We serviced a
ROPER WASHER
Model RTW4516FW2
Near Seven Valleys, Pennsylvania 17360
Sal R.
Job Details:
11/23/2022
"CX complaint was that the unit would not advance through the cycle. I found that the uint had a F8E1 error code. I found that the hot side of the valve failed. I replaced the valve from van stock and unit tes good.; ordrng 1 LOOK (LOOK), used 1 W11210463 (water inlet valve) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Henrico, Virginia 23233
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found dent on left hand side corner the order item states to order interface as well ordering left hand door and interface assy; ordrng 1 W11610996 (Left hand door assy) and 1 W11574767 (User interface)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Smyrna, Delaware 19977
Frederick R.
Job Details:
11/23/2022
CX complaint is WM banging and not advancing. Inspected/tested and found unit has a broken gercase and a bad motor. Motor is CBE. Quotes CX $508.77. They want to proceed with repair. CX paid $120 in cash. Owes $388.77 on return before repair is performed;. Spoke to CE. CX rescheduled for Sat 12/3/22. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, Delaware 19808
Alexander W.
Job Details:
11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, Maryland 20851
Julian H.
Job Details:
11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, Pennsylvania 17314
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit has error code and on't run. When arrived found error code F8E4 overfill. Inspected under unit and found the float switch to be disconnected. Also the heater needs replaced due it having the gold bushings.Reconnected switch and ran test, unit completed test without any further issues. Ordering heater under service pointer #11540964. Once heater is in contact cx to reschedule; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, Delaware 19966
Michael E.
Job Details:
11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, Delaware 19966
Michael E.
Job Details:
11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, Pennsylvania 17402
Sal R.
Job Details:
11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, Pennsylvania 17113
Fred G.
Job Details:
11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, Virginia 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, Maryland 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, Maryland 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, Virginia 24590
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, Pennsylvania 17013
Andrew S.
Job Details:
11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, Maryland 20723
Emmanuel R.
Job Details:
11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, Virginia 20187
Daniel J.
Job Details:
11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Franklin, Virginia 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, Pennsylvania 17013
Drew B.
Job Details:
11/23/2022
arrived to help AS found badly crack outter tub again AS is entering notes and piccs for info and next step.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Ashburn, Virginia 20148
Richard B.
Job Details:
11/23/2022
"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, Pennsylvania 17013
Drew B.
Job Details:
11/23/2022
cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/23/2022
customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Vienna, Virginia 22181
Carl R.
Job Details:
11/23/2022
"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Olney, Maryland 20832
Julian H.
Job Details:
11/23/2022
CX complaint about unit giving a loud sound and jumping from place inspected & found no errors but a loud noise coming from gearcase & motor also has a weak suspension since this is a gearcase replacement tested washplate & found it stuck not coming out will need to break it & have replacement in hand MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10902814 (washplate) and 1 LOOK (LOOK)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Falls Church, Virginia 22044
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Round Hill, Virginia 20141
Ricky E.
Job Details:
11/23/2022
customer stated that the unit wasnt making ice.. the fzr section shows between 0 and -10. the ice bin is half full and the unit has recently made ice.. the unit is making ice slowly.. unit needs the icemaker; ordrng 1 WPW10300022 (icemaker)
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, Maryland 21797
Brian R.
Job Details:
11/23/2022
came out and replaced parts. stator bolts not ordered so had to bust off old Rotor from old drum. put Rotor on and her grinding and sandy sound. took cover off to see 3 magnets cracked and broke. will reorder part and office will try to rush them back on if they can. went over everything with cx.; ordrng 1 WPW10544980 (Rotor Re Order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, Virginia 20170
Richard B.
Job Details:
11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, Pennsylvania 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, Maryland 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, Virginia 23451
Justin W.
Job Details:
11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Highland Springs, Virginia 23075
Carl A.
Job Details:
11/23/2022
call office spoke with ML about the address for this cx waas wrong; saved tckt
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details:
11/23/2022
came out to replace parts and took unit apart and found issue is belt was broke. did not have it on VS. cx upset as he said last guy didnt take unit apart just ran and looked over unit and said he will order parts needed. ordered belt and advised cx we will try and rush him back on the schedule for as soon as we can. he said last guy should come out that way he could see what he missed. office to schedule.; ordrng 1 661570V (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, Pennsylvania 17365
Sal R.
Job Details:
11/23/2022
"I was able to access and replace both parts. I then powered the unit back on and found that the control panel and a relay in the control clicked and blinked. I called WP tech line and was able to rule out the run motor, the drain pump, and DC circuts. Per WP Tech Line I am ordering 1 main wire Harness (W11344507). I have set a retun date for 12/1. please see SR #7735122651.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, Virginia 23451
Justin W.
Job Details:
11/23/2022
replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, Maryland 21050
Bernard M.
