Service History 866 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Conway, SC 29527

Jason T.

Job Details: 11/28/2022

"Cx complaint, slow ice production during the test, verified vac voltage...installed icemaker from truck stock. Verified 2....6 second fills fill-harvest, working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS), used 1 W11546935 (ICEMAKER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/28/2022

"Replaced icemaker, it cycled immediately. Unit good to go"

We serviced a

MAYTAG WASHER

Model WTW5000DW2

Near Bumpass, VA 23024

Thomas B.

Job Details: 11/28/2022

Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HWH00

Near Brookeville, MD 20833

Robert L.

Job Details: 11/28/2022

"installed icemaker per previous, t57 passed 01, found lights had dimmed since last vissit, found faulty FC LED, replaced LED from truck stock, part and labor covered under s-191AQ, tested all ops ok, reordering for truck stock; ordrng 1 W11601310 (LED 3 dot RL VS), used 1 W11601310 (LED 3 dot RL VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Fort Washington, MD 20744

Shane B.

Job Details: 11/28/2022

"cx complaint is the unit not spinning. leaving clothes soaking wet. started a spin cycle and door locked, drain pump ran. wash plate spun CW but basket did not turn with it. i found the actuator is not moving. motor is running but string doesnt move. ordering actuator. took quote to office and lady at the desk could not get in touch with manager so i could not collect service call. called our office to let them know as well.; ordrng 1 W11614637 (actuator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fulton, MD 20759

Robert L.

Job Details: 11/28/2022

"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Charlottesville, VA 22903

Kyle A.

Job Details: 11/28/2022

Wrong mount ordered. Ordering mount for return.; ordrng 1 W11553484 (Rack mount)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Stephens City, VA 22655

Danny R.

Job Details: 11/28/2022

broken wires on bottom of freezer door cx will replace unit

We serviced a

JENNAIR DISHWASHER

Model JDB8700AWP3

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 11/28/2022

cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Elizabethtown, PA 17022

Justin L.

Job Details: 11/28/2022

cx address is located at apartment building. located office but no answer at the door and unable to locate any maintence personel. Located apartment and unit belongs to tenant. cx wanted maintence to clean vents before we service and will have it professionally cleaned and then reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Henrico, VA 23231

Chris B.

Job Details: 11/28/2022

cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Tanner B.

Job Details: 11/28/2022

"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Odenton, MD 21113

Eric W.

Job Details: 11/28/2022

installed new sump and heater and tested no leaks and unit working

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/28/2022

"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Hanover, PA 17331

Sal R.

Job Details: 11/28/2022

CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Reisterstown, MD 21136

Keith H.

Job Details: 11/28/2022

repalced heater per servcie bullentin

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/28/2022

tested unit found unit had bad module in freezer replaced and tested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Sterling, VA 20166

Justin S.

Job Details: 11/28/2022

the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Portsmouth, VA 23702

Zachery R.

Job Details: 11/28/2022

"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXBL8

Near Crofton, MD 21114

Shawn D.

Job Details: 11/28/2022

replaced harness and conteol then testd collected for labor unit is good

We serviced a

JENN-AIR RANGE

Model JGRP548HM00

Near Lititz, PA 17543

Justin L.

Job Details: 11/28/2022

As per previous visit was able to access unit and replace parts. During replacement 2 of the burner screws seized and broke and will need replaced. Found defect in new burner and will need to reorder. Collected for screws and will collect labor on return. Office will need to call in and set return with cx; ordrng 1 W11319673 (left center surface burner) and 2 W11323261 (screw)s

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Fort Meade, MD 20755

Eric W.

Job Details: 11/28/2022

took at look at the unit found rotor rubbing on the pan under the washer

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Yorktown, VA 23690

Carl A.

Job Details: 11/28/2022

"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Carl A.

Job Details: 11/28/2022

cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/28/2022

"cx complaint slow water flow, checked unit. come to find defective filter housing, replaced housing, tested, unit working as designed. cx paid in full"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 11/28/2022

the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Ruckersville, VA 22968

Eric F.

Job Details: 11/28/2022

"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1100AWB5Z

Near York, PA 17404

Sal R.

Job Details: 11/28/2022

CX complaint was that the utni was not opperating. I found that the console was dissconnected from the control . I was able to reseat the harness and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, MD 20853

Julian H.

Job Details: 11/28/2022

replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Manheim Township, PA 17331

Sal R.

Job Details: 11/28/2022

CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/28/2022

left front burner on high no matter the setting on switch replaced switch now able to set to low and high

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Lusby, MD 20657

Robert A.

Job Details: 11/28/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WOD77EC0HS02

Near La Plata, MD 20646

Robert A.

Job Details: 11/28/2022

Cx complaint that the unit turns off and resets the clock by itself. I inspected the unit to confirm the complaint. I found the f6e0 error code stored multiple times. I ran component activations and they worked fine. The unit will need a new control panel and control boards to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11428578 (control panel) and 1 W11261165 (control board) and 1 W11261164 (control board)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Lewes, DE 19958

Michael E.

