We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details:
11/28/2022
CX complaint DW adjusters broken & was told by Whirlpool parts&labor are covered under Scode. Adj not covered. Called office. Some parts previous tech removed not on unit & we are covering. Called Renner & MA > JJ; ordrng 2 WPW10195840 (positioner 6)s and 2 WPW10250160 (clip 3)s
We serviced a
WHIRLPOOL WASHER
Model Mvwc565Fw1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/28/2022
Replaced valve unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/28/2022
Replaced valve unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model JDRP430WP01
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/28/2022
Replaced fan and low speed not working at all found control not sending power to fan. needs Control; ordrng 1 W10876298 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details:
11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, lights out. replaced modules, found the problem to be with the forward icemaker LED. this unit falls under the S-code (S191AQ) ordering update kit. unable to resched.; ordrng 1 W11601311 (LED Kit)"
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/28/2022
"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details:
11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Falls Church, VA 22046
Jason A.
Job Details:
11/28/2022
CX complaint COOKTOP FL burner slow to light. Check burner sparks but spark goes sideways - not straight up to cap. Adjust burner base & cap. Test ALL burners ignite within 2-3 sparks > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details:
11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Eric W.
Job Details:
11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Jason A.
Job Details:
11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details:
11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly. cx paid 120 service call with check
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Anthony D.
Job Details:
11/28/2022
replaced gearcase motor washplate slputch belt calibrated tested unit is working as designed
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, VA 22180
Carl R.
Job Details:
11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details:
11/28/2022
replaced parts can set temperature down now working fine MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details:
11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details:
11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
Replaced valve and unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newark, DE 19713
Andrew W.
Job Details:
11/28/2022
"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Newark, DE 19702
Andrew W.
Job Details:
11/28/2022
Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details:
11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Reston, VA 20191
Richard B.
Job Details:
11/28/2022
"CX complant. Microwav not heating , Prior diagnosis found unit needs control , Installed control and found unit also needs button holders In stock ,CX paid iin full , Sceduled , Microwave is heating Further wiork needeed , RB; ordrng 4 W11116990 (Button holder 19.17)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Falls Church, VA 22043
Jason A.
Job Details:
11/28/2022
CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Accokeek, MD 20607
Robert A.
Job Details:
11/28/2022
Cx complaint that there are many broken shelf parts and the water dispenser pressure is low. I inspected the unit to confirm the complaint. The shelf parts need to be replaced and the water filter needs to be replaced as well. I ordered the shelf parts for the return. The cx will install them himself so I did not charge for the labor. I collected the payment in full by CC.; ordrng 1 WPW10402695 (shelf 109.75 LOOK) and 1 W10847546 (shelf front 44.59 LOOK) and 1 W10850129 (crisper drawer 75.39 LOOK) and 1 W10838874 (door bin 41.07 LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Potomac, MD 20854
Andrew H.
Job Details:
11/28/2022
Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Anthony D.
Job Details:
11/28/2022
cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details:
11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Frederick R.
Job Details:
11/28/2022
CX cancelled appt at door. No services rendered
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fulton, MD 20759
Robert L.
Job Details:
11/28/2022
"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Whiteford, MD 21160
Brian R.
Job Details:
11/28/2022
cx canceled at door and said unit is just fine. talked to him a few min as he elder to make sure and he said he lubed rails as door didnt close all the way and got ice on it. advised i will close ticket out then.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Falls Church, VA 22046
Jason A.
Job Details:
11/28/2022
CX complaint RANGE OVEN door damage. Verify & document damage & replace door outer panel. Test door operates properly > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/28/2022
"no ice. leaking on floor. checked temps, fc compartment at 4 in top drawer between food, ice bucket at 19 degrees, ff compartment at 38 degrees between food on middle shelf. ice maker has water in mold, fc ice maker has some ice. called techline, spoke with andrew, 7735136705ice maker test 56, E0. test 15, optics working properly. test 37, 01,; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
Replaced sump assembly as per previous diagnosis. Tested unit ajnd it is now working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details:
11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, MD 21209
Keith H.
Job Details:
11/28/2022
installed control unit should be working
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Branden R.
Job Details:
11/28/2022
cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Oakton, VA 22124
Carl R.
Job Details:
11/28/2022
"Cx complaint is, F2 E1 - Wall Oven. Unit was turned off when I approached the unit, cx turned unit on and f2e1 appeared multiple times. Tried to access diagnostic mode, access to diagnostic was not granted. Unit will need to have console to start, and possible rediagnosed. ; ordrng 1 W11236888 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Potomac, MD 20854
Julian H.
