We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Bluemont, VA 20135
Danny R.
Job Details: 11/28/2022
unit was shifting o agitate from last spin cycyle actuator jumped out of the pully replaced with new one now spins and agitates c hecksok
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/28/2022
cx complaint drawer not staying in place. was able to access unit and found that the tracks had failed causing the shelf to bow out and drawer to not sit properly. ordering parts for repair and once approved office will need to set return; ordrng 1 WPW10468556 (right side track) and 1 WPW10468555 (left side track) and 1 WPW10579374 (shelf assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
repalced heater per servcie bullentin
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details: 11/28/2022
Replaced valve unit is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Accokeek, MD 20607
Robert A.
Job Details: 11/28/2022
Cx complaint that there are many broken shelf parts and the water dispenser pressure is low. I inspected the unit to confirm the complaint. The shelf parts need to be replaced and the water filter needs to be replaced as well. I ordered the shelf parts for the return. The cx will install them himself so I did not charge for the labor. I collected the payment in full by CC.; ordrng 1 WPW10402695 (shelf 109.75 LOOK) and 1 W10847546 (shelf front 44.59 LOOK) and 1 W10850129 (crisper drawer 75.39 LOOK) and 1 W10838874 (door bin 41.07 LOOK)
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/28/2022
came out to replace parts. doorshipped to cx and good. wrong harness in bag. new door came with UI tapped to it. sent ordered UI back. tested and went over unit. un it now checks. cx will keep a eye on unit and see how it does and will call back if needed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Washington, DC 20024
Samuel R.
Job Details: 11/28/2022
cx complaint unit console is broken.inspected unit and found console to have failed and not operate correctly.part is covered in entitlements.replaced console and unit is now working properly.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details: 11/28/2022
I was able to assist DB .; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details: 11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details: 11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details: 11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details: 11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details: 11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details: 11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tracys Landing, MD 20779
Shawn D.
Job Details: 11/28/2022
cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Falls Church, VA 22046
Jason A.
Job Details: 11/28/2022
CX complaint COOKTOP FL burner slow to light. Check burner sparks but spark goes sideways - not straight up to cap. Adjust burner base & cap. Test ALL burners ignite within 2-3 sparks > JJ
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details: 11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details: 11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW0
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/28/2022
"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near McLean, VA 22101
Jason A.
Job Details: 11/28/2022
CX complaint FRIDGE LEDs are not working & not making ice. Replaced LEDs per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Test sensor Rec / Emit. Red LED continues to flash when flap is held in. Never goes solid - Reset breaker & tried again same results. Replace sensor & icemaker at same time > JJ; ordrng 1 W10757851 (Rec Emit set)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
KITCHENAID DRYER
Model KEYS750GQ0
Near Providence Forge, VA 23140
Chris B.
Job Details: 11/28/2022
cx comp unit will run but drum will not spin insp unit conf cx comp found broken belt replacedbelt tested unit working as desighned collected 120 sc 110 labor 15 ship and 7.80 part and .47 tax total collected 253.27
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details: 11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, VA 22405
Robert W.
Job Details: 11/28/2022
Cx complaiont is the Rc door is damaged. Inspected unit and found the Right RC door has scratch in it. Ordering Right RC door; ordrng 1 W11104465 (RC door RH blkstan) and 1 W11223753 (Nameplate)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details: 11/28/2022
CX complaint DW adjusters broken & was told by Whirlpool parts&labor are covered under Scode. Adj not covered. Called office. Some parts previous tech removed not on unit & we are covering. Called Renner & MA > JJ; ordrng 2 WPW10195840 (positioner 6)s and 2 WPW10250160 (clip 3)s
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/28/2022
Replaced valve and unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details: 11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details: 11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details: 11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Anthony D.
Job Details: 11/28/2022
cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Oak Hill, VA 20171
Richard B.
Job Details: 11/28/2022
CX canceled with office . will rescedule rb; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Frederick R.
Job Details: 11/28/2022
CX cancelled appt at door. No services rendered
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Frederick R.
Job Details: 11/28/2022
CX cancelled appt at door. No services rendered
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details: 11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, MD 21632
Emmanuel R.
Job Details: 11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, VA 22405
Robert W.
Job Details: 11/28/2022
Cx complaiont is the Rc door is damaged. Inspected unit and found the Right RC door has scratch in it. Ordering Right RC door; ordrng 1 W11104465 (RC door RH blkstan) and 1 W11223753 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed unit is running as designed now ."
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Odenton, MD 21113
Eric W.
