We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Hanover, MD 21076
Alexander D.
Job Details: 07/01/2022
"cx complaint intermittent buzzing noise. cx said unit will make noise for 6sec about every 30min. inspected unit, compressor is running but no noise at this time. sounds like something vibrating based off cx description. found consensor touching base plate behind condensor fan housing. put piece of foam under condensor where its touching to prevent vibration. waited 5min with compressor running, still no noise. heard damper while waiting, sounded good. ran service tests with cx to make sure damper isnt noise, its not. when i ran test 3 for evap fan heard noise, loud buzzing. noise stopped when i opened fz door and started again after closing door again. noise stopped again and couldnt get it to start again. inspected fan, looks good no overfrosting. ordering evap fan; ordrng 1 WPW10128551 (evap fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Norfolk, VA 23504
Carl A.
Job Details: 07/01/2022
"cx complaint of unit turning by itself,checked unit to find the following error code F0E0, found water vavle to have an intrenal blockage in it causeing it to not to fully close when not in operation called techline spoke with Andrew, called saftey spoke with Donna advise they as to what needed to be repalced they dclined repairs at this time,cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Abingdon, MD 21009
Neil H.
Job Details: 07/01/2022
CX COMPLAINT THE RF ELEMENT IS STAYING ON A LONG TIME AFTER CYCLING NORMAL AT FIRST ORDERING NEW ELEMENT RF AND REPLACING SWITCH; ordrng 1 W11171119 (elmnt-surf) and 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 1 WP3149404 (switch-inf)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/01/2022
"CX complaint loud noise from the dryer.Ran a test, confirmed loud noise from blower area. Removed front and blower cover, found broken blower wheel. Replaced part using pre id. Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Catlett, VA 20119
Tanner B.
Job Details: 07/01/2022
fc fan out. replaced fan. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/01/2022
unit will need icemaker replaced evap and control replaced icemaker is failed and evap and control are defrosteing fresh side cx will thinkover repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Warrenton, VA 20186
Tanner B.
Job Details: 07/01/2022
Unit not producing ice.. compressor has been replaced and drier by different company.. i measure -10vac on low and 200psi on high .. the unit is cooling but not enough to make ice.. i found potential leak at ff evap.. ordering compressor for standby; ordrng 1 W11492867 (ff evap) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 1 W10832994 (compressor) and 1 3ct (3ct)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annapolis, MD 21401
Shane B.
Job Details: 07/01/2022
installed all ordered parts. cleared all ice and cleared drain line. restored power and tested thermistors and fans. everything is working. unit is set to recomneded temps. working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Abingdon, MD 21009
Neil H.
Job Details: 07/01/2022
CX COMPLAINT UNIT WAS SPINING AND HEAVY VIBRATION FOUND NO ERRORS AND THE UNIT SOUNDS GOOD SO I RECALB. WASHER TOLD CX TO USE UNIT AND SEE IF THAT CORRECTS ISSUE DID THE DLMS AND RESET AND FACTORY RESET.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 07/01/2022
"installed new lid lock and control, theres a wiring harness under the control to extend the lid lock wiring further but that harness has corrosion on one of the pins and the original lid lock can reach to the board so i omitted the extension harness to eleiminate effects form the corroded pin and unit tests good. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Haymarket, VA 20169
Tanner B.
Job Details: 07/01/2022
unit needs liner repair kit; ordrng 1 8201700 (liner repair) and 1 482395 (repair tape)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/01/2022
"replaced glass, trim, hinges, and handle, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
cx complaint is no ice inpsected unit and found icemaker shorted i was unable to force cycle icemaker ordeirng new one; ordrng 1 WPW10300024 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Germantown, MD 20874
Julian H.
Job Details: 07/01/2022
CX complaint about unit accumulating too much water on softener & detergent tray inspected no error codes found that housing was deformed and valves zipping more water than usual proper grounded and polarized replaced dispense/valve asm from preid tested and no accumulating water working fine now
We serviced a
WHIRLPOOL WASHER
Model LAT8714AAM
Near Potomac, MD 20854
Roberto I.
Job Details: 07/01/2022
"Replaced part and ran a quick cycle, the unit worked as designed. Collected $125"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Westminster, MD 21157
Brian R.
