Service History 890 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Richmond, VA 23225

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

JENNAIR RANGE

Model JGC7636BS01

Near Vienna, VA 22181

Carl R.

Job Details: 11/23/2022

"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near Washington, DC 20002

Samuel R.

Job Details: 11/23/2022

replaced parts and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/23/2022

"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Falls Church, VA 22044

Lloyd B.

Job Details: 11/23/2022

"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"

We serviced a

WHIRLPOOL COMBO

Model WET4027HW1

Near ,

Alexander W.

Job Details: 11/23/2022

Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Norfolk, VA 23513

Anthony D.

Job Details: 11/23/2022

cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near McLean, VA 22102

Jason A.

Job Details: 11/23/2022

"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ

Near Chester, VA 23831

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

We serviced a

WHIRLPOOL OVEN

Model RF362LXSB0

Near Harrisburg, PA 17110

Fred G.

Job Details: 11/23/2022

i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRT148FZDM04

Near Suffolk, VA 23435

Anthony D.

Job Details: 11/23/2022

"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 11/23/2022

cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed

We serviced a

MAYTAG DRYER

Model MEDX500XW1

Near Nokesville, VA 20181

Robert W.

Job Details: 11/23/2022

CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/23/2022

"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Richmond, VA 23235

Joseph D.

Job Details: 11/23/2022

"replaced failed brackets and sliders, sealed gaps, unit working properly"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Olney, MD 20832

Julian H.

Job Details: 11/23/2022

CX complaint about unit giving a loud sound and jumping from place inspected & found no errors but a loud noise coming from gearcase & motor also has a weak suspension since this is a gearcase replacement tested washplate & found it stuck not coming out will need to break it & have replacement in hand MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10902814 (washplate) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23235

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/23/2022

Installed and tested icemaker and unit is now as designes.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Drayden, MD 20630

Shawn D.

Job Details: 11/23/2022

arrived and cx also had complaint f water dispenser sticking. replaced controls then removed sticky pad off the back of the dispenser and tested unit started to cool and water pad is not sticking. unit is good

We serviced a

JENNAIR DISHWASHER

Model JDTSS246GP0

Near Richmond, VA 23220

Jonathon C.

Job Details: 11/23/2022

"cx complaint, lights on console defective. inspected unit, verified complaint. ordering console. unable to reschedule.; ordrng 1 W11302461 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Martinsburg, WV 25405

Danny R.

Job Details: 11/23/2022

cx cant make apt tooday resch for a friday must be am; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Potomac, MD 20854

Roberto I.

Job Details: 11/23/2022

"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Harrisburg, PA 17104

Fred G.

Job Details: 11/23/2022

arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Harrisburg, PA 17104

Fred G.

Job Details: 11/23/2022

arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Harrisburg, PA 17104

Fred G.

Job Details: 11/23/2022

arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Silver Spring, MD 20910

Dustin F.

Job Details: 11/23/2022

"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Manassas, VA 20112

Robert W.

Job Details: 11/23/2022

Cx Complaiont is the unit is getting hot and is damaging the fllor infront of oven. Found the floor infront of unit whorrped floor is getting to hot. Installed deflector unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Selbyville, DE 19975

Michael E.

Job Details: 11/23/2022

"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Vienna, VA 22181

Carl R.

Job Details: 11/23/2022

"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"

We serviced a

WHIRLPOOL WASHER

Model SSSSSSSSS

Near Bowie, MD 20721

David J.

Job Details: 11/23/2022

Could not find serial number or model number on unit. This is a washing machine and is very old explain to customer without the information theres no way to order anything and by the age of it if anything was needed its possible that part is not available. Job complete. No work was done for this appointment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23227

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Emmanuel R.

Job Details: 11/23/2022

"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS20

Near Ashburn, VA 20148

Ken M.

Job Details: 11/23/2022

Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS00

Near Chesterfield, VA 23832

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit ois now fully functional

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS00

Near Chesterfield, VA 23832

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit ois now fully functional

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Richmond, VA 23223

Jonathon C.

Job Details: 11/23/2022

"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Saint Charles, MD 20603

Robert A.

Job Details: 11/23/2022

"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Harrisburg, PA 17111

Fred G.

Job Details: 11/23/2022

cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 11/23/2022

"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 11/23/2022

"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/23/2022

"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avenue, MD 20609

Shawn D.

Job Details: 11/23/2022

"arrived temps were 7 in freezer 33 pulled unit out checked heat transfer dryer is cold so took frreezer apart unit has full frost pattern some ice build up on right hand side not around thermister then damper opened closed a couple times and is noisey. unit is still on and cooling so checked dryer again and now is warm condenser is hot. replaced control , ui and damper plugged back in and unit started to cool. told cx keep an eye on tmeps over the weekend and to call back monday if still issue"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gainesville, VA 20155

Daniel J.

Job Details: 11/23/2022

customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2589AES3

Near Arlington, VA 22207

Lloyd B.

Job Details: 11/23/2022

"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Chesterfield, VA 23832

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20037

Samuel R.

Job Details: 11/23/2022

cx comlaint unit is not draing.inspected unti and could confirmed.found drain pump to bad.also found unit to have copper bushing element.will replace element per service pointer W11540964.will use pump on return visit as cx only wants us to pull unit out once due to the small space in the kitchen.cx will call when to reschedule repair W11537778 100 tribles; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MVWb765FW1

Near Carlisle, PA 17015

Andrew S.

