We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, Virginia 22306
Lloyd B.
Job Details:
11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, Virginia 22815
Danny R.
Job Details:
11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, Virginia 22815
Danny R.
Job Details:
11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Newport News, Virginia 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of temps beening too cold in rc.checked unit to find 13 in fc, and 34 in fc,found gap between cabinet and liner called techline spoke with Austin SR#7734741995 was advise that unit is no repairable and to have cx call whirlpool on issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Newport News, Virginia 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of temps beening too cold in rc.checked unit to find 13 in fc, and 34 in fc,found gap between cabinet and liner called techline spoke with Austin SR#7734741995 was advise that unit is no repairable and to have cx call whirlpool on issue"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/28/2022
Advised cx of cost of diag and they will call whirlpool to see if they can get it covered. If cx calls back order W10877180-knob.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/28/2022
Advised cx of cost of diag and they will call whirlpool to see if they can get it covered. If cx calls back order W10877180-knob.
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB
Near Randallstown, Maryland 21133
Keith H.
Job Details:
11/28/2022
cx cancelled upon arrival
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB
Near Randallstown, Maryland 21133
Keith H.
Job Details:
11/28/2022
cx cancelled upon arrival
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Glen Allen, Virginia 23060
Jonathon C.
Job Details:
11/28/2022
"cx complaint, unit not cooling. tested unit, verified complaint. found evap frozen over. got readings from board. rc therm, 4.18k ohms (60-65 degrees) fc therm, 5.5k ohms (~49*) and heater circuit OL. thawed Evap, found heater circuit de pinned, repaired heater plug. ohm'd heater circuit, 55k ohms, good with room temp bi metal. job is complete. cx paid service call and and labor for 230$"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Glen Allen, Virginia 23060
Jonathon C.
Job Details:
11/28/2022
"cx complaint, unit not cooling. tested unit, verified complaint. found evap frozen over. got readings from board. rc therm, 4.18k ohms (60-65 degrees) fc therm, 5.5k ohms (~49*) and heater circuit OL. thawed Evap, found heater circuit de pinned, repaired heater plug. ohm'd heater circuit, 55k ohms, good with room temp bi metal. job is complete. cx paid service call and and labor for 230$"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, Virginia 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, Virginia 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/28/2022
replaced adjuster on lh side & working
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/28/2022
replaced adjuster on lh side & working
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/28/2022
left front burner on high no matter the setting on switch replaced switch now able to set to low and high
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Front Royal, Virginia 22630
Daniel J.
Job Details:
11/28/2022
left front burner on high no matter the setting on switch replaced switch now able to set to low and high
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, Maryland 21085
Neil H.
Job Details:
11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, Maryland 21085
Neil H.
Job Details:
11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, Delaware 19701
Andrew W.
Job Details:
11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, Delaware 19701
Andrew W.
Job Details:
11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, Maryland 21209
Keith H.
Job Details:
11/28/2022
installed control unit should be working
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, Maryland 21209
Keith H.
Job Details:
11/28/2022
installed control unit should be working
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, District of Columbia 20009
Mitchell H.
Job Details:
11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, Virginia 23139
Jerod R.
Job Details:
11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, Maryland 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, Maryland 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, Delaware 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, Delaware 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXBL8
Near Crofton, Maryland 21114
Shawn D.
Job Details:
11/28/2022
replaced harness and conteol then testd collected for labor unit is good
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, Delaware 19702
Frederick R.
Job Details:
11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, Virginia 22603
Danny R.
Job Details:
11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, Virginia 22603
Danny R.
Job Details:
11/28/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit not turning off even when unplugged and plugged back in. Manually reset control using start/cancel button, instructed cx on how to reset unit if issue happens again in the future."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/28/2022
"replaced motor, tested, unit working as deisgned."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near King and Queen Court House, Virginia 23085
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found blown Power socket and power cord melted checked fuses all test good. Flipped breaker off and unhooked power cord for cx replacement charged 120.00 cx paid in cash
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mount Wolf, Pennsylvania 17347
Sal R.
Job Details:
11/28/2022
CX complaint was that the unti was making a grinding sound. I found that the nut on the splutch had fallen off. I replaced the splutch due to teeth grinding . Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Virginia Beach, Virginia 23464
Lucas R.
Job Details:
11/28/2022
"replaced compressor, evap and drier, purged with nitrogen, vacuumed for 20 min, charged, pressures at 3 and 125, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, Virginia 22030
Justin S.
Job Details:
11/28/2022
the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit not heating. Found inline power to heating element not properly seated. Reseated line, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, Virginia 23452
Branden R.
Job Details:
11/28/2022
cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, Virginia 23452
Branden R.
Job Details:
11/28/2022
cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Williamsburg, Virginia 23188
Carl A.
Job Details:
11/28/2022
cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, Virginia 22943
Kyle A.
Job Details:
11/28/2022
Installed parts and tested unit and unit is now as designed.; ordrng 1 Note (Note)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, Maryland 21632
Emmanuel R.
Job Details:
11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Upper Marlboro, Maryland 20774
David J.
Job Details:
11/28/2022
Cx complaint switch is broken. Inspected unit and found door switch had came off and is defective. Unit needs to have switch replaced that way unit works as designed and work properly. Ordering door switch for return visit. Appointment has been scheduled ; ordrng 1 WP3406107 (Door switch)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, Maryland 20607
Shane B.
Job Details:
11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, Maryland 20720
David J.
