We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, VA 22152
Demonte S.
Job Details: 08/17/2023
Inspected the unit. Found that the cx is saying that the unit is giving an error and only a little bit of water is coming out of the Dispenser before error pops up on display. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. I then ran components activation. Found that the cold water Valve is only allowing a little bit of water into the Drum .Cleared error code from the unit. Installed new Inlet Valve Dispenser Assembly. Tested the unit in Service Diagnostics Test. No leaks. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Springfield, VA 22153
Demonte S.
Job Details: 08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a high pitch squealing noise when water dispenser is pushed. Checked the water pressure at the Dispenser. Water pressure seems low. Checked the Water shut off. Cx has a saddle valve. Saddle valve is showing signs of leaking. I advised the cx they will need a plumber to change this Valve. Please see Sd Pictures if any questions. If the cx calls back order the Main Water Inlet Valve = W11548535 & Water Filter Head = W11346622.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Conway, SC 29527
Jason T.
Job Details: 08/17/2023
"Cx complaint, unit power cycles off during operation, control relay fault casuing the issue. Reapir estimate total : $336.15 cx declined the repair, advised cx estimate is valid for 30 days, cx agreed.; ordrng 1 WPW10503278 (refer elect cont brd)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chambersburg, PA 17202
Drew B.
Job Details: 08/17/2023
when arrived i found the icemaker been working no issues nd had full bin of ice and also then found the unit to have 0 degrees in the fc section with his temp reading and miine.. i called wp tl and spoke to liam and gave info over to them and they advised to NOT do the sealed system. and monitor the unit temps moving forward.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 08/17/2023
Customer complaint is light in the FF section is out. Need to order FF section LED.; ordrng 1 W10695459 (LED module)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Virginia Beach, VA 23451
Lucas R.
Job Details: 08/17/2023
"cx complaint unit not completing cycle, checked unit found f5e2 latch code, intermittent function of latch, replaced latch, tested, unit working as designed.; ordrng 1 W11565030 (latch lr/vs), used 1 W11316250 (subs) (latch lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sterling, VA 20164
Simon
Job Details: 08/16/2023
CX complaints icemaker part broke off.inspected unit and replaced ice bin latch .icemaker bin seal properly.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP4
Near Ashburn, VA 20147
Simon
Job Details: 08/16/2023
"CX complaints refrigrator not cooling.inspected unit evap fan blows hot air .evap not coverd by frost pattern ,no leak in the unit. suggested to turn off the unit Need seal system ordered compressor +kit and couples. SZ; ordrng 1 W10507884 (compressor and kit) and 1 978026 (service valve) and 1 978027 (valve access 3/8) and 1 978025 (valve access 1/4) and 1 978028 (access valve 1/2)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EWH3
Near Silver Spring, MD 20904
Israel R.
Job Details: 08/16/2023
Installed new heater and manifold. Unit is back to normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Andrew S.
Job Details: 08/16/2023
Cx complaint is that the unit drips water from the dispenser and ice drops from the chute when not using. Upon arrival I found that the unit dripp several drips from the dispenser after filling a glass. Cx stated that the water pressure is not the greatest. I also found that the cx had cleared ice from the rear of the icemaker and the unit has been making ice since. I installed the check valve in the unit. I also spoke to MR and will be ordering a water pressure tester to return and check the incoming pressure. Please contact cx when the kit is ready.; ordrng 1 PressureTester (Water pressure tester)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, PA 17057
Cody H.
Job Details: 08/16/2023
"CX complains they were using the unit on sunday and unit smelled like something burning. Service visit is covered by whirlpool. Found unit unplugged on arrival. Unit has no unusual smells to it. Ran unit through diagnostic test cycle, unit went through test cycle with no issues. Removed splutch, actuator and belt, checked gearcase, gearcase is begining to leak oil. Unit splutch, actuator, and belt seem to have experienced excessive wear causing noise and friction. Reported findings with safety and quoted cx for repair. CX declined repair due to having to pay. No further work needed. CX EMAIL ADDED, CX NAME CHANGED"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hershey, PA 17033
Cody H.
