We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details: 11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Nottingham, MD 21236
Neil H.
Job Details: 11/28/2022
arrived and found f0e5 f0e7 founf nothing wrong and i explained the off balance errors cx has and cx was almost saying things about the washer she couldn't explain like it looks like detergent was put in the fabric softner disp. and she had no clue of the load and go and it looks like unit being over load from her thinking her older unit 15 plus years old is this one explained it's not able to be ran or used overloading it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details: 11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20007
Dustin F.
Job Details: 11/28/2022
"CX complaint: upper drawer holder broke and unit not cleaning all the way. Replaced Rack adjusters with kit Pre ID, inspected spray arms and found them clogged heavily. i advised cx to clean them out and test unit, CX insisted on getting a new one. Ordering new Spray arm.; ordrng 1 WPW10498900 (Spray arm)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Newport News, VA 23605
Lucas R.
Job Details: 11/28/2022
upon arrival cx advise unit no longer on property - donated unit due to wait
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Andrew H.
Job Details: 11/28/2022
"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details: 11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
sump had failed replaced sump and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/28/2022
"Installed compresssor kit, found low side dropping from 5 psi to -20 psi, pics on SD. Called tech line and spoke with Scott to document REF # 7735147418, after sealed system leak test, found the pressures dopping over a period of 15 minutes, unit is non-repairable, cabinet leak. Cx will be contacted in reference to the unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 11/28/2022
cx complaint top of tub is rusting and dispenser hold water. inspected unit and confimred both complaints tub does look to be rusting so removed top and tub ring and tub is rusting and valve seems to be seeping. unit needss valve assem ad spin basket both parts are in stock checkeed rt for friday and looks goood to reschedule for me on friday basket is bigger item but will fit in my van with no issues; ordrng 1 W11513243 (basket) and 1 W11400157 (disepsner assem) and 1 look (look)
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, VA 20191
Carl R.
Job Details: 11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20007
Dustin F.
Job Details: 11/28/2022
"CX complaint: upper drawer holder broke and unit not cleaning all the way. Replaced Rack adjusters with kit Pre ID, inspected spray arms and found them clogged heavily. i advised cx to clean them out and test unit, CX insisted on getting a new one. Ordering new Spray arm.; ordrng 1 WPW10498900 (Spray arm)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
cx complaint units dryer is not working. got to unit and confirmed. door switch checks good. found no power to the pts switch or timer. thermal fuse is most likely bad. can not pull unit out as its in a very tiny place. quoted cx for 2nd tech as well as parts labor and svc call. she informed me she didnt know she was gonna need to pay for it today. she told me should could not pay at all until friday.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 11/28/2022
upon arrival found open power cord - repaired cord - unit powered on but unable to fully test unit in electrical room
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker is unresponsive and fill tube is frozen over. I replaced icemaker and defrosted fill tube. Unit is now workimgn properly. Advised customer to allow 24hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/28/2022
"Installed compresssor kit, found low side dropping from 5 psi to -20 psi, pics on SD. Called tech line and spoke with Scott to document REF # 7735147418, after sealed system leak test, found the pressures dopping over a period of 15 minutes, unit is non-repairable, cabinet leak. Cx will be contacted in reference to the unit."
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details: 11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit not heating. Found inline power to heating element not properly seated. Reseated line, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/28/2022
cx address is located at apartment building. located office but no answer at the door and unable to locate any maintence personel. Located apartment and unit belongs to tenant. cx wanted maintence to clean vents before we service and will have it professionally cleaned and then reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details: 11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
replaced parts and now checks good
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Oakton, VA 22124
Carl R.
Job Details: 11/28/2022
"Cx complaint is, F2 E1 - Wall Oven. Unit was turned off when I approached the unit, cx turned unit on and f2e1 appeared multiple times. Tried to access diagnostic mode, access to diagnostic was not granted. Unit will need to have console to start, and possible rediagnosed. ; ordrng 1 W11236888 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, MD 20657
Robert A.
Job Details: 11/28/2022
"I came to install the control board. I found the unit run however the fans are not running at all. The fans ran on high/low and low in test mode but did not run at all while the unit runs. I replaced the control board and the fans still did not run while in normal use, now it is not running in test mode either. The unit need a new hood fan board (small board above the main control board. I'm ordering the part for the return visit.; ordrng 1 W11443149 (hood control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Virginia Beach, VA 23464
Lucas R.
Job Details: 11/28/2022
"replaced compressor, evap and drier, purged with nitrogen, vacuumed for 20 min, charged, pressures at 3 and 125, advised cx to monitor, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/28/2022
"came out to replace ice maker , replaced and tested unit , unit is running as designed ."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Accokeek, MD 20607
Robert A.
Job Details: 11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, VA 20120
Richard B.
Job Details: 11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Andrew H.
Job Details: 11/28/2022
"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20015
Dustin F.
Job Details: 11/28/2022
"Could not locate residence via google maps, google earth, OR my GPS. Tried contacting CX directly but got a voicemailbox. Contacted office and spoke to Jordyn, she could not locate the building either. She also tried calling CX and got no response. she left a message to reschedule."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details: 11/28/2022
installed parts checskok
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Accokeek, MD 20607
Robert A.
Job Details: 11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond, VA 23234
Chris B.
Job Details: 11/28/2022
replaced ordered parts tesetd unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/28/2022
Installed and tested gearcase and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1100AWB5Z
Near York, PA 17404
Sal R.
Job Details: 11/28/2022
CX complaint was that the utni was not opperating. I found that the console was dissconnected from the control . I was able to reseat the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near McLean, VA 22101
Jason A.
Job Details: 11/28/2022
CX complaint MW cavity lights not working. MW doesnt start to heat sometimes - CX cannot tell if door sw are closed due to MW light is out. Replaced bulb & hinge & arm. Monitor door sw status in diagnostics. Door switches are discolored & cant get a good measurement > JJ; ordrng 1 W11449277 (harness incl door switches) and 1 W11325786 (MW APL MGR)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Great Falls, VA 22066
Christian C.
Job Details: 11/28/2022
Cx complaint tough cycle button does not work and wheel is melted. Inspected unit no errors. Front right wheel of lower rack fell of during cycle and is melted from heater. Tough cycle button does not work when pressing. Power cycled unit and issue still persists. Console none in stock both at upper marlboro and whirlpool.; ordrng 1 W11622490 (console) and 1 W11551383 (wheel)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Stafford, VA 22554
Robert W.
Job Details: 11/28/2022
Cx Complaint is the unit is making noise. Inspected unit and found the unit is making a noise from the front. Pulled front and found the blower wheel loose tighten and tested unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Jason A.
Job Details: 11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details: 11/28/2022
knocked on door informed by mr who asnwered door that the unit was already fixed on the last vist and no other issuses called and inforrmed office
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 11/28/2022
"replaced element assy, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details: 11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/28/2022
"Replaced elements, unit tested and burners working ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Jason A.
Job Details: 11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Wilmington, DE 19808
Andrew W.
Job Details: 11/28/2022
"Per prior diagnosis, replaced control. tested unit and unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Fairfax, VA 22033
Richard B.
Job Details: 11/28/2022
"CX complant, No ice. Prior diagnosis found unit needs ice maker after valve iinstall . Installed ice maker and cycled power to unit, Ice maker roated and did a self fill. Advised CX to throw ice away. CX requested ice maker left in off position , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/28/2022
"Replaced elements, unit tested and burners working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/28/2022
"the unit has filter issues, the filter is over 6 mounths old. the customer is replacing the filter..W11162042"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denton, MD 21629
Emmanuel R.
Job Details: 11/28/2022
"Replaced water valve and tested unit, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/28/2022
"complaint is the unit still not drying. cx said unit worked for 10 loads or so then F0E3 error popped up. heater, control and drain pump have been replaced and techline has been called several times. when i arrived unit was full of clothes, they were still damp. checked for codes and found F0E3 high temp error, no air flow. called techline. had me check sensor at J14, 16.69k ohms, in spec. tested heater and fan. both run in diagnostics. advised issue must be programming being all componants are in spec. advised replacing ACU again and UI. SR#7734617827. quoted cx and gave her SR#. she said she will call whirlpool but most likely will not spend anymore money on this unit.; ordrng 1 W11280150 (door) and 1 W11260742 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Falls Church, VA 22043
Jason A.
Job Details: 11/28/2022
CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Bryans Road, MD 20616
Robert A.
Job Details: 11/28/2022
"Cx complaint that the unit is shaking violently and it is leaking from the front. I inspected the unit to confirm the complaint. I found an error code: f8e3. I cleared the code and ran a service cycle. All components passed with no issues. I checked the bellow gasket and found a tear on the left side. The bellow will need to be replaced. The banging probably came from an unbalanced load, I showed the cx the 'use and care guide' in the troubleshooting area about vibrations and unbalanced loads. I'm ordering the part for the return visit.; ordrng 1 W11106747 (bellow gasket) and 1 W11218344 (door spring)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gainesville, VA 20155
Ezra M.
Job Details: 11/28/2022
2 bezels loose. replaced bezels.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, SC 29566
Jason T.
Job Details: 11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mount Wolf, PA 17347
Sal R.
Job Details: 11/28/2022
CX complaint was that the unti was making a grinding sound. I found that the nut on the splutch had fallen off. I replaced the splutch due to teeth grinding . Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, SC 29566
Jason T.
Job Details: 11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kearneysville, WV 25430
Ricky E.
Job Details: 11/28/2022
"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cx complaint of unit bnging agaisnt cabinetand clothes not ringing out all the way checked unit unit to find no error codes as this time but but found a metilica nosie comeing from grear case ordering parts needed for repairs; ordrng 1 W11454734 (Gearcase) and 1 LOOK/LOOK and 1 W11497303 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11611297 ( Belt, Drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Potomac, MD 20854
Julian H.
Job Details: 11/28/2022
Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Henrico, VA 23231
Chris B.
Job Details: 11/28/2022
replaced UI and control tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, VA 22407
Robert W.
Job Details: 11/28/2022
"CX Copmplaint is there is water on the floor. Inspected unit and found the ujnit when filling water is pooring out of the housing, also found the actuator not switching between agitate and spin just clicking. Pulled cover and checked pulley its good engaging and disengaging properly. Ordering Valve assembly and actuator; ordrng 1 W11396714 (Housing) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Annapolis, MD 21402
Alexander D.
Job Details: 11/28/2022
cx complaint unit shaking and walking alot and doesnt complete cycle. ran entitlements search and found unit was marked as field scrap. cx said unit was sold to her by lowes and is supposed to be brand new in warranty. advised cx to call lowes to either get a replacement unit thats not field scrap and in warranty or have them correct entitlements. cx understands
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Doswell, VA 23047
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tracys Landing, MD 20779
Shawn D.
Job Details: 11/28/2022
cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clinton, MD 20735
Shane B.
Job Details: 11/28/2022
arrived to install part and found bezel is loose. plastic tabs are broken. new dispensor does not come with the bezel. installed orderd part. ordering bezel to complete repair.; ordrng 1 W11550898 (bezel)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 11/28/2022
Cx complaint switch is broken. Inspected unit and found door switch had came off and is defective. Unit needs to have switch replaced that way unit works as designed and work properly. Ordering door switch for return visit. Appointment has been scheduled ; ordrng 1 WP3406107 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details: 11/28/2022
cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/28/2022
Cx complained the units lights did not work. Inspected the unit and found the freezer led did not work. Installed new led and tested and there are now ligjhts. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Shadwell, VA 22947
Kyle A.
Job Details: 11/28/2022
Installed part and tested unit and unit is now as designed.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/28/2022
Cx complained the units lights did not work. Inspected the unit and found the freezer led did not work. Installed new led and tested and there are now ligjhts. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, VA 22407
Robert W.
Job Details: 11/28/2022
"CX Copmplaint is there is water on the floor. Inspected unit and found the ujnit when filling water is pooring out of the housing, also found the actuator not switching between agitate and spin just clicking. Pulled cover and checked pulley its good engaging and disengaging properly. Ordering Valve assembly and actuator; ordrng 1 W11396714 (Housing) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Newport News, VA 23602
Lucas R.
Job Details: 11/28/2022
"replaced compressor and drier, pressurized 140 psi nitrogen, found leak at evaporator, replaced evap, vacuuumed and charged, verrified low pressure at 5 psi, advised to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Danny R.
Job Details: 11/28/2022
broken wires on bottom of freezer door cx will replace unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20853
Julian H.
Job Details: 11/28/2022
replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details: 11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Odenton, MD 21113
Eric W.
Job Details: 11/28/2022
cx complaint was unit not cooling we replaced the compressor and dryer on the unit filled unit with 5lbs r134 tested for leaks with soapy water no leaks found
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/28/2022
tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed unit is running as designed now ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tracys Landing, MD 20779
Shawn D.
Job Details: 11/28/2022
cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Newport News, VA 23608
Carl A.
Job Details: 11/28/2022
repalce dall parts ordered was unable to tested unit as uni t has not been fully installed yet missing water line and drain line
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
tested unit found unit had bad module in freezer replaced and tested unit is now fully functional
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/28/2022
replaced adjuster on lh side & working