We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
replaced parts and now checks good
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details: 11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details: 11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details: 11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/28/2022
"came out to replace ice maker , replaced and tested unit , unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, MD 20607
Shane B.
Job Details: 11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details: 11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details: 11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond, VA 23234
Chris B.
Job Details: 11/28/2022
replaced ordered parts tesetd unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/28/2022
"CX complaint humming noise during wash.Ran diag, no errors. Confirmed humming noise from wash motor during test cycle. Replaced sump/motor assy using pre id part. Ran a new test cycle, the unit worked as designed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20011
Samuel R.
Job Details: 11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20011
Samuel R.
Job Details: 11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles City, VA 23030
Chris B.
Job Details: 11/28/2022
cx comp unit will not spin close out insp unit could not duplicate cx comp found cx was unit non he detergent and not using bulky cycle when washing towels advised cx of use and care tested unit working as desighned no errors stored at this time
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/28/2022
"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Odenton, MD 21113
Eric W.
Job Details: 11/28/2022
Cx complaint is surface burner(s) sparking or clicking - gas double oven range - pre-id multiple burners cx desided not to get work done ; ordrng 1 WPW10204705 (manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Anthony D.
Job Details: 11/28/2022
cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"found unit on control lock, cleared drain line, reset calibrated, unit now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Silver Spring, MD 20910
Dustin F.
Job Details: 11/28/2022
"CX complaint: Unit keeps saying to close door when trying to operate.Inspected unit, confirmed complaint, Found interlock switch stuck open, as well as damage to the reciever catch on the bottom switch. replaced Interlock switch with PRe Id Interlock kit and tested unit, unit now working as intended. CX paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/28/2022
"Cx complained of a noise and no water. Inspected the unit and found that the straps that hold the compressor down, were loose. Tightened the metal straps and there is no longer a vibrating metal noise. Removed filter and the water dispenses. Unit needs new filter housing. Service declined. Job complete; ordrng 1 WPW10238123 (filter head 121.46)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Whiteford, MD 21160
Brian R.
Job Details: 11/28/2022
cx canceled at door and said unit is just fine. talked to him a few min as he elder to make sure and he said he lubed rails as door didnt close all the way and got ice on it. advised i will close ticket out then.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details: 11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details: 11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"no answer at door. called office, spoke with CV, duplicate ticket, should not have been scheduled."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details: 11/28/2022
replaced parts can set temperature down now working fine MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Carl A.
Job Details: 11/28/2022
"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"found unit on control lock, cleared drain line, reset calibrated, unit now working properly."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newark, DE 19713
Andrew W.
Job Details: 11/28/2022
"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details: 11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, MD 21209
Keith H.
Job Details: 11/28/2022
installed control unit should be working
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, MD 21209
Keith H.
Job Details: 11/28/2022
installed control unit should be working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23838
John P.
Job Details: 11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cxc complaint of unit not heating,checked unit to confrim not heating,pulled unit out to find the tco open,replaced tco tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"no answer at door. called office, spoke with CV, duplicate ticket, should not have been scheduled."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint f2e1. confirmed eorrs, found finger prints on conosle, cleaned and dried console reset breaker for 5 minutes, error gone, cx to monitor, quoted $921 for console replacement, tested all ops ok, collected $120 visa; ordrng 1 W10887855 (panl-cntrl stainless)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/28/2022
"the unit has filter issues, the filter is over 6 mounths old. the customer is replacing the filter..W11162042"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Williamsburg, VA 23185
Carl A.
Job Details: 11/28/2022
"cx complaint of unit not working,checkedu nit to find the following error codes F7E6,F9E1,unable to get unit to repsone at all ohmed out componts and appears the board recviing power but not puting it out ordering parts needed for repairs; ordrng 1 W11170319 (Electronic Control Board) and 1 W10903238 (HARNSWIRE) and 1 W10890624 (Drive Motor) and 1 W10913953 (actuator)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 11/28/2022
Cx complaint switch is broken. Inspected unit and found door switch had came off and is defective. Unit needs to have switch replaced that way unit works as designed and work properly. Ordering door switch for return visit. Appointment has been scheduled ; ordrng 1 WP3406107 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details: 11/28/2022
"inst6alled new compressor , refilled w/ 1.91oz r600a.. allow 24hrs too cool. Job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details: 11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, MD 20721
David J.
Job Details: 11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Alexander D.
Job Details: 11/28/2022
"cx within 30days of prior service, icemaker was replaced less than 1yr ago. cx complaint icemaker still making big bricks of ice causing ice chute to jam up and water to drip out dispenser. inspected unit and verified complaint. cx said it made one batch that wasnt too big. probably because it had air in the water line from replacing valve. cx did say when we replace icemaker it worked for a couple months before having this issue again. ran test 120 and it stopped mid cycle and gave E2 error. called techline to document repeat issue, sr#7735139797 ordering icemaker, in stock @tribles. scheduled return visit for 12/9, please place cx on cancellation list; ordrng 1 W11557001 (icemaker(REORDER)) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Highland, MD 20777
Robert L.
Job Details: 11/28/2022
"since last visit cx had new issue with lid lock, found f5e1,f5e2,f5e1 stored, replaced console per previous, replaced lid lock from truck stock, recalibrated and tested all ops ok, reordering for truck stock; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kearneysville, WV 25430
Ricky E.
Job Details: 11/28/2022
"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Abbottstown, PA 17301
Sal R.
Job Details: 11/28/2022
CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, VA 22030
Richard B.
Job Details: 11/28/2022
"CX complant. Microwave not working. Prior diagnosis found unit needs comms harness , Light , light harness , appliance manager and console , Installed all and tested unit throwing same error code again , F6E8 lost comms with app manager. Reordering appliance manager , comms harness and transformer for light , Further work needed,not in stock , RB; ordrng 1 w11229448 (comms harness) and 1 w11325786 (appliance manager) and 1 W11238401 (transformer)"
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details: 11/28/2022
CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details: 11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Whiteford, MD 21160
Brian R.
Job Details: 11/28/2022
cx canceled at door and said unit is just fine. talked to him a few min as he elder to make sure and he said he lubed rails as door didnt close all the way and got ice on it. advised i will close ticket out then.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23838
John P.
Job Details: 11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Daniel J.
Job Details: 11/28/2022
removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Highspire, PA 17034
Sal R.
Job Details: 11/28/2022
"CX complaint is that the unti is not starting the oven. I found that all harnesses are securely connected. I found the igniter to be good. I am ordering 1 saftey valve (WP98014893), and 1 control board (W11126814). I ahve set a retun date for 12/6; ordrng 1 WP98014893 (safty valve 9 @ tribs) and 1 W11126814 (control board 22 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL ICE MAKER
Model KSSC48QTS03
Near Brookeville, MD 20833
Robert L.
Job Details: 11/28/2022
"cx complaint 2 weeks after repair icemaker stopped working, cx had to go out of town for 2 months, found emitter /receiver working correctly, icemaker harvested on its own then valve just buzzed, good pressure at dispenser, found frozen fill tube, thawed out and water passed, gave quote for valve if passing water $426, collected $120 visa............. please give cx 60 days for service fee in this instance; ordrng 1 WPW10159842 (valve-inlt)"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/28/2022
left front burner on high no matter the setting on switch replaced switch now able to set to low and high
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/28/2022
left front burner on high no matter the setting on switch replaced switch now able to set to low and high
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details: 11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/28/2022
came out to replace parts. doorshipped to cx and good. wrong harness in bag. new door came with UI tapped to it. sent ordered UI back. tested and went over unit. un it now checks. cx will keep a eye on unit and see how it does and will call back if needed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Quinton, VA 23141
Chris B.
Job Details: 11/28/2022
cx comp unit door will not lock insp unit conf cx comp found strike not contacting latch replaced strike and latch unit will need white bezel for unit to work properly ordering white bezel; ordrng 1 W11215078 (white bezel)
We serviced a
WHIRLPOOL ICE MAKER
Model KSSC48QTS03
Near Brookeville, MD 20833
Robert L.
Job Details: 11/28/2022
"cx complaint 2 weeks after repair icemaker stopped working, cx had to go out of town for 2 months, found emitter /receiver working correctly, icemaker harvested on its own then valve just buzzed, good pressure at dispenser, found frozen fill tube, thawed out and water passed, gave quote for valve if passing water $426, collected $120 visa............. please give cx 60 days for service fee in this instance; ordrng 1 WPW10159842 (valve-inlt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details: 11/28/2022
knocked on door informed by mr who asnwered door that the unit was already fixed on the last vist and no other issuses called and inforrmed office
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Doswell, VA 23047
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Christian C.
Job Details: 11/28/2022
Cx complaint unit only works in timed dry. Inspected unit no errors. Vent is clear. Unit is heating up. Tested moisture sensor harness reading open when dry and getting over 300kohms while moving moist cloth over strips. Moisture sensor tested good. Tested moisture sensor through diagnostics and value does not change when moving moist cloth over strips. Ordering control. Control 0 at upper marlboro and 1 at whirlpool.; ordrng 1 W11618917 (control)