Job Details: 11/28/2022

CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Potomac, MD 20854

Julian H.

Job Details: 11/28/2022

Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Millersville, MD 21108

Alexander D.

Job Details: 11/28/2022

"cx within 30days of prior service, icemaker was replaced less than 1yr ago. cx complaint icemaker still making big bricks of ice causing ice chute to jam up and water to drip out dispenser. inspected unit and verified complaint. cx said it made one batch that wasnt too big. probably because it had air in the water line from replacing valve. cx did say when we replace icemaker it worked for a couple months before having this issue again. ran test 120 and it stopped mid cycle and gave E2 error. called techline to document repeat issue, sr#7735139797 ordering icemaker, in stock @tribles. scheduled return visit for 12/9, please place cx on cancellation list; ordrng 1 W11557001 (icemaker(REORDER)) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model Mvwc565Fw1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/28/2022

"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leesburg, VA 20175

Justin S.

Job Details: 11/28/2022

"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"

We serviced a

FORD VAN

Model TRANSIT117

Near Chester, VA 23831

Chris B.

Job Details: 11/28/2022

stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/28/2022

"CX complaint humming noise during wash.Ran diag, no errors. Confirmed humming noise from wash motor during test cycle. Replaced sump/motor assy using pre id part. Ran a new test cycle, the unit worked as designed"

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Eric W.

Job Details: 11/28/2022

"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"

We serviced a

JENNAIR DISHWASHER

Model JDB9800CWP2

Near Washington, DC 20016

Dustin F.

Job Details: 11/28/2022

"CX complaint: Unit leakingInspected unit, confirmed CX complaint, visually confirmed water damage, warped floorboards,mold, and mildue. Ran unit for VERY briefly and confirmed unit leaking out of supply line,Diverter Gasket on Sump, and water softener tank/gasket. Quoted CX for Repair, CX stated they want to replace unit, i left them a quote for repair, charged CX $95.40 for service Fee. Advised CX to NOT use unit until either repaired or replaced."

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ1

Near Washington, DC 20009

Mitchell H.

Job Details: 11/28/2022

cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/28/2022

Replaced Ui and Console tested unit is workoing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, MD

Roberto I.

Job Details: 11/28/2022

"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU3100XTVQ

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/28/2022

"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Williamsburg, VA 23188

Carl A.

Job Details: 11/28/2022

"cx complaint of unit bnging agaisnt cabinetand clothes not ringing out all the way checked unit unit to find no error codes as this time but but found a metilica nosie comeing from grear case ordering parts needed for repairs; ordrng 1 W11454734 (Gearcase) and 1 LOOK/LOOK and 1 W11497303 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11611297 ( Belt, Drive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Lothian, MD 20711

Shane B.

Job Details: 11/28/2022

"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Reva, VA 22735

Eric F.

Job Details: 11/28/2022

"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, MD 20646

Robert A.

Job Details: 11/28/2022

I installed the control board and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXBL8

Near Crofton, MD 21114

Shawn D.

Job Details: 11/28/2022

replaced harness and conteol then testd collected for labor unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23185

Carl A.

Job Details: 11/28/2022

"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20002

Samuel R.

Job Details: 11/28/2022

replaced part andf tested unit.upon testing unit thwe control failed will need a control W11565024 7 tribles; ordrng 1 W11565024 (control)

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Bel Air, MD 21015

Brian R.

Job Details: 11/28/2022

cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, MD 20841

Julian H.

Job Details: 11/28/2022

replaced parts & working

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, MD 20841

Julian H.

Job Details: 11/28/2022

replaced parts & working

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, MD 20841

Julian H.

Job Details: 11/28/2022

replaced parts & working

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, MD 20841

Julian H.

Job Details: 11/28/2022

replaced parts & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Arnold, MD 21012

Alexander D.

Job Details: 11/28/2022

"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"

We serviced a

KITCHENAID OVEN

Model JMW3430DP00

Near Washington, DC 20016

Dustin F.

Job Details: 11/28/2022

CX advised Oven is working ok now after i looked at his DW. No work done. no service fee charged.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 11/28/2022

"Installed compresssor kit, found low side dropping from 5 psi to -20 psi, pics on SD. Called tech line and spoke with Scott to document REF # 7735147418, after sealed system leak test, found the pressures dopping over a period of 15 minutes, unit is non-repairable, cabinet leak. Cx will be contacted in reference to the unit."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 11/28/2022

"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waldorf, MD 20602

Robert A.

Job Details: 11/28/2022

"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Lewes, DE 19958

Michael E.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Easton, MD 21601

Emmanuel R.

Job Details: 11/28/2022

"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker is unresponsive and fill tube is frozen over. I replaced icemaker and defrosted fill tube. Unit is now workimgn properly. Advised customer to allow 24hrs for icemaker to start making good ice."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE

Alexander W.

