We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Richmond, VA 23231
Gill G.
Job Details: 07/01/2022
verified cx complaint of console lower panel not being attached. found retaining clips come out of position allowing panel to slip off. reinstalled clips and secured panel to unit. tested. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 07/01/2022
Cx complaint is the unit isnt cooling. Inspected unit and found the FC evap frosted over. defrosted and found the evap harness isnt sending power to element. Ordering harness; ordrng 1 W11546681 (Harness Evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/01/2022
"installed updated evap cover and main control per TSP, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/01/2022
"cx complaint unit not responding and beeping, checked unit, tried pulling fault codes, ui unresponsive, ui has 12vdc, acu has 119vac, ordering acu and ui to complete repair. ordering sump and drain for backup.; ordrng 1 W11305308 (cntrl-elec) and 1 W11116422 (panel-cntl) and 1 W11085683 (pump&motor) and 1 W10876537 (drain pump)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Clarksville, DE 19967
Michael E.
Job Details: 07/01/2022
CX complaint: gas leak. Tested unit and verified complaint. I used and electronic sniffer and did not detect any gas at the unit or around the regulator. I did detect a gas leak at the wall end of the gas supply line. I ran this test a second time so the CX could see where the test was failing. I tried to tighten this connection but it was already extremely tight and i could not tighten further. I advised CX to have the gas line and adapter at the wall replaced. One of the 2 parts is the source of the leak. Unit is working properly but the gas suppkly needs to be corrected. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Lexington Park, MD 20653
Shawn D.
Job Details: 07/01/2022
"cx complaint door fell off. inspected unit confimred left side of door is out of reciever. got door off to find the screws the mount the hinge are gone/fell off idk so the door hinge was loose and slid right out of reciever. went to van grabbed 3 screws installed hinge now is good so put door back on and seems to working good. unit is good; ordrng 3 W10837731 (screws)s, used 3 W10837731 (screws) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Germantown, MD 20874
Julian H.
Job Details: 07/01/2022
CX complaint about unit not starting properly grounded and polarized found that unit wont advance after I pressed start found that stirke is not staying in position moves when lid is down causing latch not to work cant really test any further bringing preid just in case; ordrng 1 W11457841 (strike)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Falls Church, VA 22046
David J.
Job Details: 07/01/2022
Cx complaint both high output burners not lighting as they should. Before inspecting unit spoke with Cx and he was under the impression unit was under warranty. Cx built house in January of 21 but didnt move in until much later. Did not have pop to put unit in warranty. Cx did not want to pay and will have builder call kitchen aid and explain the situation and provide something to them. That way we can come back and Cx wont have to pay.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boyds, MD 20841
Julian H.
Job Details: 07/01/2022
CX complaint about unit not turning on try power button confirmed outlet properly grounded and polarized put unit on diagnostics error F6E2 ui cant heard acu removed and confirmed a thermal even on control panel need part CX OWES LABOR $110; ordrng 1 W11112662 (console)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ02
Near Alexandria, VA 22311
Christian C.
Job Details: 07/01/2022
"Cx complaint top RC leds are out, left RC door switch is cracked, and FC top rack is loose. Inspected unit found top led assembly leds are out, left RC door switch cracked, and FC top rack right gear mount is cracked. Installed led assembly. Ordering RC left door switch, wrong part pre-id, and FC shelf gear mount. Cx paid in full.; ordrng 1 W10348260 (FC right gear mount) and 1 W11396033 (RC right door switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cambridge, MD 21613
Jonathon C.
Job Details: 07/01/2022
"cx complaint, water leak. inspected, tested unit. cx explained story and told me this was precautionary as there was a leak behind the dishwasher but it was an extremely heavy rain storm. unit not leaking. unit working as designed. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4000AWB
Near Alexandria, VA 22304
Christian C.
Job Details: 07/01/2022
Cx complaint unit tub is melted. Inspected unit found thermal event at back right of tub near heating element. Called safety. SR#7733919434 Tub is not being made anymore.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Carl A.
Job Details: 07/01/2022
replaced part tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/01/2022
installed right side door due to dent in old door
We serviced a
KITCHENAID REFRIGERATOR
Model SFFFSF
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/01/2022
arrived and cx explaine the unit made a noise a few days ago and then didnt cool for 2 days so she called for service and after calling the unit started cooling again and is making ice and temps are currently good. went over oiut of warranty pricing and explained that my diagnosis could be limited as id expecting everything to test properly if its working properly at this time. cx declined service and will amke a recording if she hears the noise again and call back for service. no service performed. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Arlington, VA 22213
David J.
Job Details: 07/01/2022
Cx complaint frost in fc. Inspected door Shute that was diagnosed by previous tech. Found door Shute is working every time without hesitation. Inspected door gasket and found at the top of door on both corners magnets have dropped down causing a air leak which would explain why there is only frost at top of unit. Returning parts that need to be refunded to Cx and Cx paid for new part. Will return and replace once it arrives. ; ordrng 1 Wp2266905 (Fc door gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Washington, DC 20008
Emmanuel R.
Job Details: 07/01/2022
"Installed ice door and both pads, tested unit , unit is working properly at this time. If the issue when you dispense ice and the water come out continues, unit will need a UI."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY00
Near Baltimore, MD 21230
Dustin F.
Job Details: 07/01/2022
"Reseated Filter, Ran out 6 16 ounch cups of water to confirm consistant water pressure. Defrosted Water Line that froze due to the doors not closing. Found support bracket defect. reseated temporarily to allow RC doors to close properly.; ordrng 1 WPW10326469 (Drawer Slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/01/2022
"fc light out, door gaskets failing. installed new LED to verifiy no further parts needed for fc light, light working, both rc door gaskets failing, ordering door gasket.; ordrng 1 W10830046 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/01/2022
"cx complaint unit not draining, leaking from softener dispenser, checked unit found f9e1 long drain code, 120 vac from control pk-w wires, drain pump open from control, extracted water, drain pump good at 20 ohms, open wire in harness again, also found oil leaking from drive assembly again, rotor bolt siezed to gearcase, entire drive assembly will have to be replaced again, also water still over flowiing from softener dispnser, cabinet starting to rust from leak, lid latch stuck in closed position, called techline spoke with tj sr7734013652, all repairs previously done, cx dissatisfied with unit does not want repaired again, referred cx to customer service per techline, advised cx to contact office if unit exchanged.; ordrng 1 W11449841 (garcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11027980 (screw) and 1 W11568984 (harness) and 1 W11394572 (latch) and 1 W11457841 (strike)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/01/2022
"f9e2 error, - found end of drain hose up against drain tube housing in the cust wall, causing back pressure and reducing drain speed. reinstalled in drain hole, verified unit draining properly, ran cycle for 15 mins. working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/01/2022
"cx complaint the unit is not draining. checked the unit and found that the drain pump had failed. replaced the pump and also noitced the drain hose incorreclty ran. therefore, i re-ran the drain hose so that it can drain when in use. unit is running as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/01/2022
"installed upper rack adjuster kit, and upper and lower spray arms."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Falls Church, VA 22043
David J.
Job Details: 07/01/2022
Cx complaint heater service pointer. Replaced heating element and tested unit. Everything is working with no leaks and heating properly. Unit is working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/01/2022
"cx complaint unit not dispensing ice, upon arrival tried dispensing ice, no luck, removed ice bin and spun by hand, verified fan is working, reinstalled ice bin, tested, ice is dispensing. advised cx freezer cannot be stuffed with product due to airflow design."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Sterling, VA 20164
Richard B.
Job Details: 07/01/2022
"CX complant , Washer moves a lot and jumps around. Inspected unit and found shippinng bolt still in bacjk securing tub assembly , Removed and ran a drain and spin cycle and machine working as designed. Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details: 07/01/2022
"replaced icemaker and fill tube heater, tested, no signs of any leaks, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kingsville, MD 21087
Neil H.
