We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Virginia Beach, VA 23456
Austin D.
Job Details: 11/25/2022
cx complaint the unit is not draining correctly. checked the unit and found that the drain was clogged in the fridge section. also found that the ice chute is damaged and alliwing waer to leak around the back and ice to go all over the place when trying to fill a cup of ice. ordering a new ice chute cover. will return once the parts come in.; ordrng 1 WPW10435760 (guide-ice)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 11/25/2022
checked and found incorrect part was ordered for evaporator. sending over correct part to office. office is rescheduling.; ordrng 1 W11492867 (evaporator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/25/2022
"arrived on-site at 7:04 pm and koncked on the door, no answer...called cx with the vonage app no answer, waited until 7:14 pm.; saved tckt"
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 11/25/2022
"Installed parts to complete the repair, when testing the unit found drawer slide falls to the left rail slide, same issue occurs after the parts have been installed. Tech advised cx Jenn Air will be contacted in reference to the unit, cx agreed.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/25/2022
"Installed all parts to complete the repair, also used parts from truck stock, vacuumed and charged with 1.5 oz. of R600A. Verified proper air-flow, temp tested at 30 degrees...unit is working as designed.; ordrng 1 WPW10384183 (thermistor JT VS) and 1 R600A (R600A JT VS), used 1 WPW10384183 (THERMISTOR), and 1 R600A (R600A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Olney, MD 20832
Roberto I.
Job Details: 11/25/2022
"Cx complaint control panel not responding, F6E1 error.Confirmed complaints, unable to run diagnostic. Removed outer door, connections ok, found signs of moisture inside the door. but the control panel overlay is good. According to the cx, this unit was already repaired few times for the same issue. Orderring control board W11506012, UI W11505225, harness W11627526, seal W11412696 and vent W11416460; ordrng 1 W11505225 (UI) and 1 W11506012 (control board) and 1 W11627526 (harness) and 1 W11412696 (seal) and 1 W11416460 (vent)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 11/25/2022
checked and found incorrect part was ordered for evaporator. sending over correct part to office. office is rescheduling.; ordrng 1 W11492867 (evaporator)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/25/2022
"Installed all parts to complete the repair, also used parts from truck stock, vacuumed and charged with 1.5 oz. of R600A. Verified proper air-flow, temp tested at 30 degrees...unit is working as designed.; ordrng 1 WPW10384183 (thermistor JT VS) and 1 R600A (R600A JT VS), used 1 WPW10384183 (THERMISTOR), and 1 R600A (R600A) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/25/2022
"arrived on-site at 7:04 pm and koncked on the door, no answer...called cx with the vonage app no answer, waited until 7:14 pm.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
cx compalint the unit is not draining. checked the unit and fopund a defective drain pump. replaced the pump and tested opeation. unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gaithersburg, MD 20879
Roberto I.
Job Details: 11/25/2022
"Cx complaint crack on the glesstop.Confirmed crack in the middle od the LF burner. No signs of impact, just a straight line crack most likely from thermal event. Replaced glasstop using pre id part. Unit good to go"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gaithersburg, MD 20879
Roberto I.
Job Details: 11/25/2022
"Cx complaint crack on the glesstop.Confirmed crack in the middle od the LF burner. No signs of impact, just a straight line crack most likely from thermal event. Replaced glasstop using pre id part. Unit good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/25/2022
"Cx complaint washer shaking during spin.Ran diag, no errors. Tested suspensions, found them a little weak on the rear part. Replaced suspension using pre id part. Ran a calibration cycle, and then a tyest cycle and then manual spin. The unit worked as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/25/2022
"Cx complaint washer shaking during spin.Ran diag, no errors. Tested suspensions, found them a little weak on the rear part. Replaced suspension using pre id part. Ran a calibration cycle, and then a tyest cycle and then manual spin. The unit worked as designed."
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Boyds, MD 20841
Roberto I.
Job Details: 11/25/2022
"CX complaint LF and RR burner not lighting properly.Tested burners, confirmed delay on lighting on both. The spark from both electrodes seems to be weak. Also found all the bazels detached, interfering with knobs and ignition. Ordering LF electrode W10862325, RR electrode W10862324 and 5 bazels WPW10559494.; ordrng 1 W10862325 (LF electrode) and 1 W10862324 (RR electrode) and 1 WPW10559494 (bazel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Takoma Park, MD 20912
David J.
Job Details: 11/25/2022
Cx complaint unit leds are out. Arrived and found this to be the issue. Removed and replaced all single point leds with new multipoint leds. Unit is is now all lit and working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Emmanuel R.