Job Details: 11/28/2022

RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Clinton, MD 20735

Shane B.

Job Details: 11/28/2022

arrived to install part and found bezel is loose. plastic tabs are broken. new dispensor does not come with the bezel. installed orderd part. ordering bezel to complete repair.; ordrng 1 W11550898 (bezel)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/28/2022

"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Accokeek, MD 20607

Robert A.

Job Details: 11/28/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS06

Near Bowie, MD 20721

David J.

Job Details: 11/28/2022

CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Newark, DE 19713

Andrew W.

Job Details: 11/28/2022

"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Berryville, VA 22611

Danny R.

Job Details: 11/28/2022

installed parts checskok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Berryville, VA 22611

Danny R.

Job Details: 11/28/2022

installed parts checskok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Springfield, VA 22151

Carl R.

Job Details: 11/28/2022

Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model n/a

Near Middletown, DE 19709

Frederick R.

Job Details: 11/28/2022

Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ

Near Frederick, MD 21704

Ricardo S.

Job Details: 11/28/2022

"Replaced elements, unit tested and burners working ok"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Bryans Road, MD 20616

Robert A.

Job Details: 11/28/2022

"Cx complaint that the unit is shaking violently and it is leaking from the front. I inspected the unit to confirm the complaint. I found an error code: f8e3. I cleared the code and ran a service cycle. All components passed with no issues. I checked the bellow gasket and found a tear on the left side. The bellow will need to be replaced. The banging probably came from an unbalanced load, I showed the cx the 'use and care guide' in the troubleshooting area about vibrations and unbalanced loads. I'm ordering the part for the return visit.; ordrng 1 W11106747 (bellow gasket) and 1 W11218344 (door spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO48QMB01

Near York, PA 17403

Drew B.

Job Details: 11/28/2022

cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Sterling, VA 20166

Justin S.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Ashland, VA 23005

Thomas B.

Job Details: 11/28/2022

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .

We serviced a

MAYTAG WASHER

Model WTW5000DW2

Near Bumpass, VA 23024

Thomas B.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9500WX4

Near Germantown, MD 20874

Julian H.

Job Details: 11/28/2022

CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Conway, SC 29527

Jason T.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/28/2022

"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."

We serviced a

KITCHENAID OVEN

Model JMW3430DP00

Near Washington, DC 20016

Dustin F.

Job Details: 11/28/2022

CX advised Oven is working ok now after i looked at his DW. No work done. no service fee charged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Haymarket, VA 20169

Ezra M.

Job Details: 11/28/2022

"no ice. leaking on floor. checked temps, fc compartment at 4 in top drawer between food, ice bucket at 19 degrees, ff compartment at 38 degrees between food on middle shelf. ice maker has water in mold, fc ice maker has some ice. called techline, spoke with andrew, 7735136705ice maker test 56, E0. test 15, optics working properly. test 37, 01,; ordrng 1 WPW10675033 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/28/2022

"cx complaint unit has burning like smell. checked unit, nmo fsults, present. checked motor, motor is covered in oil leaking from bearing. called whirlpool safety. advised safety of findings. quoted cx. cx unsure about repair atm, advised cx ticket is open for 30 days. cx is calling whirlpool to possibly get parts and labor auth."

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Elizabethtown, PA 17022

Justin L.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 11/28/2022

the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Fairfax, VA 22030

Justin S.

Job Details: 11/28/2022

the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Yorktown, VA 23690

Carl A.

Job Details: 11/28/2022

"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Bel Air, MD 21014

Brian R.

Job Details: 11/28/2022

came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Tanner B.

Job Details: 11/28/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tracys Landing, MD 20779

Shawn D.

Job Details: 11/28/2022

cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Washington, DC 20009

Mitchell H.

Job Details: 11/28/2022

"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL RANGE

Model WFE715H0ES0

Near Columbia, MD 21046

Robert L.

Job Details: 11/28/2022

"cx complaint switchs not allowing to change setting, found LR,RR and RF staying on high not cycling off , LF not coming on til medium then flickers , knob warped due to switch issue, also display on right side is dimming, ,ordering ordering main control, knob and 4 switches; ordrng 1 WPW10340308 (cntrl-elec) and 1 W10917724 (switch-inf LR) and 1 W10911303 (switch-inf RR) and 2 W10857622 (switch-inf LF RF)s and 1 W10854249 (knob)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Frederick, MD 21703

Ricardo S.

Job Details: 11/28/2022

"customer complains of a plastic smell after a plastic knife fell into the warmer and melted, customer removed the knife from the warmer and ran a cleaning cycle, but the unit still has the bad smell.. order parts; ordrng 1 W10703867 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Easton, MD 21601

Emmanuel R.

Job Details: 11/28/2022

"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leesburg, VA 20175

Justin S.

Job Details: 11/28/2022

"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"

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