We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details:
11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/23/2022
"cx complaint lid not functioning - check unit found f5e4 lid lock code, lid cracked at hinge causing lid not to close properly and lock replaced lid, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details:
11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details:
11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details:
11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crimora, VA 24431
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details:
11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details:
11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details:
11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details:
11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details:
11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details:
11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Carl A.
Job Details:
11/23/2022
"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details:
11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details:
11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Prince George, VA 23875
Joseph D.
Job Details:
11/23/2022
"replaced mag and transformer, unit now working properly."
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Chesapeake, VA 23324
Austin D.
Job Details:
11/23/2022
cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details:
11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, VA 23836
Chris B.
Job Details:
11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, DE 19702
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22031
Carl R.
Job Details:
11/23/2022
"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Richmond, VA 23235
Joseph D.
Job Details:
11/23/2022
"replaced failed brackets and sliders, sealed gaps, unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/23/2022
"cx complaint gas leaking , checked unit and found gas detector going off around back of unit near main hook up , tighten all connetions and tested again unit is no longer leaking and gas detector no longer goes off while testing unit ."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details:
11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details:
11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details:
11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Clinton, MD 20735
Robert A.
Job Details:
11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed. The cx said they paid for the screen by phone calling into the office.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21044
Robert L.
Job Details:
11/23/2022
"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint door keeps popping open. inspected unit and verified complaint. tried adjusting level but no change. noticed tub gasket on the bottom left end looks like its not sitting right and could be causing door to not close properly. also noticed adjusters in the up position and door doesnt pop open if i drop the upper rack down and rack feels like it pushes in better. noticed when upper rack is in up position and can move up and down alot and looks like its leaning forward and hitting door. advised cx to leave upper rack in down position until we can come back with parts. ordering adjusters, manifold and tub gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (tub gasket) and 2 WPW10546503 (adjuster)s and 2 WPW10588164 (adjuster housing)s and 1 W11162734 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21209
Keith H.
Job Details:
11/23/2022
cx complaint is unit makes loud noise inspected unit put into diagnsotics no errors ran test it worked fine. i inspected tub/basket..went under inspected clutch and motor. ran more test cycles unable to duplciate noise ...........if cx calls back go with W10721967(clutch) W11481722(actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/23/2022
"customer stated that the unit was spinning out of balance.. fnd no stored error codes, verified that the shocks were good and verified no mechanical issues.. ran a test cycle with towls and the unit ran with no issues... unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details:
11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, VA 22102
Jason A.
Job Details:
11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRQ01
Near Hanover, MD 21076
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not turning on, it beeps but no display. Confirmed complaint. I found the User interface has failed. Unit needs a new console but the parts are no longer availible. Avised customer, Collected for svc call $120.00"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, MD 21163
Brian R.
Job Details:
11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23455
Justin W.
Job Details:
11/23/2022
"cx complaint no water or ice and unit randomly shuts off until unplugged. checked unit to find temperatures upon arrival at 32 rc and -1 fc. raised temperature in rc to 38 from 34. checked unit to find line to ice maker frozen thawed line. attempted to dispatch water to find reservoir is frozen as i was thawing found pin hole in reservoir. ordering reservoir, found waterline from valve to hinge leaking above ice maker. ordering parts needed for repairs. found intermittent issues with controls taking out cooling and having to be reset. ordering iso valve as precaution. rai; ordrng 1 W11577100 (ui) and 1 WPW10624574 (power board) and 1 WPW10675033 (control) and 1 W10804160 (led power board) and 1 W11482382 (reservoir) and 1 8567668 (wire tie) and 1 W11579166 (waterline valve to hinge) and 1 W11482025 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/23/2022
Cx complaint of unit not making ice. Did confirm units icemaker valve is not sending water. Ordering valve ; ordrng 1 W11546685 (Valve)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Manassas, VA 20112
Robert W.
Job Details:
11/23/2022
Replaced console and tested unit is workin gproperly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details:
11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, PA 17113
Fred G.
Job Details:
11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details:
11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/23/2022
REPLACED THE MOTOR SPLUTCH AND BELT RECALB WASHER UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
JENNAIR OVEN
Model JMW3430WP02
Near Fulton, MD 20759
Robert L.
Job Details:
11/23/2022
"once out and apart found control burnt at relay and element warped, replaced both bake alament and main control per previous, tested all ops ok, collected $240 labor visa cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Carl A.
Job Details:
11/23/2022
"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL RANGE
Model WW30430P
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/23/2022
"Arr at Cx and CX had part but the part is a relay that needs to be sotard to board not something we do. CX wanted hinges changed, Replaced hinges on lower oven didnt need second tech due to CX having wrong part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Red Lion, PA 17356
Bernard M.
Job Details:
11/23/2022
"Replaced capacitor, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Red Lion, PA 17356
Bernard M.
Job Details:
11/23/2022
"Replaced capacitor, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX complaint WASHER leak. Found bellows has a hole. & loose items inside. See SDpics. Replaced part & did manual fill to about 1/2 of glass level. Ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX complaint WASHER leak. Found bellows has a hole. & loose items inside. See SDpics. Replaced part & did manual fill to about 1/2 of glass level. Ran test wash. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Sal R.
Job Details:
11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model KERS807SSS00
Near Petersburg, VA 23803
Chris B.
Job Details:
11/23/2022
cx comp unit rf burner will not work insp unit conf cx comp found bad inf switch cx sated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details:
11/23/2022
Replaced FC door shipped to cx. tested and unit is now working as designed. job complete