We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/01/2023
CX complaint: left RC door clicks as it is opening. Testede and verified complaint. Ordering cam. If this does not resolve issue then we may need to replace the door. Cannot reschedule due to only few left on system.; ordrng 1 WPW10505294 (cam)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS2
Near Baltimore, MD 21215
Justin S.
Job Details:
11/01/2023
cx says they were using it and then the display weent out. the unit is not illuminating the display or the cavity light. found 120vac at the outlet. found 120vac through the noise filter. found 120vac at the control. called safety and spoke with a kent.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Virginia Beach, VA 23457
Zachery R.
Job Details:
11/01/2023
"cx complaint unit has ice clump in ice bin, verified issue, removed ice clump. advised cx if issue persist call via office, anything out of 30 days, call kitchen aid. tested unit, ice is now dispensing. unit working as designed."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21216
Justin S.
Job Details:
11/01/2023
cx showed me the door gasket has split and fallen down. the unit needs the door gasket; ordrng 1 WPW10535778 (gaskt-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/01/2023
"cx complaint unit displaying f8e4, upon arrival cx stated unit hasnt displayed fault since callback, checked unit, lowered rear feet, no signs of any leaks, unit working as designed. advised cx to have drain hose adjusted for efficient use, drain hose is about double length it should be, also showed cx where to load bowls at. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/01/2023
i was able to access unit and replace the sump and drain pump as per previous tech. tested unit for leaks and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/01/2023
"Replaced cntrl elec.. reset power, unit tested and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/01/2023
"cx complaint of door leaking water from ice chute door,checked unit to find that the ice chut door is misaline in the door itself ordering door for repairs,; ordrng 1 LW10918659 (DOOR FIP KIT SERVICE) and 1 WP2300868 (fitting) and 1 WPW10271540 (fitting) and 1 WP4373559 (fitting)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/01/2023
"cx complaint of unit not starting again if running loads back to back ,would hear relay engage but not start ,ohmed out thermistor 14.9k ohms ,the other at 64.7 k ohms , then the sensor bars read open with nothing on it and put a damp cloth on sensor bars and read 1.6 M ohms called techline spoke with Johnathan was advise that unit needs control board for repairs; ordrng 1 W11441687 (Appliance Control Unit (acu))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/01/2023
"cx complaint of unit not cooling ,took temp reading of 0 in FC, and RC 42 , checked damper to find damper not always opening when it should ordering parts needed for repairs; ordrng 1 W11645127 (Refrigerator Air Duct Diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/01/2023
"cx complaint unit banging against side panels, checked unit, come to find defective suspension, also small amount of oil leaking from bearings onto pulley and defective tub ring. tried to remove spanner nut, spanner nut seized to gearcase shaft, will have to cut spanner nut. reseated suspension, advised cx they will be contacted for return visit. also advised cx not to use bleach dispenser until return visit due to defective tub ring.; ordrng 1 W10780048 (suspension) and 1 WP21366 (nut-spaner) and 1 W11454741 (gearcase) and 1 W10721967 (pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/01/2023
"cx complaint unit stops mid cycle, checked unit, no faults present, ran reg normal cycle with wet rag on moisture sensor, timing drops faster than it should with wet rag. tried adjusting feet, feet are frayed not able to be adjusted. ordering feet, thermistor and moisture harness to complete repair.; ordrng 1 WPW10298258 (harns-wire) and 1 W11444912 (feet) and 1 WP8577274 (thermistor)"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details:
11/01/2023
"Replaced both parts, restored power display still read 'door' on console when attempting to heat. Spoke with MR and found the tech sheet isn't updated in accordance to the connections to control. Found no voltage at door switch connector when open but 120 when its closed. Determined the control is at fault. Contacted TL to report and confirmed the same. The control is NLA, cx will continue to use unit but oven only."
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Carrollton, VA 23314
Austin D.
