We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, Virginia 23231
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, Virginia 22003
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, Maryland 20715
David J.
Job Details:
11/23/2022
Arrived at home knocked multiple times. Had office call and no answer stayed until 10 after. Cx will need to reschedule
We serviced a
WHIRLPOOL RANGE
Model KERS807SSS00
Near Petersburg, Virginia 23803
Chris B.
Job Details:
11/23/2022
cx comp unit rf burner will not work insp unit conf cx comp found bad inf switch cx sated they will be replacing unit collected 120 sc cc
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, Virginia 23457
Branden R.
Job Details:
11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
WHIRLPOOL OVEN
Model GBD307PRQ01
Near Hanover, Maryland 21076
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not turning on, it beeps but no display. Confirmed complaint. I found the User interface has failed. Unit needs a new console but the parts are no longer availible. Avised customer, Collected for svc call $120.00"
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Clinton, Maryland 20735
Robert A.
Job Details:
11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed. The cx said they paid for the screen by phone calling into the office.
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Virginia Beach, Virginia 23454
Branden R.
Job Details:
11/23/2022
"cx complaint gas leaking , checked unit and found gas detector going off around back of unit near main hook up , tighten all connetions and tested again unit is no longer leaking and gas detector no longer goes off while testing unit ."
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Chesapeake, Virginia 23324
Austin D.
Job Details:
11/23/2022
cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, Virginia 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, Virginia 23075
Jonathon C.
Job Details:
11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, Virginia 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, Virginia 22310
Christian C.
Job Details:
11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, Virginia 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Portsmouth, Virginia 23701
Anthony D.
Job Details:
11/23/2022
replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, Virginia 23435
Anthony D.
Job Details:
11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, Virginia 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, Virginia 23878
Zachery R.
Job Details:
11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, Virginia 22207
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, Virginia 22030
Carl R.
Job Details:
11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/23/2022
7735119780THE DOOR SWITCH CAME OUT AND WAS BROKEN I LOOKED AND NOTICED THE WIRES WHERE BACK AND NO ROOM TO COME OUT FURTHER CALLED TECH LINE EXPLAINED AND SENT PIC UNIT NON REPAIRABLE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Clayton, Delaware 19938
Frederick R.
Job Details:
11/23/2022
Replaced evap fan motor per prior diagnosis. Tested unit after repair and it is now working properly. CX paid $110 in labor and is paid in full. Unit working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/23/2022
"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, Maryland 20882
Ricardo S.
Job Details:
11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, Maryland 20708
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, Maryland 21409
Alexander D.
Job Details:
11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, Maryland 21204
Keith H.
Job Details:
11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, Maryland 20706
David J.
Job Details:
11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Annapolis, Maryland 21401
Alexander D.
Job Details:
11/23/2022
"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, Virginia 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, Maryland 20659
Shawn D.
Job Details:
11/23/2022
"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, District of Columbia 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, Virginia 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, District of Columbia 20011
Dustin F.
Job Details:
11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Laurel, Maryland 20707
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not washing with cold water , confirmed complaint. Found the connector to cold water not secured, secured connector and tested unit, No error codes present and unit completed test cycle. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Catonsville, Maryland 21228
Robert L.
Job Details:
11/23/2022
"installed dual valve and filter housing, cx supplied new fiter, water returned to door , pressure ok solid stream but a little slow, saddle valve on bottom of pipe, and tubing extra long, cx aware and ok with flow, tested all ops ok collected $110 labor"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, District of Columbia 20017
Samuel R.
Job Details:
11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, Maryland 21227
Robert L.
Job Details:
11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety they gave autho for full repair W1510R0WPL1"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS02
Near Washington, District of Columbia 20016
Mitchell H.
Job Details:
11/23/2022
cx complaint unit not cooling well in freezer. got to unit and found compressor at full ramp. partial frost pattern. compressor scolding hot. unit has a SS leak/issue. quoted cx for SS work and he just paid service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, Virginia 22315
Christian C.
Job Details:
11/23/2022
Installed control and main harness. Set temps to recomended.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, Pennsylvania 17350
Drew B.
Job Details:
11/23/2022
cx complaint that unit doesnt agitate.. but foudn last several times worked fine ran claibration and service test and manual test operations. after calibration and auto test cycle foudn no stored codes and no obvious issues with wash operations. did tighten the t27 torx for slightly lose causing the unit to possible have issues with constanty contact on stator.. being wobbly... unit appears to be functional today..
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEM8
Near Chesapeake, Virginia 23323
Austin D.
