We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
installed control and now operates when hookup checks good
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/23/2022
unable to access unit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details: 11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20011
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is not cooling again. got to unit and found low side pressure -25 high side 90 when i arrived. got nitrogen from van and filled to 180 psi. let sit and pressure started to drop very slow over 15 mins. only 3 psi but did drop so has sall leak somewhere. while pressurixed i checked over all jointws with uv light. no dye anywhere on evap or back of unit near comp. called techline with findings. found unit to have leak somewhere we could not access. unit is being put under for review. job completed. nothing more we can do.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kensington, MD 20895
Israel R.
Job Details: 11/23/2022
Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, VA 22207
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL COMBO
Model WET4027HW1
Near ,
Alexander W.
Job Details: 11/23/2022
Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Oakton, VA 22124
Carl R.
Job Details: 11/23/2022
"Cx complaint is, icemaker won't turn off. From previous technician recommendations. Ui, and paddles. Unplugged unit and removed both paddles and UI. Installed new paddles and UI, tested unit and unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details: 11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details: 11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, VA 23834
Chris B.
Job Details: 11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details: 11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23227
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Washington, DC 20002
Mitchell H.
Job Details: 11/23/2022
"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, VA 23487
Zachery R.
Job Details: 11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details: 11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, MD 20708
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details: 11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details: 11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details: 11/23/2022
Replaced FC door shipped to cx. tested and unit is now working as designed. job complete
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, VA 20181
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details: 11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, MD 20602
Robert A.
Job Details: 11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Newport News, VA 23602
Carl A.
Job Details: 11/23/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/23/2022
replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Germantown, MD 20876
Ricardo S.
Job Details: 11/23/2022
"Replaced gasket, Freezer door cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details: 11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hume, VA 22639
Daniel J.
Job Details: 11/23/2022
went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Reston, VA 20191
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Not Cooling - Freezer Section - Side by Side Refrigerator. Pulled unit out of cabinet area, and removed lower panel. Removed 1 screw and fan assembly. In stalled new fan assembly and cap. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WWFG505M0BS
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Bernard M.
Job Details: 11/23/2022
Cx called and rescheduled;
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ
Near Richmond, VA 23225
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details: 11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, VA 22655
Ezra M.
Job Details: 11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Vienna, VA 22181
Carl R.
Job Details: 11/23/2022
"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lochearn, MD 21207
Keith H.
Job Details: 11/23/2022
replaced valve unit is working
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Glen Allen, VA 23060
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details: 11/23/2022
"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Jonathon C.
Job Details: 11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Robert W.
Job Details: 11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details: 11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23294
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details: 11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"