We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Fruitland, MD 21826
Michael E.
Job Details: 06/27/2022
"CX complaint: door gasket coming out of place. Tested and verified complaintg. I found a wheel on the left adjuster is not staying locked onto adjuster and as a result, the track is moving over and knocking the gasket out of place. Ordewring adjusters and marking gasket for return visit. Scheduled repaiur visit for 7/5 AM; ordrng 1 W10712395 (adjuster)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near York, PA 17406
Sal R.
Job Details: 06/27/2022
CX complai t was that the tuni would not making chimes. I found that the same harness as the previiouse tech found was again loose in the connecteor. I securly re attatched the harness to the control and unit now test good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Richmond, VA 23234
John P.
Job Details: 06/27/2022
"CX complaint unit not working checked unit found error code f2e2 f2e1, checked ui found ui unresponsive on some keys some of the time, ordering UI; ordrng 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 06/27/2022
"tested unit found unit has leak in the fresh food evap coil , ordered evap coil,compressor is a bit noisey; ordrng 1 W11492867 (evap coil)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Washington, DC 20015
Samuel R.
Job Details: 06/27/2022
cx complaint unit is not working.inspected unit and could confirm cx complaint.found unit to get 120v.found cponsole to have failed.replaced console and tested unit.unit is now working properly.console is covered under entitlments
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/27/2022
Cx complaint unit heating element update. Inspected unit this unit already has the new element needed educated cx on proper use and care tips unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/27/2022
CX complaint about unit not cooling properly she states that other company told her that was a sealed sys issue checked temps on arrival FC10* then went to check temp on RC and found evap frosting over found svc point W11092686 Rev Gs code for labor S16360 pan bowing up evap cover tabs broken need to optimized thermistor switch defrost to every 8hr rais temp on RC to help with defrost CX MUST DEFROST UNIT 48 HRS PRIOR; ordrng 1 W11457241 (drain pan kit) and 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 06/27/2022
"CX complaint is unit still not cooling right. FC not working. Inspected and verified complaint. Pulled evap cover and only bottom 3 rungs had a frost patter. Compressor was running checked pressure and low side was in a 15in vac. Evacuated ref and cut cap tube to drier and checked with nitrogen and had air coming out. Replaced uv drier from VS. Vac'd unit down to 30in for 15 mins. Vac held after gauges closed. Filled with 68grams of R600. Plugged unit in and compressor now turns on and then off withini 10secs. Unplugged unit to allow pressure to equalize. Spoke to Leon at WPTL(SR#7733975512). Ordering compressor, evaporator.; ordrng 1 WPW10143759 (dryer) and 1 W11370574 (compressor) and 1 W11546692 (evaporator) and 3 W11506635 (coupler)s, used 1 WPW10143759 (uv drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20036
David J.
Job Details: 06/27/2022
Wrong part spoke with customer and let them know. Told them to call the office if they have questions. ; ordrng 1 W11394622 (Evap) and 1 Sealedsystemtech (Sealed system tech)
We serviced a
MAYTAG DRYER
Model LDE8604ACE
Near Washington, DC 20008
Samuel R.
Job Details: 06/27/2022
cx complaint unit is making loud squealing noise.inspected unit and could confirm complaint.unit has worn out drum roller.also advised cx that it would be best to replace idelr and belt due to age.cx paid in full WPY312959 100 tribles; ordrng 1 WPY312959 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Wilmington, DE 19808
Alexander W.
Job Details: 06/27/2022
"CX stated unit was loosing cooling seemed like compressor was still on and they just heard clicking and it shut off. Inspected tested and verified cx complaint found UI dead not coming on at all checked voltage and found Control only sending 4VDC found main control defective. Gave CX qoute for new control and CX accepted installed new control from pre-id parts tested unit, unit is now operating as desgined job is complete. CX paid in full"
We serviced a
WHIRLPOOL RANGE
Model WCI55US0JB00
Near Hockessin, DE 19707
Alexander W.
