We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, South Carolina 29440
Jason T.
Job Details:
11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, Virginia 23832
Joseph D.
Job Details:
11/23/2022
unable to access unit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, South Carolina 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, Maryland 21074
Brian R.
Job Details:
11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, Virginia 22314
Christian C.
Job Details:
11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, Pennsylvania 17033
Justin L.
Job Details:
11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, Virginia 23237
Jonathon C.
Job Details:
11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, Virginia 22546
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, Maryland 21666
Andrew H.
Job Details:
11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, Virginia 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, Virginia 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, Virginia 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the unit is not running cycles properly, giving an error code. Unit tested and found error code F8E1. Ran valve tests and the cold valve failed. Unit needs a new valve assembly.; ordrng 1 W11165546 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, Maryland 21207
Keith H.
Job Details:
11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21209
Keith H.
Job Details:
11/23/2022
w151210apl1... sr7735116778..cx says whpl said they were covereing repair so he called and got autho...i found the evap heavily frosted and the wire harness is damaged therfore heater not coming on; ordrng 1 W11581973 (harness) and 1 W11546684 (clip
We serviced a
MAYTAG WASHER
Model WTW8040DW4
Near Wrightsville, Pennsylvania 17368
Justin L.
Job Details:
11/23/2022
Cx complaint lid has issues locking and unlocking. Was able to access unit and found f5e2 lid lock failure. Tested unit and found failed lid lock shorted control. Ordering parts and once approved and parts are in office will need to set loose.; ordrng 1 W10810403 (lidlock) and 1 W11182868 (control)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, Maryland 21791
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
11/23/2022
Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, Maryland 20716
David J.
Job Details:
11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, Virginia 23462
Justin W.
Job Details:
11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, Virginia 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, Virginia 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, Virginia 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, District of Columbia 20017
Samuel R.
Job Details:
11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, Maryland 21035
Alexander D.
Job Details:
11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, Virginia 23168
Lucas R.
Job Details:
11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, Maryland 20720
David J.
Job Details:
11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbelt, Maryland 20770
David J.
Job Details:
11/23/2022
"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21206
Keith H.
Job Details:
11/23/2022
cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pasadena, Maryland 21122
Alexander D.
Job Details:
11/23/2022
"cx complaint unit wont advance thru cycles, keeps trying to lock the lid. inspected unit and verified complaint. unit just keeps trying to lock lid after pressing start, can hear it clicking. found bottom of lid latch broken. ordering lid latch, in stock @tribles. scheduled return visit for 12/6 but please place cx on cancellation list; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Bryantown, Maryland
Robert A.
Job Details:
11/23/2022
Cx complaint that the unit is leaking while running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. As soon as the water entered the unit it began to rapidly leak. I checked the drain pump and water valve they are both in place and secure. I found the leak coming from the side of the sump assembly. The sump assembly will need to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11416362 (sump assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, District of Columbia 20008
Mitchell H.
Job Details:
11/23/2022
cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, Virginia 22959
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not making ice. Did confirm units icemaker valve is not sending water. Ordering valve ; ordrng 1 W11546685 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, Delaware 19702
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, Virginia 22207
Lloyd B.
Job Details:
11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, Maryland 20910
Dustin F.
Job Details:
11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, Virginia 23435
Anthony D.
Job Details:
11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/23/2022
"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/23/2022
"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2570AEM3
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
11/23/2022
"cx complaint the unit is not making ice and the freezer is not closing like it should. checke the unit and ice maker is defective with proper voltage sent to it. ordering new ice maker. also found that the slide rails are completely closing. orderign new slide rails. finally noticed ice production around the back panel. found that the evap fan motor is not coming on with power being sent to it. therefore, ordering a new evap fan as well. will return once it is approved and parts come in.; ordrng 2 WPW10120018 (slide rails)s and 1 W11334745 (evap fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, District of Columbia 20037
Samuel R.
