We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/28/2022
sump had failed replaced sump and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not staying on unless you hold switch. inspected unit and found unit was not wired correctly when it was first plugged in whihc in result fried the PTS switch.now that the unit is wired correctly the new PTS switch i installed from pre id is working properly. job completed. unit covered under entitlements.
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Bel Air, MD 21015
Brian R.
Job Details:
11/28/2022
cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/28/2022
Cx complained the air filter light comes on. Instructed the cx to hold the reset button. Install and instruct have not been fufilled yet. Cx instruct. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES1
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
cx complaint is knob to the LF burner just broke and comes off at times when turning burner on. found inside knob piece is broke and knob wont stay on and secure. she said they have coverage and getting ready to renew again.; ordrng 1 WP3148952 (Switch) and 1 WP3149400 (Switch)
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near McLean, VA 22101
Jason A.
Job Details:
11/28/2022
\'WTW4816FW2 Update MS. CX complaint WASHER noisey duing start of spin. No error codes. Did a manual slow spin agitate 3X & fast spin agitate. Checked motor & agitator. No oil leaks. CX states noise is like plastic. Ran quick wash. No odd noises heard. Parts in stock > JJ; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Burtonsville, MD 20866
Andrew H.
Job Details:
11/28/2022
"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Port Deposit, MD 21904
Neil H.
Job Details:
11/28/2022
replaced the control and the pressure switch tested unit all tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Yorktown, VA 23690
Carl A.
Job Details:
11/28/2022
"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details:
11/28/2022
installed parts checskok
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
replaced the motor and blower unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, VA 23120
John P.
Job Details:
11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details:
11/28/2022
Was able to access unit and install new door switch. Unit works as designed no further work needed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newark, DE 19713
Andrew W.
Job Details:
11/28/2022
"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, VA 22560
Thomas B.
Job Details:
11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not washing. i marked the water valve use on last visit when it shouldve been use on return. spoke to parts specialist, she said she needs to verify something before ordering and that the office will contact them. please reschedule ASAP, does not need to be me.; ordrng 1 W10648041 (valve-inlt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details:
11/28/2022
"Replaced part, ran harvesting and fill. The icemaker worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Manassas Park, VA 20111
Ezra M.
Job Details:
11/28/2022
installed new UI
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, MD 20721
David J.
Job Details:
11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/28/2022
cx complaint drawer not staying in place. was able to access unit and found that the tracks had failed causing the shelf to bow out and drawer to not sit properly. ordering parts for repair and once approved office will need to set return; ordrng 1 WPW10468556 (right side track) and 1 WPW10468555 (left side track) and 1 WPW10579374 (shelf assembly)
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, VA 22180
Carl R.
Job Details:
11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Danny R.
Job Details:
11/28/2022
broken wires on bottom of freezer door cx will replace unit
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/28/2022
cx cancelled advising unit is working
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/28/2022
"no ice. leaking on floor. checked temps, fc compartment at 4 in top drawer between food, ice bucket at 19 degrees, ff compartment at 38 degrees between food on middle shelf. ice maker has water in mold, fc ice maker has some ice. called techline, spoke with andrew, 7735136705ice maker test 56, E0. test 15, optics working properly. test 37, 01,; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint unit has burning like smell. checked unit, nmo fsults, present. checked motor, motor is covered in oil leaking from bearing. called whirlpool safety. advised safety of findings. quoted cx. cx unsure about repair atm, advised cx ticket is open for 30 days. cx is calling whirlpool to possibly get parts and labor auth."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the unit not spinning. leaving clothes soaking wet. started a spin cycle and door locked, drain pump ran. wash plate spun CW but basket did not turn with it. i found the actuator is not moving. motor is running but string doesnt move. ordering actuator. took quote to office and lady at the desk could not get in touch with manager so i could not collect service call. called our office to let them know as well.; ordrng 1 W11614637 (actuator)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Lusby, MD 20657
Robert A.
Job Details:
11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Robert L.
Job Details:
11/28/2022
"cx complaint switchs not allowing to change setting, found LR,RR and RF staying on high not cycling off , LF not coming on til medium then flickers , knob warped due to switch issue, also display on right side is dimming, ,ordering ordering main control, knob and 4 switches; ordrng 1 WPW10340308 (cntrl-elec) and 1 W10917724 (switch-inf LR) and 1 W10911303 (switch-inf RR) and 2 W10857622 (switch-inf LF RF)s and 1 W10854249 (knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit leaked. Installed new motor and tested and the unit shall leak no more. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
Replaced sump assembly as per previous diagnosis. Tested unit ajnd it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
replaced the motor and blower unit checked good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not washing. Did confirm splutch has thrown iron ring and gearcase is leaking oil. Will need to return to replace both.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Shifter) and 1 2count (2count)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
installed clutch and shifter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near La Plata, MD 20646
Robert A.
