We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Sinking Spring, PA 19608
Cody H.
Job Details: 08/17/2023
CX complains unit top rack keeps falling. Found rack adjuster had failed and will need replaced. Quoted cx for repair to which they agreed. Replaced rack adjuster with pre i.d part. Tested unit and unit now works as designed. No fruther work needed. CX EMAIL CONFIRMED. CX PAID IN FULL WITH CARD.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Annandale, VA 22003
Simon
Job Details: 08/17/2023
"CX complaints washer in middle cycle does not spin /work inspected unit found that splutch not turning .replaced splutch ,actuator and capacitor.tested unit on quick wash .unit works as designed UNIT IN WARRENTY see sd pic .SZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 08/17/2023
"replaced freezer door hinge, cam and bracket, heated and reshaped freezer door gasket, releveled unit and added permagum to condenser cover to reduce vibration against bottom bracket."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Reston, VA 20194
Simon
Job Details: 08/17/2023
CX complaints washer burning odour and spark .inspected unit that found main control and user interface not responding checks out let 120v and control got 120 v aswell but not flash green light .call whirlpool safety . CX coverd for parts they deliverd to VIA. SZ
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Sinking Spring, PA 19608
Cody H.
Job Details: 08/17/2023
"CX complains unit will shut off after about 10 mins. Found unit to reach 180*F inside drum and would drop down to 85*F. 155*F exhaust temp to 125*F exhaust temps. Unit shows no error codes, tried to put unit into diagnostic test cycle, unit will begin cycle and shut off after 4 seconds. ran sensor test on unit and all sensors check good except moisture sensors, which did not change in value at all during testing. Due to unit not running diagnostic cycle and no having any errors replaced main control. same issue persists. Checked readings of moisture sensor at control, reads OL when nothing on sensor, and has reading when sensor is depressed.Called techline and spoke to joe who said to replace motor, moisture harness and strips at same time. Ordering parts for return.; ordrng 2 WP3387223 (moisture strip)s and 1 WPW10298258 (moisture harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Vienna, VA 22180
Simon
Job Details: 08/17/2023
CX complaints DW error code F8E4.inspected unit found that float switch wet with water and soap .cleaned float switch and tray checks unit no error code found .unit missing insulation .orederd shield.SZ; ordrng 1 W11573704 (insulation /shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Pasadena, MD 21122
Israel R.
Job Details: 08/17/2023
Customer complaint unit is not cooling in the RC. I tested the unit and found the unit is not cooling inj the RC and the damper door is closed. I ran test 121 and the damper is opening and closing. Called techline and we tested thermistor and we found is reading 2.8 ohms dispaying 74 degreees. only getting 8 vAC to the damper. I get 120 when running 121. Techline said control is bad. Repalced control and same thing the door is not opening. Called techline again and we check thermistor power and damper and eveyrhing is checking good. TL said it keeps going back to the board. Board is defective reordering control and customer wants to repalce ice maker. Removed new cotrol installed old control and send the one i got back. Ordering control and ice maker. collected in full ca; ordrng 1 W10889233 (icemaker 152.16) and 1 WPW10120827 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/17/2023
"installed rotor, calibrated unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Frederick, MD 21701
Justin S.
Job Details: 08/17/2023
replaced door gasket and used heat gun to help seal to door better. Seal is contacting all arounf the door to cabinet
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Middletown, MD 21769
Ken M.
Job Details: 08/17/2023
"Customer complaint is that the unit is not heating. Checked for stored error codes and found F1E1. Inspection of the unit found the control relay has damaged the red wire into the relay. Unit needs a new control and main harness.; ordrng 1 W11525997 (control) and 1 W11556657 (harness, main)"
We serviced a
MAYTAG RANGE
Model MGR6751BDB
Near Millersville, MD 21108
Dustin F.
