We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21215
Shane M.
Job Details: 10/31/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Newark, DE 19713
Taylor F.
Job Details: 10/31/2023
Installed extension from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS04
Near Baltimore, MD 21209
Shane M.
Job Details: 10/31/2023
cx complaint the unit freezing up ice on icebin and isnt dispensing ice. found chute loose. also found chute not opening. unit will need chute door w chute motor quote for the repairs $320.48. cx paid in full by check return 11/17; schdld next appmnt for 11/17 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Herndon, VA 20170
Demonte S.
Job Details: 10/31/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a high pitched noise. Checked the compressor section. No Mastic Pads / Permagum Pads on the Discharge line on the compressor. Put my hand on it. No noise. Installed two Mastic Pads / Permagum Pads. No noise. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 2 4318168 (SEALER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Pikesville, MD 21208
Shane M.
Job Details: 10/31/2023
"cx complaint of noise complaint during spinn. found error codes f5e2 f8e0, raned test cycle. found hear what sounds like a item between tub. no access. codes cleared by its self after test cycle. unit still washing proper. cx paid svc by card."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Arlington, VA 22205
Lloyd B.
Job Details: 10/31/2023
Cx complained of the displayed timed. There is nothing wrong the unit. Explained that the timesw are set and cannot be changed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Perry Hall, MD 21128
Alexander D.
Job Details: 10/31/2023
"unable to get ms# pic because lid is locked and control is dead so cant get lid to unlock. dont want to force it open and damage latch. will get ms pic on return visit. cx complaint unit was leaking nonstop and now unit wont power on. inspected unit and verified complaint. found hot valve broke in half. control getting 120v but is unresponsive and no diagnostic led. tried unplugging all connections from control and cycling power, no change. flipped top panel up so cx can get clothes out and vacuumed water out. ordering control, valve and lid latch in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11608056 (control) and 1 W11038689 (valve) and 1 W11307244 (lid latch(IN CASE))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 10/31/2023
Replaced the rh door . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Middle River, MD 21220
Alexander D.
Job Details: 10/31/2023
"cx complaint unit wont start. inspected unit and verified complaint. found tab on door switch broken off. replaced door switch from v/s. tested unit. unit is now working properly; ordrng 1 WPW10569603 (door switch AD v/s), used 1 WPW10569603 (SWITCH AD v/s) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Newark, DE 19711
Taylor F.
Job Details: 10/31/2023
Cx complaint is unit not running properly. Found the diverter to have a loose connection. Could not fully test due to location not having any hookups but all componants ohm propely and visual inspection of unit found nothing wrong. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Middle River, MD 21220
Alexander D.
Job Details: 10/31/2023
"cx complaint unit wont spin clothes out. inspected unit and verified complaint. f5e2 lid lock fault. found lid latch clicking but not locking the lid. replaced lid latch from v/s. ran calibration and autotest. unit is now working properly. noticed unit has alot of dents and panels warped and that lid rubs on one side. advised cx to make sure lid is closed all the way before starting cycles.; ordrng 1 W11307244 (lid latch AD v/s), used 1 W11307244 (LATCH AD v/s) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Riva, MD 21140
Shawn D.
Job Details: 10/31/2023
arrived no answer at door and i do not have data loggers. i called into oiffce they reached out and cx is not home. ordering data loggers and would recomend changing the thermister i have had this issue before after doing s.s. and replaced thermister and fixed issue; ordrng 1 dataloggers (data loggers)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Newport News, VA 23601
Justin W.
Job Details: 10/31/2023
"cx complaint unit not spinning. checked unit to find oil leaking from the gearcase. quoted cx parts W11393685 gearcase, W10915700 stator motor cbe, W10734521slider. W10754448 clutch, W10915701 rotor motor, cbe W10902814 washplate, W10752187 screw, quote as follow. parts 470.63, shipping 15, labor 2 count 250, tax 28.24, total after diag payment 763.87"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 10/31/2023
Cx states white marks inside dishwasher and on glass dishware. Was able to access unit and verify concern. Ran unit and unit fills pumps and drains. Ran distilled white vinegar through unit and was able to get marks to go away. Unit is operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Palmyra, VA 22963
Danny R.
Job Details: 10/31/2023
seized cmpressor doesnt cool clicks and shutd down thermal fuse is good will need 2 call compressor; ordrng 1 W11574734 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier) and 1 W11574734 (compressor) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW1
Near Hampton, VA 23669
Justin W.
Job Details: 10/31/2023
cx complaint bulb not working and cooktop rear right burner not igniting properly. checked unit to find bulb bad replaced bulb and socket. tested to find igniter cap needs cleaning. stove igniting properly. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Princess Anne, MD 21853
Frederick R.
Job Details: 10/31/2023
Replaced ice maker per prior techs diagnosis. After repair I tested and it is now harvesting and filling with water. Job is complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Newark, DE 19711
Taylor F.
Job Details: 10/31/2023
Cx complaint is unit has an electrical issue. Tested inspected and could not veridy complaint. Unit is wired properly and it must have been an issue with the cx home. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hershey, PA 17033
Cody H.
Job Details: 10/31/2023
"CX complains unit is not cooling and ice has melted. unit shows room temp in both FC and RC. FC shows no frost pattern but RC shows good frost pattern. No fans are running but both fans do turn on under test 3. compressor is not running on arrival. ran test 4 and could not hear valve switching between differnet settings, ran test 5 and compressor and fan manually turn on. Unit will need inverter board and 3 way solinoid for repair. Office to schedule repair when all parts arrive.; ordrng 1 W11087200 (inverter) and 1 W11429989 (3 way solinoid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 10/31/2023
CX complaint: FC liner crack returned. Inspected and verified complaint. I made 2 applications of the epoxy this time. Unsure if the epoxy will seal this. Second crack found that makes the crack in a T shape. I asked CX to watch to make sure crack does not return.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, VA 23602
Orbie
Job Details: 10/31/2023
"cx complaint unit not filling. verified complaint, found water valve humming but not dispensing water. ordering parts needed to complete repair. cx asks for am appointment; ordrng 1 W11400157 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/31/2023
complaint of water dropplets and at times ice on the floor doesnt use ice much informed customer ice that isnt use can stick and clump up so when being dispensed could gert stuck in chute replaced fitting with check valve tested water dispenser no drips after releasing the paddle
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 10/31/2023
"cx complaint unit unresponsive, checked unit, unit has proper voltage supplied to terminal, timer is good supplied with proper voltage, start button reading 15 ohms, when pushed reading .2 ohms . come to find open thermal fuse, replaced fuse, ran test cycle, unit has poor airflow, adjusted feet and vent hose so unit could vent properly. unit working as designed.; ordrng 1 WP3392519 (thermal fuse (zr v/s))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ricky E.
Job Details: 10/31/2023
customer stated that the unit wasnt dispensing water but making ice. verified issue and replaced tha valve.. unit cks ok.. the unit does need a new filter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Gainesville, VA 20155
Daniel J.
Job Details: 10/31/2023
no ice e2 error on last vist replaced icemaker ran harvest passed 01 test 45 filled with water customer paid labor by check
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Frankford, DE 19945
Michael E.
Job Details: 10/31/2023
"CX complaint: door handle failed. Inspected and verified complaint. I found that the right side of handle failed which is putting door glass panel at high risk of shattering. I replaced door handle, tested unit and it is now working properly. Job is complete"
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Edgewater, MD 21037
Shawn D.
Job Details: 10/31/2023
cx complaint steam comes out and knob doesnt stay inplace. inspected the knob and is defective and needs be changed. ordering knob and need to diagnose the steam coming out of oven on return; ordrng 1 W11596839 (KNOB)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Clarksville, DE 19970
Michael E.
Job Details: 10/31/2023
CX complaint: lid hinges loose. Tested and verified complaint. I found that the left hinge connection point is failing. Marking lid for return visit. Could not get enough signal to call office for approval. Cannot reschedule due to AIG; saved tckt
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Edgewater, MD 21037
Shawn D.
Job Details: 10/31/2023
cx complaint unit is making low/slow ice. inspected unit and found some ice in unit not much ice on cutting grid small and ice being made on ice plate. i noticed water pan is leaning forward and is loose. tried tightening and not working. i fuond the metal tape came out of cabinet. i removed tap off screw and put it back in hole and seems ok reinstalled water tank and now looks good and is secure at this time. this has to be causing the issue no enough water to make ice. called techline due to the cabinet issue incase this doesnt work i spoke chris. unit should be good to go told cx to keep an eye on unit.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Leesburg, VA 20176
Simon
Job Details: 10/31/2023
CX complaints burnesr sparking/clicking gas cooktop .Inspected Unit and replaced the sparkmodule and switch harness.Tested unit NO SPARKING OR CLICKING SOUND Unit works as designed.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Sykesville, MD 21784
Bernard M.
Job Details: 10/31/2023
"Replaced both parts, all buttons are functional and unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Indian Head, MD 20640
David J.
Job Details: 10/31/2023
"Customer complaint refrigerator was not cooling. Both sides arrived today and unit was pulled out from wall. verified complaint found no frost on back freezer wall removed panel and found good frost pattern but fan not running reset unit compressor came on and started cooling but evaporator fan never came on replaced fan motor with van stock and fan came on instantly. Replaced fan unit is now working as intended reinstalled all partsjob complete; ordrng 2 WP2315549 (Evap fan motor DX VS)s, used 1 WP2315549 (Fan motor DX VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Stephens City, VA 22655
Ezra M.
Job Details: 10/31/2023
"found unit leaking from tub and gearcase, corrosion on rotor, stator, clutch and slider. unit will need tub, gearcase, rotor, stator, clutch and slider. did not call to get quote for shipping on tub as cust stated did not want to move forward with repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Port Tobacco, MD 20677
David J.
Job Details: 10/31/2023
"Customer complaint is not draining properly arrived today and inspected unit and verified complaint went to our unit was draining into and found no water coming out of the line inspected drain pump and found it is making a loud, grinding noise removed all water from unit and found a small piece of wood lodged in drain pump drain pump had kind of a burnt smell to it so replaced with van stock item tested unit after installing new part unit now drains properly. Unit is working as intended; ordrng 2 W10876537 (Drain pump DX VS)s, used 1 W10876537 (Drain pump DX VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chester Gap, VA
Ezra M.
Job Details: 10/31/2023
"spin basket delivered damaged. reordering spin basket. installed inlet valves due to cold valve not actuating fully, also ordering control; ordrng 1 W10554251 (spin basket 2nd reorder) and 1 W11603811 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Berryville, VA 22611
Ricky E.
Job Details: 10/31/2023
"installed pantry ui, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/31/2023
icemaker shipped with incorrect connector. see pics.. reordering icemaker... since last service the icemaker has worked with no issues...; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID FREEZER
Model KBSN708MPS00
Near Boyce, VA 22620
Ezra M.
Job Details: 10/31/2023
sealed liner of freezer
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Silver Spring, MD 20910
Brian F.
Job Details: 10/31/2023
"Cx states unit not filling, entered diagnostic mode, found saved F6E1, ran service test cycle, can hear unit filling, water not circulating once filled. Removed kick plate, found drain hose disconnected. Reconnected hose, ran service test, completed with no errors, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Round Hill, VA 20141
Ricky E.
Job Details: 10/31/2023
"installed part, unit cks ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bristow, VA 20136
Daniel J.
Job Details: 10/31/2023
spoke customer stated noise went away for a day or so but came back ran test 120 for damper normal test 112 for evap fan good when inspecting evap cover seems bowed in the middle spoke with tech line sugguest replacing the thermistor clips and cover; ordrng 1 W10308416 (cover) and 1 WPW10175909 (grille) and 1 WP67003924 (thermistor cover) and 1 W11024089 (evap motor) and 1 W11159728 (gasket)
We serviced a
MAYTAG OVEN
Model MEW7530AS00
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/31/2023
"not heating, 244 vac into unit and control, both elements ohm properly, 0 vac to broil element, control failed. ordering control.; ordrng 1 W10550508 (blower)"
We serviced a
KITCHENAID FREEZER
Model KUDF204KSB00
Near Bristow, VA 20136
Daniel J.
Job Details: 10/31/2023
fridge bottom freezer nolonger making ice ice in mold but not cycling and bail arm not staying in off position sugguesting icemaker showing sp order; ordrng 1 W11596827 (icemaker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Sterling, VA 20164
Demonte S.
