We serviced a
WHIRLPOOL WASHER
Model GHW9250MW1
Near Mount Rainier, MD 20712
Mitchell H.
Job Details: 07/05/2022
cx complaint units door will not shut. inspected unit and found door lock broken. as well as the handle broken off. installed new door lock and handle. cx paid in full. unit now working as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Potomac, MD 20854
Julian H.
Job Details: 07/05/2022
CX complaint about odor removed pan and cleaned it for CX replaced filter CX also complaining about gasket found that is is ripping on FC bottom rh need parts charged CX 2 COUNTS TIME CONSUMING CALL CX PIF; ordrng 1 WP2266905 (gasket-fip) and 1 2COUNTS (TIME CONSUMING CALL)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ashburn, VA 20147
Carl R.
Job Details: 07/05/2022
"Long Dry Times - Dryer. Inspected unit and found that the dryer lent, vent tube is clogged. Cx needs a lint removal company. No parts needed"
We serviced a
WHIRLPOOL RANGE
Model RF364BXE
Near Airville, PA 17302
Drew B.
Job Details: 07/05/2022
"cx coomplaint that unit is not heating nor will try you hit broil or bake and the control flashes f3 and when in test shooting found no wires damaged, no issues with connections and checked resistance of sensor within range being room temp and per techsheet if all passes replace conteol 3195168 and restart power that 3195168 no longer aviable. ; ordrng 1 3195168 (control NLA)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Kenly, NC 27542
Ronnie B.
Job Details: 07/05/2022
"cx complaint of unit stops cooling after about 2 weeks of run time and has to unplug to defrost. checked unit and found brown wire to heater not seated into connector causing heater failure. properly seated pin into connector, tested heater, confirmed heater operation, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/05/2022
waited till 3 older customer said her sono was suppoed to be onsite while having unit serviced and he jsut had knee surgery not sure when he will be available for the next appointment will call and findout than call us back out was unable to trouble shoot; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Norfolk, VA 23508
Lucas R.
Job Details: 07/05/2022
"cx compaint dispenser not working, upper rack issues, checked unit found dispenser door not opning, and upper rack positioner damaged causing rack fall and not hold glasses, replaced dispenser, ordering positioner to complete repair; ordrng 1 W10803790 (positioner)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Franklin, VA 23851
Anthony D.
Job Details: 07/05/2022
"cx complaint unit not spinning and water constantly drips checked unit found F3E2 inlet water temp, F8E1long fill, F8E6 water hazzard, F0E3 overload code, valves ohmed at 1.1kohms which is out of range indicating bad inlet valve ordering valve to complete repair ; ordrng 1 W11165546 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Odenton, MD 21113
Alexander D.
Job Details: 07/05/2022
"cx complaint clip fell off upper rack and now tine row is loose. inspected unit and verified complaint. clip cx found is dispenser guard clip, found tine row clip in bottom of unit. reinstalled clips and tested. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Chantilly, VA 20151
Justin S.
Job Details: 07/05/2022
the unit is not locking the lid. found the lid lock is getting voltage. replaced the lid lock with vs and retested. the unit is now draining and spinning good. the unit is now ready; ordrng 1 W11307244 (lock)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/05/2022
CX Cancelled appt when i arrived through phone call.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Ruckersville, VA 22968
Kyle A.
Job Details: 07/05/2022
Cx complaint of unit leaking. Did confirm crushed corner that has split the seam. Will need to return with tub. ; ordrng 1 W11409866 (Tub)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Lexington Park, MD 20653
Shawn D.
Job Details: 07/05/2022
cx complaint unit isnt turning on. inspected unit then tried turning it on and will not turn on. pulled unit out ad checked outlet power and has good power but now is stacked. control has 240 ui has dc voltage but is not working. ordering ui and control for return; ordrng 1 W11378950 (ui control) and 1 W11491458 (acu)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Winchester, VA 22603
Justin S.