Job Details:
11/23/2022
cx comlaint unit is not draing.inspected unti and could confirmed.found drain pump to bad.also found unit to have copper bushing element.will replace element per service pointer W11540964.will use pump on return visit as cx only wants us to pull unit out once due to the small space in the kitchen.cx will call when to reschedule repair W11537778 100 tribles; ordrng 1 W11537778 (heater)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, Virginia 23223
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GP0
Near Richmond, Virginia 23220
Jonathon C.
Job Details:
11/23/2022
"cx complaint, lights on console defective. inspected unit, verified complaint. ordering console. unable to reschedule.; ordrng 1 W11302461 (console)"
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, Virginia 23224
Jonathon C.
Job Details:
11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not powering on.inspected unit and could cofirm cx complaint.tested unit and unit is getting 120.found therminal block and main harness to be bad.will need a new harness and block. W11573809 0 tribles W11330869 1 tribles; ordrng 1 W11330869 (harness) and 1 W11573809 (therminal block)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Saint Charles, Maryland 20603
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, Virginia 22556
Tanner B.
Job Details:
11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, Maryland 21028
Neil H.
Job Details:
11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, Delaware 19702
Alexander W.
Job Details:
11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, Delaware 19713
Alexander W.
Job Details:
11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Darnestown, Maryland 20874
Julian H.
Job Details:
11/23/2022
CX complaint about a broken part on microwave found a broken spring rod from interlock asm turned circuit breaker off since interior light is always on left it that way need part CX PIF; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, Virginia 23230
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dover, Delaware 19901
Andrew W.
Job Details:
11/23/2022
Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, Maryland 20878
Julian H.
Job Details:
11/23/2022
GOT HERE all screws are rusted need to be drilled out in order to replace valve removing top also orifice holder need to be order as well CX PIF for all extra parts; ordrng 2 74007735 (burner asy rr & lr)s and 1 74007736 (burner asy lf) and 1 74007734 (burner asy rf) and 1 74009553 (holder-orf rf) and 1 WP7527P003-60 (holder-orf rr) and 1 WP7527P002-60 (holder-orf lr) and 1 WP7527P031-60 (holder-orf lf) and 8 WP3368921 (screw-torx)s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Chester, Virginia 23831
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Richmond, Virginia 23225
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ
Near Richmond, Virginia 23220
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Mechanicsville, Virginia 23111
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, Virginia 23294
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Glen Allen, Virginia 23060
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ
Near Richmond, Virginia 23225
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hume, Virginia 22639
Daniel J.
Job Details:
11/23/2022
went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, Delaware 19711
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, Delaware 19711
Alexander W.
Job Details:
11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, Virginia 20148
Ken M.
Job Details:
11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, Virginia 23834
Chris B.
Job Details:
11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, Virginia 22102
Jason A.
Job Details:
11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, Virginia 23875
Chris B.
Job Details:
11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, Virginia 23234
Jonathon C.
Job Details:
11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, West Virginia 25404
Danny R.
Job Details:
11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, West Virginia 25419
Danny R.
Job Details:
11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details:
11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, West Virginia 25405
Danny R.
Job Details:
11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, Maryland 21047
Eric W.
Job Details:
11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near North Bethesda, Maryland 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is leakking from the bottom. I found the unit is leaking from the vavle and has rusted the hose. Custoemr is going to get a new hose for use to install. Ordering new water vavle.; ordrng 1 WPW10327249 (water intake valve) and 1 Look (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, Delaware 19938
Frederick R.
Job Details:
11/23/2022
CX complaint is no water/no ice. Inspected/tested and found the resevoir was frozen solid and wouildnt allow water to IM or dispenser. Defrosted resevoir for temp use. Ordering damper and new resevoir. Also unit had prior work done to it so unit needs foam block in back to keep warm air from getting in. All parts in stock. Rescheduled for Friday 12/2/22; ordrng 1 W11087463 (damper) and 1 W10801011 (reservoir) and 2 212643 (sealer-gum)s
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Hagerstown, Maryland 21740
Danny R.
Job Details:
11/23/2022
fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/23/2022
Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Richmond, Virginia 23236
Jerod R.
Job Details:
11/23/2022
"tested unit found unit has bad gearcase , ordered needed parts to fix; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)"