We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gambrills, MD 21054
Eric W.
Job Details:
11/28/2022
cx complaint was popping or cracking noise - refrigerator found water line tapping on unit
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near McLean, VA 22102
Jason A.
Job Details:
11/28/2022
CX complaint MW glitches when making selections. Verified multiple F6E0 error codes. Replaced UI. Turned off wifi until return. CX will report to returning tech if errors or glitches are still happening. Parts in stock 1ea Upr Mrlbro > JJ; ordrng 1 W11325603 (MW Apl Mgr) and 1 W11356990 (Comm harness Ovn CTRL- MW apl mgr - UI)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/28/2022
"replaced socket and bulb, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, VA 22560
Thomas B.
Job Details:
11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Bryans Road, MD 20616
Robert A.
Job Details:
11/28/2022
"Cx complaint that the unit is shaking violently and it is leaking from the front. I inspected the unit to confirm the complaint. I found an error code: f8e3. I cleared the code and ran a service cycle. All components passed with no issues. I checked the bellow gasket and found a tear on the left side. The bellow will need to be replaced. The banging probably came from an unbalanced load, I showed the cx the 'use and care guide' in the troubleshooting area about vibrations and unbalanced loads. I'm ordering the part for the return visit.; ordrng 1 W11106747 (bellow gasket) and 1 W11218344 (door spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details:
11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Shadwell, VA 22947
Kyle A.
Job Details:
11/28/2022
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Shermans Dale, PA 17090
Fred G.
Job Details:
11/28/2022
i was able to access unit and replace the RC evap fan motor and thermistor as per previous visit. set temps to recommended temps. i found fan came on and began to cool unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of temps beening too cold in rc.checked unit to find 13 in fc, and 34 in fc,found gap between cabinet and liner called techline spoke with Austin was advise that unit is no repairable and to have cx call whirlpool on issue"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Frederick R.
Job Details:
11/27/2022
CX com plaint is bake will not ignite. Inspected/tested and verified complaint. Replaced DSI board per prior tech diagnosis. Still didnt work. Pulled bottom plate to inspect ignitor and found that chute was not covering the orfice from the regulator line. Fixed that issue then retested and unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19901
Frederick R.
Job Details:
11/27/2022
CX complaint is DW not washing dishes. Inspected/tested and found control and sump both had 120vac going into them. Unit has a defective motor. Replaced sump/motor from pre-id. Retested unit after repair and it is now working properly. No leaks. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wilmington, DE 19807
Frederick R.
Job Details:
11/27/2022
CX complaint is WM not washing clothes. Inspected/tested unit and found that it had a faulty actuator. Replaced actuator from pre-id. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Hockessin, DE 19707
Frederick R.
Job Details:
11/27/2022
CX complaint is F9E12 code displayed. Replaced drain pump per prior diagnosis. During repairrealized the DW was a Kitchaid not a Maytag and therefore never came with chomper blades on drain pump. Inspected unit and found drain line installed improperly and wa kinked and that is why unit was not draining. Corrected install and then tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is fridge ice maker not working. Inspected unit and found the CX had accidentally turned the IM swith to the off position. Turned switch on and tested IM and it is harvesting and filling with water. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2022
CX complaint is MW not working. Inspected/tested unit and could not verify complaint. CX stated it was doing nothing.ime prompts were blinking and I set time and tested with bowl of water for 2mins and the unit is working properlu. Did notice a small bit of damges to unit on bottom left. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19802
Frederick R.
Job Details:
11/27/2022
CX complaint is WM will not advance in cycle. Inspected/tested and found unit would not go into slow agitate and just directly to spin. Replaced control per prior diagnosis. Unit was consistently pulling F5E4 error code for lid lock. Even after control was replaced. Ordering lid lock. Cannot reschedule due to part availabilty and it needs authorization. Spoke to CE; ordrng 1 W10810403 (lid lock assy)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"Installed gear case and slider, also used washplate from truck stock to complete the repair. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (washplate JT VS), used 1 W10902814 (WASHPLATE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Potomac, MD 20878
Israel R.
Job Details:
11/26/2022
Custoemr complaint unit was making grinding noises after the last repair and the door is making a popping noise. I tested the unit and i could not hear a noise the unit is drainning and filling correctly. I tested the door and the door is secured and in place screws are tight. I checkd the hinge and is still good. But after running and trying the door a few times i can hear the hinge is making a noise. the more the door is being used the more the noise. Ordering hinges for both sides. I could not replicate any other noises. The cusotme rstated that last two times she has used it is beeng quite. There may have been some kind of debry and made its way out or just normal noises. No hinges in stock. Custoemr may get the parts or call them when part is available.; ordrng 1 W11573703 (Hinge assembly) and 1 W11573702 (Hinges)
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, VA 23502
Austin D.
Job Details:
11/26/2022
came out to resolve the issue with the unit. nobody answered the back door. so i walked around the building and came in the front. once inside i could not locate the unit. the whole entire area where broken units are normally locaated is full to the point units are out in the hallway. could not locatre the units or any manager to ask for help. moving on and will have to reschedule once the units are located. they seem to be overwhelmed probably due to the black friday sales.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"Cx complaint, noises duing cooling-freezing, icemaker fii-harvest, water dispensing. Inlet-valve and housing, freezer door bowed, advised cx parts on order, freezer door direct ship to the cx inspect for any damages, allow 6-8 weeks for delivery inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11548535 (inlet-valve) and 1 W11435342 (freezer-door) and 1 W11346622 (inlet-housing) and 1 212643 (sealer-gum)"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Norfolk, VA 23502
Austin D.
Job Details:
11/26/2022
came out to resolve the issue with the unit. nobody answered the back door. so i walked around the building and came in the front. once inside i could not locate the unit. the whole entire area where broken units are normally locaated is full to the point units are out in the hallway. could not locatre the units or any manager to ask for help. moving on and will have to reschedule once the units are located. they seem to be overwhelmed probably due to the black friday sales.; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HW03
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/26/2022
incorrect part ordered due to the manufacturer code not being changed. ordering correct cooling fan motor. catie will call cx and reschedule. part is on fbo.; ordrng 1 W11442100 (fan motor cooling)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23462
Austin D.
Job Details:
11/26/2022
checked the van and noticed i did not have the harness part that was ordered. reordering the part and spoke to catie. she is calling cx to let them know fo the situatoion and reschedule with the cx.; ordrng 1 w11450611 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
CX complaint: IM is loud and working intermitantly. Tested and verified complainr. Sometimes the IM is getting hung up and spending a lot of time groaning. Ordering IM. Scheduled repair visit for 12/2 PM; ordrng 1 W11546935 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
"CX complaint: unit not cooling. Tested and verified complaint. Amp draw running at 0.58 amps. No frost on evap after 20 min and evap is not getting cold. Lower coils are cooler than upper but none of it is getting cold. Checked run windings on compressor and found either side with top was OL.. Ordering compressor, coupler, dye drier, 2 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11580057 (compresor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
CX complaint: drum not right. Inspected and verified complaint. I found spin basket henging low on the back left. Ordering suspension rods. Cannot reschedule due to NW part; ordrng 1 W10780045 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rockville, MD 20853
Israel R.
Job Details:
11/26/2022
Customer complaint was when they called that the unit was not tutning on the light and the breaker was flipped. I found the unit was dead only UI was on. I disconnedted the LED and reseated power and the unit turned on compressor turned on. light came on but eveytime the light came on the LED board will buzz. Unit needs new LED board. Custoemr will call if they get the part. CAll custoemr when part is available.; ordrng 1 W10804160 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"Installed gear case and slider, also used washplate from truck stock to complete the repair. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (washplate JT VS), used 1 W10902814 (WASHPLATE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
11/26/2022
"arrived on-site at 12:24 pm, found maintenance room open, unit with NO parts...called the phone number, no answer. Unanble to speak with dispatch, cx will be rescheduled.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"Installed gear case and slider, also used washplate from truck stock to complete the repair. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (washplate JT VS), used 1 W10902814 (WASHPLATE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Potomac, MD 20878
Israel R.