Job Details: 07/05/2022
the unit is not filling. found the valve is getting voltage. replaced the valve with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11210463 (valve)
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/05/2022
"cx complaint oven never reach temp and stop heating after preheat, cx had $1400 repair but no sure what parts replaced last month, found f6e6(comm AM1) cant confirm proper console installed, preheated both to 350/400/450 , upper oven consistantly 60-80 under found calibrated to +30, so about 100 off, lower tested ok at all 3 levels, would need console and upper oven control , cx to verify parts repalced and call back, collected $120 ch#2251"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ruckersville, VA 22968
Kyle A.
Job Details: 07/05/2022
Cx complaint of a drain problem. Did confirm hole in drain hose. Ordering hose.; ordrng 1 W11414944 (Drain hose) and 1 W11545578 (Clamp) and 1 WP285655 (Clamp)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/05/2022
"cx complaint glass broken and door flops down low, found inner glass cracked , door does go past 90 but closes fine, quoted for hinges cx declined, ordering inner glass, collected $244.33 MC cx owes $140 labor on return; ordrng 1 WP4449259 (glass-door)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodstock, VA 22664
Justin S.
Job Details: 07/05/2022
the unit is not draining. found the drain pump is not activating. replaced the drain pump with vs and retested. the unit is now draining and spinning good. the unit is now ready; ordrng 1 W11458345 (pump)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Millersville, MD 21108
Alexander D.
Job Details: 07/05/2022
"upon arrival, noticed unit not pushed all the way into cutout, cx said theres a pipe behind it so it cant get pushed in. cx complaint unit not cleaning dishes. inspected unit and verified complaint. ran diagnostics, f8e2 fill valve electrical problem, fAe2 vent electrical problem errors stored. ran test cycle. unit filled good, vent runs good. found washmotor runs but no water pumping out. ordering sump asm, in stock @tribles. scheduled return visit for 7/8; ordrng 1 W11416363 (sump asm)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manassas, VA 20109
Justin S.
Job Details: 07/05/2022
the unit is not draining. found the drain pump is getting voltage. replaced the drain pump with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10919003 (pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20121
Richard B.
Job Details: 07/05/2022
"CX complant, Disheas not drying. Inspected unit and found door switch error code, Found rinse aid dispenser empty , CX stated regardless of cycles wter remains. Ran a test wash and machine has good wash pressure Good rinse as well as drain. Machine heating correctly as well. Advised CX rinse aid needs to be used as well as longer heated cycles. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Winchester, VA 22601
Justin S.
Job Details: 07/05/2022
plugged the unit in and it started making a lot of noise. the noise is fromt he fan. replaced the fan with vs and tested. the unit is now sounding good and cooling. the unit is now ready; ordrng 1 WP2315539 (fan)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC0
Near McLean, VA 22101
Eric W.
Job Details: 07/05/2022
installed new water valve and tested on quick wash unit is good
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Newport News, VA 23602
Justin W.
Job Details: 07/05/2022
cx complaint noisey operations. checked unit to find jewelry bead in felt. removed bead and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 07/05/2022
"Cx complains that the upper dishrack falls down, ajuster broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Springfield, VA 22153
Jason A.
Job Details: 07/05/2022
CX complaint WASHER squeaking squealing noise - sometimes doesnt complete cycle - load is wet & CX has to unplug & restart to drain & spin. Check - no error codes. Motor shifter splutch & agitator components are good & tight no oil leaks. Level unit. Ran several hi spin / agitate tests. Verified cold & hot water connections. Water hoses / drain & power cord not too close to rear of unit. DLMS & ran test wash. Ran drain & spin. Could not replicate noise unitil loaded unit with some large towels & max fill. A few minutes later the squeaking was heard during agitate. 2Count. Gearcase OOS > JJ; ordrng 1 W11449840 (gearcase. OOS) and 1 W10721967 (splutch) and 1 W11481722 (actuator)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Harrisburg, PA 17110
Justin L.