Job Details: 06/27/2022
CX stated unit is working but there is no adjustment in cook top only works on boost 2 and 6 inspected tested and verified cx complaint found Module assembly defective. ordering module assembly and harnesses just in case cannot resched at this time due to SO parts.; ordrng 1 W11495312 (module assembly) and 1 W11249830 (com harness) and 1 W11347982 (jumper)
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM00
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/27/2022
cx complaint unit cut off and defrosted food in freezer then came back on the next day and has been working since. inspected unit and found no dye anywhere and found ice in bin and temps normal at 38 and 2. compressor on and running. not too hot. put into test mode and compressor turned off and back on again fine. all fans working. if there is an issue with this fridge its more than likely a intermittent control issue or intermittent compressor issue. informed cx of this and he said he was gonna take the next 30 days befire time runs out to decide if he wants to replace control or not. completing ticket for now and if he calls back order WPW10226427 for return
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Baltimore, MD 21224
Alexander D.
Job Details: 06/27/2022
"while servicing cx range that was purchased in 2020, asked cx if dishwasher was bought at same time, it was. asked to inspect unit, cx said ok. found serial# in range of Technical Service Pointer #: W11540964 for heater replacement and still has brass colored bushings. replaced heater, tested, no leaks. unit is now working properly. Special Project code S17304 to cover parts and labor"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/27/2022
customer complaint bezels coming off and also the lettering and when the blower is on sucks down the flame discolored on panel near burner heads damage to cook top from flame being pulled over when vent in use burner caps pitting; ordrng 1 #W11106057 (restricter plate) and 1 W11579391 (burner caps) and 5 W11240529 (bezels)s and 1 W11051498 (cook top)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bluemont, VA 20135
Ezra M.
Job Details: 06/27/2022
"out of balance errors on heavy duty and bulky cycles. unit storing errors f0e3, f0e5, f0e7, f1e2 and f6e3. passes diag cycle normally. ordering control and motor.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W10734521 (slider)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Columbia, MD 21045
Robert L.
Job Details: 06/27/2022
"wrong color console ordered, found corrosion on connector to control and tons of run marks on inside of door, reordering console in black and insulation, will use control on return,; ordrng 1 W10902370 (panel-cntl) and 1 W11126003 (pad-ins)"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/27/2022
installed pressure switch tested and working collected remaining repair balance
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Elkridge, MD 21075
Robert L.
Job Details: 06/27/2022
"installed transmission per previous, recalibrated and tested all ops ok, collected labor visa cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/27/2022
i would order ice maker and valve to be sent back out with .; ordrng 1 W11546935 (icemaker) and 1 W11546685 (valve)
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Elkridge, MD 21075
Robert L.
Job Details: 06/27/2022
"cx complaints cx was woken up by noise from the washer, all lights off lid up and sounded like it was agitating but nothing was moving, cx unplugged and continued to make noise for a while, then stopped, found f5e1 (lid lock) error stored, ran diagnostics, ran agitate dry and pump dry cx seems to think sound morelike pump dry, possible was in overflow/suds and pumping and once unplugged reset, cx said has happened 3 times over last year, unable to verify cause, cx also said front panel loose, panel has been dented in (see pics, allowing front panel to be slightly loose, cosmetic issue not covered, cx to try and record any furhter noise issues, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
Jason A.
Job Details: 06/27/2022
CX complaint DW stops in cycle & console goes blank & nonresponsive. Check connections at lower right conduit box & at control & UI. Door closes firmly. No error codes. Ran test wash 2X. Start a 1hr wash & unit is advancing. Not able to replicate. CX request AM appt > JJ; ordrng 1 W10906426 (Control) and 1 WPW10653840 (door latch) and 1 W11084121 (sensor OSI)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Columbia, MD 21046
Robert L.
Job Details: 06/27/2022
"installed main control per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, NC 28504
Branden R.
Job Details: 06/27/2022
"came out to replace tub on unit , found new tub had a hole that was not properly filled , will have to order a new tub w11460604 , tub will need to be shipped to cx address .; ordrng 1 w11460604 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Germantown, MD 20874
Julian H.