Job Details: 10/31/2023
Inspected the unit. Found that the cx is saying that the Microwave Oven / Combo is steaming the Inner Door when something is heating in the microwave. I advised the cx that the steam is rolling under the Microwave Door or on the Inner Door. I advised the cx that this is normal be cause items are containing water. Unit is working as Designed. ( This is the one and only use and Care call. )
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Warrenton, VA 20187
Daniel J.
Job Details: 10/31/2023
double oven noise when using top oven preheated to 400f on convection bake noise occured at around 380 f removed back cover found fan blade hitting panel replaced fan tested again found the screws holding panel to convection fans missing three installed screw to secure panel tested still making contect ordering element and hinges concerns with top oven door when closing customer has only had unit for a month wants replaced due to concerns; ordrng 1 W11098805 (element) and 2 W11220343 (hinges)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 10/31/2023
"rc not cooling, fc cooling, damper opening, evap fan working, defrost working, evap frozen over. found fc door switch broken. steamed out ice, unit needs new fc door switch.; ordrng 1 W11396033 (door switch em vs), used 1 W11396033 (SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Warrenton, VA 20187
Daniel J.
Job Details: 10/31/2023
last vist noise from fridge at times tested evap fan motor no air moving removed evap small build up of ice near fan blade steamed found both gaskets failing at seam this vist heated and replaced both fridge door gaskets checked all sides sealing informed customer to leave doors closed long as possibe test 57 air moving no adnormal noises
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hampton, VA 23669
Justin W.
Job Details: 10/31/2023
cx complaint fc not cooling properly. checked unit to find temps at 38 rc and 21 fc. found compressor pulling .5 from white wires and .3 from red wires. ordering ss repair parts to complete repair.; ordrng 1 WP2188823 (evap) and 1 WPW10143759 (drier) and 1 WPW10466675 (compressor) and 1 W11212392 (cntrl-elec) and 1 W11506635 (coupler)
We serviced a
MAYTAG REFRIGERATOR
Model Msd2576vem00
Near Chantilly, VA 20152
Richard B.
Job Details: 10/31/2023
"CX complant. Water is slow. Prior diagnosis found unit needs valve , head and water line. Insalled and tested . Unit dispensing as designed. Did not use 8201597. CX due a refund for that line. no leaks. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Hampton, VA 23666
Justin W.
Job Details: 10/31/2023
cx complaint unit leaking into unit continuosly. checked unit to find slight oil leak showing on drain pump from gearcase. ordering valve and gearcase parts to complete job.; ordrng 1 W11393685 (gearcase) and 1 W10775188 (washplate) and 1 W10734521 (slider) and 1 W10909670 (nut-spaner) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 10/31/2023
"Installed new dual valve and filter housing, tested unit w/ filter and the flow is weak .. w/o filter its faster but not strong enough .. pulled water line in rear and tested incoming water flow. unit is getting great flow. ordering isolation valve to correct issue ..; ordrng 1 W10865826 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15PHZS0
Near Annapolis, MD 21401
Shawn D.
Job Details: 10/31/2023
replaced thermister turned unit on and started filling flushed system then refilled and compressor and condenser fan started running. noticed condenser is clogged with lint snapped pic so cleared that and told cx to keep an eye on uit.unit should be good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Stafford, VA 22554
Tanner B.
Job Details: 10/31/2023
"CX Concern the clothes were not coming out as dry as her old machine. No stored errors in diagnostic , ran spin test in diag and found the unit spinning as designed .. Ran a drain and spin at fast spin, unit is spinning and not making any abnormal noise/ not going off balance .. Recommened to adjust spin to fastest setting and possibly lower soil level if its set high .. Job complete;"
We serviced a
MAYTAG MICROWAVE
Model MMV5220FB0
Near Alexandria, VA 22309
Christian C.
Job Details: 10/31/2023
Cx complaint unit is not working. Inspected unit tested mag reading open. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Ijamsville, MD 21754
Justin S.
Job Details: 10/31/2023
"the unit was off when i arrived. the compressor does activate when plugged in. replaced the control, compressor, evaporator, valves. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is now good"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Mechanicsville, MD 20659
Shane B.
Job Details: 10/31/2023
"cx complaint is the latch at the bottom of the door not popping the door open and the door and bin being very loose. confirmed complaint. foot latch doesnt seem to push door out at all and doesnt sit right and bin is loose. found latch on right of bin was not latched. latched it. found nothing broken on the foot latch or rails. called techline, they advised changing foot pedal. ordering foot pedal and bearings. schedule when parts are avialable.; ordrng 1 W11636605 (foot pedal) and 2 882688 (bearing)s"
We serviced a
MAYTAG RANGE
Model MGR4452BDW
Near Frederick, MD 21701
Justin S.
Job Details: 10/31/2023
"cx says the cooktop works but the oven doesnt. found the ignitor is burnt through(pic). the ignitor is not heating. the unit needs the ignitor; ordrng 1 74007498 (igniter,oven(45.68))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23323
Zachery R.
Job Details: 10/31/2023
"cx complaint rc at 50 degrees, checked unit rc temp at 45 degrees, fc at 2 degrees, come to find open rc evap thermistor, ordering thermistor and damper support to complete repair.; ordrng 1 W10316760 (thermistor) and 1 W11230117 (support)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near ,
Thomas B.
Job Details: 10/31/2023
"Cx complaint unit is not heating properly inspected unit found ran a cup of water no heat but everything is functioning no error. Unit will need new magnetron, capacitor, and diode; ordrng 1 W11409822 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 10/31/2023
Cx complaint unit has been leaking for awhile from front. Was able to access unit and found floor scratches in front of unit. Unit is pitched too far forward causing water to come forward. Lowered the back and raised the front but due to cabinet unable to get perfect but was able to get unit to stop leaking. If issue returns cx will need contractor to correct no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Salisbury, MD 21801
Frederick R.
Job Details: 10/31/2023
"CX complaint is return line freezing. Upon arrival temps were -3 in FC and 37 in RC. Issue here us water leaking down back of unit. Per prior diagnosis I replaced compressor, UV drier. Pressure tested with nitrogen and no leaks. Vac'd to 30in for 15 mins. Filled with 7.75 oz of R134a. . Final low side pressure was at 2psi. Unit is working properly. CX paid the $1100 labore charge by check. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20112
Richard B.
Job Details: 10/31/2023
"CX complant. Sometimes unit dosent extract all water. Inspeted unit and found no error codes in diagnostics, Found unit is off balance and laning left. Raised left feet to level and center tub in unit . Advised CX that too large a load may shut down unit. Found no gear oil from gearcase underneath unt. Ran a drain and spin cycle. Unit spins up fine. Ran a regilar wash cycle and unit is agitating fine as well. Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Salisbury, MD 21801
Frederick R.
Job Details: 10/31/2023
Replaced FC door per prior diagnosis. Also found left top corner of cabinet slightly damaged. Noting and took pics. Tested all functions and working properly. No leaks Job is complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near New Oxford, PA 17350
Drew B.
Job Details: 10/31/2023
cx complaint that unit is intermtitingly stopped making ice at times and will go day or so with out dumping anything out. i tested power to valve and icemaker checks good.. replaced icemaker and tested rotated and filled checks giood
We serviced a
MAYTAG STACKABLE
Model MVW7232HW0
Near Chester, VA 23836
Chris B.
Job Details: 10/31/2023
cx comp unit will not wash insp unit conf cx comp f6e3 com error f7e7 unable to reach rpm f7e3 basket engage during washcalled tech line spoke with chris ohmed motor winding and dp and vavle all good stated to replace control W11419171 and ui harness W11596129; ordrng 1 W11419171 (control) and 1 W11596129 (ui harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Drew B.
Job Details: 10/31/2023
found possible leak with niotrogen at condensor line.. i replaced compressor and drier and pulled strong vac and put nitogen through no drops filled to 31g and ran out of r600 spoke to parts and got more tomorrorw.. reschd cx ASAP for ss tech to return and fill off.
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/31/2023
"cx complaint panel not accepting selections, checked unit found right side off interface buttons not accepting selections, failure between switch membrane and ribbon cabble, also found bezels pealing allowing food and moisture to enter switched and controls; ordrng 1 W10919303 (panl-cntrl) and 1 W11025616 (cable) and 4 W10663810 (bezel)s"
We serviced a
WHIRLPOOL RANGE
Model WFE320MOJS3
Near Chambersburg, PA 17201
Drew B.
Job Details: 10/31/2023
cx complaint that unit is not turning the light out.. the unit does work but wont go out appears to be stuck light relay and now needs parts required.; ordrng 1 W11594170 (light assembly) and 1 W11594224 (control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Moon, VA 23119
Lucas R.
Job Details: 10/31/2023
"cx complaint intermittent starting, checked unit, no codes, all loads passed, ohmed all components, no issues found, advised cx on push to start button, advised to let off of button when all lights are on per service pointer, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hollywood, MD 20636
Shane B.
Job Details: 10/31/2023
"cx complaint is the unit not running cycles. cx said she has to turn the basket by hand to get the cycle to start. cx also said it ran a full cycle without locking the lid before. i checked for codes and found F5E1, F0E3, F6E2, F2E1.cleared codes, ran service cycle. unit completed the cycle. found basket is leaning toward the right. pushed basket down and suspension feels soft. inspected under unit. everything under unit is clean and shows no signs of binding. suspension is soft and basket is leaning right. unit will need lid latch, suspension kit, control and console for return visit. schedule when apporved/parts are available.; ordrng 1 W10861642 (latch) and 1 W11417461 (control board) and 1 W11112662 (console) and 1 W11130356 (suspension)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Onemo, VA 23130
Lucas R.
Job Details: 10/31/2023
"replaced cooktop, element, and bezels, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manassas, VA 20110
Richard B.
Job Details: 10/31/2023
"CX complant. Ice slow. Prior diagnosis found unit needs ice maker and door gaskets , When going to install door gaskets , They are the type that do not replace without damaging integrety of door due to being foamed in place . Ordering both left and right doors. Installed ice maker after testing same. Test 56 , e2 lost home position . Advised CX to call when doors arrive to scedule return. RB; ordrng 1 W10815687 (door right) and 1 W10815695 (door left)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 10/31/2023
"cx complaint unit not cooling, checked unit found temps at 8 and 42, ff evap iced over, thermistor corroded, insufficient frost pattern on fc evap, evidence of leak at ff evap, unit needs sealed system repair, called office scheduled for fri 11/3.; ordrng 1 W11492867 (evap) and 1 W11087438 (motor-evap) and 1 WPW10608485 (evap) and 1 W10832994 (compressor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/31/2023
Installed new parts. Exhaust vent was off of the machine when I arrived. Could not reinstall vent due to it being crushed and its a semi ridgid vent. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlottesville, VA 22901
Danny R.
Job Details: 10/31/2023
installed parts checksok
We serviced a
WHIRLPOOL COOKTOP
Model WFE550S0HZ1
Near Brunswick, MD 21716
Ricky E.
Job Details: 10/31/2023
"cooktop cracked under the left front element. changed cooktop, unit cks ok.."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/31/2023
Customer complaint is unit cooktop scratched. Need to order part.; ordrng 1 W11204397 (cooktop)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesapeake, VA 23322
Austin D.
Job Details: 10/31/2023
came out to resolve the issue. disassembled as needed. replaced all parts and put the unit back togehter. ran a calibration. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Beltsville, MD 20705
Davonte
Job Details: 10/31/2023
"cx complained unit wasnt cooling in the rc side, confirmed cx complaint. after insoecting unit could see that there were frost build up on evap cover. took evap cover off too see that evaparator was covered in forced. tested to see if heater would come on. heater never came on. defrosted evap, replaced heater with harness and thermistor. tested unit again to see if heater would come on, and it did. unit now working a should"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/31/2023
Customers complaint is lid strike is broken. Installed new strike from truck stock. All check ok.; used 1 w11457841 (lid strike VS/PF) from stock
We serviced a
AMANA DRYER
Model NED5800HW1
Near Urbana, MD 21704
Ricardo S.
Job Details: 10/31/2023
"Cx complains about a noise in middle of the cycle, inspected unit, ran test mode, no error codes. ran normal cycle..When the unit was running for at least 5 minutes, I heard a noise from the back.. order parts; ordrng 1 WPW10211911 (housing) and 1 w11481730 (bracket) and 1 w11364931 (motor)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ09
Near Centreville, VA 20120
Richard B.
Job Details: 10/31/2023
CX complant. Ice cream is soft and ice production is reduced . Inspected unit nd freezer temp set to 0 but actual temp is 11. Ice cube in freezer has reduced size and water flow is restricted at dispenser. Advised CX to have supply line replaced . Ordering freezer thermister due to reading colder than actual. RB; ordrng 1 W10316760 (thermister)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/31/2023
Installed new parts. All chek ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Washington, DC 20008
Sherwood
Job Details: 10/31/2023
cx complasint frost.m arrived found gasket not making a complete seal at top of fc. used blow dryer to fix gasket bnow its making a complete seal when closed. repair complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS07
Near Washington, DC 20011
Samuel R.
Job Details: 10/31/2023
cx complaint unit is displaying f1e5.inspected unti and could confirm and got f1e5.follwed steps for error code on tech sheet and all checks well containing issuse.unti will need a new inverter board.which is CPE.cx pif W10217711; ordrng 1 W10217711 (inverter board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/31/2023
Installed new parts. All check ok.
We serviced a
MAYTAG WASHER
Model LAT8714AAE
Near Hampton, VA 23666
Justin W.
Job Details: 10/31/2023
cx complaint certain setting dont work. checked unit to find spots on timer not working. confirmed unit spins agitates and drains in different spots on timer. ordering timer to complete repair; ordrng 1 WP22001252 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 10/31/2023
Cs unit is leaking water from the top of unit and freezing food in the rc. Confirmed complaint. I found temps were set too low on the setting so i set them to reccommended setting and advised to keep an eye on it. He will let us know on return trip . Also found the boot for the fill tube on top of fridge is frayed. Ordering fill tube . Customer paid in full.; ordrng 1 W11415785 (icemaker fill tube)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 10/31/2023
"Replaced parts, reset power.. unti tested and works fine"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stephens City, VA 22655
Ezra M.
Job Details: 10/31/2023
"installed oven valve, tested working properly"
We serviced a
WHIRLPOOL OVEN
Model KEBK206SBL04
Near Dickerson, MD 20842
Ricardo S.
Job Details: 10/31/2023
"Replaced part, unit tested and works fine"
We serviced a
AMANA COOKTOP
Model AGR6303MMS
Near Baltimore, MD 21215
Shane M.
Job Details: 10/31/2023
cx complaint the unit isnt powering on. found error code F1; ordrng 1 W11620526 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Lloyd B.
Job Details: 10/31/2023
Cx complained the unit leaks. Installed new inner panel and gasket and the unit did not leak during testing. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 10/31/2023
Removed and replaced cap tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Odenton, MD 21113
Shawn D.
Job Details: 10/31/2023
replaced evap fan and tested new fan sounds good. unit is good to go
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bethesda, MD 20814
Brian F.
Job Details: 10/31/2023
"Unplugged unit, installed control board, plugged back in, tested, all components passed testing. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20121
Richard B.
Job Details: 10/31/2023
"CX complant. Dishwasher not drying dishes. inspectedunit and found 7.1 error code in diagnostics, for heat no heat. Ran a test wash to test heat cycle .did not heat in test wash , Dishwasher will need to be removed to replace heater , Tile is up to front of unit, Will need some rmoved. Tried changing control and ran a test cycle. There is a screw holding top of machine going into stone countrertop and a screw going through the side of unit Dishwasher hits cabinets on both sides . Right side corner of cabinets is loose. Advised tenant to advise landlord to have floor removed or have dishwasher pulled out to service, RB; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20011
Sherwood
Job Details: 10/31/2023
cx complaint a10 error code. arrived and confirmed issue found drain was blocked by debris. removed debris pump is now turning good. put unit into a diag and got f13 door is not locking. cx will door latch and door switch. cx will call in if they wish to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Stephens City, VA 22655
Ezra M.
Job Details: 10/31/2023
"installed all parts, cycled ice maker, filled normally."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Moyock, NC 27958
Branden R.
Job Details: 10/31/2023
cx complaint agitator makes a strange noise and clothes are still coming out dirty. checked unit and found no error codes stored to unit . found when agitating it is vary weak and barely moves water . disassembled and found hub warped onto gearcase will have to cut if off to beable to remove gearcase ordering all parts .; ordrng 1 W11454738 (gearcase) and 1 W11213879 (belt) and 1 W10721967 (clutch) and 1 W11222082 (motor) and 1 W11418231 (agitator) and 1 W11561052 (coupler) and 1 285825 (cam set) and 1 W10528947 (drive hub)