Job Details: 07/01/2022
cx complaint is unit wont wash right and things are always wet and doesnt think unit is spinning water out. ran auto test with lid open to find no cold water and found screen packed off as shes on a well. scleaned and cleared screen and ran test again. unit now checks. cx also to clean unit as well. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/01/2022
replaced all parts ordered and recalibrated unit then ran auto test. unit runs quiet and the way it should. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/01/2022
"cx complaint, not spinning out. replaced parts per prior diag. tested unit, unit working as designed. job is complete. i was not taking the agitator off properly. ended up not needing it."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Millsboro, DE 19966
Andrew W.
Job Details: 07/01/2022
cx complaint is unit make loud noise when in use. tested and verified complaint. upon inspection found that several beads were lodged into the felt lining of the drum. removed them and continued checking the unit. also found belt split and worn. ordering belt and returning with rollers and idler pulley. rescheduled with cx for friday 7/8/22 pm appt requested.; ordrng 1 341241 (belt)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Chester, MD 21619
Jonathon C.
Job Details: 07/01/2022
"cx complaint, unit takes a while to preheat. tested, inspected, verified complaint. unit took 20 mins to get to 185 pulled oven partially to check voltage from the control. no voltage on L2. pulled unit and found that the contractor who remodeled the kitchen wired the unit to a 120v 20a circuit. nuetral and ground wired to ground, L1 to L1, L2 to neutral from wall. told customer probably 14 times DO NOT TURN ON THE POWER. cx to call electiricain to complete install. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Andrew W.
Job Details: 07/01/2022
"Cx complaint is unit not cooling both sections. inspected and verified complaint. could hear unit start device clicking but compressor never came on. compressor is scolding hot, checked for an amp draw and got 0 (yes is was the correct red wire) tried putting a different start device on to rule it out and the compressor failed to start 4 times. ordering compressor and coupler. ss tech needed on return visit. cannot reschedule due to ss tech needed and parts are SO. leaving unit unplugged since it's not cooling so the compressor isnt burning for repair.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23236
Joseph D.
Job Details: 07/01/2022
"unit with failed compressor, will not start. unit will need compressor and associated lockring parts. SS tech only please.; ordrng 1 W11506635 (coupler) and 1 W11506621 (charging Tube To Compressor LOKRING) and 1 W11504415 (coupler) and 1 W11504431 (suction to condensor lokring) and 1 W11574734 (compressor) and 1 W11504447 (cap to drier lr) and 1 W11504445 (3 way to drier lokring) and 1 W11109499 (drier) and 3 3count (3 count please)s"
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS5
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/01/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gambrills, MD 21054
Eric W.
Job Details: 07/01/2022
installed drip pan
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Easton, MD 21601
Jonathon C.
Job Details: 07/01/2022
"cx complaint,grinding noise. repla ced parts per prior diag. unable to test unit, they were having electrical work done. job is complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20721
Samuel R.
Job Details: 07/01/2022
cx complaint unit wont latch.inspected unit and could confirm complaint.found unit stricker to hve failed.causing unit to not lock.unit will need a new stricker.will bring lid latch incase failed stricker caused any damaged to lock.W11457841 34 tribles; ordrng 1 W11457841 (stricker)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
ederly cx says they werent sure how to cancel appt but they dont want service
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20003
Ricardo S.
Job Details: 07/01/2022
"Cx complains that the unit make nosies, inspected unit.. the motor makes a humming noise, cks connection cks found a faulty motor capacitor, Replaced part V/S .. unti tested with cx and washer machine working ok; ordrng 1 w11428524 (capcacitor), used 1 w11428524 (capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Haymarket, VA 20169
Tanner B.
Job Details: 07/01/2022
Cc the unit making squeeking noise during spin.. unit seapping gear oil . needs new gearcase and clutch ..; ordrng 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 07/01/2022
Replaced door.. unit tested with cx and door closes better
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean View, DE 19970
Michael E.
Job Details: 07/01/2022
Replaced the RC thermistor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Hanover, PA 17331
Marc M.
Job Details: 07/01/2022
cx complaint unit not drying items. inspected unit and found no error codes. checked and found no rinse aid in the unit either. heater shows good continuity. provided cx instruct and unit now checks good.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Ocean City, MD 21842
Michael E.
Job Details: 07/01/2022
CX complaint' no cool. Tested and verified com
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Brookeville, MD 20833
Justin S.