Job Details:
11/01/2023
cx complaint the unit is not heating everytime and is showing an error code f2e1. checked the unit and it did heat for me. error code was stored in the unit like cx said. ordering both controls and bezels to resolve the issue. will return once the parts come in. control is fbo.; ordrng 1 W11039015 (panl-cntrl) and 4 W11028784 (bezel)s and 1 W11295990 (main control)
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLQ2
Near Poquoson, VA 23662
Orbie
Job Details:
11/01/2023
"cx complaint unit leaking. checked unit verified complaint. found water sitting in unit, opened door and closed door to find water leaking out front right of unit. drained unit, filled unit, found water leaking out when water isn't being called for from valve. ordering valve and door seal.; ordrng 1 W10542314 (door seal) and 1 WP8531669 (valve-inlt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/01/2023
Cx complaint unit rolls forward when opening doors. Unit does not have leveling legs only wheels. Found floor is sloped too far and so when opening unit just rolls. Cx will need to shim or use furniture pads but unit is operating as designed issue is installation no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/01/2023
Per previous tech I was able to access and replace the gear case and all other related parts. I then ran the DLMS calibration and quick test. unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Monrovia, MD 21770
Ricardo S.
Job Details:
11/01/2023
Replaced diffuser unit tested ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17404
Andrew S.
Job Details:
11/01/2023
Per previous diag I was able to access and replace the RCevap fan. I then repowered the unit and found that the fan is functioning and unit is beginning to cool. Job complete I collected the labor charge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Shiloh, PA 17408
Andrew S.
Job Details:
11/01/2023
Per previous diag I was able to access and replace the ice maker. I then found that the unit is part of the SP W11460554. I am ordering the LED kit. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11683243 (LED Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/01/2023
"Cs unit wont start a cycle, confirmed complaint found error codes f7e5 shifter fault. Replaced shifter and ran tested cycle, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lebanon, PA 17046
Cody H.
Job Details:
11/01/2023
"CX complains unit is going through excessive amounts of rinse aid. Called techline and spoke to TJ who said the amount of rinse aid used and size of resivoir using unit every day should be filled every 2/3 weeks of every day use. Unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Sterling, VA 20166
Richard B.
Job Details:
11/01/2023
"CX complant. Fresh food not cooling. Prior diagnosis found unit needs thermister and control. When goiing to install control found units evap drain and air holes are clogged with ice. Thawed out and cycled power. Now working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Nottingham, PA 19362
Justin L.
Job Details:
11/01/2023
Cx complaint unit not finishing cycles. Was able to access unit and found model and serial number is missing but the unit was registered. Contacted tradecare. Ok to work on. Found long fill error. Verified valves not opening and replaced with pre-id. Ran unit and found when it starts agitating it shuts down then starts back up due to a software issue in control. Contacted office and spoke to HM. Ordering control and set return for mon 11/8/23; ordrng 1 W11603810 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/01/2023
replaced control and calibration and tested and now operating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Hanover, PA 17331
Drew B.
Job Details:
11/01/2023
cx complaint that unit is not sealing correctly. the unit has both door the channels of the gasket inserts to.. the unit will need both door for deeper gasket channels to keep gaskets inplace. cx will call to reschd.; ordrng 1 W11178521 (nameplate) and 1 LW10636409 (white door fc) and 1 LW10636410 (white rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/01/2023
"Cs unit lights are out and icemaker not making ice, confirmed complaint. I found the cripser drawer has shorted out and it turn off all the light, disconnected crisper drawer for now and all my light came back on. Also icemaker E5 error codes but i believe it was due to crisper door shorting, icemaker cycled and filled temps are good. Advised to let it run for 24hrs and see if started making ice ,if not we will need to replace icemaker. ORdering crisper door ,Ui and icemaker.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (UI) and 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Annapolis, MD 21405
Israel R.