Job Details: 11/23/2022

Per previous diag I was able to access and replace the gearcase and water valve. I then ran the diag test and the unit is now functioning as intended without any leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Newark, DE 19702

Alexander W.

Job Details: 11/23/2022

"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Charlottesville, VA 22901

Eric F.

Job Details: 11/23/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Washington, DC 20002

Samuel R.

Job Details: 11/23/2022

cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Reston, VA 20191

Richard B.

Job Details: 11/23/2022

"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM0A

Near Aberdeen, MD 21001

Neil H.

Job Details: 11/23/2022

CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Andrew S.

Job Details: 11/23/2022

Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Ocean View, DE 19970

Michael E.

Job Details: 11/23/2022

"CX complaint: no UI response and not lit up. Tested and verified complaint. I had 120vac into control. i found a plug into UI was half way out. I plugged it back in and at first no change...until i unplugged unit for a min, then UI came back on and now unit is working properly. Job is complete. CX paid 120.00 for service on CC"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, PA 17402

Sal R.

Job Details: 11/23/2022

"CX complaint was that the unit would not wash., i found thatbthe sump & motor failed. I was able to access and replace the sump & motor. I then tested the unti and unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near North Garden, VA 22959

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not making ice. Did confirm units icemaker valve is not sending water. Ordering valve ; ordrng 1 W11546685 (Valve)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Sinking Spring, PA 19608

Justin L.

Job Details: 11/23/2022

Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near North Garden, VA 22959

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not making ice. Did confirm units icemaker valve is not sending water. Ordering valve ; ordrng 1 W11546685 (Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 11/23/2022

"Special Project, unit tested ok"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Frederick, MD 21703

Ricardo S.

Job Details: 11/23/2022

"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Crimora, VA 24431

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Ashburn, VA 20148

Richard B.

Job Details: 11/23/2022

"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF79R20DW04

Near Sedley, VA 23878

Zachery R.

Job Details: 11/23/2022

"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Leesburg, VA 20176

Ken M.

Job Details: 11/23/2022

Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Mill Spring, NC 28756

Robert A.

Job Details: 11/23/2022

Cx complaint that the unit is leaking while running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. As soon as the water entered the unit it began to rapidly leak. I checked the drain pump and water valve they are both in place and secure. I found the leak coming from the side of the sump assembly. The sump assembly will need to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11416362 (sump assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Crozet, VA 22932

Kyle A.

Job Details: 11/23/2022

Cx complaint of a broken strike. Replaced strike and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, DC 20008

Mitchell H.

Job Details: 11/23/2022

cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS7

Near Germantown, MD 20876

Julian H.

Job Details: 11/23/2022

CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Poolesville, MD 20837

Julian H.

Job Details: 11/23/2022

"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

arrived to help AS found badly crack outter tub again AS is entering notes and piccs for info and next step.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, VA 22031

Carl R.

Job Details: 11/23/2022

"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leesburg, VA 20176

Ken M.

Job Details: 11/23/2022

Appointment canceled per office.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waldorf, MD 20602

Robert A.

Job Details: 11/23/2022

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Scottsville, VA 24590

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Germantown, MD 20876

Ricardo S.

Job Details: 11/23/2022

"Replaced gasket, Freezer door cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Newport News, VA 23602

Carl A.

Job Details: 11/23/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/23/2022

"cx complaint unit wont advance thru cycles, keeps trying to lock the lid. inspected unit and verified complaint. unit just keeps trying to lock lid after pressing start, can hear it clicking. found bottom of lid latch broken. ordering lid latch, in stock @tribles. scheduled return visit for 12/6 but please place cx on cancellation list; ordrng 1 W11513248 (lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ashburn, VA 20148

Richard B.

Job Details: 11/23/2022

"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Bryantown, MD

Robert A.

Job Details: 11/23/2022

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Winchester, VA 22602

Ezra M.

Job Details: 11/23/2022

"installed new gearcase, reinstalled washplate, calibrated unit, working properly"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Glen Rock, PA 17327

Bernard M.

Job Details: 11/23/2022

Cx called and rescheduled;

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Franklin, VA 23851

Zachery R.

Job Details: 11/23/2022

"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Windsor, VA 23487

Zachery R.

Job Details: 11/23/2022

"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Sterling, VA 20165

Ken M.

Job Details: 11/23/2022

"Appointment canceled, issue resolved before I get here."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Chesterfield, VA 23832

Chris B.

Job Details: 11/23/2022

cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Keith H.

Job Details: 11/23/2022

cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Warrenton, VA 20187

Daniel J.

Job Details: 11/23/2022

replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Germantown, MD 20876

Ricardo S.

Job Details: 11/23/2022

"Replaced gasket, Freezer door cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Parkville, MD 21234

Keith H.

Job Details: 11/23/2022

cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ3

Near Ranson, WV 25438

Ricky E.

Job Details: 11/23/2022

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Installed control heater and harenss. Thawed the ice maker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Alexandria, VA 22306

Christian C.

Job Details: 11/23/2022

Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Falls Church, VA 22044

Lloyd B.

Job Details: 11/23/2022

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