We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23464
Branden R.
Job Details: 07/01/2022
"cx complaint dryer lint vent blocked error , checked unit found no error codes , tested all major componets and everything checked good , proper ohms on heater all safetys checked good , motor running like designed , found when unit is hooked up to house vent unit loses heavy amount of air flow , when unhooked unit runs good showed Cx and advised to get vents cleaned . unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Timonium, MD 21093
Milton J.
Job Details: 07/01/2022
Complaint front panel missing segments. Installed new Front Panel as ordered by previous tech. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near ,
Danny R.
Job Details: 07/01/2022
cancelled apt
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Haymarket, VA 20169
Tanner B.
Job Details: 07/01/2022
"Cc the unit had a thermal event under cooktop while daughter was prepping for diner.. the cooktop bent upwards and caused burner caps, knobs and grates to fly upwards of 10ft away .. informed wpl of what happened and they stated its consistent with the knob being slightly turned CX did say gas company was out and couldnt find a leak .. Pics in sd Saftey sr on file with saftey and on ty card. accidently didnt enter in my notes.. saftey reaching out to cx . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Ocean City, MD 21842
Michael E.
Job Details: 07/01/2022
Replaced the upper door glasss as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Andrew W.
Job Details: 07/01/2022
"Cx complaint is unit stuck on drain, flashing clean light. inspected and verified complaint. cx had recently installed new garbage disposal and the drain line back filled into the float switch tray causing the unit to think it still needed to drain. removed tray and washed and re installed and tested unit. unit worked as designed and error code cleared. noticed unit also falls into the special project heater element replacement. cx had not had his unit updated yet. per the special project s code replaced the heater element. unit is working as designed. heater element is covered by s code. cx is only charged the $120 service call for the correction of the float switch. Called office and spoke to Sara to confirm how to charge cx. cx paid $120 by cc. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Andrew W.
Job Details: 07/01/2022
"Cx complaint is unit stuck on drain, flashing clean light. inspected and verified complaint. cx had recently installed new garbage disposal and the drain line back filled into the float switch tray causing the unit to think it still needed to drain. removed tray and washed and re installed and tested unit. unit worked as designed and error code cleared. noticed unit also falls into the special project heater element replacement. cx had not had his unit updated yet. per the special project s code replaced the heater element. unit is working as designed. heater element is covered by s code. cx is only charged the $120 service call for the correction of the float switch. Called office and spoke to Sara to confirm how to charge cx. cx paid $120 by cc. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Fairfax, VA 22033
Carl R.
Job Details: 07/01/2022
"Cx not available, talked with office. Was told to move on. Cx has been rescheduled. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Richmond, VA 23224
Chris B.
Job Details: 07/01/2022
cx complaint unit will not cool inspecetd unit found ice ball on top right corner of evap on cap tube finger will not stick to evap unit need sealed system ordering evap and compressor and dryer and couplers unit needs sealed system repair r600a; ordrng 1 W11580057 (compressor) and 1 W11504432 (coupler) and 1 W11506638 (tube) and 1 W11109499 (dryer) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 W11506619 (coupler) and 1 W11341162 (evap) and 1 W11504415 (coupler) and 1 W11504450 (coupler) and 1 W11504432 (coupler) and 1 W11504445 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Mountville, PA 17554
Justin L.
Job Details: 07/01/2022
Cx complaint unit tripped breaker. Was able to access unit and found breaker tripped. Corrected breaker and tested unit to find cooktop hot light on and when testing burners front right flashed under cooktop then tripped breaker. Removed cooktop to find broken element. Will need element and infinite switch for repair. Setting return for Wed 7/6/22; ordrng 1 WPW10312185 (right front switch) and 1 W11517959 (right front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Lovettsville, VA 20180
Ezra M.
Job Details: 07/01/2022
"right side of ice maker pushed out due to ice cube stuck in it, ejection fingers stuck mid cycle. cleared ice, ice maker cycled and filled normally. ordering ice maker.; ordrng 1 WPW10300022 (icemaker)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
cx says another company serviced unit 3 days ago
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hanover, MD 21076
Alexander D.