Job Details:
11/01/2023
Custoemr complaint unit is not level and is rocking. I removed the plate and i can see the bacl left wheel is loose. I found the pin has come out and the retainer is not holding the pin. I tried to secure it but as soon as a pushed the unit back the pin comes off and the wheel gets knock out. And the unit rocking knocks food and items and the unti is leaninig. Unit will need new back wheel left and pin. Customer stated their concern to the installer and the installers told him that is was the floor. The customer stated that they bought the unit on the 14 but got it delivered 2 weeks later. I moved the POP to 9/28/23; ordrng 1 WPW10475495 (roller-cab) and 1 W11594405 (Pin)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Greenbelt, MD 20770
Davonte
Job Details:
11/01/2023
"cx complained that unit wouldnt start a wash cycle, confirmed cx complaint. lid lock would engage in order for lid to lock, causing unit not to start a cycle. unit will need a new lidlock; ordrng 1 W11371714 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Finksburg, MD 21048
Bernard M.
Job Details:
11/01/2023
"Replaced parts per previous tech, dispensed water and it still comes out as trickle. Removed water line from inlet valve and found not enough water pressure coming from the house. Instructed cx to contact licensed plumber to find out why pressure is low."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ01
Near Milton, DE 19968
Michael E.
Job Details:
11/01/2023
CX complaint: no ice. Testeed and verified complaint. I found the problem is the wiring coming out of bottom of door. I documented this in pics. IM would not harvest. Ordering FC door. Cannot reschedule due to direct to CX shipping. 2 techs needed to run wires and tubes through bottom hinge.; ordrng 1 LW11202405 (dor-fip)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Manassas, VA 20111
Demonte S.
Job Details:
11/01/2023
"Installed the User Interface, T.o.d. Thermostat & Control Boards. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/01/2023
"Cx complaint chirping sound during cycle.Tested unit, found noisy idler pulley. Replaced pulley using v/s part. Unit tested ok, collected $282.04; ordrng 1 279640 (idler pulley (RI van stock)), used 1 279640 (idler pulley) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Milton, DE 19968
Michael E.
Job Details:
11/01/2023
"CX complaint: rumbling and long dry times. I found 2 support rollers had a rough feel. Also unit failed air flow test. I advised CX to have house venting cleaned out or replaced. I also replaced the 2 support rollers that felt rough. Tested unit and it is now working properly. Job is complete; ordrng 2 WPW10314173 (support roller van stock)s, used 2 WPW10314173 (support roller van stock) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/01/2023
"cx complaint of unit not heating checked unit to find an open heating element after ohming out all componets replaced element tested works as designed; ordrng 1 WP3387747 (ELEMENT CA / VS) and 1 279318 (TERMINAL CA / VS), used 1 WP3387747 (ELEMENT CA / VS), and 1 279318 (TERMINAL CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/01/2023
"replaced parts, unit tested and gearcase works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/01/2023
"Installed new freezer door slides and gear, freezer door now closing properly. Thawed ice bin glides, scraped off ice, packed rails with grease. Noticed gasket on right RC door splitting, ordering gasket.; ordrng 1 W10830046 (gasket-fip)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near York, PA 17403
Sal R.
Job Details:
11/01/2023
I was able to access and replace the lid lock. I the recalibrated and ran a auto test . UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Yorktown, VA 23693
Orbie
Job Details:
11/01/2023
"cx complaint unit making noise still. cx showed me a video of the noise, during agitation unit making loud plastic click sound. tested unit, heard noise but went away. replaced slider and tested unit. heard no trace of the noise after that. advised cx to monitor unit to verify unit is working as designed.; ordrng 1 W10734521 (slider OA/VS)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/01/2023
Cx complained the unit leaked. Inspected the unit and found the elbow that goes into the sump and the feed tube wasn't fully seated. Pushed it in and tested but cx called back and said it still leaks and now on the right side. Tech support needs to be called and a clear door; ordrng 1 cleardoor (clear door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/01/2023
cx says the unit is leaking from the ice maker. test 56 shows no error codes. test 57 the icemaker makes a full revolution and completes the cycle. refrigerator temp is 37f and freezer temp is 1f. test 45 the ice maker fills but doesnt overfill. test 36 the has good airflow. the unit needs the ice maker but the cx does not wish to proceed at this time; ordrng 1 W11577195 (ice maker(152.16))
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Washington, DC 20016
Sherwood
Job Details:
11/01/2023
cx complaint not heating. arrived installed part and tested unit is now heating correctly. repair complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Arlington, VA 22201
Christian C.
Job Details:
11/01/2023
Cx complaint unit RC section is warm. Inspected unit found avg temps in RC section around 50 and avg temps in FC around 0. Found RC evap frozen over. Ran test 128 and control has version 6.0.0. Ordering control and RC evap cover. Defrost 2 count. Cx paid for service call.; ordrng 1 W11332011 (control) and 1 W11167902 (RC evap cover)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Accokeek, MD 20607
Shane B.
Job Details:
11/01/2023
cx complaint is the knob being hard to turn and not staying on the timer very well. confirmed complaint. knob was off when i arrived and when i put it on and tried to turn it the timer seems siezed. replaced both parts with preIDed parts and tested unit. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
11/01/2023
"cx complaint middle drawer in rc not staying seated. verified issue, tried reseating shelf, rear of shelf is not able to seated properly allowing shelf to lift whenever drawer is opened if they are able to open drawer, sometimes they can sometimes they cant. this is the 2nd unit that this cx has had the same issue. documented with techline, advised cx to contact cx care"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/01/2023
Cx complaint is rattling noise. Found the back cover to be defective causing the vibration. Corrected back panel and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Riverdale Park, MD 20737
Leon
Job Details:
11/01/2023
Replaced each part tested unit. Everything worked as it should.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gaithersburg, MD 20877
Julian H.
Job Details:
11/01/2023
CX complaint about unit leaking from the back found that unit is leaking from drain hose has a hole not caused by CX; ordrng 1 285863 (drain hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Annapolis, MD 21401
Israel R.
Job Details:
11/01/2023
"installed suspension , found the hub failed basket wasnt level replaced hub frm van stock'. tested unit and calibrated unit back to normal.; ordrng 1 W10528947 (hub), used 1 W10528947 (HUB IRVS) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Crofton, MD 21114
Israel R.
Job Details:
11/01/2023
"installed orfice holder, burner , spark moduel ,ignitor ,tested unit for leaks didnt notice and leaks burner is lighting up correctly unit is back to normal operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/01/2023
food freezing in fridge section entire comparment some items hitting the back wall and test three noise from damper exited out and held doors open did not close ordering damper also found veggie drawer set to cold temp setting adjusted to middle; ordrng 1 WPW10196393 (damper control)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Aldie, VA 20105
Daniel J.
Job Details:
11/01/2023
dishes not dry at end of cycle but it is warm inside not using rinse aide informed customer rinse aide sugguested ohmed out heater at 12 ohms confirmed voltage going to heater temps coming into tub at 67 f made its way up to 73f no change while running hot water in the sink connections tight at heater and control
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/01/2023
soot from left front burner caleld and spoke with tech line as same issuse as last range onsite turned on four burners and than oven no change in flames tech line believes more gas than air and instructed to make sure cap was centered and that orifies was correct and clear lost connection ordering burner head and cap orifice holder video of flames not uploading called saftey voice currently in not availble for the nest 2 hrs; ordrng 1 W11576413 (burner cap lf) and 1 W11436986 (burner head lf) and 1 W11662212 (orifice assy)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/01/2023
closing date 11/3/2022 dishwasher leaning forward found screws failed nolinger securing dishwwasher to cabinet removed slightly and reinstalled with longer screws no errors in fault history
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Washington, DC 20017
Samuel R.
Job Details:
11/01/2023
cx complaint unit is not coolling.inspected unit and found unt to be off.turned unit on and found evap fan to not be running at all with fan getting 120v while running.will need to reorder fan.WP2315539; ordrng 1 WP2315539 (evap fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Waldorf, MD 20601
Shane B.
Job Details:
11/01/2023
isntalled orderd part and restored power. unit is working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20715
Emmanuel R.
Job Details:
11/01/2023
"Replaced heater assy , unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/01/2023
"cx complaint is poor cooling in the RC section. when i arrived unit was set to 33. cx thermometer shows 46, my prob shows 48. found RC evap is iced up. melted all ice. tested thermitor in a cup of ice water and got 2.2k ohms. out of spec. replaced fan motor with preIDed part and restored power. set unit back to recomended temps. unit is working as deisgned. cx paid in full for repair."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Bryantown, MD 20617
Shane B.
