We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, South Carolina 29566
Jason T.
Job Details:
11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, District of Columbia 20016
Dustin F.
Job Details:
11/28/2022
"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, District of Columbia 20002
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Laurel, Maryland 20707
Andrew H.
Job Details:
11/28/2022
"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, Maryland 20657
Robert A.
Job Details:
11/28/2022
"I came to install the control board. I found the unit run however the fans are not running at all. The fans ran on high/low and low in test mode but did not run at all while the unit runs. I replaced the control board and the fans still did not run while in normal use, now it is not running in test mode either. The unit need a new hood fan board (small board above the main control board. I'm ordering the part for the return visit.; ordrng 1 W11443149 (hood control board)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Washington, District of Columbia 20002
Mitchell H.
Job Details:
11/28/2022
cx complaint units dryer is not working. got to unit and confirmed. door switch checks good. found no power to the pts switch or timer. thermal fuse is most likely bad. can not pull unit out as its in a very tiny place. quoted cx for 2nd tech as well as parts labor and svc call. she informed me she didnt know she was gonna need to pay for it today. she told me should could not pay at all until friday.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, District of Columbia 20007
Dustin F.
Job Details:
11/28/2022
"CX complaint: upper drawer holder broke and unit not cleaning all the way. Replaced Rack adjusters with kit Pre ID, inspected spray arms and found them clogged heavily. i advised cx to clean them out and test unit, CX insisted on getting a new one. Ordering new Spray arm.; ordrng 1 WPW10498900 (Spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leesburg, Virginia 20175
Ricky E.
Job Details:
11/28/2022
"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Virginia Beach, Virginia 23451
Branden R.
Job Details:
11/28/2022
"cx complaint after repair 10/06, oven still not working & left hand side front burner not working properly chcked unit and found unable to adjust front left burner , when on simmer half the burner goes out unable to adjust unit will need a new manifold assembly .checked oven and both elements checked good at 20 ohms , temp sensor checked good with 1080 ohms tested and unit is cycling like it should oven running as designed called techline to doc sr7735141661 techline advised tech will need to be sent with gas pressure tester .on return visit .; ordrng 1 W11356345 (Manifold Assembly) and 1 gaspressuretester (gas pressure tester)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chantilly, Virginia 20152
Daniel J.
Job Details:
11/28/2022
unit giving error code for user interface replaced control and inspected ui corrosion building up on back side of contorl ordering ui panel and seal ui showing sp order; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 W11460962 (user interface)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, Virginia 20181
Ezra M.
Job Details:
11/28/2022
"no cool. compressor noisy when starting, clicks off. replaced start device and run capacitor. unit started. running. pulling between .813 and .845 amps, temps dropping.; ordrng 1 WPW10350564 (capacitor em vs) and 1 WPW10197428 (start relay em vs), used 1 WPW10350564 (run capacitor), and 1 WPW10197428 (start relay) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Easton, Maryland 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
11/28/2022
"CX complaint is the LF not igniting, Inspected unit and found the LF burner not igniting, Ignitior is working properly pulled burner head disassembled and put ir back together got burner to ignite but burner head not allowing gas to flow properly. Ordering Burner head.; ordrng 1 W11344539 (Burner head LF)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbine, Maryland 21797
Marc M.
Job Details:
11/28/2022
went to install led and immediately noticed that the top rear rc led (included pics) was the only led not strobbing which in many cases is indicative of the disruption int he circuit. replaced with the fc (white) led to test and found that to indeed be the failed led. unfortunately the led ordered was white in color where as the rc leds are all silver/chrome bezel. also cx was expecting two leds in rc to be replaced. found bottom left wall led to be failed as well. will still need to order correct corresponding leds in silver bezel.; ordrng 3 W11462342 (rc led (silver))s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Adamstown, Maryland 21710
Ricardo S.
Job Details:
11/28/2022
"the customer complains that the unit shakes and makes a lot of noise at the end of the cycle, the customer was washing a large blanket, so I explain that he cannot wash that type of blanket because this is not a commercial unit .. order tub ring and suspension; ordrng 1 w11550886 (tub ring) and 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, Maryland 21703
Ricardo S.
