We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD
Roberto I.
Job Details: 11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"replaced tub suspension cam and gearcase, unit no longer leaking"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, MD 20685
Robert A.
Job Details: 11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23838
John P.
Job Details: 11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Quantico, VA 22134
Tanner B.
Job Details: 11/28/2022
"Installed new trans and clucth , shifter and belt. recalibrated unit and tested in diag . Job complete"
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details: 11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details: 11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Anthony D.
Job Details: 11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details: 11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Vienna, VA 22181
Carl R.
Job Details: 11/28/2022
"Cx complaint is, JennAir Range- Right middle burner not working. Removed all grates, pulled unit from the wall, and unplugged the unit. Removed 2 screws and all knobs. Removed oven door and pulled the assembly down to gain access to the switch harness. Installed new switch harness and reinstall all parts. Unit working properly."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Stafford, VA 22554
Tanner B.
Job Details: 11/28/2022
installed new covers
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details: 11/28/2022
replaced valve tested & working
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Eric W.
Job Details: 11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit not turning off even when unplugged and plugged back in. Manually reset control using start/cancel button, instructed cx on how to reset unit if issue happens again in the future."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Newport News, VA 23608
Carl A.
Job Details: 11/28/2022
"cx complaint of temps beening too cold in rc.checked unit to find 13 in fc, and 34 in fc,found gap between cabinet and liner called techline spoke with Austin was advise that unit is no repairable and to have cx call whirlpool on issue"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit made noise. Inspected the unit and found a noisy drain pump. Removed the pump and reinstalled and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newport News, VA 23608
Carl A.
Job Details: 11/28/2022
"cx complaint of unit maknig nosie,checkedu nit to find rollers and ilder roller failing replaced all parts needed for repairs tested unit works as designed; ordrng 1 279640 (pulley,idler CA / VS), used 1 279640 (pulley,idler CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Sterling, VA 20165
Christian C.
Job Details: 11/28/2022
"Installed IM, ice bin, right RC gasket, and FC gasket. Heated up gaskets to seal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details: 11/28/2022
"inst6alled new compressor , refilled w/ 1.91oz r600a.. allow 24hrs too cool. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, MD 21632
Emmanuel R.
Job Details: 11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Anthony D.
Job Details: 11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details: 11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Andrew H.
Job Details: 11/28/2022
Replaced extension and tested unit. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 11/28/2022
"cx complaint unit still not prodcuign ice at a normal rate. cx states that since the service on 11/11/22 the unit had produced about 1 full bin of ice. cx states unit will drop about one tray of ice per day in the rc. contacted techline again. record of parts replaced as follows: icebox fan motor, fc icemaker, evap fan (x2), user interface, fascia heater, and rc icemaker. checked and found -4.3 degrees in the fc and 0.3 degrees in icebox. checked test 56, E5. cx covered under w12u8n1apl1 still. documented under file number sr7734647042; ordrng 1 W11224256 (control) and 1 W11579560 (rc icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL5
Near Crofton, MD 21114
Shawn D.
Job Details: 11/28/2022
"cx complaint unit not making ice. inspected uni and conifmred no ice, found ehater bad on ice maker. grabbed ice maker from v/s and tested and cycled plus filled with water.; ordrng 1 W10884390 (ice maker SD V/S 88.93), used 1 W10884390 (ice maker SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details: 11/28/2022
i was able to access unit and replace the control board as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details: 11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details: 11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details: 11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond, VA 23235
Joseph D.
Job Details: 11/28/2022
"replaced failed door seal, unit now heating, sealing properly. original door seal not adhered properly."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
replaced the motor and blower unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE
Alexander W.
Job Details: 11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Julian H.
Job Details: 11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newark, DE 19702
Andrew W.
Job Details: 11/28/2022
"Cx complaint is ice maker not working again. inspected and verified complaint. found ice maker visibly broken and large block of ice above the ice maker. believe there is a defect in the fc door which allowed more water to enter the ice maker tray and cause a build up of ice that will now keep the ice maker from twisting to dispense which broke the ice maker. the excess water has caused ice to form and break the auger/coupler and down to the motor. Ordering fc door, ice bin, coupler, shaft, chute, seal, motor, UI, and dispenser, and returning with ice maker. cannot reschedule due to authorization needed. informed cx on what to do when door arrives.; ordrng 1 LW11026425 (dor-fip) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 WPW10293212 (chute) and 1 WP2198628 (seal) and 1 W11202789 (motor) and 1 W11518204 (UI) and 1 W11423784 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details: 11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
installed left side fridge door verified water and ice being dispensed
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Great Falls, VA 22066
Christian C.
Job Details: 11/28/2022
Cx complaint there would be water on top of the freezer door and IM is not working. Inspected unit no water on FC door. All gaskets sealing good. Cx said has not been water for a few days now and IM is now working. Advised cx to watch IM if it leaks from there. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 11/28/2022
"cx complaint door falls down - and UI warped , checked unit and found door spring unseated on the left side causing door to fall down and not hold up . also found UI warped not allowing proper contact with controls . ordering parts for repair . reseated spring and tested door now is holding as designed .; ordrng 1 W11460962 (ui control) and 1 W11460908 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Silver Spring, MD 20906
Andrew H.
Job Details: 11/28/2022
"Cx complaint spin cycle not working. While under unit to replace slider noticed gearcase oil covering underside of unit. Installed new slider and reassembled unit. Plugged unit back in and entered diagnostic mode. Ran automatic test mode, test mode completed with no errors, spin cycle now functioning. Took photos of gearcase oil leak, notified customer of leak, ordering gearcase (W11449841) and washplate (W10902814). Scheduled return visit for Wednesday 12/7/22, notified customer to expect call Tuesday 12/6/22 with timeframe.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Vienna, VA 22181
Carl R.
Job Details: 11/28/2022
"Cx complaint is, JennAir Range- Right middle burner not working. Removed all grates, pulled unit from the wall, and unplugged the unit. Removed 2 screws and all knobs. Removed oven door and pulled the assembly down to gain access to the switch harness. Installed new switch harness and reinstall all parts. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details: 11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Quantico, VA 22134
Tanner B.
Job Details: 11/28/2022
"Installed new trans and clucth , shifter and belt. recalibrated unit and tested in diag . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Henrico, VA 23231
Chris B.
Job Details: 11/28/2022
replaced UI and control tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"replaced tub suspension cam and gearcase, unit no longer leaking"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
installed clutch and shifter
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details: 11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
replaced parts and now checks good
We serviced a
WHIRLPOOL RANGE
Model JDRP430WP01
Near Fredericksburg, VA 22401
Robert W.
Job Details: 11/28/2022
Replaced fan and low speed not working at all found control not sending power to fan. needs Control; ordrng 1 W10876298 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Sterling, VA 20165
Christian C.
Job Details: 11/28/2022
"Installed IM, ice bin, right RC gasket, and FC gasket. Heated up gaskets to seal."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details: 11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Fairfax, VA 22033
Richard B.
Job Details: 11/28/2022
"CX complant, No ice. Prior diagnosis found unit needs ice maker after valve iinstall . Installed ice maker and cycled power to unit, Ice maker roated and did a self fill. Advised CX to throw ice away. CX requested ice maker left in off position , Job completed, RB"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/28/2022
"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit made noise. Inspected the unit and found a noisy drain pump. Removed the pump and reinstalled and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
David J.
Job Details: 11/28/2022
CX complaint unit makes a rumbling noise when microwaving. Inspected unit and placed wet rag inside of microwave and tested unit and heard a small rumble on the spin motor. Remove glass and found a bunch of dried up food in the area where wheelspin for plate. Cleaned all old food from microwave and tested unit again. Unit no longer makes rumbling noise and heats as designed. Unit is now working as intended. Job complete.
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details: 11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details: 11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details: 11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details: 11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXBL8
Near Crofton, MD 21114
Shawn D.
Job Details: 11/28/2022
replaced harness and conteol then testd collected for labor unit is good
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Julian H.
Job Details: 11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
repalced heater per servcie bullentin
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details: 11/28/2022
i was able to access unit and replace the control board as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Bel Air, MD 21015
Brian R.
Job Details: 11/28/2022
cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, MD 20721
David J.
Job Details: 11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details: 11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details: 11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided