We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supports and pulley tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Glen Burnie, MD 21060
Eric W.
Job Details: 06/24/2022
cx complant of no lights jumped out fridge and freezer led no change unit will need new main led in fridge cx paid in full; ordrng 1 WPW10515058 (led)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Vienna, VA 22180
Christian C.
Job Details: 06/24/2022
"Cx complaint unit ui does not work at times and unit works on its own. Inspected unit found F2E1 stuck key, F5E2 door stuck closed, and showed FcE2 and FcE7. Some leds are bad on console so I believe they are F6E2 fill valve electrical problem, and F6E7 flowmeter. Ordering console and control.; ordrng 1 W11308811 (control) and 1 W11302461 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 06/24/2022
"recovered remaining refrigerant, removed and replaced filter/dryer, evap, and thermistor, installed coupler onto compressor. pulled vac to 30hg, verified no leak during leak down no change in pressure. charged with 4.24 oz of 134a, low side at 1psi amp draw .99, frost patternf forming. Filled gaps in cabinet with silicone, unit is working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JCD2389DTB
Near McLean, VA 22102
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not dispensing ice. Inspected unit and found auger motor not secured to enclosure. Enclosure is cracked. Cx paid in full.; ordrng 1 WP61004881 (ice enclosure)
We serviced a
KITCHENAID MICROWAVE
Model KBHS179BSS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 06/24/2022
CX Complaint is the unit isnt working. Inspected unit and found unit is getting good power door switches are working. Cycled power and tested unit again and found the unit is showing cooking but not doing anything went into settings and found unit was in demo mode set to none demo mode and tested unit is working properly and heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21217
Milton J.
Job Details: 06/24/2022
"Complaint unit not cooling. Inspected and found unit room temp with no frost pattern. Pulled a amp draw from the compressor and was 0.51 amps. Unit showing signs of a low charge. **SS Repair Needed!!** Ordering new Compressor, Evap, Drier and Coupler. -MJrob; ordrng 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 123456789 (Lokring Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenwood, VA 22943
Kyle A.
Job Details: 06/24/2022
Cx complaint of unit not making ice. Did confirm break in harness. Will need to return to replace door.; ordrng 1 W11551458 (Ss freezer d9or)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 06/24/2022
"customer stated that the unit was giving an error and the light stays on. verified the unit and error code of a F1E1. that error isnt listed in the tech sheet, but the unit says its a appliance manager issue.. will order and replace the ui and ap control...; ordrng 1 W11113848 (cntrl-elec) and 1 w11335275 (ui assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/24/2022
cx complaint unit making noise while running found the compressor and the condenser fan making noise raised unit because unit unlevel and sitting low causing heavy vibration and took and adjusted the condenser off floor unit sounds good now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Palmyra, PA 17078
Fred G.
Job Details: 06/24/2022
i was able to access unit and replace the evap harness and therminstor as per previous tech. tested unit and it began to build a frost pattern. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 06/24/2022
"CX complaint unit not dispensing ice checked unit found wire not fully seated on cabinet for ice maker causing ice to not be made, seated wire cycled ice maker and filled tested unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/24/2022
cx complaint is upper rack is falling on left side. adjuster is broken. unit is through costco and has extra year on it as well. advised cx to call them back and report to them so they can send us right ticket while we order parts as unit is covered. as soon as part is in and we get right ticket office will schedule.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lanham, MD 20706
Shawn D.
Job Details: 06/24/2022
"cx complaint rear right burner issue said there will be a flame under burner head when using so called for service. inspected unit then checked rear right burner and i do have signs of flame under bruner head. found burner head will not sit flat on the top it wiggles and the burner head is flat black from the soot from flame under burner head, i then switched the rear right buerner head to the front and its giving isue lighting. top is the main issue for this burner head wont light right away. ordering top burner head and 5 bezels for return; ordrng 1 W11051498 (top) and 5 W11240529 (bezels)s and 1 W11084058 (burner head rr)"
We serviced a
N/A N/A
Model LSQ9110PW2
Near Manheim, PA 17545
Sal R.