Job Details: 08/17/2023
CX complaint: bottom oven wont light.Removed cover and confirmed no gas comming out and glow igniter lights and is getting voltage. but did amp draw and confirmed Igniter is too weak to open gas valve. pulling 2.55 amps. needs 2.8 to open valve. unit needs new lower oven igniter. cx paid in full via CC; ordrng 1 W11596211 (bottom oven igniter)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Alexandria, VA 22310
Christian C.
Job Details: 08/17/2023
Cx complaint of a leak. Inspeceted unit ran through diag cycle and motor started to leak. Installed sump assembly. Tested unit no more leaks. Documented water damage.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Hughesville, MD
Shane B.
Job Details: 08/17/2023
"cx complaint is the unit shutting off during use. cx said unit will be heating then screen will go blank, it will pop up saying 'power loss' and she has to restart the cycle. cx says breaker has never tripped and once lower oven came on when upper was selected. i checked for codes and found F6E0. cleared code. ran elements, and fans in diagnostics. everything worked, no power loss. called techline to docuemnt. without being able to repicate this issue its difficult to know for sure whats happening. ordering control and console. marking preIDed board for use on return so all controls will be replaced together. schedule when approved and parts are available.; ordrng 1 W11600355 (console) and 1 W11261169 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 08/17/2023
"Cx complains that the unit made ice for couple days, inspected temp.. rc read 9 degrees, Ice box temp 44 .. ran test 36 the ice box fan not working properly, fill tubue cks ok.. order fc evaproator fan and ice box fan; ordrng 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lanham, MD 20706
Sherwood
Job Details: 08/17/2023
cx complaint still not working. arrived found error codes ff6e1 and f7e1. i tested cap and motor wind and the test were good. clear code ran a service test and component activation and everything was running correctly. after service test no error codes. called TL he advised ordering the acu said it could be losing communcation during a cycle.; ordrng 1 W11513246 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 08/17/2023
"Cx complains that the unit not working on any cycle inspected unit.. found some error codes f1e1 main cntrl Acu fault f5e3 lid switch fault .. the latch makes a clicking nosie all the time, unit get stuck on drain.. order parts; ordrng 1 w11399437 (drain pump j/k) and 1 w11513246 (cntrl elec) and 1 w11513248 (lid lock)"
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Leesburg, VA 20175
Ricky E.
Job Details: 08/17/2023
"customer stated that the units ui was locked. verified issue. unlock using the unlock key, verified no stored errors and the unit was functioning, unit cks ok.."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Phoenix, MD 21131
Neil H.
Job Details: 08/17/2023
"ice make slides/bracket is sticking on the left side; ordrng 1 2306116 (slide) and 1 2306117 (Slide, Freezer Bin (left Hand))"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Delaplane, VA 20144
Daniel J.
Job Details: 08/17/2023
side by side doors uneven adjusted feet both sides right side door screw and right side hinge
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Phoenix, MD 21131
Neil H.
Job Details: 08/17/2023
replaced both right and left hinges unit checked good cx will use he said it makes the noise after running a load of dishes
We serviced a
MAYTAG WASHER
Model mhwc7500yw0
Near Washington, UT 84780
Leon
Job Details: 08/17/2023
cx complaint was unit didnt wash confirmed issue seen that was water was cut off once we cut the water on unit started to work fine
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Rhoadesville, VA 22542
Eric F.
Job Details: 08/17/2023
Confirmed cx complaint UI not turning light on/off. Could not detect voltage from control relay to light. Ordering control.; ordrng 1 W11544456 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Washington, DC 20024
Leon
Job Details: 08/17/2023
cx complaint washer occasionally stops working mid cycle. checked error codes found F1E2 motor control fault and F2E1 stuck key. called tech line told them the findind tested ohmes out motor which was good 4.6 and 4.7 ohmes TL said replaced the control again; ordrng 1 W11116590 (CONTROL)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Annapolis, MD 21403
Israel R.