Job Details: 07/05/2022
Cx complaint unit not heating food properly. Was able to access unit and verify model and serial number along with proof of purchase. FIlled a cup with cold water and ran at 100% for 4:00 minutes to verify complaint and found water and cup didnt heat. During testing found the magnatron would only run at a couple seconds at a time. Ordering necessary parts for repair and once in office will need to call and set return; ordrng 1 W10865474 (capacitor) and 1 W10872254 (diode) and 1 W10865476 (magnatron) and 1 W10865471 (transformer)
We serviced a
FORD TRANSIT UNKNOWN
Model n/a
Near Crofton, MD 21114
Gill G.
Job Details: 07/05/2022
"65,000 mile oil change at Jiffy Lube 7002 Mechanicsville Tpke Mechanicsville, VA 23111. receipt is in the bin."
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/05/2022
"Inspected the Fresh Food Evaporator in the Refrigerator. Found that the Mastic Tape has signs that the Refrigerator Evaporator is leaking. ( Please see Sd Pictures. ) Unit will need the Compressor, Coupler, Drier & Fresh Food Evaporator. ( 3 count Seal System Repair still need. Will send other parts ordered just in case so tech has all parts needed.); ordrng 1 W11506635 (Coupler) and 1 W11492867 (Whirlpool Refrigerator Evaporator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Winchester, VA 22603
Justin S.
Job Details: 07/05/2022
the unit is leaking water from the valve. the unit needs the valve replaced; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bristow, VA 20136
Demonte S.
Job Details: 07/05/2022
Inspected the unit. Found that the cx is saying that the Oven Door is peeling / Stainless Steel is peeling. Checked the Door. Found that the Door Glue isn't holding the Stainless Steel. Unit will need an Outer Door.; ordrng 1 W11176456 (Whirlpool Oven Glass Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Woodlawn, MD 21244
Keith H.
Job Details: 07/05/2022
cx complaint is frost buildup in freezer inspected unit and found gap in door seal i was to heat up adn adjust seal unit is working now
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/05/2022
Replaced harness and Evap fan motor unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Orrstown, PA 17244
Andrew S.
Job Details: 07/05/2022
Per previous diag I was able to access and replace the FC harness. I then repowered the unit and found that the unit is now functioning as intended and started developing a frost pattern. Job Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/05/2022
"sharon.gunther@hotmail.com lower channel on freezer door is molded improperly and will not hold a gasket, unit wil lneed new door ; ordrng 1 LW10636409 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Abbottstown, PA 17301
Sal R.
Job Details: 07/05/2022
"CX complai t is that the unit is not opperating. I found a F8E2 error code for water overflow. I found thatb when the unit is in stand by mode and the water supply is turned on the cold side of the valve allowes water in. I am ordering 1 water inlet valve (W11210459). Once th3 contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11210459 (water inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Leesburg, VA 20175
Carl R.
Job Details: 07/05/2022
Refrigerator side not cooling. And sound from condenser fan still exists. Needs 2nd tech to complete ticket. Will use parts on return. Evap fan motor is installed.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/05/2022
customer stated that the unit would not sttrt.. verified issue and fnd that the door strike is cracked and not enguaging the latch.. need parts...; ordrng 1 w11545309 (strike)
We serviced a
AMANA FREEZER
Model ASI2575GRS08
Near Germantown, MD 20874
Ricardo S.
Job Details: 07/05/2022
"Cx complains that the unit not cooling properly, make noises and freezer is full of ice, so she turned off to defrost the whole unit but when you try to plug it in the unit trips the breaker.. found a bad connection on freezer harness, order parts; ordrng 1 w11546690 (cntrl box) and 1 w11546681 (harness) and 1 w115457180 (start-dev) and 1 w11383260 (hanress) and 1 W11216949 (cntrl-elec)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Frederick, MD 21704
Ricky E.
Job Details: 07/05/2022
customer stated that the unit would not light.. verified issue and fnd that the igniters not sparking when the valve is turned... ckd incoming power and fnd no power to the unit.. there is no breaker for the unit in the box.. the customer is contacting the builder about the issue. the customer just moved in...
