We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 07/05/2022
CX complaint about unit too cold on Fc causing top shelf on RC to freeze items inspected temps on arrival temp is set on minimum setting FC -7 RC 32* confirmed power 120vac to unit need control board fan blade to correct airflow and thermistor for temp reading; ordrng 1 WP2163777 (blade-fan) and 1 W11371382 (control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Grimesland, NC 27837
Ronnie B.
Job Details: 07/05/2022
"cx complaint of unit not cooling. unit unplugged on arrival. Plugged unit in and compressor tries to start, hums and shuts off. checked windings and start is 4.4 ohms run is jumping from 5 to over 12 ohms and across the two is sporadic. compressor is locked and windings out of range. ordering comnpressor and filter dryer.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/05/2022
"agonzalez106@me.com replaced door, unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/05/2022
"cx complaint the unit is very noisy and also not making a lot of ice. checked the unit and found that the ice maker was not being supplied with enough water pressure. therefore, the unit needs to be supplied with a new water line. the unit also had a condenser installed crooked. this was causing the unit to vibrate underneath and cause a bunch of abnormal noises. therefore, i reshaped the condenser so that it laid flat and did not contact any panels. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hopewell, VA 23860
John P.
Job Details: 07/05/2022
CX complaint unit not cooling checked unit found compressor drawing .73amps. ordering compressor and evap.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 3ctss (3ct ss) and 1 Lockring (Lock ring) and 2 W11504449 (Coupler)s and 2 W11506619 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/05/2022
"Replaced filter housing, placed filter in and it now releases when opening the door. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Chantilly, VA
Carl R.
Job Details: 07/05/2022
"Not Starting - Has Power - Over-the-Range Microwave. Unit has power, but not heating. I tested unit by using wet paper towel for 30 seconds. After putting the microwave on for 30 seconds. I checked the wet paper towel. And it was still cold. Ordering 1 capacitor, 1 diode, 1 mag,1 transformer.; ordrng 1 W10818686 (Mag) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11371266 (Transformer)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 07/02/2022
Cx complained the buttons did not work. Installed new ui assy and tub gasket. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. No leaks. Ran diagnostics to erase errors. Job compete"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after pressing the test button, the ice maker cycled and filled with water. The temp in the freezer is close to zero. Unit needs new ice maker; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM13
Near Fairfax, VA 22032
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not cool. Installed new control and in step 38, put the unit into a forced defrost and could not hear any water hitting the heater. In step 6, the bi metal tested closed but out of diagnostics, the unit kept running and not defrosting. Unit needs new user interface; ordrng 1 W10864261 (user interface)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit would not drain. Inspected the unit and fouind it completed each step in diagnostics auto. In manual, the lid would not lock. Checked voltage dc and it was >0vdc per tech sheet. Tested again and it now locks on manual mode. There are no lid lock errors. Explained to cx it may be the lid lock or control, left quote for both. Job complete; ordrng 1 W10810403 (lid lock)"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW1
Near Bethesda, MD 20814
Israel R.
Job Details: 07/02/2022
Got to the house and called the customer on the call box and She said they were having dinner and that she will call back to reschedule. I moved on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/02/2022
Cx complained the unit did not make ice. Installed new ice maker and cycled the unit to begin a harvest. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
I started taking the gasket off and i notice the liner ont he bottom of the door is already coming loose and the new gasket is not catching correctly. I added adhesive and screws to the liner but still loose and the screws hold long term. The unit should of be getting a new door. I finished installing the new gasket and made it seal but the liner is loose so the door needs to be replaced. Ordering FC door. Customer is aware the door is coming to her. And she is calling when the door comes to her house.; ordrng 1 W10919622 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WCE77US6HB
Near Pikesville, MD 21208
Drew B.
Job Details: 07/02/2022
cx complaint that unit is not staying in the correct position on the center rear warm burner i found the switch valve stem didnt have a sleeve on it.i was able to use an extra sleeve over and now stays in on/off not lose and works unit is functional and checks fgood
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Arlington, VA 22203
Lloyd B.
