Near Sparrows Point, MD 21219
Milton J.
Job Details: 06/17/2022
CX complaint unit not coming on. 240vac being supplied. Thermal Fuse good. Door Switch good. PTS Switch has 120vac. Voltage not supplied to the motor. Unit needs new Timer. CX paid 120.00 for diagnosis but is going to pass on repair and purchase a new unit instead. -MJrob; ordrng 1 WP8566184 (Timer)
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Fulton, MD 20759
Robert L.
Job Details: 06/17/2022
"cx complaint larger load kept going to 45 minutes with 0:01 on display, found f0e2(suds) stored, cx had alreaady reset power and ran clean cycle prior to arrival, ran diagnostics, all ops tested ok, possible due to button sensetivity and tight quarters, 16 hr button may have been activated and hard reset corrected, cx to monitor soap and loading"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hampton, VA 23666
Jason T.
Job Details: 06/17/2022
"Cx complaint, noises when washing-high speed spin, no error codes found, tested all circuits and verified motor slipping during manual agitation test. Installed pre-i'd drive motor, ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rosedale, MD 21237
Milton J.
Job Details: 06/17/2022
Complaint RF burner is slow to ignite. Installed new Burner Head and Burner Cap as previously ordered. New Electrode came with the burner head. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Deale, MD 20751
Shawn D.
Job Details: 06/17/2022
"replaced switch harness then tested, all burners now light and work unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parkville, MD 21234
Neil H.
Job Details: 06/17/2022
replaced sump washmotor unit tested good now.
We serviced a
JENN-AIR OVEN
Model JJW3830DS01
Near McLean, VA 22101
Dustin F.
Job Details: 06/17/2022
"cx complaint Console out oven not working6/17/2022 - DF Replaced console on unit, inspected and tested. working as intended. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Ijamsville, MD 21754
Ricky E.
Job Details: 06/17/2022
"customer stated that a sound was coming from the fzr evap fan.. verified issue and fnd doors not sealing very well.. resealed the doors and removed ice from the fan, unit cks ok..."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Dundalk, MD 21222
Milton J.
Job Details: 06/17/2022
Cx complaint gasket keeps falling out. Installed new RC Door Fib as previously ordered. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bumpass, VA 23024
Eric F.
Job Details: 06/17/2022
"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Odenton, MD 21113
Alexander D.
Job Details: 06/17/2022
"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker mold upside down and icemaker turned off. turned icemaker on and heard motor but it didnt move. ran test 120 and it started at step 02, motor running but its not moving. then eventually skipped to 04 and went back to home position but went too far. never ended step 04 to give me error code. after exiting test mode, went back to upside down. inspected fill tube heater wires and theyre still good. ordering icemaker. quoted 406.29, cx paid 296.29 and will owe 110.00 labor on return. call cx to schedule return visit once we have eta on part; ordrng 1 W11557000 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Derwood, MD 20855
Ricky E.
Job Details: 06/17/2022
the compressor was open inside of the box.. the part shipped with no nitro pressure; ordrng 1 W10507884 (compressor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/17/2022
"fascia did not come with electronics, ordering encoder assembly.; ordrng 1 W11481116 (encoder assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Annapolis, MD 21409
Shawn D.
Job Details: 06/17/2022
cx complaint unit stopped mid cycle. inspectd unit and has water in tub like it died when draining. reset power control click but will not work. unplugged drain pump from control and still not working. replaced control and now unit comes on but will not drain. tilted unit back got connector off pump and unit started leaking water at drain pump. ohms out drain pump and is open. i then cleared all water to find the tub is cracked just from me tilting it back how. i called techline to document spoke to leon sr#7733911309 then called tradecare spoke with terry got auth M137IW0APL1 ordering parts to fix unit for return needs to be 2 count for tub replacement re ordering control incase and getting gearcase incase it stuck and have to bang it out.; ordrng 1 W11399437 (drain pump) and 1 W11219115 (tub) and 1 W11399433 (control incase) and 1 W10913953 (actuator) and 1 W11454734 (gearcase incase) and 1 W10721967 (clutch) and 1 2countjob (2 count job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/17/2022
"Went to do install. Cx recently had her floors redone, has trim blocking removal of fridge. Unable to remove fridge without damaging trim/cabinet. Instructed cx to have unit removed if she wants to proceed with work, explained that issue is common with this model and that parts might not improve the conditions in unit. Increased temps in freezer and instructed cx on the operation of the unit, Cx will call back if she wants to proceed with repair.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Bowie, MD 20721
Alexander D.