Job Details: 11/25/2022
"Replaced all spray arms and door gasket, tested unit. No error codes present, test cycle completed ok. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not filling with water, confirmed complaint, Found error codes f8e1 long fill , f5e1 lid lock. Lid lock is working ok but the cold water valve is clogged. Small amount of water comes thru and valve hums very loudly. Quoted customer for repairs but he denied at this time. Collected for svc call $120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 11/25/2022
"Replaced icemaker , tested unit. Unit is now working properly. Advised to allow 24hrs for new icemaker to start making good ice"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint microwave light is not working. Arrive to unit and inspected and found when hitting switch light does not come on. Unplug microwave and removed lightbulb from socket found that there was a little bit of glue holding the bulb to the socket but was able to remove the glue. Found the bulb was blown replaced with a new bulb and plugged it back in and now light is working properly on high and low. Tested unit with wet paper towel and unit heated correctly. Tested fan feature on speeds worked unit is not working as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
"CX complaint unit leaks a very small amount of water in the front left corner of dishwasher while unit is running. After previous text visit he found that the unit needed a new inner door tub gasket and bottom inner door gasket. Inspected inner door and bottom door gasket and found these to be perfectly fine. removed old tub gasket and found bottom left corner to have been pinched weird and flattened which could be causing that leak. Removed old tub gasket and replaced with new one. If problem reoccurs at that point, the customer will let us know and we will install inner door an inner door bottom gasket unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Alexandria, VA 22303
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not dispensing water, confirmed complaint, Found the electrical connector to the water valve was not secured. Secured electrical connector and restored proper operation. Unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled and replaced the caps and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20850
Roberto I.
Job Details: 11/25/2022
Replaced part and ran atest cycle. The unit worked as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/25/2022
"Cx complaint washer shaking during spin.Ran diag, no errors. Tested suspensions, found them a little weak on the rear part. Replaced suspension using pre id part. Ran a calibration cycle, and then a tyest cycle and then manual spin. The unit worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rockville, MD 20850
Roberto I.
Job Details: 11/25/2022
Replaced parts and ran a test cycle. The unit worked and drained as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"CX complaint lights are not working.Confirmed complaint, found door switch cam and spring out of place. Replaced door switch using pre id part. Lights turned on and unit worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
cx compalint the unit is not draining. checked the unit and fopund a defective drain pump. replaced the pump and tested opeation. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model Mvw7230hw0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated/teseted the unit. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"Cx complaint dw not draining.Found water in the tub. Ran diag, found 9-1 error. Tested drain, the pump drained the water out but ran noisy. Replaced drain pump using pre id part. Cleared error and ran a test cycle, the unit worked and drained as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gaithersburg, MD 20879
Roberto I.
Job Details: 11/25/2022
"Cx complaint crack on the glesstop.Confirmed crack in the middle od the LF burner. No signs of impact, just a straight line crack most likely from thermal event. Replaced glasstop using pre id part. Unit good to go"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Emmanuel R.
Job Details: 11/25/2022
"Cs unit doesnt want to start a cycle, confirmed complaint. upon arrival unit was unplugged, i plugged the unit is and put into diagnostic, no trouble codes present. In test cycle unit started sensing then locked the door and wouldnt advance. I tried unplugging it reseting unit but once you plug it back in the unit just freezes and doesnt respond. Unit needs a control board. Special order adsvised customer of wait.; ordrng 1 W11556725 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Conway, SC 29526
Jason T.
Job Details: 11/25/2022
"arrived on-site, per cx requested to cancel the service call."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Rockville, MD 20853
Roberto I.
Job Details: 11/25/2022
"Cx complaint downdraft not turning on.Confirmed complaint, tested voltage, found switch not sending power to the motor. Replaced switch using pre id part, unit tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rockville, MD 20850
Roberto I.
Job Details: 11/25/2022
Replaced parts and ran a test cycle. The unit worked and drained as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Myrtle Beach, SC 29575
Jason T.
Job Details: 11/25/2022
"Cx complaint, not cooling-freezing properly, installed parts to complete the repair, vacuumed and charged with 5 oz. of R134A, Verified proper air-flow, cooling-freezing...unit is working as designed. Charging for the labor only"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Myrtle Beach, SC 29575
Jason T.
Job Details: 11/25/2022
"Cx complaint, not cooling-freezing properly, installed parts to complete the repair, vacuumed and charged with 5 oz. of R134A, Verified proper air-flow, cooling-freezing...unit is working as designed. Charging for the labor only"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Myrtle Beach, SC 29575
Jason T.