Job Details:
11/23/2022
"cx complaint the unit is not making ice. checked the unit and found that the heater circuit on the ice maker was fried. therfore, the unit was not cycling and making ice. replaced the ice maker and tested operation. unit is running as designed."
We serviced a
JENNAIR OVEN
Model JMW3430WP02
Near Fulton, Maryland 20759
Robert L.
Job Details:
11/23/2022
"once out and apart found control burnt at relay and element warped, replaced both bake alament and main control per previous, tested all ops ok, collected $240 labor visa cx paid in full"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, Maryland 21044
Robert L.
Job Details:
11/23/2022
"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, Pennsylvania 17313
Bernard M.
Job Details:
11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, Virginia 23452
Justin W.
Job Details:
11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, Virginia 22655
Ezra M.
Job Details:
11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, Virginia 23703
Anthony D.
Job Details:
11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, Maryland 20602
Robert A.
Job Details:
11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, Virginia 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL COMBO
Model WET4027HW1
Near ,
Alexander W.
Job Details:
11/23/2022
Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kensington, Maryland 20895
Israel R.
Job Details:
11/23/2022
Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Chesterfield, Virginia 23832
Jerod R.
Job Details:
11/23/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint cold water constantly filling. checked unit, come to find defective solenoid in cold valve, replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/23/2022
"Cx complaint squeacky noise Inspected unit and manually turned the basket. Found the bellow rubbing against the basket on the top making a squeacky noise, Pushed the gasket in place by applying force on it. Ran spin (test 7) 2 times, the unit worked as designed. If the cx calls back with the same issue, please per id bellow W11314648 (mandatory)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near ,
Andrew W.
Job Details:
11/23/2022
"Cx complaint is oven is not holding temp. inspected and verified complaint. prior to visit cx flipped breaker and unit has been working but still concerned oven is not keeping correct temps. tested all functions in diag mode and then tested unit's bake function and monitored temps. temps climb and dropped to; 355 and dropped to 335, 365 and dropped to 345, and 380 and dropped to 350. unit is in range and working as designed. cx paid $120 service call by cc"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Red Lion, Pennsylvania 17356
Bernard M.
Job Details:
11/23/2022
"Replaced capacitor, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mattaponi, Virginia 23110
Lucas R.
Job Details:
11/23/2022
"replaced parts needed, calibrated & tested - unit woroking as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Allen, Virginia 23060
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit cx states does not leak everytime only sometimes not alot small puddles inspected found rear higher then the front leveled out unit and tested unit now functions normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, Virginia 22974
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, Maryland 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, Maryland 21613
Andrew H.
Job Details:
11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, Virginia 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, Virginia 23885
Chris B.
Job Details:
11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, Virginia 20186
Tanner B.
Job Details:
11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, Virginia 22508
Tanner B.
Job Details:
11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, Maryland 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, Virginia 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, Maryland 20816
Dustin F.
Job Details:
11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, Virginia 23060
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Hedgesville, West Virginia 25427
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Shepherdstown, West Virginia
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ranson, West Virginia 25438
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crimora, Virginia 24431
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avenue, Maryland 20609
Shawn D.
Job Details:
11/23/2022
"arrived temps were 7 in freezer 33 pulled unit out checked heat transfer dryer is cold so took frreezer apart unit has full frost pattern some ice build up on right hand side not around thermister then damper opened closed a couple times and is noisey. unit is still on and cooling so checked dryer again and now is warm condenser is hot. replaced control , ui and damper plugged back in and unit started to cool. told cx keep an eye on tmeps over the weekend and to call back monday if still issue"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/23/2022
Replaced right trim unit is working properly.
We serviced a
MAYTAG OVEN
Model AER6303MFS2
Near Lanham, Maryland 20706
David J.
Job Details:
11/23/2022
CX complaint oven user interface buttons are nonresponsive. Arrive to unit and inspected and found. None of the buttons on the user interface are working. Disconnected the power and removed all user interface control replace with new one and tested unit buttons are on now working as should. Set time and tested bake unit preheated with no problems. Unit is not working as designed job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Marshall, Virginia 20115
Daniel J.
Job Details:
11/23/2022
washer not completeing the cycles checked fault history getting f8 e1 error removed console checked cold water screen built up with debris replaced ran quick wash water filling normal agitates ans spins
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stuarts Draft, Virginia 24477
Kyle A.
Job Details:
11/23/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fallston, Maryland 21047
Eric W.
Job Details:
11/23/2022
cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, Virginia 23666
Carl A.
Job Details:
11/23/2022
"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, Maryland 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.