Job Details:
11/28/2022
"customer complains of a plastic smell after a plastic knife fell into the warmer and melted, customer removed the knife from the warmer and ran a cleaning cycle, but the unit still has the bad smell.. order parts; ordrng 1 W10703867 (heater)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, Maryland 20607
Shane B.
Job Details:
11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near McLean, Virginia 22101
Jason A.
Job Details:
11/28/2022
\'WTW4816FW2 Update MS. CX complaint WASHER noisey duing start of spin. No error codes. Did a manual slow spin agitate 3X & fast spin agitate. Checked motor & agitator. No oil leaks. CX states noise is like plastic. Ran quick wash. No odd noises heard. Parts in stock > JJ; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Oak Hill, Virginia 20171
Richard B.
Job Details:
11/28/2022
CX canceled with office . will rescedule rb; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Manassas, Virginia 20112
Ezra M.
Job Details:
11/28/2022
"steve w/techline. sr#7735143214, found power supply board not outputting proper voltages, only getting 2.4 vdc out, should be 14.330.62; ordrng 1 W10830278 (cntrl-elec)"
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Oakton, Virginia 22124
Carl R.
Job Details:
11/28/2022
"Cx complaint is, F2 E1 - Wall Oven. Unit was turned off when I approached the unit, cx turned unit on and f2e1 appeared multiple times. Tried to access diagnostic mode, access to diagnostic was not granted. Unit will need to have console to start, and possible rediagnosed. ; ordrng 1 W11236888 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Reston, Virginia 20191
Richard B.
Job Details:
11/28/2022
"CX complant. Microwav not heating , Prior diagnosis found unit needs control , Installed control and found unit also needs button holders In stock ,CX paid iin full , Sceduled , Microwave is heating Further wiork needeed , RB; ordrng 4 W11116990 (Button holder 19.17)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, Maryland 21032
Eric W.
Job Details:
11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, Virginia 22043
Jason A.
Job Details:
11/28/2022
CX complaint DW adjusters broken & was told by Whirlpool parts&labor are covered under Scode. Adj not covered. Called office. Some parts previous tech removed not on unit & we are covering. Called Renner & MA > JJ; ordrng 2 WPW10195840 (positioner 6)s and 2 WPW10250160 (clip 3)s
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Bealeton, Virginia 22712
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint upper rack assembley 'disintegrating', bits of broken plastic flushed through whole assembley including wash arms, wash motor, drain pump reducing units overall ability to clean. Ordering upper rack adjuster assembley and rails as well as components affected by the breakdown of the plastic, will use pre-id'd sump on return.; ordrng 1 WPW10327455 (spray arm upper) and 1 WPW10605345 (arm-spray) and 2 WPW10609578 (adjuster)s and 2 WPW10251047 (cover)s and 2 WPW10627763 (adjuster)s and 2 WPW10609586 (support)s and 2 WPW10567728 (track)s and 2 WP9741232 (screw)s and 1 W10803178 (arm-spray) and 1 WPW10348269 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Locust Grove, Virginia 22508
Eric F.
Job Details:
11/28/2022
"Cx was told by another servicer that he had a sealed system leak and that it should be covered under a ten year warranty. Inspected unit, found evap frozen over with no signs of sealed system leaking. Informed cx that he would have to pay out of pocket as the issue is not a sealed system leak. Cx refused service, is going to call kitchenaid and request a parts and labor concession, if they refuse he will call back to engage quote directly. Found service pointer pertaining to issue, if cx calls in both listed parts must be ordered for return visit.; ordrng 1 W11467022 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, Delaware 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, Pennsylvania 17022
Justin L.
Job Details:
11/28/2022
cx complaint drawer not staying in place. was able to access unit and found that the tracks had failed causing the shelf to bow out and drawer to not sit properly. ordering parts for repair and once approved office will need to set return; ordrng 1 WPW10468556 (right side track) and 1 WPW10468555 (left side track) and 1 WPW10579374 (shelf assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, Maryland 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, Pennsylvania 17403
Sal R.
Job Details:
11/28/2022
I was able to assist DB .; saved tckt
We serviced a
MAYTAG WASHER
Model A612
Near Reading, Pennsylvania 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, Virginia 22030
Carl R.
Job Details:
11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, Virginia 20164
Christian C.
Job Details:
11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Germantown, Maryland 20874
Julian H.