Job Details:
11/28/2022
Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)
We serviced a
KITCHENAID DRYER
Model KEYS750GQ0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/28/2022
cx comp unit will run but drum will not spin insp unit conf cx comp found broken belt replacedbelt tested unit working as desighned collected 120 sc 110 labor 15 ship and 7.80 part and .47 tax total collected 253.27
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fulton, MD 20759
Robert L.
Job Details:
11/28/2022
"cx complaint f2e1. confirmed eorrs, found finger prints on conosle, cleaned and dried console reset breaker for 5 minutes, error gone, cx to monitor, quoted $921 for console replacement, tested all ops ok, collected $120 visa; ordrng 1 W10887855 (panl-cntrl stainless)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/28/2022
"house is 212 and behind front two houses . went to wrong address 2 times , once in house advised cx unit is no longer under warrnty and service of 120 no including parts or labor will be due , cx stated unit is not vary old and should have warrnty advised unit is out other then SS and cx refused service stating they will be reaching out to WP sense unit is not old at all ."
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Robert L.
Job Details:
11/28/2022
"cx complaint switchs not allowing to change setting, found LR,RR and RF staying on high not cycling off , LF not coming on til medium then flickers , knob warped due to switch issue, also display on right side is dimming, ,ordering ordering main control, knob and 4 switches; ordrng 1 WPW10340308 (cntrl-elec) and 1 W10917724 (switch-inf LR) and 1 W10911303 (switch-inf RR) and 2 W10857622 (switch-inf LF RF)s and 1 W10854249 (knob)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of unit not working,checkedu nit to find the following error codes F7E6,F9E1,unable to get unit to repsone at all ohmed out componts and appears the board recviing power but not puting it out ordering parts needed for repairs; ordrng 1 W11170319 (Electronic Control Board) and 1 W10903238 (HARNSWIRE) and 1 W10890624 (Drive Motor) and 1 W10913953 (actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/28/2022
"came out to replace parts on unit , disassembled and replaced UI , vent wax motor and gasket , uninstalled and replace heating element . tested unit and unit tested good reinstalled and unit is running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Marc M.
Job Details:
11/28/2022
cx complaint unit not illuminating leds. inspected and found unit applicable to Special Project #: S84638 W11606409. replaced leds with pre id parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EWH02
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not draining and freezing water in fc compartment. Did confirm and found ptrap had a plug of mold in it. Removed blockage and washed out ptrap with soapy water. Removed ice and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ00
Near Richmond, VA 23225
Joseph D.
Job Details:
11/28/2022
"cx complaint unit with feroen drain line, confirmed complaint found clogged drain, cleared with steam and vacuum, removed blockage from drain line, unit working properly."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Highland, MD 20777
Robert L.
Job Details:
11/28/2022
"since last visit cx had new issue with lid lock, found f5e1,f5e2,f5e1 stored, replaced console per previous, replaced lid lock from truck stock, recalibrated and tested all ops ok, reordering for truck stock; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details:
11/28/2022
replaced parts can set temperature down now working fine MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Abbottstown, PA 17301
Sal R.
Job Details:
11/28/2022
CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bowie, MD 20715
Shawn D.
Job Details:
11/28/2022
cx complaint same issue cothes getting stuck under agitator gap is to big only on 1 side. inspected unit and confirmed gap is biger on left side all my fingers slip uner agitator. grabbed new agitatior and new one is worse my hole hand slips under now on one side. reinstalled old agitator to find it now sits even in tub and my fingers do not slip under. cx agreed its now fine. informed cx if happens again to call whirlpool to make sure they cover repair
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cockeysville, MD 21030
Brian R.
Job Details:
11/28/2022
came out to replace parts. doorshipped to cx and good. wrong harness in bag. new door came with UI tapped to it. sent ordered UI back. tested and went over unit. un it now checks. cx will keep a eye on unit and see how it does and will call back if needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
cx comp unit fc light will not light insp unit conf cx comp found 120v at light and light not lighting ordering light W11602886; ordrng 1 W11602886 (fc light)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Marc M.
Job Details:
11/28/2022
cx complaint unit not illuminating leds. inspected and found unit applicable to Special Project #: S84638 W11606409. replaced leds with pre id parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, DE 19701
Andrew W.
Job Details:
11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Daniel J.
Job Details:
11/28/2022
removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details:
11/28/2022
Was able to access unit and install new door switch. Unit works as designed no further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not maintaining heat. tested unit, verified complaint. found bake element not heating. verified power. ordering bake element. element replaced OOW less than a year ago, element is covered by our parts warranty. cx paid service call, labor, and shipping at 245 total resched for 12/9/22; ordrng 1 W10779716 (elmnt-bake)"