Job Details: 07/01/2022
"CX COMPLAINT ICE MAKER NOT WORKING FOUND HARNESS AT THE FC DOOR HAS WEAR AND NOT SENDING POWER TO THE I/M NEW FC DOOR NEEDED AND THE WATER FLOW SLOWS DOWN WITH FILTER IN CX HAS 2 NEW FILTERS AND THE WATER FLOWS GOOD WITH FILTERS OUT BUT SLOW IN NEW FILTER HOUSING NEEDED TOTAL-1,305.05 CX DECLINED AND PAID THE 120.; ordrng 1 LW11026425 (dor-fip) and 1 W11162042 (housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Elkton, MD 21921
Alexander W.
Job Details: 07/01/2022
"Cx stated mullion strip not closing. Tested inspected and verified cx complaint. Installed new million per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
JENNAIR RANGE
Model JDRP430HL01
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/01/2022
"replaced hinges, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5800B0
Near Virginia Beach, VA 23453
Justin W.
Job Details: 07/01/2022
cx complaint not drying. checked unit to find blower wheel not properly seated. cleaned lint off wheel and reseated tested unit working as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Richmond, VA 23230
Joseph D.
Job Details: 07/01/2022
"unit with faulty inlet valve, must replace inlet valve to allow unt to fill.; ordrng 1 W11175771 (valve-inlt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXVQ01
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/01/2022
cx complaint water dispenser line split. checked unit to confirm line issue. cx already had replacement part. replaced part cx supplied and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22312
Christian C.
Job Details: 07/01/2022
Installed heating element per special project. Inspected unit found FAE1 dispenser electrical problem. No leaks. Cx called whirlpool to get dispenser covered. SR#7734018053 SWPQ72F643AC-1 Ordering dispenser.; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Laurel, MD 20707
Alexander D.
Job Details: 07/01/2022
"cx complaint unit not starting, console seperating again and buttons not responding. inspected unit and verified complaint. unit serial# is in range of service pointer for heater replacement, cx said heater was already replaced by another company. ordering console, ui. also ordering vent and top of door seal in case thats why steam is getting in console. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460962 (ui housing) and 1 W11416460 (vent asm) and 1 W11460908 (console) and 1 W11412696 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Herndon, VA 20171
Jason A.
Job Details: 07/01/2022
CX complaint FRIGE ice up & warm temps. Located parisitic voltage draw from pantry LED / Thermistor. Unit will not go into RC defrost test 90. Called techline updated same SR#7733644966. Left 4pin connector unplugged. Unplugged test 90advances & HTR works. CX paid in full. JJ to return. PM appointment > JJ; ordrng 1 W10779301 (harness thermistor LED pantry)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDW02FRSS0
Near Moseley, VA 23120
John P.
Job Details: 07/01/2022
"CX complaint unit not washing dishes checked unit found low water coming to unit and heater is touching tub, ordering valve and heater.; ordrng 1 WPW10158389 (Valve) and 1 WPW10082892 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hancock, MD 21750
Danny R.
Job Details: 07/01/2022
bin looks liokea it jamed and the teecth of coupling broke off will need coupling and bin; ordrng 1 W11244434 (bin) and 1 WP2220458 (coupler) and 1 WPW10293212 (mounting plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Richmond, VA 23238
Joseph D.
Job Details: 07/01/2022
tightened loose handles and did diagnosis. unit now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/01/2022
food freezing in fridge section opened door can see the cold air flowing from damper been repaced twice already test 3 no indicator of damper status opened door held down door switch no change or sounds of damper moving reordering damper and control reading 3f2 f beside cripser on thermocoupler; ordrng 1 WPW10196393 (damper) and 1 W11399844 (control) and 1 W10316760 (thermistor)
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/01/2022
"cx complaint unit is displaying f3e1, door is locked. inspected unit, entered into diag and found f3e1, f8e3, f9e1, f0e1. cleared codes and ran unit through auto test. unit finished but did not unlock door. i found the pressure switch and control is needed to repair unit. qouted cx for full repair and cx declined. charged cx only for service call. $120"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/01/2022
came out to replace the ice maker. disassembled the unit as needed. replaced the ice maker. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Sterling, VA 20165
Richard B.