Job Details: 07/01/2022
"cx says the unit cooled for less than 24 hours. the unit was off when i arrived.the unit is in a -20psi vacuum on both the high and low sides when not active.no dye anywhere i can see. turned the unit on and the low side pressure is -28psi and high side pressure is 20psi. compressor amp draw .4aac.pressurized the unit and sprayed everything down with soap and water and still didnt find any leaks.called tech support and spoke with a steve.says to look for a restriction before the dryer.sr# 7734016109.cleared the system 3 times and replaced the dryer.vacuummed the unit down and filled to weight.the unit is frosting the evaporator.sprayed down the unit and is not leaking.low side pressure is 5psi and high side is 155psi.the compressor is pulling 1aac.pres equilizized to 50psi.; ordrng 1 w10143759 (uv), used 1 w10143759 (uv) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/01/2022
"CX complaint: only quick wash pauses at 2min in cycle and wont continue until start is hit again. When start is hit, it goes back to 30min and will complete cycle from here. Tested and verified complaint. No error codes. Ordering control W11367297 and 2 tech due to stacked unit. Cannot reschedule due to needing to coordinate with CX...Vacation home and CX will be back in September.; ordrng 1 W11367297 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Alexandria, VA 22314
Lloyd B.
Job Details: 07/01/2022
"Cx complained the unit had slow dispense and the ice cubes got smaller, due to slow pressure Inspected the unit and found with the filter removed, the pressure increased. Installed new filter and the pressure dropped. Unit needs new filter head; ordrng 1 WPW10394053 (filter housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Virginia Beach, VA 23454
Carl A.
Job Details: 07/01/2022
"cx complaint of dispencer not working,checked unit to find the catch on dispencer broken off not allowing the dispencer to be close to hold the deteregnt break down as follows 1/WPW10224428service call break down as follows service call 120.00parts 74.60shipping 15.00labor 110.00sub total 319.60tax 4.48grand total 324.08deposit 324.08; ordrng 1 WPW10224428 (Dishwasher Detergent Dispenser)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Fairfax, VA 22030
Carl R.
Job Details: 07/01/2022
"throwing a code - F5 and E1 will not lock and so will not advance to washing. Inspected unit and found that the lock is functioning, but not staying locked. Control is not reading the functioning of the lid lock. Performed test 8, test at j6 connector all values read correctly. Control is needed; ordrng 1 W11400681 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lovettsville, VA 20180
Ezra M.
Job Details: 07/01/2022
"upper rack failed, installed upper rack adjuster kit.; ordrng 1 W10712395 (adjuster), used 1 W10712395 (adjuster) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/01/2022
CX complaint is WM will not agitate. Inspected/tested unit and verified complaint. Pulled F7E5 error code. Found unit had a faulty actuator and defective splutch. Replaced both parts from pre-id. Retested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Chantilly, VA 20151
Carl R.
Job Details: 07/01/2022
"Water continues to leak out of front left side of door. Substantial water leakage last night . Talked with cx about water on floor. And looked at past history on rhe dishwasher. All checks from previous tech is justified. Looking further into the situation. I noticed that the outer door trim is slightly, within the first 6 min of running the dishwasher. allowing water to run down outer door trim and pool under the front of the dishwasher. Removed the outer door trim of the path of the water, allowing the dishwasher to run for 15 min on normal and 5 min on heavy. No water leaks seen dropping onto the floor. Ordering 1 new outer door trim; ordrng 1 W11414078 (Cabinet seal)"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Washington, DC 20002
Ricardo S.
Job Details: 07/01/2022
"Cx complains that the upper rack falls down, inspected unti and found a broken tracks.. Scode cover parts and labor S22916 replaced parts, upper racks cks ok"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23464
Branden R.
Job Details: 07/01/2022
"cx complaint dryer lint vent blocked error , checked unit found no error codes , tested all major componets and everything checked good , proper ohms on heater all safetys checked good , motor running like designed , found when unit is hooked up to house vent unit loses heavy amount of air flow , when unhooked unit runs good showed Cx and advised to get vents cleaned . unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Timonium, MD 21093
Milton J.
Job Details: 07/01/2022
Complaint front panel missing segments. Installed new Front Panel as ordered by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near ,
Danny R.
Job Details: 07/01/2022
cancelled apt
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Haymarket, VA 20169
Tanner B.
Job Details: 07/01/2022
"Cc the unit had a thermal event under cooktop while daughter was prepping for diner.. the cooktop bent upwards and caused burner caps, knobs and grates to fly upwards of 10ft away .. informed wpl of what happened and they stated its consistent with the knob being slightly turned CX did say gas company was out and couldnt find a leak .. Pics in sd Saftey sr on file with saftey and on ty card. accidently didnt enter in my notes.. saftey reaching out to cx . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Ocean City, MD 21842
Michael E.
Job Details: 07/01/2022
Replaced the upper door glasss as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Andrew W.
Job Details: 07/01/2022
"Cx complaint is unit stuck on drain, flashing clean light. inspected and verified complaint. cx had recently installed new garbage disposal and the drain line back filled into the float switch tray causing the unit to think it still needed to drain. removed tray and washed and re installed and tested unit. unit worked as designed and error code cleared. noticed unit also falls into the special project heater element replacement. cx had not had his unit updated yet. per the special project s code replaced the heater element. unit is working as designed. heater element is covered by s code. cx is only charged the $120 service call for the correction of the float switch. Called office and spoke to Sara to confirm how to charge cx. cx paid $120 by cc. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Andrew W.
Job Details: 07/01/2022
"Cx complaint is unit stuck on drain, flashing clean light. inspected and verified complaint. cx had recently installed new garbage disposal and the drain line back filled into the float switch tray causing the unit to think it still needed to drain. removed tray and washed and re installed and tested unit. unit worked as designed and error code cleared. noticed unit also falls into the special project heater element replacement. cx had not had his unit updated yet. per the special project s code replaced the heater element. unit is working as designed. heater element is covered by s code. cx is only charged the $120 service call for the correction of the float switch. Called office and spoke to Sara to confirm how to charge cx. cx paid $120 by cc. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Fairfax, VA 22033
Carl R.
Job Details: 07/01/2022
"Cx not available, talked with office. Was told to move on. Cx has been rescheduled. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Richmond, VA 23224
Chris B.
Job Details: 07/01/2022
cx complaint unit will not cool inspecetd unit found ice ball on top right corner of evap on cap tube finger will not stick to evap unit need sealed system ordering evap and compressor and dryer and couplers unit needs sealed system repair r600a; ordrng 1 W11580057 (compressor) and 1 W11504432 (coupler) and 1 W11506638 (tube) and 1 W11109499 (dryer) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 W11506619 (coupler) and 1 W11341162 (evap) and 1 W11504415 (coupler) and 1 W11504450 (coupler) and 1 W11504432 (coupler) and 1 W11504445 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Mountville, PA 17554
Justin L.
Job Details: 07/01/2022
Cx complaint unit tripped breaker. Was able to access unit and found breaker tripped. Corrected breaker and tested unit to find cooktop hot light on and when testing burners front right flashed under cooktop then tripped breaker. Removed cooktop to find broken element. Will need element and infinite switch for repair. Setting return for Wed 7/6/22; ordrng 1 WPW10312185 (right front switch) and 1 W11517959 (right front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Lovettsville, VA 20180
Ezra M.
Job Details: 07/01/2022
"right side of ice maker pushed out due to ice cube stuck in it, ejection fingers stuck mid cycle. cleared ice, ice maker cycled and filled normally. ordering ice maker.; ordrng 1 WPW10300022 (icemaker)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
cx says another company serviced unit 3 days ago
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hanover, MD 21076
Alexander D.
Job Details: 07/01/2022
"cx complaint unit making clicking noise then stops cycle. inspected unit and verified complaint. found console has dent on bottom and crease on right side, also cavity face by door switches is dented so door cant close properly. called techline, sr#7734013841, unit was clearly dropped and deemed unrepairable. was transfered to tradecare team to document. was advised that since unit was clearly dropped, builder has to call tradecare to work out resolution. left cx with number to have builder call and sr# to reference."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Halethorpe, MD 21227
Alexander D.
Job Details: 07/01/2022
"arrived to replace sump asm. found wrong sump ordered, doenst have motor, pic saved. ordering correct sump asm, in stock at tribles. scheduled return visit for 7/5; ordrng 1 W11025157 (sump asm)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Dunkirk, MD 20754
Robert A.