Job Details:
11/28/2022
CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clinton, Maryland 20735
Shane B.
Job Details:
11/28/2022
arrived to install part and found bezel is loose. plastic tabs are broken. new dispensor does not come with the bezel. installed orderd part. ordering bezel to complete repair.; ordrng 1 W11550898 (bezel)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Williamsburg, Virginia 23188
Carl A.
Job Details:
11/28/2022
"cx complaint of unit bnging agaisnt cabinetand clothes not ringing out all the way checked unit unit to find no error codes as this time but but found a metilica nosie comeing from grear case ordering parts needed for repairs; ordrng 1 W11454734 (Gearcase) and 1 LOOK/LOOK and 1 W11497303 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11611297 ( Belt, Drive)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1100AWB5Z
Near York, Pennsylvania 17404
Sal R.
Job Details:
11/28/2022
CX complaint was that the utni was not opperating. I found that the console was dissconnected from the control . I was able to reseat the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Elizabethtown, Pennsylvania 17022
Justin L.
Job Details:
11/28/2022
cx address is located at apartment building. located office but no answer at the door and unable to locate any maintence personel. Located apartment and unit belongs to tenant. cx wanted maintence to clean vents before we service and will have it professionally cleaned and then reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elizabethtown, Pennsylvania 17022
Justin L.
Job Details:
11/28/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker lost home position. Ordering icemaker and setting return for Mon 12/5/22; ordrng 1 W11546935 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Baltimore, Maryland 21209
Keith H.
Job Details:
11/28/2022
found rc evap over frosted and scroll damaged ordering control and scroll come back with thermistor; ordrng 1 W11172798 (cntrl-elec) and 1 W11098695 (fan-scroll)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, Virginia 22030
Richard B.
Job Details:
11/28/2022
"CX complant. Microwave not working. Prior diagnosis found unit needs comms harness , Light , light harness , appliance manager and console , Installed all and tested unit throwing same error code again , F6E8 lost comms with app manager. Reordering appliance manager , comms harness and transformer for light , Further work needed,not in stock , RB; ordrng 1 w11229448 (comms harness) and 1 w11325786 (appliance manager) and 1 W11238401 (transformer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
11/28/2022
"cx complaint unit is not dispensing water or making ice. inspected unit and found no water is dispensing from the dispenser. i removed water filter and found the same results. removed RC evap cover and found water reservior was frozen due to the evap cover allowing cold air to excape to it. Called TL (SR7735143031) was told to plug gaps with gasket seals and sealer gum. sealed top of cover and defrosted reservoir and found unit now dispensing water. unit checks good.; ordrng 1 212643 (sealer-gum (FG VS)), used 1 212643 (sealer-gum) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
11/28/2022
"cx complaint that unit is turned on the gas the unit filled gas through the internal oven right away with the oven even unplugged, will need the following parts asap if possible cx leaves for travel work, tried to call saftey at 520 but was 1 hour hold... per the automated voicemail; ordrng 1 W10861656 (gas regulkator) and 1 WPW10324262 (igntor)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, Virginia 22314
Christian C.
Job Details:
11/28/2022
Cx complaint unit only works in timed dry. Inspected unit no errors. Vent is clear. Unit is heating up. Tested moisture sensor harness reading open when dry and getting over 300kohms while moving moist cloth over strips. Moisture sensor tested good. Tested moisture sensor through diagnostics and value does not change when moving moist cloth over strips. Ordering control. Control 0 at upper marlboro and 1 at whirlpool.; ordrng 1 W11618917 (control)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Highspire, Pennsylvania 17034
Sal R.
Job Details:
11/28/2022
"CX complaint is that the unti is not starting the oven. I found that all harnesses are securely connected. I found the igniter to be good. I am ordering 1 saftey valve (WP98014893), and 1 control board (W11126814). I ahve set a retun date for 12/6; ordrng 1 WP98014893 (safty valve 9 @ tribs) and 1 W11126814 (control board 22 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Abbottstown, Pennsylvania 17301
Sal R.