Job Details: 07/01/2022
"CX comlant , No ice made , Inspected unit and found ice maker installed correctly , and rotating , Found valve harness wire not plugged in , Plugged in valve and advised cx to discard first few batches of ice. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/01/2022
found vibration from loose fan blade and also the condesor vibrating adjusted the evap fan and explained to cx the condesor noise is normal for this unit chercksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the fresh food evaporator and coypler/drier. Filled with 6.0 oz tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Mount Airy, MD 21771
Ricky E.
Job Details: 07/01/2022
customer stted that the unit has leds out. verified issue and fnd unit has upper leds out and the fzr led needs to be replaced... need parts..; ordrng 2 w11462342 (ff led)s and 1 W10695459 (module)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/01/2022
"cx complaint of thumping sounds and unit off balance. checked unit and no codes stored at this time. ran test and heard drain line smacking back of unit. zip tied drain line away from rear of unit. Also suspension is weak, bounches when tested and can push to the floor with minimal effort. Belt is loose and noise from splutch. ordering splutch and belt will return with suspension.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWS24RSBS00
Near Mount Airy, MD 21771
Ricky E.
Job Details: 07/01/2022
"verified that the unit wasnt cooli8ng, and fnd units compressor is seized and generating heat.. the compressor and other sealed system parts are no longer avalable.. customer to replace the unit..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/01/2022
Cx complaint that the unit's IM is not working. I inspected the unit and confirmed the complaint. The IM is stuck in the harvest cycle and it not harvesting when I press the test button. I cycled power to the IM and nothing happened. The water dispensing is working fine. The unit will need a new IM. I collected the service call fee and left the cx with a quote.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBB3
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/01/2022
cx complaint unit is coming on by itself and is making a beeping sound. inspected unit and cut power due to not being able to get into diag. was able to get in and found F2E1. unit console has a stuck button and is turning itself on. called safety (SR7733989136). qouted cx for the repair and c x declined. cx to get new unit
We serviced a
MAYTAG WASHER
Model WTW6120HW0
Near Milford Mill, MD 21244
Marc M.
Job Details: 07/01/2022
cx complaint unit showing f9e1 error. plugged unit in upon arrival and entered diag. found the unit to have saved the described f9e1 as well as an f7e6 error. unit does not have standing water in it and cx stated that had never occured and the code was only prompted once. cleared fault codes and ran auto test. unit filled thru all 3 valves and then proceeded to drain with no issues. found drain hose is about 8 inches into the standpipe which is ideal. unit agitated during wash and motor did not indicate any unusual action. spin cycle revved at multiple speeds as intended in diag test. performed calibration and provided cx instruct and unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW0
Near Goldsboro, PA 17319
Sal R.
Job Details: 07/01/2022
"Per the previouse tech, I was abel to access and replace the water inlet valve. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Pikesville, MD 21208
Keith H.
Job Details: 07/01/2022
replaced dispenser tested it unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS02
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/01/2022
"i was able to access unit and replace the door chute, motor, pad. when installed the auger motor I found the part number that i was given on tribles was wrong for this unit. took part number off old part and found i need to order (W10271509). scheduled cx for 7/7/22; ordrng 1 W10271509 (motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Frederick, MD 21701
Bernard M.
Job Details: 07/01/2022
"Cx complaint unit leaks from the door. Entered diag and found error code FAE2, vent motor fault. Ran test cycle and found the leaks from the left side of the inner door. Inspected unit and found when closing the door, the upper left corner of gasket pushes in and partially unseals causing water to drip down through hinge assembly. Ordering parts, once all are in contact cx to reschedule; ordrng 1 W11545290 (deflector) and 1 W11545539 (vent gasket) and 1 W11414073 (vent assembly) and 1 W11483553 (tub gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Bernard M.
Job Details: 07/01/2022
"Cx complaint the RC door makes noise and the dispenser leaks. Inspected door and found heard craeking noise when opening and closing. The cams seemed to hairline crack on them causing the noise. Noise gets louder after every opening. Inspected dispemser and found ice getting jammed in door causing separator to open and melt ice that's stuck. Contacted TL and they suggested replacing separator due to it closing too quickly and not allowing all the ice to dispense through. Ordering parts,once parts are in contact cx to reschedule; ordrng 1 W11397972 (cam door) and 1 W11398787 (lower cam door) and 1 W11423786 (separator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Chester, VA 23831
John P.
Job Details: 07/01/2022
Installed gearcase and motor parts tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21046
Alexander D.
Job Details: 07/01/2022
"cx complaint unit not cooling properly, fz not freezing. inspected unit and verified complaint. 35 in fz, 47 in rc. noticed alot of condensation on mullion and mullion is cold. lights are on but nothing running upon arrival. ran thru service tests. everything passes except i heard overload trip once. all other times i run compressor it didnt trip. plugged unit into watt meter and unt pulled 170watts when compressor first kicked on, then slowly dropped to 80watts as compressor ran. out of no where compressor and fan stopped running and unit was pulling 120watts without compressor running. called AH to report findings. ordering compressor, drier and control. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506619 (coupler) and 1 WPW10143759 (drier) and 1 W11504433 (6/4 Nr Ms 00) and 1 W11504447 (5/1.8 Nr Ms 00) and 1 W11566851 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit found heating element does not need to be changed on this unit has the stainless update. No further action needed.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is not heating well. got to unit and sensor was reading 60 degrees at rrom temp and it was 80 in house. changed sensor and read 77 after putting it in. unit should now be good to go. heated unit to 200 and units sensor was reading 197 and my probe was at 198. unit should now be working as desinged. if cx still having issues control would be needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Aldie, VA 20105
Daniel J.
Job Details: 07/01/2022
complaint dispenser not staying closed upper rack wheels nolonger attached and pulling on tub seal all parts available; ordrng 1 W11177741 (tub seal) and 1 W10861000 (dispenser) and 1 W10712395 (rack adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Smithfield, VA 23430
Zachery R.
Job Details: 07/01/2022
"cx complaint no ice and slow water flow, checked unit, come to find icemaker lost home position, tried harvesting icemaker, icemaker unresponsive, replaced icemaker, tested, with filter out of unit, icemaker working as designed. tested with filter unit has poor water flow, advised cx i will be ordering filter housing and to buy new filter so we can determine if it is a defective batch of filters or defective filter housing. cx agreed to purchase new filter for return visit.; ordrng 1 W11162042 (housing)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Baltimore, MD 21239
Neil H.
Job Details: 07/01/2022
F0E5-OFF BALANCE 7734013222CX COMPLAINT OFF BALANCE AND I FOUND THE BEDDING PRESETS MED. SPIN MAX EXTRACT NEEDED TO SPIN OUT PROPERLY CLEARED CODE AND RECALB. UNIT CHECKED GOOD.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS10
Near Leesburg, VA 20176
Daniel J.
Job Details: 07/01/2022
per notes replaced control tested light not responding as it should
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bristow, VA 20136
Tanner B.
Job Details: 07/01/2022
"Cc unit not working.. found f7e9 error , f2e1 and f6e2.. units ui getting dcv.. but not responding.. also found gearcase dripping gear oil.. cx doesnt want to repair unit . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Moseley, VA 23120
John P.
Job Details: 07/01/2022
Installed door and handle tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chester, VA 23831
John P.
Job Details: 07/01/2022
CX complaint unit not making my choice check unit found temps elevated and fresh food and freezer. Ordering control and thermistor; ordrng 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/01/2022
"uninstalled unit, found diverter motor assembly seperated from sump, replaced sump and motor, coreected drainlin as best i could, reinstalled, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Nokesville, VA 20181
Tanner B.
Job Details: 07/01/2022
Installed new control and recalibrated unit .. ran diag . unit is working as designed . Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/01/2022
"installed parts and unit tests good, job complete"
We serviced a
JENNAIR WINE CELLAR
Model JUW248LWRS21
Near Saint Inigoes, MD 20684
Shawn D.
Job Details: 07/01/2022
cx complaint unit is no longer cooling so unplugged it. inspected unit then plugged it in compressor came on then turned off. cycled power took amp draw would get up to 2.5 amps and compressor would turn off no click nothing. replaced starter and now compressor is running steady so took amp draw and is .3 amps and no heat on condeser line. infomred cx we have a freon leak and is time to get a ne one. collected 120 for service fee.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/01/2022
Customer complaint blanket is stuck in the agitator. I remoeved the blanket and the agitator and the agitator is warping and the unit needs a new one. Installed new agitator. Unit is back to normalm operations. cjeck 411
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Leonardtown, MD 20650
Shawn D.