Job Details: 07/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
Cx Complaint is the unit isnt dispensing anything. Inspected unit and found the inner door linner is bowed in alot and shim isnt working to fix door. Unit will need new door in order to fix issue. Ordering Door; ordrng 1 W11435353 (LH Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Suffolk, VA 23436
Zachery R.
Job Details: 07/01/2022
"cx complaint unit leaking from dispenser, checked unit, come to find defective separator not sealing properly so moisture build up at ice door would drip, replaced separator, tested, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Shane B.
Job Details: 07/01/2022
arrived to install ordered parts and could not remove the unit from the cabinet to start working on it. all 4 mounting screws are removed but unit will not budge at all. i found what looks like some silicone at the bottom edges of the unit. unit may be siliconed in place. cx said she had no idea if the builders did that or not. i called office to inform them and they had me take pics of the uit with mounting screws removed and the silicone showing at the bottom. they said to have the builder remove the unit and call us back to install parts. i informed cx of this and they are going to contact builder.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
installed all parts ordered but the drain is clogged again with ice. units not draining out of freezer into drip pan its coming into freezer again. cleared some ice and should work better now but will need to come back and clear drain properly with steam gun and drain kit; ordrng 1 W11084807 (drain kit.)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Silver Spring, MD 20906
Israel R.
Job Details: 07/01/2022
Installed new motor and same thing. check harness and the harness red wire was not in correctly. I reseated the connector and tested. UInit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRV20KGBL00
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/01/2022
Cx complaint unit not cooling properly. Was able to access unit and found that the return ducts were frozen over. Found the fc door liner was seperating causing closing issues allowing in warm air. Also found drain tube clogged. Used steamer to clear ice and tube but will need the door to correct the issue. Ordering door and it will need to ship to cx house and they will contact us to set return.; ordrng 1 L2200713 (fridge door black)
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Vienna, VA 22182
Richard B.
Job Details: 07/01/2022
"CX complant, Heated dry light blinks and machine not working, Inspected unit and cycled breaker , Turned breaker back on and blinking light returned. Ordering console and control if CX calls back. Not in stock , Further work needed, RB; ordrng 1 W10240113 (console 226.16) and 1 W10250166 (control 228.52)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/01/2022
Cx complaint is no operation. inspected and verified complaint. UI is completely unresponsive. took top panel off and tested at the control for power coming into the unit. unit should have 12vdc and only had 3.8. checked voltage to ui and only getting 57.1vac. because this unit is stacked I can't get behind it to check the terminal block for proper wiring and test components on the back to see what exactly is wrong. cx stated they have only had 1 successful use from the dryer for a single bathing suit and recently had the vents cleaned before the new unit was delivered. returning with parts and a 2nd tech. rescheduled with cx for 7/11/22 am requested. cx will be out of town prior and is only home the 11th and 12th.; schdld next appmnt for 7/11 MON AM
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Poolesville, MD 20837
Julian H.
Job Details: 07/01/2022
CX complaint about unit not filling enough put unit on test cycle no errors did a calibration then went to the back and confirmed proper pressure from supply valve put uit on a normal cycle deep fill option and fwater got passed half of drum CX states it wasnt that way if CX calls back will need a control board; ordrng 1 W11162440 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Richmond, VA 23224
Chris B.
Job Details: 07/01/2022
f8e1 valve failure f5e3 unlock failure f0e1load in drum during clean washer cycle f5e4 failure to open door between cycles f5e2 lock failure ran unit threw qiuk test cycle will need second tech to further diag unit need second man to help unstack unit when in test mode 1 unit will not flow water but will in test 2 and 3; saved tckt
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Boyds, MD 20841
Julian H.
Job Details: 07/01/2022
CX complaint about unit not draining put unit on spin and noticed that drain is working but found that transmission is leaking oil bearing had weared out and damage causing a noise and also causing spin cycle not to spin clothes out properly issue with outer tub asm spinner asm and drum this last part is NLA couldnt give Cx an estimate for the repair since one of the parts is no longer available unit is beyond repair at this point; ordrng 1 W10181639 (support) and 1 22002115 (spinner assy w/balan PART NLA) and 1 22004465 (outer tub)
We serviced a
WHIRLPOOL OVEN
Model KDRS407VSS04
Near Washington, DC 20008
Samuel R.
Job Details: 07/01/2022
wromg burner cap was ordsered.ordering correct burner cap WPW10256027 special order cx still owes 125.00; ordrng 1 WPW10256027 (burner cap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Damascus, MD 20872
Julian H.
Job Details: 07/01/2022
replaced heater per svc pointer w11540964 S code S17304 covers P&L
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS4
Near Richmond, VA 23225
Chris B.
Job Details: 07/01/2022
cx complaint unti will not heat tom disired temp inspecetd unit found good bake and broil elm found 240 to unit found good broil elm and all wires seated on control and UI working as desighned but bake will kick on can not hear any relays click when hit start on bake 350 degress ordering control; ordrng 1 W11099784 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/01/2022
"cx complaint food freezing in ff section, upon arrival checked temps, ff at 36 degrees, fc at 6 degrees, rc at called techline, spoke with JR was advised to check frost pattern in fc, fc has good frost pattern, and we need data logger 48 hour info. also bump rc temp up to 39 degrees.SR#7733384091; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/01/2022
CX SAID THEY FOUND THE VENT RESTRICTED HAVING VENT CLEANING COMPANY OUT TO CLEAN VENT DRYER HEATING BUT MULTI RUNS TO DRY.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW5
Near York, PA 17408
Drew B.
Job Details: 07/01/2022
cx complaint that unit is leaking still but found no issues with the drain tube or pan issue... i found the unit to have a leak at the supply copper line and advised how to resolve not a wrrnty item.
We serviced a
KITCHENAID MICROWAVE
Model KHMS1850SSS0
Near Gaithersburg, MD 20882
Julian H.
Job Details: 07/01/2022
CX complaint about door ot latching inspected and noticed that cams stayed inside switch holders most likely from Cx slamming door bring cams fwd to position tested door opening and closing and working properly advised Cx to close door gently
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Washington, DC 20016
Samuel R.
Job Details: 07/01/2022
cx complaint unit will not agitate.insoected unit and found unit to have erro code f7e6.checked connections and all are good.ran a service test and unit barely spun and agitate.unti will need a new motor.called pwh and have 2 in stock.; ordrng 1 W11497303 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/01/2022
"cx complaint unit not cooling, checked unit found temps at 20 and 46, partial frost pattern and ice clump on evap indicating leak or restriction in sealed system, compressor pulling .7 amps, sealed system tech needed for return visit.; ordrng 1 W11459354 (evap) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice door and chute tested unit now functions normally
We serviced a
KITCHENAID MICROWAVE
Model KMCS1016GSS1
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/01/2022
CX complaint: display missing digits and buttons not responding. Tested and verified complaint. Called WpTL and found out unit is not repairable. SR7734016178 Per WP i advised CX to contact extended warranty company and i wrote the SR # on the TY card for CX to give to ext warranty co. Unit is non repairable. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falls Church, VA 22042
Jason A.
Job Details: 07/01/2022
CX complaint WASHER water leaks from valves / not operating. Replaced control & valve assym. Test cold & hot water connections. Calibrate & test wash. Start NORMAL wash. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21239
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Not Dispensing Ice Inspected Unit, Confirmed Ice maker makes and drops ice into the tray via Reset button. Found Ice Bound up in chute/dispenser housing, Investigated further and found the chute selecter rod came off the clip not allowing the chute to open. creating a blockage. Took the ice tray apart, cleaned it out, then reassembled. Reinstalled tray and tested ice maker. Everything now works as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/01/2022
"cx complaint fridge section is not cooling freezer seems find and he said thrusday unit showed po on display. inspected unit fridge 65 freezer 20 on top and 0 on bottom and freezer fan not running or ice blocking it. went to van grabbed new assem from v/s installed and tested and now fan runs. told cx give it some time for unit to cool down. unit is good; ordrng 1 W11224591 (evap motor SD V/S), used 1 W11224591 (evap motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
"CxComplaint is the unit isnt making ice. Inspected unit and found the emitter not reading no light on, Replaced boards and light is on and it is regeristing in step 15."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parkville, MD 21234
Justin S.
Job Details: 07/01/2022
the unit is leaking gas from the regulator. the unit needs the regulator; ordrng 1 W11346659 (regulator)
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Milton J.
Job Details: 07/01/2022
"Complaint unit keeps showing clean vent message and front panel has a ding. Installed new Front Panel, Exhaust thermistor and Blower Wheel. Tested unit and clean vent message not showing. Unit is now functioning properly. -MJrob"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lusby, MD 20657
Shawn D.
Job Details: 07/01/2022
"cx complaint same issue not spinning out the clothes. inspected unit then checked for errors and had f7e4 f6e3 f0e5. ran unit and we have a shifting issue. checked slider to find magnet is coming off not allowing the slider gears to lock into place snapped pic. replaced slider used from v/s and tested and unit now locks into gear good and no errors returned. unit is good; ordrng 1 w10734521 (slider SD V/S), used 1 w10734521 (slider) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW2
Near Olney, MD 20832
Israel R.
Job Details: 07/01/2022
"F5E2 Lid luck faulire, F5E1 Lid up. Customer complaint unit is not going through the cycle and the unit is not locking the door. I tested teh unit and found a couple of errors for the lid lock. Tested lid lock and the lid lock is not locking is just clicking but not lock. Unit needs new door lock. Called office and they have it in the office and they are scheduling for the 5th of july. collected in full with check; ordrng 1 W10404050 (lid lock 57.88)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/01/2022
unit has a loose pully reinstalled pully checksok runs fine
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 07/01/2022
SR// 7734016413. Installed new UI and the unit kept displaying Factoryh wifi 1/5 2/5 3/5 4/5 5/5 and then it went blank. I put the old one and the unit just turns on and displayhs press power button to con tinue. Press power button and then just sits there with normal and regular light on but displaying press power button to continue. Replace board and same thing. Everytime i replace the UI on this units is the same thing Factory wifi test and i have replace the wifi card from the old one to the new one and i did that and it does the same thing. press power.... but never goes pass that. CAlled techline and tl said the unit will be unrepairable and the customer needs to call extended warranty for disclosure.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21701
Justin S.
Job Details: 07/01/2022
the unit is not spinning but is blowing and heating. found the belt had snapped. replaced the belt with vs and retested. the unit is now spinning blowing and heating good. the unit is nwo good; ordrng 1 341241 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/01/2022
"cx complaint water supply not connected and defective shelf, verified defective shelf, come to find defective valve on house, advised cx to contact plumber. ordering shelf and having it sent directly to cx. cx agreed. please send bin directly to cx!; ordrng 1 W11239961 (bin-cntlvr)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/01/2022
verified cx complaint of unit not heating and making clicking noise. found vent grille not in proper position preventing interlock switches from being in proper position to activate high voltage system. repositoned and secured vent grille. tested. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bethesda, MD 20816
Samuel R.
Job Details: 07/01/2022
cx complaint unit gasket has failed.inspected unit and could confirm.unit will need a new tub gasket W11177741 100 tribles.callled into office ot reschedule; ordrng 1 W11177741 (gasket)
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Daniel J.
Job Details: 07/01/2022
noise during drying cycle tested vibration on left side removed cover spun basket by hand after basket stopped blower still spun went to tighten and found metal spline that attachs to motor tight on motor but not being held as it should inside blower wheel informed customer forcing it out could create damage to motor and no motor was sent ordering motor and returning with blower wheel; ordrng 1 W11364931 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near La Plata, MD 20646
Justin S.
Job Details: 07/01/2022
the unit is not locking the lid. found the lid lock is not responding. the unit needs the lock; ordrng 1 W11513248 (lid lock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Falls Church, VA 22044
David J.
Job Details: 07/01/2022
Cx complaint unit does not work. Tested unit and could not get to run. Tried forcing a drain and that would not work either. Only came out with sump. Need to order drain pump for return visit. Unit still in very nasty area. Spoke with Cx about cleaning area before return visit ; ordrng 1 W10876537 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Nottingham, MD 21236
Neil H.
Job Details: 07/01/2022
CX COMPLAINT FC ITEMS GOT SOFT AND THEY TURNED THE FC UP 1 FOUND WATER DROPLETS IN THE BACK WALL OF FC SEALING NOW BUT AT ONE POINT WARM AIR GETTING INTO UNIT TOLD CX NOW THAT UNIT SEALING GIVE IT A FEW DAYS AND UNIT SHOULD BE FINE HALF ICE IN THE BIN BUT WARM AIR GETTING IN CAUSE LOW ICE PRODUCTION DURING THAT TIME.