Job Details: 06/24/2022
"CX complai t is that the unti is smoking and is hot. I found that the motor is seezed. I am ordering 1 motor (WP8529896) and 1 run cap (WP8572720). Once the parts are avalioble ,please ahve someone form the office call to set a return date; ordrng 1 WP8529896 (motor 3@ tribs) and 1 WP8572720 (run cap)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/24/2022
cx complaint unit showing f9e1 error code and got most water out. inspected unit and conifmred then checked for errors and showed f9e1 checked drain pump and is good then checked drain line and found debrees are clogging from the years of use. snaked out tube got it free and flowing now. ran service cycle and it went through great and drains good. unit is good
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lancaster, PA 17601
Sal R.
Job Details: 06/24/2022
"Per the previouse tech, I was able to access and replace both switches. unit test good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22206
Emmanuel R.
Job Details: 06/24/2022
"Cs unit is leaking water from under the unit, confiormed complaint, found the unit is leaking from the heater element bushing, replaced element and tested for leaks. unit is now working properly. Technical Service Pointer #: W11540964 Special project heater element replacement."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Hampstead, MD 21074
Justin S.
Job Details: 06/24/2022
cx says the unit started leaking and wasnt draining all the water out of the tub. cx says they have only been able to use power wash because the clothes dont come clean in any other cycle anymore. found the unit is leaking from the back. the hot water hose is dripping. when i tightened the hose the unit started leaking more. found a double washer int he hose. removed a washer and the unit is no longer dripping. found the unit is agitating with the basket. Technical Service Pointer #: W11531483 deals with this issue. replaced the actuator and calibrated. the unit is now agitating good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Viola, DE 19979
Frederick R.
Job Details: 06/24/2022
CX complaint is black wire burnt and unit not owrking. Inspected unit and verified CX complaint. DUring inspection found L@ wire had arched from loose connection and burned. Repaired burnt wire and replaced terminal block. Plugged unit in and tested and it is now working properly. Job is completeCaleed WP Safety and reported findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Chantilly, VA 20152
Ezra M.
Job Details: 06/24/2022
"drawers not opening properly, right door squeals when opening and closing. found shelf rails not all the way back due to improper positioning of evap cover. reseated cover, reinstalled shelves, drawers opening and closing normally. installed silicone lubricant on hinge, door quiet.; ordrng 1 WP99003172 (silicone l), used 1 WP99003172 (silicone) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not draining. Inspected sink disposal and DW knockout is still there. Removed knockout and unit now drains.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lusby, MD 20657
Robert A.
Job Details: 06/24/2022
I installed the ordered part (control) and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Arlington, VA 22205
David J.
Job Details: 06/24/2022
Cx complaint broken part. Replaced hanger for microwave. Tested unit and everything is working. Unit is now as working as intended.
We serviced a
WHIRLPOOL HOOD
Model KXU2836YSS0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/24/2022
wpw10369412 control if cx calls back .send back the control to install. found 120 vac to main board but not sending out to allow unit to operate. unit needs control. cx paid svc call only
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22203
David J.
Job Details: 06/24/2022
"CX complaint water taste bad coming from unit. Also freezer is wet on the inside. Inspected unit and found that the customer never change the water filter from initial purchase. Replaced the filter and ran 3 gallons through. Dumped the ice tray. water tasted perfectly fine. Inspected freezer and found gasket was not torn, rails were not bent. CX room temperature was at 80°. Explain to CX if freezer is open for an extended period of time condensation will happen inside the freezer. Everything in the freezer looked good no clumping of ice. Unit is working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/24/2022
"Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. I pressed the ice pad and the augor motor hummed but no motion. I attempted to move the motor by hand with the coupler and nothing moved. The unit will need a new augor motor, coupler and shield to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11307589 (bracket) and 1 W11310391 (augor motor) and 1 WPW10169511 (coupler) and 1 WP2152713 (solenoid)"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Cx complaint unit is not drying dishes completely. Inspected unit found cx is using plastic and not loading DW correctly. Advised cx of how to load dishwasher and to use rinseaid.
We serviced a
JENN-AIR REFRIGERATOR
Model JUD24FCERS00
Near Ocean City, MD 21842
Taylor F.
Job Details: 06/24/2022
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC fan to be defective. Replaced RC evap fan from pre id. Tested unit and unit is now working as designed. Job is complete. Cx paid in full
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL5
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/24/2022
"installed new rail slides in FC and replaced damper per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Centreville, MD 21617
Jonathon C.
Job Details: 06/24/2022
"cx complaint, weird noise and wont complete cycle. tested unit, verified complaint. test unit, basket spins free of gearcase. checked all parts underneath. all good. attempted to remove agitator, completely siezed on. quoted cx for gearcase, agitator, drive hub, labor, shipping and, service call. cx declined service. paid 120 service call by check. job is complete.; ordrng 1 W11161960 (agitator) and 1 W11454734 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Toano, VA 23168
Chris B.
Job Details: 06/24/2022
cx complaint not spinning or wet clothes at end of cycle inspecetd unit found error f9e1 long drain ran unit on auto test mode 3 times and threw manual test inspected control and all wire connectors no error codes present unit is on cgi box unit works as desighned
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/24/2022
"Cx has bad cold line filters, lots of sediment getting past. Cold water line obstructed again. Instructed cx to get cold water line properly filtered and call us back when the new filters are on the line. Please return with valve when cx calls.; saved tckt"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Falls Church, VA 22046
Carl R.
Job Details: 06/24/2022
"Not Cooling - Refrigerator Section - Side by Side Refrigerator. Talked with cx and refrigerator side is warm and freezer is very cold. No ice on evaporator, found freezer control on max cold and refrigerator on max cold. I put temp control on recommended 3. I also found baffle had ice build up. Used heat gun to clear/remove ice and frost that had build up in the passage way. The unit could not breath. Unit is working properly. Also treat door seals with heat gun. No parts needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/24/2022
Cx complaint is that the ui is not working. Upon arrival I found that the ui is responding but the display is not functioning as well as several of the indicators. I am ordering the UI control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11414079
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS
Near Arlington, VA 22203
David J.
Job Details: 06/24/2022
Cx complaint light out in unit. Replaced control board that was pre diagnosed and still did not work. Inspected light bulb and found it was burnt out. Ordering new bulb for return visit. ; ordrng 1 W10278184 (Bulb)
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Timonium, MD 21093
Justin S.
Job Details: 06/24/2022
cx says the unit hasnt made ice since the last visit. ran test 120 and the unit got a bF even though the bin is emppty. was able to move the arm and run the test again and the unit is no longer getting the bf and dumps the ice tray. ran the test a couple more times and the ice maker is continuing the pass. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Berkeley Springs, WV 25411
Danny R.
Job Details: 06/24/2022
icmaker was lose on wall leaking water out reset the icmaker got wires out of the way and put tube into icamker slot now it doesnt leak checksokl
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/24/2022
"Cx complaint that the unit is leaking water. I inspected the unit and confirmed the complaint. I found the bushing on the element have completely disintegrated. The element needs to be replaced. I replaced the element and tested the unit for the cx. The unit is working as designed. There is extensive floor, cabinet and basement ceiling damage from the DW leaking. I took photos."
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP01
Near Crofton, MD 21114
Alexander D.
Job Details: 06/24/2022
"cx complaint unit givning f6e1 error everytime they use the oven within 10min of finishing preheating, mw works fine. ran diagnostics and have f6e1 oven over temp, f2e1 stuck key and f2e0 keypad disconnected errors. all buttons on console working. all elements ohm out good with nothing shorting, temp sensor reading 1069ohms at room temp, not shorting. no relays shorting either. preheated oven to 350 and let it run for 5 min. then repreheated to 400. when i cancelled and restarted display showed temp at 345. let unit run for 15min at 400, no errors. canceled and restarted to see what temp display shows and its at 385. unit not overheating and is working properly at this time. cx paid service call. advised cx service call is good for 30days and call back if issues persist"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/24/2022
Need to return with fuel.; schdld next appmnt for 6/28 TUE AM
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/24/2022
"I came to install the parts and the cx did not want me to install the evap cover because it has already been replaced and the issue is no longer occuring. Cx complaint now is no water dispensing or ice being made. The IM is constantly trying to find the home position. I checked the main valve in the rear and it is getting no volts when activating it. I removed the tubing leaving the valve, there is no water coming out of the main valve at all. I can hear the dual valve engaging but nothing is coming from the main valve at all. The unit will need at least a new main valve to dispense water and make ice. I'm ordeirng the part for the return visit. I left the cx with a quote.; ordrng 1 W11312191 (main valve 158.32)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/24/2022
"Connection for heater came loose, reconnected and tested unit. job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Centreville, VA 20120
Richard B.
