Service History 865 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bear, DE 19701

Andrew W.

Job Details: 11/28/2022

Cx complaint is unit flashing a code. inspected and verified complaint. Unit was flashing an F0E9 off balance pause code. cx was trying to was rugs and door mats. informed cx that could not be washed in the unit. tested and ran a diag cycle on the unit and the unit completed the test with no issues. no error codes present. unit is working as designed. job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Washington, DC 20002

Mitchell H.

Job Details: 11/28/2022

"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Purcellville, VA 20132

Ricky E.

Job Details: 11/28/2022

"installed parts, unit cks ok..."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 11/28/2022

"came out to replace parts on unit , disassembled and replaced UI , vent wax motor and gasket , uninstalled and replace heating element . tested unit and unit tested good reinstalled and unit is running as designed."

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Washington, DC 20003

Samuel R.

Job Details: 11/28/2022

replaced bellow and tested unit.now working properly

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Washington, DC 20009

Mitchell H.

Job Details: 11/28/2022

cx complaint unit is not staying on unless you hold switch. inspected unit and found unit was not wired correctly when it was first plugged in whihc in result fried the PTS switch.now that the unit is wired correctly the new PTS switch i installed from pre id is working properly. job completed. unit covered under entitlements.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Chantilly, VA 20151

Richard B.

Job Details: 11/28/2022

"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Chantilly, VA 20151

Richard B.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Allen, VA 23059

Jerod R.

Job Details: 11/28/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Newark, DE 19702

Frederick R.

Job Details: 11/28/2022

CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, MD

Roberto I.

Job Details: 11/28/2022

"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Fulton, MD 20759

Robert L.

Job Details: 11/28/2022

"cx complaint f2e1. confirmed eorrs, found finger prints on conosle, cleaned and dried console reset breaker for 5 minutes, error gone, cx to monitor, quoted $921 for console replacement, tested all ops ok, collected $120 visa; ordrng 1 W10887855 (panl-cntrl stainless)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW

Near Washington, DC 20016

Dustin F.

Job Details: 11/28/2022

"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stephens City, VA 22655

Danny R.

Job Details: 11/28/2022

installed control didnt need other part ran diag 3 times ran fine

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stephens City, VA 22655

Danny R.

Job Details: 11/28/2022

installed control didnt need other part ran diag 3 times ran fine

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Adamstown, MD 21710

Ricardo S.

Job Details: 11/28/2022

"the customer complains that the unit shakes and makes a lot of noise at the end of the cycle, the customer was washing a large blanket, so I explain that he cannot wash that type of blanket because this is not a commercial unit .. order tub ring and suspension; ordrng 1 w11550886 (tub ring) and 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bowie, MD 20715

Shawn D.

Job Details: 11/28/2022

cx complaint same issue cothes getting stuck under agitator gap is to big only on 1 side. inspected unit and confirmed gap is biger on left side all my fingers slip uner agitator. grabbed new agitatior and new one is worse my hole hand slips under now on one side. reinstalled old agitator to find it now sits even in tub and my fingers do not slip under. cx agreed its now fine. informed cx if happens again to call whirlpool to make sure they cover repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Chesapeake, VA 23322

Branden R.

Job Details: 11/28/2022

"came out to replace ice maker , replaced and tested unit , unit is running as designed ."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Hanover, PA 17331

Drew B.

Job Details: 11/28/2022

"cx complaint that unit is turned on the gas the unit filled gas through the internal oven right away with the oven even unplugged, will need the following parts asap if possible cx leaves for travel work, tried to call saftey at 520 but was 1 hour hold... per the automated voicemail; ordrng 1 W10861656 (gas regulkator) and 1 WPW10324262 (igntor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Centreville, VA 20120

Richard B.

Job Details: 11/28/2022

"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Kingsville, MD 21087

Brian R.

Job Details: 11/28/2022

"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."

We serviced a

WHIRLPOOL WASHER

Model mvwb765fw3

Near Norfolk, VA 23508

Anthony D.

Job Details: 11/28/2022

cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Little River, SC 29566

Jason T.

Job Details: 11/28/2022

"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Williamsburg, VA 23185

Carl A.

Job Details: 11/28/2022

replaced element tested unit wotks as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Richmond, VA 23234

Chris B.

Job Details: 11/28/2022

replaced ordered parts tesetd unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Burtonsville, MD 20866

Andrew H.