Job Details:
11/23/2022
"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not making ice. Did confirm icemaker will not cycle. Motor has failed. Ordering icemaker.; ordrng 1 W11596827 (Icemaker)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Westminster, Maryland 21157
Brian R.
Job Details:
11/23/2022
cx complaint is unit made a pop during a self cleaning and shut down and lower door stays locked and upper can open. unit is O-O-W and they know. tested and checked unit. pulled un it to find thermal fuse blown. shut unit down. maybe why lower door lock froze locked. will order new fuse and door lock just in case for return and if needed will charge cx. just want the part just in case to save a trip. cx knows and understands as well if part is needed he will pay on return. office will schedule when parts are in.; ordrng 1 WPW10545291 (Thermal Fuse 25.45) and 1 W10883049 (Door Lock)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit will not spin, checked unit and found greenlight on control solid green tryed to test unit and unit is DOA , will not allow unit to go into test mode control has proper 120 vac to it . Drain pump ohmed out good at 20 ohms , found run capacitor has oil all over it and motor grinding when spinning freely . ordering all parts for proper repair to unit . p; ordrng 1 W11170317 (control) and 1 W10890624 (motor) and 1 W11428524 (Run Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, Virginia 23455
Justin W.
Job Details:
11/23/2022
"cx complaint no water or ice and unit randomly shuts off until unplugged. checked unit to find temperatures upon arrival at 32 rc and -1 fc. raised temperature in rc to 38 from 34. checked unit to find line to ice maker frozen thawed line. attempted to dispatch water to find reservoir is frozen as i was thawing found pin hole in reservoir. ordering reservoir, found waterline from valve to hinge leaking above ice maker. ordering parts needed for repairs. found intermittent issues with controls taking out cooling and having to be reset. ordering iso valve as precaution. rai; ordrng 1 W11577100 (ui) and 1 WPW10624574 (power board) and 1 WPW10675033 (control) and 1 W10804160 (led power board) and 1 W11482382 (reservoir) and 1 8567668 (wire tie) and 1 W11579166 (waterline valve to hinge) and 1 W11482025 (valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, Virginia 23836
Chris B.
Job Details:
11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Charlottesville, Virginia 22903
Eric F.
Job Details:
11/23/2022
"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, Virginia 22911
Eric F.
Job Details:
11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Gerrardstown, West Virginia 25420
Ezra M.
Job Details:
11/23/2022
"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, Virginia 23607
Carl A.
Job Details:
11/23/2022
"cx complaint of unit not draining checked unit to find wire harness to drain pump damaged did a temp repair so cx could use unit ordering wire harness for repairs; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit not heating , inspected unit, i ran diagnostic test mode, the mag not working at all. interlock switches cks ok. transformer receives 120vac, switches cks ok. unit need diode and magnatron.. order parts; ordrng 1 W11256462 (diode)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
11/23/2022
"teted unit found unit number going away and coming back, unit has failed diode and mag, ordered new trans and cap as well; ordrng 1 W11044727 (cntrl-elec) and 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, Maryland 21403
Andrew H.
Job Details:
11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, Virginia 22936
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, Virginia 23664
Carl A.
Job Details:
11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, Virginia 20109
Robert W.
Job Details:
11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, Maryland 21146
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, Virginia 20132
Ricky E.
Job Details:
11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, Virginia 20165
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, Virginia 20190
Richard B.
Job Details:
11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, Virginia 22603
Ezra M.
Job Details:
11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, Maryland 21111
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, Pennsylvania 17349
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, Virginia 22644
Ezra M.
Job Details:
11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, Delaware 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, Pennsylvania 17327
Bernard M.
Job Details:
11/23/2022
Cx called and rescheduled;
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, Maryland 21703
Ricardo S.
Job Details:
11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, Virginia 20181
Robert W.
Job Details:
11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/23/2022
Cxcomplaint is the unit is tripping breaker if temp switch is changed. Inspected unti and found unit is getting good power sensors are good element is good not grounding. The issue is in the temp switch ordering switch.; ordrng 1 WP8578354 (Temp switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/23/2022
"CX complaint is no ice still. Inspected unit and verified all fans are working. Temps in FC are 11deg and 45 in RC. Want to schedule a 3 ct SS diagnosis on this unit with compressor, dye drier and process stub; ordrng 1 W10832994 (compressor) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 2 876764 (valve)s"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/23/2022
cx comp unit will not start insp unit conf cx comp got unit to make sound but will not start or light up unit will need UI ordering UI W11314472; ordrng 1 W11314472 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, Virginia 23832
Joseph D.
Job Details:
11/23/2022
unable to access unit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, South Carolina 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, Maryland 21074
Brian R.
Job Details:
11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, Virginia 22314
Christian C.
Job Details:
11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, Pennsylvania 17033
Justin L.
Job Details:
11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, Virginia 23237
Jonathon C.
Job Details:
11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, Virginia 22546
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, Virginia 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, Virginia 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, Virginia 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)