Job Details: 07/02/2022
Cx complained of no lights. Installed all new led's and there is now light. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22301
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. In diagnostics, the defrost sensor passed and heater came on. Removed ice and tested and the fan also runs. Installed new sensor and control and set to factory settings. There are no air leaks from the gasket. Job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
Installed new vavle and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FTS03
Near Pikesville, MD 21208
Drew B.
Job Details: 07/02/2022
cx complaint that unit is going to to 54 degrees in the rc section and almost seemingly over cooling the fc section.. showing -10 degrees and getting ice cyrstals. all fans are running and evap is completely full of frost pattern. the unit appears to have a control failure again and or a damper failure not pulling cold air over to cool the rc section. but after speaking to office and cx being oow we are gonna hold off on the unit parts today and reach out to techline on tuesday per the sticky notes to verify wether or not its another control gone bad being same issues as last time and or if something else is needed. WILL NEED TO SPEAK TO TECHLINE... cx has and extra control...; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22312
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not wash. Inspected the unit and found that it does not fill, just drain. There is an eror of F7E1 for motor failure. Unit needs new motor; ordrng 1 W11416362 (motor)"
We serviced a
WHIRLPOOL RANGE
Model KDRS463VSS00
Near Potomac, MD 20854
Israel R.
Job Details: 07/02/2022
Customer complaint unit is not igniting and ove is not working also the UI is beeping. I tested voltage and the unit is not getting good voltage only getting 120 on black and 30 on red. Needs 240 to work properly. Customer s getting electrician. The control was beeping. I revomed the UI and found one of the ping was barely on and a little corrotion. The unit was a floor module and was sold to the customer last yearr installed last week. I clean corrotion with alcohold and reseated the pin. Tested unit is now back to normal operations. No tother corretion. it looks like it may have been condensation from sitting at the store. Unit is not beeping but customer needs electrician to fix voltage issue.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV5219DH1
Near Rockville, MD 20850
Israel R.
Job Details: 07/02/2022
Installed new interlocks and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rockville, MD 20852
Israel R.
Job Details: 07/02/2022
Customer complaint unit is leaking. I tested the unit and no error and completed diagnostics not leak and the floos as no stains and the customer stated that it only had happen liek 3 times. She showed me a video and the unit is leaking out the front with a lot of suds. I Told the customer that the issue is overdosing the unit. Only one pod per cycle and if the dishes are rinse in dishsoap the plates need to be rinse and clear of any dishsoap to prevent sudsing. She is going to be more carefull overloading. Unit is good. Issue is overdosing the unit. Unit is good.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/02/2022
Customer complaint unit is leaking. I tested the unit and found the unit is leaking from the RC evap the defrost water is not drainning. I steamed the ice and the water is not draining. I found the extensiong is clogged and i is not clearing. REplace drain tube and now the unit is draininig. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MHW6000XG2
Near Silver Spring, MD 20905
Israel R.
Job Details: 07/02/2022
Installed new vavle and inspected drain. Unit is back to normal operations. Unit still needs new pump. But cusotmer is going to call back
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/02/2022
Customer complaint unit is not heating front right burner. I tested the unit and the unit is not turning on and the hot surface is not turning on. I checked the switch and found loose. I tested the burner and the hot light comes on but not the burner. I follwed the harness and while i checked some connections. and found black wire pin is coming out. I reseated the pin inside the connector. Unit is bacck to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/02/2022
Installed new harness. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Randallstown, MD 21133
Drew B.
Job Details: 07/02/2022
"cx complaint that unit is not spinning nor wash clothing and clothes are wer still.. in testing found the unit to be stripped at the washplate causing it to spin aggressively.. tried to remove washplate to tighten but found the washplate is seized to the unit.. will need 2 count and 2 tech for proper successfully repair being to weight and moving old tub out.. will require 2 tech, cx will call when baskets in to reschd if approved and in in case where its not approved cx will be reach out by extened wrrnty. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (transmisson) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (spin basket) and 1 W11219115 (outter tub) and 1 2tech (2 tech) and 2 2count (2 count tub job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21229
Drew B.