Job Details: 06/27/2022
CX complaint about unit not working with water just wet but not washing put unit on test mode no errors went to the bottom of the unit and found connector to the motor loose tightened and unit start to circulate went to auto test and complete test on normal cycle and working fine as well
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 06/27/2022
"cx complaint sometimes panel is dead and unit wont work and has to unplug then plug back in and unit will work but now panel has lines through and has been dying alot more. inspected unit confimred lines through panel and it filickers. all connection are tight on control, ordering ui for return; ordrng 1 W11413566 (ui)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Washington, DC 20008
David J.
Job Details: 06/27/2022
Sr#7733770281 Cx complaint unit turns off when first started. Tested unit and went through full diag mode without trouble. Checked error codes and there was none. Ran a normal cycle and unit would not start when holding button down. Called techline and explained situation they explained that we need to change out control board before we can go any further. Ordering control board for return visit. ; ordrng 1 W11481108 (Control)
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Arlington, VA 22201
Jason A.
Job Details: 06/27/2022
CX complaint RANGE cooktop or oven doesnt heat. Measured 120VAC to L1 but L2 only 17VAC at outlet. Terminal block connections are tight. Advised CX to hire an electrician > JJ
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Washington, DC 20001
David J.
Job Details: 06/27/2022
Cx not home waited 10 called office need to reschedule.; O-emld tckt
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Leesburg, VA 20175
Ken M.
Job Details: 06/27/2022
"Customer complaint is that two of the valves have frozen, but cannot be accessed because the screws securing some of the burners down are seized. Found that the screws for two of the burners will not come out. Needs screws and burner bases for the left front and right rear burners. Also need a new manifold and switch harness. Customer requesting new screws for all burner heads.; ordrng 1 W10575616 (pipe-mnfld) and 1 W10854963 (harns-wire) and 1 WP7527P03160 (burner base - lf) and 1 WP7527P00360 (burner base - rr) and 8 WP90767 (screw)s"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Burke, VA 22015
Robert W.
Job Details: 06/27/2022
Replaced Control and couldnt test unit. Unit isnt hooked up to power or water.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Chantilly, VA 20151
Carl R.
Job Details: 06/27/2022
"Element(s) Not Working - Electric Range - PRE-ID Element and Infinite Switch. Pulled unit from wall, removed 6 screws and 2 screws at the know for the switch. Unit needs a burner. Installed new switch, burner didn't light. ; ordrng 1 W11047722 (Burner rf)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Newark, DE 19711
Alexander W.
Job Details: 06/27/2022
"CX stated UI has no chime when turning on or off. Inspected tested and verified cx complaint. installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Enola, PA 17025
Fred G.
Job Details: 06/27/2022
cx complaint unit will not dispense water. inspected unit and while dispensing i could hear the water valve activating. removed water filter and tried again and found unit will dispense. cx provided me with a new water filter. placed filter in and found unit will dispense without issue. found water funnel for ice maker was full of ice. was able to steam it out and found that ice maker calls for water. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 06/27/2022
Cx complaint of unit not washing. Did confirm and found wash motor seized and units control not sending power to heater. Cx denied repair and is instead going ro replace the dishwasher.; ordrng 1 W11305308 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Sal R.
Job Details: 06/27/2022
CX complai t is that tyhe unti is still leaking. I was able to run a diag test and found no signs of leak. I then removed the outerdoor panel and found that when running a normal cycle. water was pouring out from under the dispenser housing. I found that 3 screws to the dispenser are strpied and not tightening. I am orderign 1 dispenser housing (WPW10671905). I called WP Tech Line and spoke to Joel. I infromed Joel of my findsa and was advised to order the dispenser housiong. Please see SR # 7733979126. I spoke to LW in parts ordering and was able to set a return date for tomorrow 6/28.; ordrng 1 WPW10671905 (dispenser housing 26 @ tribs)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22307
Emmanuel R.
Job Details: 06/27/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778Replaced heater element ,tested for leaks, no leaks found ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH04
Near Delaware City, DE 19706
Taylor F.
Job Details: 06/27/2022
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the filter head to be defective causing water to drip into the cabinet. Tried using bypass cap and it didnt change the leak. Issue is with the filter head. Ordering filter head, cannot reschedule at this time.; ordrng 1 W11346623 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23236
John P.
Job Details: 06/27/2022
"CX complaint unit frosting around freezer door, found liner not square on door causing it to not seal. Ordering door shp2cx.; ordrng 1 W11566705 (Door shp2cx)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stewartstown, PA 17363
Sal R.
Job Details: 06/27/2022
CX complaint was that the dispenser was leaking rinse aid. I was able to access and replace the dispenser. UNit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS5
Near Richmond, VA 23235
John P.
Job Details: 06/27/2022
CX complaint unit has dent in freezer door right ff door freezer door is NLA. Making replacement impossible.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Millersville, MD 21108
Eric W.
Job Details: 06/27/2022
cx complant of unit not cooling inspected unit found evap frozen over oned out thermistors they are good omed out thermals for heater the are good omed out heater got 36 omes went into service and turned heater on heater works unit will need new control and evap thermistor; ordrng 1 W11496884 (control)
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV9186WP1
Near Alexandria, VA 22307
Emmanuel R.
Job Details: 06/27/2022
"Installed microwave vent, tested unit. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/27/2022
Cx complaint is that the unit is still frosting up within a few days of the last repair. Upon arrival I tested resistence at the control for the evap thermistor and the heating circuit. I found that thermistor to be reading at 49.2 K Ohms and the heating circuit at 103 ohms. I called TL and informed them of my findings. He stated that the thermistor was reading 53 Deg F. however the resistence chart that I was seeing had the reading at -18 to -20 degrees F. I spoke with MR to verify what I was seeing. I am ordering a control box. Please contact cx when the parts are available to schedule the return visit. SR#7733978244; ordrng 1 W11546690 (Control Box)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ2
Near Dickerson, MD 20842
Ricky E.
Job Details: 06/27/2022
"cusrtomer stated that the unit wasnt reaching set temps.. verified issue and fnd after the unit gets warm the control starts to have bake relay issues.. the broil works with no issues and so does the top.. need parts.. will have the bake element just in case, but seemed to work at diag...; ordrng 1 w11528249 (control) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/27/2022
Cx complaint is that the icemaker is not working. Upon arrival I found that the icemaker had stopped mid harvest. I was able to access and repalce the icemaker. I then ran the harvest test and the unit completed the test and filled. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Prince George, VA 23875
Chris B.
Job Details: 06/27/2022
cx complaint unit is leaking orange substance from rc door inspecetd unit found foam coming from bottom of rc door found found foam to be dry and set removed access foam and inspecetd bottom of both doors and cabinet unit no longer leaking faom has set and removed access
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/27/2022
"Lower oven not heating at all, cks unit, ingitor receives 120vac, faulty ignitor, temp sensor read 108o ohms ok.. Replaced bake igintior,, unti tested with cx and lower oven heating ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Washington, DC 20008
Shawn D.
Job Details: 06/27/2022
cx complaint unit is leaking. inspected unit then checked freezer door is hard to open and ice all on bottom of freezer the evaporator drain is clogged. pulled unit out found has duck bill on unit and part is covered under S38253 so replaced drain tube then took freezer apart cleared all ice and now is draining. called and collected payment unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/27/2022
"Per previous diag I was able to access and replace the control, valve and shifter. I then ran the calibration test and the unit completed the test. I was unable to do the diag test due to the unit not being hooked up to water. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gi6FARXXY08
Near Washington, DC 20016
Shawn D.
Job Details: 06/27/2022
cx complaint no ice. inspected unit confirmed no ice freezer temp is 0. i then checked ice maker and found the heater broke in the ice maker. unit needs new ice maker for return and marking valve use on return incase needed; ordrng 1 W10882923 (icemaker)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Reston, VA 20194
Richard B.
Job Details: 06/27/2022
"CXX complant. No ice , Inspected unit and found in test 120 , ice maker gets to step 4 and stalls in twist position, Installed new ice maker and tested unit , Ice maker passed test , Heater fill tube is good and wires are not severed . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Carl R.
Job Details: 06/27/2022
"Unit is a stack, needs 2nd tech; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, MD 20874
Julian H.
Job Details: 06/27/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN 72 HRS TO SEE ICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Reston, VA 20191
Carl R.
Job Details: 06/27/2022
"Fan is noisy (vibrating sound) and icemaker stopped working (frozen line, perhaps?) Talked with cx and unit is putting out a vibrating sound. I checked the shelves and doors, and freezer door areas. Nothing is loose causing the sound. I checked the condenser and found where the noise is coming from. Made an adjustment on the left side to raise the refrigerator just to get condenser off the floor. NO more noise. Unit may needs silencer pads for condenser. Checked unit at T and H. No fill. Performed voltage test at L and N. 9.3vac. Unplugged the unit for 5 min. Ice maker is getting 123vac. At harvest, no water is being delivered to ice maker. Unit needs ice maker. ; ordrng 1 W10889233 (Ice maker)"
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/27/2022
Appt rescheduled for this Friday. Need 2 tech for built in fridge; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Washington, DC 20007
Shawn D.
Job Details: 06/27/2022
cx compalint sears came out said bad compressor. inspected unit over temp is flashing freezer is at 0 with full frost pattern and fridge 40 and cooling i ffell cold air coming into fridge. i then reset the temp alarm and it did not come back. i then do see signs that the freezer door was left open. told cx to keep an eye on unit. collected for service fee unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Partlow, VA 22534
Thomas B.
Job Details: 06/27/2022
Cx states unit stops before wash and has stopped before rinse ran errors none listed checked wiring all good and tight. Ran diagnostics no issues locked filled washed and spun without issue recalibrate the machine ran a normal cycle ran to rinse no issues unit is functioning properly. Charged 120.00 service call cx paid by Check
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Washington, DC 20016
Samuel R.
Job Details: 06/27/2022
eplaced motor and capacitor.tried calibrationg unot and water wouldnt come out.unit would just agitate and spin.tried a service test and unit would turn off and on mid test.checked all connections and they were good.will order a new control W11497303 0 tribles; ordrng 1 W11497303 (control)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Purcellville, VA 20132
Ezra M.
Job Details: 06/27/2022
"replaced lid and both hinges, gearcase, slider, clutch and rotor. verified lid closing properly, latch working properly. calibrated unit and ran full diag cycle. no leaks, no errors, sounds normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Arlington, VA 22204
Christian C.
Job Details: 06/27/2022
Installed FC door. No more dents. Ordering nameplate. Ship to cx they will decide if they want to put it on or not.; ordrng 1 W10876598 (nameplate)
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ1
Near Purcellville, VA 20132
Ezra M.
Job Details: 06/27/2022
"long dry times. heat still cycling. cust had vent exhaust cleared of decking. found gap in seal around blower housing. installed seal, foam around blower housing to stop airleak into cabinet. re-verified unit cycling heat appropriately. called techline sr#7733976040, advised if cust still having issues, check exhaust vent temps with vent connected and disconnected to check for temp differences; ordrng 1 WP697770 (seal), used 1 WP697770 (seal) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 06/27/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Bristow, VA 20136
Tanner B.
Job Details: 06/27/2022
"Cc the unit not cooling in FF section .. Frost covering evap. Cleared ice and tested thermistor , reading out of range causing the evap to frost over. Unit needs new fan assembly and control to correct issue; ordrng 1 W11087438 (fan w/ thermistor) and 1 W10843055 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 06/27/2022
"Cs Dishwasher is not cleaning dishes properly, Replaced middle and lower spray ,owi sensor and control. Tested unit but all it wants to do is fills with water then after 5 mins it drains washmotor never kicks on. I tried it multiple times but nothing, Washmotor is getting 122v but it doesnt want to run, i reset the unit by unplugging it and got the washmotor to turn on for 2mins then shut down again, still getting volatage. Unit needs a sump assy. ordering sump and motor.; ordrng 1 PW10605057 (sump n motor)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/27/2022
"the blower wheel is broken, replaced parts, unit tested ok.. unit needs console assy.. the chime not working; ordrng 1 w11413567 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Sterling, VA 20166
Ken M.
Job Details: 06/27/2022
"Customer complaint is that the unit is not cooling. Unit was unplugged on arrival. Unit plugged in and the compressor turned on for roughly 20 seconds and then tripped the overload. Inspection of the compressor found no loose connections. Tested windings around 5 ohms, 6 ohms, and 10.1 ohms.and no continuity to ground. Compressor windings are out of tolerance. Compressor pulling 9A steady with a 22A spike. Unit needs a new compressor.; ordrng 1 W11504431 (Compressor) and 1 W11504415 (LokRing Coupling) and 1 W11506621 (LokRing Coupling) and 1 W11506635 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Lokring) and 1 W11504447 (Lokring) and 1 R600a (R600a)"
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS02
Near York, PA 17403
Sal R.
Job Details: 06/27/2022
I was able to access and install new console. I then tested unit and unit test good. I collected for labor charges. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Falls Church, VA 22042
Christian C.
Job Details: 06/27/2022
"Cx complaint RC section is not cooling. Inspected unit found FC cavity frozen over. Defrosted FC cavity. Air channels to RC section clogged with ice. Evap fan was intermittently working. Ordering evap fan, and harness. Will use thermistor on return. Evap harness not in stock.; ordrng 1 WP2315539 (evap fan) and 1 W11609822 (evap harness)"
We serviced a
JENNAIR OVEN
Model JGR8855BDS
Near Woodbine, MD 21797
Brian R.
Job Details: 06/27/2022
cx complaint is lights on control are very dim and not as bright as they were. front right burner turns flame off but gas stays on when set to low. when using oven if outside temp is either very hot or cold unit wont heat up unless at times turner burner on it works. was able to adjust flasme on RF and now that checks. tried running bake and broil and ignitor works on both and gets bright red but no gas on either. tried with a few burners on as well. part was damaged so office will schedule when part is in.; ordrng 1 WP74006427 (Valve 238.22)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS1
Near Arlington, VA 22207
Jason A.
Job Details: 06/27/2022
CX complaint FRIGE water dispense slow & ice doesnt dispense. Test water dispense with bypass & taped LEFT RC door switch closed > JJ; ordrng 1 WP2177331 (pad)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Aldie, VA 20105
Ken M.
Job Details: 06/27/2022
"Customer complaint is that there is a fracture in the middle of the handle mount plate that secures the top of the door together. Potential safety issue, failure could result in the door falling apart, leading to injury. Ordering handle.; ordrng 1 W11449263 (handle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Powhatan, VA 23139
John P.
Job Details: 06/27/2022
CX complaint gasket not sealing checked unit found mullion not fully retracting ordering gaskets and mullion; ordrng 1 WPW10311757 (Mullion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Chantilly, VA 20152
Ken M.
Job Details: 06/27/2022
"Customer complaint is that the unit is not cooling. Customer had the unit unplugged. Power restored and found the compressor tripping the overload. Compressor windings tested at 5 ohms, 5 ohms, and 10 ohms. Compressor draw spikes to 21A and then drops to a steady 9A before tripping the overload. Unit needs a new compressor.; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring) and 1 W11504420 (lokring) and 1 W11506635 (coupler) and 1 W11490399 (drier) and 1 W11506623 (lokring) and 1 W11401409 (lokring) and 1 R600a (R600a)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22201
Jason A.
Job Details: 06/27/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Leesburg, VA 20175
Ken M.
Job Details: 06/27/2022
"Customer complaint is that the contol buttons are not lined up with the hole, some cannot be used. Inspection of the control verified issue. Further inspection found that the control was secured in place before ensuring that the buttons were through the frame. Removed anchoring screws from the control and realigned the part so the buttons were all the way through. Part resecured and unit reassembled. Unit tested and is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Midlothian, VA 23112
John P.
Job Details: 06/27/2022
CX complaint unit not working checked unit found rotor bolt had back out of rotor causing slider to not engage seated and tightened rotor bolt tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ashburn, VA 20147
Ken M.
Job Details: 06/27/2022
"Customer complaint is that the unit squeals at start up, otherwise is working properly. Inspection of the underneath of the unit found the gearcase is leaking oil. Unit needs a new gearcase and recommend replacement of the belt and splutch.; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Falls Church, VA 22043
Christian C.
Job Details: 06/27/2022
"Cx complaint unit drum has a gap and clothes fall in. Inspected unit found at the bottom of drum at the rear there is a gap while rotating. Drum looks to be installed properly, but is loose in the unit. Ordering drum assembly and seals.; ordrng 1 3391834 (drum assembly) and 1 279264 (bearing and seal) and 1 W11613302 (door seal)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Purcellville, VA 20132
Ezra M.
Job Details: 06/27/2022
installed hinges and lid
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20194
Richard B.
Job Details: 06/27/2022
"CX complant. Dishwasher leaked, Inspected unit and found two error codes , FAE2 and F8E2 . found unit needs control and vent wax motor, Vent corrupted control . Found brass bushings are gone on heater element and allowing machine to leak. Replaced heater element and reinstalled unit Will need two insulation strips in front that were ruiened due to flooding and control and vent wax motor CX calling kitchenaid for parts and labor concession due to leaking machine. SD pics. RB; ordrng 1 W11573704 (insulation) and 1 W11573700 (insulation) and 1 W11348063 (control215.34) and 1 W11414073 (vent 90.10)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the dual valve tested and inspected for proper use unit now functions normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22181
Christian C.
Job Details: 06/27/2022
Cx complaint unit is not cooling in RC section and leds are out. Inspected unit found top leds and top right led are out. RC evap fan is not running at all during normal operation. Ran test 3 and RC evap fan is still not running. Checked at main control for voltage. Getting 13.4 VDC from P14-1 and P14-2. Went to check connection at evap and saw connector has a thermal event and/or corrosion. Not getting any voltage out of connector. Called techline Unit non-repairable.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near East York, PA 17402
Sal R.
Job Details: 06/27/2022
"CX cinformed me thatb since diagnosing visit she has been able to run 5-6 loads with out issues. I entered diag and found no error code. CX asked for refund of parts, shipping, taxes, and labor charges . I spoke to Megan in office and a refund in the amount of $243.26 has been processed. I informed CX to see the refund abck on her card in 3-5 Buisness days. No parts where installed . Im moving on."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Christian C.
Job Details: 06/27/2022
Installed parts. Gasket now sealing good and ui not stuck in extend freeze.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Abbottstown, PA 17301
Drew B.
Job Details: 06/27/2022
"cx complaint that unit will rattle abd vibrate very loud at times found the piping in the rear to compressor is vibrating even after previoulsy moved will need foam sleeve, mastic to make sure no vibration is occuring in the spots its touching.. call to reschd accrdingly.; ordrng 3 4318168 (mastic)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details: 06/27/2022
"upon arrival door not onsite, added door pad to enable dispenser, advised cx to contact office upon arrival, ordering spacer to replenish VS; ordrng 1 W10221048 (spacer), used 1 W10221048 (spacer) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0FS2
Near Middletown, PA 17057
Marc M.
Job Details: 06/27/2022
"cx complaint that the caulk surrouding the perimeter of the cooktop glass is 'diminishing'. inspedcted unit and can confirm that the bead of caullk around the cooktop glass is not the same thickness at all points around the cooktop, and at the front most section towards the console, the caulk is low enough to allow small crumbs and debris to get trapped inside (took pics). cx was insistent that this is due to the caulk 'diminishing' but that simply is not the case. the caulk used to seal the glass within the top frame is heat reisistent and could only be impacted by harsh chemicals not approved for cleaning by whirlpool. tried to explain to cx that this is in fact a cosmetic failure, but cx was resistent to explination of the product."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Falls Church, VA 22046
Jason A.
Job Details: 06/27/2022
Arrived at address & temperatures have been constant & no warm or freezing temps for the past 3 weeks exactly. Called another senior tech to discuss > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Poquoson, VA 23662
Lucas R.
Job Details: 06/27/2022
"upon arrival found damage to flooring in kitchen, behindand also under unit, bushings completely deteriorated documented damage in servicebench, tradcare closed, replaced heater, tested, unit working as designed, cx also requesting insulation due to mold, referred cx to customer service, part #'s for toe kick and insulation. W11573704, shield, W11550992 toe panel"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Point, VA 23181
Lucas R.
Job Details: 06/27/2022
"cx complaint unit not drying properly, checked unit found f2e1stuck key cod, and f4e3 airflow codes, both thermistors reding between 70-80 degrees upon arrival, moisture sensor checked good, cleared codes, heater cycling at 150 degrees on high, possible issue with logic in u.i, quoted cx , cx advised not to repair at this time, and will use time dry to finish when clothes come out damp."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Enola, PA 17025
Fred G.
Job Details: 06/27/2022
cx complaint unit is building ice in the FC. inspected unit and found ice at the bottom of Fc and under the evap. found units drain hose was clogged with ice. was able to get it all cleared out with steamer and unit did drain. this isnt the first time this happened to this unit. called techline and TL deemed the unit none repairable.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/27/2022
"Replaced parts and ran a calibration cycle. Ran manual agitation, manual spin and then a test cycle. The unit worked as designed. collected"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 06/27/2022
installed manifold pieces and units rack is now upright and working as fdesined job compelted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22305
Emmanuel R.
Job Details: 06/27/2022
"sr-7733973185. techline.Cs unit cannot be leveled, I found the threads on the leveling legs are not threading properly out of shape.Unit needs leveling legs W11545335. Ordering leveling legs.; ordrng 1 W11545335 (leg/leveling)"
We serviced a
JENNAIR RANGE
Model JGS8860BDP17
Near Catonsville, MD 21228
Robert L.
Job Details: 06/27/2022
"cx complaint not heating above 280, ignirotr glows butno gas cx said when he taps regulator would ignite gas, found ignitor weak not full opening valve, replaced ignitor from pre-id, resecured all connections to valve, tested all ops ok, collected cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 06/27/2022
CX complaint upper left adjuster assembly separated replaced adjuster assemblies tested working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details: 06/27/2022
CX complai t is that the unit is leaking. I found that the drain hose a hole in it causing the leak. I found evidance of rodent infestation. I am ordering 1 drain hose (W11244231). I have set a return date for 6/30. Please be awere of possible environmental concerns .; ordrng 1 W11244231 (drain hose 82 @ tribs)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Glen Allen, VA 23060
Eric F.
Job Details: 06/27/2022
"Confirmed cx complaint unit rattling. Replaced rollers and idler with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gambrills, MD 21054
Dustin F.
Job Details: 06/27/2022
"CX complaint: not cooling in fridgeInspected unit and tested Compressor, all thermistors (at the Control) then RC EVap and RC CAbinet thermistors, ALL IN RANGE! Then thawed out evaporator fully and rand diagnostic test, to test the 3 way valve. on step 5 of the test, i sprayed real quick onto the evap then waited 10 min, IT did Not Refreeze, confirming 3 way valve function. Found SP W11092686 and inspected the drip pan. confirmed it had been warped. the SP mentions number S16360 - Covers labor Only. ORdering Drip pan kit W11457241 and setting RC evap fan assembly on return in case CX wants it installed. they WILL have to pay on the spot for it. Charged CX $211.61 via card. CX is paid in FULL unless they want new thermistors installed with fan motor.; rqstng P&A on 1 W11457241 (Drip Pan Kit)"