We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Vienna, VA 22181
Carl R.
Job Details: 11/28/2022
"Cx complaint is, Control Panel not working. Removed wall oven door and 4 screws. Unit did not move. Call the office and talked to a SR tech for support. Unit was not able to be moved to add console. Builder needs to call installer to get unit out. Needs to be rescheduled ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lothian, MD 20711
Shane B.
Job Details: 11/28/2022
"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Middletown, DE 19709
Frederick R.
Job Details: 11/28/2022
CX complaint is error code for fan. Inspected tested and found that after unit runs for about 5 mins it displays an F8E0 code for cooling fan too slow and the unit will not work. Ordering cooling fan. Quoted CX $363.28 for repair. She paid $258.28 by check#1399. CX owes $110 upon completion of job. Cannot reschedule due to part availability; ordrng 1 W11107275 (fan-blwr)
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details: 11/28/2022
cx cancelled advising unit is working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Sterling, VA 20165
Christian C.
Job Details: 11/28/2022
Installed line filter board and MW acu. Tested unit MW is heating up and oven is heating up. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Robert W.
Job Details: 11/28/2022
CX Complaint is the the lid not locking. Inspected unit and found the lid latch has popped out of position fixed and tested unit is now working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details: 11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Germantown, MD 20874
Julian H.
Job Details: 11/28/2022
CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/28/2022
"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
cx cancelled appt.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
cx cancelled appt.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"COuld Not Locate building via GPS or PHonecall. No buildings are labeled due to new construction. Tried calling CX and went right to voicemail. Contacted office and spoke to Ethan, he also tried and got nothing. CX will have to call back to reschedule. i took pics of street where GPS took me. Tried to reach out to CX multiple times with no answer.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Carlisle, PA 17013
Fred G.
Job Details: 11/28/2022
"i was able to access unit and replace both lid hinges, belt and splutch as per previous visit. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit wouldn't start. Inspected the unit and found a few buttons did not work. Installed new console and tested and the unit now works as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/28/2022
replaced adjuster on lh side & working
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Stafford, VA 22554
Robert W.
Job Details: 11/28/2022
Cx Complaint is the unit is making noise. Inspected unit and found the unit is making a noise from the front. Pulled front and found the blower wheel loose tighten and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
"cx complaint slow water flow, checked unit. come to find defective filter housing, replaced housing, tested, unit working as designed. cx paid in full"
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, lights out. replaced modules, found the problem to be with the forward icemaker LED. this unit falls under the S-code (S191AQ) ordering update kit. unable to resched.; ordrng 1 W11601311 (LED Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Conway, SC 29527
Jason T.
Job Details: 11/28/2022
"Cx complaint, slow ice production during the test, verified vac voltage...installed icemaker from truck stock. Verified 2....6 second fills fill-harvest, working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/28/2022
"Installed compresssor kit, found low side dropping from 5 psi to -20 psi, pics on SD. Called tech line and spoke with Scott to document, after sealed system leak test, found the pressures dopping over a period of 15 minutes, unit is non-repairable, cabinet leak. Cx will be contacted in reference to the unit."
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Reston, VA 20191
Richard B.
Job Details: 11/28/2022
"CX complant. Microwav not heating , Prior diagnosis found unit needs control , Installed control and found unit also needs button holders In stock ,CX paid iin full , Sceduled , Microwave is heating Further wiork needeed , RB; ordrng 4 W11116990 (Button holder 19.17)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
Unable to locate unit store has no record of serial.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"CX complaint: screaming sound from unit. Tested and verified complaint. CX found when he put his hand on the resevior drain pukmp, the sound changed. I could hear the res drain pump was loud but not as loud as it had been for CX. Ordering resevior drain pump. Cannot rteschedule due to NW part.; ordrng 1 W11542868 (resevior drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17402
Sal R.
Job Details: 11/28/2022
"Per the poreviouse tech, I was able to access steamed out the icebuild up to replace the RC evap fan motor . Unit is opperating as designed."
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/28/2022
tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details: 11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details: 11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details: 11/28/2022
"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"replaced tub suspension cam and gearcase, unit no longer leaking"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and after removing sump assembly noticed that the cx inlet water line is copper and its kinked in on itself. Informed cx of findings and cx also stated that the sink sometimes backfills. Cx will need plumber to resolve the issues. Replaced part and tested unit operating as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES1
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is knob to the LF burner just broke and comes off at times when turning burner on. found inside knob piece is broke and knob wont stay on and secure. she said they have coverage and getting ready to renew again.; ordrng 1 WP3148952 (Switch) and 1 WP3149400 (Switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near King and Queen Court House, VA 23085
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit found blown Power socket and power cord melted checked fuses all test good. Flipped breaker off and unhooked power cord for cx replacement charged 120.00 cx paid in cash
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details: 11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sterling, VA 20166
Justin S.