Job Details: 08/16/2023
"CX complains unit is not heating. Found unit to be recieving 240v AC to terminal. Unit is only recieving 124v AC to heater. Unit timer does not seem to be moving at all. Element shows 9.6 ohms, fuses read 0.0 ohms. Called techline and spoke to Rob who said unit power is suffering neutral leg drop under load. CX will need to have electrician figure out wiring issue. No further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 08/16/2023
Cx complaint is that the unit is not cleaning dishes. Upon arrival I found an F7E1 and F4E3. I then entered the diag cycle and found that the unit filled and drained but did not spray. I found that the sump is getting the proper voltage. Pump is reading OL. I am ordering the sump assembly. Please contact the cx when the part arrives to schedule the return visit.; ordrng 1 W11613570 (Sump Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Harrisburg, PA 17111
Cody H.
Job Details: 08/16/2023
"CX complains unit went off balance and shut down and unit has not unlocked since. Unable to retrieve MS until unit is unlocked to verify. Found unit lock light to be flashing, put unit into diagnostic testing and unit will drain but not agitate or spin. unit lid lock also did not release. Was able to remove top panel and get lid lock to release but lid lock has failed and will need replaced. Unit will not agitate or spin until lid lock is replaced. Ordering lid lock to be used on return, to which once lid lock is repaired unit should spin and adgitate so the off balance can be diagnosed. Pre i.ding splutch, actuator for return as well. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 W11307244 (lid lock) and 1 W10837741 (lid strike)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Bremo Bluff, VA 23022
Eric F.
Job Details: 08/16/2023
"Confirmed cx complaint unit burnt smell. Found harness burnt out at terminal block, power cord damaged as well. Quoted cx for labor and parts to repair harness, cx is going to ask whirlpool for concession, Cx to obtain power cord before install.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Severna Park, MD 21146
Dustin F.
Job Details: 08/16/2023
"CX complaint: unit leaking from underneathInspected unit, confirmed CX complaint. pulled belt and spun splutch. tub wouldnt move. removed splutch and found gearcase oil leaking out of gearcase. unit needs belt, drive clutch, gearcase, and agitator. 2 count Gearcase; ordrng 1 W11611297 (belt) and 1 W10721967 (drive clutch kit) and 1 W11454734 (gearcase) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 08/16/2023
"Cx complaint is that the RC section is not cooling. Upon arrival I foudn that the RC section was at 53 degrees and has frost built up on the RC evap cover. I also checked the FC temps and found it to be -1 degrees. I entered diag and found that the RC temp is reading 41, RC evap 73 and fc -2. I called TL and documented my findings. I quoted the cx for the cost of the repair. Cx paid the service call and is contacting WP about getting some sort of authorization.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 08/16/2023
"Cx complains about a water leak, inspected unit.. the leaks comes from the freezer section, drain problem, so i use the steam gum to defrost the drain, unit tested and water drains ok"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Washington, DC 20007
Sherwood
Job Details: 08/16/2023
cx complaint not heating. arrived checked for error codes none were found. checked back vent and i was able to remove some debris but unit is heating well. advised cx to monitor after todays visit.
We serviced a
WHIRLPOOL UNKNOWN
Model GLT3057RB01
Near New Providence, PA 17560
Justin L.
Job Details: 08/16/2023
"Was able to access unit and verify complaint. Removed cooktop to find thermal event at switch harness which caused the right rear valve to seize. While trying to remove the screws were all striping from the orifcace holders and burner tube. Will need valves, valve screws, oriface holders, and burner screws. Ordering all parts needed for repair and once in office will need to set return; ordrng 1 8286069 (manifold) and 4 WP3186217 (valve screw)s and 2 WP4456817 (valve)s and 1 WP8286560 (rapid valve) and 4 WP3188425 (switch seal)s and 8 WP3368921 (burner screws)s and 1 WPW10128448 (rr orifice holder) and 1 WPW10128450 (lr orifice holder) and 2 WPW10128451 (lf rf orifice)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longs, SC 29568
Jason T.
Job Details: 08/16/2023
"Cx complaint, cycles not operating, lid does not close, found strike seperated from the lid-bezel frame. Installed strike from van stock, ran factory diagnostics to verify unit functions...working as designed.; ordrng 1 W11457841 (STRIKE JT VS), used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC604fSS00
Near Crownsville, MD 21032
Alexander D.