Job Details:
11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, Maryland 21012
Alexander D.
Job Details:
11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, Virginia 20151
Richard B.
Job Details:
11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
11/28/2022
"new fridge, the freezer and refrigerator door are damaged .. order parts; ordrng 1 LW10636410 (dor-fip) and 2 W10830984 (plug-hndle)s and 1 LW10636409 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, Virginia 23059
Jerod R.
Job Details:
11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
11/28/2022
"CX Copmplaint is there is water on the floor. Inspected unit and found the ujnit when filling water is pooring out of the housing, also found the actuator not switching between agitate and spin just clicking. Pulled cover and checked pulley its good engaging and disengaging properly. Ordering Valve assembly and actuator; ordrng 1 W11396714 (Housing) and 1 W11481722 (Actuator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, Virginia 20181
Ezra M.
Job Details:
11/28/2022
"no cool. compressor noisy when starting, clicks off. replaced start device and run capacitor. unit started. running. pulling between .813 and .845 amps, temps dropping.; ordrng 1 WPW10350564 (capacitor em vs) and 1 WPW10197428 (start relay em vs), used 1 WPW10350564 (run capacitor), and 1 WPW10197428 (start relay) from stock"
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, Virginia 20191
Carl R.
Job Details:
11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, Virginia 22735
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lanham, Maryland 20706
David J.
Job Details:
11/28/2022
Arrived to home 3 times between 9:30am to 11am. No answer at door any times. Had office call and they had no answer twice and left message 2 times. Waited until 11:10am and moved on. Cx will need to call and reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, District of Columbia 20010
Mitchell H.
Job Details:
11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, South Carolina 29566
Jason T.
Job Details:
11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Accokeek, Maryland 20607
Robert A.
Job Details:
11/28/2022
Cx complaint that there are many broken shelf parts and the water dispenser pressure is low. I inspected the unit to confirm the complaint. The shelf parts need to be replaced and the water filter needs to be replaced as well. I ordered the shelf parts for the return. The cx will install them himself so I did not charge for the labor. I collected the payment in full by CC.; ordrng 1 WPW10402695 (shelf 109.75 LOOK) and 1 W10847546 (shelf front 44.59 LOOK) and 1 W10850129 (crisper drawer 75.39 LOOK) and 1 W10838874 (door bin 41.07 LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lothian, Maryland 20711
Shane B.
Job Details:
11/28/2022
"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, South Carolina 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near McLean, Virginia 22101
Jason A.
Job Details:
11/28/2022
CX complaint MW cavity lights not working. MW doesnt start to heat sometimes - CX cannot tell if door sw are closed due to MW light is out. Replaced bulb & hinge & arm. Monitor door sw status in diagnostics. Door switches are discolored & cant get a good measurement > JJ; ordrng 1 W11449277 (harness incl door switches) and 1 W11325786 (MW APL MGR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chantilly, Virginia 20152
Daniel J.
Job Details:
11/28/2022
unit giving error code for user interface replaced control and inspected ui corrosion building up on back side of contorl ordering ui panel and seal ui showing sp order; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 W11460962 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, Maryland 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit still not prodcuign ice at a normal rate. cx states that since the service on 11/11/22 the unit had produced about 1 full bin of ice. cx states unit will drop about one tray of ice per day in the rc. contacted techline again. record of parts replaced as follows: icebox fan motor, fc icemaker, evap fan (x2), user interface, fascia heater, and rc icemaker. checked and found -4.3 degrees in the fc and 0.3 degrees in icebox. checked test 56, E5. cx covered under w12u8n1apl1 still. documented under file number sr7734647042; ordrng 1 W11224256 (control) and 1 W11579560 (rc icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, Virginia 23231
Chris B.
Job Details:
11/28/2022
cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, Maryland 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, District of Columbia 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, Maryland 20685
Robert A.
Job Details:
11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, Virginia 20105
Daniel J.
Job Details:
11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, Virginia 20171
Richard B.
Job Details:
11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, Virginia 22405
Robert W.
Job Details:
11/28/2022
Cx complaiont is the Rc door is damaged. Inspected unit and found the Right RC door has scratch in it. Ordering Right RC door; ordrng 1 W11104465 (RC door RH blkstan) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, Maryland 21136
Keith H.
Job Details:
11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Easton, Maryland 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, Delaware
Alexander W.
Job Details:
11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, District of Columbia 20002
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the unit not spinning. leaving clothes soaking wet. started a spin cycle and door locked, drain pump ran. wash plate spun CW but basket did not turn with it. i found the actuator is not moving. motor is running but string doesnt move. ordering actuator. took quote to office and lady at the desk could not get in touch with manager so i could not collect service call. called our office to let them know as well.; ordrng 1 W11614637 (actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Abbottstown, Pennsylvania 17301
Sal R.
Job Details:
11/28/2022
CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, Virginia 20120
Richard B.
Job Details:
11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
MAYTAG WASHER
Model A612
Near Reading, Pennsylvania 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/28/2022
"cx complaint door falls down - and UI warped , checked unit and found door spring unseated on the left side causing door to fall down and not hold up . also found UI warped not allowing proper contact with controls . ordering parts for repair . reseated spring and tested door now is holding as designed .; ordrng 1 W11460962 (ui control) and 1 W11460908 (UI)"
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
11/28/2022
CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, Virginia 23666
Anthony D.
Job Details:
11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, Maryland 21032
Eric W.
Job Details:
11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)