Job Details: 06/24/2022
"CX complant. Washe rmaking a tapping sound and a buzzing noise . Found buzzing sound is coming from the drain pump when pumping the front face is hitting the plastic cover . Adjusted screws and shimmed . The tapping noise is coming from the drain line tapping against the rear of the machine when draining , Tied hoses together so tapping noise is reduced. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/24/2022
Cc the unit flashing and not pumping water. Found the f9e1 error and the harness to pump broken. needs pump/ harness; ordrng 1 W11335100 (harness) and 1 W11399437 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details: 06/24/2022
Went to install control and one of the buttons is cracked. Reodering control. FC section gasket is not sealing properly and there is frost everywhere in FC section.; ordrng 1 W11524469 (control) and 1 W10443312 (gasket) and 1 13109223SQ (FC door)
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Vienna, VA 22180
Jason A.
Job Details: 06/24/2022
CX complaint FRIGE RC evap iced up. Replaced fan with harness & thermistors & LED top left of RC - rear. Ran test 5 & good frost pattern. Set temps to recommended > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Fairfax Station, VA 22039
Jason A.
Job Details: 06/24/2022
CX complaint FRIGE not making ice. Installed valve & jumper icemaker to start harvest. Cleared iced up fill tube. IM completed harvest & filled. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/24/2022
"doors not closing properly, condensation in rc. found door gaskets failing, seperating at seams. ordering 2 rc door gaskets.; ordrng 2 W10638483 (gasket-fip)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Lovettsville, VA 20180
Ricky E.
Job Details: 06/24/2022
"installed sump assy, sump assy leaking from the sump seal.. will need to reorder the sump assy; ordrng 1 w11460945 (sump assy)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, VA 23503
Lucas R.
Job Details: 06/24/2022
"cx complaint lid not locking, checked unit found strike unseated from lid, replaced strike, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/24/2022
Installed new pin and wheel. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/24/2022
Cx complaint unit is not working properly inspected unit found loose wire on the thermistat reseated connection tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM804KPS0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 06/24/2022
"replaced vent assembly, dispenser, and water inlet, ran auto test cycle, unit then displayed f8e2, cleared fault, ran auto test again, no faults after test cycle, unit working as designed, left old parts with cx."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Elkridge, MD 21075
Robert L.
Job Details: 06/24/2022
"cx complaint oven not lighting , found no spark on bake or broil, found no voltage to DSI board, cx requested reshcedule for thursday 6/30 due to time of day, will use DSI and main contorl on return; schdld next appmnt for 6/30 THU !"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model AMV2307PFS07
Near Halethorpe, MD 21227
Kevin P.
Job Details: 06/24/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit powers on and runs but doesnt heat and makes loud noise from something on the hi voltage side. ordering mag, diode, capacitor, and transformer.; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23322
Lucas R.
Job Details: 06/24/2022
"cnit not cooling, checked unit, both compartments room temp, pressures at -25 L, 2 H, no uv dye, vacuumed and charged, bubble checked all joints, pressures in test 5 step 4 L 10 psi, H 125psi, step 5 10 L, 125 H, called techline spok with sterling, advised unit submitted for exchange yesterday. advised cx w.p will contact with resolution."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Alexander D.
Job Details: 06/24/2022
"cx complaint unit not making ice and freezing items in rc. inspected unit and verified complaint. freezing issue started when cx selected max ice and max cool to try and get icemaker to work but kept freezing food after they turned off. found rc temp set to 34 and fz set to -2. changed settings back to recommended. noticed evap had a little frost build up on left side but not right, usually means improper airflow. found gap at top left corner of evap cover and some ice forming there too. covered gap with permagum. ran thru servie tests, everything passes except icemaker has E5 error. ice cubes seem small. icemaker out of level. leveled unit to icemaker. ordering icemaker and valve. also ordering damper in case items are still freezing and still have uneven frosting.; ordrng 1 W11579560 (icemaker) and 1 W11482383 (valve) and 1 WPW10248595 (damper)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx complaint leaking , found rip in door boot, found corrosion on spring, ordering spring (4 trib), scheduled for weds 6/29; ordrng 1 W11266654 (clamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details: 06/24/2022
"CC unit will not cool, clicking noise from rear.. Found when plugging up unit the compressor made an odd sound and ran for a min.. unplugged and tried again.. compressor then clicked and cut off. Internally the compressor is buzzing loud.. Unit needs new compressor kit; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 2 w11504415 (fitting)s and 2 w11506619 (fitting)s"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Newport News, VA 23608
Jason T.
Job Details: 06/24/2022
"Cx complaint, per any dry cycle very long dry times, error codes : F4-E4 / F4-E4 exhaust thermistor short. Tested all circuits verified thermistor shorted, installed pre I'd thermistor to complete the repair. Tested all unit functions for proper operation, cycle temperature tested at 145°... Working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Edgewater, MD 21037
Mitchell H.
Job Details: 06/24/2022
cx complaint unit making a metal on metal noise. inspected unit and found blower seal kit needed. installed seal and unit is no longer making noise job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20011
Samuel R.
Job Details: 06/24/2022
cx complaint unit control not working.inspected unti and could confirm cx complaint.also found door gasket to start tearing.cx would like to have the full repair done at once WPW10535778 38 tribles; ordrng 1 WPW10535778 (gasket)
We serviced a
JENNAIR OVEN
Model jjw9830ddp
Near Waynesboro, PA 17268
Bernard M.
Job Details: 06/24/2022
Cx complaint unit has error codes displayed when attempting to use. The M/S number isn't legible on unit. INstructed cx to contact Jenn-Air and have then send her new one so we can give quote. Cx will contact office when sticker arrives.; snapped 3 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Severn, MD 21144
Kevin P.
Job Details: 06/24/2022
"cx complaint unit leaking froim element, found brass collar deteriorated on both sides and unit leaking . unit was already pulled out when i arrived and there some soapy water residue on the hardwood beneath unit but no damage. ordering new element per service pointer #w11540964 which covers parts and labor for this issue 100 @ trbls; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXW00
Near Newville, PA 17241
Andrew S.
Job Details: 06/24/2022
Cx complaitn is the unit is not making ice. Upon arrival I removed the cover and found that the Ice maker stopped mid harvest. I taped the door switches shut and attempted to jump the icemaker. It did not. I then tested for voltage and found that there is no voltage coming to the ice maker. I then checked for voltage at the harness and found none. I then inspected the bottom door harness and found an area in the harness that was compressed. I found that the harness has broken/smashed wires. I also found that the door is NLA. I collected the service fee. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/24/2022
"cx complaint after cycle is complete clothes are all twisted up and stained. inspected unit and found no error codes stored. ran a auto test and recalibrated it, unit finished without issues. ran manual test for water dispensing and high spin and unit performed without issue. called TL - TL agreed no issues were found and unit is working as designed. cx does have picture evidence of twisted cothes. could not find issue today. charged cx only for service call"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near York, PA 17402
Sal R.
Job Details: 06/24/2022
"CX complaint is that the unit is making a noise . I found that the noise is coming form tyhe blowe wheel housing and the PIPEEXHST area. I am ordering 1 PIPEEXHST(WPW10342188) 1 blower housing (WPW10211911), and 1 motor (W11364931). Once the contract is apporved, please have someone form the office call to set a retutn date.; ordrng 1 W11364931 (motor 41 @ tribs) and 1 WPW10342188 (PIPEEXHST) and 1 WPW10211911 (blower housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Woodbridge, VA 22193
Tanner B.
Job Details: 06/24/2022
Arrived at cx home and minor answered door and said adult wouldnt be home until 7pm . called office to inform them .. cx reschduling w/ office; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Derwood, MD 20855
Andrew H.
Job Details: 06/24/2022
Cx complaint is the unit is not heat but is running. I checked power and found L2 has 23vac. From L2-L1 has 82vac. L1 to N has 122vac. I had same voltage at the outlet. I checked breaker and found that the dryer breaker was halfway tripped. I reset dryer breaker and tested unit. Unit now has 120 volts on l2 and I tested unit is now heating. I tested airflow the unit has good airflow. Unit is now working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Monkton, MD 21111
Neil H.
Job Details: 06/24/2022
cx complaint unit open/close door replaced interlock switches unit checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Culpeper, VA 22701
Eric F.
Job Details: 06/24/2022
"Confirmed cx complaint lid not closing properly, cx has to put a weight on it to close it enough for the latch to engage. Top/lid assembley warped, not able to close properly causing a gap to remain where unit latches. Ordering top and lid.; ordrng 1 W11423770 (Top) and 1 W11413336 (Lid)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23523
Lucas R.
Job Details: 06/24/2022
"cx complaint unit not draining, checked unit found drain pump open from control. extracted water, found bw wire seperated from molex connector, replaced harness, calibrated, tested, unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Keswick, VA 22947
Kyle A.
Job Details: 06/24/2022
Cx complaint of unit door falling. Did confirm units door cable snapped. Replaced cable assembly and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx thought she had autho, this was set up online, office couldnt find another ticket, refered cx back to customer care, possible valve passing water ,pre-id valve, no charge to day cx will call back monday"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/24/2022
"replaced icemaker, bale arm on new icemaker looked the same but new one does seem to help. cx said fz door switch still getting a little frost on it. cleared frost off of switch and its working again. door gasket feels stiff. fluffed gasket with hairdryer. advised cx to monitor and call back if issue persists. if cx calls back, send tech with door switch(W11396033) but issue may be in door insulation"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"cx complaint not dispensing water , found 120v to valve, no action, replaced valve from pre-id, tested all ops ok ,collected "
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19904
Alexander W.
Job Details: 06/24/2022
"Cx stated unit leaking, inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near White Hall, MD 21161
Neil H.
Job Details: 06/24/2022
replaced the thermistor and the clip and harness unit checked good but time will tell i found the clip split so i replaced and wrapped the thermistor and clip.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, VA 22727
Eric F.
Job Details: 06/24/2022
"Installed sleeves, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 06/24/2022
replaced ordered parts unit tested good crushed ice now dropping and cubed and smoothly
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS06
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 06/24/2022
"Cx complains that sometimes the unit does not heat properly, when trying to heat a cup of coffee, the unit takes 3 minutes to heat the coffee.. today the unit working ok, cks power outlet ok 120vac. order magnatron, diode, capacitor.. 2 TECHS JOB PLEASE THERE IS A GLASS TOP UNDER THE UNIT.. AND I DON'T WANT TO BREAK IT; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode) and 2 techsjob (2 techs job)s and 1 W10561770 (capactr-mg)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lanham, MD 20706
Shawn D.
Job Details: 06/24/2022
cx complaint unit is leaking from dispenser. inspected unit and is middle of cycle filling through dispenser and im watching it leak some snapped pic. has to be a dispenser isssue. unit is stacked and will need a second tech on return. ordering dispenser nd valves for return; ordrng 1 W11316255 (valve hot) and 1 W11316256 (coldvalve) and 1 W11524103 (dispenser assem) and 1 2techjob (2 tech job)
We serviced a
JENNAIR RANGE
Model JGCP436HL00
Near Dewey Beach, DE 19971
Andrew W.
Job Details: 06/24/2022
"Cx complaint is cook top burners not igniting, and front center burner no spark. inspected and tested and verified complaint. upon inspection found that the left rear and front burner as well as the front middle burner were dirty/defective which was not allowing proper ignition, burner caps were warping from uneven heat from when the burners do ignite they dont fully ignite. removed front panel and found the front center burner switch was not plugged in. reconnected plug and burner sparked but would not immediately ignite. ordering 3 burners and 3 caps. not enough stock at UM to schedule return visit. (only show 2 burners and caps available); ordrng 3 W11319224 (cap-burner)s and 3 W11319683 (burnr-head)s and 3 W11319673 (burnr-head)s"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Annapolis, MD 21409
Mitchell H.
Job Details: 06/24/2022
cx complaiint unti not cooling. arrived to unit and was turned off. put gauges on and was equilized at 0psi. plugged unit in and immedietly went into a 30in vac. checked over unit with uv light and none found. pulled a vaccum on unit and let hold for 20 mins and didnt come out at all. if there is a leak it is very very small. rescheduling again as a 3ct ss and keeping parts for retgurn visit. i filled unit for now and we will need to come bnack and reclaim whats in it and pressurize with nitrogen to try and source the leak.; ordrng 1 nitrogen (nitrogen)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near York, PA 17403
Sal R.