Job Details: 08/17/2023
Customer complaint unit is making noises grinding when is spinning. I tested the unit adn the unit is making noises when spinning. I tested the unit and the unit is grinding when preheated. I inspected unit and could not find anthing wrong with it. I repalce the fan and tested. Unit is not making the noise again and the unit is preheating quitely. Unit is backn to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS03
Near ,
Shawn D.
Job Details: 08/17/2023
cx complaint unit works sometimes and other times everything defrot in freezer. inspected unit and freezer is at 25 fridge 45 compressor not running fans are then i heard a click. pulled uinit out and checked compressor and found its extremely hot i cannot touch. compressor is bad. ordering compressor kit for return; ordrng 1 W10139462 (compressor kit) and 1 w10913906 (coupler) and 1 WPW10143759 (uv drier)
We serviced a
JENN-AIR COMBO
Model JMW3430LL02
Near Potomac, MD 20854
Julian H.
Job Details: 08/17/2023
CX complaint about unit not closing properly keep getting door error inspected & found a problem with interlock asm door switches not being pushed everytime door is close need grease to apply on closing rod; ordrng 1 W11578578 (interlock harness) and 1 350849 (grease)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Hyattsville, MD 20785
Shawn D.
Job Details: 08/17/2023
installed sump assem and tested and unit filled then started washing. i let unit run for 20 minutes and no errors and is working good. unit is good to go
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near North Potomac, MD 20878
Julian H.
Job Details: 08/17/2023
replaced parts tested & working properly
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Kensington, MD 20895
Shawn D.
Job Details: 08/17/2023
cx complaint unit stopped cooling again. inspected unit and both section room temp mullion is broken and rear of the fridge evap cover is cracked from the oil. pulled fridge evap down to find cupling leaking. cut evap out and brazed new one in thne did drier vacumed system down and filled to find 3 way valve is not changing/clog. cap tube to evap line is short and could be possible i clogged it but dont think i did so gonna reorder that evap incase and ordering 3 way valve and marking other parts use on return. on return visit job will need to be a 4 count on return to flush the system and change parts i need the extra time maybe even 5 count; ordrng 1 W11553229 (evap assem) and 1 W11647768 (valve assem) and 1 W10545670 (valve body)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Centreville, VA 20120
Richard B.
Job Details: 08/17/2023
"VCX complant Not working. Prior diagnosis found unit needs control panel. Installed console and cycled power. Working as designed. Did a preheat and also heated a wet towel in microwave, RB s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20003
Shawn D.
Job Details: 08/17/2023
"replaced the compressor uv drier used coupler from v/s then vacumed system down and filed to 5oz and started cooling. unit is good to go; ordrng 1 w10913906 (coipler SD V/S), used 1 w10913906 (couple SD V/S) from stock"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Lovettsville, VA 20180
Ricky E.
Job Details: 08/17/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Washington, DC 20003
Shawn D.
Job Details: 08/17/2023
"cx complaint unit is not draining. inspected unit and is full of water tied running spin cycle but does not work. checked door switch to find its coming apart and does not click anymore. vacumed out water, ordering door switch for return; ordrng 1 WP3355806 (lid switch)"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ03
Near Silver Spring, MD 20906
Brian F.
Job Details: 08/17/2023
"Cx states freezer door not closing, tested and confirmed, left slide not closing fully. Found loose screw on left rail blocking door from closing fully. Tightened screw, realigned rails, door now closes properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 08/17/2023
"Cs the drawers falls down every time even empty since the first day the fridge got delivered. Confirmed complaint. I found the tracks on the middle and lower self are warped and out of shape , like the mold was wrong from factory , The tracks are not shapped correctly so the drawers fall out empty with out any food in it.Orderign middle shelf and the tracks for the lower shelf.; ordrng 1 WPW10502933 (middle shelves) and 1 WPW10468555 (LH track) and 1 WPW10468557 (Middle track) and 1 WPW10468556 (RH track)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hamilton, VA 20158
Ricky E.