Job Details:
11/01/2023
"cx complaint is that sometimes the unit doesnt heat, sometimes it doesnt start at all, other times it runs fine. found no saved codes. ran a timed dry. unit heated fine and air flow meter shows yellow light. asked cx to explain what exactly happened when unit didnt work. cx started unit like normal and unit didnt respond at all. cycled power and unit worked. when it happened again he had to cycle power multiple times to get unit to work. found outlet is wired correctly and unit is getting 243vac. ordering control board and console for return visit. schedule when apporved/parts available.; ordrng 1 W11378949 (console) and 1 W11565020 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Laurel, MD 20708
Davonte
Job Details:
11/01/2023
"cx complained icemkaer had stopped working previuos tech confirmed cx complaint. installed new icemkaer tested unit, now working as should"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/01/2023
leaking at times when in use doesnt leak when not in use water trail right front side of unit removed small puddle half was back near when the compressor openin is located ran unit while out on pad for over thrity mins removed drain pump found build up near right front foot of compressor possible slow leak from drain pump when in use only a few dropplets of water on pad ordering drain pump; ordrng 1 W11539855 (drain pump)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Adamstown, MD 21710
Ricardo S.
Job Details:
11/01/2023
"Replaced switch, unit tested and all burners working ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Manassas, VA 20111
Demonte S.
Job Details:
11/01/2023
"Installed the Gearcase, But, Washplate & Slider. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Laurel, MD 20724
Davonte
Job Details:
11/01/2023
"cx complained middle rack of dishwasher was stuck and wouldnt come out. after inspecting unit coinfirmed cx complaint. saw that the middle rack came off track, reaseat the wheels on track now unit is working as should."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lusby, MD 20657
David J.
Job Details:
11/01/2023
"Customer complaints unit is not making ice arrive today to verify complaint bottom icemaker is working properly but top is not placed unit into diagnostics mode. Ran 56 and had error code E2 for lost home position attempted to do harvest and stayed and did nothing ran icemaker fan test and that worked as it should found nothing stuck in icemaker, ordering icemaker for return visit, as well as Phil to heater Will return when parts arrive; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lusby, MD 20657
David J.
Job Details:
11/01/2023
"Customer complaint unit was making a loud rattle noise when dispensing water after previous technician was here he had found the unit a few parts to fix the unit arrived today hold unit out and disconnected power. Replaced filter, housing and water inlet valve, single at bottom found water lines were not needed after cold from packaging. Secured all waterlines to back of unit and ran stainless waterline through floor. That way nothing was piled up behind the unit tested with customer with a bucket and unit never made the noise. The whole time we were dispensing unit is now working as intended. Job complete"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near College Park, MD 20740
Leon
Job Details:
11/01/2023
Client issue was the unit didn't Confirmed issue was sent out with Thermal fuse replace the part and nothing happened. Notice that the clock time still went down like the motor was trying that the motor wasn't getting any voltage. Ordering new control in UI.; ordrng 1 W11384511 (Console) and 1 W11512515 (Control) and 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Newport News, VA 23602
Orbie
Job Details:
11/01/2023
"cx complaint unit making a smell. checked unit found F2E1. found drain too far in stand pipe, adjusted drain hose. ran unit through test mode. heard audible squeaking noise. pulled motor off to find pulley with a slight wobble, replaced belt and motor, upon checking cam found oil at gearcase. ordering gearcase. attempted to remove hub - hub frozen and needs to be cut off. ordering all parts needed for repair.; ordrng 1 W11449840 (gearcase) and 1 W10752187 (bolt) and 1 W11550891 (washplate) and 1 W11551646 (nut)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Petersburg, VA 23805
Chris B.
Job Details:
11/01/2023
cx comp unit makes loud thumping noise insp unit conf cx comp found hoses bumping behind unit cx applied towel inbetween hoses to insolate noise ran unit threw diag mode found belt slipping on splucth when high spins ramps up and slows down ordering splucth and belt to complete repair; ordrng 1 W10721967 (splutch) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Towson, MD 21286
Shane M.
Job Details:
11/01/2023
cx complaint of noise screeching sound. found idler pully seized. quote $291.49 cx paid in full by card.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/01/2023
"Cx complained he unit hae no lights. Inspected the unit and found some of the led's are out. Installed new led's and now all lights are now on. Job complete; ordrng 4 W11632139 (led)s, used 4 W11632139 (led) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Arlington, VA 22207
Christian C.
Job Details:
11/01/2023
Cx complaint unit makes a squeeking noise. Inspected unit when drum is rotating there is a squeeking noise. Found idler seized. Installed new idler no more squeeking. Unit is heating up. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/01/2023
Replace freezer fan which now works properly now able to blow cold air and should cool as designed
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Colesville, MD 20904
Leon
Job Details:
11/01/2023
There was no issue with the oven.Client was not closing the door when he was trying to broil He thought the boil was start without the door being closed Coach client on how to use it Client is now satisfied with the unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Smithfield, VA 23430
Austin D.
Job Details:
11/01/2023
cx complaint the unit is leaking out of the door panel area and also the protectant film is missing on the door panel.found the dispenser leaking rinse aid between the two door panels. unit needs a new dispenser. also the protectant film at the bottom of the oter panel is missing. the unit needs a new dispenser and outer panel. parts on order. will return once the parts come in.; ordrng 1 W11461682 (outer panel) and 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB08
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/01/2023
"cx complaint defective fc handle and moisture on top of fc gasket, verified issue, ordering handle and insulation to force gasket to seat to cabinet to prevent moisture build.; ordrng 1 W11123101 (handle) and 2 W11159728 (gasket)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Henrico, VA 23233
Thomas B.
Job Details:
11/01/2023
"Ran compressor noticed weak pumping and could barely tell comprssor was on Removed and replaced the compressor, dye drier, and coupler did a leak check. vacuumed and held. filled with 5.0 Oz of R134a unit started cooling informed cx 24hrs to reach proper temperature."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Ashton-Sandy Spring, MD 20861
Dustin F.
Job Details:
11/01/2023
"CX complaint: door wont shut. CX spoke to Tech prior and tech stated unit was missing installation rails n hardware. CX contacted Jenn air, stated JA found the SP but couldnt provide part numbers and sent us out to provide part numbers.i inspected unit and confirmed issue. took pics of lack of rails and gave CX part numbers needed. SP W11639932 This issue is an Installer issue. and isnt covered per WP Regional Service Director, CX needs to reach out to Installer to fix the issue."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, VA 23223
John P.
Job Details:
11/01/2023
Installed cabinet
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Finksburg, MD 21048
Bernard M.
Job Details:
11/01/2023
"Replaced parts per previous tech, ran test and all buttons functional and unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Arlington, VA 22206
Lloyd B.
Job Details:
11/01/2023
Cx complained the unit did not cool. Currently the temp in the fc is 19 degrees and 41 in the rc. Put the unit on the coldest setting and the compressor did not turn on despite the warm temps. Unsure if it is in defrost too long or a sealed system issue. Explained we will try a control and sensor before sealed system repair; ordrng 1 W11595220 (control) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Arlington, VA 22204
Lloyd B.
Job Details:
11/01/2023
Cx complained the unit leaked. Inspected the unit and foud the drain hose clamp wasn't secure. Secured clamp and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Arlington, VA 22204
Lloyd B.
Job Details:
11/01/2023
Cx complained the units door swung open too fast. Raised the front of the unit and explained that there was nothing else to do and the unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rockville, MD 20850
Julian H.
Job Details:
11/01/2023
GOT HERE installed icemaker for CX & water line confirmed icemaker filling with water MUST WAI 24 HRS TO SEE ICE
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Arlington, VA 22205
Lloyd B.
Job Details:
11/01/2023
Cx complained the unit did not work correctly. Inspected the unit and found the display would often blink on its own or turn off and just beep and could not be operate. Installed new display and tested and it now operates as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KFGG500EWH7
Near Henrico, VA 23233
Thomas B.
Job Details:
11/01/2023
Removed and replaced the spark module and the ignitor tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/01/2023
fridge still not making ice passed harvest test fill test valve activated no water entering mold removed cover water in fill line test 19 turned on heater with line disconnected water ran out after less than a min plugged line back in ran test 45 again water entering mold customer reset power from breaker
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Great Falls, VA 22066
Jason A.
Job Details:
11/01/2023
"CX complaint RANGE display & button selections are not reponding. LEFT PARTS WITH CX. Cannot find screws or cover. Called previous tech. but cannt locate. Left parts with CX; ordrng 1 W10555934 (Cover lower console cover, SS) and 3 W11233072 (SCREW)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/01/2023
customer complaint of non-starting unit did confirm complaint about fuses operating properly but unit has no power from the wall fuse is not tripped have no power at outlet however and five customer to see professional electrician unit operating properly
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Washington, DC 20016
Sherwood
Job Details:
11/01/2023
"cx complaint LF burner not working. arrived install,ed switched and made adjustment to knob. cooktop burners are not working correctly. also blower fan is working correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Silver Spring, MD 20904
Leon
Job Details:
11/01/2023
"Replace control, cut unit back on. Waited around temperature started to drop in the refrigerator to where the client was happy with. Told client. Wait for about 24 hours and check again."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millville, DE 19967
Michael E.
Job Details:
10/31/2023
"CX complaint: not draining. Tested and verified complaint. I found drain pump was siezed. I replaced drain pump, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Baltimore, MD 21212
Shane M.
Job Details:
10/31/2023
"cx complaint the Fz lights arent coming on every time door opens, could confirmed. ordering light cover w 2 switches.; ordrng 1 W11434460 (cover) and 2 W11445850 (switches)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Burr Hill, VA 22433
Tanner B.
Job Details:
10/31/2023
"Replaced compressor , refilled unit. Allow 24hrs too cool . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Currituck, NC 27929
Branden R.
Job Details:
10/31/2023
cx complaint f8e4 - dishwasher checked unit and found water in float switch . removed and tested . found gasket not properly seated on unit allowing small amount of water to drip out of unit and onto float switch . reseated tested unit is now running as designed .
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Bear, DE 19701
Taylor F.
Job Details:
10/31/2023
Hooked unit up to power and found the unit is working as designed. Must have been an issue witht he cx electrical. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Nottingham, MD 21236
Alexander D.
Job Details:
10/31/2023
"cx complaint unit powers on but doesnt wash. inspected unit and verified complaint. f4e3 wash motor not running, f7e1 no heat. ran test cycle, unit is heating. wash motor is getting 120v but not running. ordering sump asm, in stock. scheduled return visit for 11/15; ordrng 1 W11025157 (sump asm))"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Williamsburg, VA 23188
Orbie
Job Details:
10/31/2023
"cx complaint unit doesn't drain. checked unit found F9E1 and improper istall of drain hose. called techline spoke with Rich. supplied Rich with pictures of install, advised 100% installation issue. unit will need drain hose shortened/installed correctly to presume working condition of unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Perry Hall, MD 21128
Alexander D.
Job Details:
10/31/2023
"cx complaint one led under icemaker isnt working and unit intermittently wont make ice, sometimes ice is melting. inspected unit and verified complaint. unit needs led kit from service pointer to replace all lights with updated triple point leds. test56 E2 motor lost position. test58 shows warmer than harvest test. test57 couldnt complete harvesting. test 36 icebox fan feels weak. also noticed RH rc door gasket is tearing. ordering led kit, icemaker, icebox fan and rc gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W10846539 (ice box fan) and 1 W11658802 (icemaker) and 1 W11683243 (led kit) and 1 W10846057 (rc gasket)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Rockville, MD 20853
Davonte
Job Details:
10/31/2023
"cx complained , unit was makoing loud squealing noises. confirmed cx complaint after starting dry cycle. inspected unit further. idler wheel is starting to seize. unit will need idler , also odering drum roller wheel. cx paid in full; ordrng 1 349241T (drum roller kit) and 1 WP691366 (idler)"