Service History 90 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model GI0FSAXVY010

Near Ashburn, VA 20148

Demonte S.

Job Details: 10/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water / Ice. I then checked the Dispenser Paddle. Found that the clip to the Dispenser Paddle has snapped / broken . Which isn't allowing the clip to hit the Microw Switch. Unit will need the Dispenser Door / Chute = Wp13005706. Cx paid for the Service Call Only by Card. If the cx calls back order these parts. Don't go without parts.

We serviced a

WHIRLPOOL DRYER

Model LHE7500N1

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/31/2023

"Was able to access unit and replace element per previous visit. Tested and unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL HOOD

Model WMH31017HS09

Near Hunter Mill District, VA 20171

Demonte S.

Job Details: 10/31/2023

Inspected the unit. Found that the cx is saying that the Microwave is making a buzzing noise . Checked eye Vent Fan Motor. Found Harness Wire hitting the Vent Fan Motor. Moved the Harness. Tested the unit . No noise. Unit is working as Designed. Called Whirlpool Customer Care Authorization. ( Any questions please check Sd Pictures. )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/31/2023

"Installed new icemaker , verified harvest and fill on test 57 and 45.. verified no errors on test 56. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Newport News, VA 23608

Justin W.

Job Details: 10/31/2023

"cx complaint unit not functioning properly. checked unit to find error code f8e1, f7e5. found when i put unit in manual spin gearcase is squeeling. no visible oil on shield. cold water valve not actuating properly. quoted cx parts W11168740 valve 134.49, W10752187screw 4.85, W10902814 washplate 90.08, W10721967 drive pulley 28.58, W11239857 belt 40.53, W11497303 motor, cbe, W11454734 gearcase 263.77. total after 139. 911.04$."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Arnold, MD 21012

Dustin F.

Job Details: 10/31/2023

"upomn arrival, found basket dented and cracked on bottom inside. reordering basket. setting rest as return visit.; ordrng 1 W10752719 (baskett (reorder))"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48FMX02

Near Potomac, MD 20854

Roberto I.

Job Details: 10/31/2023

"CX complaint unit not keeping temperature, noise from the top.Found Fc at 9F and Rc at 39F. Noticed of compressor and avap fan constantly starting and stopping, and control making a beeping sound. Ordering control board W10818296 (per sp W10823361D), and evap fan motor W10822580. Collected $654.91, balance $125; ordrng 1 W10818296 (control board) and 1 W10822580 (Evap fan motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Lake Frederick, VA 22663

Ezra M.

Job Details: 10/31/2023

"water leaked out of door under dispenser, UI resetting, shutting off cooling. ordering door and UI. installed door gasket on right rc door, installed ice maker.; ordrng 1 W11610988 (left rc door) and 1 W11585971 (Sparsh UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near Henrico, VA 23229

Joseph D.

Job Details: 10/31/2023

Customer complaint that refrigerator not cooling to confirm complaint found cold wire from Brown heater harness receded wire and insured heating properly unit will begin to cool properly within 24 hours

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW

Near Potomac Falls, VA 20165

Simon

Job Details: 10/31/2023

"CX complaints Washer stops at mid cycle.Inspected Unit and replaced control board and console.cansole has not the encoder and harness.tested unit .unit not filling with water at the first of cycle unit start drainning continuously.ordered encoder for console ,console harness,inlet valve and valve harness.SZ; ordrng 1 W11662667 (console harness) and 1 W11481116 (control electronic/encoder) and 1 W11220230 (inlet valve) and 1 W11198271 (harness valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chesapeake, VA 23321

Austin D.

Job Details: 10/31/2023

cx complaint the unit is not working. checked the unit and found that the drain pump wrie harness was unseated underneath. reseated the connector and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Elizabethtown, PA 17022

Justin L.

Job Details: 10/31/2023

Was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Edgewood, MD 21040

Neil H.