Job Details: 06/24/2022
"I was able to access and replace the regulator. I also found concerns with the RH burner assembly and well as a faulty switch harness and spark mod witch causes the unti to contiusly spark during a cooking cycle. I am ordering 1 RH burner assm (W11173537), 1 center burner assm (W10625853), 1 switch harness (W10619016), 1 spark mod (WPW10475150), and 1 ORFCE kit (W10853432). Once all parts are avalible, please have somoene form the office call to set a retutn date.; ordrng 1 W11173537 (front right burner assm.) and 1 W10625853 (center burner assm.) and 1 W10619016 (switch harness) and 1 WPW10475150 (spark mod) and 1 W10853432 (spud ORFCE 7 @ tribs)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f7e1 tachometer missing or wrong signal, replaced actuator, tested, unit not spinning just humming, was able to get unit to spin if jumped by hand, sounds like metal on metal, oil leaking from bearing onto clutch, also come to find defective cap, ordering cap, gearcase, and motor to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11395618 (cap) and 1 W11283592 (motor-drve)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Hanover, PA 17331
Sal R.
Job Details: 06/24/2022
"CX complai t is that the tuni overfilled and leaked out of the front. I found that the the drain pump failed. I am ordering 1 drain pump (W11539855) and 1 drain hose(W11572053). Once parts are avalible , please have someone form teh office call ot set a return date.; ordrng 1 W11539855 (drain pump) and 1 W11572053 (drain hose 2 @ tribs)"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Millersville, MD 21108
Eric W.
Job Details: 06/24/2022
cx complant of frost in freezer inspected unit found the hole top left side of door is not sealing to cabnet gasket is straight but door is not unit willneed new door and gasket; ordrng 1 W11233211 (door black) and 1 W11102846 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/24/2022
"cx complaint the unit is not starting any cycles. checked the unit and found that the error codes f7e1, f7e7, f6e3 were stored. replaced the UI and control with no luck. the unit still isnt working correctly. Ohhmed out the stator ar control and only had resistance one way. then i checked it at the stator. ; ordrng 1 W11195971 (stator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Lancaster, PA 17601
Sal R.
Job Details: 06/24/2022
"Per the previouse tech,I was able to access and install the heater probe. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Eric W.
Job Details: 06/24/2022
no show; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Carrollton, MD 20784
Shawn D.
Job Details: 06/24/2022
cx complaint low ice production. inspected unit has 10 cubes in bin ice maker full and water in ice maker is half frozen. checked freezer temps and 3 degrees. ice maker cycled fine. cx said after 3 days bin will not be full not even half full. ordering ice maker for return; ordrng 1 W11546935 (ice maker)
We serviced a
KITCHENAID WINE CELLAR
Model KUWL204ESB02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/24/2022
cx complaint unit not cooling properly found no frost pattern on either evap and found traces of oil under upper evap called tech line and non repairable. compressor NLA.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Newport News, VA 23608
Jason T.
Job Details: 06/24/2022
"Cx complaint, bake cycle not keeping set temperature, tested all circuits, verified vac voltages. All circuits tested ok, found in the lower storage drawer cast iron pots are right below where the bake igniter harness connection is. As the bake igniter was lighting it was also arching to ground on the cast iron pots causing the issue, CX removed the cast iron pots. Tested and verified all unit functions for proper operation, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Abingdon, MD 21009
Neil H.
Job Details: 06/24/2022
replaced the inlet water assy. unit tested good went through no issue.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Columbia, MD 21045
Robert L.
Job Details: 06/24/2022
"installed sump per previous, tested all ops ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21210
Milton J.
Job Details: 06/24/2022
"CX complaint door has dents and making noise. Inspected and found the high side is make a noise. Confirmed door dents. Ordering new Diode, Capacitor, Transformer, Magnetron and SS Door Assembly. -MJrob; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11540981 (Transformer) and 1 W10818686 (Magnetron) and 1 W11117588 (SS Door Assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23325
Lucas R.
Job Details: 06/24/2022
"cx complaint unit making noise, checked unit found tab on drum bearing no longr holding bearing to drum, also found belt frayed, replaced bearing and belt, tested, unit working as designed.; ordrng 1 341241 (belt,drive), used 1 341241 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 06/24/2022
"cx complaint unit not making ice, upoin arrival checked temps, unit at 67 degrees, in both sections, compressor reading .4 amps, oil on filter dryer. called tech line SR#7733963029 was advised to order sealed system and do not use dye drier.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11109499 (drier-tube) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11506635 (coupler) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"