We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ashburn, VA 20148
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Keith H.
Job Details:
11/23/2022
cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Olney, MD 20832
Julian H.
Job Details:
11/23/2022
CX complaint about unit giving a loud sound and jumping from place inspected & found no errors but a loud noise coming from gearcase & motor also has a weak suspension since this is a gearcase replacement tested washplate & found it stuck not coming out will need to break it & have replacement in hand MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10902814 (washplate) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Installed control and main harness. Set temps to recomended.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbelt, MD 20770
David J.
Job Details:
11/23/2022
"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"
We serviced a
WHIRLPOOL OVEN
Model AER6303MFS3
Near Norfolk, VA 23502
Anthony D.
Job Details:
11/23/2022
replaced all 4 surface burners tested unit is working as designed advised cx the reason for the burners going out was because of roaches in unit and that they would need an exterminator or problem will occur again
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
Replaced right trim unit is working properly.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manheim, PA 17545
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details:
11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details:
11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details:
11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, MD 20602
Robert A.
Job Details:
11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details:
11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20720
David J.
Job Details:
11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Harrisburg, PA 17104
Fred G.
Job Details:
11/23/2022
arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Eric W.
Job Details:
11/23/2022
cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details:
11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Vienna, VA 22181
Carl R.
Job Details:
11/23/2022
"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS02
Near Washington, DC 20016
Mitchell H.
Job Details:
11/23/2022
cx complaint unit not cooling well in freezer. got to unit and found compressor at full ramp. partial frost pattern. compressor scolding hot. unit has a SS leak/issue. quoted cx for SS work and he just paid service call.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, VA 23168
Lucas R.
Job Details:
11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx concern was an opening in the top of the FC door. i saw what she was talking about. the door has an opening that the top hinge goes into on each side. the side that doesnt have the hinge is just an open area. nothing is missing from the unit. its normal. i showed cx the parts diagram that doesnt show any cover for that area. cx is happy. she now knows nothing is missing from unit. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Carl A.
Job Details:
11/23/2022
"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, MD 20833
Ricardo S.
Job Details:
11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hanover, MD 21076
Eric W.
Job Details:
11/23/2022
cx complaint was unit not heating we tested the TCO the bottom and we got 9.7 omes then we tested the top tco and got a OL we replaced the top TCO and tested the unit and it begain to heat
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/23/2022
"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/23/2022
cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, VA 22655
Ezra M.
Job Details:
11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fallston, MD 21047
Eric W.
Job Details:
11/23/2022
cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/23/2022
customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Arm, MD 21057
Eric W.
Job Details:
11/23/2022
w11381654 cx complant of unit not draing inspected all componests working when cancling unit it will drain but not after cycle installed new control and letting unit run so cx can see if unit drains after cycle
We serviced a
MAYTAG WASHER
Model MVWb765FW1
Near Carlisle, PA 17015
Andrew S.
Job Details:
11/23/2022
Per previous diag I was able to access and replace the gearcase and water valve. I then ran the diag test and the unit is now functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Chesapeake, VA 23324
Austin D.
Job Details:
11/23/2022
cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details:
11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details:
11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stuarts Draft, VA 24477
Kyle A.
Job Details:
11/23/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Drew B.
Job Details:
11/23/2022
cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details:
11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Drayden, MD 20630
Shawn D.
Job Details:
11/23/2022
arrived and cx also had complaint f water dispenser sticking. replaced controls then removed sticky pad off the back of the dispenser and tested unit started to cool and water pad is not sticking. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avenue, MD 20609
Shawn D.
Job Details:
11/23/2022
"arrived temps were 7 in freezer 33 pulled unit out checked heat transfer dryer is cold so took frreezer apart unit has full frost pattern some ice build up on right hand side not around thermister then damper opened closed a couple times and is noisey. unit is still on and cooling so checked dryer again and now is warm condenser is hot. replaced control , ui and damper plugged back in and unit started to cool. told cx keep an eye on tmeps over the weekend and to call back monday if still issue"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Lititz, PA 17543
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details:
11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Marshall, VA 20115
Daniel J.
Job Details:
11/23/2022
washer not completeing the cycles checked fault history getting f8 e1 error removed console checked cold water screen built up with debris replaced ran quick wash water filling normal agitates ans spins
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details:
11/23/2022
"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details:
11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Sinking Spring, PA 19608
Justin L.
Job Details:
11/23/2022
Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/23/2022
"cx complaint gas leaking , checked unit and found gas detector going off around back of unit near main hook up , tighten all connetions and tested again unit is no longer leaking and gas detector no longer goes off while testing unit ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Hockessin, DE 19707
Alexander W.
Job Details:
11/23/2022
Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
MAYTAG OVEN
Model AER6303MFS2
Near Lanham, MD 20706
David J.
Job Details:
11/23/2022
CX complaint oven user interface buttons are nonresponsive. Arrive to unit and inspected and found. None of the buttons on the user interface are working. Disconnected the power and removed all user interface control replace with new one and tested unit buttons are on now working as should. Set time and tested bake unit preheated with no problems. Unit is not working as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ashburn, VA 20148
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model SSSSSSSSS
Near Bowie, MD 20721
David J.
Job Details:
11/23/2022
Could not find serial number or model number on unit. This is a washing machine and is very old explain to customer without the information theres no way to order anything and by the age of it if anything was needed its possible that part is not available. Job complete. No work was done for this appointment.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crimora, VA 24431
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details:
11/23/2022
"Replaced valve, i ran diagnostic test mode, and unit works fine"
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Clinton, MD 20735
Robert A.
Job Details:
11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed. The cx said they paid for the screen by phone calling into the office.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details:
11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
Replaced right trim unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model LER6634DQ0
Near Dover, PA 17315
Sal R.
Job Details:
11/23/2022
CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Catonsville, MD 21228
Robert L.
Job Details:
11/23/2022
"installed dual valve and filter housing, cx supplied new fiter, water returned to door , pressure ok solid stream but a little slow, saddle valve on bottom of pipe, and tubing extra long, cx aware and ok with flow, tested all ops ok collected $110 labor"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Crozet, VA 22932
Kyle A.
Job Details:
11/23/2022
Cx complaint of a broken strike. Replaced strike and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, VA 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near ,
Andrew W.
Job Details:
11/23/2022
"Cx complaint is oven is not holding temp. inspected and verified complaint. prior to visit cx flipped breaker and unit has been working but still concerned oven is not keeping correct temps. tested all functions in diag mode and then tested unit's bake function and monitored temps. temps climb and dropped to; 355 and dropped to 335, 365 and dropped to 345, and 380 and dropped to 350. unit is in range and working as designed. cx paid $120 service call by cc"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Poolesville, MD 20837
Julian H.
Job Details:
11/23/2022
"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21044
Robert L.
Job Details:
11/23/2022
"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"