Job Details: 08/16/2023
"upon arrival cx mentioned unit is still having issue where unit stops dispensing water while using dispenser, cx has to open and close door to get it to go again. replaced icemaker, tested unit, icemaker harvests and fills good now. filled up a big pitcher with water from dispenser 5 times and it didnt have issue. advised cx im unable recreate dispenser issue at this time and to try and get issue on video if it happens again, advised service call if covered for 30days. unit is working properly at this time."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 08/16/2023
"Arrived on site, only right door hinge shipped, ordering left door hinge for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11643896 (Left Door Hinge / re-order)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Sherwood
Job Details: 08/16/2023
cx complaint washer making noise. arrived today and i did confirm. i ran test for both cold valves and no sound. but when i ran test 003 thats when noise was present which is the hot valve. stacked unit will need another tech to help remove dryer.; ordrng 1 W11316255 (hot valve)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/16/2023
Customers complaint is strange noise when starting or stopping the unit. Found the blower wheel is stripped. NTO wheel and motor.; ordrng 1 W11549461 (motor) and 1 697772 (wheel)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Washington, DC 20016
Sherwood
Job Details: 08/16/2023
cx complaint unit was not put back together correctly from last repair i was the last tech out. i only installed the ui tested unit and took pic. i never removed the filter or even move lower rack. ordering parts; ordrng 1 W10822166 (rail) and 1 WPW10473807 (support)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/16/2023
"Cx complaint, no ice production, ran factory diagnostics, verified all temperatures, removed the freezer evap cover and verified full frost pattern, tested all fan motors. Found tmps set too low for the fridge, 34 degrees, -6 freezer...average freezer temperature -20 degrees, average fridge temperature 33 degrees...set fridge temp to 38 degrees, freezer at -6 degrees. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11557001 (ICEMAKER JT VS), used 1 W11557001 (ICEMAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Washington, DC 20008
Sherwood
Job Details: 08/16/2023
cx complaint not dispensing water or ice. arrived today unit is dispening both water and ice. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/16/2023
Customers complaint is no ice. Found icemaker fan motor has very low air flow. Good temps in both sections. error code for icemaker is timed out. There is water in the maker but its not frozen. the fan motor has been replaced on this unit before but the customer said after it was replace the unit made ice fine. Couldent find another reason for no ice.; ordrng 1 W10846539 (icemaker fan motor) and 1 WPW10503833 (pantry UI)
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 08/16/2023
"Cs unit is not working properly, confirmed complaint, f2e1 UI stuck button, f5e2 door latch stuck closed. Also the unit when it completes cycle the clean light doesnt show up, Diagnotics shows the light does work but control is having issue. Also the door just drops down with out resistance, the string for the hinges failed. Returning with UI, ordering latch, main control and hinges hardware.; ordrng 2 WP8270020 (door spring)s and 1 8194001 (string and pulley) and 1 WPW10653840 (door latch) and 1 W11341633 (control)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/16/2023
"Customers complaint is not running. Found belt fell off the pulley. Reinstalled, All check ok."
We serviced a
JENNAIR REFRIGERATOR
Model jffcc72efs00
Near Washington, DC 20008
Sherwood
Job Details: 08/16/2023
cx complaint waterb filter. arrived and cx had part they last tech advised they to order which is IM evap cover and filter head. i installed IM upon installing evap cover notice evap was complete frozen over. advised cx they will need to let this unit defrost for 24 to 48hr due to evap having so much ice. cx will call in tom reschdule. cx will owe 180 for labor.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/16/2023
Customer compliant is unit not washing. Found unit had a bad cam. Installed new part from truck stock. All check ok.; used 1 W10721967 (cam VS/PF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Fort Washington, MD 20744
Shawn D.
Job Details: 08/16/2023
"cx complaint unit is noisey and water dispenser very slow it did work good when fridge was installed. inspected unit and conifmred noise rattling like noise and when i open the doors it stops so a fan is causing the noise and found freezer fan causing noise. took freezer apart and adjusted fan and shroud and no more noise. i then tested dispenser and we pretty much have no flow, installed filter bypass and flow is great. unit is 1 month old no way filter is bad. filter head has to be the issue. ordering filter head part is instock so rescheudled for 8/25/23; ordrng 1 W11346622 (filterhead)"
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/16/2023
Installed nw part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22030
Richard B.
Job Details: 08/16/2023
"CX complant. Ice in freezer. Inspected unit and found door dragging bottom of freezer door on liner when door closes and left side of gasket not grabbing door frame. Installed second nylon washer on freezer hinge and heated door gasket with heat gun to soften so gasket grabs frame. Advised CX to leave door closed for two hours so gasket can set. CX stated delivery compant reversed doors. Job compketed, RB; ordrng 1 487576 (washer van stock), used 1 487576 (washer Van stock) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/16/2023
Installed new pulley. All check ok.
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Chantilly, VA 20151
Richard B.
Job Details: 08/16/2023
"CX complant. Oven has error code . Inspected unit and found f2e1 error code , Cycled breaker for three minuets and error code did not return . Did a 350 preheat and oven reached temp taking 14 minuets. . Checked all buttons on console and none are sticking now, If CX calls back in for same issue, Pre ID console assembly . W11086141. In stock, RB; ordrng 1 W11086141 (console)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/16/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Carlisle, PA 17015
Fred G.
Job Details: 08/16/2023
i was able to access unit and replace the dispensing housing as per previous tech. I tested unit and found unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Conway, SC 29526
Jason T.
Job Details: 08/16/2023
"Cx complaint, noisy during the wash cycle, ran factor diagnostics , no error codes, tested all circuits and verified wash motor / diverter operation. Found cx is not loading the unit to full rack capacity, the water is cycling to the tub frame causing the loud noises during the wash cycles, advised on proper loading per cycle. Ran factory calibration to test and verify unit operation....working as designed."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Crofton, MD 21114
Alexander D.
Job Details: 08/16/2023
cx complaint unable to start unit/set temp to 450. inspected unit and verified complaint. found unit on celsius. so when she tries to set it to 450 its higher than max set temp. showed cx how to change units back to F. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Conway, SC 29526
Jason T.
Job Details: 08/16/2023
"Cx complaint, water leaks from the bottom left corner during the cycles, found the console assembly seperated on the left side from the inner door casuing the leak. Ordering console to complete the repair, advised cx part will direct ship to the house, inspect for any damages and contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11095590 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Silver Spring, MD 20904
Israel R.
Job Details: 08/16/2023
"Customer complaint unit is Ui is dimming and is loosing power. I tested the unit and found the unit panel is dimming and the FC fan is pulsating. Also the ice box fan is pulsating. The unit is getting good power and is sending 13 vdc to the fan. Bud when runinng just the fan the unit dimms when fan get ot high speed. The UI keeps reseting and turning off the ice maker and filter reset. Ordeing control, UI and Ice boc fan and Fc fan. Call customer when part is available. Special order part.; ordrng 1 W11661931 (Motor evap) and 1 W11529245 (Ice Fan) and 1 W11548534 (Control) and 1 W11642015 (Panel UI)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Conway, SC 29526
Jason T.
Job Details: 08/16/2023
"Cx complaint, no-cool...found the evaporator covered in solid ice casuing no air flow. Removed the ice with a steamer, tested all circuits, heater tested at 140 ohms, thermistor resistance check in ice tested ok. Ran factory diagnostics, no vac from the control to the heater circuit during defrost cycle test, control relay failure. Advised cx control on order, direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11546609 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 08/16/2023
"Cx complains that the unit makes noises, inspected unit, i ran test mode, no error codes, test mode cks and works ok, slider and gearcase cks and sound normal.. suspension and drain pump cks ok.. washer works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Myrtle Beach, SC
Paul F.
Job Details: 08/16/2023
Customer complaint is unit not washing. Found unit has a broken water valve. Need to order part.; ordrng 1 W11175771 (water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lewes, DE 19958
Frederick R.
Job Details: 08/16/2023
pulled Heater and found element shot with black marks all over it. Replaced heater and fan motor per prior diagnosis. After repair turned the unit on and it was no longer tripping breaker. Evap fan is operating and uititself is now working properly. Informed CX 24-36 for it to get to temps. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Conway, SC 29527
Jason T.
Job Details: 08/16/2023
"Cx complaint, not washing-drying the dishes properly, error codes 6-1 water inlet 6-4 float switch 9-1 diverter fault 10-3 fan motor fault. Tested all circuits, found diverter motor failure, verified vac to the sump, no vac from the control to the fan motor during test. Ordering parts to complete the repair, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11120155 (control-elect) and 1 W11178672 (pump&motor (re-order))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/16/2023
Unit with excessively loud damper and grinding noise when activated and not ceiling properly must reorder and replace damper.; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 08/16/2023
Installed new damper. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bremo Bluff, VA 23022
Eric F.
Job Details: 08/16/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Columbia, MD 21044
Robert L.
Job Details: 08/16/2023
"cx complaints squeeking noise and moves in spin, found cam came loose rubbing cover belt squeeignwhen changing direction, replaced cam and belt from pre-id, cleaned and reinstalled cover, recalibrated and tested all ops ok..... floring is very slippery, machine moves easy, suggested pads on feet to prevent slipping, if cx calls back for squeal will need transmission replaced"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Rockville, MD 20853
Roberto I.
Job Details: 08/16/2023
"Cx complaint light bulb broke, part is stuck in the socket.Removed broken part from socket and installed new bulb provided by the cx. Unit tested ok. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Olney, MD 20832
Roberto I.
Job Details: 08/16/2023
"Cx complaint Rc too warm, icemaker not workingFound Fc at 3F and Rc at 65F, icemaker shutoff arm out of place and evap not defrosting and fan jammed in ice.. Reinstalled IM arm. Forced defrost, it didn'turn on. Unjammed fan, it started but made a random loud noise. Ordering control board W11035836 and evap fan motor WPW10464673. Pre id thermistor to be used on return.; ordrng 1 W11035836 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Davonte
Job Details: 08/16/2023
"cx complained fc side wasnt cooling. after inspecting unit confirmed cx complaint. took evap cover off in the rc side. there was no frost pattern on evaporator. ran service test 4 to see if frist pattern would build on evaporator. there was no frost pattern on evap after running service test 5 unit will need compressor, evap and drier. use if needed (evap). unable to see if parts are in stock. tribles website is down. parts covered under 5 year warranty; ordrng 1 W10248589 (evap) and 1 W10756020 (compressor) and 1 W10286069 (drier) and 1 W10141625 (screw) and 1 10835903 (grommet) and 1 W10236396"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near York, PA 17402
Drew B.
Job Details: 08/16/2023
cx complaint that unit is not making ice i foubd the icmeaker mold tray is completey warped and issues turning to drop ice to find home position. replaced ciemaker and now checks good filled in test 45.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Israel R.
Job Details: 08/16/2023
Customer complaint unit is not cooling. Inspected unit and found the unit is not defrosting. TEsted thermistor under ice is reading 40k. tested heater and is reading 130 ohms. and sedning 120 to the heater. Called techline and they asked me if the unit was defrosted when we replaced the control and there is not notes about defrosting the unit so we dont know if this is because it was not defrosted or the unit still having the issue. Techline told me to defrost the unit and see what happens. Because if the unit was not defrosted the control wont have enough power or time to clear it. Thawed the unit out and now we have to wait.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC3115DW01
Near Newport News, VA 23607
Justin W.
Job Details: 08/16/2023
cx complaint no cool. confirmed complaint. checked unit to find compressor bad. ordering parts needed for repair.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 08/16/2023
"CX complaint is breaker trips from fridge. Inspected/tested and verified that this was a nuisance trip per WP service pointer. Explained information to CX and gave him the necessary contact info. Unit also rattling. Corrected issue with shims from VS. Leveled unit properly and it is working as designed. Job is complete; ordrng 6 4387828A (shim FRVS)s, used 6 4387828A (SHIM FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 08/16/2023
"CX complaint is no ice. Inspected/tested and found evap fan working properly. IM harvested, fill tube not frozen. Test 56 was E5 for timed ice. prior tech forgot to power cycle IM by restarting unit. Told CX give til friday and let us know if she didnt have any ice. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Berlin, MD 21811
Michael E.
Job Details: 08/16/2023
"Replaced slider and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Biglerville, PA 17307
Andrew S.
Job Details: 08/16/2023
Cx complaint is that the unit is leaking on the left side intermittently. Upon arrival I found that the unit has no error code. i entered the diag cycle and found that the unit is leaking from the valve/housing on the lH side. i was able to access and repalce the the housing and valve. I then tested the unit and found that it is now functioning without any leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Showell, MD 21862
Michael E.
Job Details: 08/16/2023
CX complaint: no heat. Tested and verified complaint. Unit failed air flow test in the red with an electronic air flow tester. Thermal cutoff failed continuity test and high limit thermostat fell apart when i tried to unplug it. Replaced thermal cutoff. Ordering high limit thermostat. IMPORTANT: high limit thermostat iwas flagged for quality assurance. I set thermostat in bottom of unit directly under where it belongs. I advised CX to have house ventiong cleaned out or replaced. Cannot reschedule due to Lowes; ordrng 1 WP8557403 (mit thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 08/16/2023
"Installed new drain pan and sealed around evap cover .. Returning silicone , did not use .. Job complete;"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/16/2023
"Cx complains that the unit not working properly sometimes, when he press the start button, the dryer makes a clicking noise and times started to counting down but the drum won't move.. so i replaced door switch, unit works ok, for couple min then same issue, the inner door is defective wont make a good contac with door switch,.. order parts; ordrng 1 W11321075 (door) and 1 W11310030 (bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/16/2023
"cx complaint of unit not cooling ,took temp readings of 56 in rc,19 in fc,checked to find that the rc evap frozen over pulled cover to find evap leaking as found die on cabinet and damper on lines to be green and fallening aparts spoke with LR and was advise to order up a seal sytem repair for the fresh food evap; ordrng 1 w11492867 (Fresh Food evap) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Rose Hill, VA 24281
Carl A.
Job Details: 08/16/2023
replaced wire harness tested and calibrated works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Woodbridge, VA 22191
Robert W.
Job Details: 08/16/2023
"CX Complaint is the food in RC freezing, Inspected unit and found the RC freezing food thermistor good control is set to warmest setting and is still allowing unit to cool more then it should Replace control and unit is working properly."
We serviced a
MAYTAG DRYER
Model MEDC465HW00
Near Richmond, VA 23222
Chris B.
Job Details: 08/16/2023
replaced terminal block apon arrival found obstruction on dryer power cord advised cx of issue and part was not covered cx rushed to lowes that was 5 mins away to get replacment cord tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Portsmouth, VA 23701
Zachery R.
Job Details: 08/16/2023
"cx complaint unit not cooling, checked unit, come to find frost build on evap, spoke with AR, went through diags, acu good, fans good, heater is good. come to find defective harness, used steamer to clear frost build, ordering harness to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11551372 (harness)"
We serviced a
JENNAIR OVEN
Model JGRP436WP02
Near Fairfax, VA 22031
Jason A.
Job Details: 08/16/2023
CX complaint RANGE cooktop all working but cannot use oven. Selections doesnt work. Found display is active.so there is 14VDC from power supply that was ordered. 14VDC between yellow & blu wire. Refund for part previously ordered WPW10145531 Got into test mode & F2E1 error code. Cleared code & test bake / broill & convect burners & fans & lights working. Back in normal mode started a convect bake & a broil cycles. Cancelled cycles. Secure console cover & align knobs so theyre not rubbing on bezels. Called JA trade partners. Theyre sending & expart the keypad at no charge to CX.> JJ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Falmouth, VA 22405
Tanner B.
Job Details: 08/16/2023
"NO Ice production.. found fc temp at 8.5 degrees .. unit is packed full and could effect temp slighty. 118vac at the ice maker, tried jumping T and H and unit wouldnt rotate .. jumped L and V , IM filled .. after testing and turning IM off by engaging bail arm the IM began to cycle .. There was a couple batches of ice in bin , IM intermittently working .. Needs IM assembly; ordrng 1 WPW10300022 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 08/16/2023
Removed and replaced compressor and drier as well as the couplers tested and inspected for proper use unit now functions Normally. Cooling properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/16/2023
"cx complaint not cooling both compartments, found partcial 3 rung frost pattern, fans and compressor running, sealed system leak, ordering compressor, evap and drier....3 count sealed system; ordrng 1 W11580057 (compressor) and 1 W11504415 (filling 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 30A) and 1 W11504447 (fitting 30B) and 1 W11546692 (evaperator) and 1 W11504449 (fitting 16A) and 1 W11506619 (fitting 16B)"
We serviced a
JENNAIR OVEN
Model JGS9900CDS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 08/16/2023
"cx complaint of consule not responing,checked unit to find the the memebrane on unit has failed and will need new ui break down as follows 1/W10314419,panl-cntrlservice call break down as follows service call 90.00part 266.44shipping 15.00labor 110.00sub total 481.44tax 15.99grand total 497.43deposit 90.00cx will call if moving forward with repairs; ordrng 1 W10314419 (panl-cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Parkton, MD 21120
Sal R.