Job Details: 06/17/2022
"cx complaint water dispensing very slow. inspected unit and verified complaint. took filter out and water started dispensing normally. cx said filter should only be about 2months old but doesnt remember if water was slow when he put it in. advised cx that since the neighborhood is still under contstruction, they may be working on water supply for neighborhood which can cause water to come out dirty for a little bit and clog up filter faster. cx said he has a new filter coming in tomorrow and will call back if issue persists after installing new filter. if cx calls back, send tech with filter housing(WPW10394053)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEM3
Near Cockeysville, MD 21030
Neil H.
Job Details: 06/17/2022
replaced the control and programmed unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/17/2022
Units arent asseable to properly diag; schdld next appmnt for 6/24 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/17/2022
"CX complaint: leaking from top, tested and verified complaint. I found inlet tube open at the elbow. Replaced inlet tube, tested unt and it is now working properly. CX paid for service, labor, S&H and part. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Fulton, MD 20759
Robert L.
Job Details: 06/17/2022
"cx said leaked again after last visit, ran normal for 10 minutes til drain twice and ran diagnostics twice, no leaks, found moisture and in front corners, found top rack when on lower setting doesnt lock in place and may be pressing on ther door, when on high locks into rear manifold, left towel coverage under so when drips come will be easier to loacte, cx to monitor,.... unfortunitly this unit not covered,under either rail service pointer"
We serviced a
MAYTAG REFRIGERATOR
Model WRX735SDHZ01
Near Newport News, VA 23606
Lucas R.
Job Details: 06/17/2022
"replaced compressor and drier, 1st drier held no pressure, replaced from VS, vacuumed for 20 min, vrrified -30' holding, charged, low pressure at 0 posi, advisd cx to allow 24 hours to resum normal operation, unit working as designed.; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (drier) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/17/2022
spoke with customer unit giving error codes f2 e1 and not drain all the way like before and when pressing start button blinks 2 asked for proof of purchase wasnt able to find called costco she was informed brought in Nov 2020 informed customer i would need to add a pic for proof of purchase even though it was head over the phone customer going to costco to uptain copy; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Dunn Loring, VA 22027
Dustin F.
Job Details: 06/17/2022
"CX reported Leaking.6/17/2022 - DF Ran Test Cycle, Could Not recreate or locate leak. Only thing i could find is spray arm may be starting to split.CX wants to try and recreate it, and call us if need be. Only charging CX Service fee. shell have 30 days and understands there may be another fee after."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Goochland, VA 23063
Eric F.
Job Details: 06/17/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 06/17/2022
"Replaced hose per previous tech, filled unit with water and pump activated, hit drain cycle and all water was removed. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/17/2022
Units arent asseable to proerly diag; schdld next appmnt for 6/24 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Washington, DC 20009
Ricardo S.
Job Details: 06/17/2022
the water line was disconnected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 06/17/2022
Cx Complaint is the unit is making noise. inspected unit and found condersor fan making some noise pulled and reseatted unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Adamstown, MD 21710
Ricardo S.
Job Details: 06/17/2022
"Replaced parts, unit tested and working ok.. no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Upper Marlboro, MD 20774
Alexander D.
Job Details: 06/17/2022
"cx complaint door not closing, bouncing open. inspected unit and verified complaint. found bottle in door obstructing door from closing. removed bottle and door now closing but has gap in top corner. adjusted level to close gap. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Farmville, VA 23901
Kyle A.