Job Details: 11/28/2022
the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details: 11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model Mvwc565Fw1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, PA 17543
Justin L.
Job Details: 11/28/2022
As per previous visit was able to access unit and replace parts. During replacement 2 of the burner screws seized and broke and will need replaced. Found defect in new burner and will need to reorder. Collected for screws and will collect labor on return. Office will need to call in and set return with cx; ordrng 1 W11319673 (left center surface burner) and 2 W11323261 (screw)s
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details: 11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17109
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not washing. i marked the water valve use on last visit when it shouldve been use on return. spoke to parts specialist, she said she needs to verify something before ordering and that the office will contact them. please reschedule ASAP, does not need to be me.; ordrng 1 W10648041 (valve-inlt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details: 11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
"CX Complaint unit making noise checked unit found belt slipping replaced belt tested working as designed.; ordrng 1 WPW10006384 (Belt JPV/S), used 1 WPW10006384 (Belt JPV/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Manheim Township, PA 17331
Sal R.
Job Details: 11/28/2022
CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/28/2022
"cx complaint is the unit not spinning. leaving clothes soaking wet. started a spin cycle and door locked, drain pump ran. wash plate spun CW but basket did not turn with it. i found the actuator is not moving. motor is running but string doesnt move. ordering actuator. took quote to office and lady at the desk could not get in touch with manager so i could not collect service call. called our office to let them know as well.; ordrng 1 W11614637 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Shermans Dale, PA 17090
Fred G.
Job Details: 11/28/2022
i was able to access unit and replace the RC evap fan motor and thermistor as per previous visit. set temps to recommended temps. i found fan came on and began to cool unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details: 11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leesburg, VA 20175
Justin S.
Job Details: 11/28/2022
"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details: 11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/28/2022
Replaced Ui and Console tested unit is workoing properly.
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Eric W.
Job Details: 11/28/2022
"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details: 11/28/2022
CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23223
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not washing. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details: 11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"COuld Not Locate building via GPS or PHonecall. No buildings are labeled due to new construction. Tried calling CX and went right to voicemail. Contacted office and spoke to Ethan, he also tried and got nothing. CX will have to call back to reschedule. i took pics of street where GPS took me. Tried to reach out to CX multiple times with no answer.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD
Roberto I.
Job Details: 11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details: 11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, VA 22735
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details: 11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details: 11/28/2022
replaced valve tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Arlington, VA 22206
Lloyd B.
Job Details: 11/28/2022
"Cx complained the unit did not operate and there is a tub full of water. Inspected the unit and found a broken wire at the drain pump. With a wire repair kit, repaired the wire and the unit drained the water out. Tested in diagnostics and it passed each test. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Julian H.
Job Details: 11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Newport News, VA 23602
Lucas R.
Job Details: 11/28/2022
"thawed evap, replaced door and harness, u.i included on new door, verrified seal, tested, unit working as designed.; ordrng 1 W10271540 (fitting LR/VS), used 1 W10271540 (fitting LR/VS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
"replaced motor, tested, unit working as deisgned."
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details: 11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE
Alexander W.
Job Details: 11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Wilmington, DE 19808
Andrew W.
Job Details: 11/28/2022
"Per prior diagnosis, replaced control. tested unit and unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"CX complaint: screaming sound from unit. Tested and verified complaint. CX found when he put his hand on the resevior drain pukmp, the sound changed. I could hear the res drain pump was loud but not as loud as it had been for CX. Ordering resevior drain pump. Cannot rteschedule due to NW part.; ordrng 1 W11542868 (resevior drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details: 11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker is unresponsive and fill tube is frozen over. I replaced icemaker and defrosted fill tube. Unit is now workimgn properly. Advised customer to allow 24hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details: 11/28/2022
I was able to assist DB .; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
7735140499...cx complaint is still no ice inspected and found the pantry drawer control is shorted called techline and was advised to replace the harness and control; ordrng 1 W11170612 (harns-wire) and 1 WPW10503833 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details: 11/28/2022
"Replaced part, ran harvesting and fill. The icemaker worked as designed."