Job Details: 07/02/2022
cx complaint that unit is not sealing on the right middle and lower gasket areas. i found the unit to have several spots that needed heat expansion.. although in process of attempting i could only heat up so much without damagaing gaskets.. will need a new door for proper sealing and operations to reduce the condensation in the rc compartment forming. cx is calling home depot to attempt to swap brand new unit out. we will order door and await to see if gets exchanged or not.; ordrng 1 W11506850 (ss door) and 1 WP489467 (washer)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Baltimore, MD 21215
Drew B.
Job Details: 07/02/2022
cx complaint that unit is brand new and was amking a loud rattling sound when running i found the unit to have no issues with rollers and and pulley all no issues. i checked the wheel and no crack and or lose screws. i found the noise to be from the vibrration of the motor housing rattling. and will need sound reducer the thermal mastic call to resch with cx; ordrng 3 4318168 (sealer-thrm)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21207
Drew B.
Job Details: 07/02/2022
"cx complaint that unit is dispencing warm water and the bin on the right hand drawer, is not closing all the way causing the door not to seal all the way.. and the tank is warm and not dispencing cold water ordering the parts needed.. call to reschd; ordrng 1 W10801011 (reservoir) and 1 WPW10468556 (track right bin) and 1 WPW10317184 (pan-crispr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Drew B.
Job Details: 07/02/2022
replaced all parts unit now has fan operation but the valve is powering on but not dipsnecing water. i was able to havrest icemaker and it filled it appears the tank is frozen causing no water psi through dispencer; ordrng 1 W11579182 (water tank) and 1 W11162041 (housing)
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 07/02/2022
"Cx complained the unit did not heat. Inspected the unit and found a proper 240vac but the element was open. Installed new element and tested and it now cycles and heats. Job complete; ordrng 1 WP8544771 (element), used 1 WP8544771 (element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Germantown, MD 20874
Ricky E.
Job Details: 07/01/2022
ck fnd unit has a burnt lower harness due to the units compressor overheating. will need lower harness prior to the repair..; ordrng 1 w11239562 (lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milford, DE 19963
Frederick R.
Job Details: 07/01/2022
Picked up door
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shiloh, NC 27974
Branden R.
Job Details: 07/01/2022
"came out to replce parts , uninstalled and replace all parts needed tested unit running as dwsigned cx agreed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 07/01/2022
"CX complaint: door cable broke. Inspected and verified complaint. I found right cable had broke. Replaced door cables, tested unit and it is now working properly. Job is complete. CX paid for service, labor, S&H and part on CC."
We serviced a
KITCHENAID OVEN
Model KODE500ESS03
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 07/01/2022
CX complai t of a lound fan motor noise. I was not able to recreat the noise. CX meet the $90.00 service charge via Check #430. CX will callback in side the 30 day warranty if noise returns
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reston, VA 20194
Richard B.
Job Details: 07/01/2022
"CX complant Dishwashe ris louder Inspected unit and found pump is making abnormal sounds when washing , Ordering sump assembly , drain pump sounds fine. , not in stock , Further work needed, RB; ordrng 1 W11416362 (sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fruitland, MD 21826
Frederick R.
Job Details: 07/01/2022
CX not at home. Called and spoke to her through Vonage and she said she was at work and wanted to reschedule. Called office and spoke to Sharita and informed her of CX request. 2 CT SS job; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model MSD2651HEW
Near Baltimore, MD 21224
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Unit not cooling in either compartment.When i arrived freezer was at 67 degrees and the fridge was at 72 degrees. Inspected unit, Found Compressor Locked up. verfied proper voltage and start up device working properly. advised CX of Sealed system repair costs, he respectfully declined any repairs and wants to replace the unit. Charging CX $120.00 via card for service fee."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/01/2022
"cx complaint unit not spinning clothes out properly, found hub driver is stripped out and not spinning, wash plate is seized to the shaftand wont come off to get access hiub driver. qouted cx to break the washplate off and replace the hub driver and wash plate 437.32 total 120 service call collected by cc. cx declined repair, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/01/2022
"customer stated that the unit wasnt making ice and the ui was out.. verified issue, and fnd detatched connection at the top of the door.. secured connection, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21045
Andrew H.