Job Details: 11/28/2022

"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Centreville, VA 20120

Richard B.

Job Details: 11/28/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Great Falls, VA 22066

Christian C.

Job Details: 11/28/2022

Cx complaint tough cycle button does not work and wheel is melted. Inspected unit no errors. Front right wheel of lower rack fell of during cycle and is melted from heater. Tough cycle button does not work when pressing. Power cycled unit and issue still persists. Console none in stock both at upper marlboro and whirlpool.; ordrng 1 W11622490 (console) and 1 W11551383 (wheel)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Virginia Beach, VA 23455

Anthony D.

Job Details: 11/28/2022

replaced gasket and temp sensor tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 11/28/2022

"CX Copmplaint is there is water on the floor. Inspected unit and found the ujnit when filling water is pooring out of the housing, also found the actuator not switching between agitate and spin just clicking. Pulled cover and checked pulley its good engaging and disengaging properly. Ordering Valve assembly and actuator; ordrng 1 W11396714 (Housing) and 1 W11481722 (Actuator)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/28/2022

"CX complaint is the LF not igniting, Inspected unit and found the LF burner not igniting, Ignitior is working properly pulled burner head disassembled and put ir back together got burner to ignite but burner head not allowing gas to flow properly. Ordering Burner head.; ordrng 1 W11344539 (Burner head LF)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Newark, DE 19702

Frederick R.

Job Details: 11/28/2022

"Arrived at CX hiouse and she informed me that the unit has been working perfectly since two days after my last visit. On my last visit conser , fan and vent were all glogged with dog hair and I celaned them all off. Took temps with a digital thermocoupler and got -5 in fc and 35 in RC. CX did not want to proceed. Returning compressor and condenser to WH. Unit is working as designed. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Alexandria, VA 22306

Lloyd B.

Job Details: 11/28/2022

"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Carlisle, PA 17013

Fred G.

Job Details: 11/28/2022

"cx complaint unit is not dispensing water or making ice. inspected unit and found no water is dispensing from the dispenser. i removed water filter and found the same results. removed RC evap cover and found water reservior was frozen due to the evap cover allowing cold air to excape to it. Called TL (SR7735143031) was told to plug gaps with gasket seals and sealer gum. sealed top of cover and defrosted reservoir and found unit now dispensing water. unit checks good.; ordrng 1 212643 (sealer-gum (FG VS)), used 1 212643 (sealer-gum) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, VA 22102

Jason A.

Job Details: 11/28/2022

CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Chesapeake, VA 23321

Zachery R.

Job Details: 11/28/2022

"replaced socket and bulb, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Washington, DC 20009

Mitchell H.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Arnold, MD 21012

Alexander D.

Job Details: 11/28/2022

"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Highland, MD 20777

Robert L.

Job Details: 11/28/2022

"since last visit cx had new issue with lid lock, found f5e1,f5e2,f5e1 stored, replaced console per previous, replaced lid lock from truck stock, recalibrated and tested all ops ok, reordering for truck stock; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Bowie, MD 20720

David J.

Job Details: 11/28/2022

CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Virginia Beach, VA 23455

Anthony D.

Job Details: 11/28/2022

replaced gasket and temp sensor tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Great Falls, VA 22066

Christian C.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Nottingham, MD 21236

Neil H.

Job Details: 11/28/2022

cx complaint the water left on top and sides of tub explained that with the plastic tubs water being around will happen because the plastic can't dry as well at stainless tub but heater good unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Charles Town, WV 25414

Ricky E.

Job Details: 11/28/2022

"the unit has filter issues, the filter is over 6 mounths old. the customer is replacing the filter..W11162042"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/28/2022

"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Great Falls, VA 22066

Christian C.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Falls Church, VA 22043

Jason A.

Job Details: 11/28/2022

CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Joppatowne, MD 21085

Neil H.

Job Details: 11/28/2022

cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIC18NNZS0

Near Hamilton, VA 20158

Ricky E.

Job Details: 11/28/2022

tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Bluemont, VA 20135

Danny R.

Job Details: 11/28/2022

unit was shifting o agitate from last spin cycyle actuator jumped out of the pully replaced with new one now spins and agitates c hecksok

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Nottingham, MD 21236

Neil H.

Job Details: 11/28/2022

arrived and found f0e5 f0e7 founf nothing wrong and i explained the off balance errors cx has and cx was almost saying things about the washer she couldn't explain like it looks like detergent was put in the fabric softner disp. and she had no clue of the load and go and it looks like unit being over load from her thinking her older unit 15 plus years old is this one explained it's not able to be ran or used overloading it

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Kearneysville, WV 25430

Ricky E.

Job Details: 11/28/2022

"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Fairfax, VA 22030

Richard B.

Job Details: 11/28/2022

"CX complant. Microwave not working. Prior diagnosis found unit needs comms harness , Light , light harness , appliance manager and console , Installed all and tested unit throwing same error code again , F6E8 lost comms with app manager. Reordering appliance manager , comms harness and transformer for light , Further work needed,not in stock , RB; ordrng 1 w11229448 (comms harness) and 1 w11325786 (appliance manager) and 1 W11238401 (transformer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, VA 22102

Jason A.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Potomac, MD 20854

Julian H.

Job Details: 11/28/2022

Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS0

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 11/28/2022

replaced ordered parts and tested unit is now fully functional and working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Burtonsville, MD 20866

Andrew H.

Job Details: 11/28/2022

"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leesburg, VA 20175

Daniel J.

Job Details: 11/28/2022

removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Herndon, VA 20171

Richard B.

Job Details: 11/28/2022

"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Owings, MD 20736

Shane B.

Job Details: 11/28/2022

installed both parts. calibrated unit and ran service cycle. unit ran quietly. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Doswell, VA 23047

Thomas B.

Job Details: 11/28/2022

Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Potomac, MD 20854

Roberto I.

Job Details: 11/28/2022

"Replaced part, ran harvesting and fill. The icemaker worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Henrico, VA 23231

Chris B.

Job Details: 11/28/2022

cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Washington, DC 20001

Mitchell H.

Job Details: 11/28/2022

cx complaint right side back of microwave is damaged. replaced luter shell and had to bend back actual base of unit to fit new shell properly. unit is now good to go. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE

Alexander W.

Job Details: 11/28/2022

RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20016

Dustin F.

Job Details: 11/28/2022

"COuld Not Locate building via GPS or PHonecall. No buildings are labeled due to new construction. Tried calling CX and went right to voicemail. Contacted office and spoke to Ethan, he also tried and got nothing. CX will have to call back to reschedule. i took pics of street where GPS took me. Tried to reach out to CX multiple times with no answer.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 11/28/2022

replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/28/2022

sump had failed replaced sump and tested unit is now fully functional and working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Newport News, VA 23602

Lucas R.

Job Details: 11/28/2022

"replaced compressor and drier, pressurized 140 psi nitrogen, found leak at evaporator, replaced evap, vacuuumed and charged, verrified low pressure at 5 psi, advised to monitor, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Baltimore, MD 21209

Keith H.

Job Details: 11/28/2022

found rc evap over frosted and scroll damaged ordering control and scroll come back with thermistor; ordrng 1 W11172798 (cntrl-elec) and 1 W11098695 (fan-scroll)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Falls Church, VA 22043

Jason A.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, MD 20853

Julian H.

Job Details: 11/28/2022

replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)

We serviced a

WHIRLPOOL REFRIDGERATOR

Model WRS325SDHW00

Near Laurel, DE 19956

Michael E.

Job Details: 11/28/2022

"CX complaint: sometimes no ice, sometimes too much ice. From CX description, they may have pushed arm down when it was in cycle which seems to have damaged the gears that run the arm. IM may have been getting stuck in cycle before arm gears became a problem. If this problem returns, it may be a control problem. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Springfield, VA 22151

Carl R.

Job Details: 11/28/2022

Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL ICE MAKER

Model KSSC48QTS03

Near Brookeville, MD 20833

Robert L.

Job Details: 11/28/2022

"cx complaint 2 weeks after repair icemaker stopped working, cx had to go out of town for 2 months, found emitter /receiver working correctly, icemaker harvested on its own then valve just buzzed, good pressure at dispenser, found frozen fill tube, thawed out and water passed, gave quote for valve if passing water $426, collected $120 visa............. please give cx 60 days for service fee in this instance; ordrng 1 WPW10159842 (valve-inlt)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Lewes, DE 19958

Michael E.

Job Details: 11/28/2022

"CX complaint: screaming sound from unit. Tested and verified complaint. CX found when he put his hand on the resevior drain pukmp, the sound changed. I could hear the res drain pump was loud but not as loud as it had been for CX. Ordering resevior drain pump. Cannot rteschedule due to NW part.; ordrng 1 W11542868 (resevior drain pump)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Woodstock, MD 21163

Robert L.

