We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/29/2022
"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20024
Samuel R.
Job Details:
11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details:
11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/29/2022
"cx concern the unit light out and door not closing .. units hinges failed and not closing door fully, light is out in cavity . ordering hinges, arm, switches and bulb.; ordrng 1 WPW10128850 (arm) and 1 W11033422 (interlock harness) and 1 W10886919 (bulb)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details:
11/29/2022
"Cs unit is showing error code f8e4 overfill. Confirm complaint. Diagnostic is showing fae2 vent wax motor electrical problem. and f8e4 overfill switch. Found the float switch not securely connected . Confirmed wax motor is operating normally. Ran test cycle and each time it completed it good, no error codes came back and completed test cycle. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/29/2022
Cx complaint unit not cooling and was making noise. Was able to access unit and found unplugged. Plugged unit in and found compressor to turn on. After 35 minutes the unit only had a frost pattern anout 1/4 of the way. Unit has sealed system issue. Ordering 3 call sealed system repair. Office will need to set return visit; ordrng 1 W11546692 (evaporator) and 1 W11504448 (evap coupler) and 1 W11506620 (suction to evap) and 1 W11109499 (filter drier) and 1 W11504433 (heat loop to drier) and 1 W11504447 (drier coupler) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 3 w11506635 (access valve)s
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, VA 23602
Lucas R.
Job Details:
11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"replaced gearcase, slider, washplate and lid latch. installed lid latch that was shipped to the cx, sending back one that came with me. ran calibration and autotest. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details:
11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, VA 23518
Zachery R.
Job Details:
11/29/2022
"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, VA 23146
Jerod R.
Job Details:
11/29/2022
"tested unit advised customer of proper closing , did find ice bin gasket had crease in it ordered new; ordrng 1 W11171728 (door-ice)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, MD 20878
Julian H.
Job Details:
11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS01
Near Middleburg, VA 20117
Ezra M.
Job Details:
11/29/2022
"Rich, both ovens storing errors for slow cooling fans. found wire harness to small oven cooling fan failed, fused to chassis. called techline. sr# 7735149866, ordering appliance manager expansion, blowers and main wire harness. 8-1; ordrng 1 W11355250 (appliance manager expansion) and 1 W11200304 (wire harness, main) and 2 W11248652 (blower)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details:
11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
MAYTAG WASHER
Model MFW2055FRZ02
Near Catonsville, MD 21228
Robert L.
Job Details:
11/29/2022
"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/29/2022
"came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested the ice maker, thermistor, valve, etc. all working as designed. advsied cx to monitor the unit and if any issues persists to give the poffice a call.. cx agreed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, PA 17406
Bernard M.
Job Details:
11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, PA 17406
Bernard M.
Job Details:
11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annapolis, MD
Alexander D.
Job Details:
11/29/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. asked if unit has leaked, cx said he not sure and showed me some water damage in cabinet under sink, pic saved. doesnt seem like its from dishwasher. pulled unit out and can see some water stains on cutout floor. noticed a bunch of streaks on back wall of cutout, pics saved. no signs unit has leaked from heater. replaced heater and tested. no leaks from unit at this time. advised cx it seems the windows may be leaking but advised him to call a handy man to find cause of water damage since it doesnt appear to be from dishwasher. cx understands. unit is now working properly"
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/29/2022
"Installed the Tub, Tracks & Middle Rack. Inner Door will not close because it doesn't have a cut out for the Fan Motor. Will need to install Inner Door & Lower Rack. ; ordrng 1 W10712593 (DOOR-INNER) and 1 WPW10195032 (DEFLECTOR)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA
Jonathon C.
Job Details:
11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/29/2022
picked up data logger food it still freezing in crisper drawer and bottom shelf of rc called tech line spoke with adrian SR#7733384091 was advised to have data logger read before moving further and to have next tech call techline with findings from data logger; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/29/2022
Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE714HLAS0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/29/2022
installed part and tested burner. unit is workign as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, PA 17325
Sal R.
Job Details:
11/29/2022
"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details:
11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Topping, VA 23169
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not turning on at all,checked unit to find board being unreponsive at all replaced control board tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Port Tobacco, MD 20677
Robert A.
Job Details:
11/29/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB13
Near Vienna, VA 22182
Christian C.
Job Details:
11/29/2022
Cx complaint unit would leak water underneath unit whenever IM is on. Inspected unit cycled IM. After valve turns on to fill IM I hear water dripping into drip pan underneath unit. Water is leaking from drip pan area. Unable to see where leak is from unless pulling unit out. Built in fridge 2 tech.; ordrng 1 WPW10281063 (drip pan) and 1 W10388653 (water tube) and 1 W10412488 (water tube) and 1 W11212166 (fill tube) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is just installed and leaking from underneath. found a leak at the seal on the pump. reseated the pump and got the leak to stop. ordering a new sump and pump to prevent the issue from happening again. i got it to seal but it did not feel perfect. will return once the pump and motor come in. part on fbo.; ordrng 1 W11613480 (sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smyrna, DE 19977
Michael E.
Job Details:
11/29/2022
"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annapolis, MD
Alexander D.
Job Details:
11/29/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. asked if unit has leaked, cx said he not sure and showed me some water damage in cabinet under sink, pic saved. doesnt seem like its from dishwasher. pulled unit out and can see some water stains on cutout floor. noticed a bunch of streaks on back wall of cutout, pics saved. no signs unit has leaked from heater. replaced heater and tested. no leaks from unit at this time. advised cx it seems the windows may be leaking but advised him to call a handy man to find cause of water damage since it doesnt appear to be from dishwasher. cx understands. unit is now working properly"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint unit RC is not getting cold. After previous tech visit he had found this unit need a new evaporator cover with thermistor. Replace cover and removed any ice and water from inside of RC. Installed all parts and tested unit. Unit is now blowing cold air set. Recommended temperatures. Unit is now working as designed job complete
We serviced a
MAYTAG OVEN
Model MER8775AS0
Near Norfolk, VA 23504
Zachery R.
Job Details:
11/29/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Drew B.
Job Details:
11/29/2022
replaced parts now checks good
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Randallstown, MD 21133
Robert L.
Job Details:
11/29/2022
"cx complaint leaking gas, cx had unit installed , plumber used sniffer and found leak out RF burner, turned gas on , found very small leak from front right burner, valve stem locked in place and still signs of leak, ordering manifold (2 trib)........cx request to be put on cancelation list and request RL to return; ordrng 1 W10907218 (manifold) and 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint COOKTOP F47 error. Replaced power supply & test all elements heat. NO ERRORs > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, VA 22181
Christian C.
Job Details:
11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details:
11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details:
11/29/2022
replaced fc door tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, MD 20692
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gaithersburg, MD 20882
Julian H.
Job Details:
11/29/2022
"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/29/2022
cx complaint unit shut off while in a cycle. inspected unit and found lid is locked. removed console and found 121.7vac to control. console has no response. found water still in unit. tested drain pump and found 20 ohms. replace control and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, MD 21783
Sal R.
Job Details:
11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Laurel, MD 20707
Israel R.
Job Details:
11/29/2022
Installed new parts. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ezra M.
Job Details:
11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/29/2022
cx complaint unit shut off while in a cycle. inspected unit and found lid is locked. removed console and found 121.7vac to control. console has no response. found water still in unit. tested drain pump and found 20 ohms. replace control and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Port Tobacco, MD 20677
Robert A.
Job Details:
11/29/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22205
David J.
Job Details:
11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/29/2022
cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not cooling ,checked to find little to no frost pattern on either evaps,called LR spoke with him and confrimed seal system was advise to order the parts,cx did not wish for a est at this time charging service call"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/29/2022
"checked voltage getting 240 but neither element heating up need to fully removed unit need 2nd helper to remove and reinstall; ordrng 1 W11598122 (Element, Broil) and 1 W11545804 (Whirlpool Oven Bake Element) and 1 W10546519 (element) and 1 WP4449751 (thrmst-fix)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, DC 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/29/2022
"cx compliant unit is not draining. inspected unit and found unit was unplugged, plugged unit in and found 0 error codes. manually activated the drain and found drain pump sounds like something was in it. cleared water from unit with vacuum and removed drain pump and found a sock was stuck in pump. was able to removed sock and tested unit. unit now checks good. called TC (A152TS0NPL1) due to the unit just being out of warranty. whirlpool helped and unit is covered for repair."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB
Near Falls Church, VA 22046
Dustin F.
Job Details:
11/29/2022
"CX complaint: Beverage center making noud sputtering noiseInspected unit and sadly could no replicate complaint. Turned unit off, inspected condensor fan and could not find any issues. Charged CX $120.00 service fee. She will contact us if it persists. I left kickplate off so she can better record it."
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details:
11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)