Service History 873 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Hanover, MD 21076

Eric W.

Job Details: 11/23/2022

cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Silver Spring, MD 20902

Israel R.

Job Details: 11/23/2022

Installed control heater and harenss. Thawed the ice maker.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW08

Near Pomfret, MD 20675

Robert A.

Job Details: 11/23/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Vienna, VA 22181

Carl R.

Job Details: 11/23/2022

"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSP48QMS02

Near Washington, DC 20016

Mitchell H.

Job Details: 11/23/2022

cx complaint unit not cooling well in freezer. got to unit and found compressor at full ramp. partial frost pattern. compressor scolding hot. unit has a SS leak/issue. quoted cx for SS work and he just paid service call.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

cx concern was an opening in the top of the FC door. i saw what she was talking about. the door has an opening that the top hinge goes into on each side. the side that doesnt have the hinge is just an open area. nothing is missing from the unit. its normal. i showed cx the parts diagram that doesnt show any cover for that area. cx is happy. she now knows nothing is missing from unit. unit is workign as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near McLean, VA 22101

Lloyd B.

Job Details: 11/23/2022

Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ashburn, VA 20148

Ken M.

Job Details: 11/23/2022

"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Scottsville, VA 24590

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW7

Near Portsmouth, VA 23703

Anthony D.

Job Details: 11/23/2022

cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Carl A.

Job Details: 11/23/2022

"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Brookeville, MD 20833

Ricardo S.

Job Details: 11/23/2022

"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Westminster, MD 21158

Brian R.

Job Details: 11/23/2022

"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"

We serviced a

WHIRLPOOL OVEN

Model Kode500ess05

Near Davidsonville, MD 21035

Alexander D.

Job Details: 11/23/2022

"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hanover, MD 21076

Eric W.

Job Details: 11/23/2022

cx complaint was unit not heating we tested the TCO the bottom and we got 9.7 omes then we tested the top tco and got a OL we replaced the top TCO and tested the unit and it begain to heat

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/23/2022

"cx complaint oil leaking from unit , disassembled and gearcase checked good found belt slipped off motor and causing unit to not spin , reseated belt and checked over unit all major componets checked good and unit is running as designed with no oil leaking from unit . cx had pubble of oil on the floor advised cx that unit doesnt hold no where near as much oil thats on the floor and no signs of oil on gearcase unit checked good ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Harrisburg, PA 17111

Fred G.

Job Details: 11/23/2022

cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Olney, MD 20832

Julian H.

Job Details: 11/23/2022

Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ

Near Stephens City, VA 22655

Ezra M.

Job Details: 11/23/2022

"installed cap diode and transformer, tested unit, heating properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fallston, MD 21047

Eric W.

Job Details: 11/23/2022

cx complaint was no cool refrigerator replaced compressor and dryer filled and tested unit no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gainesville, VA 20155

Daniel J.

Job Details: 11/23/2022

customer complaint frost in freezer on arrival informed unit is nolonger cooling called back in day after the service call was created compressor failure starts up makes whine and stops seconds after ordering compressor and lorking fittings; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 WPW10143759 (drier uv)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ0

Near Halethorpe, MD 21227

Robert L.

Job Details: 11/23/2022

"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety they gave autho for full repair W1510R0WPL1"

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Crofton, MD 21114

Alexander D.

Job Details: 11/23/2022

"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Glen Arm, MD 21057

Eric W.

Job Details: 11/23/2022

w11381654 cx complant of unit not draing inspected all componests working when cancling unit it will drain but not after cycle installed new control and letting unit run so cx can see if unit drains after cycle

We serviced a

MAYTAG WASHER

Model MVWb765FW1

Near Carlisle, PA 17015

Andrew S.

Job Details: 11/23/2022

Per previous diag I was able to access and replace the gearcase and water valve. I then ran the diag test and the unit is now functioning as intended without any leaks. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM00

Near Chesapeake, VA 23324

Austin D.

Job Details: 11/23/2022

cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Newark, DE 19711

Alexander W.

Job Details: 11/23/2022

Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ05

Near Lewes, DE 19958

Michael E.

Job Details: 11/23/2022

"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Virginia Beach, VA 23452

Justin W.

Job Details: 11/23/2022

arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 11/23/2022

Installed valve and tested unit and unit is now as designed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

cx complaaint that unit is leaking from underneath back? when arrived was able to move to the hookups and fill to top and check all connections no noticeable large leaks did see snapped tub ringtabs causing the tub ring to be lose on top. wll need the tub ring and valve for precausionary on leaking return.; ordrng 1 WPW10531289 (tub ring 4@trb)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Conway, SC 29526

Jason T.

Job Details: 11/23/2022

"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Washington, DC 20017

Samuel R.

Job Details: 11/23/2022

replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Drayden, MD 20630

Shawn D.

Job Details: 11/23/2022

arrived and cx also had complaint f water dispenser sticking. replaced controls then removed sticky pad off the back of the dispenser and tested unit started to cool and water pad is not sticking. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avenue, MD 20609

Shawn D.

Job Details: 11/23/2022

"arrived temps were 7 in freezer 33 pulled unit out checked heat transfer dryer is cold so took frreezer apart unit has full frost pattern some ice build up on right hand side not around thermister then damper opened closed a couple times and is noisey. unit is still on and cooling so checked dryer again and now is warm condenser is hot. replaced control , ui and damper plugged back in and unit started to cool. told cx keep an eye on tmeps over the weekend and to call back monday if still issue"

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS02

Near Lititz, PA 17543

Justin L.

Job Details: 11/23/2022

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Dallastown, PA 17313

Bernard M.

Job Details: 11/23/2022

"Replaced all parts, all buttons now function when pressed. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC

Near Marshall, VA 20115

Daniel J.

Job Details: 11/23/2022

washer not completeing the cycles checked fault history getting f8 e1 error removed console checked cold water screen built up with debris replaced ran quick wash water filling normal agitates ans spins

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, VA 23168

Lucas R.

Job Details: 11/23/2022

"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBL204ESB00

Near Washington, DC 20017

Samuel R.

Job Details: 11/23/2022

replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Alexandria, VA 22315

Christian C.

Job Details: 11/23/2022

Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Sinking Spring, PA 19608

Justin L.

Job Details: 11/23/2022

Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model MGDC465HW1

Near Virginia Beach, VA 23454

Branden R.

Job Details: 11/23/2022

"cx complaint gas leaking , checked unit and found gas detector going off around back of unit near main hook up , tighten all connetions and tested again unit is no longer leaking and gas detector no longer goes off while testing unit ."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Parkville, MD 21234

Keith H.

Job Details: 11/23/2022

cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Hockessin, DE 19707

Alexander W.

Job Details: 11/23/2022

Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, VA 23322

Austin D.

Job Details: 11/23/2022

cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.

We serviced a

MAYTAG OVEN

Model AER6303MFS2

Near Lanham, MD 20706

David J.

Job Details: 11/23/2022

CX complaint oven user interface buttons are nonresponsive. Arrive to unit and inspected and found. None of the buttons on the user interface are working. Disconnected the power and removed all user interface control replace with new one and tested unit buttons are on now working as should. Set time and tested bake unit preheated with no problems. Unit is not working as designed job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Ashburn, VA 20148

Richard B.

Job Details: 11/23/2022

"CX complant. Dishwasher dosent work, Inspected unit and found vent and sump error codes , Ordering sump assembly , vent wax motor and control , Further work needed, RB s Oe; ordrng 1 W11414073 (vent) and 1 W11629912 (control) and 1 W11416362 (sump) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 11/23/2022

"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 11/23/2022

"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model SSSSSSSSS

Near Bowie, MD 20721

David J.

Job Details: 11/23/2022

Could not find serial number or model number on unit. This is a washing machine and is very old explain to customer without the information theres no way to order anything and by the age of it if anything was needed its possible that part is not available. Job complete. No work was done for this appointment.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Crimora, VA 24431

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Market, MD 21774

Ricardo S.

Job Details: 11/23/2022

"Replaced valve, i ran diagnostic test mode, and unit works fine"

We serviced a

WHIRLPOOL DRYER

Model WED8600YW1

Near Clinton, MD 20735

Robert A.

Job Details: 11/23/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed. The cx said they paid for the screen by phone calling into the office.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Newark, DE 19711

Alexander W.

Job Details: 11/23/2022

"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA0

Near Ashton-Sandy Spring, MD 20861

Julian H.

Job Details: 11/23/2022

CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXY03

Near ,

Andrew W.

Job Details: 11/23/2022

"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 11/23/2022

"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chesapeake, VA 23322

Austin D.

Job Details: 11/23/2022

"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Robert W.

Job Details: 11/23/2022

Replaced right trim unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model LER6634DQ0

Near Dover, PA 17315

Sal R.

Job Details: 11/23/2022

CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM01

Near Catonsville, MD 21228

Robert L.

Job Details: 11/23/2022

"installed dual valve and filter housing, cx supplied new fiter, water returned to door , pressure ok solid stream but a little slow, saddle valve on bottom of pipe, and tubing extra long, cx aware and ok with flow, tested all ops ok collected $110 labor"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Virginia Beach, VA 23462

Justin W.