Job Details: 11/28/2022

"on arrival, checked framing , found left rail front screw was 1/4' away from rail and right side was 1/2', left rail had 2 screw holes for adjustments, lowered left side and now panel aligns perfectly, level with 1' gap to oven door, tried raising but right side dint have 2nd hole for height adjustment, left with 1' gap, drawer closed and locked in place, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFE715H0ES0

Near Columbia, MD 21046

Robert L.

Job Details: 11/28/2022

"cx complaint switchs not allowing to change setting, found LR,RR and RF staying on high not cycling off , LF not coming on til medium then flickers , knob warped due to switch issue, also display on right side is dimming, ,ordering ordering main control, knob and 4 switches; ordrng 1 WPW10340308 (cntrl-elec) and 1 W10917724 (switch-inf LR) and 1 W10911303 (switch-inf RR) and 2 W10857622 (switch-inf LF RF)s and 1 W10854249 (knob)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Gordonsville, VA 22942

Eric F.

Job Details: 11/28/2022

"Confirmed cx complaint unit not heating. Found inline power to heating element not properly seated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Newport News, VA 23608

Carl A.

Job Details: 11/28/2022

repalce dall parts ordered was unable to tested unit as uni t has not been fully installed yet missing water line and drain line

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/28/2022

"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Lothian, MD 20711

Shane B.

Job Details: 11/28/2022

"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBBR206EPA01

Near Bethesda, MD 20816

Roberto I.

Job Details: 11/28/2022

"Replaced all led modules, all the lights turned on."

We serviced a

WHIRLPOOL RANGE

Model WFC310S0ES1

Near Bel Air, MD 21014

Brian R.

Job Details: 11/28/2022

cx complaint is knob to the LF burner just broke and comes off at times when turning burner on. found inside knob piece is broke and knob wont stay on and secure. she said they have coverage and getting ready to renew again.; ordrng 1 WP3148952 (Switch) and 1 WP3149400 (Switch)

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS0

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 11/28/2022

replaced ordered parts and tested unit is now fully functional and working as designed

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Vienna, VA 22181

Carl R.

Job Details: 11/28/2022

"Cx complaint is, Control Panel not working. Removed wall oven door and 4 screws. Unit did not move. Call the office and talked to a SR tech for support. Unit was not able to be moved to add console. Builder needs to call installer to get unit out. Needs to be rescheduled ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 11/28/2022

Installed and tested gearcase and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, VA 22554

Robert W.

Job Details: 11/28/2022

CX Complaint is the the lid not locking. Inspected unit and found the lid latch has popped out of position fixed and tested unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Elizabethtown, PA 17022

Justin L.

Job Details: 11/28/2022

Cx complaint unit not making ice. Was able to access unit and found icemaker lost home position. Ordering icemaker and setting return for Mon 12/5/22; ordrng 1 W11546935 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Potomac, MD 20854

Julian H.

Job Details: 11/28/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/28/2022

"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Washington, DC 20024

Samuel R.

Job Details: 11/28/2022

cx complaint unit console is broken.inspected unit and found console to have failed and not operate correctly.part is covered in entitlements.replaced console and unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Potomac, MD 20854

Roberto I.

Job Details: 11/28/2022

"Replaced part, ran harvesting and fill. The icemaker worked as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 11/28/2022

"cx complaint, not washing. i marked the water valve use on last visit when it shouldve been use on return. spoke to parts specialist, she said she needs to verify something before ordering and that the office will contact them. please reschedule ASAP, does not need to be me.; ordrng 1 W10648041 (valve-inlt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Herndon, VA 20171

Richard B.

Job Details: 11/28/2022

"CX cimplant. Fridge gathering water , Prior diagnosis found unit needs drip tray due to warpage. Installed drip tray , Adjusted evap so tight and reassembled unit. Fridge is cooling and draining. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Denton, MD 21629

Emmanuel R.

Job Details: 11/28/2022

"Replaced water valve and tested unit, unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Stafford, VA 22554

Robert W.

Job Details: 11/28/2022

Cx Complaint is the unit is making noise. Inspected unit and found the unit is making a noise from the front. Pulled front and found the blower wheel loose tighten and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Lusby, MD 20657

Robert A.

Job Details: 11/28/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

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