Job Details: 11/28/2022
Cx complaint is surface burner(s) sparking or clicking - gas double oven range - pre-id multiple burners cx desided not to get work done ; ordrng 1 WPW10204705 (manifold)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"cx complaint after repair 10/06, oven still not working & left hand side front burner not working properly chcked unit and found unable to adjust front left burner , when on simmer half the burner goes out unable to adjust unit will need a new manifold assembly .checked oven and both elements checked good at 20 ohms , temp sensor checked good with 1080 ohms tested and unit is cycling like it should oven running as designed called techline to doc sr7735141661 techline advised tech will need to be sent with gas pressure tester .on return visit .; ordrng 1 W11356345 (Manifold Assembly) and 1 gaspressuretester (gas pressure tester)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Falls Church, VA 22046
Jason A.
Job Details: 11/28/2022
CX complaint RANGE OVEN door damage. Verify & document damage & replace door outer panel. Test door operates properly > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Newark, DE 19702
Andrew W.
Job Details: 11/28/2022
Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details: 11/28/2022
replaced parts can set temperature down now working fine MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details: 11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/28/2022
"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Andrew H.
Job Details: 11/28/2022
"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"house is 212 and behind front two houses . went to wrong address 2 times , once in house advised cx unit is no longer under warrnty and service of 120 no including parts or labor will be due , cx stated unit is not vary old and should have warrnty advised unit is out other then SS and cx refused service stating they will be reaching out to WP sense unit is not old at all ."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Potomac, MD 20854
Andrew H.
Job Details: 11/28/2022
Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint f2e1. confirmed eorrs, found finger prints on conosle, cleaned and dried console reset breaker for 5 minutes, error gone, cx to monitor, quoted $921 for console replacement, tested all ops ok, collected $120 visa; ordrng 1 W10887855 (panl-cntrl stainless)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20853
Julian H.
Job Details: 11/28/2022
replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/28/2022
tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details: 11/28/2022
Was able to access unit and install new door switch. Unit works as designed no further work needed.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Locust Grove, VA 22508
Eric F.
Job Details: 11/28/2022
"Cx was told by another servicer that he had a sealed system leak and that it should be covered under a ten year warranty. Inspected unit, found evap frozen over with no signs of sealed system leaking. Informed cx that he would have to pay out of pocket as the issue is not a sealed system leak. Cx refused service, is going to call kitchenaid and request a parts and labor concession, if they refuse he will call back to engage quote directly. Found service pointer pertaining to issue, if cx calls in both listed parts must be ordered for return visit.; ordrng 1 W11467022 (UI)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details: 11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Newark, DE 19702
Andrew W.
Job Details: 11/28/2022
Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details: 11/28/2022
"cx complaint unit not cooling. inspected unit and found full charge of r600 in system but compressor again locked up and start devcie simply clicking over and over again. unit will need new compressor and sealed system repair,. 3 call count.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11578004 (evap)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Highland, MD 20777
Robert L.
Job Details: 11/28/2022
"since last visit cx had new issue with lid lock, found f5e1,f5e2,f5e1 stored, replaced console per previous, replaced lid lock from truck stock, recalibrated and tested all ops ok, reordering for truck stock; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"COuld Not Locate building via GPS or PHonecall. No buildings are labeled due to new construction. Tried calling CX and went right to voicemail. Contacted office and spoke to Ethan, he also tried and got nothing. CX will have to call back to reschedule. i took pics of street where GPS took me. Tried to reach out to CX multiple times with no answer.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
installed left side fridge door verified water and ice being dispensed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Daniel J.
Job Details: 11/28/2022
removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Sterling, VA 20165
Christian C.
Job Details: 11/28/2022
Installed line filter board and MW acu. Tested unit MW is heating up and oven is heating up. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Lusby, MD 20657
Robert A.
Job Details: 11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kingsville, MD 21087
Brian R.
Job Details: 11/28/2022
"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Newport News, VA 23605
Lucas R.
Job Details: 11/28/2022
upon arrival cx advise unit no longer on property - donated unit due to wait
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details: 11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Branden R.
Job Details: 11/28/2022
cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Bealeton, VA 22712
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint upper rack assembley 'disintegrating', bits of broken plastic flushed through whole assembley including wash arms, wash motor, drain pump reducing units overall ability to clean. Ordering upper rack adjuster assembley and rails as well as components affected by the breakdown of the plastic, will use pre-id'd sump on return.; ordrng 1 WPW10327455 (spray arm upper) and 1 WPW10605345 (arm-spray) and 2 WPW10609578 (adjuster)s and 2 WPW10251047 (cover)s and 2 WPW10627763 (adjuster)s and 2 WPW10609586 (support)s and 2 WPW10567728 (track)s and 2 WP9741232 (screw)s and 1 W10803178 (arm-spray) and 1 WPW10348269 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/28/2022
came out to replace parts. doorshipped to cx and good. wrong harness in bag. new door came with UI tapped to it. sent ordered UI back. tested and went over unit. un it now checks. cx will keep a eye on unit and see how it does and will call back if needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Potomac, MD 20854
Andrew H.
Job Details: 11/28/2022
Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly