We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of unit maknig nosie,checkedu nit to find rollers and ilder roller failing replaced all parts needed for repairs tested unit works as designed; ordrng 1 279640 (pulley,idler CA / VS), used 1 279640 (pulley,idler CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Sterling, VA 20165
Christian C.
Job Details:
11/28/2022
"Installed IM, ice bin, right RC gasket, and FC gasket. Heated up gaskets to seal."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
David J.
Job Details:
11/28/2022
CX complaint unit makes a rumbling noise when microwaving. Inspected unit and placed wet rag inside of microwave and tested unit and heard a small rumble on the spin motor. Remove glass and found a bunch of dried up food in the area where wheelspin for plate. Cleaned all old food from microwave and tested unit again. Unit no longer makes rumbling noise and heats as designed. Unit is now working as intended. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, MD 21632
Emmanuel R.
Job Details:
11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
installed new covers
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Danny R.
Job Details:
11/28/2022
installed control didnt need other part ran diag 3 times ran fine
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL5
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
"cx complaint unit not making ice. inspected uni and conifmred no ice, found ehater bad on ice maker. grabbed ice maker from v/s and tested and cycled plus filled with water.; ordrng 1 W10884390 (ice maker SD V/S 88.93), used 1 W10884390 (ice maker SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/28/2022
i was able to access unit and replace the control board as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Bluemont, VA 20135
Danny R.
Job Details:
11/28/2022
unit was shifting o agitate from last spin cycyle actuator jumped out of the pully replaced with new one now spins and agitates c hecksok
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Bealeton, VA 22712
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint upper rack assembley 'disintegrating', bits of broken plastic flushed through whole assembley including wash arms, wash motor, drain pump reducing units overall ability to clean. Ordering upper rack adjuster assembley and rails as well as components affected by the breakdown of the plastic, will use pre-id'd sump on return.; ordrng 1 WPW10327455 (spray arm upper) and 1 WPW10605345 (arm-spray) and 2 WPW10609578 (adjuster)s and 2 WPW10251047 (cover)s and 2 WPW10627763 (adjuster)s and 2 WPW10609586 (support)s and 2 WPW10567728 (track)s and 2 WP9741232 (screw)s and 1 W10803178 (arm-spray) and 1 WPW10348269 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, VA 20120
Richard B.
Job Details:
11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
KITCHENAID COMPACTOR
Model KUCC151EWH0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/28/2022
"cx complaint unit not compacting, also have to hold switch on in order to get unit to attempt to compact. checked unit, while compacting unit makes thumping noise as if gear is slipping. checked gear, gear is good, checked switch, switch is good. checked motor, motor is good, come to find debris in unit not allowing unit to compact, removed debris, tested, un it working as designed. cx paid in full by check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newark, DE 19702
Andrew W.
Job Details:
11/28/2022
"Cx complaint is ice maker not working again. inspected and verified complaint. found ice maker visibly broken and large block of ice above the ice maker. believe there is a defect in the fc door which allowed more water to enter the ice maker tray and cause a build up of ice that will now keep the ice maker from twisting to dispense which broke the ice maker. the excess water has caused ice to form and break the auger/coupler and down to the motor. Ordering fc door, ice bin, coupler, shaft, chute, seal, motor, UI, and dispenser, and returning with ice maker. cannot reschedule due to authorization needed. informed cx on what to do when door arrives.; ordrng 1 LW11026425 (dor-fip) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 WPW10293212 (chute) and 1 WP2198628 (seal) and 1 W11202789 (motor) and 1 W11518204 (UI) and 1 W11423784 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details:
11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
repalced heater per servcie bullentin
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Great Falls, VA 22066
Christian C.
Job Details:
11/28/2022
Cx complaint tough cycle button does not work and wheel is melted. Inspected unit no errors. Front right wheel of lower rack fell of during cycle and is melted from heater. Tough cycle button does not work when pressing. Power cycled unit and issue still persists. Console none in stock both at upper marlboro and whirlpool.; ordrng 1 W11622490 (console) and 1 W11551383 (wheel)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Annapolis, MD 21402
Alexander D.
Job Details:
11/28/2022
cx complaint unit shaking and walking alot and doesnt complete cycle. ran entitlements search and found unit was marked as field scrap. cx said unit was sold to her by lowes and is supposed to be brand new in warranty. advised cx to call lowes to either get a replacement unit thats not field scrap and in warranty or have them correct entitlements. cx understands
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Silver Spring, MD 20906
Andrew H.
Job Details:
11/28/2022
"Cx complaint spin cycle not working. While under unit to replace slider noticed gearcase oil covering underside of unit. Installed new slider and reassembled unit. Plugged unit back in and entered diagnostic mode. Ran automatic test mode, test mode completed with no errors, spin cycle now functioning. Took photos of gearcase oil leak, notified customer of leak, ordering gearcase (W11449841) and washplate (W10902814). Scheduled return visit for Wednesday 12/7/22, notified customer to expect call Tuesday 12/6/22 with timeframe.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details:
11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Bel Air, MD 21015
Brian R.
Job Details:
11/28/2022
cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details:
11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details:
11/28/2022
CX complaint DW adjusters broken & was told by Whirlpool parts&labor are covered under Scode. Adj not covered. Called office. Some parts previous tech removed not on unit & we are covering. Called Renner & MA > JJ; ordrng 2 WPW10195840 (positioner 6)s and 2 WPW10250160 (clip 3)s
We serviced a
WHIRLPOOL WASHER
Model Mvwc565Fw1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/28/2022
Replaced valve unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/28/2022
Replaced valve unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model JDRP430WP01
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/28/2022
Replaced fan and low speed not working at all found control not sending power to fan. needs Control; ordrng 1 W10876298 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details:
11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, lights out. replaced modules, found the problem to be with the forward icemaker LED. this unit falls under the S-code (S191AQ) ordering update kit. unable to resched.; ordrng 1 W11601311 (LED Kit)"
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/28/2022
"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details:
11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Falls Church, VA 22046
Jason A.
Job Details:
11/28/2022
CX complaint COOKTOP FL burner slow to light. Check burner sparks but spark goes sideways - not straight up to cap. Adjust burner base & cap. Test ALL burners ignite within 2-3 sparks > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details:
11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Eric W.
Job Details:
11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Jason A.
Job Details:
11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details:
11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly. cx paid 120 service call with check
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Anthony D.
Job Details:
11/28/2022
replaced gearcase motor washplate slputch belt calibrated tested unit is working as designed
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, VA 22180
Carl R.
Job Details:
11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details:
11/28/2022
replaced parts can set temperature down now working fine MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details:
11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details:
11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
Replaced valve and unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newark, DE 19713
Andrew W.
Job Details:
11/28/2022
"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Newark, DE 19702
Andrew W.
Job Details:
11/28/2022
Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Reston, VA 20191
Richard B.
Job Details:
11/28/2022
"CX complant. Microwav not heating , Prior diagnosis found unit needs control , Installed control and found unit also needs button holders In stock ,CX paid iin full , Sceduled , Microwave is heating Further wiork needeed , RB; ordrng 4 W11116990 (Button holder 19.17)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Falls Church, VA 22043
Jason A.
Job Details:
11/28/2022
CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Accokeek, MD 20607
Robert A.
Job Details:
11/28/2022
Cx complaint that there are many broken shelf parts and the water dispenser pressure is low. I inspected the unit to confirm the complaint. The shelf parts need to be replaced and the water filter needs to be replaced as well. I ordered the shelf parts for the return. The cx will install them himself so I did not charge for the labor. I collected the payment in full by CC.; ordrng 1 WPW10402695 (shelf 109.75 LOOK) and 1 W10847546 (shelf front 44.59 LOOK) and 1 W10850129 (crisper drawer 75.39 LOOK) and 1 W10838874 (door bin 41.07 LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Potomac, MD 20854
Andrew H.
Job Details:
11/28/2022
Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Anthony D.
Job Details:
11/28/2022
cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details:
11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Frederick R.
Job Details:
11/28/2022
CX cancelled appt at door. No services rendered
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fulton, MD 20759
Robert L.
Job Details:
11/28/2022
"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Whiteford, MD 21160
Brian R.
Job Details:
11/28/2022
cx canceled at door and said unit is just fine. talked to him a few min as he elder to make sure and he said he lubed rails as door didnt close all the way and got ice on it. advised i will close ticket out then.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Falls Church, VA 22046
Jason A.
Job Details:
11/28/2022
CX complaint RANGE OVEN door damage. Verify & document damage & replace door outer panel. Test door operates properly > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/28/2022
"no ice. leaking on floor. checked temps, fc compartment at 4 in top drawer between food, ice bucket at 19 degrees, ff compartment at 38 degrees between food on middle shelf. ice maker has water in mold, fc ice maker has some ice. called techline, spoke with andrew, 7735136705ice maker test 56, E0. test 15, optics working properly. test 37, 01,; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
Replaced sump assembly as per previous diagnosis. Tested unit ajnd it is now working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details:
11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, MD 21209
Keith H.
Job Details:
11/28/2022
installed control unit should be working
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.