Job Details: 08/17/2023
"installed part, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 08/17/2023
"Cs unit isnt cold enough confirmed complaint. I found temps in the rc are good at 37.5degrees but Fc 10 degrees . Pressures are questionable. -20 +95. Suspected a leak so i added 250psi of nitrogen. Unit held nitrogen for an hour and Iused my mega bubbles. No leaks detected anywhere. I unplugged unit to add nitrogen so i didnt get to see the frost pattern. Vaccumed unit down , held -29 vaccum for 10mins. I am thinking i might have under charged it on my previous visit. Added 50g r600. Pressures are better but I want to replace the thermostat because the button is a sloppy and it move in either direction just by moving the fridge around. Ordering temps control, advised customer to leave unit plugged in and monitor temps.; ordrng 1 W11577965 (control) and 1 11577966 (thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/17/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHW04
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 08/17/2023
Replaced freezer door and tested . Icemaker now cycles and fills with water. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 08/17/2023
"I was getting ready to cut into the system and remove compressor i decided to take the new compressor out the box and notice a hair crack on the discharge line very close to the plastic seal, i was going to try to repair it but was advised to reorder compressor.; ordrng 1 W11592010 (compressor)"
We serviced a
WHIRLPOOL DRYER
Model wed92hefuo
Near Jarrettsville, MD 21084
Neil H.
Job Details: 08/17/2023
control issue f1e1 $120 collected; ordrng 1 W11537215 (CNTRL-ELEC *NON-WISE*)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Ashburn, VA 20148
Daniel J.
Job Details: 08/17/2023
sent with two of the same controls for single oven repalced console control harness signal and ground wire tested preheat bake 350 f reached temps and was able to cancel cycle
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Bel Air, MD 21014
Neil H.
Job Details: 08/17/2023
cx has unit in vibration pads i ran unit it stayed stable and tested with towels and still stayed stable told cx to use/change to high speed spin because if items hold water and don't spin to remove water heavy when in final spin speed that will advance up causing uneven spin and to put clothes in loose not all together
We serviced a
MAYTAG DRYER
Model LDE6914ACE
Near Silver Spring, MD 20905
Brian F.
Job Details: 08/17/2023
"Cx states unit not heating, tested and confirmed, dryer starts and drum spins but no heat. Found heater element measuring open, tco and thermostat good. Ordering heater element.; ordrng 1 WPY308612 (element)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Dale City, VA 22193
Tanner B.
Job Details: 08/17/2023
cx concern the unit giving e4 error.. found unit passes lid test in diag and will lock / unlock in manual test mode.. starting a spin it will lock but error out e4 within 2mins.. called techline and they stated to replace main harness for washer .. needs 2 tech to pull and replace the harness .. scheduled w/ office ; ordrng 1 W11174407 (main harness) and 1 2tech (2tech)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 08/17/2023
"cx complaint of unit not turning on,checkedu nit to find that the terminal block had melted , replaced connecotrs and termianl block tested unit works as designed; ordrng 1 WP3397659 (TERMINAL BLOCK CA / VS) and 1 w10281322 (connector CA / VS) and 1 2793318 (Terminal CA / VS), used 1 WP3397659 (TERMINAL BLOCK CA / VS), 1 w10281322 (connector CA / VS), and 1 2793318 (Terminal CA / VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/17/2023
"CX Concern the unit making noise , found rh side hinge rubbing frame.. found lh/rh leg mounts warped .. unit needs frame, hinges , legs and sleeves to correct issue .. Contacted wpl techline, SR on TY card ..; ordrng 1 WPW10304231 (support) and 2 8193716 (legs)s and 1 W11613573 (hinge) and 1 W11613572 (hinge)"
We serviced a
JENNAIR OVEN
Model JJW2430DP01
Near Vienna, VA 22180
Simon
Job Details: 08/17/2023
CX complaints error code f2e1 .replaced control board tested unit 350F bake preheating no error code found .unit works as designed.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/17/2023
"CX Concern the unit making abnormal noise , adjusted pump and tested unit.. Unit is working as designed . Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/17/2023
"CX complaint oven not starting.Ran a bake cycle, the igniter didn't work. Confirmed 120V supplied to the igniter. Replaced igniter using pre id part. Unit teated ok. Collected $271.58"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Seaford, DE 19973
Michael E.
