Service History 864 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Middletown, PA 17057

Justin L.

Job Details: 11/28/2022

As per previous tech was able to access unit and after removing sump assembly noticed that the cx inlet water line is copper and its kinked in on itself. Informed cx of findings and cx also stated that the sink sometimes backfills. Cx will need plumber to resolve the issues. Replaced part and tested unit operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Bel Air, MD 21015

Brian R.

Job Details: 11/28/2022

cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Richmond, VA 23236

Joseph D.

Job Details: 11/28/2022

"replaced tub suspension cam and gearcase, unit no longer leaking"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Harrisburg, PA 17109

Justin L.

Job Details: 11/28/2022

As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Portsmouth, VA 23702

Zachery R.

Job Details: 11/28/2022

"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near McLean, VA 22101

Jason A.

Job Details: 11/28/2022

CX complaint MW cavity lights not working. MW doesnt start to heat sometimes - CX cannot tell if door sw are closed due to MW light is out. Replaced bulb & hinge & arm. Monitor door sw status in diagnostics. Door switches are discolored & cant get a good measurement > JJ; ordrng 1 W11449277 (harness incl door switches) and 1 W11325786 (MW APL MGR)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 11/28/2022

Replaced valve unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chester, VA 23831

John P.

Job Details: 11/28/2022

Unable to locate unit store has no record of serial.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS356ESS00

Near Glen Allen, VA 23059

Jerod R.

Job Details: 11/28/2022

"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Woodbine, MD 21797

Marc M.

Job Details: 11/28/2022

went to install led and immediately noticed that the top rear rc led (included pics) was the only led not strobbing which in many cases is indicative of the disruption int he circuit. replaced with the fc (white) led to test and found that to indeed be the failed led. unfortunately the led ordered was white in color where as the rc leds are all silver/chrome bezel. also cx was expecting two leds in rc to be replaced. found bottom left wall led to be failed as well. will still need to order correct corresponding leds in silver bezel.; ordrng 3 W11462342 (rc led (silver))s

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Chesapeake, VA 23321

Zachery R.

Job Details: 11/28/2022

"replaced socket and bulb, tested, unit working as designed."

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22102

Carl R.

Job Details: 11/28/2022

"Cx complaint is, Freezer door not closing tight, defrosting on the top of freezer, water drop. Opened Fc door and seen frost and ice buildup on the freezer side. Removed ice and frost build up on door and ceiling. Used a bright light to see any gaps from the door gasket. Light was noticed from a gap between the gasket and fram of the freezer. Called tech support to document findings. No fram damage or warping of fram found. Used heat to fluff out door gaskets on Fc and Rc gaskets. Left instructions to not open doo9rs for 30 to 40 min. Unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 11/28/2022

Cx complained the unit made noise. Inspected the unit and found a noisy drain pump. Removed the pump and reinstalled and tested and it no longer makes noise. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 11/28/2022

replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Reisterstown, MD 21136

Keith H.

Job Details: 11/28/2022

7735140499...cx complaint is still no ice inspected and found the pantry drawer control is shorted called techline and was advised to replace the harness and control; ordrng 1 W11170612 (harns-wire) and 1 WPW10503833 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFC8090GX0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 11/28/2022

"complaint is the unit still not drying. cx said unit worked for 10 loads or so then F0E3 error popped up. heater, control and drain pump have been replaced and techline has been called several times. when i arrived unit was full of clothes, they were still damp. checked for codes and found F0E3 high temp error, no air flow. called techline. had me check sensor at J14, 16.69k ohms, in spec. tested heater and fan. both run in diagnostics. advised issue must be programming being all componants are in spec. advised replacing ACU again and UI. SR#7734617827. quoted cx and gave her SR#. she said she will call whirlpool but most likely will not spend anymore money on this unit.; ordrng 1 W11280150 (door) and 1 W11260742 (ACU)"

We serviced a

WHIRLPOOL WASHER

Model GHW9250MW0

Near Annapolis, MD 21401

Alexander D.

Job Details: 11/28/2022

"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/28/2022

"CX complaint is the LF not igniting, Inspected unit and found the LF burner not igniting, Ignitior is working properly pulled burner head disassembled and put ir back together got burner to ignite but burner head not allowing gas to flow properly. Ordering Burner head.; ordrng 1 W11344539 (Burner head LF)"

We serviced a

KITCHENAID COOKTOP

Model KCGC558JSS00

Near Falls Church, VA 22046

Jason A.

Job Details: 11/28/2022

CX complaint COOKTOP FL burner slow to light. Check burner sparks but spark goes sideways - not straight up to cap. Adjust burner base & cap. Test ALL burners ignite within 2-3 sparks > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Carl A.

Job Details: 11/28/2022

cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Germantown, MD 20876

Julian H.

Job Details: 11/28/2022

replaced parts & working

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Harrisburg, PA 17111

Justin L.

Job Details: 11/28/2022

cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Ruckersville, VA 22968

Eric F.

Job Details: 11/28/2022

"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Upper Marlboro, MD 20774

David J.

Job Details: 11/28/2022

Cx complaint switch is broken. Inspected unit and found door switch had came off and is defective. Unit needs to have switch replaced that way unit works as designed and work properly. Ordering door switch for return visit. Appointment has been scheduled ; ordrng 1 WP3406107 (Door switch)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS10

Near Washington, DC 20009

Mitchell H.

Job Details: 11/28/2022

installed fuse and tested unit is now good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Middletown, PA 17057

Justin L.

Job Details: 11/28/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Richmond, VA 23223

Joseph D.

Job Details: 11/28/2022

unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Easton, MD 21601

Emmanuel R.

Job Details: 11/28/2022

"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Washington, DC 20002

Mitchell H.

Job Details: 11/28/2022

"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near York, PA 17403

Drew B.

Job Details: 11/28/2022

replaced parts and now checks good

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Conway, SC 29527

Jason T.

Job Details: 11/28/2022

"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"

We serviced a

FORD VAN

Model TRANSIT117

Near Chester, VA 23831

Chris B.

Job Details: 11/28/2022

stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Vienna, VA 22181

Carl R.

Job Details: 11/28/2022

"Cx complaint is, Control Panel not working. Removed wall oven door and 4 screws. Unit did not move. Call the office and talked to a SR tech for support. Unit was not able to be moved to add console. Builder needs to call installer to get unit out. Needs to be rescheduled ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Richmond, VA 23233

Jerod R.

Job Details: 11/28/2022

replaced ordered part unit is now fully functional and working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Nokesville, VA 20181

Ezra M.

Job Details: 11/28/2022

"no cool. compressor noisy when starting, clicks off. replaced start device and run capacitor. unit started. running. pulling between .813 and .845 amps, temps dropping.; ordrng 1 WPW10350564 (capacitor em vs) and 1 WPW10197428 (start relay em vs), used 1 WPW10350564 (run capacitor), and 1 WPW10197428 (start relay) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Abbottstown, PA 17301

Sal R.

Job Details: 11/28/2022

"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Spring Grove, PA 17362

Drew B.

Job Details: 11/28/2022

cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good

We serviced a

MAYTAG RANGE

Model MER6600FZ3

Near Stevensville, MD 21666

Emmanuel R.

Job Details: 11/28/2022

"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."

We serviced a

UNKNOWN HOOD

Model UXT4236ADS2

Near Moseley, VA 23120

John P.

Job Details: 11/28/2022

CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/28/2022

"cx complaint, lights out. replaced modules, found the problem to be with the forward icemaker LED. this unit falls under the S-code (S191AQ) ordering update kit. unable to resched.; ordrng 1 W11601311 (LED Kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Newark, DE 19702

Andrew W.

Job Details: 11/28/2022

Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Harrisburg, PA 17109

Justin L.

Job Details: 11/28/2022

As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW3

Near Fairfax, VA 22030

Justin S.

Job Details: 11/28/2022

one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chantilly, VA 20152

Daniel J.

Job Details: 11/28/2022

unit giving error code for user interface replaced control and inspected ui corrosion building up on back side of contorl ordering ui panel and seal ui showing sp order; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 W11460962 (user interface)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Ashland, VA 23005

Thomas B.

Job Details: 11/28/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally

We serviced a

WHIRLPOOL REFRIDGERATOR

Model WRS325SDHW00

Near Laurel, DE 19956

Michael E.

Job Details: 11/28/2022

"CX complaint: sometimes no ice, sometimes too much ice. From CX description, they may have pushed arm down when it was in cycle which seems to have damaged the gears that run the arm. IM may have been getting stuck in cycle before arm gears became a problem. If this problem returns, it may be a control problem. Unit is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 11/28/2022

i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Williamsburg, VA 23185

Carl A.

Job Details: 11/28/2022

"cx complaint of unit not working,checkedu nit to find the following error codes F7E6,F9E1,unable to get unit to repsone at all ohmed out componts and appears the board recviing power but not puting it out ordering parts needed for repairs; ordrng 1 W11170319 (Electronic Control Board) and 1 W10903238 (HARNSWIRE) and 1 W10890624 (Drive Motor) and 1 W10913953 (actuator)"

We serviced a

JENN-AIR HOOD

Model JXD7036YS7

Near Vienna, VA 22180

Carl R.

Job Details: 11/28/2022

"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Moseley, VA 23120

John P.

Job Details: 11/28/2022

"CX Complaint unit making noise checked unit found belt slipping replaced belt tested working as designed.; ordrng 1 WPW10006384 (Belt JPV/S), used 1 WPW10006384 (Belt JPV/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Potomac, MD 20854

Andrew H.

Job Details: 11/28/2022

Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Sterling, VA 20166

Justin S.

Job Details: 11/28/2022

the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Virginia Beach, VA 23451

Branden R.

Job Details: 11/28/2022

"cx complaint after repair 10/06, oven still not working & left hand side front burner not working properly chcked unit and found unable to adjust front left burner , when on simmer half the burner goes out unable to adjust unit will need a new manifold assembly .checked oven and both elements checked good at 20 ohms , temp sensor checked good with 1080 ohms tested and unit is cycling like it should oven running as designed called techline to doc sr7735141661 techline advised tech will need to be sent with gas pressure tester .on return visit .; ordrng 1 W11356345 (Manifold Assembly) and 1 gaspressuretester (gas pressure tester)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC

Near Richmond, VA 23236

Joseph D.

Job Details: 11/28/2022

"found unit on control lock, cleared drain line, reset calibrated, unit now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Poolesville, MD 20837

Julian H.

Job Details: 11/28/2022

replaced valve tested & working

We serviced a

WHIRLPOOL DISHWASHER

Model GU3100XTVQ

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 11/28/2022

"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Newport News, VA 23602

Lucas R.

Job Details: 11/28/2022

"thawed evap, replaced door and harness, u.i included on new door, verrified seal, tested, unit working as designed.; ordrng 1 W10271540 (fitting LR/VS), used 1 W10271540 (fitting LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chester, VA 23831

John P.

Job Details: 11/28/2022

CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Harrisburg, PA 17111

Justin L.

Job Details: 11/28/2022

cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Norfolk, VA 23503

Anthony D.

Job Details: 11/28/2022

cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 11/28/2022

"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/28/2022

"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Ruckersville, VA 22968

Eric F.

Job Details: 11/28/2022

"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Front Royal, VA 22630

Ezra M.

Job Details: 11/28/2022

"no answer at door. called office, spoke with CV, duplicate ticket, should not have been scheduled."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Abbottstown, PA 17301

Sal R.

Job Details: 11/28/2022

CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Reisterstown, MD 21136

Keith H.

Job Details: 11/28/2022

We serviced a

JENNAIR REFRIGERATOR

Model JSC23C9EEM00

Near Baltimore, MD 21209

Keith H.

Job Details: 11/28/2022

installed control unit should be working

We serviced a

MAYTAG RANGE

Model MER6600FZ3

Near Stevensville, MD 21666

Emmanuel R.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 11/28/2022

the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Washington, DC 20007

Dustin F.

Job Details: 11/28/2022

"CX complaint: upper drawer holder broke and unit not cleaning all the way. Replaced Rack adjusters with kit Pre ID, inspected spray arms and found them clogged heavily. i advised cx to clean them out and test unit, CX insisted on getting a new one. Ordering new Spray arm.; ordrng 1 WPW10498900 (Spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE

Alexander W.

Job Details: 11/28/2022

RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Ashland, VA 23005

Thomas B.

Job Details: 11/28/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesterfield, VA 23838

John P.

Job Details: 11/28/2022

CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Newark, DE 19702

Frederick R.

Job Details: 11/28/2022

CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Reisterstown, MD 21136

Keith H.