Job Details: 07/01/2022
"cx complaint unit making clicking noise then stops cycle. inspected unit and verified complaint. found console has dent on bottom and crease on right side, also cavity face by door switches is dented so door cant close properly. called techline, sr#7734013841, unit was clearly dropped and deemed unrepairable. was transfered to tradecare team to document. was advised that since unit was clearly dropped, builder has to call tradecare to work out resolution. left cx with number to have builder call and sr# to reference."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Halethorpe, MD 21227
Alexander D.
Job Details: 07/01/2022
"arrived to replace sump asm. found wrong sump ordered, doenst have motor, pic saved. ordering correct sump asm, in stock at tribles. scheduled return visit for 7/5; ordrng 1 W11025157 (sump asm)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Dunkirk, MD 20754
Robert A.
Job Details: 07/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
Cx Complaint is the unit isnt dispensing anything. Inspected unit and found the inner door linner is bowed in alot and shim isnt working to fix door. Unit will need new door in order to fix issue. Ordering Door; ordrng 1 W11435353 (LH Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Suffolk, VA 23436
Zachery R.
Job Details: 07/01/2022
"cx complaint unit leaking from dispenser, checked unit, come to find defective separator not sealing properly so moisture build up at ice door would drip, replaced separator, tested, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Shane B.
Job Details: 07/01/2022
arrived to install ordered parts and could not remove the unit from the cabinet to start working on it. all 4 mounting screws are removed but unit will not budge at all. i found what looks like some silicone at the bottom edges of the unit. unit may be siliconed in place. cx said she had no idea if the builders did that or not. i called office to inform them and they had me take pics of the uit with mounting screws removed and the silicone showing at the bottom. they said to have the builder remove the unit and call us back to install parts. i informed cx of this and they are going to contact builder.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
installed all parts ordered but the drain is clogged again with ice. units not draining out of freezer into drip pan its coming into freezer again. cleared some ice and should work better now but will need to come back and clear drain properly with steam gun and drain kit; ordrng 1 W11084807 (drain kit.)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Silver Spring, MD 20906
Israel R.
Job Details: 07/01/2022
Installed new motor and same thing. check harness and the harness red wire was not in correctly. I reseated the connector and tested. UInit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRV20KGBL00
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/01/2022
Cx complaint unit not cooling properly. Was able to access unit and found that the return ducts were frozen over. Found the fc door liner was seperating causing closing issues allowing in warm air. Also found drain tube clogged. Used steamer to clear ice and tube but will need the door to correct the issue. Ordering door and it will need to ship to cx house and they will contact us to set return.; ordrng 1 L2200713 (fridge door black)
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Vienna, VA 22182
Richard B.
Job Details: 07/01/2022
"CX complant, Heated dry light blinks and machine not working, Inspected unit and cycled breaker , Turned breaker back on and blinking light returned. Ordering console and control if CX calls back. Not in stock , Further work needed, RB; ordrng 1 W10240113 (console 226.16) and 1 W10250166 (control 228.52)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/01/2022
Cx complaint is no operation. inspected and verified complaint. UI is completely unresponsive. took top panel off and tested at the control for power coming into the unit. unit should have 12vdc and only had 3.8. checked voltage to ui and only getting 57.1vac. because this unit is stacked I can't get behind it to check the terminal block for proper wiring and test components on the back to see what exactly is wrong. cx stated they have only had 1 successful use from the dryer for a single bathing suit and recently had the vents cleaned before the new unit was delivered. returning with parts and a 2nd tech. rescheduled with cx for 7/11/22 am requested. cx will be out of town prior and is only home the 11th and 12th.; schdld next appmnt for 7/11 MON AM
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Poolesville, MD 20837
Julian H.
Job Details: 07/01/2022
CX complaint about unit not filling enough put unit on test cycle no errors did a calibration then went to the back and confirmed proper pressure from supply valve put uit on a normal cycle deep fill option and fwater got passed half of drum CX states it wasnt that way if CX calls back will need a control board; ordrng 1 W11162440 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Richmond, VA 23224
Chris B.
Job Details: 07/01/2022
f8e1 valve failure f5e3 unlock failure f0e1load in drum during clean washer cycle f5e4 failure to open door between cycles f5e2 lock failure ran unit threw qiuk test cycle will need second tech to further diag unit need second man to help unstack unit when in test mode 1 unit will not flow water but will in test 2 and 3; saved tckt
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Boyds, MD 20841
Julian H.
Job Details: 07/01/2022
CX complaint about unit not draining put unit on spin and noticed that drain is working but found that transmission is leaking oil bearing had weared out and damage causing a noise and also causing spin cycle not to spin clothes out properly issue with outer tub asm spinner asm and drum this last part is NLA couldnt give Cx an estimate for the repair since one of the parts is no longer available unit is beyond repair at this point; ordrng 1 W10181639 (support) and 1 22002115 (spinner assy w/balan PART NLA) and 1 22004465 (outer tub)
We serviced a
WHIRLPOOL OVEN
Model KDRS407VSS04
Near Washington, DC 20008
Samuel R.
Job Details: 07/01/2022
wromg burner cap was ordsered.ordering correct burner cap WPW10256027 special order cx still owes 125.00; ordrng 1 WPW10256027 (burner cap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Damascus, MD 20872
Julian H.
Job Details: 07/01/2022
replaced heater per svc pointer w11540964 S code S17304 covers P&L
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS4
Near Richmond, VA 23225
Chris B.
Job Details: 07/01/2022
cx complaint unti will not heat tom disired temp inspecetd unit found good bake and broil elm found 240 to unit found good broil elm and all wires seated on control and UI working as desighned but bake will kick on can not hear any relays click when hit start on bake 350 degress ordering control; ordrng 1 W11099784 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/01/2022
"cx complaint food freezing in ff section, upon arrival checked temps, ff at 36 degrees, fc at 6 degrees, rc at called techline, spoke with JR was advised to check frost pattern in fc, fc has good frost pattern, and we need data logger 48 hour info. also bump rc temp up to 39 degrees.SR#7733384091; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/01/2022
CX SAID THEY FOUND THE VENT RESTRICTED HAVING VENT CLEANING COMPANY OUT TO CLEAN VENT DRYER HEATING BUT MULTI RUNS TO DRY.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW5
Near York, PA 17408
Drew B.
Job Details: 07/01/2022
cx complaint that unit is leaking still but found no issues with the drain tube or pan issue... i found the unit to have a leak at the supply copper line and advised how to resolve not a wrrnty item.
We serviced a
KITCHENAID MICROWAVE
Model KHMS1850SSS0
Near Gaithersburg, MD 20882
Julian H.
Job Details: 07/01/2022
CX complaint about door ot latching inspected and noticed that cams stayed inside switch holders most likely from Cx slamming door bring cams fwd to position tested door opening and closing and working properly advised Cx to close door gently
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Washington, DC 20016
Samuel R.
Job Details: 07/01/2022
cx complaint unit will not agitate.insoected unit and found unit to have erro code f7e6.checked connections and all are good.ran a service test and unit barely spun and agitate.unti will need a new motor.called pwh and have 2 in stock.; ordrng 1 W11497303 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/01/2022
"cx complaint unit not cooling, checked unit found temps at 20 and 46, partial frost pattern and ice clump on evap indicating leak or restriction in sealed system, compressor pulling .7 amps, sealed system tech needed for return visit.; ordrng 1 W11459354 (evap) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice door and chute tested unit now functions normally
We serviced a
KITCHENAID MICROWAVE
Model KMCS1016GSS1
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/01/2022
CX complaint: display missing digits and buttons not responding. Tested and verified complaint. Called WpTL and found out unit is not repairable. SR7734016178 Per WP i advised CX to contact extended warranty company and i wrote the SR # on the TY card for CX to give to ext warranty co. Unit is non repairable. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falls Church, VA 22042
Jason A.
Job Details: 07/01/2022
CX complaint WASHER water leaks from valves / not operating. Replaced control & valve assym. Test cold & hot water connections. Calibrate & test wash. Start NORMAL wash. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21239
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Not Dispensing Ice Inspected Unit, Confirmed Ice maker makes and drops ice into the tray via Reset button. Found Ice Bound up in chute/dispenser housing, Investigated further and found the chute selecter rod came off the clip not allowing the chute to open. creating a blockage. Took the ice tray apart, cleaned it out, then reassembled. Reinstalled tray and tested ice maker. Everything now works as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/01/2022
"cx complaint fridge section is not cooling freezer seems find and he said thrusday unit showed po on display. inspected unit fridge 65 freezer 20 on top and 0 on bottom and freezer fan not running or ice blocking it. went to van grabbed new assem from v/s installed and tested and now fan runs. told cx give it some time for unit to cool down. unit is good; ordrng 1 W11224591 (evap motor SD V/S), used 1 W11224591 (evap motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
"CxComplaint is the unit isnt making ice. Inspected unit and found the emitter not reading no light on, Replaced boards and light is on and it is regeristing in step 15."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parkville, MD 21234
Justin S.
Job Details: 07/01/2022
the unit is leaking gas from the regulator. the unit needs the regulator; ordrng 1 W11346659 (regulator)
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Milton J.
Job Details: 07/01/2022
"Complaint unit keeps showing clean vent message and front panel has a ding. Installed new Front Panel, Exhaust thermistor and Blower Wheel. Tested unit and clean vent message not showing. Unit is now functioning properly. -MJrob"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lusby, MD 20657
Shawn D.
Job Details: 07/01/2022
"cx complaint same issue not spinning out the clothes. inspected unit then checked for errors and had f7e4 f6e3 f0e5. ran unit and we have a shifting issue. checked slider to find magnet is coming off not allowing the slider gears to lock into place snapped pic. replaced slider used from v/s and tested and unit now locks into gear good and no errors returned. unit is good; ordrng 1 w10734521 (slider SD V/S), used 1 w10734521 (slider) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW2
Near Olney, MD 20832
Israel R.
Job Details: 07/01/2022
"F5E2 Lid luck faulire, F5E1 Lid up. Customer complaint unit is not going through the cycle and the unit is not locking the door. I tested teh unit and found a couple of errors for the lid lock. Tested lid lock and the lid lock is not locking is just clicking but not lock. Unit needs new door lock. Called office and they have it in the office and they are scheduling for the 5th of july. collected in full with check; ordrng 1 W10404050 (lid lock 57.88)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/01/2022
unit has a loose pully reinstalled pully checksok runs fine
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 07/01/2022
SR// 7734016413. Installed new UI and the unit kept displaying Factoryh wifi 1/5 2/5 3/5 4/5 5/5 and then it went blank. I put the old one and the unit just turns on and displayhs press power button to con tinue. Press power button and then just sits there with normal and regular light on but displaying press power button to continue. Replace board and same thing. Everytime i replace the UI on this units is the same thing Factory wifi test and i have replace the wifi card from the old one to the new one and i did that and it does the same thing. press power.... but never goes pass that. CAlled techline and tl said the unit will be unrepairable and the customer needs to call extended warranty for disclosure.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21701
Justin S.
Job Details: 07/01/2022
the unit is not spinning but is blowing and heating. found the belt had snapped. replaced the belt with vs and retested. the unit is now spinning blowing and heating good. the unit is nwo good; ordrng 1 341241 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/01/2022
"cx complaint water supply not connected and defective shelf, verified defective shelf, come to find defective valve on house, advised cx to contact plumber. ordering shelf and having it sent directly to cx. cx agreed. please send bin directly to cx!; ordrng 1 W11239961 (bin-cntlvr)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/01/2022
verified cx complaint of unit not heating and making clicking noise. found vent grille not in proper position preventing interlock switches from being in proper position to activate high voltage system. repositoned and secured vent grille. tested. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bethesda, MD 20816
Samuel R.
Job Details: 07/01/2022
cx complaint unit gasket has failed.inspected unit and could confirm.unit will need a new tub gasket W11177741 100 tribles.callled into office ot reschedule; ordrng 1 W11177741 (gasket)
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Aldie, VA 20105
Daniel J.
Job Details: 07/01/2022
noise during drying cycle tested vibration on left side removed cover spun basket by hand after basket stopped blower still spun went to tighten and found metal spline that attachs to motor tight on motor but not being held as it should inside blower wheel informed customer forcing it out could create damage to motor and no motor was sent ordering motor and returning with blower wheel; ordrng 1 W11364931 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near La Plata, MD 20646
Justin S.
Job Details: 07/01/2022
the unit is not locking the lid. found the lid lock is not responding. the unit needs the lock; ordrng 1 W11513248 (lid lock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Falls Church, VA 22044
David J.
Job Details: 07/01/2022
Cx complaint unit does not work. Tested unit and could not get to run. Tried forcing a drain and that would not work either. Only came out with sump. Need to order drain pump for return visit. Unit still in very nasty area. Spoke with Cx about cleaning area before return visit ; ordrng 1 W10876537 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Nottingham, MD 21236
Neil H.
Job Details: 07/01/2022
CX COMPLAINT FC ITEMS GOT SOFT AND THEY TURNED THE FC UP 1 FOUND WATER DROPLETS IN THE BACK WALL OF FC SEALING NOW BUT AT ONE POINT WARM AIR GETTING INTO UNIT TOLD CX NOW THAT UNIT SEALING GIVE IT A FEW DAYS AND UNIT SHOULD BE FINE HALF ICE IN THE BIN BUT WARM AIR GETTING IN CAUSE LOW ICE PRODUCTION DURING THAT TIME.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/01/2022
"Replaced the filter cap as per previous diagnosis. I found that the leak we are trying to eliminate is most likely the dual inlet valve based on mold i saw on the box aroun the valve. Also, IM trough was full of ice and water was getting out of the IM. Ordering dual inlet valve. Scheduled next visit for 7/8 any time; ordrng 1 W11243758 (dual valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/01/2022
i was able to access unit and replace the door catch as per previous tech. test unit and found the unit to check good.
We serviced a
WHIRLPOOL DRYER
Model whd560chw2
Near Henrico, VA 23229
Joseph D.
Job Details: 07/01/2022
"unit leakig at hosing at heat pump assembly, must replace heat pump assembly to eliminate leak.; ordrng 1 W11551760 (heat pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/01/2022
cx was under the element recall for uopdated bushing. i was able to replace the element and now chcks good
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Lucas R.
Job Details: 07/01/2022
"replaced motor, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS06
Near Edgewater, MD 21037
Shane B.
Job Details: 07/01/2022
cx complaint is the unit freezing items in the fridge section. when i arrived some items in the fridge on second self were frozen. my temp prob shows 32 in fridge section. unit is set to 40. i found damper is open. tested damper and it is working in diagnostic mode. RC thermistor shows 54 degrees when my prob shows 32. replaced harness and damper to be safe. restored power and set unit to recomended temps. advised cx to give it 24 hours to adjust and to keep items from being pushing against the damper. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Washington, DC 20017
Emmanuel R.
Job Details: 07/01/2022
"Cs unit is cooling good , the problem she is having is water on the freezer floor. I found the drain is restricted, I poured hot water in the drain and it took too long to drain out. I disconnected the duck bill drain thing from the back of the unit and poured water again, it drained alot faster. Unit needs drain rubber duck bill piece.; ordrng 1 W11190084 (tube-drain)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near ,
Alexander W.
Job Details: 07/01/2022
Cx stated unit not working at all tested inspected and verified cx complaint installed parts per previous diag tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22310
Lloyd B.
Job Details: 07/01/2022
Cx complained the unit would not make ice. Inspected the unit and found that it receives 120v but does not cycle. Installed new ice maker and tested and it now cycles. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMT55511KS02
Near Essex, MD 21221
Dustin F.
Job Details: 07/01/2022
"CX complaint: Broken Glass Control PanelReplaced Control panel, tested unit, everything working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fairfax, VA 22030
Carl R.
Job Details: 07/01/2022
"The same error code has come up twice now and we only bought the dishwasher in September. We have had to have it serviced twice. Thus, it should probably be replaced. Talked with cx, and cx stated that a previous company was out and looked at the dishwasher, and informed the cx that the water leak could be from the inlet seal, or water valve. I also stated that it possibly could be from cuved objects in front of the dishwasher door or gasket seal. Or front feet to low. Front feet are in a good position, no front leaks after running a self run test, also cleared all codes. No noticeable leaks at this time. Informed cx to load dishes with a curve in the rear, or in a different location. Unit working properly"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Essex, MD 21221
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Door falling off range, Not Holding temp/heatingUpon Arrival, inspected unit and found more parts are needed to complete repair per SP# W10917778. Ordering top Glass brackett, LEft and Right Trim, Door GAsket, Door insulation kit, more screws and marking igniter and glass door for return visit.; ordrng 10 WP3400832 (screw)s and 1 W11025151 (Door Insulation Kit) and 1 W11104748 (Door GAsket) and 4 W11206744 (screw)s and 1 W11105139 (Glass Bracket) and 1 W11209792 (Trim ( Left)) and 1 W11232008 (Trim ( Right))"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Virginia Beach, VA 23456
Justin W.
Job Details: 07/01/2022
removed unit using slider. removed water line turned unit on side replaced sump. reinstalled unit. tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/01/2022
"cx complaint after cycle complete clean light on and low pitch hum until door opened, noise from vent fan, cx concerned runs all night. called tech line sr#7734019921 verified working as designed, fan will run until door is opened, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Virginia Beach, VA 23464
Justin W.
Job Details: 07/01/2022
"cx complaint unit noisy during spin. checked unit to find error codes f0e3, f7e0, f0e5, f2e1. checked unit to find oil leaking from gearcase. cx shopping for replacement."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pasadena, MD 21122
Eric W.
Job Details: 07/01/2022
sr 7734018194 slow ice tep in unit are at 1 degree tested icemaker it cycled and filled with water called tecline they said they have seen a issue with a loose wire on evap harness white wre jumper and to replace the evap harnesss; ordrng 1 W11546681
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/01/2022
"tested unit found unit has faulty controls replaced control panel unit still dead, fuse tested ok; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesterfield, VA 23832
John P.
Job Details: 07/01/2022
Rob SR#7734019903Check unit found water line in cabinet Frozen again call tech line being turned over for review for non-repairable
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Baltimore, MD 21212
Milton J.
Job Details: 07/01/2022
"Complaint water not draining. Got M&S and unit is O.O.W. CX thought there was 10yr warranty because of badge on the front for the Chopper, Racks and tub. CX upset with O.O.W. costs and calling WP. No service provided. -MJrob; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/01/2022
"installed icemaker per previous, T57 passed 01, t56 e0, t45 filled, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Laurel, MD 20723
Israel R.
Job Details: 07/01/2022
"Customer complaint unit is not making ice. TEsted ice maker. 56 no error, 57 completed harvest, 58 warmer that harvest temps, Ran test 15 ice level is working, Test 45 and ice maker filled up but the ice maker was empty. Tested temps and refrigerator is 38 set at 36 and freezer is set to 0 and is about 5 degrees. RC is not overfrsoting. Ran test 19 and tested heater. Heater to the fill tube is reading 4 ohms and across with the facia 1.687 kohms. I dont know if that is right or not not in the techsheet. But is warming up. Ran 36 and the fan is not full speed. I reset the unit and the unit did not came back on right away. The customer stated they place a surge protector in it. We removed it because it can be causing issues. After reseting the board the fan on 36 was full speed. Unit is good"
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/01/2022
"installed convection fan and element per previous tech line discussions. after minute main control blew for the 3rd time, i have 6 hours invested and cant seem to figure out, will contacting tech line , will need shop job sent back on tues 7/5"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details: 07/01/2022
"CX removed oven from the cabinet, the unit was on the floor. Temp sensor resistance from control was 1079ohm at room temp. Replaced control board, cleared errors (F6E1 and F3E0) and ran a 350F bake cycle. The unit ended the preheat in about 5 minutes but the temp in the cavity was about 200F. Seems like the resiatance on the sensor connection was raising too mutch under the heat. Hard wired the temp sensor by using ceramic wire nuts and ran a bake cycle again. The unit preheated ok and the temperature on display matched the temperature in the cavity. Unit good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Severn, MD 21144
Alexander D.
Job Details: 07/01/2022
"replaced dispenser. tested unit, dispenser door opened and was able to fill it with rinseaid. unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DBL0
Near Springfield, VA 22150
Lloyd B.
Job Details: 07/01/2022
Cx complained the units middle rack would not roll out and the bottom the same. Inspected the unit and found the lower rack wheels are broken off. The middle rack left side rail is also failing. Unit needs new left rail and lower rack rollers. S22916 parts for the rail; ordrng 4 WPW10195417 (lower rack)s and 1 W11259786 (right side)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Pleasant Hall, PA 17246
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit will not go past wash. Upon arrival I found tha tthe unit had an F8E1. I then ran the diag cycle and found that the cold water is barely fill. I was able to access and replace the valve and the unit is now functioning as inteded. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/01/2022
"cx complaint no cool, checked unit, unit at 42 degrees, amp draw reading .7, fan is working, heater is good. door is sealing, thermistor at 1.6k. spoke with AR was advised to order control, ordering control to complete repair.; ordrng 1 W11496873 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/01/2022
cx got email for heater replaxcementt. got to unit and started to try and get unit out and the way it has been installed it is unable to come out unless some pieces are taken off from cabintes or floor taken up. informed cx i would not be able to do this today due to this issue. a second tech could potentially help but i know is not covered and cx does not think he should pay for second tech as well as pay for someone to uninstall the unit as needed. he is calling whirlpool to try and get something done. moving on. we can not install this until the wood is removed or untill the cx gets someone to fully uninstall it from cabinets.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/01/2022
"came out to repalce the ignitors on the cooktop. the cooktop is installed very tightly in the back with granite counter tops above it. therefroe, i will need a second tech to repair the unit. cx did not feel comfortable with me removing it without help. do not want to risk the potentional for damage to occur to the house or injury to myself. took photos to show how tight of a fit it is installed.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is not wokring. inspecer unit and found console lifting up and buttons not responding. could not get unit to do anything at all. reset it and still nothing. ordering console and control. reschedule when parts arrive; ordrng 1 W11460908 (console) and 1 W11462458 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Clarksville, MD 21029
Andrew H.
Job Details: 07/01/2022
"Customers complaint is a unit is not cooling. Inspected unit found unit extremely low on refrigerant.. I then noticed oil in the drip pan. And on drain pan heater. I replaced the compressor. dryer coupler ,evaporator and drain pan heater. I pulled unit into a 30-in vac. Unit held back for 15 minutes. I then filled unit to 7.75 Oz. Unit is now working properly. Unit did not require heat exchanger replacement. Customer would like refund for part."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXPK01
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
cx complaint still water in freezer. got there today and found some more in freezer. took back panelo off and line frozen again. made sure i got absolutley all water/ice out and unit is now draining good job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21218
Milton J.
Job Details: 07/01/2022
Complaint unit not filling. CX came to the door and said they will need to call in to reschedule. -MJrob
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 07/01/2022
"cx complaint unit not washing fills with water but wash motor never engages. found f4e3 wash motor error, and 2-1 stuck key error, 5-1 latch error, and 7-1 heater circuit error. verified all keys work and heater comes on through diagnostic testing. control covered under entitlements. 249.98 parts, 120 service call, 110 labor 15 shipping, and 15 tax = 509.98 total collected by cc. ordering control 0 in stock and sump assembly 100 @ trbls; ordrng 1 W11085683 (sump assy) and 1 W11305303 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/01/2022
CX COMPLAINT THE GASKET CAME OUT ON THE FC DOOR RAC COULDN'T GET IT BACK ON I PUT IT BACK UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Perry Hall, MD 21128
Milton J.
Job Details: 07/01/2022
"CX complaint unit dripping from dispenser. Checked a few connections and seemed fully seated. Air break happening somewhere. Ordering new Dual Valve, Filter Housing and Spigot. -MJrob; ordrng 1 WP2305235 (Spigot) and 1 WPW10279866 (Dual Valve) and 1 W10844267 (Filter Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/01/2022
customer to speak with manuf. as he has had ongiong issues with unit. W10864261 will be needed if repar is needed
We serviced a
WHIRLPOOL DRYER
Model MED5500FW1
Near New Windsor, MD 21776
Brian R.
Job Details: 07/01/2022
replaced part and cleaned unit and lubed all moving parts. tested unit when back together and unit checks and quiet as can be. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
cx has extneded service with AIG job wasnt set up properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Essex, MD 21221
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Ice maker randomly doing crushed or cubed ice.Inspected unit, visually confirmed intermitant issue with unit dispensing crushed instead of cubed. Inspected wire harnass on bottom of doors for breaks or splits, all good. inspected water dispensor housing all good. visually tested ice maker dispenser solenoid, tested when calling for cubed and crushed. solenoid get stuck in up positon. ordering new Ice maker dispenser solenoid. WP2152713; ordrng 1 WP2152713 (Ice Dispenser Solenoid)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
CX Complaint is the unit isnt washing. Inspected unit and found error code F4E3 motor issue tested power to motor and its getting good power unit is filling just not washing.; ordrng 1 W10805015 (Sump)
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Manheim, PA 17545
Justin L.
Job Details: 07/01/2022
Was able to access unit and replace parts. Tested unit and unit now operates as designed no further work needed.