Job Details: 07/01/2022
"Plane is a unit's not cooling. And replaced evaporator dryer, RC fan and RC drip pan kit. I pulled unit into a 30-in vacuum and filled to 6 oz. Unit is now working properly"
We serviced a
JENNAIR RANGE
Model JGS8860BDP
Near Falls Church, VA 22046
David J.
Job Details: 07/01/2022
Cx complaint of large gas smell. Spoke with Cx at door. Was not sent with sniffer. Will have to return with part to diagnose. Cx has not paid anything ; ordrng 1 Gassniffer (Gas sniffer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Annville, PA 17003
Fred G.
Job Details: 07/01/2022
"cx complaint unit is still leaking from the ice maker. inspected unit and found ice build up at the bottom of the ice bin. called TL (SR7734018628), was told by TL this is a on going issue that WP has been looking at for 2 months now. was told to order a updated duel water valve from whirlpool parts research. called TC to order part, TC is ordering part ref# (1536950537) please call cx once part is in to schedule apt. h; ordrng 1 W11482383 (duel water valve)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/01/2022
"tested unit found unit had shorted runn winding , ordered new motor to correct issue; ordrng 1 W11549461 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Fred G.
Job Details: 07/01/2022
i was able to access unit and replace the RC evap fan/thermistor and drip pan. reassembled unit and found the Rc evap started to build a frost pattern and Rc evap fan came on and starting cooling unit. advised cx to give the unit 24 hours to place food in. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Timonium, MD 21093
Keith H.
Job Details: 07/01/2022
replaced valve tested it and its no longer leaking
We serviced a
AMANA DRYER
Model NED4655EW1
Near Columbia, MD 21045
Andrew H.
Job Details: 07/01/2022
Customers complaint is a unit is not heating but will run. Inspected power to unit have 120 volts from l1 to neutral and 120 volts from l2 to neutral but has zero volts AC from l2 to l1. I advised maintenance of this and that they will need to have the electricity fixed to the unit.
We serviced a
WHIRLPOOL WASHER
Model WVW7336JS1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/01/2022
"Cx complaint fan humming not starting.Confirmed complaint, replaced motor but didn't work. All 3 capacitors ok, power supply ok. Found issue on wiring harness connector, una ble to find part. Called tech line, spoke to Leon (sr # 7734015960), he advised that the part is not serviceable and the unit is not repairable. Whirlpool is reviewing for unit replacement. Advised cx by phone (husband at work)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Baltimore, MD 21207
Marc M.
Job Details: 07/01/2022
installed compressor and filter dryer and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 5oz of 134a and tested. unit developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/01/2022
"cx complaint of unit having a slow drip still. Checked unit and removed outer door. ran unit through test and found small leak at dispenser. Dispenser not locked into place on right hand side allowing water to seep past seal. replaced dispenser and properly locked into place. tested 2 more times and no more water is leaking past dispenser. Re-installed outer door, unit is working as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elm City, NC 27822
Ronnie B.
Job Details: 07/01/2022
"cx complaint of long fill times. checked unit and found the following codes. F8-e1. Manually operated valves, hot is good, cold no flow with voltage present. removed and replaced water valve, calibrated, tested, unit works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/01/2022
"cx complaint of top rc lights and fc light out. checked unit and jumped fc light and all other light illuminated, fc light bad. removed and repalced fc led, unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model RBD305PVB00
Near Brandywine, MD 20613
Robert A.
Job Details: 07/01/2022
Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. The unit is getting 241v at the junction box and at the control board. However the keyboard display is not working at all. The unit will need a new control membrane and control board to resolve the issue. I'm ordering the part for the return visit. I collected the payment in full ($300 in cash and $372.48 by CC).; ordrng 1 WP8304275 (control membrane 212.20) and 1 WP8301848 (control board 153.35)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Baltimore, MD 21213
Milton J.
Job Details: 07/01/2022
CX complaint ice dispensing on it's own. CX had unit swapped out and AIG has noty updated the M&S. CX to call AIG to be redispatched. -MJrob; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Kearneysville, WV 25430
Danny R.