Job Details:
11/28/2022
CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Williamsburg, Virginia 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of unit not working,checkedu nit to find the following error codes F7E6,F9E1,unable to get unit to repsone at all ohmed out componts and appears the board recviing power but not puting it out ordering parts needed for repairs; ordrng 1 W11170319 (Electronic Control Board) and 1 W10903238 (HARNSWIRE) and 1 W10890624 (Drive Motor) and 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, South Carolina 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, Virginia 20105
Daniel J.
Job Details:
11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, Virginia 20105
Daniel J.
Job Details:
11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, Virginia 22030
Justin S.
Job Details:
11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, Virginia 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, Virginia 20151
Justin S.
Job Details:
11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, Virginia 20155
Justin S.
Job Details:
11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, Virginia 22306
Justin S.
Job Details:
11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, Maryland 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, Maryland 21632
Emmanuel R.
Job Details:
11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXSS8
Near North Garden, Virginia 22959
Kyle A.
Job Details:
11/28/2022
Cx complaint of uniy not washing. Did confirm wash motor seized and over heating. Will need to replace wash motor. Cx is going to think over estimate.; ordrng 1 WPW10780877 (Sump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, Virginia 22943
Kyle A.
Job Details:
11/28/2022
Installed parts and tested unit and unit is now as designed.; ordrng 1 Note (Note)
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW08
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/28/2022
Confirmed cx complaint unit making loud vibrating noise. Found compressor cooling fan making intermittent vibration noise. Ordering fan and blade.; ordrng 1 W10574477 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not washing. Did confirm splutch has thrown iron ring and gearcase is leaking oil. Will need to return to replace both.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Shifter) and 1 2count (2count)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, District of Columbia 20009
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, Maryland 20721
David J.
Job Details:
11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, Virginia 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Yorktown, Virginia 23690
Carl A.
Job Details:
11/28/2022
"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, Virginia 23024
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, Virginia 22151
Carl R.
Job Details:
11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, Delaware
Alexander W.
Job Details:
11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, Maryland 21012
Alexander D.
Job Details:
11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, Maryland
Roberto I.
Job Details:
11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leesburg, Virginia 20175
Justin S.
Job Details:
11/28/2022
"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chantilly, Virginia 20151
Justin S.
Job Details:
11/28/2022
the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sterling, Virginia 20166
Justin S.
Job Details:
11/28/2022
the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, Virginia 22735
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, Maryland 21061
Eric W.
Job Details:
11/28/2022
"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Manheim Township, Pennsylvania 17331
Sal R.
Job Details:
11/28/2022
CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, Pennsylvania 17543
Justin L.
Job Details:
11/28/2022
As per previous visit was able to access unit and replace parts. During replacement 2 of the burner screws seized and broke and will need replaced. Found defect in new burner and will need to reorder. Collected for screws and will collect labor on return. Office will need to call in and set return with cx; ordrng 1 W11319673 (left center surface burner) and 2 W11323261 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, Virginia 22193
Tanner B.
Job Details:
11/28/2022
"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Conway, South Carolina 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, slow ice production during the test, verified vac voltage...installed icemaker from truck stock. Verified 2....6 second fills fill-harvest, working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/28/2022
"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lothian, Maryland 20711
Shane B.
Job Details:
11/28/2022
"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, Maryland 20853
Julian H.
Job Details:
11/28/2022
replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, Virginia 23231
Chris B.
Job Details:
11/28/2022
cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Potomac, Maryland 20854
Julian H.
Job Details:
11/28/2022
Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Falls Church, Virginia 22043
Jason A.
Job Details:
11/28/2022
CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, Virginia 22102
Jason A.
Job Details:
11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/28/2022
Cx complaint tough cycle button does not work and wheel is melted. Inspected unit no errors. Front right wheel of lower rack fell of during cycle and is melted from heater. Tough cycle button does not work when pressing. Power cycled unit and issue still persists. Console none in stock both at upper marlboro and whirlpool.; ordrng 1 W11622490 (console) and 1 W11551383 (wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, Virginia 20120
Richard B.
Job Details:
11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, Virginia 20151
Richard B.
Job Details:
11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, Virginia 20191
Carl R.
Job Details:
11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, Maryland 21136
Keith H.
Job Details:
11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, Maryland 20815
Roberto I.
Job Details:
11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, Virginia 22180
Carl R.
Job Details:
11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, Virginia 23120
John P.
Job Details:
11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, Virginia 23831
Chris B.
Job Details:
11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose