Service History 864 - VIA Appliance

We serviced a

JENN-AIR OVEN

Model JJW3830WP00

Near Rohrerstown, PA 17603

Justin L.

Job Details: 11/23/2022

Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Silver Spring, MD 20904

Israel R.

Job Details: 11/23/2022

Installed new Tub and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Market, MD 21774

Ricardo S.

Job Details: 11/23/2022

"Replaced valve, i ran diagnostic test mode, and unit works fine"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Richmond, VA 23223

Jonathon C.

Job Details: 11/23/2022

"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lexington Park, MD 20653

Shawn D.

Job Details: 11/23/2022

replaced motor thermister and control then tested and unit hats and runs. told cx to get vent checked incase issue. unit is good

We serviced a

WHIRLPOOL WASHER

Model SSSSSSSSS

Near Bowie, MD 20721

David J.

Job Details: 11/23/2022

Could not find serial number or model number on unit. This is a washing machine and is very old explain to customer without the information theres no way to order anything and by the age of it if anything was needed its possible that part is not available. Job complete. No work was done for this appointment.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Falls Church, VA 22041

Lloyd B.

Job Details: 11/23/2022

Cx complained of door issues. Installed new door and there are no longer issues. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Falls Church, VA 22041

Lloyd B.

Job Details: 11/23/2022

Cx complained of door issues. Installed new door and there are no longer issues. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Falls Church, VA 22041

Lloyd B.

Job Details: 11/23/2022

Cx complained of door issues. Installed new door and there are no longer issues. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Jason A.

Job Details: 11/23/2022

CX complaint WASHER leak. Found bellows has a hole. & loose items inside. See SDpics. Replaced part & did manual fill to about 1/2 of glass level. Ran test wash. NO LEAKS > JJ

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near ,

Brian R.

Job Details: 11/23/2022

came out to replace parts and took unit apart and found issue is belt was broke. did not have it on VS. cx upset as he said last guy didnt take unit apart just ran and looked over unit and said he will order parts needed. ordered belt and advised cx we will try and rush him back on the schedule for as soon as we can. he said last guy should come out that way he could see what he missed. office to schedule.; ordrng 1 661570V (Belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsville, MD 20659

Shawn D.

Job Details: 11/23/2022

"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Harrisburg, PA 17104

Fred G.

Job Details: 11/23/2022

"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Alexandria, VA 22315

Christian C.

Job Details: 11/23/2022

Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Chesterfield, VA 23832

Jerod R.

Job Details: 11/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Virginia Beach, VA 23462

Branden R.

Job Details: 11/23/2022

"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 11/23/2022

"Arrived on site and spoke with Kelsey at the Main Office, was advised the the door had been installed by the maintenace staff...unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 11/23/2022

"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2570AEM3

Near Chesapeake, VA 23322

Austin D.

Job Details: 11/23/2022

"cx complaint the unit is not making ice and the freezer is not closing like it should. checke the unit and ice maker is defective with proper voltage sent to it. ordering new ice maker. also found that the slide rails are completely closing. orderign new slide rails. finally noticed ice production around the back panel. found that the evap fan motor is not coming on with power being sent to it. therefore, ordering a new evap fan as well. will return once it is approved and parts come in.; ordrng 2 WPW10120018 (slide rails)s and 1 W11334745 (evap fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20037

Samuel R.

Job Details: 11/23/2022

cx comlaint unit is not draing.inspected unti and could confirmed.found drain pump to bad.also found unit to have copper bushing element.will replace element per service pointer W11540964.will use pump on return visit as cx only wants us to pull unit out once due to the small space in the kitchen.cx will call when to reschedule repair W11537778 100 tribles; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 11/23/2022

"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodstock, MD 21163

Brian R.

Job Details: 11/23/2022

cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodstock, MD 21163

Brian R.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Leesburg, VA 20175

Ken M.

Job Details: 11/23/2022

Control replaced. Fascia does not have the encoder attached to it. Unit leveled and tested. Unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Highland Springs, VA 23075

Carl A.

Job Details: 11/23/2022

call office spoke with ML about the address for this cx waas wrong; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Newport News, VA 23608

Carl A.

Job Details: 11/23/2022

"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25INSS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/23/2022

"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Accokeek, MD 20607

Robert A.

Job Details: 11/23/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2570AEM3

Near Chesapeake, VA 23322

Austin D.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Washington, DC 20002

Samuel R.

Job Details: 11/23/2022

cx complaint unit is not powering on.inspected unit and could cofirm cx complaint.tested unit and unit is getting 120.found therminal block and main harness to be bad.will need a new harness and block. W11573809 0 tribles W11330869 1 tribles; ordrng 1 W11330869 (harness) and 1 W11573809 (therminal block)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Winchester, VA 22602

Ezra M.

Job Details: 11/23/2022

"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Winchester, VA 22602

Ezra M.

Job Details: 11/23/2022

"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Aldie, VA 20105

Richard B.

Job Details: 11/23/2022

"CX complant. Not cold , Prior diagnosis found unit needs thermister and evap harness. Thawed out evap and installed harness and thermister, Zip tied thermister to evap line. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 11/23/2022

"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Annapolis, MD 21401

Alexander D.

Job Details: 11/23/2022

"replaced vent asm. cx said they've been using it on quick wash and it hasnt leaked so the vent should be cause of leak. tested unit, still no leaks at this time. advised cx to monitor and call back if issue persists"

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/23/2022

"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Alexandria, VA 22310

Christian C.

Job Details: 11/23/2022

Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Kensington, MD 20895

Israel R.

Job Details: 11/23/2022

Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Hockessin, DE 19707

Alexander W.

Job Details: 11/23/2022

Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Hanover, PA 17331

Sal R.

Job Details: 11/23/2022

"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Manassas, VA 20109

Robert W.

Job Details: 11/23/2022

Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)

We serviced a

KITCHENAID ICE MAKER

Model KRFC704FPS04

Near Chevy Chase, MD 20815

Dustin F.

Job Details: 11/23/2022

"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"

We serviced a

KITCHENAID ICE MAKER

Model KRFC704FPS04

Near Chevy Chase, MD 20815

Dustin F.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Winchester, VA 22602

Ezra M.

Job Details: 11/23/2022

"ice issue. stated was not making ice. found ice bucket full, ice maker full. removed ice. ice maker cycled, dropped ice and filled normallly. verified no ice buildup, good air flow from evap fan, temps normal. advised cust to replace filter and move food from in front of vents. tightened door handles."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ

Near Mechanicsburg, PA 17055

Drew B.

Job Details: 11/23/2022

when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ

Near Mechanicsburg, PA 17055

Drew B.

Job Details: 11/23/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20011

Mitchell H.

Job Details: 11/23/2022

cx complaint unit is not cooling again. got to unit and found low side pressure -25 high side 90 when i arrived. got nitrogen from van and filled to 180 psi. let sit and pressure started to drop very slow over 15 mins. only 3 psi but did drop so has sall leak somewhere. while pressurixed i checked over all jointws with uv light. no dye anywhere on evap or back of unit near comp. called techline with findings. found unit to have leak somewhere we could not access. unit is being put under for review. job completed. nothing more we can do.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Virginia Beach, VA 23451

Justin W.

Job Details: 11/23/2022

cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Parkville, MD 21234

Keith H.

Job Details: 11/23/2022

cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, PA 17603

Justin L.

Job Details: 11/23/2022

Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Dumfries, VA 22026

Robert W.

Job Details: 11/23/2022

"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS7

Near Germantown, MD 20876

Julian H.

Job Details: 11/23/2022

CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Leesburg, VA 20176

Ken M.

Job Details: 11/23/2022

Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Windsor, VA 23487

Zachery R.

Job Details: 11/23/2022

"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

installed control and now operates when hookup checks good

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Carlisle, PA 17013

Drew B.

Job Details: 11/23/2022

installed control and now operates when hookup checks good

We serviced a

JENNAIR DISHWASHER

Model JDPSS245LX0

Near Fairfax, VA 22032

Carl R.

Job Details: 11/23/2022

"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Severn, MD 21144

Emmanuel R.

Job Details: 11/23/2022

"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lanham, MD 20706

David J.

Job Details: 11/23/2022

"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Warrenton, VA 20186

Daniel J.

Job Details: 11/23/2022

installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near McLean, VA 22101

Lloyd B.

Job Details: 11/23/2022

Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model MEW7530DS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 11/23/2022

replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly

We serviced a

WHIRLPOOL COMBO

Model WET4027HW1

Near ,

Alexander W.

Job Details: 11/23/2022

Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete

We serviced a

IKEA DISHWASHER

Model IDT830SAGS0

Near Woodbridge, VA 22191

Robert W.

Job Details: 11/23/2022

"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, VA 23664

Carl A.

Job Details: 11/23/2022

"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/23/2022

"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Potomac, MD 20854

Roberto I.

Job Details: 11/23/2022

"Cx complaint squeacky noise Inspected unit and manually turned the basket. Found the bellow rubbing against the basket on the top making a squeacky noise, Pushed the gasket in place by applying force on it. Ran spin (test 7) 2 times, the unit worked as designed. If the cx calls back with the same issue, please per id bellow W11314648 (mandatory)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Silver Spring, MD 20910

Dustin F.

Job Details: 11/23/2022

"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/23/2022

"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Ellicott City, MD 21042

Robert L.

Job Details: 11/23/2022

"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Washington, DC 20002

Mitchell H.

Job Details: 11/23/2022

"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."

We serviced a

MAYTAG DRYER

Model PYE2300AYW

Near Charlottesville, VA 22902

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"

We serviced a

JENNAIR MICROWAVE

Model JMC2430WP01

Near Towson, MD 21204

Keith H.

Job Details: 11/23/2022

cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Hagerstown, MD 21740

Danny R.

Job Details: 11/23/2022

fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Cabin John, MD 20818

Jason A.

Job Details: 11/23/2022

CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Dumfries, VA 22026

Robert W.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Selbyville, DE 19975

Michael E.

Job Details: 11/23/2022

"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Washington, DC 20017

Samuel R.

Job Details: 11/23/2022

replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 11/23/2022

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 11/23/2022

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Newport News, VA 23602

Carl A.

Job Details: 11/23/2022

replaced all parts tested unit works as designed

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Chambersburg, PA 17201

Andrew S.

Job Details: 11/23/2022

"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Vienna, VA 22180

Carl R.

Job Details: 11/23/2022

"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Crofton, MD 21114

Alexander D.

Job Details: 11/23/2022

"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23227

Thomas B.

Job Details: 11/23/2022

Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS2

Near Norfolk, VA 23517

Anthony D.

Job Details: 11/23/2022

cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee

We serviced a

WHIRLPOOL RANGE

Model WW30430P

Near Woodbridge, VA 22191

Robert W.

Job Details: 11/23/2022

"Arr at Cx and CX had part but the part is a relay that needs to be sotard to board not something we do. CX wanted hinges changed, Replaced hinges on lower oven didnt need second tech due to CX having wrong part."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Earlysville, VA 22936

Eric F.

Job Details: 11/23/2022

"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Washington, DC 20002

Samuel R.

Job Details: 11/23/2022

cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Brian R.

Job Details: 11/23/2022

We serviced a

WHIRLPOOL RANGE

Model WWFG505M0BS

Near Newport News, VA 23608

Carl A.

Job Details: 11/23/2022

"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Herndon, VA 20170

Richard B.

Job Details: 11/23/2022

"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/23/2022

"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120EBS08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/23/2022

Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 11/23/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Poolesville, MD 20837

Julian H.

Job Details: 11/23/2022

"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS2

Near Norfolk, VA 23517

Anthony D.

Job Details: 11/23/2022

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