Job Details: 07/01/2022
motor wont start will need cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
MAYTAG WASHER
Model MVW7232HW0 I'M
Near Fulton, MD 20759
Andrew H.
Job Details: 07/01/2022
Replace both left and right hinges. Tested lid. Unit sound working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/01/2022
unit is making ice the issues is the unit is freezing everything in fresh side will need baffle and thermistor; ordrng 1 WPW10196393 (baffle) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21214
Milton J.
Job Details: 07/01/2022
CX complaint rack falling and door not closing. Inspected and found wheels falling off the upper rack adjusters. Installed new Adjuster Kit as sent by Pre-ID. Inner door was hitting the tub when closing so adjusted feet. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/01/2022
i found the sealed system is failing 40 in the freezer and very little frost pattern will need evap and compressor; ordrng 3 3callcounts and 1 W11572047 (evap) and 1 W11504450 (conector evap) and 1 W11504420 (conector evap) and 1 W11578208 (compressor) and 1 W11504420 (conector compressor) and 1 W11506622 (conector compressor) and 1 W11506635 (access vavle) and 1 W11506623 (conector fiter drier) and 1 W11504448 (conector filter dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Enola, PA 17025
Fred G.
Job Details: 07/01/2022
cx complaint unit stopped making ice. inspected unit and found no ice in ice bin or ice maker. jumped ice maker and it harvested and tried to call for water and thats when i noticed the water supply line was frozen. steamed out line and retried. unit dispensed water to ice maker. i bumped up the temp of the freezer. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Wilson, NC 27893
Ronnie B.
Job Details: 07/01/2022
"cx complaint of slow ice production and frost building up in ice chute. Cx stated she emptied ice bin last night around 6pm. Checked ice bin and ice is in bin, counted and is over 40 pieces in about 20 hours and is good. found frost under ice bin and in ice chute. cheked ice door and found it to not be selaing all the way allowing warm air intrusion. ordering ice door.; ordrng 1 W11423787 (ice door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21403
Shane B.
Job Details: 07/01/2022
"cx complaint is the unit not cooling at all since installed. confirmed complaint. bot sections are at room temp. fount thermistors read as pass, all fans work. ran test 5 for compressor. condensor fan runs constantly, compressor cycles off atter less than a minute or so. sometimes it stayed off for 2-3 seconds, sometimes 30--60 seconds. killawatt meter shows unit pulling 2.5amps when compressor is running. called techline and they said its a bad compressor or resriction in the system. advised ordering compressor and evaps and having SS tech return. SR#7734016424. ordering parts. cx is going to contact best buy and whirlpool to try to get unit replaced. schedule when part are availble.; ordrng 1 W11598434 (evapator) and 1 W11578205 (compressor) and 1 W11578026 (evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Dagsboro, DE 19939
Michael E.
Job Details: 07/01/2022
"CX complaint: right RC gasket splitting and FC frosting. Tested and verified complaint. I replaced the right RC gasket and reshaped it. Then i reshaped the FC gasket. FC gasket was difficult to get to take the new shape. If the FC frost problem returns, please PreID FC gasket. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Annapolis, MD 21401
Shane B.
Job Details: 07/01/2022
installed element and tested unit for cx. unit is working as designed. y
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Norfolk, VA 23508
Justin W.
Job Details: 07/01/2022
cx complaint unit not draining. checked unit to find error code f9e1. inspected under unit to find harness broke from drain pump. spliced harness back together and tested unit unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Finksburg, MD 21048
Brian R.
Job Details: 07/01/2022
cx complaint is unit has a bunch of moisture all in FF section of the unit. unit doesnt have much in either section to be over packed. evap clear at time of service. she said temp does not seem to change no matter how she has unit set. also found big gaps in the linner that needs to be sealed shut. rest of unit checks as of now. we will replace control and seal unit up as its drawing a bunch of air in and cx will se how that goes and call back if needed. office to schedule when parts are in.; ordrng 1 W11594670 (Control) and 1 WPW10384183 (Thermistor) and 1 482338 (Sealer White)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS4
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 07/01/2022
CX canceled with me in home . No service preovided.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Toano, VA 23168
Gill G.
Job Details: 07/01/2022
cx complaint: unit is making squeaking noise during agitation. no stored fault codes. video from cx on noise sounds like the drive belt is slipping. replaced drive belt. tested. noise was not heard during testing. unit is workig as designed.; used 1 wpw10006384 (belt) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Laurel, MD 20724
Israel R.
Job Details: 07/01/2022
Got to the home and no one was home i called the customer and he said that they told him that it was for the 6th. They are not home He said he may have messed up. But he reschedule for the 8th.; schdld next appmnt for 7/8 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harpers Ferry, WV 25425
Ezra M.
Job Details: 07/01/2022
"leaking. found clip on drainhose at drain pump not on properly, unit leaking from drain pump/hose. removed clip and hose, then reinstalled properly. no longer leaking"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/01/2022
thge manifold broke and vavle is comimg off unit will need manifild part replaced; ordrng 1 W11347745 (manifoold assy)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Toano, VA 23168
Gill G.
Job Details: 07/01/2022
cx complaint: unit is not spinning out load. no stored fault codes. tested unit and did not find any issues at this time. calibrated unit. ran auto test and found unit is fully functional and working as designed. advised cx on detergent use.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Elkton, MD 21921
Alexander W.
Job Details: 07/01/2022
Cx stated something on the glass wont come up tested inspected and verified cx complaint took razor blade and glass cleaner and cleaned cooktop unit is working as designed job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20852
Roberto I.
Job Details: 07/01/2022
"Replaced parts. Fc door tested ok, gasked sealed fine all around."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near North East, MD 21901
Alexander W.
Job Details: 07/01/2022
Cx stated light stayed on never shut off tested inspected and verified cx complaint installed parts per previous diag tested unit unit is now operating as designed job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Warwick, MD 21912
Alexander W.
Job Details: 07/01/2022
Cx stated unit not working inspected tested and verified cx complaint found F8E1 error code again checked water water was off and unit threw another error code cleared error code and turned water on tested unit unit is operating as designed job is complete.
We serviced a
MAYTAG DRYER
Model MVW6230HW1
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
Replaced latch unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Great Falls, VA 22066
Richard B.
Job Details: 07/01/2022
"CX complant. Washer wont drain , Inspeted unit and foud cx saying on heavier loads machine dosent drain unless put onn drainn and spin . No error codes , Ran a wash cycle after checking if tub is balanced , and feet elivated, machine washed normaly , as well as spun out and drained. Job completed, CX will send in a pic of purchace reciept. Machine is new. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Vienna, MD 21869
Jonathon C.
Job Details: 07/01/2022
"cx complaint, loud noise during operation. tested, inspected, unable to verifiy complaint. checked underneathe unit, found gearcase leaking. checked drive hub, seems to be fine but im ordering both. unable to resched; ordrng 1 W11454734 (gearcase) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW1
Near Great Falls, VA 22066
Richard B.
Job Details: 07/01/2022
"CX complant. Dryer panel was glitching and non responsive. Inspected unit and found panel non responsivve , Installed new console and tested unit , Advise CX buttons are as sensetive as a cell phone. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Edgewater, MD 21037
Shane B.
Job Details: 07/01/2022
cx complaint is the unit going off balance. checked for codes and found no saved codes. i ran the service cycle and unit completed it with no issues. unit is sitting level on a solid ground level floor. suspension is good. ran calibration cycle and went over loading/cycle selection. unit is working as desinged. cx is happy with unit.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Lusby, MD 20657
Shawn D.
Job Details: 07/01/2022
"replaced control,harness and sensor then tested and bake and nroil work. unit is good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 07/01/2022
"CX complaint was that the unit i was making a a lound grumbling noise. I foun d that the noise was coming form the damper motor. I was able to access and replace the damper motor , unit test good. I collected $381.82 via check #429."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Potomac, MD 20878
Julian H.
Job Details: 07/01/2022
CX complaint about unit has a leak and doors are uneven inspected and found a leak when dispenser is in use found a loose water line @ hinge tightened tested and working leveled and djusted doors to the same height as a courtesy working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/01/2022
"cx complaint unit will intermittently not run and displaying f9e1. can reset breaker and fix issue. entered into diag and found error code f9e1. cleared code and ran a auto test, unit finished without issue. called TL (SR7734016005) and was told to replace the inlet valve, due to some tech notes on there side. i was able to replace the inlet valve (w11434044) with van stock. tested unit, unit checks good.; used 1 w11434044 (valve-inlet) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Falls Church, VA 22046
David J.
Job Details: 07/01/2022
Cx complaint unit not working stops after sensing. Inspected unit and found long fill code. Ran diag mode and found very small run of water. Cleared codes and replaced inlet valve. Ran diag mode again and check for error codes. No more codes. Re calibrated unit and now working as intended.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near East Petersburg, PA 17520
Justin L.
Job Details: 07/01/2022
Cx complaint unit not venting properly and shutting down. Was able to access unit and found that the fan was facing the wall causing unit to not vent properly and causing over heating. Was able to change the direction of the fan so that it vented outward and tested the unit. Unit now operates as designed no further work needed.
We serviced a
JENNAIR RANGE
Model JGRP548WP01
Near Alexandria, VA 22301
Christian C.
Job Details: 07/01/2022
Installed control. Tested ovens. Both ovens are heating. All burners are still working.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21702
Bernard M.
Job Details: 07/01/2022
Cx complaint unit won't power on. Checked and found proper voltage at outlet. Accessed the control and found infestation inside console. Instructed cx to contact landlord and have licensed exterminator come out treat the home. Informed cx to have proper documentation that home was treated
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Springfield, VA 22153
Lloyd B.
Job Details: 07/01/2022
"Cx complained of no ice. Inspected the unit and found the fill tube was frozen due to a seaping water vavle. Installed new valve, melted the ice and jumped the IMA and it now fills with water. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Columbia, MD 21045
Andrew H.
Job Details: 07/01/2022
Cx complaint is the units convection fan is turning on for 10 seconds and then turning off for 10 seconds and then repeating that cycle. I put unit into test mode did not have any error codes. I put unit into component activation test and turn convection fan on convection fan stayed on until I turned it off. I called tech line and explain to them what the issue is and tech line stated that this is the normal operation and the unit is working as design. I documented this with whirlpool and explain this to the customer the customer still did not believe me so to prove my point I replace the control board and tested the unit the same way and it did the same exact thing as it did before I replace control board the customer now believes me and is going to call whirlpool because he didn't know the unit would do this.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details: 07/01/2022
"diagram has switches in the improper position, must return with proper 2 cycle selector switch.; ordrng 1 W11168256 (switch-cyc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Harrisburg, PA 17111
Sal R.
Job Details: 07/01/2022
"Per the previouse tech, I was able to access and steam out the ice covering the Evap. I then replaced all parts. I found the coil to grow a good frost pattern . Unit test good. I informed CX to allow a min of 24hr's before unit returns to reccomended temps."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Stephenson, VA 22656
Ezra M.
Job Details: 07/01/2022
cust smelling gas from range when not in use. do not smell it now. will need combustible gas detector to properly diagnose.; ordrng 1 combustiblegasdetector (combustible gas detector)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Elizabethtown, PA 17022
Sal R.
Job Details: 07/01/2022
"CX complaint is that the unti intermitantly powers off. I inspected the Deli UI and harnss and foun d no issues. I found that both evap fan motors in test 3 are running. I rna test 4 and found that 3 way valve opperatreing.I ran test 36 and found no movment formt eh icebox fan motor. I called WP Tech Line and explained my findings. TL agrees and informed me to order 1 Icebox Fan Motor (W10846539). Once the contract is apporved, please have someone form the office callt oset a return date. Please see SR #7734017181; ordrng 1 W10846539 (icebox fan motor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Bellwood, VA 23237
John P.
Job Details: 07/01/2022
"CX complaint unit leaking water checked unit found bad inlet valve replaced tested working as designed.; ordrng 1 W11165546 (Valve), used 1 W11165546 (Valve) from stock"