Job Details: 07/01/2022
cx complanit buttons dont work and digit is of the time. inspected unit and confimred both issue only 1 button not respondng on ui and digit is out on the screen. ordering controls and ui for return; ordrng 1 W11197501 (ui stainless) and 1 W10891907 (control) and 1 W10891908 (control incase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/01/2022
"cx complaint the unit is not cooling correctly in tyhe freezer. and is freezing the resevoir. checked the unit and found that the resevoir is frozen and had already been thawed out once before. made sure i had no air gaps creating moistur or excessive cooling. found none. therefore, im ordering a new resevoir. also noticed the ice sperator door not seating all the way. this allowing warm air to travel into the freezer and melt the ice out of the bin. parts on order. resevoir on fbo.; ordrng 1 W11613294 (resevoir) and 1 permigum (permi gum) and 1 W11098702 (seperator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 07/01/2022
"Installed gearcase,motor,splutch capacitor,actuator and belt. calibrated and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Crownsville, MD 21032
Eric W.
Job Details: 07/01/2022
cx complant of unit not washing inspected unit founn it will fill with water buty no pump unit will need new control and sump; ordrng 1 W11025157 (sump) and 1 W11087226 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Arlington, VA 22205
David J.
Job Details: 07/01/2022
Cx complaint a lot of things. Inspected unit and found that parts we ordered are incorrect and wont fix any issues stated by Cx. 5 leds in RC are out as well as 1 in fc. Also found pantry ui Is completely out. Door dispenser get stuck and water continues to run out. The biggest complaint is the fan in fc makes loud noise. Heard noise off video and the fan seams to hit Ice. Ordering all parts for return visit. A lot of work so I would make this a two count job.; ordrng 1 W11205082 (Led module w/ harness) and 2 W11462342 (Led module)s and 1 Wpw10769076 (Pantry ui) and 1 W11109510 (Dispenser pad) and 1 W11109505 (Spring for pad) and 1 Wp12729128 (Defrost heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Bowie, MD 20715
Eric W.
Job Details: 07/01/2022
cx complant of unit freezer is working perfect but the temps in fride is not good inspected unit found the unit will need new evap fan harness control damper and harness for thermistors in fridge; ordrng 1 WPW10594330 (damper) and 1 W11524469 (control) and 1 W11524653 (evap harness) and 1 WPW10422363
We serviced a
WHIRLPOOL COOKTOP
Model JED3430WB00
Near Sterling, VA 20165
Richard B.
Job Details: 07/01/2022
"CX complant. Elements buzzing. Prior diag found unit needs a cooktop after cooktop broke when disassembling. Found when replacing cooktop unit also bneeds both left elements as insulators have fallin apart . Ordering both elements , One not in stock Further work needed, Cooktop and harness at residence so dosent get broken in transit. RB; ordrng 1 WP8273993 (LR element) and 1 WPW10178022 (LF element)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/01/2022
"replaced gearcase and slider, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Arlington, VA 22207
David J.
Job Details: 07/01/2022
Cx complaint leds out top of RC and one out in freezer. As well as pantry ui out. Replaced pantry ui as stated by previous tech. Went to install led but wrong parts were ordered. Re ordered correct parts and will return once parts arrive. ; ordrng 1 W11203918 (Led module w/harness)
We serviced a
WHIRLPOOL HOOD
Model JXD7036YS0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/01/2022
unit is oow. unit will need two tech to properly diagnose. the cx is aware of the 210 charge upon arrival for the second tech.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Moyock, NC 27958
Austin D.
Job Details: 07/01/2022
came out to complete the SS repair on the unit. disassemlbed the unit as needed. replaced all needed parts. put the unit into a vac. it held -30 for over 15 minutes. added R600 to the system. pressure holding between 0 and -5. unit is running as designed. advised ccx to monitor the unit and wait 24 hours before filling with product.