Job Details: 11/25/2022
"Cx complaint, not cooling-freezing properly, installed parts to complete the repair, vacuumed and charged with 5 oz. of R134A, Verified proper air-flow, cooling-freezing...unit is working as designed. Charging for the labor only"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Arlington, VA 22204
Emmanuel R.
Job Details: 11/25/2022
"Cs after repairs the suspension and ring broke again, confirmed complaint. I found the left rear suspension cone has broke and the drum fell to the side damaging the tube ring. unit will need suspension and ring again.; ordrng 1 looklook and 1 W10780046 (suspension)"
We serviced a
IKEA OVEN
Model IGS900DS05
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
Found customer smells gas and we can not pin point this issue. A gas sniffer has never been used and we need to come back with one to find the potential issue with that before proceeding. Ordering sniffer for return is it and will return with parts ordered. Office spoke with Cx and they agreed and want to do that as well ; ordrng 1 Gassniffer (Gas sniffer) and 1 Look (Look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 11/25/2022
"Cs unit has a dent on the door panel, confirmed complaint. Unit has half dollar dent on the right side of the door skin, Ordering door panel. 30days cosmetic .; ordrng 1 W11613486 (door panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
Arrived to building and used call box and had no answer. Called office and they called and got no answer. Waited until 8:10 and left Ty. Customer will need to reschedule ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Emmanuel R.
Job Details: 11/25/2022
"Cs unit doesnt want to start a cycle, confirmed complaint. upon arrival unit was unplugged, i plugged the unit is and put into diagnostic, no trouble codes present. In test cycle unit started sensing then locked the door and wouldnt advance. I tried unplugging it reseting unit but once you plug it back in the unit just freezes and doesnt respond. Unit needs a control board. Special order adsvised customer of wait.; ordrng 1 W11556725 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Takoma Park, MD 20912
David J.
Job Details: 11/25/2022
Cx complaint unit leds are out. Arrived and found this to be the issue. Removed and replaced all single point leds with new multipoint leds. Unit is is now all lit and working as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX04
Near Washington, DC 20017
David J.
Job Details: 11/25/2022
"Arrived and went to door, rang door bell a bunch and nobody came to the door. This is a church so I dont think anybody would be here at this time. Left door tag at door. ; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/25/2022
"cx complaint the unit is not turing on or running. checked the unit and found that the capacitor on the unit was derfectvie. therefore, i repalced with a new one and tested operartion. unit is running as designed.; ordrng 1 w11395618 (cap ar vs), used 1 w11395618 (cap ar vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Emmanuel R.
Job Details: 11/25/2022
"Replaced all spray arms and door gasket, tested unit. No error codes present, test cycle completed ok. Unit is now working properly."
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Boyds, MD 20841
Roberto I.
Job Details: 11/25/2022
"CX complaint LF and RR burner not lighting properly.Tested burners, confirmed delay on lighting on both. The spark from both electrodes seems to be weak. Also found all the bazels detached, interfering with knobs and ignition. Ordering LF electrode W10862325, RR electrode W10862324 and 5 bazels WPW10559494.; ordrng 1 W10862325 (LF electrode) and 1 W10862324 (RR electrode) and 1 WPW10559494 (bazel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not filling with water, confirmed complaint, Found error codes f8e1 long fill , f5e1 lid lock. Lid lock is working ok but the cold water valve is clogged. Small amount of water comes thru and valve hums very loudly. Quoted customer for repairs but he denied at this time. Collected for svc call $120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"CX complaint low water flow from dispenser, no ice.Confirmed both complaints. Ran icemaker test, it cycled but didn't fill. Found frozen fill tube. defrosteed tube, the icemaker cycled and filled ok. Removed watee filter, the water flow at the dispenser increased to normal. The filter didn't have any water inside, seems like the housing bypasses it. Water supply tested ok. Ordering filter housing W11162042. Return visit 12/9/22; ordrng 1 W11162042 (filter housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
"CX complaint unit leaks a very small amount of water in the front left corner of dishwasher while unit is running. After previous text visit he found that the unit needed a new inner door tub gasket and bottom inner door gasket. Inspected inner door and bottom door gasket and found these to be perfectly fine. removed old tub gasket and found bottom left corner to have been pinched weird and flattened which could be causing that leak. Removed old tub gasket and replaced with new one. If problem reoccurs at that point, the customer will let us know and we will install inner door an inner door bottom gasket unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Virginia Beach, VA 23456
Austin D.