Job Details: 11/23/2022

arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Reston, VA 20191

Richard B.

Job Details: 11/23/2022

"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Crozet, VA 22932

Kyle A.

Job Details: 11/23/2022

Cx complaint of a broken strike. Replaced strike and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near McLean, VA 22102

Jason A.

Job Details: 11/23/2022

"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC7AS01

Near ,

Andrew W.

Job Details: 11/23/2022

"Cx complaint is oven is not holding temp. inspected and verified complaint. prior to visit cx flipped breaker and unit has been working but still concerned oven is not keeping correct temps. tested all functions in diag mode and then tested unit's bake function and monitored temps. temps climb and dropped to; 355 and dropped to 335, 365 and dropped to 345, and 380 and dropped to 350. unit is in range and working as designed. cx paid $120 service call by cc"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Poolesville, MD 20837

Julian H.

Job Details: 11/23/2022

"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Columbia, MD 21044

Robert L.

Job Details: 11/23/2022

"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Virginia Beach, VA 23453

Branden R.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

arrived to help AS found badly crack outter tub again AS is entering notes and piccs for info and next step.; saved tckt

We serviced a

MAYTAG DRYER

Model MED5630HC

Near Chesterfield, VA 23832

Joseph D.

Job Details: 11/23/2022

unable to access unit; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20148

Ken M.

Job Details: 11/23/2022

Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ranson, WV 25438

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 11/23/2022

"Arrived on site and spoke with Kelsey at the Main Office, was advised the the door had been installed by the maintenace staff...unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ashburn, VA 20148

Richard B.

Job Details: 11/23/2022

"CX complant Leak water. Prior diagnosis found unit needs seperator assembly , Installed assembly and tested unit, Door closes fully. Job completed, RB"

We serviced a

WHIRLPOOL OVEN

Model GBD307PRQ01

Near Hanover, MD 21076

Emmanuel R.

Job Details: 11/23/2022

"Cs unit is not turning on, it beeps but no display. Confirmed complaint. I found the User interface has failed. Unit needs a new console but the parts are no longer availible. Avised customer, Collected for svc call $120.00"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Hume, VA 22639

Daniel J.

Job Details: 11/23/2022

went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Steelton, PA 17113

Fred G.

Job Details: 11/23/2022

cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)

We serviced a

JENN-AIR RANGE

Model JDS9865BDP

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/23/2022

"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"

We serviced a

JENNAIR OVEN

Model JMW3430WP02

Near Fulton, MD 20759

Robert L.

Job Details: 11/23/2022

"once out and apart found control burnt at relay and element warped, replaced both bake alament and main control per previous, tested all ops ok, collected $240 labor visa cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avenue, MD 20609

Shawn D.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Alexandria, VA 22307

Christian C.

Job Details: 11/23/2022

Inspected kick plate no dents. Installed kick plate. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Laurel, MD 20707

Emmanuel R.

Job Details: 11/23/2022

"Cs unit is not washing with cold water , confirmed complaint. Found the connector to cold water not secured, secured connector and tested unit, No error codes present and unit completed test cycle. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Windsor, VA 23487

Zachery R.

Job Details: 11/23/2022

"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near East York, PA 17402

Sal R.

Job Details: 11/23/2022

CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Vienna, VA 22180

Carl R.

Job Details: 11/23/2022

"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2665XEM8

Near Chesapeake, VA 23323

Austin D.

Job Details: 11/23/2022

"cx complaint the unit is not making ice. checked the unit and found that the heater circuit on the ice maker was fried. therfore, the unit was not cycling and making ice. replaced the ice maker and tested operation. unit is running as designed."

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Crimora, VA 24431

Kyle A.

Job Details: 11/23/2022

Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Franklin, VA 23851

Zachery R.

Job Details: 11/23/2022

"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Georgetown, SC 29440

Jason T.

Job Details: 11/23/2022

"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Crofton, MD 21114

Alexander D.

Job Details: 11/23/2022

"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leesburg, VA 20176

Ken M.

Job Details: 11/23/2022

Appointment canceled per office.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Shepherdstown, WV

Danny R.

Job Details: 11/23/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Hanover, PA 17331

Sal R.

Job Details: 11/23/2022

"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Warrenton, VA 20187

Daniel J.

Job Details: 11/23/2022

replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, VA 23457

Branden R.

Job Details: 11/23/2022

cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ

Near Richmond, VA 23225

Joseph D.

Job Details: 11/23/2022

did not get to this store; saved tckt

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