Job Details: 10/31/2023

CX SAID GASKET ON THE RC DOOR HAD COME OFF AND CX WAS TOLD THAT THE GASKET SHOULD HAVE GLUE EXPLAINED HOW THE GASKETS WORK AND THAT THEY ARE ON CORRECT AND NO GLUE TOLD CX WHEN CX GOT UNIT SOMEBODY MAY HAVE SNAGGED THE GASKET AND MADE IT COME OFF BUT UNIT GOOD NOW.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Moyock, NC 27958

Branden R.

Job Details: 10/31/2023

came out and replace all parts needed for repair . tested unit is now running as designed .

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/31/2023

"Cx states unit won't start, tested and confirmed. Installed control board and console, powered on unit, entered diagnostic mode, ran service test cycle, completed with no errors, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/31/2023

replaced parts & all leds working

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Catonsville, MD 21228

Israel R.

Job Details: 10/31/2023

"Customer complaint unit is making loud noise when the unit is spinning. I spun the unit by hand and the unit is even grinding when i spun it by hand. The gearcase has fail. The unit will need a new gearcase, slider and washplat. Quoted customer and customer told me they are getting a new one. Collected 139. owes 617.16; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94) and 1 W10752283 (washplate 95.68)"

We serviced a

WHIRLPOOL RANGE

Model KSEG950ESS5

Near Alexandria, VA 22310

Christian C.

Job Details: 10/31/2023

Cx complaint unit oven does not go above 400 degress when set to bake. Inspected unit reading about 380 when set to 400 bake. Control defective reordering control.; ordrng 1 W11100513 (control)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Potomac, MD 20854

Roberto I.

Job Details: 10/31/2023

"Replaced parts, ran a UI test, and then ran a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Fort Washington, MD 20744

David J.

Job Details: 10/31/2023

"Customer complaint unit will not wash any clothes arrive today and found agitator to be defective and hanging inside of tub sponge tub and tub is bowed about an inch on one side, causing unit to be off-balance tested suspension and suspension is worn and bouncy. Went under unit and found gearcase oil everywhere on all drive components and parts customer had stated they had noticed some oil spots coming through the inner tub and getting on clothes. This unit needs a lot of parts to repair properly ordering all parts return visit and once inner tub arrives to customers home they will give us a call. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W11454372 (Gear case) and 1 W10913953 (Actuator) and 1 W11428524 (Capacitor) and 1 W11409708 (Shield) and 1 W11172199 (Inner tub) and 1 W10528947 (Hub) and 1 W11397111 (Wash plate) and 1 W10836692 (Upper agitator) and 1 W11217817 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/31/2023

"Replaced ice maker, reset power, unit tested and ice machine works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Manassas, VA 20112

Richard B.

Job Details: 10/31/2023

"CX complant. No ice and now water on freezer door gasket. Inspected unit and found ice bin full, In diagnstics there are no error codes in test 56 , EO. Found mullion strip dosent fully latch , Ordering mullion strip . CX will monitor ice production until mullion srip comes available. Further work needed. RB; ordrng 1 W10806457 (mullion)"

We serviced a

MAYTAG WASHER

Model PAVT244AWW

Near Richmond, VA 23234

Chris B.

Job Details: 10/31/2023

cx comp unit will not move or drain only will fill insp unit conf cx comp found plastic motor pulley and belt sheared also found big center pulley is locked and will not move unit will need belt motor and transmission to comp repair and drain pump due to obstruction on pulley found trans is N/a

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Silver Spring, MD 20906

Davonte

Job Details: 10/31/2023

"cx compliaed unit was cooling on the rc side, confirmed cx ccomplaint. after inspecting unit, i could see frost build up on the evap cover. took cover to see evaporator over frosted.. testedheater but heater didnt come on. ordering heater, harness and use thermistor if needed; ordrng 1 W11650659 (heater) and 1 W11609465 (harness) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Richmond, VA 23238

Joseph D.

Job Details: 10/31/2023

Replace control and door unit operating properly no other issues detected

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Providence Forge, VA 23140

Orbie

Job Details: 10/31/2023

cx complaint unit has rust on inside. verified complaint. unit needs inner door to complete repair.; ordrng 1 W11637956 (inner door)

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Henrico, VA 23229

Chris B.

Job Details: 10/31/2023

repalced valve tested unit working as desighned

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Prince Frederick, MD 20678

Shane B.

Job Details: 10/31/2023

installed light bulb. light is now working. unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chesterfield, VA 23832

John P.

Job Details: 10/31/2023

"CX complaining unit making noise checked unit found noise coming from cold valve replaced valve assembly tested working as designed; ordrng 1 W11210459 (Valve JP/VS), used 1 W11210459 (Valve JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Columbia, MD 21046

Emmanuel R.

Job Details: 10/31/2023

"rc 42 fc 21 pressures -23 +22, added nitrogen no pressure lost in over an hour. Hold vaccum. Unit cools for about a few days then it get warmer and warmer. Replaced compressor twice , evap ,3 driers,control board. evap fan with harness 25-46hrs, unrepairable."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW0

Near Ashland, VA 23005

Thomas B.

Job Details: 10/31/2023

Cx complaint unit is not working properly inspected unit found the turn table rollers warped removed and replaced turn table rollers tested and inspected for proper use. Unit now functions normally

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS05

Near Lewes, DE 19958

Michael E.

Job Details: 10/31/2023

Replaced the orfices as per previous diagnosis. Adjusted flames and tested unit and it is now working properly. I left the propane orfices with CX in a small envelope just in case he ever needs to convert to propane. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Ashland, VA 23005

Thomas B.

Job Details: 10/31/2023

Cx complaint unit is not working properly inspected unit found the freezer gasket not meeting up with the liner heated door gasket with hair dryer tested for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Providence Forge, VA 23140

Orbie

Job Details: 10/31/2023

"upon replacing LED's, unable to remove LED module. called techline spoke to Brandon to document. advised to hold off on removing LED due to potentially breaking liner. unit is unrepairable. advised cx to contact extended warranty for next steps."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 10/31/2023

Cx complaint unit is making too much ice unit has filled with ice all the way up to the grid ordering bin sensor; ordrng 1 WPW10511923 (Bin Sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Springfield, VA 22153

Robert W.

Job Details: 10/31/2023

"CX Complaint is the unit is leaking water only when IM is on, Pulled unit out and removed rear cover turn on IM and when IM goes to fill unit is leaking at the dual valve tube has failed and is allowing unit to leak. Ordering Dual valve and tube; ordrng 1 WPW10279884 (Water tube) and 1 WPW10258562 (Dual valve) and 1 WPW10238092 (Water tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS07

Near Chesterfield, VA 23832

John P.

Job Details: 10/31/2023

Installed freezer door. Only to find dents in both refrigerator doors ordering doors; ordrng 1 W11661560 (Door shp2cx) and 1 13107887SQ (Door shp2cx)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Washington, DC 20012

Brian F.

Job Details: 10/31/2023

"Cx states low fill level. Entered diagnostic mode, found saved, f0e3 (overload), cleared error, previous tech installed control, did not see in notes if they calibrated, ran DLMS calibration cycle, ran auto test, completed with no errors. Advised cx that with 'extra power' on, unit will start wash with low water level according to service pointer. Started normal cycle with extra power off, unit filled to proper level. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Chesterfield, VA 23832

John P.

Job Details: 10/31/2023

CX stated unit stopped making ice after making an appointment unit started to make ice but stated right door when opening lights wouldn't come on checked the unit found door switch sticking also found mullion not fully retracting when opening ordering mullion and switch; ordrng 1 WPW10311757 (Mullion) and 1 W11396033 (Switch)

We serviced a

MAYTAG FREEZER

Model MZF34X16DW06

Near Harrisburg, PA 17110

Cody H.

Job Details: 10/31/2023

"CX complains unit is flashing red indicator on control. Found unit red light to be flashing, not flashing a code but flashing at normal intervals. Nothing in tech sheet about the red led indicator, ordering control for return. return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11496870 (control)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/31/2023

Replacement latch cracked in packaging must reorder latch; ordrng 1 W10909479 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, PA 17603

Justin L.