Job Details: 11/25/2022
cx complaint the unit is not draining correctly. checked the unit and found that the drain was clogged in the fridge section. also found that the ice chute is damaged and alliwing waer to leak around the back and ice to go all over the place when trying to fill a cup of ice. ordering a new ice chute cover. will return once the parts come in.; ordrng 1 WPW10435760 (guide-ice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 11/25/2022
"Replaced icemaker , tested unit. Unit is now working properly. Advised to allow 24hrs for new icemaker to start making good ice"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/25/2022
"arrived on-site at 7:04 pm and koncked on the door, no answer...called cx with the vonage app no answer, waited until 7:14 pm.; saved tckt"
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 11/25/2022
"Installed parts to complete the repair, when testing the unit found drawer slide falls to the left rail slide, same issue occurs after the parts have been installed. Tech advised cx Jenn Air will be contacted in reference to the unit, cx agreed.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Olney, MD 20832
Roberto I.
Job Details: 11/25/2022
"Cx complaint control panel not responding, F6E1 error.Confirmed complaints, unable to run diagnostic. Removed outer door, connections ok, found signs of moisture inside the door. but the control panel overlay is good. According to the cx, this unit was already repaired few times for the same issue. Orderring control board W11506012, UI W11505225, harness W11627526, seal W11412696 and vent W11416460; ordrng 1 W11505225 (UI) and 1 W11506012 (control board) and 1 W11627526 (harness) and 1 W11412696 (seal) and 1 W11416460 (vent)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Emmanuel R.
Job Details: 11/25/2022
"Replaced all spray arms and door gasket, tested unit. No error codes present, test cycle completed ok. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 11/25/2022
checked and found incorrect part was ordered for evaporator. sending over correct part to office. office is rescheduling.; ordrng 1 W11492867 (evaporator)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint microwave light is not working. Arrive to unit and inspected and found when hitting switch light does not come on. Unplug microwave and removed lightbulb from socket found that there was a little bit of glue holding the bulb to the socket but was able to remove the glue. Found the bulb was blown replaced with a new bulb and plugged it back in and now light is working properly on high and low. Tested unit with wet paper towel and unit heated correctly. Tested fan feature on speeds worked unit is not working as designed job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/25/2022
"Installed all parts to complete the repair, also used parts from truck stock, vacuumed and charged with 1.5 oz. of R600A. Verified proper air-flow, temp tested at 30 degrees...unit is working as designed.; ordrng 1 WPW10384183 (thermistor JT VS) and 1 R600A (R600A JT VS), used 1 WPW10384183 (THERMISTOR), and 1 R600A (R600A) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
"CX complaint unit leaks a very small amount of water in the front left corner of dishwasher while unit is running. After previous text visit he found that the unit needed a new inner door tub gasket and bottom inner door gasket. Inspected inner door and bottom door gasket and found these to be perfectly fine. removed old tub gasket and found bottom left corner to have been pinched weird and flattened which could be causing that leak. Removed old tub gasket and replaced with new one. If problem reoccurs at that point, the customer will let us know and we will install inner door an inner door bottom gasket unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Alexandria, VA 22303
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not dispensing water, confirmed complaint, Found the electrical connector to the water valve was not secured. Secured electrical connector and restored proper operation. Unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled and replaced the caps and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20850
Roberto I.
Job Details: 11/25/2022
Replaced part and ran atest cycle. The unit worked as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Takoma Park, MD 20912
David J.
Job Details: 11/25/2022
Cx complaint unit leds are out. Arrived and found this to be the issue. Removed and replaced all single point leds with new multipoint leds. Unit is is now all lit and working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Emmanuel R.