Job Details: 08/17/2023
Replaced magnetron and diode as per previous diagnosis. Tested unit and it is now working prioperly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 08/17/2023
"Cx compains that the unit not cooling at all for couole days, another company was here, they said the compressor is bad, so cks unit Fc temp read 3 degrees, Rc temp 39 degrees, unit cooling ok.. i call TL . we cks the unit and everything look ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sykesville, MD 21784
Brian R.
Job Details: 08/17/2023
came out and replaced parts and checked over unit. alllights and fans check. advised cx to give unit the next 24-48 hours and see how it does. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/17/2023
"cx complaint not starting cycles, shows LF, found f8e1, f0e4, foud hot water valve buzzing but no water, removed supply and full pressure out hose, found black sediment in screen cleared screen, still no water passing thru valve, ordering vavle, collected $318.70 ch cx paid in full; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Columbia, MD 21045
Robert L.
Job Details: 08/17/2023
"cx complaint ice bin stuck, left side of FC door not sealing, found gear jumped track and right gear not attacted to rail, rthawed rails and removed ice bin, used spray veggy oil to lubricate, reassembled gears and bins, instructed cx to pull from cent as mucha s possible and if jumps track to force back,so seal touches, tested all ops ok , collected $120 visa"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/17/2023
Handle trim is coming off the left hand side of trim has snapped from bracket ordering parts ; ordrng 1 W11449263 (Handle trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/17/2023
Removed and replaced the fan motor and thermostats tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 08/17/2023
"cx complaint defective strike, verified issue, no faults present. replaced strike, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baltimore, MD 21239
Emmanuel R.
Job Details: 08/17/2023
"Cs unit smell and sometimes clothes doesnt come out clean, Confirmed complaint. Found the unit when drains the water smells old and mildew, like a rag that never dried. Advised to use affress once a month and leave lid open. Also found customer is using a full cup of detergent. Advised the soap is high efficiency and very concentrated if she uses too much soap the clothes wont come out clean. No error codes in the system, diagnotic cycle completed ok. Unit is working properly."
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Boonsboro, MD 21713
Ken M.
Job Details: 08/17/2023
"Customer complaint is that the front two burners do not boil water properly. Checked spuds against the owner's manual, but the manual states that there are supposed to be two spuds for the left front burner and this unit only has 1. Front two burners have 108AM spuds installed. Contacted Whirlpool tech support. Determined that the 108AM spuds are the ones that are supposed to be in there. Made a small adjustment to the valve stem screw for the LR burner, flame was going out and then relighting when turned to low. LR burner is now working properly. Unit does boil, but does not reach a rapid boil. Referred customer back to JennAir, unit is working as designed. Customer is not satisfied with this answer."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 08/17/2023
"cx complaint is a constant smell of gas. cx said its not a very strong smell but its constant and a little worse when unit is in use. cx had gas company come out and they said gas is coming through vent at rear of unit. i pulled unit out and turned gas on while monitoring with meter. it didnt go off anywhere behind or inside the unit. i started a bake cycle and checked all around regulator, lines and vents. i called techline to document, they said slight smell from vent while in use is normal. they had me check around the shut off valve and run surface elements and check around them. meter still hasnt gone off. techline advised unit is working as designed. called safety"
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Baltimore, MD 21223
Shane M.
Job Details: 08/17/2023
installed part. unit working properly.
We serviced a
MAYTAG WASHER
Model WTW5010LW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 08/17/2023
Replaced lid lock and tested unit is working properlyh.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 08/17/2023
"CX complaint: unit keeps tripping breaker deep into cycles.Inspected unit, could not confirm complaint. However i did find the splutch has belt marks burred into it, and motor hot to touch. Capacitor was hot and making noise, actuator arm was snapped off. replaced both with pre ids. Ordering new motor, splutch, and belt for return visit.; ordrng 1 W11283592 (Motor) and 1 W10721967 (splutch) and 1 W11239857 (BELT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Locust Grove, VA 22508
Eric F.
Job Details: 08/17/2023
"Confirmed cx complaint unit not closing properly. Found malformed gasket on fridge side allowing air into unit. Reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near York, PA 17403
Sal R.
Job Details: 08/17/2023
"CX had several concerns. 1st was cooling / fr=eezing food in RC. Food freezing in RC, venting in LR of RC is not completly clear possible causing air stright down the back wall causing produce to freeze. I took a temop reding in the RC and found when set to 39 a thermacoupling reding of 40 . In the FC when set a 0, a thermacoupling reading of 1 degrees. No cooling concerns. I addressed low water production. I found the filter was last repalced in 4/23 . Filter is heavy / clogged causing lowe water priduction. I used Bypass and foun d better water flow when clogged filter is removed. Ice jamoing and not dispenseing. I found that the yoke is stripped on the auger shaft. I quoted CX for the cost to replace the auger motor , yoke, and divider . I collected $120.00 for service charges."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 08/17/2023
"replaced acu checked good, configured, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22207
Davonte
Job Details: 08/17/2023
cx complained unit was over frostiong in the freezer section and dripping water into rc. confirmed cx complaint after inspecting unit. while testing the unit evap fan never came on. unit will need new evap fan; ordrng 1 4W11369036 (evap fan)
We serviced a
WHIRLPOOL OVEN
Model GBD277PDS09
Near Bowie, MD 20721
Sherwood
Job Details: 08/17/2023
cx complaint upper oven not heating. arrived today confirm issue. installed part tested. unit did pre heat to 350 after install. repair completr
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/17/2023
Arr at CX and inspected parts shipped to CX and found the new cabinet is crushed and the drum is damaged. Reordering Cabinet and drum; ordrng 1 W11417445 (Cabinet) and 1 W10545923 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, VA 23608
Orbie
Job Details: 08/17/2023
cx complaint unit has ice building up at freezer door. verified complaint. called techline spoke with andrew. advised to add sealant to cabinet. ordering parts needed to complete repair; ordrng 1 482338 (adhesive)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Laurel, MD 20723
Dustin F.
Job Details: 08/17/2023
"Cx complaint: oven light wont turn offInspected unit, confirmed CX complaint. Tested door switch abnd confirmed continuity when open. Confirmed board is continuously sending voltage. suspect bad triak. unit needs new control and bulb. unit is within 30 days. cx is unhappy and wants to try and get unit replaced with whirlpool.; ordrng 1 W11548749 (control) and 1 WPW10571723 (bulb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB
Near Laurel, MD 20708
Dustin F.
Job Details: 08/17/2023
"cx complaint: after repair unit still wasnt washinginspected unit, found F8E1 and F6E4 codes.Inspected float switch, (read good) and drain hose(was kinked) noticed during test cycles i could not hear the was motor come on. went to back of unit and found wash motor reading .347 miliohms and open. unit needs new sump assembly. CX doesnt wanna repair. he wants to replace unit and asked me to leave unit out so he can do so."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/17/2023
"CX complaint is the unit isnt responding. Inspected unit and found the UI not responding at all cycled power and still same issue checked connections and there good, Ordering Console; ordrng 1 W11600634 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Williamsburg, VA 23185
Orbie
Job Details: 08/17/2023
"upon trying to remove gearcase, unable to remove gearcase, also found stator and clutch had wear on them. ordering all parts needed to complete repair. returning tech will need to remove inner/outer basket together with gearcase attached. advised cx unsure when we will return as parts not in stock as well as lowes auth process.; ordrng 1 W10811960 (spin basket cbe) and 1 W11219115 (outer basket) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS20
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details: 08/17/2023
"Confirmed cx complaint unit fogging up in UI, UI becoming non responsive when cooking sometimes. Found UI ground harness loose, potential electrical damage to UI. Cx states issues happened after she roasted veggies and the UI got steamed up, causing the unit to lock until it cooled down/dried out. Blower fan is currently working, no error codes. Likely that unit isn't able to vent humidity quickly enough but ordering UI to be certain.; ordrng 1 W11616675 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, PA 17078
Fred G.
Job Details: 08/17/2023
cx complaint water is coming out from freezer and it is making noise. inspected unit and found FC is having a defrost failure. i tested bimetal and found it to show O.L. test 6 shows 01 for bimetal closed. I did not find 120vac comeing from control. unit needs fc evap fan harness and control to correct issue. cx also said left RC door is not closing correctly. I found mullian is not going into receiver. I found left lower bracket was warpped allowing door to sag. needs lower hinge to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10843055 (control) and 1 W11452196 (fc evap fan harness) and 1 W10878115 (lelf lower hinge c)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Olney, MD 20832
Brian F.
Job Details: 08/17/2023
"Cx states UI not responding, tested and confirmed, UI is getting power, lights and display are on, but buttons not responding. Found corrosion on UI board. Installed new UI, ran service test, test completed with no errors but found vent not opening properly. Ordering control and vent.; ordrng 1 W11649995 (vent) and 1 W11506011 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, MD 21044
Brian F.
Job Details: 08/17/2023
"Installed fill tube heater and dual valve. Ran test 19, fill tube heater started heating when activated, ran test 45, ice maker filled. Set temps to 36 and -1, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Red Lion, PA 17356
Sal R.
Job Details: 08/17/2023
"CX complaint is that the unit does not always unlock. I found that the unit has a F0E2 error code stored in diag. I cleared the code and ran a test cycle. I found the unit to complete the test , but the door clicked to unlock but did not . I was able to start a normal cycle and then cancel to get door to unlock. I belive this is a mecanical issue. I am orderign 1 door lock (W1156030). I have advised CX to run clean cycles with affresh to remove suds . Once the part is avsalible, please have someone form the office call to set a return date.; ordrng 1 W1156030 (door lock)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Centreville, VA 20120
Richard B.
Job Details: 08/17/2023
"CX complant. Freezer not freezing good. and no ice. Inspected unit and found pixels out on UI In thermister tests , Thermisters pass. . In test 56 E5 error code . Timed ice making . Found temps in freezer not near zero. Average 38 degrees . Ordering 2 count sealed system . CX paying 120 service call only. RB; ordrng 1 W11387386 (UI 255.69) and 1 W10832994 (compressor 453.50) and 1 W11580434 (3 way 51.28) and 1 W11506635 (coupler 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Manassas, VA 20111
Demonte S.
Job Details: 08/17/2023
Inspected the unit. Found that the cx is saying that the Washer is making a loud rattling noise. Ran Service Diagnostics on the unit. No error codes. I then checked the Slider. Slider middle Ring is a little chewed up. Installed new Slider. Tested the unit on Bulky Items - Heavy Duty with Deep Fill. No noise. Unit is working as Designed.
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Chesapeake, VA 23320
Zachery R.
Job Details: 08/17/2023
"replaced acu tested, wash motor would not pump water, checked at p5-1&p5-2 motor reading 7.63m ohms. diverter reading 1.3k within range, ordering sump&pump to complete repair.; ordrng 1 WPW10605057 (pump and motor assy)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Edgewater, MD 21037
Israel R.
Job Details: 08/17/2023
Customer complaint unit is not making the chime or beeps when pressing buttons. I tried getting in to servicve and nothing. No sound. Tried to factory reset the unit but the speaker is blown. Unit needs new UI collected 120. Custoemr said the unit is just going to be a quite dryer. if they call back they owe 524.21
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Harness to the Door. Dorr had broken Harness Wires. Unit will need a new Freezer Door. ( Black Stainless = W11395876. ) Cx paid for the Service Call Only by Card. If the cx calls back order the Freezer Door. Don't go without parts. ( ****This will also need 2 Techs for installation of the new Door. ****)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near North Potomac, MD 20878
Julian H.