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23238
Jerod R.
Job Details: 07/05/2022
office was closed on arrival; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Union Bridge, MD 21791
Brian R.
Job Details: 07/05/2022
came out and replaced parts and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/05/2022
"CX complaint dw not draining.Found water in the tub. Ran diag, found F9E1 error. Found noisy drain pump and water remaining in the tub. Removed water and removed drain pump. Found no debris. Replaced drain pump using pre id part. Cleared error and ran atest cycle. The unit worked and drained as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, MD 21704
Ricky E.
Job Details: 07/05/2022
"ck fnd unit isnt dispensing water, but is making ice.. fnd relay closing at the control.. unit will need the inlet valve assy; ordrng 1 w11548535 (inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Richmond, VA 23238
Jerod R.
Job Details: 07/05/2022
"replaced strike and catch, catch had been popped out of mount multiple times, , tested unit with new parts and its working as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricky E.
Job Details: 07/05/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Marriottsville, MD 21104
Dustin F.
Job Details: 07/05/2022
"CX Complaint: Cooktop Not Working after tripping breaker.Replaced Module and UI display, Tested unit. Works as intended. Job COMPLETE"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Baldwin, MD 21013
Neil H.
Job Details: 07/05/2022
CX COMPLAINT UNIT NOT STARTING WASHING FOUND COLD VALVE FILTER BLOCKED CLEARED AND RECALB. WASHER UNIT TESTED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Baltimore, MD 21209
Keith H.
Job Details: 07/05/2022
cx complaint is ice is clumped up and hard to dispense inpsected unit put into diagnostics no errors and bin is full of ice but some are small and in chunks ordering new icebox fan and valve; ordrng 1 W11482383 (valve) and 1 W10846539 (evaporator fan)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/05/2022
Cx complaint is that the drum is not spinning. Upon arrival I found tht the dryer motor comes on and the heat works but the drum doesnt spin. I removed the top of the unit and found that the belt had broken. I am ordering the belt and Idler pulley. I was able to achedule the return for Friday 7/8 AM preference.; ordrng 1 341241 (Belt) and 1 WP691366 (Idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/05/2022
no adult avaliable; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Severn, MD 21144
Andrew H.
Job Details: 07/05/2022
Arrived to customer's house. Customer stated that she called and canceled appointment on friday.
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Baltimore, MD 21206
Milton J.
Job Details: 07/05/2022
"CX complaint unit not spinning out clothes. Installed new Control, Latch, Valve and Splutch as previously ordered. Calibrated. Auto tested. Unit is now functioning properly. -MJrob"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20716
Shane B.
Job Details: 07/05/2022
"complaint is the unit asking for the lid to be closed when it already is. i inspected unit and found the strike is broken. i replaced it with one from VS. i checked for codes and found F0E5. cleared code and ran service cycle. unit completed cycle with no issues. lid latch worked fine. unit is working as designed.; ordrng 1 W11457841 (strike), used 1 W11457841 (strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Baltimore, MD 21206
Milton J.
Job Details: 07/05/2022
"CX complaint unit intermittenly making ice. Inspected and found bin filled with ice. Removed module cover and harness connector not seating in front of module. Jumped cycle and ice maker went through cycle/filled with no issues. shim that was installed by previous tech not holding position as well. Ordering new LH RC Door, Ice Maker Harness plus returning with Pre-IDed Ice Maker. -MJrob; ordrng 1 W11307224 (LH RC Door) and 1 W10884720 (Ice Maker Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hillcrest Heights, MD 20746
Mitchell H.
Job Details: 07/05/2022
cx complaint unit is not coming on at all. inspected unit and found compressor locked up. unit will need new ocmpressor and a 2 ct SS on return visit. comp not in stock. schedule when it arrives.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/05/2022
found unit had dented cabinet ordered new cabinet; ordrng 1 W10677265 (cabinet)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Dillsburg, PA 17019
Andrew S.