Job Details: 06/17/2022
Cx complaint of unit not completing cycle. Did confirm units owi was not properly seated in the connector. Reseated connector and unit is now as designed as designed.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WOS72EC0HS00
Near Bowie, MD 20716
Alexander D.
Job Details: 06/17/2022
"cx complaint unit pressing buttons on its own. unit will go back and forth between screens and will cancel cooking cycles on its own. unit is not connected to wifi, advised to connect unit to wifi and check for software updates through app. advised it sounds like buttons are getting stuck. only have f6e0 error stored. quoted 838.31 for replacing control panel. cx paid 120.00 service call with c/c and wants to try checking for software updates first and if that doesnt fix it then they will try calling cx service for courtesy coverage. advised cx service call is covered for 30days, cx understands. if cx calls back with out auth, they will owe 718.31; ordrng 1 W11428583 (control panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOD77EC0HS02
Near ,
Michael E.
Job Details: 06/17/2022
"CX complaint: Not keeping time. Tested and verified complaint. F6E0 error codes has been repeatedly coming up. I have replaced the control and console previously. Looking at error history, this code comes up a few times in same day and repaets every 2-5 days. This has to be when the time is getting out of sync and why its unobservable. Ordering signal harness W11177679 and tod jumper W11225371. On repair visit, it is important to replace both harnesses. Scheduled repair visit for 6/24 AM prefered; ordrng 1 W11177679 (harns-wire) and 1 W11225371 (harns-wire)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/17/2022
"Cx complaint is door not closing on the left side. Repalced the inner door, left and right hinge, and the both receivers. Unit still not closing on the left side. Called WPTL and scott had me switch the left and right hinges since only the right one is spring loaded. Switched hinges and issue is exactly the same. Called WPTL again and sent pictures to JR. Unit was deemed non repairable and put up for review. Closing the ticket at this time. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/17/2022
"1-W11536253 fc evap , 1-W10507884 compressor and 1-W10882923 IM IF CX CALL BACK . Cc unit not making ice , found the FC 11-18 degrees F.. the units compressor running hot at .9 amps .. the fc evap lines are iced up w/ weak frost pattern .. needs possible compressor or evap.. tap system and fill with Nitrogen to find possible leak.. qouted cx, paid svc call only .. pic of P/N and Qoute in SDquick pics"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9750WS4
Near Severna Park, MD 21146
Israel R.
Job Details: 06/17/2022
Went to replace the part and the unit will need more parts. COntrol and Harness. Thermal event and fuse. I found the board is shorting and melting harness. quoted for harness and she said is too much she is not going to fix it and she would like a refund for the parts and labor she already paid. The unti needs new control and harness. Refund 155.90 for parts labor shipiong and tax.; ordrng 1 WPW10285180 (cntrl-elec 152.29) and 1 WPW10413098 (harns-wire 160.71)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW08
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/17/2022
"W11552018 control (called office / parts and had it added to ticket ) Cc units hood lamp not coming on, bulb burnt out from control constantly sending 120vac .. unit needs control and bulb to repair unit .; ordrng 1 8206232A (bulb)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Justin L.
Job Details: 06/17/2022
cx complaint light function not working. with the assistance of BM was able to access unit and found that the bulb failed. replaced with preid and tested unit now operates as designed no further work needed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/17/2022
"CC squeeking during operation. Found bad idler, replaced idler and tested unit. unit is working as designed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Baltimore, MD 21209
Keith H.
Job Details: 06/17/2022
cx complaint is loud noise in unit inspected unit and found the rc evap heavily overfrosted will need to be defrosted 2 counted and order damper and come back with harness; ordrng 1 WPW10248595 (control)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/17/2022
"CC units LF burner not working properly.. cx states he uses match to ignite, will not ignite itself.. When it is lit w/ match the flame is really high on high and on simmer it will go out.. The lf burner seems to have not been converted correctly .. 035am and 118 0r 18am ( was hard to read) the other burners and broil work fine.. the bake ignites but flame is uneven .. Unit needs Lp conversion kit to correct issue for the LF burner and bake burner.. ( double check the regulator cap for proper direction if needed , all the others are working w/ good flame so doubtful. ) ordering lp conversion kit . Bake needs 56 and the LF needs 108am orfices; ordrng 1 W11436985 (lp conversion cooktop) and 1 W11087486 (lp conversion)"
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Washington, DC 20003
Samuel R.
Job Details: 06/17/2022
cx complaint long heat times.inspected unti and got error code f3e7 and f6e1.unit is heating properly just not moisture in unit.unit will need a new control and moisture sensor.will bring harness incase needed WP3387223 27 tribles W11038309 special order; ordrng 2 WP3387223 (sensor)s and 1 W11038309 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodbridge, VA 22193
Carl R.
Job Details: 06/17/2022
"Not Cooling - Freezer Section - Refrigerator. Turned off power. Removed door, and Removed rear panel and ice tray. Removed ice and evap wire harness. Installed new wire harness and rear panel and ice tray. Turned unit back on. Unit is working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/17/2022
customer have electrical work done unit nowing working noise from drain pump video sounded like glass tested wife said not always happening removed water from filter cap and drain pump replaced drain pump and ran diag noises are normal mo glass sound
We serviced a
JENNAIR BEVERAGE CENTER
Model JS48PPDUDE01
Near Woodbridge, VA 22192
Carl R.
Job Details: 06/17/2022
AIG WATER DISP BROKEN/FREEZER LEDS OUT/FRUITS AND VEGGIES ARE GOING BAD TOO QUICKLY AS WELL. Special Project s84638. Found 1 light out in refrigerator and 1 light out in freezer. Cx need to adjust temp in freezer and frige.. cx also need a cap for the water filter.; ordrng 12 W11484836 (Led lights)s and 1 W11238395 (Filter cap)
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Washington, DC 20003
Samuel R.
Job Details: 06/17/2022
correct part needeed WP3355806 100 tribles; ordrng 1 WP3355806 (lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Woodbridge, VA 22192
Carl R.
Job Details: 06/17/2022
Not Cooling - SP W11174997. Inspected unit and found the door gaskets on freezer and refrigerator door is not sealing properly. Gaskets is allowing cold air and warm air to mix causing bothe sections not to cool properly frost found forming in freezer side. Treated door gaskets with heat and instructed cx not to open both doors for 30min. If cx calls back. Further diag is needed. Unit working properly. No parts needed at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pylesville, MD 21132
Sal R.
Job Details: 06/17/2022
"CX complaint was that the unti was leaking. I found that the bushings on the orig element were completly gone. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Burke, VA 22015
Carl R.
Job Details: 06/17/2022
Cx not available. No one over the age of 18 was in the home. I spoke to cx by phone of her daughter. I was outside. Cx needs to reschedule. Cx was given the office number.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Rixeyville, VA 22737
Ezra M.
Job Details: 06/17/2022
"rc not cooling properly, water in bottom of rc leaking out front. found drain hole clogged by styrofoam from damaged evap cover, defrost thermistor also failed. replaced evap cover and cleaned out drain hole. verified drain tube clear."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Springfield, VA 22153
Carl R.
Job Details: 06/17/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed the dishwasher from underneath the kitchen counter and 2 screws. Removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Installed new heater element and plastic fasteners. Tested unit for leaks and no leaks found. Put unit back underneath counter. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Columbia, MD 21045
Robert L.
Job Details: 06/17/2022
"cx complaint not cooling, found 38 FC 58 Rc, fan and compressor, running, ball of ice top right of evap, sealed system leak, ordering compressor, evap and drier , parts and labor CBE, collected $120 visa cx paid in full, 3 count sealed system; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Carl R.
Job Details: 06/17/2022
"New Dishwasher leaked. Installer identified that the water pump failed causing water to leak . . Unit was disassembled when I entered the home. No power or water going to unit. Removed the unit from underneath the kitchen counter and changed the water pump. No signs of leaking from dishwasher, but signs of a water leaking from cx phone in basement and underneath dishwasher. Replaced water pump. Could not test unit."