We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, MD 20851
Julian H.
Job Details:
11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Dustin F.
Job Details:
11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details:
11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21209
Keith H.
Job Details:
11/23/2022
w151210apl1... sr7735116778..cx says whpl said they were covereing repair so he called and got autho...i found the evap heavily frosted and the wire harness is damaged therfore heater not coming on; ordrng 1 W11581973 (harness) and 1 W11546684 (clip
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Norfolk, VA 23513
Anthony D.
Job Details:
11/23/2022
cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details:
11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details:
11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Vienna, VA 22180
Carl R.
Job Details:
11/23/2022
"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/23/2022
CX complaint is WM banging and not advancing. Inspected/tested and found unit has a broken gercase and a bad motor. Motor is CBE. Quotes CX $508.77. They want to proceed with repair. CX paid $120 in cash. Owes $388.77 on return before repair is performed;. Spoke to CE. CX rescheduled for Sat 12/3/22. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, VA 23224
Jonathon C.
Job Details:
11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the unit is not running cycles properly, giving an error code. Unit tested and found error code F8E1. Ran valve tests and the cold valve failed. Unit needs a new valve assembly.; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/23/2022
Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ
Near Richmond, VA 23220
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Henrico, VA 23233
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found dent on left hand side corner the order item states to order interface as well ordering left hand door and interface assy; ordrng 1 W11610996 (Left hand door assy) and 1 W11574767 (User interface)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
JENN-AIR OVEN
Model JJW3830WP00
Near Rohrerstown, PA 17603
Justin L.
Job Details:
11/23/2022
Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17104
Fred G.
Job Details:
11/23/2022
"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details:
11/23/2022
"I was able to access and replace both parts. I then powered the unit back on and found that the control panel and a relay in the control clicked and blinked. I called WP tech line and was able to rule out the run motor, the drain pump, and DC circuts. Per WP Tech Line I am ordering 1 main wire Harness (W11344507). I have set a retun date for 12/1. please see SR #7735122651.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details:
11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details:
11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/23/2022
"cx complaint lid not functioning - check unit found f5e4 lid lock code, lid cracked at hinge causing lid not to close properly and lock replaced lid, calibrated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/23/2022
REPLACED THE MOTOR SPLUTCH AND BELT RECALB WASHER UNIT CHECKED GOOD.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, MD 20854
Julian H.
Job Details:
11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
Shawn D.
Job Details:
11/23/2022
"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Manassas, VA 20112
Robert W.
Job Details:
11/23/2022
Replaced console and tested unit is workin gproperly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Richmond, VA 23225
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Seven Valleys, PA 17360
Sal R.
Job Details:
11/23/2022
"CX complaint was that the unit would not advance through the cycle. I found that the uint had a F8E1 error code. I found that the hot side of the valve failed. I replaced the valve from van stock and unit tes good.; ordrng 1 LOOK (LOOK), used 1 W11210463 (water inlet valve) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Millville, DE 19970
Michael E.
Job Details:
11/23/2022
"CX complaint: IM is making a very loud sound. This sound went on for 2 weeks and stopped yesterday. Tested and verified complaint. CX played a recording for me. What it sounds like is whistling. I believe this was a water line whistling as water was running through it. I could not duplicate. I did slight;ly turn the valve to alter the water flow slightly. If it is whistling, that would likely solve problem. If sound returns, we may need to replace a pump and water line in the unit. Unit is working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
Shawn D.
Job Details:
11/23/2022
"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details:
11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, MD 21163
Brian R.
Job Details:
11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details:
11/23/2022
Replaced FC door shipped to cx. tested and unit is now working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Richmond, VA 23236
Jerod R.
Job Details:
11/23/2022
"tested unit found unit has bad gearcase , ordered needed parts to fix; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/23/2022
"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details:
11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details:
11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/23/2022
cx stated they cancelled
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Chester, VA 23831
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/23/2022
"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, VA 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Prince George, VA 23875
Joseph D.
Job Details:
11/23/2022
"replaced mag and transformer, unit now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21209
Keith H.
Job Details:
11/23/2022
cx complaint is unit makes loud noise inspected unit put into diagnsotics no errors ran test it worked fine. i inspected tub/basket..went under inspected clutch and motor. ran more test cycles unable to duplciate noise ...........if cx calls back go with W10721967(clutch) W11481722(actuator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/23/2022
Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details:
11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Eric W.
Job Details:
11/23/2022
cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, MD 20706
David J.
Job Details:
11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details:
11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/23/2022
"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/23/2022
cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."