Job Details: 08/16/2023
"Per then previouse tech, I was able to access and replace the control and the drain pump. I then started auto test and foun d in step 4 the UI would blink and caus the cycle to stop running. Step 4 runs the vent fan motor a, I was abel to access the vent fan motor and took a reistance reading of 4.25K OHM's resistanse. Vent fan motor is fauilty. I am ordeirng 1 vent fan motor (W11414073). I have set a return date for 8/21; ordrng 1 W11414073 (vent fan motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM00
Near York, PA 17406
Drew B.
Job Details: 08/16/2023
arrived called TL spoke to andrew gave update on temps recorded previously and pressure readings.. had around 8 or so on the low and 200 on high went to test 4 per TL and equalized at 35 inside time frame good for TL and found per techline the unit has a restrictipon on the high side being on the cap tube of the rc evap. advised to replaced evap and did so today nd ran vac pump for 20 mins held at 29in vac and filled in scaled amoutn of 134a. and recorded guages at 7 and 145 will allow time to cool...
We serviced a
AMANA RANGE
Model AGG222VDW6
Near Washington, DC 20010
Samuel R.
Job Details: 08/16/2023
cx complaint unit is not sparking but oven works.inspected unit and could confirm cx complaint.checked unit and found a bad spark module.further inspection and testing unit found switch harness to OL.unit will need a new switch harness W11562248 special order; ordrng 1 W11562248 (switch harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Washington, DC 20010
Samuel R.
Job Details: 08/16/2023
cx complaint unitis freezing in freezer.inspected unit and could confirm cx complaint.found something had held door open enough to breal seal on right side.then having ice build up on rail causing unit not close properly.cleared all ice out and tested unit.now unit i sealing properly all around
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Fort Washington, MD 20744
Shawn D.
Job Details: 08/16/2023
new tenant said dryer wont work at all. confirmed issue found wires still unplugged at timer. pulled unit out and checked heater to find a nail in it shorting to ground. removed screw put back together reconnected timer and tested and unit wont start or run. checked thermal fuse and is open all other fiuses and heater test good. replaced fuse and tested and dryer now work good. cx then was complaining about black stuff in washer and looks like somekind of build up that is to big to wash through. i told cx to get washer cleaner and run a cycle and i would infomr front desk about it. washer spins and drains good. collected payment unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Severn, MD 21144
Justin S.
Job Details: 08/16/2023
CX LOWES complaint please check unit for resale. no physical damage. Watervalve leaking to dispenser. replaced with van stock. Unit cools and work good. leak is now gone; ordrng 1 W11446818 (filter valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20008
Sherwood
Job Details: 08/16/2023
cx complaint ice in fc. arrived found fc door gasket was not all the intacted. clear ice around front of fc reinstalled door gasket now its making a complete seal but cx will need gasket. other components are working as designed.; ordrng 1 W10861499 (fc door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fayetteville, PA 17222
Andrew S.
Job Details: 08/16/2023
"Cx complaint is that the unit is not cooling in either section. Upon arrvial I found that the unit has been plugged in for over 24 hours and had tripped the breaker when the issue started. I removed the evap cover and found that there was no frost pattern. I then removed the rear cover and found that the compressor is not running and cold to the touch. I checked the incoming voltage and found that it is 123V. I then uplugged the unit and ohmed out the compressor and found that it is reading 11.5 Ohms, and OL on the other winding. I called JL and verified the diag. I am ordering the sealed system repair. I called the office and got the repair scheduled for Wednesday 8/23. Cx has been placed on the cancelation list.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546605 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 3 W11506635 (Process Stub)s and 1 876765 (Tube Kit)"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Cockeysville, MD 21030
Brian R.
Job Details: 08/16/2023
cx complaint is unit wont run like it should and at times just keeps filling then wont unlock door or inish a cycle and shut down and flashes things. lifted latch on door lock and unit went right into drain and started flashing codes. F5E2 Door Lock Error F8E3 Over Flow F3E1 Water Level Error F8E1 Level Sensor Error. tried to clear codes and unit keeps flashing F3E1. tested and checke and was able to do drain and spin. turned cold back on as he said unit keeps filling and when done cold was still running in unit. replaced pressure switch and valve an now unit checks. job complete. cx paid in full.
We serviced a
JENN-AIR OVEN
Model JJW3830DP03
Near Sandy Hook, VA 23153
Eric F.
Job Details: 08/16/2023
"Confirmed cx complaint unit F2E1 error code, UI non responsive. Pre-id'd part required but past cost is well over pre-auth limit. Submitting job to office for warranty to confirm parts coverage.; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH00
Near Chevy Chase, MD 20815
Julian H.
Job Details: 08/16/2023
got here replaced parts pulled system to 30 inch vacuum & holding filled unit with 4.4 oz of r134a pressures holding & start developed a frost pattern on evap MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Petersburg, VA 23803
Chris B.
Job Details: 08/16/2023
replaced gear case tested calibrated unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Frankford, DE 19945
Frederick R.
Job Details: 08/16/2023
CX complaint is off balance WM. inspected/tested and found all operations are working until spin. Once unit goes into spin you can see the legs wobbling from being defective. Ordering new leveling legs. Cannot reschedule at this time due to part availability; ordrng 8 WPW10687506 (leveling leg)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Vienna, VA 22180
Jason A.
Job Details: 08/16/2023
CX complaint WASHER leak from bottom of unit. Found valve assymbly slightly off alignment & can see water stains on inside rear cover. Realign valve assym. Tub sits to the side. Suspension is good. Level unit & test cold & hot water connections = good flow. Calibrate & test wash. Secure drain hose to standpipe. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Richmond, VA 23235
Joseph D.
Job Details: 08/16/2023
Unit with ice door not completely shutting ordering ice storm separator to eliminate air leak issues; ordrng 1 W10353593 (Separator) and 1 W11130210 (Ice door)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Olney, MD 20832
Roberto I.
Job Details: 08/16/2023
"CX complaint unit constantly beeping, keys not responding.Confirmed keys not responding properly, but I was able to ran diag. founf 2-1 error. Confirmed console beeping and sani rinse light randomly blinking. All connections ok. Replaced console using pre id part. Cleared error and ran a test cycle, the unit worked as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508ESS0
Near Cockeysville, MD 21030
Brian R.
Job Details: 08/16/2023
was able to break unit down and repair issue. turned unit back on to test and check. water now flows over plate and unit is running and checks. advised cx to give unit the next 24 hours to fill and see how unit does now. all pums and water checks as of now. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Chesapeake, VA 23324
Zachery R.
Job Details: 08/16/2023
"replaced acu, tested, unit working as designed. while repalcing acu noticed alot of bugs still alive."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Reisterstown, MD 21136
Brian R.
Job Details: 08/16/2023
cx complaint is one ay they opened door and unit blew. says breaker is good as well as power to wall. power good to unit but units dead. found fuse blown. replaced and checked door switches lights and fans. also able to heat multiple things and unit checks. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/16/2023
came out to replace parts and opened boxes with cx and inverter was broke. no damage or anything wrong with box. they both very upset and went off.will need to reorder part and try to put a rush on return. office will schedule.; ordrng 1 W11325604 (Inverter Board Re Order)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Colonial Heights, VA 23834
Chris B.
Job Details: 08/16/2023
cx unit will get off balance when washing bath matts advised cx on use and care tested calibrated unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, VA 23185
Orbie
Job Details: 08/16/2023
"cx complaint unit still not making ice. checked unit. test 56 E0, test 57 01. test 15 01. unit thinks bin is full and not making ice. ordering parts needed to complete repair. scheduled cx for friday; ordrng 1 WPW10258520 (flipper) and 1 W10898445 (cntrl-elec) and 1 W10870822 (cntrl-elec)"
We serviced a
KITCHENAID WASHER
Model KAWE460WWH0
Near Fort Washington, MD 20744
Shawn D.
Job Details: 08/16/2023
"cx complaint unit is not spinning clothes come out wet unit does drain. inspected unit and tested and confirmed wont spin drain pump runs coupling is spinning but gearcase will not spin. checked under unit and ran it while spinning and gearcase wont spin only coupling,motor and drainpump running no spin action and unit has some oil leaking from gearcase. gearcase and clutch parts are bad on unit and motor has some rust forming on it unit needs alot of work. ordering all parts to fix unit if approved will need to be a 2 count job on return if approved; ordrng 1 W10820043 (baskedrive) and 1 285785 (clutch) and 1 285790 (lining kit incase) and 1 3360629 (gearcase) and 1 285753 (coupling) and 1 WP3400516 (screw) and 1 WP661600 (motor) and 1 WP8572717 (capacitor)"
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMS0
Near Reston, VA 20190
Simon
Job Details: 08/16/2023
CX complaints elctric range error code f2.inspected unit that found error code F2E1 stuck key .ordered electronic control.SZ; ordrng 1 W11620526 (Control electronic)