Job Details: 07/05/2022
Cx complaint is that the unit display is getting dim. It has been slowly getting dimmer. Upon arrival I found that the membrane works and the oven works. The display is barely illuminating but is still. I am ordering the control. Please contact cx when the part is available to schedule the retrun visit.; ordrng 1 W10877730 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 07/05/2022
CX complaint about unit too cold on Fc causing top shelf on RC to freeze items inspected temps on arrival temp is set on minimum setting FC -7 RC 32* confirmed power 120vac to unit need control board fan blade to correct airflow and thermistor for temp reading; ordrng 1 WP2163777 (blade-fan) and 1 W11371382 (control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Grimesland, NC 27837
Ronnie B.
Job Details: 07/05/2022
"cx complaint of unit not cooling. unit unplugged on arrival. Plugged unit in and compressor tries to start, hums and shuts off. checked windings and start is 4.4 ohms run is jumping from 5 to over 12 ohms and across the two is sporadic. compressor is locked and windings out of range. ordering comnpressor and filter dryer.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/05/2022
"agonzalez106@me.com replaced door, unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/05/2022
"cx complaint the unit is very noisy and also not making a lot of ice. checked the unit and found that the ice maker was not being supplied with enough water pressure. therefore, the unit needs to be supplied with a new water line. the unit also had a condenser installed crooked. this was causing the unit to vibrate underneath and cause a bunch of abnormal noises. therefore, i reshaped the condenser so that it laid flat and did not contact any panels. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hopewell, VA 23860
John P.
Job Details: 07/05/2022
CX complaint unit not cooling checked unit found compressor drawing .73amps. ordering compressor and evap.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 3ctss (3ct ss) and 1 Lockring (Lock ring) and 2 W11504449 (Coupler)s and 2 W11506619 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/05/2022
"Replaced filter housing, placed filter in and it now releases when opening the door. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Chantilly, VA
Carl R.
Job Details: 07/05/2022
"Not Starting - Has Power - Over-the-Range Microwave. Unit has power, but not heating. I tested unit by using wet paper towel for 30 seconds. After putting the microwave on for 30 seconds. I checked the wet paper towel. And it was still cold. Ordering 1 capacitor, 1 diode, 1 mag,1 transformer.; ordrng 1 W10818686 (Mag) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11371266 (Transformer)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 07/02/2022
Cx complained the buttons did not work. Installed new ui assy and tub gasket. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. No leaks. Ran diagnostics to erase errors. Job compete"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after pressing the test button, the ice maker cycled and filled with water. The temp in the freezer is close to zero. Unit needs new ice maker; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM13
Near Fairfax, VA 22032
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not cool. Installed new control and in step 38, put the unit into a forced defrost and could not hear any water hitting the heater. In step 6, the bi metal tested closed but out of diagnostics, the unit kept running and not defrosting. Unit needs new user interface; ordrng 1 W10864261 (user interface)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit would not drain. Inspected the unit and fouind it completed each step in diagnostics auto. In manual, the lid would not lock. Checked voltage dc and it was >0vdc per tech sheet. Tested again and it now locks on manual mode. There are no lid lock errors. Explained to cx it may be the lid lock or control, left quote for both. Job complete; ordrng 1 W10810403 (lid lock)"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW1
Near Bethesda, MD 20814
Israel R.
Job Details: 07/02/2022
Got to the house and called the customer on the call box and She said they were having dinner and that she will call back to reschedule. I moved on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/02/2022
Cx complained the unit did not make ice. Installed new ice maker and cycled the unit to begin a harvest. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
I started taking the gasket off and i notice the liner ont he bottom of the door is already coming loose and the new gasket is not catching correctly. I added adhesive and screws to the liner but still loose and the screws hold long term. The unit should of be getting a new door. I finished installing the new gasket and made it seal but the liner is loose so the door needs to be replaced. Ordering FC door. Customer is aware the door is coming to her. And she is calling when the door comes to her house.; ordrng 1 W10919622 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WCE77US6HB
Near Pikesville, MD 21208
Drew B.