Job Details: 10/31/2023

"Cx complaint no water from dispenser and making noise. Was able to access unit and found water chute from filltube to icemaker not fully seated allowing water to escape and ice build up on fan. Cleared ice. Was able to secure using permagum and tested no more leak. Found water to unit but valve not opening fully and water not passing filterhead. Ordering valve and filterhead and once in office will need to set return; ordrng 1 212643 (permagum (JL VS)) and 1 W11546685 (valve) and 1 W11162042 (filter housing), used 1 212643 (permagum (JL VS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Moseley, VA 23120

John P.

Job Details: 10/31/2023

"CX complaint unit not working checked unit found open thermal fuse replaced tested working as designed.; ordrng 1 W10909685 (Thermal fuse), used 1 W10909685 (Thermal fuse) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Manassas, VA 20112

Richard B.

Job Details: 10/31/2023

"CX complat. Dishwasher had error . Prior diagnosis found unit needs control and vent wax motor. Installed vent wax moto , bezel and control . Tested unit and working as designed RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Midlothian, VA 23112

John P.

Job Details: 10/31/2023

"Found moisture in deli door, also found UI not working, ordering UI and door.; ordrng 1 W10815668 (Door) and 1 WPW10769076 (Ui)"

We serviced a

MAYTAG OVEN

Model MEW9627FZ21

Near Indian Head, MD 20640

David J.

Job Details: 10/31/2023

"Customer complaint, bottom door would not open arrived today and verified complaint found no faults. Open door with a Jimmy removed front panel and inspected latch and found it was stuck in the lock position. Possible bad motor replaced with pre-ID part tested unit unit is now working as intended and no longer locking door job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0BS3

Near Ampthill, VA 23234

John P.

Job Details: 10/31/2023

Installed orifices tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Lorton, VA 22079

Robert W.

Job Details: 10/31/2023

Replaced filter housing and unit is working proerly.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/31/2023

customer complaint unit not rinsing and spinning properly confirmed complaint found one of the cold valves not activating must replace valve when available; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX6HHEXDSM01

Near Arlington, VA 22202

Lloyd B.

Job Details: 10/31/2023

"Cx complained of a noise. Inspected the unit and could not duplicate the noise but the cx had a vid showing noise from the freezer. Removed evap cover and there is a ball of ice on the cap tube. Sealed system leak. Unit needs new compressor, drier and evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 wpw10507886 (compressor) and 1 W11256565 (evaporator)"

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Henrico, VA 23228

Chris B.

Job Details: 10/31/2023

repalced timer tested unit several times unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Arlington, VA 22203

Lloyd B.

Job Details: 10/31/2023

Cx complained the unit leaked. Inspected the unit and found water shooting at the bottom left of the door. The feed tube wasn't fully inserted into the elbow that goes into the sump so water was shooting right at the door intead of up the feed tube. Explained all to tech support and fixed the issue. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23221

Chris B.

Job Details: 10/31/2023

replaced heater tested unit working as desighned

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ00

Near Oakton, VA 22124

Jason A.

Job Details: 10/31/2023

"CX complaint FRIDGE makes ice but wont dispense. Replaced motor, yoke & install 2 washers. Test cubed then crushed ice dispense. Repeated this 5X & both types dispsensed. Icemaker harvest then filled > JJ"

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Richmond, VA 23221

Chris B.

Job Details: 10/31/2023

cx comp unit will over fill with ice insp unit ocnf cx comp found im bin therm out of range repalced ice bin therm unit wokring as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Millsboro, DE 19966

Michael E.

Job Details: 10/31/2023

CX complaint: water in unit but unit has not yet been used. Tested and verified complaint. I found unit had no high loop. I created a high loop in the drain line under sink. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Richmond, VA 23221

Chris B.

Job Details: 10/31/2023

cx comp unit will not go past wash cycle insp unit found f8e1 low flow code when in diag mode cold valve is very slow uniy will need valve to complete reapir W11210459 spoke wth ct to order part; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Kearneysville, WV 25430

Ricky E.

Job Details: 10/31/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CS5

Near Chesterfield, VA 23832

John P.

Job Details: 10/31/2023

"CX complaint fire inside unit checked unit found wave guide cover burnt, tested without cover unit worked called techline talked to TJ documented.Talked to Lashanda @ safety said they wouldn't be covering repair. Quoted CX W11197783 $44.72 cover$110 labor$15 shipping"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/31/2023

"installed parts, doors ck ok.. right side door gasket faulty. need part..; ordrng 1 W10830055 (gasket-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesterfield, VA 23832

John P.

Job Details: 10/31/2023

Installed heater tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Richardsville, VA 22736

Tanner B.

Job Details: 10/31/2023

"cx concern of noise while spinning, found shifter not operating and clucth not engaging ..found the gearacse splattered gearoil all over underneath components .. unit needs gearacse, clutch , belt and shifter.. ordering gearacse nut due to it being stripped .. also washplate is seized ..; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11481722 (shifter) and 1 W11551646 (nut) and 1 W10902814 (washplate) and 1 2ct (2ct)"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near York, PA 17403

Sal R.

Job Details: 10/31/2023

CX was concerned that the door is now harder to close with new gasket on vs bellow. CX has confermed that the unit is no leaking during opperation and seems to be opperating . I found that CX is not using enough force when cosing the door. Unit is opperating as designed New bellow was installed correctly and is in good opperation order from 1st visit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Carlisle, PA 17015

Fred G.

Job Details: 10/31/2023

"cx complaint upper rack falls out of unit. I found both drawer slider stoppers to be faulty allowing drawer to call out when sliding in and out. I was able to replace both stopper with van stock. I then found unit now checks .; ordrng 2 WPW10508950 (drawer stopper (fg vs))s, used 2 WPW10508950 (stoppers) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/31/2023

unit with no heating available magnetron making loud noise transformer with proper power yet transformer fluttering ordering transformer and magnetron; ordrng 1 W11391712 (Mag) and 1 W11545871 (Trans)

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/31/2023

"Adjusted lh burner per service pointer, tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Chesapeake, VA 23321

Austin D.

Job Details: 10/31/2023

"cx complaint the unit is very noisy during operation. unit is squealing while trying to get to high spin and also faintly while in high spin. bearings inside of tub are creating noise. found no obstuctions at the motor that would cause the noise. therefore, ordering all parts needed to resolve the issue.; ordrng 1 W11460604 (outer tub) and 1 W11354541 (stator) and 1 W11314361 (rotor)"

We serviced a

KITCHENAID RANGE

Model KFGD500EBS05

Near Gettysburg, PA 17325

Drew B.

Job Details: 10/31/2023

replaced and also preheated and checks good both ovens and cooktop burner works as well.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Waldorf, MD 20602

David J.

Job Details: 10/31/2023

"F8e1 inlet valve Customer complaint unit will start to wash dishes but then after a couple minutes unit will fill and start washing and then start beeping arrive today and verified complaint place unit into diagnostic mode and found error code F8E1 for an inlet valve. Error cleared error code make sure water was turned on tested unit unit drained, filled with water and started washing and then after two minutes of washing area code was re-displayed, inspected connections and everything was connected ordering both inlet valves and control for return visit. Will return when parts arrive. ; ordrng 1 W11672225 (Control) and 1 W11535094 (Left side inlet valve) and 1 W11434044 (Lower inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near York, PA 17408

Sal R.

Job Details: 10/31/2023

"CX complaint is that the LED is not lighting. I found that the switch flickered when pushing it in and out then stoped. I am ordering 1 switch (W11123941) and 1 LED MOD (W11577968). Once the parts are avalible, please have someone formt eh office call to set a return date.; ordrng 1 W11123941 (switch) and 1 W11577968 (LED MOD)"

We serviced a

JENN-AIR OVEN

Model JJW2830DS03

Near Richmond, VA 23221

Chris B.

Job Details: 10/31/2023

cx comp unit take very long to heat in upper oven insp unit ocnf cx c omp found f2e1 stored within ui and upper broil elm not heating ordering control ui and broil elm to complete repair; ordrng 1 W10804429 (broil elm) and 1 W11236888 (ui) and 1 W11179310 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17404

Sal R.