Job Details:
11/26/2022
Custoemr complaint unit was making grinding noises after the last repair and the door is making a popping noise. I tested the unit and i could not hear a noise the unit is drainning and filling correctly. I tested the door and the door is secured and in place screws are tight. I checkd the hinge and is still good. But after running and trying the door a few times i can hear the hinge is making a noise. the more the door is being used the more the noise. Ordering hinges for both sides. I could not replicate any other noises. The cusotme rstated that last two times she has used it is beeng quite. There may have been some kind of debry and made its way out or just normal noises. No hinges in stock. Custoemr may get the parts or call them when part is available.; ordrng 1 W11573703 (Hinge assembly) and 1 W11573702 (Hinges)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Milton, DE 19968
Michael E.
Job Details:
11/26/2022
CX complaint: FC too warm. Tested and verified complaint. I found the unit is in a garage and the ambient temp is around 40 degrees. I informed CX on the ambient temp limits of the unit. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Gaithersburg, MD 20878
Israel R.
Job Details:
11/26/2022
"F2E0, F2E1. Customer complaint unit is control panel displays keypad diusconnected when using the oven or the two front burners. I found F2E0 keypad disconnected and F2E1 short key. I tested the unit and the keypad is working but it has the errror codes and the custtomer states that anything over 350 the keypad wont work. I replaced the keypad and tested. Unit is back to normal operations. collected in full."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rockville, MD 20853
Israel R.
Job Details:
11/26/2022
Customer complaint was when they called that the unit was not tutning on the light and the breaker was flipped. I found the unit was dead only UI was on. I disconnedted the LED and reseated power and the unit turned on compressor turned on. light came on but eveytime the light came on the LED board will buzz. Unit needs new LED board. Custoemr will call if they get the part. CAll custoemr when part is available.; ordrng 1 W10804160 (cntrl-elec)
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHB0
Near Seaford, DE 19973
Michael E.
Job Details:
11/26/2022
"CX complainr: handle falling off. Testeed and verified complaint. I found the mount stud will not tighten. When i tried, the screw broke off instead. Replaced the mount stud and screw, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHB0
Near Seaford, DE 19973
Michael E.
Job Details:
11/26/2022
"CX complainr: handle falling off. Testeed and verified complaint. I found the mount stud will not tighten. When i tried, the screw broke off instead. Replaced the mount stud and screw, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/26/2022
Customer complaint unti is leaking from the icemaker and yamming the fan and temp0s are not good Water reservoir keeps freezing. I found ice coming from the fill tube and hollow icecubes. I ran test and i can see the icemaker leaking from the filltube. I found the rear part of the tube is not attached correctly. I reseated the tube and now is not leaking found ice around ice. Possible ice build up and not airflow. And return vent pushing cold air into the refrigerator. CX stated the stuff in the top was thawing but the bottom was still frozen. I clear everything and the unit is now colling and filling fine no leaks. Custome is going to keep and eye on temps but now that is getting good airflow it should be good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/26/2022
Customer complaint unti is leaking from the icemaker and yamming the fan and temp0s are not good Water reservoir keeps freezing. I found ice coming from the fill tube and hollow icecubes. I ran test and i can see the icemaker leaking from the filltube. I found the rear part of the tube is not attached correctly. I reseated the tube and now is not leaking found ice around ice. Possible ice build up and not airflow. And return vent pushing cold air into the refrigerator. CX stated the stuff in the top was thawing but the bottom was still frozen. I clear everything and the unit is now colling and filling fine no leaks. Custome is going to keep and eye on temps but now that is getting good airflow it should be good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Silver Spring, MD 20906
Israel R.
Job Details:
11/26/2022
Installed new control and clear the evap. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Silver Spring, MD 20906
Israel R.
Job Details:
11/26/2022
Installed new control and clear the evap. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Portsmouth, VA 23701
Austin D.
Job Details:
11/26/2022
Replaced the parts and tested the operaiton. noticed no unfamiliar noises. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Portsmouth, VA 23701
Austin D.
Job Details:
11/26/2022
Replaced the parts and tested the operaiton. noticed no unfamiliar noises. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Berlin, MD 21811
Frederick R.
Job Details:
11/26/2022
CX complaint is WM not filling enough. Inspected/tested unit and found the unit is working as designed. Took the time to explain to the CX how the machine is supposed to work. Pulled up references from WP site and showed her and answered all her questions. Allowed her to wash a small load and she saw how the unit was working properly when used properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/26/2022
came out to resolve the isssue. disassembled thd unit and replaced all parts. tested operation. unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/26/2022
came out to resolve the isssue. disassembled thd unit and replaced all parts. tested operation. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Berlin, MD 21811
Frederick R.
Job Details:
11/26/2022
CX complaint is DW falls too fast. Inspeted and found right side missing friction sleeve. Replaced both from pre-id. After repair unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Seaford, DE 19973
Michael E.
Job Details:
11/26/2022
Replaced the lid and left hinge as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Seaford, DE 19973
Michael E.
Job Details:
11/26/2022
Replaced the lid and left hinge as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Rockville, MD 20853
Israel R.
Job Details:
11/26/2022
Customer complaint units light are blinking and not cooling. Even after reseting the unit the unit is not turning on. After a while the unit just turns back on by itself. Ran tests and the unit is working. I found 120 volts and is good voltage i did find the unit is connected to a lot of other plugs and extensions. It could be starving for power but all fasn work lights are on. The control was buzzing. I replaced the control and tested. no moreo buzzing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Rockville, MD 20853
Israel R.
Job Details:
11/26/2022
Customer complaint units light are blinking and not cooling. Even after reseting the unit the unit is not turning on. After a while the unit just turns back on by itself. Ran tests and the unit is working. I found 120 volts and is good voltage i did find the unit is connected to a lot of other plugs and extensions. It could be starving for power but all fasn work lights are on. The control was buzzing. I replaced the control and tested. no moreo buzzing.
We serviced a
MAYTAG DISHWASHER
Model WDT730PAHB0
Near Seaford, DE 19973
Michael E.
Job Details:
11/26/2022
"CX complainr: handle falling off. Testeed and verified complaint. I found the mount stud will not tighten. When i tried, the screw broke off instead. Replaced the mount stud and screw, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
CX complaint: oven light stays on. Tested and verified compolaint. I found the button for the door switch was bent. Once i corrected that the unit is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
CX complaint: oven light stays on. Tested and verified compolaint. I found the button for the door switch was bent. Once i corrected that the unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/26/2022
Customer complaint unti is leaking from the icemaker and yamming the fan and temp0s are not good Water reservoir keeps freezing. I found ice coming from the fill tube and hollow icecubes. I ran test and i can see the icemaker leaking from the filltube. I found the rear part of the tube is not attached correctly. I reseated the tube and now is not leaking found ice around ice. Possible ice build up and not airflow. And return vent pushing cold air into the refrigerator. CX stated the stuff in the top was thawing but the bottom was still frozen. I clear everything and the unit is now colling and filling fine no leaks. Custome is going to keep and eye on temps but now that is getting good airflow it should be good.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"arrived on-site, per cx brand new home, no issues found, unit was repaired by the builder."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
11/26/2022
"arrived on-site, per cx brand new home, no issues found, unit was repaired by the builder."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Silver Spring, MD 20906
Israel R.
Job Details:
11/26/2022
Installed new control and clear the evap. Unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
Replaced control panel and thermostat casting as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW
Near Millsboro, DE 19966
Michael E.
Job Details:
11/26/2022
Replaced control panel and thermostat casting as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Portsmouth, VA 23701
Austin D.
Job Details:
11/26/2022
Replaced the parts and tested the operaiton. noticed no unfamiliar noises. unit is running as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM9
Near Selbyville, DE 19975
Michael E.
Job Details:
11/26/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM9
Near Selbyville, DE 19975
Michael E.
Job Details:
11/26/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Conway, SC 29526
Jason T.
Job Details:
11/26/2022
"Cx complaint, not heating properly, ran factory test no error codes found, exhaust vent is clogged at the outside, also slightly crushed. Removed the lint and tested cycle at 150 degrees...unit is working as designed. Cx to contact a dryer vent co. in order to correct the issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ocean City, MD 21842
Frederick R.
Job Details:
11/26/2022
CX complaint is DW dispenser will not lock. Inspected/tested and verified latch would not keep shutter closed. Replaced dispenser from pre-id. Tested for leaks and there are none. DW now working properly. Job is complete