Job Details: 08/17/2023
CX complaint about unit not drying well inspected power 240vac temperature 160* on exhaust checked outside damper & is completely restricted not full opening CX need to hire a contractor to fully open damper on the outside to get a good airflow
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bowie, MD 20715
Dustin F.
Job Details: 08/17/2023
"cx complaint: unit unresponsive. Inspected unit, found lose L1 connection at control. resecured connection and tested unit, unit now works as intended.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Carlisle, PA 17013
Andrew S.
Job Details: 08/17/2023
Per previous tech I was able to access and replace the thermistor/harness. I also found that the unit has frost in the bottom center of the FC. I closed the door and found that the FC door is bowed in the center and is not sealing against the cabinet. I am ordering the door and nameplate. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 12977880SQ (Fc Door) and 1 W10876598 (Name Plate)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 08/17/2023
Cx complaint is that the unit is leaking intermittently and it has an odor. Upon arrival I found that the Bellow was not secured to the tub. I removeved the cover and accessed the bellow and was able to secure and retighten the clamp. Unit is now functionign as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Adamstown, MD 21710
Ricardo S.
Job Details: 08/17/2023
"Cx complains that the unit not washing dishes, inspected unit, the valve and water level cks ok, motor receives 120vac, connection cks ok, motor makes a clicking noise, order sump pump assy; ordrng 1 w11665769 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/17/2023
"Cx complaint is the UI isnt coming on, Inspected unit and found the UI not responding, Unplugged unit and removed console disconnected harness ohm out and its good reseatted everything and tested unit and unit is now responding properly no error codes diag cycle is working and then started normal load and unit is working properluy."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Alexandria, VA 22301
Christian C.
Job Details: 08/17/2023
"cx complain no cold water, run trough diag-cyclefound cold water valve not working,ordering boat cold and hot water valve.; ordrng 1 w11316255 (hot valve) and 1 w11316256 (cold valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Christian C.
Job Details: 08/17/2023
Installed IM and IM fan motor. Set temps to recommended. Ran test 57 no issues. Test 56 E0. Test 45 IM filled.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Alexandria, VA 22314
Christian C.
Job Details: 08/17/2023
"cx complain door is not laching, tested the unit conferm door ls not latching testing the control board, is providing 120vac. instaling new door latch lock"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details: 08/17/2023
"confirmed cx complaint unit dispensing water slowly. Found inline water line to door partially kinked coming out of filter housing. Straightened line, tested unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 08/17/2023
"Spoke with cx before starting repair. Cx had unit and thawing before previous tech checked unit over. Cx had recording of fan hitting block of ice from fridge evap. Warped drain pan can cause unit to leak if tray over flows but it can't cause the evap to freeze up to the point where the fan is striking ice. Fridge evap is not thawing properly, issue can be present even with thermistors reading in range. Ordering fridge evap harness, cx owes 1.77 for difference in parts cost, to be charged with labor total on return visit.; ordrng 1 W11033168 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hummelstown, PA 17036
Fred G.
Job Details: 08/17/2023
i was able to access unit and replace the Ice maker and damper as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Hummelstown, PA 17036
Fred G.
Job Details: 08/17/2023
cx complaint unit is not heating. inspected unit and found all sensors to test good. removed drum and found gas valve was not connected. connected valve and found unit began to heat. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WED8127LC1
Near Bowie, MD 20721
Sherwood
Job Details: 08/17/2023
cx complaint dryer door wont close. arrived today and found that the door is going pass 90 degrees and front panel is damaged from weight being put on door. called MR and advised starting with front panel. gave cx quote and they will call back if they wish to continue repair.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 08/17/2023
"CX Complaint is the unit is leaking. Inspected unit and found error for diverter, Ran diag and found unit is leaking from diverter. Replaced Sump and tested unit is working properly."