Job Details: 10/31/2023

I was able to access and replace all parts. I then calibrated the unti and ran a test cycle. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/31/2023

"replaced control latch and valve, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KFED500ESS02

Near Millsboro, DE 19966

Michael E.

Job Details: 10/31/2023

Replaced cooktop as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID OVEN

Model KSDG950ESS1

Near Baltimore, MD 21212

Shane M.

Job Details: 10/31/2023

"cx complaint the oven isnt heating properly. pulled unit out to check voltage, found board burnt up on terminal. $375.76 cx paid in full by card ordering board.; ordrng 1 w11175842 (board)"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near West Springfield, VA 22152

Robert W.

Job Details: 10/31/2023

Replaced switches and tested unit is working properly.

We serviced a

MAYTAG DRYER

Model MED6630HW

Near Palmyra, VA 22963

Danny R.

Job Details: 10/31/2023

"i found unit had thermal fuse open repleced with fuse checksok; ordrng 1 W10909685 (thermal fuse) , used 1 W10909685 (thermal fuse) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HB02

Near Manchester, PA 17345

Sal R.

Job Details: 10/31/2023

"CX complaint is that the unit is ot opperating. I found that the unti has a F6E4 error code. I found that the unit has power at the main control but will not allow oven opperation. I also found that the control console is backing out od diag as soon as entered. I was able to successfully enter diag and found the F6E4 error code. I am ordeirg 1 main control (W11261167) and 1 console control (W11297707). Once both parts are avalible, please ahve someone form teh office call ot set a return date. I collected $670.96 via check. CX owes labor charges in the amount of $140.00on repair is completed.; ordrng 1 W11297707 (console control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Herndon, VA 20171

Demonte S.

Job Details: 10/31/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Heating the Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E2 = Heater Element is reading Open / Disconnected. Checked the Heater Element by ohming it out. I'm getting Open Line. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Harrisburg, PA 17110

Cody H.

Job Details: 10/31/2023

"cx complains unit not heating on one side. cx does not own house and is unsure which side or if its stove top or oven. tested all 4 burners, all 4 burners heat as per design, heated oven to 350*F, unit bake heats as per normal, Cx also complains steam cleaning does not remove all soiling and they have to manually clean oven. Instructed cx that steam clean will reduce effort needed to clean oven, but will not scrub surfaces for you thus you will still need to clean by hand. Unit is working as designed, no further work needed. CX DOES NOT KNOW EMAIL FOR OWNER."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Alexandria, VA 22312

Lloyd B.

Job Details: 10/31/2023

"Cx complained that when using the lower oven, the breaker tripped. Inspected the unit and founed that the bake element wire was facing downwards and hit the panel. Adjusted the connector away from the panel and tested and it no longer trips the breaker. Job complete"

We serviced a

JENNAIR REFRIGERATOR

Model jffcc72efs00

Near Washington, DC 20008

Sherwood

Job Details: 10/31/2023

cx comkplaint temp concerns. arrived and confirm found rc 52 freezer was 9 degrees. called TL advised replacing board with updated version(w11333076) because this is 6.0.0 also advised thermistor is needed because rc thermistor was reading 39 in ball of ice. and permagum sealer to put around evap cover where it may be leaking air. cx will call back if they wish to proceed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gaithersburg, MD 20886

Julian H.

Job Details: 10/31/2023

CX complaint about unit's handle came off & a constant dripped on dispenser found that water line wasnt in all the way to quick connector causing air to be present at the water line & causing a leak did connection again & working also secured handle as a courtesy

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near York, PA 17406

Sal R.

Job Details: 10/31/2023

"Per Technical Service Pointer #, I am ordering 1 vent fan assem ( W11682810) and 1 fna motor (W11613565)> Returning tech, please follow steps outlined in above mentioned Service Pointer. Once the parts are avsalible, please have somone form the office call to set a return date.; ordrng 1 W11682810 (vent assembly) and 1 W11613565 (vent fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Parkville, MD 21234

Alexander D.

Job Details: 10/31/2023

cx complaint unit getting big slab of ice in bottom of fz that leaks onto floor. inspected unit and verified complaint. found drain clogged. took drain tube off and cleaned it out. cleared ice and blew thru drain with steamer. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Rockville, MD 20854

Julian H.

Job Details: 10/30/2023

CX complaint about unit's leds on RC not working inspected & found that led module on top is not feeding power to led strips getting 120vac but need all parts since is a parallel circuit; ordrng 3 W10876365 (led light)s and 1 W11226500 (light led module)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 10/30/2023

"Cx complains that the plastic on the console coming out, inspected unti, the console is defective, some button not wroking, main baord receives 120vac, connections cks ok.. order parts; ordrng 1 w11413963 (panel control) and 1 w11414079 (ui board)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Suffolk, VA 23435

Justin W.

Job Details: 10/30/2023

cx complaint unit not working and tripping breaker immediately. checked unit to find terminal shorted repaired terminal hookup and replaced heater per service pointer. cx pif with card 249$

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20002

Samuel R.

Job Details: 10/30/2023

cx complasint unit is not drying clothes in times.inspected unit and found no error codes.tested unit and found unit to be working properly.advised cx unit heat times ar3 different.unit is working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FSSS00

Near Washington, DC 20002

Samuel R.

Job Details: 10/30/2023

cx complaint unit is nt dispensing water.inspected unti and coudl confirm unit is getting to water valve.bypassed filter and still got no water.further inspection found water valve to have failed.unit needs water valve cx pif W10822681; ordrng 1 W10822681 (water valve)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Virginia Beach, VA 23462

Orbie

Job Details: 10/30/2023

"cx complaint unit was sparking. checked unit found faulty bake element causing wires to get hot. unit needs a harness, bake element and also ordering a terminal since it too got hot.; ordrng 1 W11182108 (elmnt-bake) and 1 WPW10245259 (block-term) and 1 W11544350 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Millersville, PA 17551

Justin L.

Job Details: 10/30/2023

Was able to access unit and replace parts. Calibrated and tested unit now checks good no further wotk needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 10/30/2023

Replaced Valve and tested unit unit is working proprly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Culpeper, VA 22701

Danny R.

Job Details: 10/30/2023

found fan intermiont work while in home called tech line and found bad harness in unit wall none repairable pertech line harness in wall is bad

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near New Castle, DE 19720

Taylor F.

Job Details: 10/30/2023

Cx complaint is unit not spinning out. Tested inspected and verified complaint. Found the hub to be stripped causing the basket to not spin with the gearcase. Also found suspension to be defective. Replaced hub from pre id and ordering suspension. Cannot reschedule at this time.; ordrng 1 W10780044 (suspension)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/30/2023

"cx complaint unit not working in all cycles, wet clothes at end of cycle, checked unit, unit not allowing me into test cycle, unplugged and reset unit. no faults atm, ran test cycle, heard unit scrapping, checked gearcase come to find side to side play in shaft, hub screw are stripped will have to cut hub to complete repair. advised cx they will be contacted for return visit; ordrng 1 W11399433 (acu) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (clutch) and 6 WP8533953 (screw)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near ,

Chris B.

Job Details: 10/30/2023

cx comp unit will npot wash insp unit conf cx comp found f10e2 vent wax motor elec prob f7e1wash motor failure f8e2 inlet water valve elc prob cx stated he will be replacing unit collected 139 sc cx paid in full

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Middletown, DE 19709

Frederick R.

Job Details: 10/30/2023

CX complaint is FC door switch. At time of appt the switch was working properly. Went to replaced switch and when I took off housing I found the wire to switchwas never put on properly and wasnt making good contact and the connector was just hanging there. Plugged wire in securely and tested switch. and it is now working properly. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/30/2023

"customer stated that the lid strike was cracked and not enguaging. verified issue and changed the strike, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Hamilton, VA 20158

Ricky E.

Job Details: 10/30/2023

customer stated that the units fzr stopped cooling last mounth and the ff section stopped last week.. unit has a leak at the ff evap... need parts...; ordrng 1 w11492867 (ff evap) and 1 WPW10143759 (dryer) and 2 2callcount (2 call count)s

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