Job Details: 11/25/2022
"Replaced all spray arms and door gasket, tested unit. No error codes present, test cycle completed ok. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/25/2022
"Cx complaint washer shaking during spin.Ran diag, no errors. Tested suspensions, found them a little weak on the rear part. Replaced suspension using pre id part. Ran a calibration cycle, and then a tyest cycle and then manual spin. The unit worked as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not filling with water, confirmed complaint, Found error codes f8e1 long fill , f5e1 lid lock. Lid lock is working ok but the cold water valve is clogged. Small amount of water comes thru and valve hums very loudly. Quoted customer for repairs but he denied at this time. Collected for svc call $120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 11/25/2022
"Replaced icemaker , tested unit. Unit is now working properly. Advised to allow 24hrs for new icemaker to start making good ice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"CX complaint lights are not working.Confirmed complaint, found door switch cam and spring out of place. Replaced door switch using pre id part. Lights turned on and unit worked as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled and replaced the caps and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint bellow gasket is ripped arrive to house and after answering the door. The customer stated theyre going to buy a new unit because of black Friday so they canceled their appointment at the door job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
cx compalint the unit is not draining. checked the unit and fopund a defective drain pump. replaced the pump and tested opeation. unit is good to go.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
CX complaint microwave light is not working. Arrive to unit and inspected and found when hitting switch light does not come on. Unplug microwave and removed lightbulb from socket found that there was a little bit of glue holding the bulb to the socket but was able to remove the glue. Found the bulb was blown replaced with a new bulb and plugged it back in and now light is working properly on high and low. Tested unit with wet paper towel and unit heated correctly. Tested fan feature on speeds worked unit is not working as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
"CX complaint unit leaks a very small amount of water in the front left corner of dishwasher while unit is running. After previous text visit he found that the unit needed a new inner door tub gasket and bottom inner door gasket. Inspected inner door and bottom door gasket and found these to be perfectly fine. removed old tub gasket and found bottom left corner to have been pinched weird and flattened which could be causing that leak. Removed old tub gasket and replaced with new one. If problem reoccurs at that point, the customer will let us know and we will install inner door an inner door bottom gasket unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model Mvw7230hw0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated/teseted the unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Alexandria, VA 22303
Emmanuel R.
Job Details: 11/25/2022
"Cs unit is not dispensing water, confirmed complaint, Found the electrical connector to the water valve was not secured. Secured electrical connector and restored proper operation. Unit is now working as designed."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Arlington, VA 22204
Emmanuel R.
Job Details: 11/25/2022
"Cs after repairs the suspension and ring broke again, confirmed complaint. I found the left rear suspension cone has broke and the drum fell to the side damaging the tube ring. unit will need suspension and ring again.; ordrng 1 looklook and 1 W10780046 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/25/2022
came out to resolve the issue with the unit. disassembled and replaced the caps and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20850
Roberto I.
Job Details: 11/25/2022
Replaced part and ran atest cycle. The unit worked as designed
We serviced a
IKEA OVEN
Model IGS900DS05
Near Washington, DC 20012
David J.
Job Details: 11/25/2022
Found customer smells gas and we can not pin point this issue. A gas sniffer has never been used and we need to come back with one to find the potential issue with that before proceeding. Ordering sniffer for return is it and will return with parts ordered. Office spoke with Cx and they agreed and want to do that as well ; ordrng 1 Gassniffer (Gas sniffer) and 1 Look (Look)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"Cx complaint dw not draining.Found water in the tub. Ran diag, found 9-1 error. Tested drain, the pump drained the water out but ran noisy. Replaced drain pump using pre id part. Cleared error and ran a test cycle, the unit worked and drained as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Washington, DC 20011
David J.
Job Details: 11/25/2022
Arrived to building and used call box and had no answer. Called office and they called and got no answer. Waited until 8:10 and left Ty. Customer will need to reschedule ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Potomac, MD 20878
Roberto I.
Job Details: 11/25/2022
"Cx complaint washer shaking during spin.Ran diag, no errors. Tested suspensions, found them a little weak on the rear part. Replaced suspension using pre id part. Ran a calibration cycle, and then a tyest cycle and then manual spin. The unit worked as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gaithersburg, MD 20879
Roberto I.
Job Details: 11/25/2022
"Cx complaint crack on the glesstop.Confirmed crack in the middle od the LF burner. No signs of impact, just a straight line crack most likely from thermal event. Replaced glasstop using pre id part. Unit good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 11/25/2022
checked and found incorrect part was ordered for evaporator. sending over correct part to office. office is rescheduling.; ordrng 1 W11492867 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Roberto I.
Job Details: 11/25/2022
"CX complaint lights are not working.Confirmed complaint, found door switch cam and spring out of place. Replaced door switch using pre id part. Lights turned on and unit worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 11/25/2022
"Cs unit has a dent on the door panel, confirmed complaint. Unit has half dollar dent on the right side of the door skin, Ordering door panel. 30days cosmetic .; ordrng 1 W11613486 (door panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/25/2022
cx compalint the unit is not draining. checked the unit and fopund a defective drain pump. replaced the pump and tested opeation. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hyattsville, MD 20782
David J.
Job Details: 11/25/2022
"CX complaint unit leaks water from the back. After previous text visit, he found that the waterline was not connected and could not get the water to stop leaking from the valve. After inspecting today I replaced the water inlet valve estate in my previous text I did make sure all waterlines for secure. Test the water at the dispenser to make sure we had a new lease in the back. Found no leaks and unit is not working as designed job complete."