Job Details: 11/28/2022

installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)

We serviced a

UNKNOWN HOOD

Model UXT4236ADS2

Near Moseley, VA 23120

John P.

Job Details: 11/28/2022

CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)

We serviced a

KITCHENAID DRYER

Model KEYS750GQ0

Near Providence Forge, VA 23140

Chris B.

Job Details: 11/28/2022

cx comp unit will run but drum will not spin insp unit conf cx comp found broken belt replacedbelt tested unit working as desighned collected 120 sc 110 labor 15 ship and 7.80 part and .47 tax total collected 253.27

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fulton, MD 20759

Robert L.

Job Details: 11/28/2022

"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC 20002

Mitchell H.

Job Details: 11/28/2022

cx complaint units dryer is not working. got to unit and confirmed. door switch checks good. found no power to the pts switch or timer. thermal fuse is most likely bad. can not pull unit out as its in a very tiny place. quoted cx for 2nd tech as well as parts labor and svc call. she informed me she didnt know she was gonna need to pay for it today. she told me should could not pay at all until friday.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/28/2022

"replaced all parts, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dumfries, VA 22026

Tanner B.

Job Details: 11/28/2022

"inst6alled new compressor , refilled w/ 1.91oz r600a.. allow 24hrs too cool. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Highspire, PA 17034

Sal R.

Job Details: 11/28/2022

"CX complaint is that the unti is not starting the oven. I found that all harnesses are securely connected. I found the igniter to be good. I am ordering 1 saftey valve (WP98014893), and 1 control board (W11126814). I ahve set a retun date for 12/6; ordrng 1 WP98014893 (safty valve 9 @ tribs) and 1 W11126814 (control board 22 @ tribs) and 1 LOOK (LOOK)"

We serviced a

JENN-AIR HOOD

Model JXD7036YS7

Near Vienna, VA 22180

Carl R.

Job Details: 11/28/2022

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ00

Near Richmond, VA 23225

Joseph D.

Job Details: 11/28/2022

"cx complaint unit with feroen drain line, confirmed complaint found clogged drain, cleared with steam and vacuum, removed blockage from drain line, unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Poolesville, MD 20837

Julian H.

Job Details: 11/28/2022

replaced valve tested & working

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Lusby, MD 20657

Robert A.

Job Details: 11/28/2022

"I came to install the control board. I found the unit run however the fans are not running at all. The fans ran on high/low and low in test mode but did not run at all while the unit runs. I replaced the control board and the fans still did not run while in normal use, now it is not running in test mode either. The unit need a new hood fan board (small board above the main control board. I'm ordering the part for the return visit.; ordrng 1 W11443149 (hood control board)"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Alexandria, VA 22302

Lloyd B.

Job Details: 11/28/2022

Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/28/2022

upon arrival cx stated they rescheduled. left ty card with cx.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Timberville, VA 22853

Danny R.

Job Details: 11/28/2022

"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."

We serviced a

WHIRLPOOL WASHER

Model mvwb765fw3

Near Norfolk, VA 23508

Anthony D.

Job Details: 11/28/2022

cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Reston, VA 20191

Carl R.

Job Details: 11/28/2022

Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Reisterstown, MD 21136

Keith H.

Job Details: 11/28/2022

installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bear, DE 19701

Andrew W.

Job Details: 11/28/2022

Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leesburg, VA 20175

Justin S.

Job Details: 11/28/2022

"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Fort Washington, MD 20744

Shane B.

Job Details: 11/28/2022

"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Laurel, MD 20707

Andrew H.

Job Details: 11/28/2022

"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23452

Branden R.

Job Details: 11/28/2022

cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Broadway, VA 22815

Danny R.

Job Details: 11/28/2022

i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Alexandria, VA 22314

Christian C.

Job Details: 11/28/2022

Cx complaint unit only works in timed dry. Inspected unit no errors. Vent is clear. Unit is heating up. Tested moisture sensor harness reading open when dry and getting over 300kohms while moving moist cloth over strips. Moisture sensor tested good. Tested moisture sensor through diagnostics and value does not change when moving moist cloth over strips. Ordering control. Control 0 at upper marlboro and 1 at whirlpool.; ordrng 1 W11618917 (control)

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Reston, VA 20191

Carl R.

Job Details: 11/28/2022

Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)

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