We serviced a
WHIRLPOOL DISHWASHER
Model DU018DWLB1
Near Lanham, MD 20706
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is leaking. inspected unit and found door cracked causing water to seep out. door no longer available. cx paid service call. job completed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pikesville, MD 21208
Keith H.
Job Details: 07/01/2022
cx complaint is unit wasnt functioning inpsected unit veriifed 120v to unit . put into diagnsotics found overload fault f0e3. ran test it worked well informed cx to watch how they load unit for better results
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Norfolk, VA 23518
Carl A.
Job Details: 07/01/2022
replaced part tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22207
David J.
Job Details: 07/01/2022
Cx complaint heating element service pointer. Replaced heating element and tested unit. No leaks and heat is working. Unit is now working as intended.
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near Accokeek, MD 20607
Robert A.
Job Details: 07/01/2022
cx complaint that the unit has intermitent responses. I inspected the unit and confirmed the complaint. I found an error code multiple times: f6e0. I checked other functions and components and they work fine. The unit will need new control boards and UI console. I'm ordering the part for the return visit.; ordrng 1 W11261165 (control board) and 1 W11261164 (control board w/o power) and 1 W11428578 (UI control panel)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/01/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Wilson, NC 27893
Ronnie B.
Job Details: 07/01/2022
upon arrival cx canceled at the door.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Richmond, VA 23233
Jerod R.
Job Details: 07/01/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/01/2022
installed and tested new panel w/ u.i. job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near California, MD 20619
Shawn D.
Job Details: 07/01/2022
"installed drive hub, splutch,belt and shield and tested unit sounds good then calibrated. cx then said she has one more issue and forgot to tell last tech wter is always in the disepenser wont drain out. unit also needs valve assem and drawer for return; ordrng 1 W11127357 (valva assem) and 1 W11127356 (drawer)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Bailey, NC 27807
Ronnie B.
Job Details: 07/01/2022
"cx complaint of unit not turning on. checked unit and unit is doa. verified outlet good 120 vac to control. no dc voltage from control to ui. Ohmed components and found lid lock solenoid reading.5 ohms and is not good. Drain pump reading 1.2 ohms and not gooc. combination of lid lock and drain pump damaged control. quoted cx 222.14 W11419171 for control, 167.54 drain pump W11396717, 123.12 lid lock W11394572, 35.90 tax. cx is going to call for a part concesion as she already has labor. M12CVT1ML3 04/08/2022; saved tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VTB2
Near McLean, VA 22102
Jason A.
Job Details: 07/01/2022
CX complaint FRIGE FC door wont open after last service. Melt ice on all 3 slide rails. Test door & bins operates. Applied food grade superlube 90 > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Baltimore, MD 21228
Marc M.
Job Details: 07/01/2022
cx complaint unit leaking during cycle. cx states that the leak becomes noticebale once the sump is running. removed unit from under counter area and inspected unit from all angles and found that the unit is leaking from a half inch crack in the back left section of the tub. unit will need full tub assembly replaced. tub will ship to cx and cx will call for scheduling once partrs arrive.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Falls Church, VA 22042
Jason A.
Job Details: 07/01/2022
CX complaint FRIGE compressor noisey. Replace compressor install coupler & dryer. Check for leaks & ran vac. Filled with 1.94 OZ R600. Unit is cooling. Good pressures. Secured water line. Couple of small drips droplets > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Ellicott City, MD 21043
Marc M.
Job Details: 07/01/2022
"upon arrival evacuated system and foudn system to have about a full charge, so no substantial leak suspected. removed and replaced both the compressor and uv dye dryer and pulled unit into a 30 inch vacuum. unit held vacuum with no leaks and accepted a 4.2 oz charge of 134a. allowed pressures to settle and unit generated a comprehensive frost pattern on evap. unit now checks good.; used 5 w11506635 (coupler) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falls Church, VA 22042
Jason A.
Job Details: 07/01/2022
CX complaint WASHER water leaks from valves / not operating. Replaced control & valve assym. Test cold & hot water connections. Calibrate & test wash. Start NORMAL wash. Unit is advancing. NO LEAKS > JJ