Job Details: 07/02/2022
cx complaint that unit is not staying in the correct position on the center rear warm burner i found the switch valve stem didnt have a sleeve on it.i was able to use an extra sleeve over and now stays in on/off not lose and works unit is functional and checks fgood
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Arlington, VA 22203
Lloyd B.
Job Details: 07/02/2022
Cx complained of no lights. Installed all new led's and there is now light. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22301
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. In diagnostics, the defrost sensor passed and heater came on. Removed ice and tested and the fan also runs. Installed new sensor and control and set to factory settings. There are no air leaks from the gasket. Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
Installed new vavle and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FTS03
Near Pikesville, MD 21208
Drew B.
Job Details: 07/02/2022
cx complaint that unit is going to to 54 degrees in the rc section and almost seemingly over cooling the fc section.. showing -10 degrees and getting ice cyrstals. all fans are running and evap is completely full of frost pattern. the unit appears to have a control failure again and or a damper failure not pulling cold air over to cool the rc section. but after speaking to office and cx being oow we are gonna hold off on the unit parts today and reach out to techline on tuesday per the sticky notes to verify wether or not its another control gone bad being same issues as last time and or if something else is needed. WILL NEED TO SPEAK TO TECHLINE... cx has and extra control...; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22312
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not wash. Inspected the unit and found that it does not fill, just drain. There is an eror of F7E1 for motor failure. Unit needs new motor; ordrng 1 W11416362 (motor)"
We serviced a
WHIRLPOOL RANGE
Model KDRS463VSS00
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
Customer complaint unit is not igniting and ove is not working also the UI is beeping. I tested voltage and the unit is not getting good voltage only getting 120 on black and 30 on red. Needs 240 to work properly. Customer s getting electrician. The control was beeping. I revomed the UI and found one of the ping was barely on and a little corrotion. The unit was a floor module and was sold to the customer last yearr installed last week. I clean corrotion with alcohold and reseated the pin. Tested unit is now back to normal operations. No tother corretion. it looks like it may have been condensation from sitting at the store. Unit is not beeping but customer needs electrician to fix voltage issue.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV5219DH1
Near Rockville, MD 20850
Israel R.
Job Details: 07/02/2022
Installed new interlocks and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20852
Israel R.
Job Details: 07/02/2022
Customer complaint unit is leaking. I tested the unit and no error and completed diagnostics not leak and the floos as no stains and the customer stated that it only had happen liek 3 times. She showed me a video and the unit is leaking out the front with a lot of suds. I Told the customer that the issue is overdosing the unit. Only one pod per cycle and if the dishes are rinse in dishsoap the plates need to be rinse and clear of any dishsoap to prevent sudsing. She is going to be more carefull overloading. Unit is good. Issue is overdosing the unit. Unit is good.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/02/2022
Customer complaint unit is leaking. I tested the unit and found the unit is leaking from the RC evap the defrost water is not drainning. I steamed the ice and the water is not draining. I found the extensiong is clogged and i is not clearing. REplace drain tube and now the unit is draininig. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MHW6000XG2
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/02/2022
Installed new vavle and inspected drain. Unit is back to normal operations. Unit still needs new pump. But cusotmer is going to call back
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/02/2022
Customer complaint unit is not heating front right burner. I tested the unit and the unit is not turning on and the hot surface is not turning on. I checked the switch and found loose. I tested the burner and the hot light comes on but not the burner. I follwed the harness and while i checked some connections. and found black wire pin is coming out. I reseated the pin inside the connector. Unit is bacck to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/02/2022
Installed new harness. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Randallstown, MD 21133
Drew B.
Job Details: 07/02/2022
"cx complaint that unit is not spinning nor wash clothing and clothes are wer still.. in testing found the unit to be stripped at the washplate causing it to spin aggressively.. tried to remove washplate to tighten but found the washplate is seized to the unit.. will need 2 count and 2 tech for proper successfully repair being to weight and moving old tub out.. will require 2 tech, cx will call when baskets in to reschd if approved and in in case where its not approved cx will be reach out by extened wrrnty. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (transmisson) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (spin basket) and 1 W11219115 (outter tub) and 1 2tech (2 tech) and 2 2count (2 count tub job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21229
Drew B.
Job Details: 07/02/2022
cx complaint that unit is not sealing on the right middle and lower gasket areas. i found the unit to have several spots that needed heat expansion.. although in process of attempting i could only heat up so much without damagaing gaskets.. will need a new door for proper sealing and operations to reduce the condensation in the rc compartment forming. cx is calling home depot to attempt to swap brand new unit out. we will order door and await to see if gets exchanged or not.; ordrng 1 W11506850 (ss door) and 1 WP489467 (washer)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Baltimore, MD 21215
Drew B.
Job Details: 07/02/2022
cx complaint that unit is brand new and was amking a loud rattling sound when running i found the unit to have no issues with rollers and and pulley all no issues. i checked the wheel and no crack and or lose screws. i found the noise to be from the vibrration of the motor housing rattling. and will need sound reducer the thermal mastic call to resch with cx; ordrng 3 4318168 (sealer-thrm)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21207
Drew B.
Job Details: 07/02/2022
"cx complaint that unit is dispencing warm water and the bin on the right hand drawer, is not closing all the way causing the door not to seal all the way.. and the tank is warm and not dispencing cold water ordering the parts needed.. call to reschd; ordrng 1 W10801011 (reservoir) and 1 WPW10468556 (track right bin) and 1 WPW10317184 (pan-crispr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Drew B.
Job Details: 07/02/2022
replaced all parts unit now has fan operation but the valve is powering on but not dipsnecing water. i was able to havrest icemaker and it filled it appears the tank is frozen causing no water psi through dispencer; ordrng 1 W11579182 (water tank) and 1 W11162041 (housing)
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not heat. Inspected the unit and found a proper 240vac but the element was open. Installed new element and tested and it now cycles and heats. Job complete; ordrng 1 WP8544771 (element), used 1 WP8544771 (element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Germantown, MD 20874
Ricky E.
Job Details: 07/01/2022
ck fnd unit has a burnt lower harness due to the units compressor overheating. will need lower harness prior to the repair..; ordrng 1 w11239562 (lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milford, DE 19963
Frederick R.
Job Details: 07/01/2022
Picked up door
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shiloh, NC 27974
Branden R.
Job Details: 07/01/2022
"came out to replce parts , uninstalled and replace all parts needed tested unit running as dwsigned cx agreed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 07/01/2022
"CX complaint: door cable broke. Inspected and verified complaint. I found right cable had broke. Replaced door cables, tested unit and it is now working properly. Job is complete. CX paid for service, labor, S&H and part on CC."
We serviced a
KITCHENAID OVEN
Model KODE500ESS03
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 07/01/2022
CX complai t of a lound fan motor noise. I was not able to recreat the noise. CX meet the $90.00 service charge via Check #430. CX will callback in side the 30 day warranty if noise returns
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reston, VA 20194
Richard B.
Job Details: 07/01/2022
"CX complant Dishwashe ris louder Inspected unit and found pump is making abnormal sounds when washing , Ordering sump assembly , drain pump sounds fine. , not in stock , Further work needed, RB; ordrng 1 W11416362 (sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fruitland, MD 21826
Frederick R.
Job Details: 07/01/2022
CX not at home. Called and spoke to her through Vonage and she said she was at work and wanted to reschedule. Called office and spoke to Sharita and informed her of CX request. 2 CT SS job; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model MSD2651HEW
Near Baltimore, MD 21224
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Unit not cooling in either compartment.When i arrived freezer was at 67 degrees and the fridge was at 72 degrees. Inspected unit, Found Compressor Locked up. verfied proper voltage and start up device working properly. advised CX of Sealed system repair costs, he respectfully declined any repairs and wants to replace the unit. Charging CX $120.00 via card for service fee."