Job Details:
11/28/2022
I installed the control board and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXBL8
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
replaced harness and conteol then testd collected for labor unit is good
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not maintaining heat. tested unit, verified complaint. found bake element not heating. verified power. ordering bake element. element replaced OOW less than a year ago, element is covered by our parts warranty. cx paid service call, labor, and shipping at 245 total resched for 12/9/22; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit not turning off even when unplugged and plugged back in. Manually reset control using start/cancel button, instructed cx on how to reset unit if issue happens again in the future."
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details:
11/28/2022
CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW08
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/28/2022
Confirmed cx complaint unit making loud vibrating noise. Found compressor cooling fan making intermittent vibration noise. Ordering fan and blade.; ordrng 1 W10574477 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lothian, MD 20711
Shane B.
Job Details:
11/28/2022
"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint humming noise during wash.Ran diag, no errors. Confirmed humming noise from wash motor during test cycle. Replaced sump/motor assy using pre id part. Ran a new test cycle, the unit worked as designed"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
CX complaint is error code for fan. Inspected tested and found that after unit runs for about 5 mins it displays an F8E0 code for cooling fan too slow and the unit will not work. Ordering cooling fan. Quoted CX $363.28 for repair. She paid $258.28 by check#1399. CX owes $110 upon completion of job. Cannot reschedule due to part availability; ordrng 1 W11107275 (fan-blwr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Herndon, VA 20171
Richard B.
Job Details:
11/28/2022
"CX cimplant. Fridge gathering water , Prior diagnosis found unit needs drip tray due to warpage. Installed drip tray , Adjusted evap so tight and reassembled unit. Fridge is cooling and draining. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Marc M.
Job Details:
11/28/2022
cx complaint unit not illuminating leds. inspected and found unit applicable to Special Project #: S84638 W11606409. replaced leds with pre id parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, VA 22943
Kyle A.
Job Details:
11/28/2022
Installed parts and tested unit and unit is now as designed.; ordrng 1 Note (Note)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the units lights did not work. Inspected the unit and found the freezer led did not work. Installed new led and tested and there are now ligjhts. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
David J.
Job Details:
11/28/2022
CX complaint unit makes a rumbling noise when microwaving. Inspected unit and placed wet rag inside of microwave and tested unit and heard a small rumble on the spin motor. Remove glass and found a bunch of dried up food in the area where wheelspin for plate. Cleaned all old food from microwave and tested unit again. Unit no longer makes rumbling noise and heats as designed. Unit is now working as intended. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, MD 21009
Neil H.
Job Details:
11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
KITCHENAID OVEN
Model JMW3430DP00
Near Washington, DC 20016
Dustin F.
Job Details:
11/28/2022
CX advised Oven is working ok now after i looked at his DW. No work done. no service fee charged.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Townsend, DE 19734
Frederick R.
Job Details:
11/28/2022
"Cx complaint is WM will not change cycles. Inspected/tested and found lid lock not locking. Replaced from pre-id. During testing heard grinding noise. Looked under unit and found gearcase oil all under bottom of unit. Unit needs gearcase, capacitor, splutch, belt, motor and returning with pre-id actuator. This will be a 2 ct gearcase job. Cannot reschedule due to part availability; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
installed new covers
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Williamsburg, VA 23188
Carl A.
Job Details:
11/28/2022
cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXSS8
Near North Garden, VA 22959
Kyle A.
Job Details:
11/28/2022
Cx complaint of uniy not washing. Did confirm wash motor seized and over heating. Will need to replace wash motor. Cx is going to think over estimate.; ordrng 1 WPW10780877 (Sump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit wouldn't start. Inspected the unit and found a few buttons did not work. Installed new console and tested and the unit now works as designed. Job complete
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, VA 20191
Carl R.
Job Details:
11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, MD 20685
Robert A.
Job Details:
11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details:
11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Wernersville, PA 19565
Drew B.
Job Details:
11/28/2022
foudn locked compressor when arrived per previous notes was bale to replaced compressor nd drier and pulled vaccum and filled to 45g of r600 unit started ciooling.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
repalced heater per servcie bullentin
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details:
11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Manassas Park, VA 20111
Ezra M.
Job Details:
11/28/2022
installed new UI
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Manassas Park, VA 20111
Ezra M.
Job Details:
11/28/2022
installed new UI
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details:
11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Vienna, VA 22181
Carl R.
Job Details:
11/28/2022
"Cx complaint is, JennAir Range- Right middle burner not working. Removed all grates, pulled unit from the wall, and unplugged the unit. Removed 2 screws and all knobs. Removed oven door and pulled the assembly down to gain access to the switch harness. Installed new switch harness and reinstall all parts. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
installed clutch and shifter
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Locust Grove, VA 22508
Eric F.
Job Details:
11/28/2022
"Cx was told by another servicer that he had a sealed system leak and that it should be covered under a ten year warranty. Inspected unit, found evap frozen over with no signs of sealed system leaking. Informed cx that he would have to pay out of pocket as the issue is not a sealed system leak. Cx refused service, is going to call kitchenaid and request a parts and labor concession, if they refuse he will call back to engage quote directly. Found service pointer pertaining to issue, if cx calls in both listed parts must be ordered for return visit.; ordrng 1 W11467022 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20011
Samuel R.
Job Details:
11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly